Burger Patrol in Gelsenkirchen

The burger bun that was declared "gluten-free" was actually the whole wheat bun, which is not gluten-free. There wasn't even an apology. Now the gluten-free option has been taken off the menu... I'm glad I didn't have to go to the doctor because of my celiac disease. Never again!

Was everything better before? Today was the first time in a long time at Star Chief. The place is very empty and that in the run-up to Christmas. Very nice employee. Burger was quite good. The baked potato was not fresh and had apparently been warmed up in the microwave. Wasn't in the oven for a second. And that for 7.90 euros. Complained and it was easily removed from the bill. Thank you very much for that. Ambience could do with an upgrade. Apparently new owner. As I said: earlier was better

Food very tasty. Service great and fast. I'd love to come back

We actually always enjoyed being there. Yesterday for my birthday (with announcement). Unfortunately it has slowed down a lot. The facility is now getting old. The service, I guess, was anything but accommodating. I know it differently too. It was very cold in the room. The skylight didn't work. The burger was good but everything was carelessly slapped onto the plate. The cutlery only came after the food was served. Only the milkshakes with marshmallows were beautifully served by a girl. All in all, I was disappointed and will avoid the diner for now. Kind regards, Kerstin Schmidt

Super tasty and very friendly staff. Would love to come back.

I can't even talk about "service" here if there was none at all. The table we reserved was still completely full and dirty from previous customers. This wasn't even put away. Waiting time over an hour despite the quiet location. Luckily, judging by the rest of the reviews, we got up and left.

Nice and very friendly advice. Food was delicious.

Good diner with great burgers and milkshakes

Super delicious food, very friendly service, and a really cool restaurant. Highly recommended, definitely go back at any time, because it's worth it.

Delicious food, stylish atmosphere, service very friendly and not intrusive. Price-performance ratio okay. 🤑👌👍

We ate there yesterday after the Halloween event on Zoom and were completely satisfied in the diner. The welcome was nice, the service was very, very nice, I have to mention the short conversation was great and I hope the little gift arrived 😉 otherwise the atmosphere was nice and the food was nice delicious. We would love to come back again.

The food and shakes are delicious and the prices are fair (offer days even unbeatable). The only thing we complain about was the service. The young man didn't feel like it and you could tell that, the order came in dribs and drabs, even the drinks. But the food made up for it.

Nice location, good food, attentive staff, back to the 50s 🤘🏻🤘🏻🤘🏻🤘🏻

We were there on a Sunday around 5:30 p.m. In terms of price, we swallowed a bit at first, the cheapest burger costs 9.70, most between 11 and 12 euros. The waiter pointed out to us right before we ordered if we wanted some food that the meal would take about half an hour, the place was a little less than 2/3 full. Our burgers (hot cheese burger in size L for €12.10 and the portion of steak fries for €3.30) arrived after less than 15 minutes. The burger was super tasty, had great toppings, the meat was really good and the burger was actually really hot and spicy. My husband and I were PAPPESAAT afterwards, the fries didn't have to be there. This puts the price of the burger into perspective if you are really full afterwards and it tasted delicious (I think). The service was friendly, only the drink order took a while to arrive (beer). The atmosphere is nice, the music is at a pleasant volume. The women's restroom was clean. We were satisfied with the visit. If we lived nearby, we would eat there more often and try out the different burgers.

Great food and super nice staff

Ordered 2 pizzas, one of which was completely burnt (see pictures).

The food was mostly good, although some of the menu items were unfortunately only lukewarm, which was probably due to the size of the group. The atmosphere is always great.

We really enjoyed it here today. The price-performance ratio is okay and it tasted good. We'd love to come back.

The store is of course very nice to look at in American style. The waiter also does a really good job, really nice guy. However, the burger we ordered was very bad. It was served almost cold and was therefore almost inedible. You have to know.

The service was very courteous and immediately available. The food was delicious and the portions were more than sufficient. Price/performance is completely okay here. The ambience is also very cool. We were allowed to park in the backyard because we had just visited the zoo. There was a voucher for the parking fee that you could redeem at the diner, so in the end you didn't pay anything for parking. A very cool idea.👍

Unfriendly service. 1 hour before closing time I was already found to be pretty unwelcome here. Cold burger patty, probably reheated...not particularly desirable. This was actually my "B" sample, which is why I gave it 3 stars. I was here about 6 months ago and back then I was impressed by the friendly service and the quality of the burger. This time we even took a detour of almost half an hour, but unfortunately it wasn't worth it. It's a shame actually.

