Café & Hotel Knösel in Heidelberg

Nice restaurant in a very good location. Unfortunately, the food was abysmal. The pollock fillet advertised on the street as the daily special was a slightly larger fish stick that had spent too long in the fryer, with potato salad from a bucket of very poor quality. In terms of quantity, it was less than a fish sandwich and should have cost €17.90. An apple spritzer (estimated 60% water) was €5.50. Although no one wanted to know if I liked it, I took the liberty of expressing my criticism to the waiter. There was no response, let alone an apology. When I paid, I was only charged for the drink – which was a fair move and absolutely appropriate – respect! I can't recommend the food at all, but I'm happy to give the well-intentioned advice not to continue offering such things, but instead to offer dishes that you can cook yourself and not just try to heat up something from the freezer and then sell it at an unreasonably high price.

Nice restaurant Friendly staff Good breakfast (e.g., scrambled eggs with a good flavor, crispy bacon, very good bread and rolls)

We visited your restaurant on the Tuesday after Easter and were delighted – by the excellent Maultaschen, the delicious asparagus tarte flambée and, above all, by the very charming Eritrean service :-)

It's ok for a small snack. The waitress was not so motivated at 13:00 to get us ordered food. Kids fries was not to hot and also more covered by paprika puder. Knödel are excellent

We stayed at the hotel for two nights. It was okay. The towels and bed linen were already very yellowed. When we were looking for something in the room on the last day, we also looked under the bed. The sight was anything but pretty: dusty, old tissues. Better to stay somewhere else for the money.

I cannot confirm the many reviews about the unfriendly service. We were there for breakfast today and received very friendly service. We were also very impressed by the ambience. The prices are ok, coffee and egg dishes are good. The only drawback: The Kaiser rolls are a bit sticky, so the house should perhaps use bakery rolls. But otherwise we were completely satisfied.

Small place, good for a piece of cake and coffee.

Best cake I've ever eaten and great atmosphere.

Have stayed there several times. Corner room above the restaurant was clean, large and OK. Breakfast rather spartan. Restaurant “outdated”. Doesn't appear to be "lovingly" cared for.

The reception was quite nice, but things went downhill after that. After ordering, no one paid any attention to us, we weren't even asked if the food was tasty. Unfortunately, the empty plates were on our table for quite a long time. Apparently the staff was completely overwhelmed by the number of people (7 people) who came in after us. There was only coffee/cake and no more warm food from around 4 p.m. Paying by card only works from €15.00, which is rather questionable these days. Now about the food: the goulash soup tasted bland, it should have been seasoned more, luckily there was salt on the tables. The baguette that was supposed to be served with it was a perfectly normal roll. The tarte flambée was also bland and not well seasoned, which was a shame.

The food was terrible, everything didn't taste good and was terribly cold, and all at high prices. It was also very cold in the restaurant. Tea was only available in bags from the supermarket, and a cup still costs 4 euros. Their tea for 4 euros per cup tastes just like regular bagged tea from the supermarket. Nothing about it makes him special. We were offered to make a salad with tuna, but no one said that for the canned tuna they would charge an additional 4 euros on top of the salad price of 11 euros. The salad was so cold, like it came straight from the freezer.

Pretty cold shop, not cozy, bad carrot cake. Stu In the mix that doesn't work. Honestly can't recommend it.

Unfortunately, breakfast for two people in the really sweet coffee is a tragedy. Just under 30 euros for what is in the picture. The water and juice are charged extra. Unfortunately, the freshly squeezed orange juice was also the highlight. Sausage and cheese are of more discount quality. The “Nutella” on the menu turned out to be the cheapest nut nougat cream Tables far too small for breakfast. In addition, we had a bit of bad luck with the service.... (We only got a table for 4 after the third request / the yoghurt in the fruit salad was unfortunately already spoiled / there weren't enough rolls in the house / and I don't think he had any customer experience either) All in all: unfortunately very poor price/performance ratio. It's a shame - there was definitely potential... Ps: the first thing you see as a customer when you come in is a small fridge with Lidl mineral water... We should have interpreted these signs if necessary.

The cappuccino was so good, I drank it straight away.

