L´Osteria Gelsenkirchen in Gelsenkirchen

Inhumane service! The two of us decided to go out for dinner one evening. The restaurant was generally quiet. We waited at the counter to be assigned a seat, but no one seemed interested in us. Three employees behind the counter simply stared at us. We took the initiative and approached the counter, only to receive a rude response: "We're supposed to wait at the front." Afterward, someone finally felt attracted to us and assigned us a small table in the passage. When we asked to use one of the many free four-person tables, the argument was that it might be a placeholder for larger groups. Understandable – but not when only six tables were occupied at 9 p.m. There was obviously no rush. Well, we sat down at the small table and waited over 10 minutes! Until a lady even agreed to bring us a menu. By this time, I was already so irritated by this lack of service that I told the waitress that we'd probably find another restaurant. She promptly took our menus away and said, "Well, if you open your mouth too wide, you'll have to wait extra long for service." She then turned around and disappeared. I didn't let this rudeness go unchallenged and tried to engage in dialogue. But even this approach only resulted in further arrogant behavior. I asked for the manager, who subsequently took care of the matter, but only until I announced that we wouldn't be leaving any money here today. From then on, his friendliness was gone. Conclusion: We ended up in another restaurant on this large premises, which was packed to the brim. Here, we were looked after attentively and professionally. So why this place was empty at that time seems to be self-explanatory. I won't be going there again, at least not in Gelsenkirchen.

My visit to L'Osteria in Gelsenkirchen today confirmed the extremely friendly and courteous service. The ambiance is appropriate for the local setting, yet still as appealing as ever. The pizza met the usual quality standards.

We ate there for the first time yesterday and were very satisfied with everything. The pizza was so big that we had to have the rest packed up. The service was very friendly and attentive; the next time we attend an event at the Veltins Arena, we'll definitely be back.

Food was very tasty and the waiter very friendly

Fantastic good food friendly and efficient service and an experience to try and you can park in front of the door ☺️👌

Delicious pastas, great big pizzas.. Friendly and hospitable staff

As I've done many times before, I ordered a takeaway pizza from the restaurant. The staff was very friendly, as always, and I didn't have to wait long. The problem this time was that two of the four pizzas were much too dark, making them almost inedible. It's a shame, because I've always been satisfied. In the future, I'll probably have to check the boxes if I order pizza from here again.

Very nice atmosphere. The food is actually always very good. Prices are perfectly reasonable and the staff is always nice. Clear recommendation!

Very nice L'Osteria. Good parking, delicious food. L'Osteria stop😉

This L'osteria is highly recommended. The service was very good and friendly. And the pizza and tiramisu were very tasty.

Absolutely no recommendation for this branch! We really enjoy eating at L'Osteria, but here the manager herself lied to us and forced us to stay! Last week we had an offer in the mailbox for two pizzas for the price of one. There was no time period on the flyer. After ordering, we were told that the promotion had already expired. We then wanted to leave, but the manager prevented us from doing so because drinks and an appetizer (bruschetta) had apparently already been prepared. We were then persuaded to stay... The starter didn't come because they had canceled it for us. The drink that came was the wrong one and the bottle of water for my wife was still closed. It's an impudence to lie to us so directly and force us to stay! This manager knows how to leave a lasting impression on the customer!

I particularly liked the pizza. The dough was perfectly thin and crispy, the ingredients were fresh and rich

Very well trained staff. Our waiter Nick was very, very friendly and had everything in view. The food came very quickly and met our expectations.

The food (especially pizzas) is okay, but not great either. The service is overwhelmed. We were forgotten. The food for 5 people was then served with a 10 minute difference. This was also the case with other tables. The last drink never arrived. Things are getting better.

I was there for the Italian brunch. Very nice atmosphere, selection was very good and extensive. Friendly staff. Filter coffee alone is included. Everything else has to be paid extra. Milk alternatives or gluten-free bread cannot be provided.

All very good. Pizza super tasty. Waiter very nice, not fake. Music was too loud and very "restless"

Very tasty, especially the pizzas. Service is super nice and attentive. We feel very comfortable there and enjoy eating there.

Our conditions were very accommodating, friendly and quick. We'd love to come back.

Food was very nice and service was good

Always a pleasure, always busy, huge pizza, 🍕 and special requests are never a problem 🫶 Super tasty, appropriately good service with a very quick “delivery” to the table 😉 The only downside is that despite constant demand, no hot 🌶️ peppers are offered. Otherwise thoroughly recommended 🤩

belin, she’s sooo kind n soo humble persone. this personally for her becouse i like her the way she work.

Be careful with the starters! Huge portions!! But everything was super delicious!!!!

Great service Top Great service from Sarah

“Can I recommend this place?” - Definitely! We, my darling, 2 friends and I, had reserved a table for 7:15 p.m. today and were just super happy! I haven't had such delicious pizza in a long time. The idea that you can make a pizza with 2 different toppings - brilliant! So I didn't have to choose between BBQ Chicken and the Cesar Salad Pizza... I just had both... on one pizza! Both were still delicious! In addition, there is friendly and cool service... All in all... top! Gladly again The four of us paid €99... so about €25 per person... totally fine!

