Burger King Erlangen in Erlangen

The newly renovated Burger King offering is therefore great. Unfortunately the order took 20 minutes. The order machines reacted super slowly. And when I finally got the food it was already slightly cold. Overall a mixed experience.

When we (3 people) the place was empty. We ordered via machine, i.e. h. the order was printed. Nevertheless, we got 1 burger too many, 1x fries too few, and instead of the reusable cups we paid for, there were disposable cups. The waitress barely understood German and had to call another person to correct the order, but after two attempts it worked. Deposit returns were also cumbersome and complicated. The tables were not cleaned even though there was no rush. My enthusiasm was limited.

After a year of paying a traffic ticket, I had to pay money again for supposedly late fees. Never in my life have you been ripped off twice by a fast food chain while parking!

Service very nice and friendly. Ordering went very quickly. It's all ok.

Zwar nettes Personal könnt aber schneller gehen und weniger durcheinander daher längere Wartezeiten ansonsten Typischer BK

Update... unfortunately crazy bad again. We went inside to order but wanted to take away. Ordering at the terminal works smoothly. Then wait 30 minutes for 3 menus. After that time it was still not our turn. When I asked what was going on I was told the grill was broken and the burgers couldn't be made!!! In the meantime, those in front of us gave their drinks back because there was no carbonation in the drinks. While we tried to cancel the order, the grill was being repaired and our menus were packed up after almost 60 minutes. Despite assurances from the staff that drinks were good again, they were unfortunately stale. It's a shame if you only notice this at home. This store is and remains a disaster. Apparently a new boss again. The following review is now incorrect We've been back a few times now and things have really gotten a lot better. Just like the branch manager promised us. Our old rating, which has now become obsolete. Be careful when driving in... you always forget to pack something... sometimes 4 ketchups, sometimes burgers... Even in the restaurant to take away...be careful.... This time a whole children's menu was forgotten :(

Despite a number of rumors and rumors surrounding the chain, I think this Burger King branch is by far the best fast food restaurant in Erlangen. The fact that almost everything is available in vegetarian versions makes Burger King stand out here. The staff has always been very nice, and the opening times are a blessing!

At lunchtime there was a waiting time of around 20 minutes

For the third time, menu items were forgotten and the last order even included the wrong burger! One of the absolutely most incompetent Burger King branches I know. Either train the team properly or, if not possible, replace them with staff who are up to the task of system catering.

Very well maintained Burger King with friendly service.

Food was better, service was still ok. Ambiance is purely a matter of taste

Sorry but you rarely get something like this at Burger King. We ordered two plant based long chicken, a plant cheeseburger and two large fries. One long chicken was so hard and dry (surely it had been in the warm container for a long time) that you couldn't chew it. The cheeseburger was burnt and also rock hard around the edges.... Two large fries... Yes, what can I say, if those are large fries for you, I don't know. Small bags like you normally get with the kids menu... But the main thing is to pay €8 for them... I mean, everyone knows that you don't get the highest quality food at BK or MC, but that was subpar...

Newly renovated place. Ample parking and lots of food variety. Well mannered staff and very friendly individuals.

I come here occasionally only to find that they don't have a lot of things from the app. For example, tortilla wraps have been around for a long time, but unfortunately not here. The colleagues behind the counter are very leisurely, the food is advertised as fast food, but takes longer than some pizza orders. The toilets are dirty and disgusting. The ambience at the front of the restaurant is quite okay. I can't judge the area behind the counter, but if you go by what you keep hearing about BK, it probably won't look so rosy there either.

Ended up here by chance after an event. Ordering at the terminal is quick and the food is freshly prepared. Special requests at the counter are also no problem. The food was warm and the fries were fresh. It's nice that you can refill your drinks. The toilets are clean and there is also enough parking space. The noise when an order is ready was a little annoying.

So...you'd better find another way to eat, because you'll only end up in trouble here! After ordering, I waited 32 minutes for a normal menu. While I was waiting for my order, I could see the classic "German labor shortage". The store manager has no idea how to handle a restaurant, colleagues, or just the fries! The citizens of Berg stand on the shelves, but no one makes fries. There is a man at the issue who may not be able to read. Everyone just walks back and forth and there are 20-25 orders in the queue...It's better to walk a little further, there's an Aldi...you'll get full quicker there...and a lot cheaper!

The waitresses are particularly friendly and the clientele has always been pleasant. The food is just Burger King, pleasantly average!

It was the best restaurant I have ever visited. The burgers were terrific, simply perfect. The cola tasted better than from the supermarket and other burger chains simply can't keep up. The Burgerheart next door can park.

No personal ordering possible in the “restaurant” 🤨 I really think it's slowly starting - never again!!!

