Cancún in Berlin

The service was atrocious. We waiting for 1.5 hours for food, they refused to let us leave and when it did arrive it was wrong. How hard is it to serve 3 burgers and a burrito. Other tables sat ate and left in the time we sat there. To leave we had to pay the bill for food we didn’t eat. Total TOTAL waste of an evening and money. I’d never go back and if I could rate it no stars I would.

The food is good and comes in large size the service is ok I can recommend this place

We were a group of 14 colleagues for our Christmas party. Almost everyone ordered different dishes, and without exception, everyone commented positively on the high quality and taste of the food, as well as the overall choice of location. The service was very friendly and quick. However, their German communication could be improved. Overall, a very good restaurant; we would definitely come back.

A huge place with plenty of space for lots of guests. Naturally, it's incredibly noisy; after a while, you can't hear yourself think. The staff were trying their best but clearly stressed, which was a bit of a shame. The food arrived hot and delicious. We were all satisfied. There's a large selection of cocktails, which were also quite good. However, the cleanliness of the restrooms definitely leaves something to be desired. They smelled like a train station toilet; they really need a good cleaning. You'd definitely want to avoid going back to the toilet afterward.

I don't like the place..today my first and last time here

Not comparable with the oder branch. Lower food quality, but bigger and nicer environment.

As a traveler, I hit the jackpot with Cancun. Authentic Mexican food in the middle of Berlin. Superb energy, huge restaurant, great party vibe and always full. Service is fast and personal. Food is delicious. If you want to grab a drink as well, they have over 6 pages of menu options 😃😃

The best restaurant in Berlin, the real mexican food!!!! I love this restaurant A LOT!

The food tastes amazing, and the portions are very filling. The drinks and cocktails are also delicious. The service is friendly and attentive, and they even check in during the meal to make sure everything is okay. Wonderful! What wasn't so great was the restroom; it looked a bit run-down and dirty, with graffiti and other marks on it. Still, this place is definitely worth a visit. It was a bit noisy at the front of the restaurant, but it gets quieter further back.

Refused to give us tap water, and insisted on buying bottled water. Get a grip water is a basic right and we are also buying food and alcoholic drinks. Especially when your selling booze you should be providing tap water. Very greedy indeed!

Excellent music, food, and atmosphere. Greetings from Panama!

The portions were generous, but we didn't like any of the dishes we ordered. Everything tasted strange; it was like a mix between Tex-Mex and Indian food. The worst was the guacamole—it was truly awful.

The worst food I've ever had in my life.

The food was very tasty. The portions were good. The prices are painfully expensive. They want almost €13 for dinner with cheese as a starter, which really hurts. The cocktail of the day is €2 cheaper, so it's the regular price. It's a huge place. We spontaneously showed up there with 11 people on Friday evening, and of course, they had a table for us. That's quite impressive. The nice thing is that it's both a restaurant and a bar. You're well taken care of there for an evening. However, with those prices, you can't go there very often.

Well, I'm Mexican and I'm used to the food from my country. From the beginning, our guide told us to choose another option because we were going to be disappointed since we're used to Mexican food. But we decided to stay anyway. The food was just okay, as was the service, although the first waiter did a great job. When his shift ended and we were given a different waiter, he was nothing like the first one—super rude and discourteous. But for Mexican food in Berlin, it wasn't too bad.

It has a bit of a canteen feel to it.

The food at the Cancun restaurant was delicious and the atmosphere was very pleasant, so we had a really good impression at first. Unfortunately, it was significantly spoiled by the attitude of the waiter when paying. The moment we announced that we wanted to pay by card, the waiter started to claim that this was not possible and that this information had to be reported before ordering. In the end, he forced us to pay in cash. In addition, he calculated the bill for us from handwritten notes on a piece of paper and claimed that he could not issue a receipt due to a “computer problem”. When we expressed dissatisfaction, he suddenly went to the computer, entered the entire expense into the system and printed a receipt — but with a different amount than what we paid. The whole situation gave the impression that he was counting on us, as tourists, not to demand a receipt. It seemed that he had placed the order outside the system, which could also mean a financial loss for the owner if similar practices were repeated. It's a shame that such high-quality cuisine is spoiled by the unprofessional attitude of the staff. The restaurant has great potential, but this behavior rather discourages us from visiting again.