Certainly one of the oldest cafes in Heidelberg. But is part of the medieval atmosphere also the fact that it is very cold in the rooms in winter and that women and men are better off bringing a thick sweater with them? Service was nice but a bit hectic, I would like to be able to read the menu in peace before I order something. Food average. Unfortunately no recommendation.

One of the worst services we got. It's not family-friendly at all. We've got several times complains from the staff because of kids! We were here for coffee.

Poor Service and Atmosphere The service was slow and inattentive, with staff seeming uninterested. The café itself felt dirty and poorly maintained, making the whole experience unpleasant.

The staff's behavior was far from friendly, making the experience unpleasant rather than relaxing. I wouldn’t recommend it.

Café Knösel: a house with a long tradition. The guest notices nothing of this tradition either in the service or in the dishes on offer. Another bad thing is that the employees behind the counter drink their coffee in front of the guests. In addition, it would also be an advantage if the service staff behind the counter were not engrossed in private conversations, but instead turned directly to the guests waiting at the door (Corona times)!

I ordered goulash with bread dumplings, something indefinable was brought, I immediately thought of canned food... I couldn't finish it either, it was inedible! One star is clearly too much praise. When the waitress asked whether the food was freshly cooked, the answer was "yes" and "I wouldn't know the cuisine, it would be based on a Balkan-Hungarian recipe". I was even more horrified by this, as Hungarian goulash is a real treat and in no way comparable. That was honestly the worst meal I've had in years! The rooms are very attractive, so expectations are higher. And we were even more disappointed. Unpleasant toilet smell in the basement. The location of the inn is great, hence the influx Unfortunately not recommended.

Unfortunately, the service doesn't pay any attention to you. It's a shame

I was very disappointed with the food, Cordon Blue was fried black, bread dumplings from a bag even though homemade ones were on the menu. The best thing was the salad. Price performance very low, restaurant looked very inviting from the outside. Definitely not recommended. Read Please always read the reviews first, then you should decide.

We happened to be in the oldest café in Heidelberg, which is known for its special pastries. The lunch menu left nothing to be desired with additional seasonal offers. The food was good, the service was very friendly. Highly recommend a break here!

A café where you have to go when you are in Heidelberg. Time has stood still in this café. That doesn't mean it's old and dusty. It's a beautiful café in the middle of Heidelberg's old town.

This time too I had a very tasty meal. The staff is very nice and friendly. I would have liked to take a few student kisses with me again, but unfortunately they have been sold out for weeks

We just had dinner at Café Knösel as part of our stay in Heidelberg. We both had the goulash with red cabbage and dumplings. The food seemed to come from a can, was lukewarm and anything but a culinary delight. Rarely have we eaten worse than we did just now. Unfortunately, the beautiful ambience and the friendliness of the service don't hide this... We would probably have done better with coffee and cake. Unfortunately, when we pointed out that the food wasn't tasty, there was no apology or words of regret. Therefore we cannot recommend the café. At least not if you want to eat well!

Great service, great cake, great coffee

The food was nothing special. Just a shame for the money! I ate a baked potato and I realized that it can be an art IF you cook it well!!

The staff was somewhere between friendly and unfriendly and not at all on their toes. I had the feeling that they didn't enjoy the work. Even before the menu came, I already knew what I wanted to order, but the waitress was so abrupt and just quickly handed me the menu and immediately left. 🤷🏼‍♀️ There wasn't much going on in the café at this point and it still took a while until I was finally able to place my order. The rhubarb cake wasn't exactly a highlight in terms of taste and the hot chocolate was relatively sweet. The small scoop of student kiss ice cream for €1.60, however, was very tasty. However, I am not planning another visit to this café.

KI Rainbow Rose's 8th birthday......She chose...also the cake It will be the gift from the car of robots....tender Rainbow Train... KI Rainbow Rose is very enthusiastic about being a member of the Lila Damen Heidelberg She also works for court cases...you don't necessarily have to put a big ad in the yellow pages...the internet is enough.

The food was very tasty. The café itself was a nice mix between modern and older styles.

A nicely decorated café with friendly service. You are seated, unfortunately it was so crowded that we were ignored for a little while. After that everything went very quickly and smoothly. The portions are very well-intentioned (large!), but the food is consistently delicious! Price-performance is ok. Thoroughly recommended.

