Burgerheart in Ingolstadt

We were there the evening before an event and everything was fully booked. The lady at the door was a bit overwhelmed but the staff at the table and the waitress were extremely friendly! Great atmosphere, modern and cozy. Great!

I love it, always happy to go there! 🥰

You have to wait a long time for condition, otherwise everything is ok. And with the lunch menu there is only iced tea to choose from and not cola like before.

Super delicious food, great ambience, nice service. But we were quite disgusted by the fact that the other customers were eating with a knife and fork.

We've been to Burgerheart at Westpark several times. The last few times the waiting time was always critical, but yesterday it was extremely long and the burger was no longer warm. The taste is always very good and so is the quality, so we will come back and hope that the problems will have been solved by then. According to the service, the kitchen was not well organized and then overwhelmed on a public holiday. I can believe that, we had that impression too. The service was very friendly and understanding and apologized several times. New chance, new happiness!

Me and my girlfriend's favorite restaurant. We go here regularly and are thrilled every time The food tastes great, it doesn't take long to arrive and the atmosphere inside is very nice. The waitresses have always been super friendly so far. You don't need anything more when you go to the restaurant.

"Needs improvement" We came with a voucher that was not accepted because it was a public holiday. But it was neither on the menu nor on the internet. We had to wait 1 1/2 hours for our food because the pick-up service was given priority despite the restaurant being full. Every table around us was complaining or loudly considering running to McDonald's. We were able to order another round of drinks after we had already been sitting there for half an hour without drinks. When we finally got the food, we said that we would like to pay immediately, but we then waited another 40 minutes

Left after an hour without eating. It's bad enough that a Birger shop absolutely can't keep up, we found out from the next table that they had ordered long before us and didn't get anything. Then when we asked how long it would take, the waitress said “5 minutes”. Then no one came for 15 minutes, and unfortunately no burger either and we had to leave. So can't judge the food. Certainly the first and last time there

My original review was once pretty much immediately after the store opened. So it's time to correct this further upwards. Over the years, Burgerheart has become my favorite restaurant when it comes to burgers. The BBQ pulled pork burger is unrivaled for me. Combined with the delicious fries and the fantastic BBQ sauce, there's just not much that comes close. Add the homemade watermelon iced tea and I'm happy. Alternatively, you can also try the ingenious chicken fingers, which are fantastic. The service is now also top and so the only minimal point of criticism on site remains that, in my opinion, the lighting is too dark. I know it's considered modern, but I don't like it. But if that's the only thing to criticize, then a store has done something right. Chapeau.

Always very tasty food with alternating promotions. Unfortunately, you have to draw attention to yourself more and more often in order not to "die of thirst" or to be allowed to pay, despite having a seat on the aisle. Unfortunately, that clouds the picture. A restaurant depends on its service.

Very long waiting times until you are served, and also very long waiting times until the order reaches the table. The service staff were sometimes overwhelmed and spoke very quietly and unclearly. There is nothing that can be said about the taste of the citizens, except that the food was brought to the table rather lukewarm. Fries were forgotten when we ordered and when asked, 20 minutes passed until they were brought. Conclusion of the visit rather disappointing!!!

A bit expensive, but very tasty 😋

Very nice location inside and out. The food of course, burgers are very good. Had Chuck Noris with sweet potato fries. Happy hour only from 5 p.m. on certain cocktails. Here you can shorten or lengthen the waiting time for the cinema. Absolutely recommended!

We came to Burgerheart today on Sunday, not all the tables were occupied but the restaurant was absolute chaos. We had to wait 45 minutes for our food and were not informed of the long waiting time when we were allocated a table or when we ordered. When our food came, I found a hair in my daughter's Kids Burger. When I told the waitress, she said she could order me something new, but we would then have to wait forever because the kitchen processed the orders in the order they were ordered. I find it a great disgrace not to even prioritize the guests and provide a new burger after a 3/4 hour wait due to a kitchen error!!!!!

The fries don't taste homemade, but rather straight out of the bag. The Crispy Chicken Burger consisted of 4 finger-sized breaded nuggets placed on a bland bun with lettuce. It's also a shame that there is "baking paper" underneath all the dishes. This makes me feel like I'm in a fast food restaurant and isn't environmentally friendly either. Unfortunately, the ambience is far too dark and, if you look closely, a bit unkempt.

