BURGER KING Deutschland GmbH in Bielefeld

35 minutes waiting in the drive in with 2 cars in front of us. It doesn't work at all. The employee's shoes could have been resoled when he walked! I asked for everything 3 times and still got nothing!

45 minutes wait for food. Then everything was a catastrophe.

Burger King standard, I like chili cheeseburgers!

Very disappointing and unhygienic! I went to Burger King on Eckendorfer Straße, Bielefeld today and my experience was absolutely disappointing. After I placed my order at the machine, five people who ordered after me (obviously colleagues of the kitchen staff) received their food before me. I found that very unfair. What was even worse, however, was that an employee wearing gloves came to the customers at the counter, high-fived them and then continued preparing the burgers in the kitchen without changing her gloves. This is extremely unhygienic! When I asked my supervisor about it, my concern was not taken seriously - he didn't seem to understand it or didn't speak the German language sufficiently. This visit was disgusting and I definitely do not recommend this store. The lack of hygiene and the unprofessional handling of customer concerns are particularly unacceptable.

Food is okay. What should be positively emphasized is that vegan patties are possible on every burger.

Unsatisfactory service and long delivery times I recently placed an order at Burger King in Bielefeld, Eckendorfer Straße 16, using the BurgerKing app and was extremely disappointed. The delivery time was extremely long and in the end the food didn't even arrive. When I called the restaurant to ask about the whereabouts of my order, the staff on the phone was very rude and not helpful at all. Overall a very bad experience that I didn't expect. I will not order from here again in the future and I advise others not to do so either.

Employees rude and insulting. Food was very dry and without sauce.

No service at the checkout, online screen failed, never go there again

Waited 20 minutes; plenty of time for a fast food restaurant. Burger vegan and classic in comparison: that was good! The ratio of bread to toppings on the small burgers is not right; too dry. Fries okay.

Stood in the drive in for almost an hour. That can't be normal... 5 cars in front of us shouldn't take that long, even with day-to-day business in the store. We will never come back.

Ten people in the store and it takes 30 minutes for the food to arrive. You can usually get your food quicker in a restaurant. Why is this taking so long? At McDonalds this only takes a few minutes, if at all. The new Whopper tastes exactly like before. I didn't notice anything about the better bun.

I ordered 3 coupons with a total of 4 burgers last night. You would think that people could count and read. But you just boldly didn't pack 2 big king. It was around 11pm and it wasn't crowded.

Tmm Alisha best woman. Thanks for the gummy bears. Burger King on the 1

Yes, great as always 😋 even on Boxing Day with my daughters and unfortunately only one friend because the other had to work. Always happy.♡♡♡♡♡

Where, at Burger King, can you actually get a burger that looks like it is advertised??? There are just these sticky pieces everywhere, carelessly slapped together, cold fries, and cleanliness is like that.

I ordered a large meal but got a small drink. So I went to the counter and brought it up. The employee reacted annoyed, tipped the small drink away in front of me and gave me a large one. If I had known that this was how it would be handled, I would have been satisfied with the little one. After that, a chili cheese nugget is missing. I didn't even ask about it. Afterwards the 5 are thrown into the trash, only to give me a new bag with 6… .

30 minutes in the drive in. The poor employees there!!!!!

Probably the worst Burger King I know. Eternal waiting times and the employees make a mistake with the order every time. Could be due to the constant employee fluctuation and the new skilled workers who then have to be trained again...

We were there as a family on September 14th, 2024. Our order was placed at 6:26 p.m. and exactly 1 (!!!!) hour later I was able to pick it up at the counter. The staff was unrestrainedly overwhelmed with everything. I was missing the drinks, sauces, curly fries from the order. So they still had to be produced. Meanwhile I could watch the already finished food on the tray getting cold. The ice cream was melted when I brought it to the table. Some of those waiting have meanwhile canceled their orders. I spoke to the manager, he was unreasonable and rude. The tables weren't even wiped down by the staff. I would have done it myself, but everything was missing. Napkins, straws, etc. The food carts were not cleared out, trays with packaging waste and leftover food were piled up on the tables. It was the last time we were there. There will be no response to this review anyway. Because nothing came on site, neither an apology nor a stupid coffee as compensation.