Everything was great! Service very (child-)friendly! Food tasty and enough! And the prices are okay too. Would love to come back.

There was little going on in the store, but we still had to wait a long time until a waiter came to take our order. Although the food was served quickly, it wasn't really warm - McDonald's has better fries than the ones we got. Personally, I wouldn't come here again.

Unfortunately old-fashioned and not in very good shape. The food is not recommended. However, the pizzas are quite okay. The milkshakes have nothing to do with what you get in typical US diners.

Food great, staff friendly and helpful.....gladly again

One star for the service because it was really great, one star for the opening, it was really cool. Cleanliness couldn't be faulted, it also gets a star. Two stars deducted because the food was simply lacking. But when I asked if I could get fries without salt for our toddler, our wish was granted. Super. The food (at least what we ordered) wasn't overly edible but unfortunately not something that would make us say "Boar, I definitely have to go there again". But your ribs looked good 👍🏼

Not so great, long waiting times for service to come to the table. The food came with a delay. One was finished then the next dish came.

Super friendly, and probably more importantly, absolutely delicious!!! In addition, really very good price-performance ratio, absolutely recommended!!!

Long wait for the food, which wasn't really convincing either

The spare ribs are very tasty. Very delicate. Something like Kasseler. The service is nice and motivated. Maybe a little understaffed after Corona. But everything is good. You feel in good hands here and well catered for. The seats invite you to stay longer.

Celebrated my father's birthday here, it was a wonderful evening. The service is super competent and friendly and the food is great. Completely convinced and definitely worth a visit.

Starchief Diner is a visually stunning place and definitely a great spot for photos. The retro decor gives off that classic diner vibe you often see in movies or TV shows, which makes for a fun atmosphere. However, when it comes to the food, it’s good but not quite up to the high prices they charge. It’s more of a stylized version of American diner food, not exactly the real deal you'd expect from a traditional diner. While the quality isn't bad, it doesn’t justify the cost. Another thing worth mentioning is that the diner seems understaffed. Although the staff was friendly, there were noticeable delays in service, likely due to being short-handed. Overall, Starchief Diner is a nice experience for the aesthetic, but the food and pricing could see some improvements.

Cool location. Delicious things, at reasonable prices. Friendly, approachable service staff. Really recommended

The best American diner far and wide. A really nice restaurant with plenty of parking. The decoration and furnishings are really nice and fit perfectly for a diner of this type. The service is good. Unfortunately, the staff can sometimes be a bit overwhelmed when it gets busier. But the most important thing is the food and it is simply super tasty. In my opinion the best and tastiest burgers in all of Gelsenkirchen. In addition, the price-performance ratio is also good. It's not cheap, but the portions are really big.

We were there for my sister's birthday after a Zoom visit. The waiter was super nice and accommodating, even defended the boss by saying that many guests had come without reservations, so there was only one waiter on site. Scold the boss: This waiter was solely responsible for the service, he also had to pour the drinks. Unfortunately my Charly's Chicken was cold. I didn't revise it because I felt sorry for the waiter and it actually tasted good because it was served on a cold salad. Everyone else was happy with the food. Many thanks again to the dedicated waiter. Oh, I forgot, the ambience inside is great, outside you actually need to work on it. Since there were 6 of us, we wanted to put two tables together, but we weren't allowed to do that. Instead, we had to sit on the rather uncomfortable, wooden, unkempt seating sets.

Delicious burgers (also gluten free). Milk shakes are really recommended. Facility is also great. It's worth coming back

The food was quite good. A burger that you can eat in peace. The products used are Tk and not really fancy. A cucumber on the bruger is unusual. The meat was quite firm and a bit dry. Unfortunately the service wasn't that great. Empty glasses were overlooked and you had to wait a long time. The cutlery for the burger didn't arrive until 5 minutes later and unfortunately the burger was then cold. We sat outside on the wooden benches, unfortunately without cushions, which were a bit uncomfortable.