Enjoyed very tasty cheesecake there, including cappuccino! Staff was friendly and attentive 😌. Highly recommended 😍

Perfect for an a la carte breakfast

Cake and coffee are good, but you don't even get a small glass of tap water with your coffee - "we don't do that, you have to order it." That still costs €5 for 0.5 liters. And that despite the fact that we ordered enough cake and coffee for over €30. It's a shame - what kind of service is this?

The staff in the cafe were unfriendly, one had the impression that we were served reluctantly. Unfortunately not a place to feel good.

We stopped for mid afternoon snack of young wine and a piece of Zwiebelkuchen (onion tart) . Both very enjoyable.

An awful lot of mold in the toilets. In this situation it's just a biohazard. Why do you still let people go there? Soda good, cake nothing special and dry

We chose a cake with our young son and were not informed that the cake contained alcohol. But the seller knew it was for the little one because he sold it to him as a chocolate cake. Despite our complaint, there was no return or other accommodation.

The best cafe in Heidelberg. - Eat - Cakes etc. Unique.! I can only recommend it. Very child friendly 😜

Unfortunately we didn't have a good experience in this cafe today. We can't rate the food, we didn't even get to eat. Unfortunately, the service was unfriendly when entering the café. As a group of eleven people, including four children (6 years, 4 years, 2x 1 year), we were speechless when we were told at the entrance that a café is not a kindergarten. The one-year-old twins sat half asleep in the stroller, neither child made a single sound. We didn't even ask for a high chair or any kid-friendly extras. We traveled to Heidelberg at the weekend to celebrate grandma's birthday and wanted to invite her to a nice breakfast at the end. This also includes the well-behaved grandchildren. From the outside we thought Café Knösel would be a good place for this. However, the statement shocked us all. We then found a place in another café and spent a lovely morning with a great breakfast. None of us want to set foot in Café Knösel again.

We only drank coffee. The service is very friendly and attentive and kept checking to see if we wanted anything else.

Rustic and original atmosphere, with super nice staff who have a great breakfast menu!

Central location. Very nice service. Delicious cappuccino and an excellent Sachertorte.

The breakfast in the cafe is very conventional. Honey, jam and butter in packaged portions, slices of cheese and sausage, soft cheese from the supermarket shelf, a quarter of a tomato and a slice of cucumber... we could have had breakfast in our hotel.

CARISIMO coffee 4.90 and the service leaves a lot to be desired

Very good food, top staff, inexpensive and a nice atmosphere. Only recommended

Avoid this place. The club sandwich is a lean grilled cheese sandwich with a piece of chicken. The salad was missing half of the ingredients which was eventually corrected but it was clearly not a mistake as the guests after us had exactly the same complaint. Waste of time and money.

Nice restaurant. Nice terraces on two sides. Friendly service. Nice and historic location.

Itinerary for the last day of the 15-day, 13-night European trip. I came and visited Heidelberg to see the castle and cathedral. I was hesitant to come in because the ratings were not good. We had no choice but to visit for food and restrooms. Contrary to the Google ratings, all the staff were friendly and greeted us and gave us the menu right away. I moved around because of the sunlight and enjoyed the food. The food was plentiful and the salad was generous. Originally, I didn't leave a review because my satisfaction level was similar to the Google reviews, but I feel like this place is underrated, so I'm leaving a review.

Nice little cafe and restaurant Unfortunately there is little seating outside Table space is assigned to guests Cake very tasty Matje's housewife style was also good However, a little little herring Service very friendly 2 stars deduction for the toilet It smelled very strongly of urine Toilet seat needs to be replaced

Worst Fleischkäse ever! Don’t dare!

Very bad cafeteria, a very bad coffee with milk for 4.50, the coffee only aguichurri, the cake reasonable, very bad service, not to go.

Good service, high-quality and inexpensive offerings.