Waiting times too long...staff overwhelmed...

Way too long waiting time Service 0 Besides, half of it was missing

Very long waiting times at peak times (20-30 minutes) Payment with cash (+10 min) Food is accordingly, average, fast food but tasty. Employees are very unfriendly and do not have an open ear for criticism and/or simple questions. Not communicative.

Bungler King! The atmosphere in this Burger King branch was substandard. Not only were the tray carts full, there were also trays of leftover food piled up on the tables. The checkout area was full of waiting people who looked, probably rightly, annoyed as the wait times were unusually long. On the one hand the food was cold and on the other hand it was mostly not what we had ordered. There was hardly any risk of confusion. How can you leave out the fries in the children's menu and add additional hamburgers? Also, leave out a promotional burger completely and still bill it. At the same time, the unsold burgers were piling up in the display. The young service employee who packed the bag was asked about the inconsistencies WHILE PACKING, but said everything was correct. The long waiting times, the many unprocessed orders and the completely incorrect processing of them suggest that overwhelmed employees with two left hands consisting only of thumbs and elbows are at work here, who at the same time have the desire to damage the company name . The potential customer is well advised to visit the competition with the golden seagull on the same street, because they can't do anything worse than today's experience at this Burger King. Hardcore fans of BK should take the trip to Herford, because they know how to do it right there.

I was at Burger King on September 14th, 2024 and am very disappointed by the lack of cleanliness in the restaurant. The tables were full of trash, trays of leftover food were scattered everywhere, and no one seemed to care about cleaning them up. It was really unpleasant to eat in such a dirty environment. In addition, the waste bin was overflowing and the cleanliness of the entire dining area left a lot to be desired. I expect a restaurant to maintain at least basic standards of hygiene and cleanliness. Very disappointing, I won't be eating here again anytime soon.

We have been sitting for 45 minutes waiting for our food. Tables are dirty, you can't put your dirty trays anywhere because all the containers are full. People go and ask for cleaning supplies so they can clean the tables themselves. Just annoying.

Just chaotic and dirty at 3 a.m

Yeah, I'm always there to go and it takes forever every time - sometimes you stand in the drive-in for more than 10 minutes for 2 cheeseburgers. No apology from the staff for these miserable waiting times

Drive-in employee was awesome, young guy, super friendly

Ate there once and had a stomach ache the next day... 5 stars

Completely satisfied, the food came fresh and warm + the staff was very friendly :)))) 👍🏻💯

Good and clean BK, I would love to come back.

Had a very great experience. Order received quickly and hot and even complete. Clean tables and toilets. I would love to come back, keep it up!!!

We stood in the drive-in for over an hour on a Sunday evening because there were so many cars in front and behind us and there was no chance of getting out. The burgers were cold, extremely disappointing.

Burger King on Dermolder Str. in Bielefeld is nothing. The staff that was serving us on the drive was a total disaster.

100 year wait. What's that supposed to mean

Free WiFi available 👍🏼that makes ordering via app easier. Please use WiFi as standard in all restaurants. The order terminals work somehow slowly… especially when calculating the payment…?! The burgers are good as always. 👍🏼

Products such as ice cream etc. are constantly missing. But today someone was standing at the door smoking and the employee watched calmly. This happened at the door to the left of the cash register. So that's the last time. You order and never get the right one It's always dirty and the tables aren't wiped Constant communication problems

Burger King on Eckendorfer Straße offers fast, friendly service and fresh burgers. The branch is clean but crowded at peak times. Overall, a good choice for a quick meal.,👍

Quick preparation! Good Burger King!

A Burger King, but with friendly people.

That shi was aaas, way too much ketchup on the whopper, the burger is cold just like the other one, it's better to go to Detmolder Straße, at least it tastes good there

Ladies and Gentlemen We are extremely dissatisfied because we received three burgers and two portions of fries too few. We then called your branch to describe the incident, but the phone was hung up without a word. The same thing happened on the second call and now the branch can no longer be reached by phone. This is extremely unprofessional. Also the service was terrible! I ask for an answer as quickly as possible. With unfriendly greetings!