Newly renovated Burger King, looks very good. Short waiting times. The food was as expected, but the drinks from the self-tapping machine were unfortunately very watery.

The ice machine is out of order pretty much every day. If we want to get our ice cream after dinner Monday - Friday... It doesn't work in 99% of cases! It's a shame ☹️

Never had this bad chili cheese burger from other burger king

Unfortunately, everything that was called “chicken” was more like a piece of cardboard. No more need for Burger King. Service was good, shop was dirty, floor and all tables. Shoes stuck when we left and a fresh sweater had to go straight into the wash because the sleeves were oily and dirty from the tables.

Significantly improved since the renovation. The children's area in particular is really great now.

Unfortunately no *fast* food. On Monday there was only one person serving at 1130, n.a. what the second condition did. That's why we waited over 15 minutes for the food, even though there was only one in front of me. Unfortunately, this is not an isolated case either.

Employees don't understand German, I have 2 different menus, I ordered using 2 different coupon codes, but I got 2 of the same menus and they don't ask which drink to go with it. The fries were raw and cold

Customer service at the highest level👍🏼👍🏼👍🏼

It's newly renovated, don't like the ordering ordinary.The drive threw is always slow. So honestly, if it's late at night and no other place is open, then ok

If you want to eat here in the evening, you should take your time... it's not uncommon that you have to wait 15-20 minutes for your food

After renovation, really great!

Was there yesterday, Thursday, September 5th, 2024 around 9 p.m. Placed an order and at the end discovered that 2 products were missing. I paid for it. Bad service, ripping off customers.

I just wanted a cheeseburger and they actually added bacon to it.

Doesn't take vouchers You're now waiting at least 20 minutes. No matter if there is a lot or little going on 🤯

Eating took a few minutes, probably because the apparently new employees were a bit overwhelmed by the rush of guests at a late hour, but the supposed shift manager later apologized. I like to wait a little longer at fast food restaurants if the food is as fresh as it was here

Everything is good but the ringing when an order is ready should be quieter.

Food and drink are great if you ignore the math book straws. Burgers were tasty and the portions were big enough. The BACON was really cheeky 🥓!!! Paid extra for extra crispy bacon and got a mushy strip of meat, which was a huge cheek! Whoever made this bacon should be locked up for someone like that if the Volter penalty were to be reintroduced, if I were this employee's mother I would build a time machine just to power him in the past, absolute disappointment! Otherwise nothing else to complain about. Nice shop. LG 🐻

Open until 2 a.m. Put good cheese sauce on it

Been back to bk for a long time and was extremely disappointed. It wasn't really busy but we had to wait over 20 minutes with 2 small children in the car. Underground

The food was very good compared to other burger king locations

Extremely long waiting times at the drive-in

You won't get an electric shock from the slide, nor will your hair get caught on the screws. Very disappointing experience. But still 5 stars because Bugerking is better than McDonald's

On Sundays at 3 p.m. - I waited 40 minutes for my food while my companion got the food after 5 minutes. The apology was a “sorry” and that was it.

Never had such dry burgers at BK. 1 Big King

Cold food, warm drinks from the self-service tap, unsalted fries. Instead of a real burger with real meat, get a newfangled organic meat substitute. So either fast food or bite straight into the field. If you expect a healthy diet, you should go to the nearest green space. Self-pay checkout, paper receipt blank. No receipt/number received. The operation pointed this out, but the machine is not restocked.

We've been standing in the drive in for 11 minutes... 6 cars in front of us... why????

Ice cube machine was offline. But it was fixed immediately. Top!

The price just changes right before you want to insert your card to pay?! It says “surcharge for various reasons”.

Really bad. Unfriendly menager packs cold burgers to take away. They simply canceled coupons with points and didn't fix the error. Excuse "Menager doesn't know how..." Success, overpriced bill and not even an apology. Unbelievable.. Too bad

I have absolutely nothing negative to say about this branch. Air conditioning works. Super modern furnishings. Self-service kiosk. Order was served within minutes. I'd love to come back. Best and most beautiful BK

At night it was the only real opportunity to get something to eat in Erlangen and when I was there at midnight everything was prepared fresh and warm, as well as very fast and friendly staff :) absolutely recommended

That was our last visit to this Burger King. After a long wait at the drive in order terminal, we drove to the second counter where you pay. Since no one responded at the first order counter. Two ladies stood around there and calmly told each other the latest gossip. When we finally had our food, the fries were bland, cold and lame, the burger was hard and cold and the onien rings weren't fresh either. What else can I say.....

As always, food ok. Service good.

We were there twice and they said we didn't have the burger or you could only order small burgers. And then you wait a really long time until you get the food.