I think the burgers are delicious and there is also a good selection for vegans. 😊 It's just super loud in the restaurant. So going out for a “relaxed” meal isn’t so much...

The waiting time to order was quite long, but the food came very quickly. Still happy to come back.

One of the best burgers I tried in Ingolstadt! Food 10/10 Restaurant 10/10 Service 10/10 I won't ever eat from anywhere else when I'm in mood for a burger 🙂

Really unfortunate. We ordered burgers with my friends and had to wait a total of 40 minutes to receive our order. It was really too long. I ordered a veggie burger and my colleague a classic burger. Before receiving my burger, I ask the waiter if it is vegetarian, and he confirms that it is. But in reality, I had received the burger from my friend! Luckily my friend noticed the mistake before I started eating. Then we ordered dessert, and we also had to wait 30 minutes! For a dessert already prepared… The price of the burgers was also high, especially since they came without fries. The food really wasn't worth the price, unfortunately…

Bewertung für Restaurant Burgerheart in Ingolstadt Leider war mein Besuch im Restaurant Burgerheart in Ingolstadt nicht besonders erfreulich. Der Service ließ zu wünschen übrig, da unsere Getränke mehrfach vergessen wurden. Auch die Qualität der Speisen entsprach nicht unseren Erwartungen. Insgesamt war das Erlebnis enttäuschend. Ich hoffe das bessert sich schnell!

Waited 1 hour for food, fries were cold. Service didn't even come by in 1.5 hours. (Except for the first order and invoice)

A really nice restaurant with delicious food. Unfortunately the service was not satisfactory. You had to wait almost three quarters of an hour for an espresso and had the feeling that your order had been forgotten.

Rating for Restaurant Bürgerhart in Ingolstadt Unfortunately, my visit to the Bürgerhart restaurant in Ingolstadt was not particularly pleasant. The service left a lot to be desired as our drinks were forgotten several times. The quality of the food also did not meet our expectations. Overall the experience was disappointing. But I will come back and hopefully be pleasantly surprised.

Always satisfied since day 1 :) Delivery time, quality and the friendliness of the employees are excellent. Please continue.

Very good burgers, nice service and very accommodating. I always enjoy coming there.

We ate at Burgerheart and said when paying that we had the Schlemmerblock Ingolstadt. This one couldn't be taken into account, their excuse was that we have to say it beforehand. According to a friend of ours, that's exactly how it worked for him. When we came to eat again after a few weeks, we announced that we had the gourmet block voucher. When we asked again about the billing, we were told that it had already been billed and everything was fine. When we received the bill that we asked for, as the price seemed very high despite the bill, it was absolutely not taken into account. We were offered, since it was not possible to reverse the card payment, that the boss would take care of it and contact us by email. No email ever came. Absolute rip off! If you want this voucher that doesn't bring anything, please contact us, we will no longer visit this store!

Delicious burgers without long waiting times, always in a good mood and friendly service, especially waiter Chris, and an atmosphere that makes you feel good.

Ordered food at 8pm and the order was confirmed. 1 1/2 hours later I received a call saying that the checkout had just been completed and the order had to be canceled.

Price-performance below ground, poor service, never again

We were just eating here and sat down at 6:50 p.m. and ordered quite quickly. The drinks arrived promptly, but the food took until 8:10 p.m. to arrive and during this time we weren't even asked if we wanted anything else Wanted to drink even though we were all drunk. With a wait of over an hour, more than one star is worth it. Despite all the love, the food was good and the service was terrible.

Super tasty, well-filled burgers with delicious sauces, vegan burgers are also great. Price wise ok

After my last review was negative, now my final review. We wanted to go out for dinner with 3 people today at 9:10 p.m. Several waitresses looked at us until 9:30 p.m. But instead of serving us, private calls were made and others were served. The excuse was “we didn’t see you.” I will never set foot in this restaurant again. At the beginning the service was perfect. But it's wearing off! Fries were cold. The burger was lukewarm. Despite speaking to the waitress, there was no discount. I've been eating here often for 3 years now. But it's never been this bad.