I have never eaten such bad or tough spare ribs. You could hardly remove the bones from the rack with your hand, they were so solid and tough. It's no wonder that the silver skin wasn't even removed from the kitchen before it was cooked. The only plus point: the meat tasted quite nice and smoky.

The waiter didn't want to take my technical order, so when I got there I had to wait a long time for the order. That's better.

Food very good Waited a long time for food Understaffed

We were there again after 2.5 years. I'll get to the reasons later. Very empty when we arrived, we could choose our place. When we placed our order, we said that we hadn't been there for a long time, and the reason we gave was that on the last few visits, i.e. plural, my wife was always served hamburgers that could only be described as lukewarm. Well, order placed, drinks arrive in stages, first for my wife then for me. As I said, the store was empty. Then the food came. Burger and Twister lukewarm only the plate was hot. If you as a guest have pointed this out beforehand, I'll let the kitchen know that there were complaints about cold food. Either you didn't listen or you don't care if the guests are happy. The service used to come by every now and then to ask if everything was OK or if you needed something to drink, nothing. Conclusion: I wouldn't recommend it.

American Diner. In style. Great ambience. The food is delicious and rich. You'll get full here. Prices are absolutely reasonable. Always happy.

The store used to be great. There was a completely different atmosphere here, you almost felt like you were on vacation. Unfortunately, the staff is no longer on point and the food is no longer as good as it was before Corona. Unfortunately you really have to wait a long time until you are served. sometimes others get the food before you, even though they arrived long after you. Payment also takes a long time. We went here at least once a month for a milkshake (annual pass in Zoom). The shake used to be lactose-free. Since our children are lactose intolerant, we have often been drinking shakes here. Last year there was only lactose-free milk and the ice cream was out. Now only shakes containing lactose are on the menu, with the note that lactose-free milk is also available. What's the point of this? Only someone who doesn't have a problem with lactose will probably understand the meaning behind it. Parking spaces are available directly in front of the door and are free of charge. There is indoor and outdoor seating and the ambiance is really nice. Maybe you'll introduce lactose-free shakes again at some point, then we'll be happy to come back.

There used to be more tinsel, a well-known face on television once said, but unfortunately it also applies here. The staff has to evaluate their own workplace themselves, as the language of the guests clearly points in a different direction. Admittedly, no restaurateur can be responsible for the decline of German gastronomy due to the panic ordered by Messrs. Spahn and Wieler, but unfortunately, after paying customers were no longer checked in like village mutts at the gate, they failed to bring the infrastructure back up to speed. to convert to guest-actual-on-site operation. The staff was running on the edge, as they now had to serve “live guests” in addition to what felt like thousands upon thousands of delivery orders. Little remained of the splendor of the old days, especially as the service continued to thin out and the kitchen was clearly trying to deliver despite everything. The fact is: I can't blame the kitchen staff, at some point a person is simply at their limit between the dining room and the delivery area, but the quality of the food was still at a good level. But that's exactly where it stopped again. There was no longer any trace of the “old guard” in the service, food was brought and that was all. Reordering drinks required patience and several times of waving and hoping. Despite all of this and the fact that we have enjoyed being with you for a long time, I would have liked to have given you a chance to rethink my image, but I would be committing a criminal offense if I did so, as it is common practice to bring former employees and their relatives with them to be punished by banning people from entering the house.

Mostly overcrowded (especially when it closes diagonally across the street) but pizza & burgers are good!!!!

The ambience and presentation are great. A special experience, especially for American fans. The food was good and tasty. We had burgers, fries, sweet potato fries and brownie. It's all ok. The service was friendly but not on point. It wasn't cleared away until we left. Sometimes it felt like I waited a little longer...but everything was ok. It wasn't that crowded, but it was well attended.

Good morning The store is not recommended. The burgers and fries are cold and the burgers don't taste good either. It's a shame that I have to give stars here to rate it, because even one star isn't worth it. Best regards

Service - catastrophic. After 15 minutes someone came to order. Not a word was understood and it took 20 minutes for our warm milkshakes to arrive. The meal, 3 burgers with fries, was quite cold and tasted rancid like the restaurant smells from the inside. Not recommended and very expensive!! I would prefer to give 0 stars.