The best restaurant, Kalshi Rawaq, with excellent service

Ordered menu at drive-thru. Menu was incomplete. You have one job bro 😅

I had an extremely unpleasant experience at Burger King. I found an insect in my fries, which is absolutely unacceptable. When I reported this to the staff, they showed no insight or apology. This lack of hygiene and customer service is disappointing and unprofessional. I definitely won't eat here again and don't recommend this place to anyone.

Food was really bad, fries felt disgustingly hard without salt, burger meat was cold and tasted disgusting. Since when has there been no Cola Vanilla?

One of the few branches where you don't have the feeling of taking your shoes off while walking on a Saturday evening. Relatively clean (the tables could be wiped more often but otherwise ok), nice people and the food tastes fresh too.

Fries cold and unsalted, burgers just terrible. The fries had already been on the tray for between 5-10 minutes before the burger was added. When we asked, we were given pepper instead of salt. Employees uncoordinated, hectic, even though there were only 4 orders (around 1 a.m.) and unfriendly. All in all, not exactly a model branch and underground even by BK standards

Typical Burger King restaurant, clean and fast.

We were there yesterday and ordered something to eat at the drive-thru. 2 burgers without jalapenos, 2x6 nuggets and a pair of churros without sauce. We got the order and left. A short time later I looked in the bag and saw that there was a wrong order inside, where the burgers were already rock hard and the churros were with strawberry sauce, which we hadn't ordered. So we turned around and went to the drive-in again and then the CRAZY came: WE TOLD THE EMPLOYEE THAT WE DIDN'T ORDER THE CHURROS LIKE THAT. HE WAS already quite annoyed and bored and took it back. We then told him that you can't eat the burgers like that because they are cold and rock hard. He then threw the burgers on the floor and said something about what that was. My husband said he should slow down and change his tone otherwise he wants to talk to the manager said done he also called the manager and said yes I'll get the manager no problem... The manager came and said what the problem was: we briefly described the situation. The manager's answer Yes, they are all overworked, he understands him, he understands us, I thought I was crazy Please, how unqualified is such a statement? As a customer, I don't care what happens, how can you treat customers like that and throw food on the floor??? We then received our food FRESH and were brushed off. We will steer clear of Burger King in the future.

Ordering at the counter is not possible and the machines do not recognize the code from the app. Great. Hopefully you'll go bankrupt

Fast service, quick and uncomplicated. There’s also a really great play tower being built outside. Colorful, high and visible from afar. The children want to come over there for dinner more often in the near future. Keep it up.

After the renovation, this place is one of the cool spots for a quick bite. I love that they not only renovated the building but the food as well. Things were definitely better than before.

25 minute wait even though there wasn't much going on. All the bells in front of us were served beforehand. Drink cups and nuggets were missing.

People who ordered 15 minutes after me arrived before me and have been waiting for 25 minutes. I think that says it all...

Thanks for the ticket. It's best to stay away!

Was served fast. Burgers Could have been a bit warmer but not too bad

It's already closed at half past twelve even though it's open until 2 a.m. everywhere :(

Chaotic, several products wrong or not received at all.

20 minutes for cold food that, according to the noise in the “kitchen”, was “freshly” prepared? Pure chaos and then the burger doesn't even taste good... Staff unfriendly, orders are processed in any order... Then prefer Megges at the train station

Very slow staff and a lot of the order was originally missing. Lots of dirt outside and inside.

I waited 30 minutes for my order, then got my money back. The burgers were on display all the time and were getting cold. Fries exactly like that. In the time I waited, three menus were served over the counter. Not like that

Caution! After 1 hour you get a parking ticket with a minimum fee of €30. Cameras everywhere The time from when you park until the order is ready is easily 20 minutes. Wouldn't recommend going there with children as the long waiting time makes them very cranky. There are children's chairs, no distractions... The: There is a construction site where (outside) there should actually be a play tower... there is (I'm only guessing) a leak in the sewage system. ⬆️ As I said, I only advise... The fact is that the entire outside area smells of feces... The intercom is so loud that you can't have a conversation outside. ...but it's not all that dramatic, as there isn't much time left anyway if you don't want a parking ticket :) Positive: the burger tasted good.

Update: 06.2024 Food tastes great again, service is great and everything is new and tidy. More than enough order terminals are now available! Top

Waited 30 minutes for ICE CREAM. Totally chaotic as it is there. A pity

After the renovation, they will no longer take orders. You now have to navigate through menus yourself, which can take quite a long time. Then you have to go to the checkout to pay. (if someone is standing there) I would like to have the old shop back. I still had the impression that I was being looked after.