I wanted to go out for a delicious meal as usual on July 31, 2024 at 9 p.m. with our friends, but that was enough for me today. We sat at the table for 25 minutes and were not served. The waitresses looked at us several times and also let us find their private conversations in front of us I won't come here to eat anymore, the new employees literally make me sick! Best regards

I really enjoyed the evening there with my friends. I was able to order burgers without buns and my highlight was the homemade sugar-free pear and melon lemonade. I liked that very much.

Service: we had to wait a long time until a service came. But it wasn't even half full. We had to ask specifically for cutlery and napkins. Unfortunately the fries were completely over salted. The complaint about the over-salted fries was ignored and we paid the full price. Food: Fries inedible / burgers were ok / the iced tea was very good Ambience: it wasn't very busy, but the tables weren't clean or cleared. We have been here several times but the last visit was really not good. I don't know if we'll go there again, but the price/performance ratio is no longer right.

Quite tasty, but expensive. Burger very small for the price. No printed cards, but QR codes for cell phones/tablets, inconvenient with children without a mobile device (they should still be available from time to time)

Very good food, very friendly welcome and service, reasonably priced, highly recommended.

We only drank lemonade. It was very tasty, a bit sweet. The ambience is too dark for me personally, but that's a matter of taste. The price wasn't exactly cheap, but the food served through the restaurant looked delicious.

Ordered today Monday at 4:54 p.m. via Uber Eats. Food arrived almost 2 hours later. Of course it wasn't warm anymore and the fries were soggy. Had the Chuck Norris burger with it.

Burgers and loaded fries were very tasty. Unfortunately the lower frieze was completely soaked, the colleagues in Regensburg were able to do better! The ambience at the Westpark parking lot is rather difficult, but the inside is very chic. Service was quick and attentive at the beginning, but after a long wait we went in to pay.

Fabulous service. All of our complaints and problems were addressed and resolved immediately. Remained very friendly and polite. You don't experience that often! Price-performance is awesome. The location is huge and probably holds over a hundred people. We had a hamburger and cheeseburger. 🍔 Would love to come back. 🥰 Disabled-accessible entrance ♿️

Very good burgers that have their price. Prices €€€

friendly staff, the food came quickly and hot and very tasty

Very good price meat ratio. Tasty El Gordo

Delicious burgers and finger food in a nice atmosphere.

The burgers are really tasty. The only criticism is that there are no extra hot sauces or dips for people who like spicy food.

Burgers are rather average, portion is rather small. Ketchup and sauce (despite an additional order) was only served upon request.

Location is really nice, also great at Westpark. Staff was very friendly. Food was good. Had a vegetarian burger. But the price is really exaggerated. Simply charging €7 for a portion of fries and dip... hefty... Especially if there is no side dish with the burger. I paid a total of €24 for a drink, burger, fries and dip

Very expensive burger delicious fries not tasty wanted Sprite got ginger soda for €5.50 too expensive

We used to come here often. Unfortunately, the food is no longer as good as it used to be, but it is really expensive. We won't be picking anything up anymore because the last few times the food was almost cold after a 7-minute drive, despite being picked up on time at the agreed time.

First of all, a huge compliment to the staff. Incredibly nice and accommodating. Our dog was also immediately given a water bowl. The facility is great. You feel very comfortable. The lighting is professionally dimmed and creates a homely, cozy atmosphere. The burgers taste good, and the side dishes (sweet potatoes and onions) were also good. All in all: we'll be back.

We have now eaten at Burgerheart in Ingolstadt at least 10 times over about 3 years. Things used to be so much better than they are now. When you have to wait forever for everything, whether it's drinks, food, or for someone to come over to see if everything is okay... Food cold, part of the food was never served, ordered something else after the waiter apologized, waited another 45 minutes. I'm really fed up. Service zero stars, ambience okay, it's just very loud when it's full and these place mats need to be replaced. Food is good when it comes and is warm. Update: If, after addressing the problems, the waiter only says a terse sorry on his lips and says goodbye to us with a toxically friendly "see you next time," there will be no next time

So I thought it was nice. Standard citizen house as we normally know it. Nothing that knocks you off your feet. But sometimes standard is better than negative surprises. I would come again as the location is great. It's worth a visit.

