Damla in Köln

Today, we visited Damla patisserie with our family, thinking that we would have a nice day together. 5 adults 5 children Unfortunately, we asked them to take our orders. After placing the orders, we waited for tea, coffee and soft drinks for about 30 minutes. Although the shop was not very busy, the drinks did not arrive. When we wanted to inform the front that the drinks had not arrived, they showed us a reactive approach. We just said that we had been waiting for half an hour with the children. The lady in the gray shirt there literally kicked us out of the shop. A gentleman next door said to the lady, "Okay, don't interfere, I'll handle it." However, the lady did not stop and used words such as "go and eat somewhere else." Unfortunately, our entire day was a disgrace for the family. In addition, the service section was very lacking; tissues, napkins and other materials were placed very messily or were provided by us. I hope that you will treat your future customers in a polite manner and give Drops their due. Personally, we will definitely never choose Drops anywhere again. In short, we entered the dessert hall to sweeten our mouth and left POISONED...

Every time I'm here and want to order paşa kadayıf they don't have it, which I think is a shame!

I'm sorry to have to give a bad review. But the service is so bad, the waitress is extremely inexperienced. The serving of the food was very poor. We would have to get the card ourselves because no one came. Then we would have to wait a long time until we could order. Then what we ordered came very late and was completely carelessly prepared. Then I went to the checkout to pay myself, and even then there was no friendliness. What's wrong with people? With such a ratio, we will avoid Damla and will not recommend it to anyone.

Desserts are fresh and delicious. Good at service.

Unfortunately I had another bad experience with this store, I was repeatedly refused card payment. After repeated requests for an explanation, there was silence. More and more people are working from abroad who cannot speak a word of German. The tax office and customs should urgently come and check this.

Damla baklava shop used to have fresher baklava! Played with quality. The ice cream was definitely not Maraş. We will not travel 90 km to here again.

Nice shop but unfortunately very unfriendly staff. If you don't speak Turkish then you won't be noticed at all and you'll simply be served unfriendly. Even if you're not Turkish you'll only be spoken to in Turkish, regardless of whether you understand it or not😂. the quality was once better .now everything is only lukewarm ☹️👎👎👎

Incredibly bad service. Never come back!!!!!!!

The pita with meat is superb. But we asked for satalasi peppers on the side and it arrived 20 minutes later. As for the tea...we were always forgotten. The service is zero, even if the place is nice, the service is zero..

Half of the menu was literally ripped out of the book, there were only 4 desserts to choose from, the staff was rude and what we ordered never arrived, when we mentioned this they didn't even apologize, all that came was an "oh", hygiene must be a must also be a foreign word

Friendly service, good idea with the table tops that reflect the old Turkish tradition (sini). The desserts, especially baklava with walnuts, were too dry for me

Waiters treat customers differently depending on their appearance, the food is not tasty and they are far from polite. It's a shame actually...

I bought Lokma dessert on Monday, we couldn't eat it because of the smell of the oil, how many times it was fried in the same burnt oil, we couldn't eat it because of the burnt taste and intense sugar syrup. They became garbage. If you value your little money and your stomach, I suggest you think about entering here.

Went there for the second time and both times the bill was more expensive than the order we had placed. The second time we asked and the reason was that the menu was out of date and the prices were no longer current...Is that my problem? Then revise your map and don't make fun of the people out there. There were almost 4 months between our two visits there, so there was definitely enough time to update the map. I just think that they try it on everyone who doesn't look like one of their own compatriots...After all, it pays off if you collect more from every third or fourth customer, even if it's only 0.50 cents , if the store collects a few hundred euros more a month as a result. We'll definitely never go there again. And the public order and tax office should take a closer look at the place, after what I've read here and have now had the experience myself several times.

Workers don't speak German and cake tastes old. 22 euros for a cake that is poorly made and with cheap ingredients is cheeky. That was definitely my last visit!!

Bad service, bad packaging, unfriendly service. On special days, shop elsewhere!

It doesn't taste unfriendly staff and very unhygienic!!!

Honestly not recommended! I ordered a trilice to take away and had to wait almost 10 minutes even though there was nothing going on. There were 5 people behind the counter, then they put it in a box that was way too big and even though I had just put it in the car, it was crushed by driving in the car! Bad!

