CHILLERS Pforzheim in Pforzheim

Unfortunately I cannot recommend the restaurant. The service was extremely disappointing: there was no welcome or any form of customer focus. The employees seemed disinterested and overwhelmed. What was particularly annoying was that the restaurant was completely overwhelmed with the app for ordering and paying. There were numerous technical difficulties and the staff seemed to have no idea how to use the systems. This caused unnecessary frustration and a very unprofessional atmosphere. It also gave the impression that the focus here was primarily on money, without any interest in a positive customer experience. At the end of the evening I had to go to bed hungry as my order was never processed correctly. Overall it was a very disappointing experience. I hope that management will address the issues to improve service and technology.

Delicious food and a feel-good atmosphere

Unfortunately we didn't have a nice experience at Chillers yesterday. We made reservations for 6:30 p.m. and were a group of five people. One of us got his food at around 7:15 p.m. At our urging, he started eating after about 10 minutes before it got cold. The rest of us didn't get our food until around 8 p.m.! There were five of us and wanted to enjoy a cozy and TOGETHER dinner. Unfortunately the Chillers couldn't offer this to us. We didn't get any information that the food was so delayed, but had to go to the staff ourselves to check the status. Unfortunately very disappointing. Nevertheless, the food was delicious, but unfortunately our mood was already in the basement, which is why we couldn't enjoy it as much as we wanted.

Cool location, great staff, great drinks and great food 😎

We usually go to the pub. However, today I used the delivery service, which was unfortunately more than very disappointing. The burgers we ordered were not good at all. The meat was dry and completely firm. The buns are soggy. The burger was also cold. Not what we are used to. The mini portion of cole slaw is also a joke when ordering. You can leave out that tablespoon full. The burgers also didn't taste as usual. The 2 stars are only there because the curly fries and sauces were good. The price/performance ratio here today was not right at all. The delivery time is also extremely long at over 1 hour. You should improve that. UPDATE: Email sent, but no response. Doesn't seem to be that important to him. Too bad.....

I ordered a portion of wings and mozzarella sticks to be delivered here. The food arrived reasonably warm and initially tasted really good. The problem, however, was that the food in question made its way back from my stomach through my mouth to the outside during the night. And no, I didn't eat anything else during the day and I don't have a weak stomach or any intolerances. So unfortunately only one star.

Very cool location. We found the surfboards on the ceiling particularly cool. The food was very tasty and the homemade wildberry lemonade was also really good.

Were here for breakfast. Apparently you have to make a reservation, even though the place was only a quarter full. Smell and still sit, after a short "discussion". Kind of weird. Ordering is done via QR code. But it is absolutely not self-explanatory. It's basically all-you-can-eat (adult €24, child €12). But you have to know what you want when you order. Coffee is constantly replenished. Nothing is filled up for children. The food was really tasty and the waiting time was short. But the ordering system and the lack of explanation is strange. The waitress didn't really understand our questions (I think because of the language barrier).

Super great cocktails and super nice service ☺️ the food came a little late but still very tasty! Nothing to complain about! And would recommend it to everyone

Very good food Staff very friendly

Great food and great service! I was at Chillers recently and had a really nice evening. The food was super tasty and the portions were – typically American – really big. Price-performance was absolutely right! The staff was really friendly and attentive, you immediately felt at home. Plus, everything happened really quickly without seeming hectic. Rarely have I experienced such good service! If you like large portions, good food and a relaxed atmosphere, this is the place for you. I'll definitely be back!

I was recently at Chillers Pforzheim, and I have to say: absolutely great! 🔥 If you like a relaxed atmosphere, super friendly service and delicious food, this is the right place for you! The staff is incredibly warm and attentive - you immediately feel welcome as soon as you enter. Our order was served quickly and with a smile, and we felt really at home. Food & drinks are awesome! The burgers are juicy, fresh and perfectly prepared, the side dishes are crispy and tasty. won't be our last visit :)

Went there today for an espresso & cheesecake before the cinema. The waitress came immediately to take our orders. The seats and tables were a bit dirty and unfortunately I had to consume my espresso separately from my cheesecake as there was probably a lot going on in the back area. Therefore no deduction. The atmosphere is appealing and the staff is very friendly. My cheesecake was worth the wait. See pictures. We'll definitely test the place again.

Very good atmosphere, very good value for money, very good food and very friendly staff. There is also a lot of selection of food and drinks. Addendum: I wouldn't order there. I waited over 2 hours for my food and the employee responded angrily when I asked about it over the phone.

