Five Guys Dortmund Westenhellweg in Dortmund

The burgers here are highly recommended – juicy, delicious, and always freshly prepared. One burger per person isn't enough for us. My husband and I usually order three and share them. The reusable drink cup, which you can buy for unlimited refills, is especially convenient. This way, you can try different drinks and keep refilling. You can also help yourself to unlimited peanuts. Mayo and ketchup are free. The staff usually only speak English, but that's not a problem at all, as they are very friendly and helpful. The only downside: the music is often too loud, which might not be to everyone's liking. You do pay more here, but you get all the toppings for free. I find it a bit pricey for fast food, but it's worth it.

This place is an absolute disaster. They don't even have set menus, and €11.95 for a small burger isn't even worth it. I can't recommend this place to anyone.

Big tasty burgers with twice burger

Dear Sir/Madam, I am writing to formally complain about an extremely inappropriate incident in your store. My sister, who is heavily pregnant, and I were in your store on December 30th at approximately 7:30 p.m. When my sister went to use the restroom, one of your employees deliberately splashed her with water. This behavior was not only disrespectful and degrading, but also posed a potential health hazard. Given the cold temperatures, a woman in her late stages of pregnancy is at increased risk of becoming ill. This incident has been very distressing for my sister and has publicly humiliated her. Such behavior is absolutely unacceptable and in no way reflects professional customer service. The employee in question was male, rather short, dark-haired, and wore glasses. He was present in the store at the aforementioned time, around 7:30 p.m. on December 30th. I expect this incident to be thoroughly investigated and the employee to be held accountable. Should this incident go unpunished, I will no longer frequent your business and will certainly not recommend it to anyone I know. I request a prompt response to this complaint. Sincerely,

Food has not been good!!! (not fresh)

Fries were good, but the burger wasn't (mushrooms barely cooked, buns cold).

This is the worst hamburger I have ever eaten. Five Guys is terrible in every way. The burger was bland, soggy, and completely low quality. The soda was awful too — flat, tasteless, and cheap. The ice cream and milkshakes were just as bad, with no real flavor at all. Considering how expensive this place is, the food is a total disappointment. Absolutely not worth the money. I would never recommend Five Guys to anyone, and I definitely won’t be coming back.

A 25-minute wait for a burger, which was then cold. Dirty tables. Harshly bright lighting. On the plus side, the individual ingredients were nice.

Too expensive for fast food. Very dirty.

The atmosphere is very unpleasant. The lighting is very harsh. The prices are absolutely outrageous for a fast food restaurant.

Never again, a disaster!! I paid 94 euros for 5 burgers. The fries were cold! The drinks dispenser was awful. When I spoke to an employee about it, they said, "Yeah, that's how it's supposed to be, it's normal." The burgers are truly mediocre. I certainly didn't pay 94 euros for 5 burgers at the Hilton hotel, which would have been okay if they hadn't been such a disappointment, just like the whole experience at the restaurant.

The quality has declined significantly. The fries were soggy.

Ordered via Uber Eats before 10 pm... For over 30 minutes the app showed that it was about to be picked up, only for it to then be cancelled.

The Coca-Cola is disgusting!!! The glass is covered in syrup, and the drink itself is tasteless! The burgers are delicious.

The food wasn't to my taste at all. Other burger joints can definitely do better. The prices are far too high for the food.

I've eaten at Five Guys many times abroad (mainly in England and France), but this one was unfortunately no comparison. The cheese was barely melted, and the burger wasn't particularly juicy. Service was okay, but a bit slow.

Really not recommended! The veggie cheese sandwich, in particular, was a disappointment.