Well, too much🤔depends on the burger😅, repeats follow.

Update: We have now been refunded the amount. We ordered there and the food was delivered lukewarm. The burgers were average and they forgot the sweet potato fries at over six euros. On the phone, the boss said that there was nothing he could do about it, because he certainly wouldn't go out for a few fries. We didn't get our money back. I have never experienced something like that.

The ambience is really great and I didn't expect it to look so beautiful in this restaurant. You really don't expect it. The food was also very tasty. Only the selection of citizens with meat could have been a little higher. There is a small point deduction because the service staff were obviously well utilized, one or two more employees might be appropriate. But of course it could just be a snapshot because perhaps there was a high level of sickness. The employees were definitely friendly. I also think the idea of ​​having the menu on the cell phone is not bad and well implemented. Can definitely be recommended. It would be good to reserve in advance. It's pretty busy.

Completely satisfied, will definitely be back soon!

Been there again after a long time. I have to say extremely disappointed. We had 3 burgers (Cheesy, Chuck Norris and Surf & Turf) as well as 2x lemonade and 1x water, sweet potato and regular fries, 2x dip. for 70€!!. Burgers are now small, without a side dish and arrive on a tablet carelessly without any decoration. McDonald's sends its regards. Taste ok. No longer an option for me.

One of the best places for burgers in the city

The Burgerheart Restaurant at Westpark has established itself in Ingolstadt over the years. The food tastes very tasty, the service is friendly and the style is also good. It's a bit of a shame that there's no free ketchup with the fries. The surcharge policy (e.g. dip €1.50) is not customer-friendly. The simple online service for reserving a table can also be positively highlighted!

Wait to be seated - unfortunately we waited for a small eternity. Until it got too colorful for me and we just went in. Wasn't a problem either. The concept is good in principle, but it should work. Ordering food - that took a while until someone stopped by. And surprise, we also waited a long time for the drinks. The food came seconds after the drinks. The burger was delicious, as were the dips. The fries weren't bad but not good either. Luckily, paying went quickly. I guess there are a few coordination problems because it wasn't full.

The whole process was very nice and very quick.

Staff really always! super professional!! Friendly, quick and always trying hard! 1A!!

Pretty steep price for a standard sized burger. A burger + fries will fill you up to some extent. However, the fries are essential in order to fill you up to a certain extent. For €30 you can get more elsewhere. Chili cheese dip is not recommended (could also be a cheese dip from Edeka) The fries were good, but also quite expensive. The amount of dip is reasonable for the price. Wouldn't recommend it... You should know

Burgers were really very good and the location and furnishings are also very cool and stylish. The drinks and homemade lemonades also tasted very good, just a little bit. However, ketchup or mayo with the fries costs extra!

The shop was extremely full. The staff still made sure we got a seat. The food was very good and the price was good.

Quick preparation and it was tasty 🧐👍

My visit to Burgerheart Ingolstadt was an absolute taste explosion! The restaurant, located in the WestPark shopping center, offers an impressive selection of burgers that are prepared with creativity and passion. The diversity of the menu guarantees that everyone will find what they are looking for here, regardless of whether they fancy a classic burger or want to try something new. The ambience at Burgerheart is inviting and cozy, which is underlined by the friendly and attentive staff. Five stars are clearly not enough here!

Quality not good. Burnt cheese and meat.

Best burger restaurant in Ingolstadt

The two of us went there for dinner. The ambience is very nice. Both the vegetarian burger and the New York Chili Cheese Burger were delicious. What you should know: you order the burger separately, with a side dish (fries, sweet potato fries, cole slaw or onion rings), which you also pay extra for, and then the dip with it again (mayo or ketchup are relatively cheap and more unusual dips like chili Cheese or sour cream cost more). What we found a bit annoying was that we were told at the beginning that we would have the table until 7 p.m., but we didn't constantly look at the clock. The waitress then asked if we wanted a second drink, we ordered and the drink came after a few minutes, but then the waitress told us that it was 7 p.m. and we had to vacate the table. When we asked why she brought us or offered us the second drink and didn't immediately point out that our reservation was about to expire, we only got a curt answer that she pointed it out to us at the beginning and not her Everyone can keep an eye on the time. Since the drinks were ordered, we were given them in a to-go cup and had to leave the restaurant. Conclusion: food great, service flop!