I was there on Sunday & the blonde waitress (Yuliia) was very polite and friendly even though it was busy 💯

I've been here several times now and have always been disappointed by the service. You wait 15 minutes for your QR code, which you only get after checking on your own. Furthermore, you wait over 50 minutes for your food (even though it's not particularly busy). The waitresses don't even ask if the food tastes good or if you want anything else... I probably won't come here again. The name “Chillers” says it all at this restaurant…

Good food, friendly staff, great ambience and child-friendly. Highly recommended

Very tasty, friendly staff, highly recommended

Went there for brunch on Sunday. The food was top. The waitress also often came by and poured coffee.

What happened here? We've probably been here five times and everything has always been perfect. Huge portions for good prices, delicious chicken wings with sauces and marinades that you can't get anywhere else. Now the concept has probably changed fundamentally. The portions are only half as large - for the same price. But the quality is much worse. The wings taste like I would buy them from the freezer section of the supermarket. It feels like the marinade is no longer there. What was previously the Garlic-Parmesame Sauce (my highlight so far!) is now a bit of grated Parmesan over a dry chicken wing. How can you change the quality so radically and not even adjust the prices?! So far we've only driven from Karlsruhe to Pforzheim because of the chiller - you can't get chicken wings like this anywhere else. This is clearly no longer necessary - it even tastes better at KFC or at home...

Price-performance is top. The burger and the ribs are delicious, great service and super nice staff.

Very bright, colorful atmosphere. Good burgers, but unfortunately my meat was black instead of well fried.

Super friendly staff and super delicious breakfast! Definitely go!!

everything was great and the staff was really nice exept the drink was really warm

Insane breakfast and super friendly staff

I was there several times after the reopening and in the months afterwards and had a good impression, BUT... Yesterday we made reservations for a group of 15 people. When we arrived there were only 12 places. Apparently there was speculation that we would come with less. We were then tried to somehow squeeze into the existing tables, to the detriment of the other guests and the walking paths. After a short discussion, we moved the tables independently. We were given QR codes to order drinks. Cool idea and also very economical for sales. However, the waiters kept coming with drinks that didn't belong at our table. I have no idea what went wrong in the background. It was not possible to prepare hot drinks that evening. We and our group probably used up our supply of Salitos that evening (it was a Friday evening and the restaurant wasn't overly full 😃). After the first person got their food after 5 minutes, nothing happened for another 60 minutes. When we asked the staff “we are now the next ones in the kitchen”… “the boss is now in the kitchen himself making our food”… In the end everyone else got their food after 60-90 minutes. 95% had a burger, it wasn't like we had completely different foods. As an apology there were two more plates of fries. Food and quality was okay, my bowl was extremely spicy even though there was nothing on the menu :/ Ambience was nice and the staff tried hard.

Food was really good. Were there on Sunday. Only the ordering system via cell phone was a bit difficult to understand. The waitress didn't really give us any instructions.

Very tasty, friendly staff. I will recommend it

The food tastes good, I can especially recommend the burgers. Unfortunately we had to wait a relatively long time. There were four of us there for dinner and unfortunately it wasn't possible to eat at the same time. There was a gap of almost 20 minutes between the first and the other three dishes (despite ordering at the same time).

My favorite shop on the weekend

Have been to Chillers several times now and I have to say the great ambience and the Winterwondetland impresses me every time. Lots of attention to detail, just great. Now let's get to the food. Very good and varied menu, something for everyone. I always got my money's worth with my favorites, wings and burgers. The sauces are particularly worth mentioning. A pleasure. We will definitely come back, the Chillers is really highly recommended.

Delicious food, a bit loud, shrill and exaggerated and therefore good Christmas decorations. Either you like such decoration or you don't. Ordering via service or smartphone is possible, as is payment. Super Service was good and friendly, food was delicious.

Great ambience, friendly staff, breakfast buffet not cheap, as filter coffee from the thermophore, lukewarm scrambled eggs, sliced ​​cheese were carelessly placed (glued) on the board. In addition to orange juice, drinks, including coffee from the fully automatic machine or hot milk/Kaba, cost extra. Until we were instructed by the waitress, we thought that fresh food/fresh coffee was actually part of the all-you-can-eat breakfast. Since that was unfortunately not the case, it was an overpriced breakfast. We were there for the last time.

