Burger King Erlangen in Erlangen

The burgerking is very bad the food looks like it took several hours. Laying there brought us cold food, the ice cream machine is broken because no one wants to clean it. Staff very unfriendly

We were disappointed. We ordered cheese with the veggi burgers and the burger arrived lukewarm, the cheese wasn't even remotely melted. Afterwards we wanted to have a coffee in the restaurant in a reusable cup. It was specifically advertised that there is now a reusable tableware program at BK. Nope, no Chane! The coffee is only available in disposable plastic cups. This is how you really alienate customers.

We actually wanted to give service minus 5 stars. Food was cold. We complained about this and the NICE, RUDE gentleman at the checkout reluctantly took it after patting down the burgers. Sorry...but we would never be treated so unkindly here....

The lady with glasses just in the drive-thru should look for a job without customer contact. I was served very unfriendly because the code I gave was not valid at first. When I said I wanted some more ice cream, she laughed cynically and said very happily, “the ice cream machine is broken, and besides, it’s her closing time.” Next time I'd rather go to McDonald's.

It's newly renovated, don't like the ordering ordinary.The drive threw is always slow. So honestly, if it's late at night and no other place is open, then ok

After years and repeated poor service and subpar food, I finally feel compelled to adjust my rating. The employees constantly mix up orders and the food is often only lukewarm or cold. The chicken wings recently had a bitter aftertaste. I don't even want to know what happened to them. I recommend driving a little further to Büchenbach and going to McDonalds.

I've never experienced such unfriendly service as the lady with the colorful hair. I can't rate the food, as I didn't get any... After four years, I wanted to give this branch another chance... Double Chili Cheeseburger, 4.79 here, only 4.19 in Munich on the same day. On top of that, two of the three burgers were simply cold, and the third was lukewarm, even though we ate that first... Still one of the worst BK branches I know...

No, because unfortunately all the products I wanted to buy were not available...

Mega tasty burger could be hotter but it tasted good anyway

The drive thru is full sometimes. Might be best to go inside and buy directly.

Fast food whoopper used to be tasty, burger has become smaller, less toppings and dry, no longer recommended, ordering only possible at the terminal and via card payment, ambience no more TVs with music videos, a chip shop has more ambience and also something for the hunger...

Catastrophic! I mean, you wouldn't expect anything else from Burger King. However, if you use the drive-in you have to expect a long waiting time (at least 10 minutes), hardly any German speaking staff, forgotten order items and unfriendliness. Things that should actually be taken for granted! A disgrace for the prices.

I'm standing here. It's 10:01. It should have been open for a minute. I'm still waiting. This is outrageous. They should be ashamed of theirselves.

Very nice Burger King! Lots of ordering terminals and a nice indoor children's area. It was clean and seemed very coordinated.

In itself a modern branch of BK. Was there today and had a "Fanta" ..... no, more water than Fanta... what a shame. And the top lattice potatoes in the bag were fresh, but unfortunately the bottom ones were already hard and very cold...

Never seen such unfriendly and cold employees, never again. I'm 18 and I'm making an effort to write a review, so that's saying something.

Long wait times, unmotivated staff. In the end, both burgers were lukewarm, as were the fries.

The staff was friendly and the food was typical of BurgerKing. No significant waiting time. All in all a good BurgerKing restaurant

Even one star would be too much. 20 minutes of waiting time for an ice-cold citizen for 14.95 and then hearing "sorry" No thanks, never again

The spontaneous lunch was nothing special but not bad either. Therefore a three. Unfortunately, the table and chairs all had some flaws. The outside play area is very dirty and looks unkempt, which is a shame. Ambiance therefore one star. Service, the employees were friendly and tried to accommodate all wishes. But 30 euros for parking in the parking lot for too long is really bad service. Update 2025: The restaurant has been completely renovated and is very beautiful. Especially the area for children/families. Parking time has also been extended. Thank you very much, we would like to come back now.