Great cocktails...friendly service...unfortunately quite loud...

The tortilla were somewhat dry, the potatoes only halfway done, but the servings more than big enough.

Great Indian Mexican restaurant. The prices are excellent for the portion sizes, and the food tastes great too.

Delicious food at reasonable prices, which you wouldn't expect under the TV tower. You should always be able to find a seat; the restaurant is huge.

Nice, large restaurant, delicious food – the chili is very good, and so are the ribs. Unfortunately, the service isn't great; you often have to wait a long time, and the order of ordering and receiving isn't very efficient.

This was our second visit; the food was delicious, and the staff was friendly... so why only two stars? Because it's simply unacceptable to loudly reprimand employees in front of customers. This significantly impacted our stay, especially the noise level, which ensured all the guests heard it. It was simply embarrassing and disappointing – this is how you create a negative atmosphere. Next point: the cleanliness of the restrooms leaves much to be desired. They should be cleaned during shifts...

We were a large group with a reservation at Cancún. Unfortunately, we had to wait up to an hour and 45 minutes for our food. Guests who arrived significantly later received their meals first. Even a simple Sprite took almost an hour to arrive. The service was completely overwhelmed and disorganized, which made the entire evening very unpleasant. We were disappointed and will definitely not be returning.

We went there spontaneously today. The waiters were incredibly friendly, not pushy, but very attentive nonetheless. The food was absolutely delicious and beautifully presented. We'll definitely be back.

Touristy Mexican place in town, 1 dish out of 5 dishes were good,not authentic. We went there with a group. The prices are decent

I only had drinks, so I can't comment on the food. The atmosphere is okay, but the music was quite loud, which was simply annoying. Prices are more than reasonable for Berlin Mitte.

A fantastic cocktail bar and restaurant. The staff is excellent and very attentive. The food is delicious, and the prices are reasonable.

Very friendly service, especially from the waiter Zahid. A very nice place.

Sorry… but this is a disaster, the service is terrible, not only did the waiter (he) not come to take the order for a long time, we already wanted to leave, but we just wanted to eat, we ordered two teas, they brought a bowl and a spoon that were just dirty, I didn't have time to brew this tea yet, we ordered two steaks 🥩 it's hard to call them steaks. It wasn't tasty. We ordered two Coke cola, they brought it for 10 minutes 😂 I don't recommend this place, avoid it. This restaurant needs a lot of effort and training to provide good service, try as soon as possible so that you have more customers. I don't understand why when you ask to bring the bill?! So the waiter just came and said what's the cost, excuse me but I need to see the check first to know what I have to pay for?! This is a complete trend, not only did he not bring the check to the table, but told me to go to the cashier and pay it myself (so they didn't give me the check) 🧐 skarbówka is crying for you. I STRONGLY AVOID THIS PLACE. We paid 58 euros for 2 steaks, 2 teas and 2 coca cola. 💶

The staff were very friendly and helpful, however, it was far too loud overall – especially when birthday songs were played over the sound system. The sound system itself is unfortunately a disaster and desperately needs replacing. The cocktails were also underwhelming; the Moscow Mule, in particular, was disappointing. There is definitely room for improvement here.

Very generous portions and incredibly delicious.

A restaurant very popular with groups and a mixed crowd of all ages. The ambiance is truly appealing – stylish design and great background music. Unfortunately, that's where the positives end. The service is inattentive and makes numerous mistakes. We were there with a large group and had to wait a very long time for our food. One colleague was even completely forgotten and only received her dish after another long wait. I ordered the "California Summer" pasta – unfortunately, a real disappointment: the pasta was completely overcooked, and the vegetables were tasteless. It's clear that they prioritize cheap ingredients over quality. The Cancun appetizer platter was okay, but nothing special. The restrooms are an absolute no-go: dirty and neglected, more reminiscent of a public toilet in an abandoned train station. My conclusion: A visit is definitely not worth it.

The cocktails are delicious. The nachos with melted cheese are a bit pricey, but quite tasty. The avocado cream has a lot of garlic. We were here on Saturday evening and got a table without a reservation. It was very busy and the staff seemed a bit overwhelmed, but they were always helpful and very friendly.