Guys, go somewhere else! Even if you have the voucher from Parken. Bad service, all burgers cold. Only one out of three portions of fries was warm. Milkshakes also below average. Really, don't do this to yourself.

Have been here again for years. The store used to be really great. Unfortunately, our visit this time was not at all like it used to be. To name just 2 negative points so that the review won't be too long, I'll go into the burgers in general. Unfortunately, they don't taste the same anymore. The meat patties are of absolute chemical industry quality with many flavor additives. You can see this both visually and from the artificial taste. Furthermore, it is really very unpleasant when the staff loudly shout things to each other in Turkish throughout the outside area and also inside. The fact is we won't come here again. We will switch to other diners in Essen and Dortmund in the future.

Cool concept, great facility. Unfortunately, there are too few staff, the waiter is listless and you can hear internal friction as a customer. The staff seems annoyed and overwhelmed. You wait a long time for your food, even though the shop is quite empty. You are also not asked whether you would like to drink something else and empty glasses are not cleared away. Overall, the service concept is missing. Too bad! The store could do so much more with the right staff.

Great idea, very nice atmosphere. Absolutely overwhelmed staff. Understaffed and unfortunately no entrepreneurial spirit. During a 1.5 hour stay I wasn't even asked if I wanted something more to drink. Unfortunately, a lot needs to happen here in terms of management and staff.

I've been there twice now with a friend and ordered there twice. For me the best American so far. The service is friendly, the food is delicious and it arrives hot when delivered. Always happy to go there. :)

Simply excellent and recommended

After 20 minutes still not served. Then they left.

I wasn't planning on having dinner at that time, but I passed the restaurant and thought, lets go, just because it had that awesome classic vibe. The music they played was perfect for the restaurant. The waiter didn't understood me correct. Both of us weren't native German speaking. Food was good and the shake was perfect. It didn't take them a long time to prepare. I would definately go again.

The website said Thursday was pizza day, so two for the price of one, the cheaper one wasn't charged, but it was. We paid 40 euros for two pizzas and two cokes. The ambience is stylish, you really feel like you're in the 50s/60s in America, but you won't be coming back, I just think it's too cheeky that you lure customers into the store with offers like these that are then not honored.

This used to be our absolute favorite tetaurant. For various reasons we haven't been there for a good two years now and were therefore looking forward to this visit. The atmosphere was nice as usual. The service was very attentive, but several times food and drinks ended up at our table that we had not ordered. It was quite empty when we visited. The waiting time for drinks and food was ok. Unfortunately, the quality of the burgers is subpar. The meat used to be juicy, tasty, well seared. Today it was absolutely inferior and tasteless. Never again! The fries were ok. 2 stars for that. The milkshakes were also ok, but not as good as before. Unfortunately they only had half of the soft drinks in stock that day. That was a final farewell and we now know that we don't have to miss anything anymore. A pity.

This is the last shop... 4 people waited for over 1/2 hour only to get nothing. The service is low level. In others, such staff are thrown out. Not recommended, go to MC instead.

The service is fast and kind. The food was very delicious, we ate a hamburger with twist fries, it had a special flavor, I really liked it. Everything was fresh. Of course, we couldn't miss a good American shake at the end of dinner. I have never drunk anything so delicious in my life. I recommend it to everyone for a weekday/weekend lunch/dinner, or if you're a tourist 😁 Oh, and the layout of the restaurant is very cool, which adds an extra touch of enjoyment. 🤩

Waiting time for warm food 60 minutes with minimal utilization of the location. I had to be asked to pay for drinks 4 times. Approx. 25 minutes It was really good there.

We were hungry for a delicious burger after work. While you were waiting, you could have taken a city tour. The burger was simply wrong, whereas coal has color. Every chip shop tastes better. Apparently 35% off, because of the bad food, the replacement burgers from the kitchen were briefly presented to us. We wanted to take these with us, but after a short conversation between the two cellars, they never arrived. After all, the football is second-class, the burgers are amateur. If I spend the night in the toilet, I can save myself the headache tomorrow. Never again

Absolute disaster! Not recommendable. Burger prepared carelessly and not tasty. Orders and invoice incorrect. Absolute rip off!