Great burgers and fries, but bring your "Best of English"! This was my first time at Five Guys in Dortmund and I was thrilled, albeit with a bit of an "aha" moment when ordering. Burgers and ordering system (4/5 stars) The burger was delicious, but there are two important tips for newbies: If you don't ask, you'll eat dry: You have to know that you can and should choose all the sauces and toppings yourself, otherwise the burger will be rather dry. I learned that in hindsight – my mistake! America First: Unfortunately, the waitress only spoke English during my visit. I managed to get through, but it's quite strange to order a burger in Dortmund and feel like you're in New York. A little German would certainly make the ordering process easier for most guests! The meat is of excellent quality, and the burger is truly enormous – don't underestimate its size! Fries – The Absolute Highlight (5/5 stars) The homemade fries are in a class of their own. They're cut from Idaho potatoes, are very good and super tasty, but also extremely filling. A medium portion is significantly larger than what you'd expect from other fast-food restaurants. You really only find this quality at home and in no other fast-food restaurant I know. Ketchup, mayo, and other sauces are free, as much as you like. Value for Money (4/5 stars) The price initially seemed too high to me, but given the huge portions and high quality, that quickly changed. It's not cheap food, no question, but I think the price is reasonable. Conclusion: Excellent burgers and outstanding homemade fries. Next time, the burger will be even better because I now know the system. You just have to be willing to either do a little research beforehand or briefly switch to English at the counter.

Everything was great. We just found the music too loud. 🙈

I have to wait a lot to get my food. Staffs doesn’t even consider customers. Very bad experience

Friendly service. It's nice that a way has been found to reduce packaging when eating in the restaurant.

Phew... over €44 for a cheeseburger and a bacon burger, two small fries, a small Coke, and a small milkshake. Unfortunately, the patties weren't cooked all the way through. The concept—no dishes—of eating your burger from the packaging/aluminum foil/bag/cup—wasn't very appealing either. Once, never again. Not my kind of food! Two stars because the fries were tasty.

The cheeseburger was tasteless and the fries were lumpy, for a hefty price tag of almost €17 without a drink. I had to wait 30 minutes for that. I can eat at a restaurant. At least there's room to sit down. A customer with a large order who had ordered after me was served before me. That was my first time at Five Guys and certainly my last.

Completely unqualified staff. You ask for the table to be cleaned and are told to sit somewhere else. Three staff members. One outside to smoke, and one in the back. The third manned the cash register and grill. They barely spoke German and couldn't even make a shake. Only after asking

⭐⭐⭐⭐ The Five Guys Burgers and Fries on Westenhellweg in Dortmund is definitely one of the most well-known addresses for American fast food in the Ruhr area 🍔🍟. The typical Five Guys style is immediately noticeable upon entry: red and white tiles, an open kitchen, and a relaxed atmosphere that immediately makes you crave a burger. What's especially cool is that you can watch them being prepared 👀🔥. The highlight, of course, are the burgers. Freshly prepared, juicy meat, fluffy buns, and, above all, the countless topping options 🥓🧅🥗🧀. Here, everyone can create their very own burger – and you'll notice it in the taste: not a one-size-fits-all, but unique and truly delicious. The fries are hand-cut, richly seasoned, and served in generous portions – typically American and super filling. You also get free peanuts 🥜 ​​while you wait – a small detail that makes the visit special. The staff is friendly, works quickly, and seems motivated 🙂. Even when it's busy, the atmosphere remains relaxed. The location right on Westenhellweg is ideal – perfect for a shopping break 🛍️. The only downside is the prices 💸. Five Guys is significantly more expensive than conventional fast-food chains. However, the quality is good, and the portions are generous. Bottom line: Five Guys Dortmund Westenhellweg is the right place for anyone who loves burgers and values ​​individuality and freshness. A solid 4 stars for me 🌟🌟🌟🌟. ⭐⭐⭐⭐

I paid by card. The card reader and my banking app immediately showed the debit was successful. Apparently, the cashier didn't accept it. I had to pay again. The second time, the same thing happened, only it supposedly worked. I asked several times for a receipt so I could submit it to my bank, but I didn't get one. I didn't even know the order number to use for my order, since it's on there, too. As expected, both payments were debited three days later. Never again.

Great food! However, every time I visit, I'm approached by beggars asking for money at least twice, even though I'm sitting in a restaurant and want to eat my food in peace. Absolutely a no-go! ⚠ I don't understand why customers can't have peace and quiet.

The employees at Five Guys in Dortmund are truly unfriendly. First of all, you can't understand the foreign employees at all, and even after repeating our order several times, we received the completely wrong menu. Secondly, the store doesn't care much about hygiene either.

I really liked the place. Specifically the manager and the staff were very friendly and helpful. The food was incredible delicious. From all my experiences in five guys, this one is the best one. I advice people to come here and try the food. :)

The most delicious burger I've ever eaten in my life. I highly recommend it!🍔

Super slow. 90 and 91 gets his meal before 89. Unacceptab.