A lovely cafe serving Turkish delight.

I've never seen anything like this in my entire life. The employees are pure incompetence! Waited 40 minutes for someone to bring me a menu card?! When I asked the employee about it, he told me that he was eating and didn't have time. It's crazy that a store treats its customers like this to such an extent. I can't recommend anyone!

Very, very bad service. The order doesn't arrive and the workers have very bad behavior. They don't understand and are more than 30 minutes late.

There is no honesty in sales, the taste is less than normal

very bad service and unfriendly, can't speak German at the checkout, it's not possible to go to Weidengasse.

Clean and nice decor. The desserts are solid and taste quite good so far. The waiters were very friendly.

We ordered cake and tea there. The employees were very nice, the cake was fresh and the shop was clean..

The prices are exorbitant and the prices of effortless desserts such as donut dessert have doubled. Halka dessert costs almost nothing and does not require mastery like Baklava and costs 2 Euros each, which makes customers feel ashamed when they treat them like goose to be plucked.

Unfortunately, I had an unpleasant experience here with a friend and her six-year-old daughter: we were not served. We took a seat (it was also during Birlikte...) and noticed that although the table next to us was being served, ours wasn't. When I asked, they said someone would come. We weren't served and finally left the - otherwise very nice - location after about 45 minutes of hungry waiting with nothing accomplished. Do you think such behavior is appropriate?

I hope there is not a single star because in my opinion the place is the worst place for desserts in the world because we just bought kunafa and when we came home we found ice cream and they put it on the plate and because of the temperature it caused the ice to melt and that's bad. Whoever does this works in a sweet shop and must be experienced in complaining about this bad behavior as he has to put the ice cream in his bowl and the kunafa in his bowl. I will never go there again. They had a very unsuccessful war

I will definitely not go and buy baklava again! Unfortunately ..

Tulumba and lokma were brutally rock hard and abnormal because my tooth was broken and profitur was also really anything but fresh

I bought a cake for my birthday. The cake is very tasty, but the packaging was too big so everything was ruined.

As a family, we like Damla Pastry Shop very much.

The chocolate baklava and künefe were delicious. But the waiter I spoke German to him and he didn't seem to understand it and in the end they charged us 7 euros more. I found out much later

The service is a complete disaster.... the store is empty but it makes you wait and is very unfriendly..... what is on offer may be tasty, but the service and unfriendly behavior make the store very bad..... And avoiding Turkish coffee doesn't taste good at all...

Criticism is not accepted. Rice pudding was absolutely bad

When the waiter noticed that we didn't speak Turkish, he suddenly became listless and really rude to us. Never again and don't recommend it to anyone.

Damla offers by far the tastiest trilece in all of Cologne. The dessert is an absolute highlight and should not be missed by anyone. The friendly staff contribute to a pleasant visit, and the beautiful ambience rounds off the experience perfectly. A must for anyone who appreciates excellent desserts and a warm atmosphere.

I came back after exactly 20 years, the same taste continues, the only change is that the location of the place has changed and it has become a bigger place, congratulations..

Eating Künefe with egg ice cream for the first time - fantastic. Nice shop.

Music too loud and no proper service. Not recommended!!!

Very tasty offerings and a great variety.

Ordered and received nothing Gone after 1 hour

I was also there with Enes Dogan, we sat at a table

We went to Damla on a Saturday, unfortunately we had to wait half an hour and no one came, although we told the waitress that we wanted to order, she said not now. They weren't even able to clear and clean the table in half an hour. Then we got up and left. Apparently they have already made enough sales that they no longer pay attention to the guests.

Unfortunately, many drinks from the menu (tea/juice and Sahlep) were not available. Sugar had already been put into the mocha - it had to be replaced. The store's strengths are definitely the sweets, tarts and cakes. We had Künafe and it was very good. All in all, a trip is worth it. It would be even better if the drinks on the menu could also be ordered :)

On April 14th I bought 2 pieces of Kadayif with packaging, it weighed exactly 345 grams and I was charged €11 for it. According to the price tag, the kilo of Kadayif costs €26. You can calculate the rest yourself. I will never be there again buy something or go out to eat there. This is the Damla shop on Keupstrasse in Mühlheim.