A very rude employee. Was today on June 10th, 2024 and picked up a King Sundae chocolate cup after dinner (at 1:06 p.m.). After waiting 5 minutes at the counter, where there was nothing going on and I was the only customer with a piece of paper (collection receipt) in my hand, another customer came to the checkout and got a coffee. He was immediately served by the employee (paid in and started making coffee). I then asked if I wasn't being served since I was there before the gentleman and had been waiting for 5 minutes. The lady looked at me and immediately checked my receipt and said that I had just ordered and that I don't need to worry about being served. Makes me look like a liar and in a totally cheeky manner. Her employee then immediately made my ice cream sundae and apologized to me, which wasn't actually his fault since he wasn't even there at that moment. I don't mind at all if I have to wait. Waiting is just part of it, but when another customer comes and is served first by an employee even though you were there before, you feel like you've been taken for a ride. I think it's a shame because I actually enjoyed being in this store, but with such unfriendliness I won't go there again and I won't let my family go there either.

The prices are outrageous and the patties only get smaller over time

After renovation, the light above the tables was much too bright and disturbed when eating. Alfredo is missing as the most popular employee.

So people, absolute impudence citizens ice cold and the shake was made first and it's clear that it wasn't cold anymore. Guys, what's going on with you? I come very often, but today is just disgusting. Staff listless, no greeting, nothing and then things were missing. That's it, we've lost you as customers. I'd rather go to McDonalds, it's further away but nothing is forgotten and it's not cold. You should be ashamed of yourself

Order incomplete How difficult is it to distinguish 2 from 3

Today we waited a whopping 25 minutes for food and then it was cold. We didn't have a cell phone with us and couldn't extend it for the parking lot. If it's stressful now, you might have to get a lawyer involved. Really terrible and super unfriendly to children 4 and 5 years old, their first result at Burger King was probably their last for a long time.

Half an hour waiting time. Chaotic organization

Burger King in Erlangen offers an average experience with reasonable prices and acceptable quality. Service is sometimes slow and cleanliness could be improved.

An old branch, you still have to order in person. There is a refill station. We had to wait a long time for our food. Food itself was ok. Today we receive a letter saying that we have to pay a fine because we have exceeded the maximum parking time! I think it's cheeky because we were actually in the BK and the waiting time (20 minutes) was so long. Should I eat my food next time? I won't come again.

On April 20, 2024 I went to Burger King in Erlangen with a friend. Everyone ordered a menu and lots of other things too. Left a lot of money there. It's not like we had to wait long for our food, we were immediately forgotten, we even drove through the drive afterwards and bought a lot for the rest of the family at home, we're talking about a very good turnover (5 people) and As a thank you, you get a fine of €35 because you parked for a maximum of 1 hour. exceeded (into the Burger King parking lot!!!). Never again….will I ever set foot in a Burger King. I will also advise everyone not to eat here. Absolutely no customer service, that's just not possible!

The taste of the Hamburger T S is unbeatable, the fries are always very hot and very good. Keep it up. Thanks.

Have you also noticed that the simplest burgers still exist but are not advertised?

Eternal waiting times, card payment broken at the drive-thru, but you only find out when you pay - it's cash only. I was then allowed to queue inside again and order again. Food was cold and the burger had so much mayo on it that it leaked out of the packaging.

Just typical fast food. Huge advantage: you can refill drinks here

Good but obviously you have to like hamburgers

Unfortunately, they don't accept the coupons from Burger King because they say that's what the boss wants. So you don't have to say anything about it. This Burger King is supposedly owned by the chef and not the Burger King restaurant.

Burgers are rather below average for BK standards, the store urgently needs to be renovated. Some of the furniture is very worn, dirty and outdated. Everything is yellowed and some of the tables are cracked. I had to pay a fine today because I was in the branch for 1 hour and 19 minutes. Parking time is limited to 1 hour, which is far too little. Impudence! I'm never coming back! I'd rather go to Forchheim next time! But the employees are always nice and helpful.

Super nice guy at the checkout, food like always. This time fries were really hot.

Waiting time long, you are ordered to the site, even for the simplest orders. The employees simply don't have a handle on the store.

Never again the patties from Doppelt Wopper were tough, as if they had been warmed up in the microwave for over 9 euros. I buy my minced meat from the butcher and make my own patties without breaking my teeth. For that price you should be allowed to park longer if you have already ordered takes a quarter of an hour! With two customers in front of me

Extremely long waiting times. Super annoying.

I found the atmosphere to be very relaxed, there was nothing to complain about while eating and it didn't take long for the order to be ready.

Good burgers - the atmosphere is getting old, that's my impression. It was busy and the staff seemed a bit stressed. Unfortunately, you increasingly have the feeling that the food is becoming less and less good, both in terms of quality and quantity.