It's more expensive than other places in the area, but that's the Five Guys concept. You get a more intense meat flavor than regular burgers. You can have the classic burger with two pieces of meat, or if you choose the smaller burger, you can have it with just one.

Standard Five Guys burger. Nothing to complain about. Very long wait times and very dirty seating. Trash and trays everywhere, dirty tables, and a flooded restroom.

Super tasty and super friendly.

Barely seasoned meat , but that's just five guys in general, food was fresh otherwise

I could eat the hamburger, but unfortunately, it wasn't anything special. The fries were a disaster. Completely burnt. Almost black on the outside and runny on the inside. And for that, they cost €7.95! The total, including the Coke, was €24!

You can't eat there, the staff are unfriendly, the food is stale and overpriced!!

Overpriced – both for the meat and especially for the fries – and not tasty compared to others.

Absolutely overrated. €74 for 4 burgers and 2 fries. Absolutely insane. The service barely spoke German. The drinks you can pour yourself are syrupy mush without carbonation. The burger patties are cold. Three minutes after unwrapping, the entire burger was already cold, and we ate in the restaurant. The icing on the cake, however, was that the first portion of fries was packed in a cup in a bag, and the second portion was poured loose into the bag. Never experienced anything like that before. I actually want my money back. When I try to complain, I'm thrown out of the restaurant, and I just don't think they understood what I wanted (the language barrier). Absolutely abysmal!!! Once and never again. I can only advise against it.

"Our order was halfway decent – ​​but the sandwich for €7.95 was truly the height of audacity. Dry, unloving, and tasted somewhere between cardboard and boring. At first I thought it was a bad joke – unfortunately, it was meant seriously. Almost €8 for something like that? You expect at least a bit of quality – or at least edibility. Instead, we got a sad pile of ingredients that probably accidentally fell into a bun. Whoever thinks this is a sandwich should urgently go eat somewhere else – and maybe learn what you can deliver for €7.95.

The burgers are quite expensive, even though they taste good and are always freshly prepared. The service is decent, but it's still fast food. It's okay to do it once in a while...

Five Guys is generally good, but at this location, I got soggy fries and a cold burger, which wasn't ideal. Otherwise, the drinks and peanuts were great.

the dinner atmosphere did not save the outrageous burger price and the salty fries

Was really good, not recommended for vegetarians, staff really friendly

My husband and I order from here whenever we feel like treating ourselves to some classic burgers! The burgers are so thick and juicy and grilled to perfection. The topics are completely customizable to your preference and the best part is, UNLIMITED TOPPINGS! While the burgers are a little bit pricier than most fast-food places, the quality is absolutely worth it.

The veggie offers are not recommendable at all but the normal burgers with meat were very tasty

All great but having the staff shout out the numbers for the pick up is beyond me. A led board for writing down the numbers would be a perfect benchmarking of MacDonald's that would add value and would not make either the staff or the customers feel bad. Not to mention it would reduce mistakes. One of the five guys who should eat in stores.

The food is delicious! The atmosphere is just like a fast food place...hence 3 stars.

You get a good old plain paper bag containing your fries and burger. The burger is wrapped in aluminum foil. Unwrapping is brilliant; the aluminum foil prevents any of the burger from slipping and the bun gets a nice, greasy moist texture. And there's plenty of grease, typically American. The kitchen is completely manageable and you can, if you like, marvel at the birth of the burger, the marriage of patty and bun. The fries are crispy and so salty that the only way to compensate is with several liters of sugary drinks, which you can, by the way, help yourself to for free. And as small as the burger may seem, you'll be full! One small fry weighs about 400 grams, so you pay less than €20 for a culinary delight that's filling and fresh to boot. Enjoy.

The fries are great, but the burgers are extremely bad.

Ordered with UberEats. The bag looked completely dirty upon arrival. The fries were cold and soggy, bad even for delivery fries. The fries were scattered all over the bag, except in the designated cup. The hot dog gave me Ikea vibes. It was quite tasty, but definitely too small for the price and quality. Overall, not the worst, but the value for money wasn't right.

When I asked for a new cup for my kids' meal because of leaks, I was told I'd have to buy one... That's service 👍🏼

Burger compared to otherwise carelessly prepared and wrong (ok, noticed too late, but.. ), but worse - dirty shop (spilled drinks on the floor, dirty tables) even though there wasn't much going on...