Nice to end the evening with good friends

Baklava was delicious, the rest was okay

There is a style problem, as if the male employee, a tattooed artist with lips like a seal, is forced to work. I will not shop here again because of this employee's style.

The 4 of us got a table straight away in the evening. Unfortunately, Turkish coffee was a bit thin and the Kazandibi Desert tasted like a pudding, the dark side was watery and it was very sweet.

Your tattooed waiter who worked on the night of April 11 has style problems. In the service sector, orders are not taken with a "place your order and leave" style without saying welcome, and when the customer asks a question, they are not answered in an over-the-top artistic manner. I hope you will forward these to him. We are not satisfied at all.

The food is high quality and delicious, the staff is friendly and attentive. What more should I wait for...

It couldn't be more unfriendly, they hang up on the phone whenever they feel like it and don't feel like it at all. I really wanted to come over today, but no, I'd rather go somewhere else.

Sher nice staff and very tasty desserts

No order was taken for 17 minutes, never again

Unfortunately we received unfriendly service

excellent taste, high quality interior. dissatisfied and grumpy employees

We waited for half an hour. We waved our hands and no one came. When the Beautiful Girls arrive, they are welcomed at the door.

Nobody comes to take the order unless you are a pretty lady then they run

Friendly, competent saleswoman. I am very satisfied with everything. Prices could be reduced.

I visited the restaurant on a Saturday and unfortunately had to wait about 30 minutes for the waiter to come to me to take my order, even though I had to ask him about it. Apparently the waiters were understaffed and didn't seem to pay adequate attention to the guests, even when eye contact was made. The Künefe was disappointing that day, lacking the usual sugar syrup and partially burnt. Given this experience, I will have to seriously consider visiting the restaurant again.

Grottoes load worse... the winery is totally overwhelmed by the number of customers, it's the owner's fault and not the employees! We ordered künefe 4 times, some of them were burnt and there was even no sugar syrup, and the dough inside was soft like a kadayif dough... all in all just terrible!!!!

Just stay away from this store if you don't want to have a stomach ache. 🤮🤮

Unfortunately the quality has deteriorated significantly. My rice pudding had a hair in it and it was runny. The Turkish coffee we ordered was not as ordered.

Quiet clean place to enjoy a dessert

Künefe very bad. Service was super nice Cay and Mocha quite ok

Very bad, waited 40 minutes and still got nothing after that 😡

Were there today and ordered for 6 people, but despite us having announced beforehand that everything should come at the same time.. the künefe arrived much earlier than everything else.. then one person from us ordered baklava, and as a Turkish woman I unfortunately have to say that it wasn't fresh at all and was served like that... In addition, the milk coffee was also forgotten and only came when we were all finished. In my opinion, the shop only has one name "damla".

In fact, everything is super delicious.

A place appreciated as the best, by the locals of Koln. Sweets, Turkish cakes of high quality, fresh, fast service! We each took two portions of kunfe with whipped cream and ice cream! I recommend!

Service takes a long time and expectations are too high when eating The walls are torn up and the waiters are rude

Desserts themselves are ok Staff not at all courteous advises us by looking at their cell phone and typing 0% hospitality. When you're making a phone call with your cell phone, you put the cell phone aside for a moment and then put it back next to your ear after you've made the payment, which is a shame for a shop like that. Drinks are brought to the table between hand and upper body without a tablet. Unfortunately, I won't be coming anymore because it's important to me to be welcomed well and with a smile. Here, the cell phone and the private lives of the employees are more important, which is a shame.

January. Saturday night. Found space quickly. Ordered quickly. It's easy to get served the wrong thing and forget a dish. Which I give credit for... at least there was an apology. So then 5 minutes later I got the right thing. Künefe with ice cream is ok. In my opinion it wasn't sweet enough and there was cheese that didn't melt properly from the inside. Baklava, on the other hand, was great. Tables were not cleaned properly and were sticky.