I had to wait a long time for my order in the drive-thru. Didn't get a receipt. At first glance everything was complete. At home we noticed that the normal nuggets were chilli-cheese nuggets (which ended up in the trash)

Plant based orders regularly take forever, while other orders go out quicker. Each time we had to wait at least 20 minutes.

Drive In is like comedy - no communication possible

It would be great if they will tell that there is no ice cream before we pay:) *we ordered pommes and ice cream in drive and after payment they said that there is no ice cream. We received money but we waisted so much time

New renovations have been made and now looks a lot better than before.

This shop is a disgrace, unacceptable, please replace staff

Very, very long waiting times. Drive in lined up at 8pm, one car in front of me and left at 8:45pm. Unfortunately not an isolated case. This has nothing to do with fast food anymore. At that time you could have had your food in a burger shop. You are always asked to move away from the window. There used to be a timer on the window that kept track of the time per customer. Since this has happened to me probably 7-8 times in a row with long waiting times, I will probably have to draw my conclusions from it.

As expected, nothing really negative to report...

Unfortunately, eating at lunchtime takes a very long time. If you have a 30 minute break it is almost impossible to eat here. You wait forever (20-30 minutes) for your order. It feels like the employees are not keeping up or there is a lack of preparation.

Tastes good burger king so delicious Not good before age now new with automatic ordering wow great ☺️☺️☺️👍🏻👍🏻

Oh well. Even fewer employees. Only a few offers left in the app. App didn't work on the machine. MA also overwhelmed. MA: are you there by car? Me: Yes. MA: Then just drive in. There you go. Me: 😅

Being the first to wait in the drive-in for 20 minutes was extremely long and then at home there was the next surprise: two burgers were missing and the food was cold and the service was even better

First we have a discussion with the lady at the window at the drive in. Then wait another 10 minutes and then the meat will never burn again!!!

6.2.24: At lunchtime the staff is overwhelmed by the many orders. Apparently there are savings here. It takes a very long time to get the food. A break is not enough for this. The staff was very friendly and the food was freshly prepared today. Update 2/8/25: when we entered the interior, it was full of smoke. We used coupons to order Whooper Jr. menus, etc., including apple spritzer, from ordering machines. Without explanation, a 0.25 empty cup was given. When I asked, the staff didn't know what an apple spritzer was and told me to mix something together, then the manager Ms. K. (allegedly) said they didn't have any and she didn't give apple juice. When our order was already in the bag, we had to wait until the employees were finished talking and only received it afterwards. The whoopers were already quite "old" and mushy and cold, so they were put away until the rest of the food was prepared. A complaint goes to the managing directors. It was a very unpleasant visit!

Really chic since the renovation. Everything is also vegetarian. And the team is always flexible with special requests.

The food sucks but I got one more fries so 5 stars 👍

First of all, I only live two streets away. I repeatedly got cold plant-based menus at the drive inn, fries cold so not lukewarm but cold, burgers less than lukewarm, or meat burgers unpacked twice at home. I wish the employees were more careful, otherwise you can skip going to Drive or to Burger King in general.

Annoying and tiring. Whenever there is something “new” to eat, “it’s not available here” madness. Employees were so rude that it was better.

Total juice shop. Employees stand around completely bored, chatting, forever long queues, unfriendly, no willingness to help older people without smartphone coupons. And the black parking lot sheriffs are waiting outside with a stopwatch to hand out fines if you stay 5 minutes longer because you I had to wait forever. I left hungry again without ordering/food. Never again, I'd rather get a good kebab from my favorite Turkish restaurant.

After a visit to the swimming pool, we wanted to eat at Burger King in Erlangen in the evening, but the stay was unfortunately disappointing. Positive: Food: The food met the usual standards and tasted okay. Negatives: Long wait: Even though we didn't order a large menu, we had to wait over 20 minutes for our order. Lack of apology: There was no apology or explanation for the delay, which only reinforced the impression of poor service. Service: Overall, the service left a lot to be desired. Conclusion: While the food was fine, the poor service and long wait made the overall visit an unpleasant experience. We would like to see faster processing and more customer friendliness in the future.