Very tasty food. The waitresses were very nice and always available to help with any requests! We didn't have to wait long for the food! We'll be back :-)

Every game day you forget to reserve for yesterday. But we were allowed to stay thanks to the very friendly service. Always happy to be there.

Justin is by far the best waiter in my opinion! Good luck

Good restaurant with delicious huge pizzas, good pasta dishes and a good selection of drinks. Prices are fair. There are enough parking spaces. The staff are friendly and attentive, although there may be longer waiting times during peak times. Overall, I am satisfied and can recommend it.

The two of us were there this evening! Table reservation 5:45 p.m. table 54. The starter was ok, the pizzas were ok, the best thing about the evening was the service! This is how you imagine the hospitality! Thank you very much my dear!!!!

We had a wonderful evening at L’Osteria! The food was delicious and the atmosphere was very inviting. We would particularly like to highlight the excellent service from Sarah B. She was extremely attentive, friendly and made the evening even better for us with her warm manner. We'll definitely be back!

Sarah is such a sweet and accommodating waitress!! definitely recommended

Yes, the food was delicious and the service was great.

Tasty, inexpensive, service a bit "forgetful", but responded well after being told

On Sunday lunchtime the restaurant was not as full as it was in the evening. The food therefore came quite quickly. The service was very friendly. A salad that was initially forgotten was quickly delivered. We were very satisfied with the quality of the food (2x half a pizza, 1x soup and risotto).

We feel very comfortable here. :)

Fast service, Mosti is definitely a great waiter Very tasty dishes on the daily menu

A great restaurant with a cozy atmosphere and excellent service! Musti as a waiter was super friendly and attentive. The food was fresh and delicious – highly recommended!

Musti is a reliable worker who pays great attention to customer satisfaction.

Nice atmosphere, cool, friendly and courteous service! The food was good and plentiful. Different action days! Thumbs up, this is how visiting a restaurant is fun!

Food very good. Service friendly. Music a little too loud.

We love coming here regularly because we always like the food and the atmosphere.

I celebrated my birthday here and am very satisfied! Love Belin does a very good job <3

Great pizza as always, great service from Belin and her colleagues. Got the food quickly and everything was great. Full to no end and we would love to come back.

I ordered pasta and I have to say that this variation was really delicious. The waitress Belin also does a great job and was always approachable and friendly.

A really nice evening despite the late hour. Our waitress Helin was super attentive and very accommodating. Always my pleasure

The four of us spent a lovely evening today. The food was very tasty and came very quickly. The waitress Kim looked after us well and often checked to see if we needed anything else. So we had a lovely evening and will be back more often!

We had reserved a table for lunchtime. The waiter was really friendly and the appetizer came in a timely manner. Unfortunately we had to wait a long time for a pizza and a pasta. It was noticeable that at least three delivery drivers picked up food and other guests were also waiting. The food reached us luke warm. The taste was ok, but not outstanding either. While we were still there, an email came saying “thank you for your visit”. When we asked a waitress about the circumstances, she just said "yes, I can understand that".

Delicious food and always friendly staff. I like going there. The sink in the ladies room could use an overhaul.

We're usually always at L'Osteria in Oberhausen, today we went to L'Osteria in Gelsenkirchen! The tomato soup and pizza were again very tasty and Sarah, our waitress, was very friendly and served us happily, will definitely be back soon!

5 ***** goes to Sarah for the mega service!

Food and service always top. The pizzas are particularly recommended👌🏼

Very tasty and the service is also great.

Very nice service, delicious food.

Nice atmosphere and good food, this evening Dear Kim served us, she was very friendly and accommodating. We felt very comfortable with her 🥰

Nice atmosphere, good food and the waitress Kim was very nice to us.

We were served by a very very nice young lady named Sara. We were informed about the menu and were always offered something good. It was really delicious and with such service you'll be happy to come back again!

Super nice waitress, great service and pleasant atmosphere

It's always fun to eat here. I go regularly with friends or my girlfriend.

Service from Kim was very great!!

Only recommended. Lovely nice service.

Excellent service thanks to Kim! I was recently at L’Osteria in Gelsenkirchen and was served by the waitress Kim – and what can I say? Simply great! From the beginning she was super friendly and attentive. Not only did she serve quickly, but she also took her time to make sure we didn't miss anything. I was particularly impressed by her professionalism and her sensitivity to her guests. She made recommendations, was always approachable and, despite the busy restaurant, never lost track of things. A service that you could wish for! Thank you, Kim, for the great evening! I'll definitely come back.

Delicious food and great service from Kim! Gladly again :)

We reserved a table for 3 plus a dog and were even able to choose from several seats. Service super friendly and quick. Even though the hut was full, the food came quite quickly and the follow-up supply of drinks was also good. We would love to come back...