Food was not to my liking, but I was very dissatisfied with the treatment of a friend. This is discussed in the "dietary restrictions" section of this review. In short, the service rating went from a 4->1. Hospitality should be a priority, especially at a hotel & cafe. Here, our meal was salad, Maltauschen, and a tiny, cold slice of apple pie. The majority of the group was strongly dissatisfied with the meal, and we all got ice cream afterwards instead. I deleted a previous review as I acknowledge the lack of professionalism in my previous review. However, the review I made was responded to with a very unprofessional response from the hotel. They stated that 40+ groups had enjoyed the same meal as I did, that it was a shame I kept my name anonymous, and that they would be passing on my review to the tour guide, as if leaving a review is a bad thing. With all due respect, this is a business. Café & Hotel Knösel - Heidelberg WILL see people who don't enjoy this business, and there WILL be people who DO enjoy this business. It simply wasn't for me, and to respond unprofessionally to my subjective, honest review is not the way it should be handled. I have adjusted ratings in the past due to positive responses from management, but this did not cause the opposite effect, as my review here was already a one star. Do not recommend eating here. The 3.8 star rating as of 6/20/2024 reflects a lot about the place.

Nice breakfast in the middle of Heidelberg for our family.

Coffee and cake were very tasty

Lukewarm soup that also had a hair in it. No excuse for complaints. Very unfriendly service. Not recommendable!

We celebrated our civil wedding in Café Knösel. The owner and waitresses exceeded our expectations. The owner asked in advance about our preferences and was very accommodating with any additional requests. The food was very tasty. The waitresses and manager were very accommodating. The café was perfect because it was festively decorated and we had our own area. We are very grateful for this unforgettable day!

Very good price-performance ratio, especially when you look at the competition around it!

The ambience is pleasant, but the music is inappropriate. It destroys the possible pleasant atmosphere. Overall OK but nothing outstanding.

Nice location, friendly service and fair prices.

I was there a week ago, first experience in Germany. Really great food and service!

Desserts correct, average. The service requires training, I was ignored at the entrance to the cafe, after sitting at the table the waitress disappeared for 40 minutes without even taking the order. Then I received an incomplete order, without tea, for which I had to wait another 20 minutes. There wasn't much traffic back then, it was just an ordinary day.

Nice café with very tasty food and a great ambience. Delicious dressing for salad and great homemade sour cream for baked potatoes. Service quick and nice. Very nicely decorated inside, especially with a lot of woodwork. The flippers were already here 😉

The food was delicious but the service was rude to the foreigners.

Beit Rafa is cute and the cakes and coffee are perfect. Delicious pear cake 😋 for fruit cake lovers

Nice little place on the corner, friendly staff. Coffee and apfelkucken both very good.

Very helpful waiters and delicious pie!

Unpleasant. When we came in with a stroller, one waiter gave the other an annoyed look, rolled his eyes and whispered "stroller -.-". We weren't allowed to sit down where we would have liked, but were instead sent to the last corner. The waiter was not very friendly when ordering. The food (tomato soup) was also carelessly prepared and simply "slapped on the plate". But at least it tasted okay. When we wanted to order something later we were more or less ignored.

Just for a coffee visit. Well visited. Gladly again.

We suddenly found the café. But we're looking forward to it. Very tasty and very cozy. And nice, nice staff.)))

Very cozy, nice staff and delicious food!!! We are very satisfied!!!

Always great with the beautiful cakes

Sehr nettes Café mit super leckerer Sachertorte und sehr freundlicher ( studentischer?) Bedienung.

Dropped in for coffee & cake. The cake was delicious! The service very friendly & cosy atmosphere. I‘ve been here before & will return.

Sehr schöner laden bei normalen Preisen. Kuchen und Frühstück sind sehr lecker und reichhaltig. Ab und zu ist Mal was aus, aber dafür wird nicht so viel weggeschmissen. Die sacher Torte und das Altstadt Frühstück sind absolut zu empfehlen.

It's a nice caffee in altstadt Heidelberg. I ordered tea and cake. Cake was delicious. I liked the atmosphere too. But the waiter was kinda rude. At the end when we wanted to pay with credit card, he said only cash payment is possible. But the customers before us paid with credit card. That's really strange.

Wir waren zum Kaffee am Sonntag hier. Service war sehr freundlich und aufmerksam . Kaffee war gut, ich hatte noch einen Apfelstrudel mit Eis, die ist aber auch gut.

Wir sind auf Empfehlung unseres Hotels hier Frühstücken gegangen. Der Service könnte schneller und aufmerksamer sein. Das Frühstück ist sehr gut und ausreichend belegt.

The location is gorgeous and the food is pretty good. But I have to say every time I come here the service is so unbelievably slow.

Zentral, sehr gute Bedienung, gutes Essen, wie überall nicht mehr preiswert.