We had to wait half an hour for our order.

The fries were cold and not even remotely crispy, just wobbly. My husband's burger was cold, the cheese wasn't even melted, he complained about it and the lady behind the counter tried to take him for a fool and said the burger was normally warm. The sauces we ordered for the fries weren't there either. Most of the staff just stood around instead of cleaning the tables, there was leftover food and garbage everywhere on the tables. The toilets were also completely dirty. Sometimes a rest area toilet is cleaner than the women's toilet. The floor of all three cabins was littered with toilet paper and much more. The quality at Burger King was also better.

Burgers and fries and laprig were lukewarm or cold. Loveless preparation...

die besten Berger in der Stadt !!Der Service ist moderat!!

It's freezing cold in the restaurant and there's a draft. The food is also at most lukewarm. You have to order from such a stupid machine! There is a completely veiled woman standing at the food counter. I used to love going to Burger King. But the last few visits were always a failure!

I could swear I've already given 5 stars here twice

We ordered something to take away. Time 1:30 a.m., admittedly not really the ideal time but people really, 25 minutes waiting for the food because no one in the store agreed who would serve the restaurant and who would serve the drive, the 2 Wooper was so cold that even they Micro was overwhelmed and to top it off were my chilly cheese balls then onion rings... That really doesn't have to be the case. Sorry

one of the better Burger King restaurants

I had Ordered something And unfortunately I've been waiting for my food for 20 minutes Is this still fast food? The employees touch everything with their hands The lady at the checkout eats fries from the display in front of her customers Not here anymore

Every time you wait at least 20 minutes and then the food is still cold

You have to get used to the new facility. I liked old better. But for a Burger King top.

There was just a piece of bone in my nuggets... that was the last time BK!!

After the renovation, the whole place seems a little more restructured than before, but I think they're slowly starting to come back together

A nice and well maintained Burger King compared to others

You can see it in many places, everything is becoming more expensive, and BK is no exception. The "Long Chicken" has shrunk by around 30% in recent years, the same applies to the fries. The price of the combination menu with the XXL has increased by >50%. To compensate, the whole thing is now “tasteless” if you forget about the over-seasoned salad dressing. Burger King was and is garbage, in the past you could at least satisfy your hunger, even that is difficult.

I picked up something at the drive-in, ate something in the car in the parking lot and then ran errands (you can shop around the corner). The parking lot wasn't full and there were still parking tickets. Don't know if that has to be the case. Addendum: The response to my review said the parking violation would be canceled. But he won't. That's why I deducted a star: write it like this here, but then do it differently at the end. PS: I am aware that the parking violation is legal and that it is my mistake. But it didn't make sense for the environment, my car or the parking situation to drive 50 meters to the next parking lot. I didn't park there because there are no parking spaces there (there are 3 huge parking garages next to the Burger King... which are freely accessible with no charge or time limit), but because I had something to eat there as the first item on my agenda. 35 euros?

I have chile fries. Look, it's normal for there to be very little cheese if someone sees a photo. Everyone needs that but if they ordered something else.

What's going on here?! Third time I ate here. For the third time I wait forever on the intercom until I can order. Once again (for the third time) the waiting areas are full of cars even though only small bags have been brought to the guests in the cars. Then you get frightened because the intercom is set way too loud. The stupid thing is, I have to say my small order (9 Flame Wings) several times because I am not understood and I am shouted at several times by the (I am not exaggerating) way too loud system. Then I have to drive up and the unfriendly employee needs several attempts until he understands what I want. It's pretty stupid when you as an employee don't know the products on the menu. Then I shorten it and say “9 Wings” and finally it works. But I'm no longer looked at like a ****, I don't get a receipt, I don't get a "have a nice day" or "have a nice day". An annoying and tough experience (third time in 2 weeks) for 9 wings. It's my own fault if I come here. This really isn't a good Burger King restaurant.