Expensive but average food. The worst service I have ever experienced. Why? We come in group of four people. the service was completely oblivious, we first ordered beers that were brought in spin glasses. After that, they brought us three glasses of mineral water, so I drank from the bottle. Two main dishes followed, but instead they brought us an appetizer and one main dish. It was a huge meal for two. Of course, they brought us only 3 plates. There were some semi-finished products in the food, but of course also tasty things. Well, for 40 euros, I think it was grossly overpriced. The final fail was when I wanted to leave waiter only 3e for the completely horrible service that ruined our whole day and he started arguing with me that I have to leave 10% of the price. I was paying 100eur and want mack 10e, waiter do what he want and give me back 3e with an arrogant smile on his face. I recommend avoiding the restaurant. The only positive is the interesting interior.

Fantastic food, great ambiance, and superb service! Everything is just right at Cancan Berlin…every dish is a delight. Highly recommended!

Highly recommended. Super friendly service. The food was outstanding and the drinks were spot on. We were there in the early afternoon.

Great food 👍 Starter 🔝, order until it arrived at the table, 6 minutes...nachos were great quality Main courses also had great quality ingredients and were really delicious.

Didn’t like the Tacos Cancun. Only 2 pieces and a bit of rice. Expensive prices, and there is no Wifi.

We were there spontaneously in the evening, and the place was packed. We managed to get a seat without a reservation, but the noise level was very loud.

That was good. But with the number of guests, you can tell it's just hectic, and everything suffers as a result. No clean tables, a cleaning lady who was supposed to clean the restrooms... we were asked to pay in cash, while the tables around us were paying by card. The waitress didn't know what she was serving, couldn't communicate, and to top it all off, we were simply overcharged for 50% of our table. The atmosphere was quite chic, but simply geared towards the masses, far too loud, and cleanliness was simply nonexistent.

Worst service I've ever experienced. The food tastes so-so, if you even get what you ordered. I can't recommend this restaurant at all! Stay away and find something decent.

The food arrived lukewarm, and both steaks had gristle! The restrooms were also filthy.

Rarely have I eaten such good Mexican food outside of Mexico.

Very tasty Mexican restaurant with friendly waiters and good cocktails.

The worst cocktail I've ever had.

The food is really expensive and not tasty at all. (We got tacos and fajitas) The cocktails were ok. With the same amount you can find muuuch better places in Berlin center. It is obviously just made for tourists.

The service was uninspired and unfriendly. The food arrived after two minutes, was sometimes cold, and didn't match the menu. Everything seemed cheap and tasted that way, too. The menus looked like they had been freshly fished out of the Spree.

Terrible, rude, bathrooms with the floor covered in pee, they try to scam you, in conclusion, don't come here because the place is terrible.

A purely tourist restaurant with mass processing... a disaster!!!! The tables were sticky because they weren't cleaned after the last guest. The waitress finally came to the table after half an hour and said that the food would take 1-1.5 hours if ordered. When the food arrived, it didn't look appetizing, and my companion vomited after 3 bites because it was so bad. The beans looked like vomit, and the rice was so hard, like it had been sitting on the plate for days. My salad with rump steak strips wasn't good either!! The avocado described came as a sour cream, and the rump steak strips were as hard as a shoe sole... We communicated this openly and honestly with the waitress, but they dismissed it with a "sorry, I can't change it now" and a "you could have said something earlier, then they could have replaced it." We ended up having to pay the full price, even though we hadn't even eaten half of it and the situation was known. 🤮 Simply inappropriate and disgusting!

The food was okay. We waited about an hour for our food, and we ordered a platter for two people (meat, chicken, salad, potatoes, rice, and sauces). 😇😇 It was okay.

Very bad experience. Extremely poor service from ALL the waiters, dirty tables, dirty glasses, and they charged us €53 for five beers. Robbery and poor treatment.

If you want convenience, go somewhere else. We arrived during the evening rush but were willing to wait. But in the end it wasn’t worth it. It took 20 mins to get seated another 30 to give our order, 30+ to get our drinks and at least 45 more before our food arrived. Not to mention the other tables that were seated after us got their orders before we got ours. The staff was friendly though, albeit chaotic - there doesn’t seem to be an effective system for taking and delivering orders. And the kitchen is beyond slow. Plates seemed to come out two at a time every ten mins - in a restaurant with over 40 diners. And to top it off - the back of the restaurant was empty even though when we arrived we were told it was full… just a weird and frustrating experience.