We wanted to order via Lieferando, delivery supposedly takes 10-30 minutes. After the delivery time has been postponed several times, we will call you on site. There we were told the food was on the way. A few minutes later, the email came saying the order had been cancelled. Called again, then we were assured that the food would be remade because it was cold and then it would be delivered. After 1 hour still no delivery. Very disappointed. Of course the shop was closed then.

You can eat really well. I think it's nice that you can just put your own burger together. There are a few things you could change, but otherwise it's great.

We got there and we were met with a disgusting unpleasant smell. The shop was empty. The smell and the prices lost our appetite. We went to Subway afterwards, it was delicious.

too overrated, too expensive and got food poisoning thanks to this food

Not as expected, i could not understand the critics rating it as "best burger available", the "bigger competitors" are cheaper and Provide a tastier product at a more reasonable price while being presented better

Great burgers to put together yourself

Way too expensive for dry burgers and something was missing from the order.

Overrated hype. In my opinion overpriced or not worth the price. The meat was fried to death - burnt taste included with every bite. Waited a whopping 12 minutes for a burger (the place was almost empty). Tables not wiped clean and cleanliness in the toilets unacceptable. Ambiance: a matter of taste. Service/friendliness: lots of room for improvement. The only plus point: drink refill.

All burgers can be made with a lettuce bun - except not. Also no bacon. Buddy seemed mad that I was there...

I really found the taste of the burgers and fries very convincing, as well as the ability to customize each burger to your liking. However, the size of the burger is very manageable. Despite the positive impression, I don't think the prices are justified. Help, who is going to pay for this? Milkshake for over 6 euros? You don't understand that. I found the process unclear: you get the milkshake immediately and during the considerable waiting time for the rest it gets warm and what to do with it? Hold it in your hand all the time? Conclusion: You can try it out, it's too expensive for frequent visits.

The first impression is a very strange smell. It was cold in the restaurant. There was no one in the store except my girlfriend and me. Was my first and last Five Guys experience. I didn't like it.

The beef patty tastes bad. The service staff are very aggressive and rude

The worst service in my life. The seller was very aggressive

Really worst restaurant in Dortmund!!! We were there with a very small dog, no problem at all when ordering. When we sat down everything was fine, then half of the burger was gone and suddenly the employee came: “Our manager said you have to eat outside.”

Good location in the city center, burgers tasty, fries ok - selection of drinks good and with an ice cube dispenser. Friendly and quick employees. Priced just right.

One negativum. The actual manager did'nt let to use the special restroom to get the baby clean.

I make the burgers myself at home 😂😂and cheaper nothing special

So incredibly delicious...absolutely worth the money!

Hamza, you are the best customer consultant I have seen in Germany. You are the best. If you stop by, leave the ingredients in the hamsa, buy a cheeseburger and enjoy.

I think it's too expensive for a burger shop!!! Food was ok.

Do not have vegan or vegetarian burgers.

All good 👍 keep it up. Friendly and a smile on his face

Classic Five Guys, with the same problems: Too few seats for the location, but the food comes out comparatively quickly.

Never again Five Guys! We ordered from Five Guys via Uber Eats and it was an absolute nightmare! We selected two cheeseburgers, but instead of receiving burgers, only two pieces of patties arrived! We immediately called Five Guys and the person on the phone treated us rudely and even made fun of us. She claimed that we had to specially choose the bread and sauce, but there was no mention of this on the Uber Eats page! We paid a total of 13.50 euros per person for two peatys - and that for just meat, without the necessary bread and sauce. It was just a huge scam and no one pointed out to us that we had to choose everything specifically for a complete burger. The whole situation was unprofessional and very disappointing. We will never order here again. This scam is an absolute joke! Customer service was zero and the way we were treated was disrespectful. Hands off Five Guys!

It's an absolute disgrace the way this store operates. We ordered cheeseburgers today and apparently burger buns and salad are optional items that you have to order separately. This is described so obscurely on the website that you can get the feeling of deliberate fraud. For €13.50, two meatballs are carelessly thrown into a bowl and a slice of cheese is placed on top. When we called to find out whether that could be the case, an unfriendly and incompetent lady answered us and laughed at us for it. However, this allowed me to notice the strange taste of the meat, which is otherwise drowned out by side dishes and sauces. I will never eat at a Five Guy again.

