Alter Kohlhof in Heidelberg

Actually, it was always great here, and the food was okay for such a small restaurant. Unfortunately there has now been a change of ownership. 1.) no more food 2.) After 10 minutes we were asked if we wanted something to drink. 3.) new owner not very friendly. It's now just a small corner pub in good German.

Sensational experience with an amazing kitchen including service. Complete satisfaction and we will definitely come back more often. 👍🏽

Unfortunately, the door currently says “temporarily closed”

Service particularly unfriendly. Even if the menu is extensive, not even half of it is available. You are treated rudely. The chef and cashier look irritated when you ask for a simple meal. When you ask what's on offer, the cashier suddenly becomes annoyed and makes little effort to show interest in the customer's order. She asks customers to read the entire menu, but she won't give any information about it if you ask nicely. If you decide on a dish, the cashier simply says: “We don’t have that”. Why do you open a restaurant if you can't even ensure that the food is available?

We had just arrived when my father politely asked in German if any of the staff spoke English. He isn't fluent and has a strong accent, but he tried. Instead of helping, one of the staff members started laughing loudly and mocking him in German—right in front of us. The others even joined in. It was humiliating and incredibly disrespectful. We felt so uncomfortable that we didn't even have the courage to sit down and eat anything. Absolutely disgraceful behavior. For a place that relies on tourists, this kind of treatment is completely unacceptable. Teach your staff to show basic respect.