Unfortunately, I have had the experience several times that the food is packed incorrectly. Every time something is missing or the wrong thing is packed and that's been the case 5 times now!! It's really frustrating when you're looking forward to a certain order and then you receive something completely different. This shows me that customers' wishes are clearly not being taken into account here. I will consider ordering here again in the future. Mistakes can happen but every time? Check your food at the mcdrive before you leave!!

Unfortunately a rather bad Burger King due to many factors. Orders are constantly being issued even though they are incomplete. The fork for the chilli cheese fries is always missing. A cheeseburger is always packed instead of a chilli cheese burger and the food is often cold. In principle, there are never any napkins. The ice cream portions are completely different from customer to customer. The staff seems completely overwhelmed and waiting times of up to 30 minutes for small menus are common here. The Bürger King is completely overcrowded with strange guests on the weekend and you can't find a parking space. Homeless people stand at the front door and beg for money. Basically, I would recommend checking every order and not even going here on a weekend evening.

The staff is rude. You rarely get what you ordered and you have to wait forever for the cold burgers.

There was nothing going on and we still waited forever for our food... The employees were obviously completely overwhelmed by everything.

Terrible service, extremely long waiting times in the drive in. We stood for almost an hour in total, first on the street and then in the drive in. The employees were unfriendly and forgetful. Forgot 1 of 3 things.

Employees prefer to chat instead of taking an order. Inserts were completely missing and were only available after discussion with the receipt. First and last visit.

Disappointing experience ☕🍦😞 On a Saturday afternoon we visited the Burger King on Eckendorfer Straße and were unfortunately very disappointed. Despite the small number of guests, we waited an incredible 20 minutes for three cappuccinos and three ice creams. The “quick restaurant” concept doesn’t seem to have caught on here. The staff seemed overwhelmed and communication was difficult due to language barriers. Instead of the cappuccino we ordered, we only received normal coffee. The restaurant itself was clean, but the outside area was a disaster. The tables were dirty, chairs were broken and the tray shelf was overflowing. The toilets were also in a deplorable condition and needed urgent cleaning. Overall, there is a lot of room for improvement here, especially in terms of organization, service and cleanliness. This simply reflects my personal experience, others may have felt differently.

Very nice staff and burgers also taste good

Terribly unfriendly service wow

Instead of 2 large hamburgers we got 4 as a menu, the gentleman misunderstood us. But otherwise friendly and tastes better than McDonald's.

Unfortunately, you often get the wrong things or something is forgotten

Big King was very fresh and cooked to standard

Without words... service is terrible... customers' requests are not responded to at all except "we won't do it" If there are no hamburgers in BÜRGER King it's really poor! Then go for golden M

Eternal waiting times in the drive: 5 minutes at the ordering column and then another 7 minutes until 2 standard burgers are ready. Slow food - I prefer to save that when time is short.

Very unfriendly and incompetent employee at the drive in. If you don't feel like having contact with people, then apply as a sewer worker...

Unfortunately, Burger King is a little better than McDonald's 😔

Great.. first the floor is mopped and then it goes seamlessly into preparing the food.. delicious

Very clean! Very tasty and GREAT staff. The employees were extremely friendly and did everything right. This is how a visit to Burger King always has to go. I call this a real model branch. The employees came first and helped me.

So, dear Burger King people, I really have to say something about your sanitary facilities. Your toilets are sometimes the highlight of my visit, and I don't say that in a positive way. Sometimes your toilets are worse than the rest stops on the highway. I mean, who needs an adrenaline rush from going to the bathroom to worry about ending up in a sea of ​​someone else's urine? I feel compelled to put half a roll of toilet paper on my glasses every time I visit, just to avoid coming into contact with other people's urine. Speaking of toilet paper, yes, it really is the height of convenience: single-layer and so thin. Who wants to have the unpleasant experience of the paper tearing and suddenly having your fingers in places where they really don't belong? But hey, why would a billion-dollar company like Burger King invest in decent toilet paper when it's more important to have a new special on every corner for greasy burgers that might give you an unwanted stomach upset anyway? And honestly, if the toilets look like that, I'd rather not imagine what the kitchen looks like. But hey, as long as the fries taste good, everything is fine.