Big cheek!! I ordered a cheeseburger, but it only came in the form of 2 patties and cheese sauce. And to top it off, as a trainee I paid €13 for 2 burger patties and cheese. Simply ridiculous. After calling the restaurant we were also laughed at and couldn't even find our order or try to help. Never again!! My work colleagues won't do this anymore either!!

We ordered cheeseburgers for lunch. When I think of a cheeseburger, I think of two buns with a pattie and a slice of cheese in between. When I ordered, they were of the opinion that if you choose the cheeseburger, you have to specify the bun as a special request. At a hefty price of €13.50 I find that a disgrace. When we called on site and politely asked why we had to select this specifically under the special request category, the lady on the phone laughed at us. Anyone who wants a pattie with cheese and also likes to be laughed at has come to the perfect address.

So the prices are immoral! Even though the burger was delicious. But fries for 8 euros and a small burger for 13 euros... oh no, let's go

Burgers are relatively good, but very expensive. Price performance is not right for me.

You expect more, but it's a burger shop and everything is fresh and prepared for you. But other good burger shops do that too. Service can be better. You can do it but for a burger for 12 euros man expects more.

Quiet when we were there in December. Will definitely be busier as summer approaches.

Nice. The milkshakes are worth the price but burgers and the like are, in my opinion, totally overpriced for a fast food establishment

Absolutely the worst thing I have ever eaten!!!

Burgers a little better than at McDonalds, but clearly too expensive for what they are. The limp fries are probably the weakest item on the menu. Unfortunately the staff was relatively listless and unfriendly.

Five guys is great anyway. The location is clean and the service is good.

Burgers fresh, but still not hot, quick processing, great, but it's cramped in the shop, which is only on the ground floor.

Update II: Criticism is taken seriously by management and every effort is made to ensure customer satisfaction! I guess I was a bit unlucky with the timing of my visit after the Euro 2024 semi-finals, which was really busy. Everyone should form their own opinion and, if it was good, of course rate it well. The burger would be good if the bun wasn't so sweaty; This comes from the unnecessary aluminum foil packaging. No idea what the packaging is for if you didn't order takeaway. The fries are also soggy and almost inedible. I can't remember ever being served such bad fries anywhere. Most of them were just thrown into the paper bag. There was no mayo with it - it was empty. There were no ice cubes or drinks with sugar at the drinks machine. There were only “Zero” products left and they were not refrigerated. The whole store is full of rubbish and I don't understand why they store potato sacks in the entrance area. It's also dripping from the ventilation system - delicious... Suddenly there were no staff left in the store?! You pay a very exorbitant price for this experience. I'm not coming back. Update after the owner's reaction: I didn't complain about the quality of the ingredients - it's just a shame how they are prepared. Temperature isn't everything. The burger can travel the 10 meters to the table even without aluminum foil. It would be important that the bun doesn't get soggy. The topic of waste avoidance doesn't seem to have caught on here yet... The problem with the unrefrigerated drinks and the cleanliness in the store is not new, according to other reviews. Maybe you shouldn't just respond with standard answers, but actually do something. And there was no response at all to the ventilation system dripping into the food.

We liked it, but our burgers were cold. My wife complained about this and got a new burger, which was unfortunately cold. It was very dirty in the shop.

What a trashy, filthy store... phew.

I ordered a grilled cheese. It was more than 7€, and it was absolutely disgusting. Two random burger breads that were FULL of grease and oil and probably had gone bad. The cheese was just a piece of cheap cheddar. Overall I could have made a better tasting version of this atrocity with like 30 cents, even less.

Quick German Breakfast ;) Mandatory fries with mayonnaise sauce and quality burgers... Coca Cola products can be added to your glass after drinking the originally ordered...

Too expensiverrr, you won't even get enough of it!!!!! Small fries €4.95!!!

In my opinion, these are simply the tastiest burgers you can get in Germany. Ambience not for everyone, but I don't care about the burgers... When I read the reviews here, a delivery service doesn't seem to be recommended. It tastes best on site anyway!

A well-kept place for first-class burgers, service super friendly and fast.

Awesome burgers and fries, as always. Perfect location.

Disastrous vegetarian or vegan offer

€11.95 a cheeseburger without fries without a drink... that was one of the worst burgers in my life.