I came here today on a recommendation and was unfortunately completely disappointed. The restaurant was very busy; no one was really interested in my reservation; everyone had to wait. Okay, it wasn't nice, but we're not going to let it get us down that easily. The waitress was nice and brought us the menu and drinks relatively quickly. When ordering our food, we were told to allow 40 minutes – no problem. We asked for the first time after an hour, and the second time after 1.5 hours. After 2 hours, we paid for our drinks and left. The waitress apologized, but the manager didn't respond.

The restaurant is very large, yet the tables are very close together, especially in the front area. The noise level is very loud. The staff is friendly, but also overwhelmed. If you're looking for good Mexican food, this is the wrong place. You'll get full, but that's about it.

After waiting 2.5 hours for the food, we demanded the bill. Then we were questioned as to whether we really wanted to leave without eating, and we came up with many far-fetched reasons, hows, whys, and whys. Many guests, including us, left the restaurant dissatisfied. At the next table, guests even waited over three hours. It's completely understandable that you might have to wait longer for your food on a Saturday night, but this is a real imposition. On top of that, the music was so incredibly loud that you couldn't even have a proper conversation. That was the last time...

They have about 10 waitresses and not many customers. First, no waiter came for 10 minutes. Then theh misunderstood my order and then they brought it late. So, yeah not coming again

We were there on Wednesday at 3:15 PM and slept in to get lunch! 👍🙏🏼❤️For €11.90 + 1 drink! Great 👍

Food was great. We just stumbled across this place when wandering back from Alexanderplatz. It's massive but good service and great tasting food and cocktails.

The cocktails were terribly watered down, there was almost no alcohol, and the Aperol was basically orange juice. The Irish coffee and whiskey didn't even have a taste, let alone a proof, and they even forgot to bring my wife an apple strudel.

The food was quite tasty, but I would have expected spicier food from a Mexican restaurant.

It was so delicious that there was no time to take photos. We were there at lunchtime, so there was a free seat. The waiters were very nice and polite. I'll definitely go there again.

Everything was great, but too big for me...

It's pleasant to sit outside in the evening. Especially since they offer blankets, and I love the margaritas ❤️ I'll have to try the food next time...

Poor and inattentive service. The cocktails were watery, and the music was constantly playing, making it impossible to have a conversation. A shame.

Tasty food and cocktails, lovely place. I like it

For two drinks, they insisted on cash payment. Upon handing over the money, they politely asked for a receipt, which was then printed. Change was given upon request.

Good selection of tasty food, reasonable prices Fast and friendly staff

Really good and nicely decorated. Delicious food 😋.

Good food and alot of drink choices. Can definitely recommend.

It's a variation of a "Mexican" food that I call appromation. In my fajitas, chicken and beef were ok but shrimp came from a can not the ocean. Guacamole was ok but no pico de gallo. There was some salsa insted. Onions and peppers were slightly undercooked and the "homemade" hot sauce tasted like a mild buffalo wing sauce. As I was trying ethnic foods in Berlin, this gets only 3 stars, and probably be okay with people who had never been to Mexico and never tried the real food

Great value for money and amazing food. Staff were super friendly and if I’m back in Berlin again if definitely stop here for some Mexican. It was a good hangover cure!

The food and drinks were mediocre. It looks Mexican, but in my opinion, it isn't. The service was better than the food. Prices are expensive compared to the quality. Typical tourist spot on Alex. Unfortunately, I wouldn't visit again.

Great food. Delicious cocktails 😋

The food was delicious and plentiful. But the staff seemed completely out of sorts at almost every table. Orders were forgotten and mixed up with those from other tables. The staff often didn't know who was getting what at which table—and this continued throughout the entire evening. The music outside was also really loud, making it difficult to have a conversation. We asked at least three times for it to be turned down a bit—unfortunately, no luck...

Friendly staff, relaxed atmosphere

Five of us went out to dinner on Saturday. Two people ordered steak No. 60, but unfortunately, the steak was of very poor quality! It was heavily laced with tendons, making it a little unpleasant to eat! The other dishes were fine. The waitress, a woman, was very attentive and friendly.