12:30 lunchtime, people are on their lunch break and only one cashier? Nobody plans to go to this restaurant? The waiting time for a menu was over 15 minutes. The employee can't help it, you feel sorry for him.

The newly renovated Burger King offering is therefore great. Unfortunately the order took 20 minutes. The order machines reacted super slowly. And when I finally got the food it was already slightly cold. Overall a mixed experience.

When we (3 people) the place was empty. We ordered via machine, i.e. h. the order was printed. Nevertheless, we got 1 burger too many, 1x fries too few, and instead of the reusable cups we paid for, there were disposable cups. The waitress barely understood German and had to call another person to correct the order, but after two attempts it worked. Deposit returns were also cumbersome and complicated. The tables were not cleaned even though there was no rush. My enthusiasm was limited.

After a year of paying a traffic ticket, I had to pay money again for supposedly late fees. Never in my life have you been ripped off twice by a fast food chain while parking!

Service very nice and friendly. Ordering went very quickly. It's all ok.

Zwar nettes Personal könnt aber schneller gehen und weniger durcheinander daher längere Wartezeiten ansonsten Typischer BK

Update... unfortunately crazy bad again. We went inside to order but wanted to take away. Ordering at the terminal works smoothly. Then wait 30 minutes for 3 menus. After that time it was still not our turn. When I asked what was going on I was told the grill was broken and the burgers couldn't be made!!! In the meantime, those in front of us gave their drinks back because there was no carbonation in the drinks. While we tried to cancel the order, the grill was being repaired and our menus were packed up after almost 60 minutes. Despite assurances from the staff that drinks were good again, they were unfortunately stale. It's a shame if you only notice this at home. This store is and remains a disaster. Apparently a new boss again. The following review is now incorrect We've been back a few times now and things have really gotten a lot better. Just like the branch manager promised us. Our old rating, which has now become obsolete. Be careful when driving in... you always forget to pack something... sometimes 4 ketchups, sometimes burgers... Even in the restaurant to take away...be careful.... This time a whole children's menu was forgotten :(

Despite a number of rumors and rumors surrounding the chain, I think this Burger King branch is by far the best fast food restaurant in Erlangen. The fact that almost everything is available in vegetarian versions makes Burger King stand out here. The staff has always been very nice, and the opening times are a blessing!

At lunchtime there was a waiting time of around 20 minutes

For the third time, menu items were forgotten and the last order even included the wrong burger! One of the absolutely most incompetent Burger King branches I know. Either train the team properly or, if not possible, replace them with staff who are up to the task of system catering.

Very well maintained Burger King with friendly service.

Food was better, service was still ok. Ambiance is purely a matter of taste

Sorry but you rarely get something like this at Burger King. We ordered two plant based long chicken, a plant cheeseburger and two large fries. One long chicken was so hard and dry (surely it had been in the warm container for a long time) that you couldn't chew it. The cheeseburger was burnt and also rock hard around the edges.... Two large fries... Yes, what can I say, if those are large fries for you, I don't know. Small bags like you normally get with the kids menu... But the main thing is to pay €8 for them... I mean, everyone knows that you don't get the highest quality food at BK or MC, but that was subpar...

Newly renovated place. Ample parking and lots of food variety. Well mannered staff and very friendly individuals.

I come here occasionally only to find that they don't have a lot of things from the app. For example, tortilla wraps have been around for a long time, but unfortunately not here. The colleagues behind the counter are very leisurely, the food is advertised as fast food, but takes longer than some pizza orders. The toilets are dirty and disgusting. The ambience at the front of the restaurant is quite okay. I can't judge the area behind the counter, but if you go by what you keep hearing about BK, it probably won't look so rosy there either.