... It's been a long time since I've had such a beautifully prepared and delicious meal ❣️

The fries were just lukewarm, the burgers weren't the warmest either, but the taste was actually good... The service seems bored, there is no hello when you come in. I think you can expect more in a "restaurant"

Super nice staff, delicious food. Would love to come back. P.s: Greetings to the super nice waitress :)

Unfortunately the sweet potatoes were cold and the vegie burger was bad Also cold. Top Fries hot and beef burgers hot

Super nice person, delicious food. We'd love to come back. There were 6 girls. PS: Greetings to the super nice waitress :)

Really stylish burger joint. Typically American and a good selection of burgers and various side dishes. There are also some vegetarian options and meats other than just beef Priced okay.

The service staff was courteous and friendly. The food, however, for a “burger joint”, was anything but good. The fries were hard, the children's burger was tasteless and the meat was very dry. Unfortunately the last visit.

Very tasty and very friendly staff, I like being there :)

Sind kurzfristig an einem Samstagabend auf Durchreise ohne Reservierung daran stehen geblieben. Der Laden hat gebrummt und anstatt weggeschickt zu werden, hat die Dame am Empfang einen exzellenten Job gemacht und alles versucht um uns am Ende doch noch einen Tisch für drei zu ermöglichen. Vielen Dank nochmals für diese Freundlichkeit und vor allem professionelle Betreuung wir haben uns sehr wohl gefühlt und leider ist sowas nicht selbstverständlich. Auch der Burger hat uns gut geschmeckt sodass wir den Laden guten Gewissens weiterempfehlen!

Alles soweit top, allerdings sitzt man im Eingangsbereich zu stark aufeinander. Es fehlt die Distanz zum nächsten Tisch/Gast

Als wir zu sechst dort waren (mit Reservierung), hatten wir einen schönen Tisch, der Service war beim ersten Gang sehr gut. Beim zweiten Gang (Getränke-Nachbestellung) dauerte es allerdings fast 20 Minuten, bis wir die Getränke hatten. Es war mittlerweile voll besetzt, es war dort sehr warm und laut. Essen war jedoch TOP!!!

Für mich der beste Burger weit und breit und ich habe viele gegessen. Bedienung ist top freundlich ,das Warten genau richtig nicht zu lang nicht zu kurz. Reservierung erforderlich vorallem Abends.

Bin sehr spät hier rein um noch einen Burger vor dem Kinofilm zu essen. Eine Mitarbeiterin hat mich an der Tür quasi schon erwartet und mich zu einem freien Platz geführt und gleich gefragt ob ich noch was essen will, weil die Küche gleich zu macht. Sehr aufmerksam. Der Burger war echt gut, die Soße(n) ein Traum! Als Beilage hab ich einen Salat genommen, der war auch spät Abends noch frisch und knackig, das Dressing auch sehr gut. Einzig der Eistee hat mir nicht besonders geschmeckt, hier werde ich nächstes mal was anderes bestellen, ist halt sebstgemacht und doch recht bitter vom Tee. Ich kenne das von Zuhause wenn man den Tee langsam (im Kühlschrank) abkühlen lässt. Wenn man in den fertigen Tee Eiswürfel gibt kühlt er schneller ab und verliert mehr Bitterstoffe. Aber keine Ahnung ob sich das auch mit großen Mengen realisieren lässt. Unterm Strich sehr gut gegessen, kann man auf jeden Fall empfehlen.

Super lecker, freundliches Personal und eine gute Lokation. Weiterempfehlung!

Obwohl viel los war haben wir schnell einen Tisch bekommen. Freundlicher und schneller Service. Burger sehr lecker.

Immer sehr gerne da und immer sehr zufrieden. Etwas teurer aber man bekommt auch was für sein Geld. Service ist super und immer nett. Ambiente ist auch sehr cool und modern.