There wasn't much going on in the restaurant or outside area. Still, the meal took over an hour. Tables were not cleared and the ambience was otherwise below average. Pizza was like that, you got full.

nice and cozy, a right american diner, friendly personnel, tasty food, sometimes parking is full

So from the outside it looks great. A little run down on the inside. The service was good. Unfortunately the food was just average. There is a nice corner for children which is great. There is also a large terrace outside, but this was not offered to us as seating. There are also toys outside for the children, unfortunately almost every second part is broken and is not suitable for children to play with.

It was Sunday. Not much going on in the afternoon. We had to wait and wait. Then guests after us immediately came to order. Ordered two burgers and drinks. A burger was delivered incorrectly. My wife then had to wait 5 minutes until the right one was brought. It was definitely the same burger, just slightly changed. We had to ask for cutlery. There was far too little sauce on the burger. I've eaten much better burgers. No question as to whether the food tastes good. The burger is better at home. We won't eat there again. The restaurant is not recommended.

I thought it was okay for a citizen. The atmosphere in the store is really nice. It's not that nice outside. The food was good but only good, unfortunately the American Hammer was missing. The main problem was that the service was simply overloaded. Mostly young men who seemed very unfriendly. If the 0.3l bottle was empty you couldn't order more because no one came. There was no consultation. The card was put down and then the Kelner was gone again. After asking if they had something larger to drink, like 0.3l bottles, he said no. At the table next door someone had a huge glass to drink. I'm very sorry, I would have liked to rate it better

Unfortunately the burger buns were dry. If they would switch to better buns and fry them briefly...

Oh my God culture shock in the StarChief Diner Gelsenkirchen with the ambience and service you have the feeling that the diner is becoming the next kebab shop it has nothing to do with American style anymore really sad the place was really good at one time if I could I wouldn't Awarded star

Were just there today for a shake. As always, very tasty.

That was bad food, we ate the unfriendly staff the first and last time

Before I begin, I would like to introduce the following: There wasn't much going on at the time of my visit, so there was a lot of time available for the few visitors. I can't say what it's like when the store is really full. We were here again for the first time in about 10 years and each ordered a burger, fries and dip. Of course, a drink shouldn't be missing. The service was immediate, friendly and accommodating. We didn't have to wait 15 minutes before the food was already there and the chef even came by. The portions are very big so we couldn't finish them. The prices for the food are therefore completely reasonable. We didn't manage to have another shake, but will try one next time. I would never order food like this through a delivery service. The look, charm and character of the diner are worth the visit. We were very full and very satisfied.

5 stars, the food is super delicious. The employees are all very, very nice and the boss is a great man. Everyone is really warm, you immediately feel welcome. And for everyone from Hungary an absolute highlight Làngos TOP, Soproni Sör like from home - everything your heart desires. Fair prices, large portions. We were very satisfied and would like to come back more often. Even though we were there on Wednesday and the Langos stand was closed today, the boss still prepared Lángos for us with love. Many many thanks. We were very pleased.

Very authentically designed diner. Milkshakes as they should be, SWEET, creamy, icy, crumbly, delicious 😋

Service was very friendly, the food was delicious 😋 you'll definitely get full. I really liked the atmosphere. 👍🏻

We were there for the first time today and were pleasantly surprised. Very nice American style diner. The food was really tasty and the music, oldies of course, was great. The service was quick and friendly. The prices may be a bit high but we will definitely come back again.

Went there with my wife for their 1st anniversary and absolutely loved it.

Original American diner. Great burgers, ribs, corn on the cob, shakes! Top! Would do it again

The food is rather mediocre. Pushing tables together is allowed by one waitress, the next forbids it. The dishes arrive very slowly. Oh well

Delicious burgers, great service, what more could you want 🙂 Gladly again 🍔🍕🍺

Absolute rubbish, you wait over 80 minutes for your food and then it's lukewarm. The place wasn't full and the order was just 2 burgers with a side dish.Never again...

Average burgers that you have to wait an extremely long time for.

Horrible, just ordered food and there was hair in the food. A few years ago everything was great but I have no idea what they're doing in the kitchen now. Just disgusting

Delicious food, friendly, fast service and really cozy. Dinner is affordable for us. The food is plenty and good and the atmosphere is cozy.