I'm very disappointed about the food, it is awful. It is not close to mexican cuisine. The staff is kind and the drinks are ok.

A fairly large restaurant on Alex. The service is quick and polite. The food is delicious, and I was pleasantly surprised that they also offered a fairly large selection of non-alcoholic cocktails. I just found them a bit pricey... Overall, I found the ambiance very pleasant and would return and recommend the place.

We went to a restaurant with friends yesterday and we all ordered the No. 60. Unfortunately, we felt very unwell shortly afterward, and especially the next day – everyone had severe stomach and abdominal pain. Very disappointing; something like this shouldn't happen. For us, that means: NEVER AGAIN!

Abundant and with a lot of flavor, the staff is very friendly and attentive, I recommend, they have a sauce that is spicy

Zahid really good service and really good prices 👍👍

Zahid best waiter ever, everyone goes there

The food was great especially because of the service of Zahid

They overcharged us by €9.50 for something we didn't order (a mango colada). Unfortunately, I caught it too late. And I gave them a tip 💀. SO PAY ATTENTION! When I catch you, RAHIM! 🫵🏻🔪

Good restaurant, food is OK but a bit expensive, but it's right on Alex!

Quality of the food was so-so, service was not so good

My experience at this restaurant/bar was very disappointing. The drinks did not taste as expected, and service was slow — even when we tried to get the staff’s attention, they often did not come to the table. During our visit, we realized after leaving that a paper bag with some personal items (including lighters) had been left behind. When we returned shortly afterward, not all of the items could be located. I felt the staff were not willing to assist us in resolving the matter, and the interaction with the management became tense and unpleasant. Additionally, there appeared to be no checks for vaccination passes during our visit, which concerned me given the COVID-19 situation at the time. Overall, I would not recommend this location based on my experience.

Very friendly and attentive service!

Good price-performance ratio and very correct staff, highly recommended

The food here is truly fantastic. We always like the chicken fajitas, but everything else we've tried so far is also very good. The shop has a wide selection of dishes and drinks. They also offer brunch. There's plenty of space, and you can even sit outside with a view of Alexanderplatz. The only drawback is the service, who—at least in this branch—sometimes seem a bit listless and annoyed.

Good service and good vibes. A pleasant place for casual drinking. Was promised free shots but got frozen margarita as shot 😞 still nice place!

Its a very nice bar/restaurant.. the service is nice, the mood is always good, i love the outdoor seating in summer. I have been to the Alexanderplatz branch many times and its always good. The spot is central. Easy access to transportation.

I had to pay for a cocktail that contained spoiled milk . And it was so humiliating to speak to the administrator, who insisted I should order a different cocktail even though my mood was already ruined or pay for a cocktail which I couldn’t drink. I don't recommend this place

I went to Cancun at Alexanderplatz and was completely satisfied! The food was delicious, especially the burrito platter, which was plentiful and beautifully presented. The nachos as an appetizer were hot, crispy, and well-seasoned. 😋 The service was attentive, friendly, and very fast, making you feel right at home. 👌 The ambiance was also harmonious, colorful, cozy, and in keeping with the Mexican flair. 🌮🍹 I gave the food a small point deduction, as the flavor could have been a bit more intense, but overall, it was a successful visit. I'd love to come back!

Best cocktails in Berlin, they’re really strong, delicious and well worth the price. Service is 100% the staff are really friendly and helpful. Would definitely recommend.

The food arrived cold and was then brazenly heated in the microwave. The fries were then of course hard as stone... and the waiter was simply overwhelmed.

The worst Moscow Mule ever. Carelessly concoction, without ice in a mundane glass. The picture says it all. My friend's cocktail wasn't good either. My drink wasn't worth €9. Too bad, considering the location.

The service was excellent; the usher was of the opinion that even a 2-meter-tall person could comfortably sit in the tightest corner of the restaurant. Luckily, the waitress agreed with us, and we were able to move our seats. The food was okay. However, I find it cheeky to use a frozen Kaiser vegetable mix for a burrito with vegetables.

We had a wonderful evening! The drinks, the staff, and the food were all superb.