Rip-off at its finest. Paid over €100 for cold, unseasoned food and a room temperature at which we preferred to take off our winter jackets

A fantastic breakfast buffet with a great selection, plus friendly and attentive staff. The food is delicious and ordering is convenient using a tablet. Simple, uncomplicated and relaxing. It could have been a little cleaner, but that's complaining at a high level.

We were here for breakfast for the first time today. From the service to the food, we were absolutely thrilled. You immediately feel at home and receive good advice. The portions are large and everything is tasty and fresh!

A very nice atmosphere, friendly staff, changes to the food were taken into account and implemented, food was TOP, price-performance ratio TOP!! Absolutely recommended!

Without words….. if I had one more star ⭐️ more…… I would give it……

Legendary 🤩🤩🤩 great food, great service, great atmosphere, best boss!!

very accommodating, friendly, good service and good food, definitely recommended!

We went to the breakfast buffet. There is a very small buffet and certain dishes from the menu can also be reordered as often as desired. This is easy to do via your cell phone. Coffee and water are also included. The food was really delicious. Very well directed. A slight deduction for the ambience, as the floor was unfortunately very dirty. It hadn't been cleaned from the night before and we still had the fries on the floor and crumbs everywhere. But we would love to come back. Great staff, very friendly.

We were there as a family on a Sunday, two adults, two children. Chillers advertises its “Family Sunday” children’s menu at half price. The first greeting and taking the order was super friendly. Unfortunately, in the last third of my wrap I had a piece of masking tape about 8cm long that said “onions”🙈. The clearing service didn't come until my daughter said we wanted to pay. The waiter didn't ask if everything was ok, just "cash or card". We then pointed out the tape to him and his only response was “sorry for the chef”. The discount for the two children's menus was not deducted from the invoice and we did not receive a receipt because of "technical problems". We then did the math ourselves and got the difference in cash. Too bad Chillers!! The food tasted really good, but that was once again a live from the service desert!!!

We went for breakfast with the family today. What I really liked was that our children were immediately offered something to paint. The breakfast was really delicious 😃 We can recommend it and will definitely have breakfast there again and also try the food 😃

Been there for the first time, the service was nice, the food was delicious, it was for lunch. I would be happy to provide an update on my opinion.

Honestly, I ate the best burger of my life.

The food itself was okay, but apparently I had a smash burger, but unfortunately that had nothing to do with it...the chicken sandwich was definitely tasty, the service was also very friendly. Maybe I ordered the wrong thing and the specialties are somewhere else.

Food really very tasty, super friendly service and ambience very nice and feel good again and again 🫶

Great burger shop in a lovingly decorated California style. Absolutely recommended.

I have tested many diners outside of the US. Chillers beats them all. Damage! 👍

Food is really good and plentiful. Ambiance is nice but music is loud and annoying. People shout at each other to have a conversation...

Nice location, waitress was friendly Had to actively ask the waiter to clean the dirty table. Kitchen didn't convince me for the price. Pepsi is a minus.. a matter of taste

Very good and cheap lunch. We would come again.

Super large selection of dishes. The sodas, fries and burgers are excellent!

Tried it out spontaneously because the cocktail happy hour looked promising. There was hardly anything going on, there were about 6-8 people sitting outside. Half of it with drinks. We didn't see anyone inside. Nevertheless, it took about 15 minutes to bring our 2 cocktails. Cocktails at happy hour are inexpensive, but unfortunately not worth mentioning. I can't say anything about the food at the moment, but €24 for chicken wings all you can eat seems a little too expensive to me. Facility knows how to please

A very nice theme-oriented location. Very tasty burgers and much more. Today a dude on fire with a whole weat bun. Unfortunately the spiciness was very mild but still very tasty. Fast and attentive service made the stay perfect 👍 would be happy again ❤️

This Mexican/gringo style food lacks of flavour in its dishes. There is nothing special about this place and it’s a bit expensive

Service was very attentive and accommodating! Food was tip top! I can only recommend. We will be back! Overall 11/10☀️

Great cocktails. Great location

Food was great, I wanted to take photos but had already eaten everything because it tasted so good. Service and ambience also 10/10, gladly again.