Belin was a very friendly and accommodating waitress. She served us very well and was often at the table to ask what we wanted :)

The best L'Osteria in NRW!!! You get the best service here👍⭐️⭐️⭐️⭐️⭐️Motivated, trained service, the best thing about the shop is of course the boss of the house Alex!!! Awesome guy✅

Delicious food with really good quality and great service. I especially have to praise the waitress who served us. Belin was super friendly, helpful and gave us good advice on our order. We would come back again just because of her. I really have nothing to complain about and can only recommend the restaurant and especially the courteous service to everyone.

The two of us had dinner this evening, with a starter and a main course. The starter (bruschetta) came very quickly and was very tasty, and the main course arrived barely finished. Spaghetti Cabonara and Mezzalune Spinaci. Very creamy and very tasty! Only recommended. The friendly and personable Musti served us. Thank you for a lovely evening with delicious food!

Very tasty food and also nice staff. Musti was able to implement our complicated order very well, thank you very much for that. What bothered me a bit about the ambience was the volume and the even louder music.

Delicious food and great service from Musti.

The sweet waitress Ivy stole my heart, otherwise everything was great, always happy to come here.

Super delicious pizza, Ivy is the best employee.

Great location, great food and Ivy is the best waitress in the EU West

Belin was our server and we were very satisfied! The food was, as always, super delicious. We'd love to come back!! :)

Belin was our waitress and was super friendly and competent! We were very satisfied and would love to come back!! 😊🫶🏼

Our waiter was Belin and she is really very accommodating and great service! We were very satisfied and would love to come back! :)

We come often and are always very satisfied! Everyone was super nice and accommodating. You are always warmly welcomed.

Super nice atmosphere. Very nice service and the food was delicious.

As always, the pizza was very convincing, definitely the best pizza we have eaten in a long time! The waitress named Maria A also always tried to offer us a nice evening and was always enthusiastic about her work!

It's always nice to come here, all the staff are always friendly and you always feel welcome. The ambience is nice and cozy. The food tastes excellent. We would love to come back!

Always very tasty and typically Italian. Maria A. was always very nice and service-oriented. Been coming here for years. Always my pleasure.

The pizza is just amazing like every time, it's always worth coming here! The waitress (Maria A) who served us that evening always tried to offer us a good evening and was clearly trying to give the customers a good picture of the restaurant.

Spent a very nice evening there with friends. The food, the location and the staff were great.

Music too loud, orders misunderstood and often forgotten, pizza super tasty

Very nice service! Kim was a very friendly waitress and the food was delicious!

Always great service and fantastically delicious food.

Very tasty food and very friendly, fast service.

Our waiter Musti was very presentable and polite

Super tasty, cozy and very warm welcome. Without a reservation you still got a table within 10 minutes. Waitress Kim was extremely friendly and accommodating. We'd love to come back ☺️

Kim served us this evening, the food was delicious! The shop is full, there are no tables left, but the food is ready quickly and delivered quickly! Service super nice and friendly. We'll be back

Excellent! Friendly and helpful staff, really good pizzas and first grire, I will come back.

Kim, great waitress. Best service I have ever experienced. 5 stars 🤩

Good portions and you get great care from Kim!

It was a lovely evening and above all the service was top, greetings to Kim!

A great evening, with a very attentive and super nice waitress Kim. Thanks for that 😀

I'm happy to give five stars because I was completely satisfied with the service (MARIA-A) and of course with the quality and freshness. So to the entire team, the buffet is impressive. I'm from Dortmund because my daughter and a friend come from Gelsenkirchen. And we realized that it wasn't the last time we were there.

Very nice restaurant. Huge, delicious pizza! Fast service and friendly, fast staff. We'll definitely be back!!

The three of us ate there yesterday. The food was OK, but not really special. We sat right next to the door, it was pretty cold there. However, the service is miserable and again and again. The starter was brought straight to the table. 2 minutes later the main course arrived, even though the starter was expressly ordered with the words “in advance”. After dinner we wanted to order dessert. No sooner said than done. We had to wait about 20-30 minutes until someone came. After we wanted to pay the bill, this was acknowledged. However, we were then forgotten again, so we had to point it out again. The whole thing took another 30 minutes. It's a shame, but next time we will visit a different pizzeria.

Another very good experience at a L' Osteria. Very charming staff. It has truly become a home for vegetarians. Thank you dear team & Cucina!

There were three of us on January 18th. We were there around lunchtime and would have liked to have eaten something. Here is the sequence: 1) We waited at the front desk for 5 minutes and no one showed up. 2) Went to the back because it was extremely cold at the front 3) the "friendly" service pointed out that we had to wait at the front and that we should sit down there too... 4) then waited another 5 minutes in the cold and left. A bottomless impudence!

The food was super tasty and served quickly. Were served by the Ivy and were more than satisfied.