It was very good because the food was delicious, the burgers and ribs were delicious, the portion was very good

Were there today on the holiday. Even though the restaurant wasn't full and we were there in the afternoon (most of the guests just had a drink), we had to wait 60 minutes for our food. Burgers and oven bread were okay, fries were totally limp - nothing of the quality was so good that it was worth a second visit!

Delicious burgers and even better shakes

We were there again yesterday. It was just super tasty again. The food was hot and very tasty. The service was great. Everyone was very friendly, especially Sebastian Reimers (it said on his name tag) who was very accommodating. We'll definitely be back.

The store has deteriorated incredibly. The first time years ago the service and food was much better. Burgers now look like they come from large fast food chains.

If there was a 6th star rating, they would have gotten that too. A restaurant like you would find on the old routes of the USA. Prices are ok.

Super tasty burgers in different sizes (L or XL). Different fries and different dips to choose from. Very good quality burgers. The waiting time when paying was very unfortunate but otherwise recommended.

I have absolutely positive memories of the store from the past. Yesterday I was there again after a long break and it was anything but an early store that seemed rocky. Dirt, broken interior everywhere you look. The divider between the places is fixed with cable ties, the pictures on it are partly torn and anything but pretty, the play area is so dirty as if the things had been bought from the last junk shop and never cleaned. Food is not at the level it could be. Burger patty looks like it was bought ready-made, pulled pork comes lukewarm, Rösti sticks are simple Röstis (not a stick but slices) in a size that doesn't fit into the dip bowls intended for the sticks. Probably won't go there again.

Food was great. That's why the 2 stars. The service was simply catastrophic. Completely overwhelmed. Long waits until you got something to drink or were even asked what you wanted to order. Unfortunately I had to wait an additional hour for my food. I'll probably go somewhere else for delicious burgers. When I looked at the other visitors' tables, I wasn't the only one who felt this way. It's a shame, it used to be a great shop. But for me, quality starts with the service.

That doesn't work at all!!! We have eaten at StarChief several times and have always been quite satisfied. Now, because we had our grandson visiting who wanted to eat nuggets, we used the delivery service via Wolt for the first time. What happened to us borders on negligent bodily harm and we have at least reported it to the police and secured evidence. It remains to be seen whether we will press charges. Our grandson (3 years old) wanted tomato ketchup with the nuggets and this was also ordered and confirmed by the restaurant. Everything verifiable. However, what was delivered was a HOT CHILI SAUCE that would probably have blown even an adult away. My wife had just discovered it, but the first piece of meat, dipped in dip, was already in the little man's boy. What followed, of course, was a real crying fit because of the pain and it was only after about half a liter of milk that the little one calmed down somewhat. He couldn't finish eating because he was so scared and those were probably his last nuggets and his last portion of ketchup for the time being. This is absolutely unacceptable and should not happen in individual cases. What still annoys me afterwards is that there was no reaction or even an apology from StarChief, even though the Wolt employees apologized several times. But THEY didn't do anything wrong. We still reserve the right to file a complaint against StarChief so that something like this never happens again.

We were here at the end of December 2023 and were thrilled. My husband remembers the diner from before and it was my first time here. It was excellent, which is why we suggested to friends that we eat here together because of the good quality of the food... Well, what can I say: frozen patties, completely soggy chili cheese fries, and a floor absolutely filthy with leftover food It wasn't cleaned and the service was anything but outstanding... Conclusion after today: Big disappointment and that we won't be coming back because the trip and the money aren't worth it... It's a shame, such a beautiful and great shop ruined by bad food and bad service... 💔

Everything is good except the service on April 14th is horrible We waited 30 minutes for someone to serve us, then when an unfriendly waitress served us we waited another 65 minutes for our food

There were five of us there today. When we arrived, the reserved table had to be cleaned first. The cream on the shake was poor quality spray cream and you couldn't taste any of the Bueno. 60 minutes after ordering, cold food arrived where the dips were forgotten and there weren't enough cutlery let alone napkins on the table. The dips came after another 10 minutes. In the meantime, empty glasses were not cleared away even though the lady walked past the table several times. We waited 30 minutes for the further shakes. Finally, we received an incorrect invoice.

Very friendly staff. Enjoy your meal. However, the boss should consider whether to put the potato wedges back on the menu. Price performance top.

Delicious food and great service!!!