We were here to eat and drink. Very tasty ribs, we had the Shang-high...at a great price, we shared it and had a 10 piece of chicken as a second course. In both cases we chose spicy marinade. It's easy to sit outside here, but the indoor ambience is also very nice. Our service was super fast…friendly and really on the ball We have two: 4 Scavy Ray Limoncello Sprizz 2 Aperol Sprizz 2 Moscow Mules 1 Bahama Mama 1 pilsner 1 mango passion fruit iced tea 1 whiskey sour 1 Shang High 1 10 piece chicken So a cozy dinner 😃

Delicious ribs, friendly service, great atmosphere, definitely come back often!

I go to Chillers very often and I can only recommend it. The burgers taste very good. The midday lunch in particular is a fair offer.

The “homemade” lemonade is not freshly prepared and only tastes like tap water with sugar. The cheeseburger was ok, but the quality doesn't match the price. Unfortunately I cannot recommend this restaurant.

Can you recommend it? Unfortunately not quite what I expected, but a good citizen restaurant by German standards. It's good to go out to eat. Even with children it worked well here, we got a high chair straight away and the service was very nice to the children.

I was here once in December but I honestly don't remember what I liked here. Now that I've arrived again today, I know why I like Chillers so much. Great service (very nice staff, friendly and open as well as great explanations) and the food was simply 10/10, the whole family was impressed by the great food and drinks in relation to the prices. Also the fact that you can order yourself using a QR code is extremely rare and extremely practical. Highly Recommended

We celebrated our birthday there and everything was great! Always happy:)

Sorry - that was NOTHING! We had booked a table for 7:30 p.m. and at least we got the food we had chosen at 9 p.m.! The restaurant wasn't full... but the table wasn't cleaned of the leftovers of previous visitors. The chicken was fried to death and the patty of the burger was half fried medium and the other half medium-rare - and that was with minced meat! But no one was really interested in the service either - you don't ask if you want something to drink or how the food was... what's more important is whether you want to pay by card or cash... Sorry - that was NOTHING tonight - you can definitely do better! I probably won't find out whether this was a slip-up... Unfortunately I won't have to go there again... it's a shame - a real shame!

Unique - super nice team and friendly service, beautiful, detail-conscious atmosphere and both the American breakfast and the vegan cauliflower wings are really tasty!

Very nice restaurant, very nice team, Food is very tasty there and very good cocktails. I can only recommend it to everyone

A very nice restaurant with a friendly team and good food. I can only recommend it.

Were there for the first time. The food was delicious, the portions were more than enough. Everyone was super full. The service was very friendly and we didn't have to wait long for our food. Will definitely eat there again.

The burgers were really tasty and very easy to put together individually. You can easily order at the table via a website, but if you can't handle that, the service is super friendly and will take care of everything. The shop is very attractively decorated and I particularly liked the music. Maybe it's just my taste, but the night we were there, one good song after another played. 🎵🎶

A real highlight for fast food and finger food. Very attentive service.

The citizens are great and the staff are very friendly. I like coming here. 😀

Went there for brunch today, the food was delicious and there was a lot no matter what it was, it was great. The boss is a great guy, very friendly, absolutely customer-oriented, thank you again for everything, I'll be happy to come back

It was our first time at Chillers. Modern and warm atmosphere with a bit of holiday spirit. The lady who served us was stressed, but she always remained very friendly and in a good mood. You don't see that often either.

For my part, I can't confirm the praise for the food; even if it was just the nachos. They were lukewarm, the cheese sauce was soggy, artificial and rich, and the nachos themselves had a musty taste. This tasted more like cost-effectiveness than art.

Great food, very cool location, super nice staff. The counter with awesome swings. Great music... always a pleasure

Very friendly service and good food where special requests are fully taken into account. Recommended!

The food was delicious and just a total pleasure 💜 The staff was incredibly friendly 💜 If you want to spend a few special hours I can only recommend Chillers 💜 We'll see each other again soon 💜

Super nice service and delicious food. What more do you want!

Keeping a long story short. Great atmosphere, also for a first date. SUPER attentive service, was thrilled. I can't say anything about the food yet. Only had drinks. But definitely follows.

The staff were super friendly and helpful and the food (burgers) was simply great

Wir wurden heute von 2 wahnsinnig freundlichen Servicemitarbeitern begrüßt und bedient. Die überaus freundliche Art und das leckere Essen haben uns sehr überzeugt 5 Sterne zu vergeben. Das Chillers bietet eine große Auswahl an Getränken und Speisen. Das Essen kam sehr schnell bei uns an und war wirklich lecker gewesen. Preise und Qualität sind auch top. Freuen uns schon auf unseren nächsten Besuch.