Well attended, nice atmosphere in the back a bit chilly in winter. The service was nice but some orders were unfortunately slightly incorrect (Turkish coffee without sugar even though it was ordered with sugar). But there was also a lot going on. All in all had a very good time :)

Recommended. Where you can enjoy going with family and friends

Cake was very small, a few days ago the piece was bigger, my tea is lukewarm and the waiter doesn't speak German, you couldn't communicate

15 dk oldu geleli . içerisi çok sakin olmasına rağmen hiç bir personel gelip oturduğumuz masayı temizleme zahmetinden bulunmadı.. Siparişi almaya gelen de olmadı. 10 kişiden oluşan farkedilmesi imkansız bir grup halinde mekandan çıktık.. Hizmet konusunda Zirvelerde olan Damla Köln binlerce defa Maşallah

Respektlose Mitarbeiter statt die Kunden zu bedienen quatschen Sie hinter der Theke. Haben 45min gewartet das wir bestellen können doch die Kellner waren so respektlos drauf haben nicht mal zugehört wenn man mit ihnen gesprochen hat sind einfach weg gegangen obwohl man mit Ihnen am reden war.

Wirklich peinlich. Haben nicht mal bemerkt, dass wir in den Laden gekommen sind. Null kundenfreundlich. Rezalet !!!!!!!!

Sehr leckere Baklava. Die schmecken deutlich Besser als bei anderen Bäckereien. Kosten natürlich etwas mehr. Nüsse sind halt teure Zutaten. Ich kann nur empfehlen einen Vergleich zu machen.

Servis bizi farketmedi bile. 10 kisiyi, o kadar calisan nasil görmedi ve farketmedi. Kalkip giderken birde "afiyet olsun" bile dediler. Sanki saka gibi :(

Service unter aller Sau. Wir wurden mit 10 Personen nicht mal wahrgenommen und waren schon 15 Minuten da. Dann sind wir wieder gegangen.

Wir sitzen seit 15 Minuten mit 9 Personen und warten auf ein Service. Niemand hat sich um das Service gekümmert. Der Tisch war auch nicht aufgeräumt. Und als wir dann aufgestanden sind sagte uns noch der Herr Guten Appetit, man hat auch nicht mal bemerkt das man mit 9 Personen reingekommen sind. Katastrophe.

BERBAAAAAAAAAAAAAAAAAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Masa pis bırakılmış ve toplanmamış bizde gittik

NIE WIEDER Damla!!!!! Sind heute mit meiner Freundin zu Damla.. haben uns hingesetzt & haben direkt! die Karten bekommen, meine Freundin musste zeitgleich erstmal auf Toilette.. ich habe einen kurzen Blick auf die Karte geworfen und danach die Karte wieder zu gemacht bis meine Freundin zurück kommt damit wir zsm schauen und so die Bestellung aufgeben können. Genau als meine Freundin wieder zurück am Tisch war, kam der Kellner und wollte die Bestellung aufnehmen - bis ich geantwortet habe mit wir haben uns noch nicht entschlossen, meine Freundin hatte noch nicht mal einen Blick reingeworfen! DARAUF habe ich eine antwort auf Türkisch mit: „Sie schauen seit 15 Minuten wie sie haben sich noch nicht entschieden“ erhalten ???!!!!!!!!“ (meine Freundin war niemals solange auf Toilette, also stimmt die Aussage überhaupt nicht!) Fassungslos über die Dreistigkeit! Noch nie sowas unhöfliches in einem Restaurant erlebt.. es kommt noch besser, als derselbe Kellner dann irgwann endlich mal wieder kam, haben wir erstmal unsere Süßspeisen bestellt und darauf die Antwort erhalten mit seid überhaupt mal froh das ich gekommen bin auf Türkisch: „siz geldiğime şükredin” und dann was hättet ihr noch gerne?, der Kellner kann froh sein das ich die Aussage erst später gehört habe! Sind darauf natürlich aufgestanden und gegangen und die Bestellung stornieren lassen bei dem selben Kellner, der ganz genau wusste aus welchem Grund! Kunde ist hier kein König, ganz klar!!! Ben böyle terbiyesizlik kabalık görmedim, bu tarz çalışanlarınız olmasa da olur hatta daha iyi, tüm arkadaşlarım ve ailem olmak üzeri bir daha bu tür çalışanlar oldukça biz ayak basmıycaz! Die Renovierung und das Ambiente kriegen den einen Stern, mehr auch nicht.

