Da Paulo Pizzeria in Mannheim

They gave no sauce with grilled meat plate, when I asked for ketchup, one man at the counter tried to give me free ketchup bottle, but another waiter guy came in suddenly and gave 2 small ketchup packets, for which we had to pay 1.60 eur! as he said. Soup is written was with hacfleisch, but we didn't find any in the soup.

Poor organization and disappointing service We went to this restaurant to have dinner with our three children (two elementary school age and one infant) around 8:15 p.m. Since we already knew the restaurant and the menu and were hungry, we ordered quickly. Unfortunately, we had to wait over an hour for the appetizer, only to find out that the waitress had forgotten to pass on our order. Our children kept asking about food during the long wait and we tried to calm them down, which only made the situation more stressful. When the food finally came, our mood was already at its lowest point, and unfortunately the taste of the food wasn't convincing either. Despite this bad experience, we gave the staff a small tip (5 euros) out of kindness to show that we originally enjoyed coming to the restaurant. However, after this experience I will not return to this restaurant. Such poor service, especially in a family friendly environment, is simply unacceptable to me. We were promised a chocolate cake as compensation, but in the end all we got was a small chocolate muffin. Even more disappointing: we were only offered a muffin and not even the children were given their own cake, which was a shame.

The food is very tasty, unfortunately we had long waiting times for orders, drinks and food. Still, service was very nice, just too much to do.

Great service, very tasty 😋, highly recommended, you definitely have to go 👍

Seit längerer Zeit waren wir nicht mehr in den „Rheinterrassen“ und haben uns auf den Abend im Gastgarten gefreut. Tatsächlich hatten wir gutes Wetter und einen guten Platz unter den Platanen zugewiesen bekommen. Getränke waren flugs auf dem Tisch umd das Essen ließ auch nicht lange auf sich warten. Jedoch waren alle ein bißchen enttäuscht. Der gemuschte Salat mit Ziegenkäse lieblos und mit wenig Dressing, das Brot zum Wurstsalat pappig, und der Salat beim Rheinterrassen-Burger matschig, das Briochebrötchen trocken und alt im Geschmack, der coleslaw fad, dazu mit fast 22€ überteuert. Die drei Punkte gibt es für das freundliche und flinke Personal, schöne Location, saubere sanitäre Anlage.