Das Essen war super und die Bedienung an sich auch. Allerdings die Tatsache das man nur für eine Person und nicht für zwei gleichzeitig bestellen soll, da die Küche sonst nicht hinterher kommt, war befremdlich. Das mit dem QR Code ist auch nicht so ganz das wahre.

War dort heute mit meinem zweijährigen Sohn zum AYCE-American Breakfast. Der Service war sehr aufmerksam und mega freundlich. Sehr zuvorkommend war auch, wie mit dem Kleinen umgegangen wurde. Das habe ich so schon lange nicht mehr erlebt. Das Frühstücksbuffet war sehr lecker, die Auswahl reichhaltig und zusätzlich zum Buffet habe ich noch Pancakes und Cheesecake aus der Karte bestellt. Der Preis von ca. 23€ inkl. 0,4 Liter O-Saft würde ich daher als sehr preiswert bezeichnen. Das wird also nicht das letzte Mal gewesen sein, dass wir dort zum Frühstück/Brunch gewesen sind.

Waren am Valentinstag dort wurden herzlich empfangen und ob wohl wir nicht reserviert haben haben wir einen schönen Platz zu 2 bekommen das Essen war super mega Portion mega lecker den gemack kannte ich bis her garniert kann es nur in jederhinsicht 5 Sterne geben

Super Location! Auch der Kellner war super freundlich und zuvorkommend, es war ein lustiger Abend. Gerne wieder :)

War sehr lecker. Die Bedienung war sehr freundlich und sympathisch!

Ich bin sehr enttäuscht. Ich hatte die Pommes mit cheddar Sauce und Jalapenos. Es war eine matsche was bei mir ankam. Dann waren noch zwei Trauben oben drauf. Sehr komisch. Der Krautsalat kommt aus der Dose so wie alles andere auch. Da kann ich mir einen Topf beim Aldi kaufen. Für die schlechte Qualität wirklich die Preise nicht wert. Zudem haben wir eine geschlagene Stunde auf drei Gerichte gewartet. Das ist zu lang in der Vorabendzeit. Meine Begleitungen sagten die Burger waren trocken. Wir werden nicht wieder kommen

Mein Burger war lecker. Der Service war schnell und freundlich. Ich werde gelegentlich gerne wiederkommen. Für einen häufigen Besuch ist mir das amerikanische Essen leider zu fett.

Sehr freundliches und zuvorkommendes Personal! Frühstücksbuffet war sehr lecker und frisch! Wir kommen wieder!

Super schnell bedient worden, leckeres Essen und sehr schönes Ambiente!

Super lieb und schnell bedient worden! Essen war super und alles hat gepasst. Gerne wieder! :)

Wir waren gestern zum ersten mal dort. Modernes Lokal im Zentrum, ansprechend eingerichtet. Besonders hervorheben möchten wir hier die jungen Damen, die überaus freundlich und zuvorkommend sind, das ist leider nicht überall Standard. Weiter so, hier fühlt man sich als Gast willkommen!

Richtig gutes Restaurant direkt neben dem Kino. Essen und Cocktails, beides richtig gut

Das Essen braucht echt lange Haben gefühlt 2h gewartet trotzdem nettes Personal

Wir waren zum ersten Mal hier und ich muss sagen , es war alles prima : Essen , Service , Ambiente 👍👍👍👍 Besonders gut , dass man via QR Code die Möglichkeit hat zu bestellen , zu bezahlen oder einfach auch die Bedienung zu rufen . Wir kommen sicher wieder !

Sehr schöner Laden.. Wir waren gestern dort essen und war alles super. Burger frisch und die Pattys richtig gut gemacht. Die Platte wings als Vorspeise war auch super knusprig und top gewürzt. Die Bedienung hat sogar noch Spielezeuge zu meinem Sohn gebracht. Ich würde gerne noch mal kommen und weiter empfehlen. Hier ist viel Potential zu beachten.. noch danke für alles und mehr werben.

Waren am 13.1.24 dort und das nicht das erste Mal. Allerdings war es an diesem Tag extrem kalt im Restaurant. Da es auch draußen Minustemperaturen hatte, war dies sehr unangenehm und trübte unseren Besuch. Als wir die Bedienung darauf ansprachen, meinte sie nur sie gibt es weiter. Sie hätte das noch gar nicht bemerkt. Sorry, aber wenn die Gäste mit Jacken dasitzen, sollte man mal nachhaken.