I bought take away from there food was OK but not extraordinarily! service was horrible!!! The old guy who was taking the money told me that I have to be quick I can not choose those small cookies 🤔there is a so busy time!! So poor service as like he is going to give us free!!! I don't recommend sorry

Besiktasli pasta siparişi verdim bana gelen pasta bu şekilde. Beşiktaş'a alakası yok bir daha asla ve asla damla'dan su dahi almam verdiğim parayı bırak oğlumun günü mahvoldu.diyor hani Beşiktaşlı değil bu yeşildir...bu pastayı yapan kişi tam bir....neyse

Kazandibi fena değil ama baklava (kullanılan şeker şurubu ile ilgili olduğunu düşünüyorum) ve çayı beğenmedim çay çok daha iyi olmalı

Das war soo süß, aber auch sehr lecker. Der Service war sehr aufmerksam und hilfsbereit. Das hat echt Spaß gemacht.

Schmutziger Laden Sauberkeit ist hier ein Fremdwort.

Ablamın nişanına pasta siparişi verdik. yapılan pastanın istediğimiz ile hiç alakası yok. söylediğimiz renk hiç dikkate alınmamış, istediğimiz çiçekler kullanılmamış. Arabaya koyulurken pastamın arka tarafı komple kartona girmiş. Bu nasıl bir servis, nasıl bir kalite? Sıfır yıldız verebilsem verirdim. Hiç beğenmedim, bir daha da özel günlerde alış verişimi Damla’da yapmam.

Baklava denince akla Damla by Ahmet usta gelir…

Die beste Süßigkeiten von der Türkei finden Sie hier

Ich habe wiederholt negative Erfahrungen mit dem Kundenservice von Damla gemacht. Die Reaktionszeit ist stets unangemessen lang und die erhaltene Bedienung erfüllt beständig nicht meine Erwartungen. Diese wiederkehrenden unerwünschten Vorkommnisse lassen Zweifel an der Professionalität der Mitarbeiter und des gesamten Unternehmens aufkommen.

Gemütlicher Ort für eine Tee oder Kaffee Pause.

Sehr schön gestaltet, viel Auswahl an allem möglichen, Torten, Kekse usw. Kunterbunt. Das Personal lässt zum Wünschen übrig.....laufen kreuz und quer und übersehen einfach das man seid 40min da rum sitzt. Mussten zweimal die darauf ansprechen......

Hatten um Mitternacht noch Lust auf etwas Süßes und sind dann zu Damla Baklava auf die Keupstr. Ambiente ist schön. Haben uns hingesetzt aber wollten uns schnell wieder umsetzen, da wir unter einem Lautsprecher saßen. Es war Ohrenbetäubend und habe mich selber nicht mehr sprechen hören. Kellner haben uns nicht verstanden vllt. Lag es an der Uhrzeit und sie waren müde. Menschlich! Wir haben Künefe und großen Çay bestellt. Angekommen waren wir sehr positiv überrascht. Künefe war sehr lecker!! Und der Çay ebenfalls. Manchmal tun andere Geschmacksverstärker rein, aber bei Damla hat es wirklich sehr gut geschmeckt. Preis Leistung gut!

Uzun zamandır bu kadar kotu bir baklava yememistim cevizli ve fıstıklı baklava aldım nasıl bir şeker kullanıyorlar bilmiyorum ama baklava çok tatlı ve sertti daha ince surekli baklava aldığım yerdi ama bu kez gerçekten çok kötüydü

Asla dönmem oraya!! zaten “mülheim köln”komple listeden çıktı benim için. Künafe’nin tadı yoktu bi tek şerbet ve yanığın tadını alırsınız. Arkadaşımın kahve fincanında karıca yürüyordu keyifli keyifli biz de onun keyifini bozmadan kalktık zaten

Eine sehr schöne Atmosphäre, der Laden ist gut eingerichtet. Personal ist freundlich Künefe, Baklava und Cay waren lecker. Empfehlenswert.