Ended up here by chance after an event. Ordering at the terminal is quick and the food is freshly prepared. Special requests at the counter are also no problem. The food was warm and the fries were fresh. It's nice that you can refill your drinks. The toilets are clean and there is also enough parking space. The noise when an order is ready was a little annoying.

The waitresses are particularly friendly and the clientele has always been pleasant. The food is just Burger King, pleasantly average!

So...you'd better find another way to eat, because you'll only end up in trouble here! After ordering, I waited 32 minutes for a normal menu. While I was waiting for my order, I could see the classic "German labor shortage". The store manager has no idea how to handle a restaurant, colleagues, or just the fries! The citizens of Berg stand on the shelves, but no one makes fries. There is a man at the issue who may not be able to read. Everyone just walks back and forth and there are 20-25 orders in the queue...It's better to walk a little further, there's an Aldi...you'll get full quicker there...and a lot cheaper!

It was the best restaurant I have ever visited. The burgers were terrific, simply perfect. The cola tasted better than from the supermarket and other burger chains simply can't keep up. The Burgerheart next door can park.

Newly renovated Burger King, looks very good. Short waiting times. The food was as expected, but the drinks from the self-tapping machine were unfortunately very watery.

No personal ordering possible in the “restaurant” 🤨 I really think it's slowly starting - never again!!!

The ice machine is out of order pretty much every day. If we want to get our ice cream after dinner Monday - Friday... It doesn't work in 99% of cases! It's a shame ☹️

Unfortunately, everything that was called “chicken” was more like a piece of cardboard. No more need for Burger King. Service was good, shop was dirty, floor and all tables. Shoes stuck when we left and a fresh sweater had to go straight into the wash because the sleeves were oily and dirty from the tables.

Never had this bad chili cheese burger from other burger king

Unfortunately no *fast* food. On Monday there was only one person serving at 1130, n.a. what the second condition did. That's why we waited over 15 minutes for the food, even though there was only one in front of me. Unfortunately, this is not an isolated case either.

Employees don't understand German, I have 2 different menus, I ordered using 2 different coupon codes, but I got 2 of the same menus and they don't ask which drink to go with it. The fries were raw and cold

Customer service at the highest level👍🏼👍🏼👍🏼

If you want to eat here in the evening, you should take your time... it's not uncommon that you have to wait 15-20 minutes for your food

After renovation, really great!

Was there yesterday, Thursday, September 5th, 2024 around 9 p.m. Placed an order and at the end discovered that 2 products were missing. I paid for it. Bad service, ripping off customers.

I just wanted a cheeseburger and they actually added bacon to it.

Doesn't take vouchers You're now waiting at least 20 minutes. No matter if there is a lot or little going on 🤯

Eating took a few minutes, probably because the apparently new employees were a bit overwhelmed by the rush of guests at a late hour, but the supposed shift manager later apologized. I like to wait a little longer at fast food restaurants if the food is as fresh as it was here

Everything is good but the ringing when an order is ready should be quieter.

Food and drink are great if you ignore the math book straws. Burgers were tasty and the portions were big enough. The BACON was really cheeky 🥓!!! Paid extra for extra crispy bacon and got a mushy strip of meat, which was a huge cheek! Whoever made this bacon should be locked up for someone like that if the Volter penalty were to be reintroduced, if I were this employee's mother I would build a time machine just to power him in the past, absolute disappointment! Otherwise nothing else to complain about. Nice shop. LG 🐻

Open until 2 a.m. Put good cheese sauce on it

Been back to bk for a long time and was extremely disappointed. It wasn't really busy but we had to wait over 20 minutes with 2 small children in the car. Underground

Extremely long waiting times at the drive-in

The food was very good compared to other burger king locations

You won't get an electric shock from the slide, nor will your hair get caught on the screws. Very disappointing experience. But still 5 stars because Bugerking is better than McDonald's

On Sundays at 3 p.m. - I waited 40 minutes for my food while my companion got the food after 5 minutes. The apology was a “sorry” and that was it.

Never had such dry burgers at BK. 1 Big King