Great food, ambience and staff. We recommend their homemade lemonades.

Lieblingsrestaurant in Ingolstadt, wenn man Burger mag - sehr lecker. Ziegwnkäseburger ist mein Favorit. Service ist immer sehr nett, allerdings bin ich kein Fan von digitaler Speisekarte. Ambiente in dem Lakal selbst ist sehr cool, allerdings könnte das Deko leichte Entstaubung vertragen. Außenbereich dem Standort geschuldet nich sehr schön - man ist auf dem Parkplatz.

Super leckere Burger und Pommes. Bestellung kam sehr schnell.

Wir waren schon öfter hier,um den Pulled Pork Salat zu essen,allerdings haben sie die Rezeptur vom Pulled Pork umgestellt und es schmeckt wie ein Gyros vom Griechen. Schade. Jetzt sind wir wieder rein,um mal einen Burger zu probieren,können wir leider nicht empfehlen. Hatte den Triple Cheeseburger und der war so trocken,kalt und der Käse nicht geschmolzen. Es ist so traurig,weil das Ambiente und die Bedienungen/Service sind wirklich top und sehr freundlich! Und die Pommes schmecken auch nach wie vor! Leider werden wir aber durch die Rezeptumstellungen nicht mehr zum essen hin gehen,da es nicht mehr unseren Geschmack entspricht!

Ein echtes Muss für Burger Liebhaber Preis Leistung ist in Ordnung und soweit ist alles sehr stimmig gestaltet und man kann hier eine gemütliche und tolle Zeit mit Freunden und Familie verbringen! 👍 Wir werden uns dies von nun an öfters geben!

Have been here once for a supper on a weekday evening. It seemed, that there were not enough waiters, because (1) I had to wait too long and (2) my waiter seemed to be upset with something. It was very inconvenient, that the restaurant does not provide a menu on the paper. But the food quality was good.

Mega nettes Team, hatten für den falschen Standort bestellt und die Leute hier waren mega hilfsbereit und geschmeckt hat es auch noch 👍

Da wir schon öfter hier zum Essen waren sind wir etwas enttäuscht und überrascht worden, dass es hier keine Speisekarten mehr gibt sondern man auf seine Handy angewiesen ist um hier einen QR-Code zu scannen um dann die Speisekarte runterzuladen und auf dem Smartphone zu betrachten! Für mich ist das ein absolutes No-Go denn ich habe nicht immer mein Smartphone dabei und außerdem gibt es auch ältere Leute die mit sowas gar nicht klar kommen, oder auch keinen QR-Code und PDF Reader installiert haben! Auch auf Nachfrage konnte man uns keine Speisekarte geben und das ist für uns auf jeden Fall ein großer Grund hier viel seltener essen zu gehen, denn in einem Lokal gehört sich eine Speisekarte und nicht jeder moderne Trent muss mitgemacht werden! Außerdem ist in diesem Fall aufgefallen dass beide unsere Burger im Gegensatz zum letzten Mal kleiner geworden sind und man nicht wirklich satt wurde! Also hier muss man in Sachen Speisekarte definitiv eine Änderung herbeiführen, da dies ein Ausschlusskriterium für uns sein würde ob man dieses Lokal weiterhin besucht!

Burger war kalt und einfachst. Bedingungen waren freundlich. Hätte mir mehr von den Produkten erwartet - ich werde nicht noch einmal dort essen

Leckeres Essen bei schönem Ambiente. Nette und schnelle Bedienung. Sehr zu empfehlen✌️👍🏻

Ausgefallene Rezepte, gut gemacht, preislich in Ordnung. Arg viel vegane Chemie (z.B. vegane "Bratensauce" im einzigen Gericht das überhaupt Bratensauce hat) und etwas nervige Speisekarte.

Essen war wie immer sehr gut. Die Salate haben eine schöne Größe und sind bunt gemischt. Die Burger sehen nicht nur gut aus sondern schmecken echt lecker. Das Personal ist immer sehr freundlich und gut drauf, auch im Stress.

Habe einen Ziegenkäse burger bestellt und nur einen Hamburger bekommen.