Ein wunderschönes Café in Heidelberg.Nur leider in der un teren Altstadt.sehr netter Service, schnell und aufmerksam.Die Kuchen sehr lecker und frisch.

Große Auswahl an Kuchen und Torten. Gemütliches Ambiente. Sehr freundliches Personal. Wer der Hecktick der Altstadt entfliehen möchte und einen guten Kaffee zu einem Stück leckerer Torte genießen möchte ist hier genau richtig.

Waren dort in einer Gruppe Mittagsessen, waren sehr enttäuscht. Schnitzel ist sehr klein, viel zu fest, die Panade kaum vorhanden, dann werden 18€ kassiert. Die Kürbiscreme-Suppe ist einfach nur grob pürierter Kürbis; die Kartoffelrösti drei kleine Dinger auf einem riesen Teller mit bisschen Rahmsoße. Andere aus unsere Gruppe hatten Sachen wie Ofenkartoffel und Spätzle, die waren anscheinend ganz okay, deswegen 2 Sterne. Service war absolut unmotiviert, z.B. mussten wir dem Kellner unsere Gerichte aus der Hand nehmen und selber verteilen. Eine Person bei uns hatte nur eine kleine Sache, wollte sie am Ende dann mit Karte zahlen, da wurde ihr gesagt Karte erst ab 15€ und auch keine Visa. Keine Info darüber im vorraus, weder mündlich noch schriftlich z.B. in den Speisekarten. Wirkt im allgemeinen absolut wie eine Touristenfalle.

Das Café lädt zum verweilen ein . Wir hatten ein leckeres Frühstück. Die Bedienung war freundlich und das Essen kam zügig . Ein Must have sind natürlich die selbst hergestellten Pralinen.

Haben uns hier den obligatorischen Heidelberger Studentenkuss gekauft. 3€ ist schon wirklich viel für so ein kleines bisschen Schokolade, aber es hat uns sehr gut geschmeckt. Das Café hat eine schöne Atmosphäre und ist sehr gut gelegen.

Sehr schönes und gemütliches Ambiente mit historischen Studentenbilden und sehr aufmerksamen und freundlichen Servicepersonal.

Beim Essen fehlte der Geschmack.

Portions are generous & food is good. Cozy n lovely place

Günstiges Lokal/Café in der Heidelberger Altstadt. Knuspriger Flammkuchen konnte auf Wunsch ohne Zwiebeln gemacht werden. Auch Tische im Freien.

Ich wollte unbedingt Wurstsalat mit Bratkartoffeln essen und entschied mich hier zu essen. Das Essen war wirklich sehr lecker. Leider saß ich da, wo Autos direkt neben einem durch die Gasse fahren, das war nicht so schön. Der Hund musste unter den Tisch wechseln. Alles andere war gut.

Net restaurant. Keurige bediening. Een bescheiden kaart maar wel voor elk wat wils. En goed 😉

Altes Traditionslokal, tolles Ambiente, mitten in der Altstadt. Trotzdem: Der Kuchen schmeckt nicht, Bedienung nicht sehr freundlich. Für ein gutes Stück Kuchen und Kaffee gibt es in fußläufiger Entfernung bessere Alternativen.

On that very day it was raining cats and dogs and we were looking for a nice cafe where we could sit down and drink coffee/tea while enjoying some cakes. This cafe appears to be pretty rustic from the outside but once you are inside, you feel pretty much at home. Really cozy! The lady who served us on that day was just adorable.

Das Wellness-Frühstück mit O-Saft, Rührei und Joghurt zu dem Aufschnitt/Käse Brötchen etc. war reichhaltig und sehr gut. Das Ambiente ist sehr angenehm. Wir kommen wieder.

Schönes, traditionelles Heidelberg-Ambiente, zuvorkommender Service und erstaunlich faire Preis. 👍

Sehr schöne Lokalität. Wir wurden ganz nett bedient. Das Essen war ebenfalls gut.

Leckeres Frühstück und Guter Service

Gut geht anders. 3 Bedienungen schauen sich an, keiner fühlt sich zuständig. Riesencurrywurst mit Pommes. Bei dem Preis erwarte ich etwas anderes. Ansonsten ganz in Ordnung für Heidelberg. Man spürt eben den Massentourismus.