It's become a meeting point for singles, you can't get anything without being ogled by guys. Service has probably never heard of politeness, super unsympathetic and incompetent, I mean it's even difficult for them to get a job in a fast food chain. This time I ordered ice cream, it wasn't soft ice cream, it just tasted like crushed ice cream. After 3 spoonfuls I wanted to vomit

They didn't have an apple bag and it took a long time. There were also people from Münster behind us: I hate that! Rest was great!

I ordered a kings crunchy pepper chicken and the chicken meat just wasn't cooked properly. That was still pink and chewy🫥

A clean Burger King and the burgers were good

Normal Burger King... Waiting times on weekends because it's very busy

The milk shake was not OK. It tasted strange... now the food is out again... I'll never take that risk again😭, plus it's usually the case that all the tray return compartments are overflowing and there's rubbish lying around. For me it was the last visit

I'm very satisfied, You could also eat in the toilet. The food is really clean, smells fresh, can only recommend 100 per person. Top.

Coupon booking via app did not work. I had to order at the counter, otherwise it was as expected!

Quality and quantity have dropped extremely, while prices continue to rise! The burgers are no longer the same as they were back then, small, dry and lean. The grilled taste has also disappeared...

It was clean. Almost everything is plant based. Ordering was relatively easy and the service was friendly

Taste Very good, something different than other fast food chains. The burgers are tastier and larger, fries are well fried in oil and have flavor, other offerings are also recommended. Hygiene is tip top and the employees were very friendly and quick. It's better to get an idea than to be influenced by negative comments

Every time i go to this exactly burger king store, SOMETHING WILL BE ALWAYS MISSING, we got 20 nuggets with 4 smart menus with the one not having pickles because i am allergic, and a hot brownie, OF COURSE one menu was missing, the brownie and one burger was hot chilli, i am sorry but are they blind? Every time i go something is missing or is wrong, please change the people inside because they are ignorant, what if i ate my burger and had an allergic reaction because THEY DONT CARE OR EVEN CHECK if the order is right or else, at first i was like okay its normal to get something wrong or idk BUT AFTER AT LEAST 30 times ive been there no, pleade don't go unless you want to end up with wrong order and food or allergic reaction

Bad service, very long waiting time (25 minutes). Really no comparison to the Burger King on Roentgenstrasse (Elverdissen).

You have to check every time whether the position with the goods is correct and it says, you can also have a burger according to your wishes but you won't get it, very bad experience, and the employees should empathize with it

Es war ein Tag wie jeder andere, an dem ich beschloss, Burger King einen Besuch abzustatten – eine Entscheidung, die ich bald zutiefst bereuen sollte. Schon beim Betreten der Filiale wurde mir klar, dass dies kein gewöhnliches Fast-Food-Erlebnis werden würde. Eine Aura der Unfreundlichkeit umhüllte das Personal wie ein dichter Nebel, der jede Spur von Gastfreundschaft verschluckte. Doch das war erst der Anfang. Als ich versuchte, meine Bestellung aufzugeben, stieß ich auf eine unerwartete Barriere: die Sprachkenntnisse der Mitarbeiter. Es war, als stünde ich vor einer unsichtbaren Mauer, die jede Hoffnung auf Verständnis und einen einfachen Serviceprozess zunichtemachte. Ich bin bei Weitem nicht der Einzige, der diese enttäuschenden Erfahrungen gemacht hat. Freunde und Bekannte, die ebenfalls den Fehler begingen, diese Filiale zu besuchen, teilen meine Meinung. Sie berichten von ähnlichen Begegnungen, die mehr an ein absurdes Theaterstück als an einen Besuch in einem Fast-Food-Restaurant erinnern. Lasst euch gewarnt sein: Wer auf der Suche nach einem angenehmen Essenserlebnis und freundlichem Service ist, sollte seinen Weg weit um diese Burger King-Filiale herumführen. Denn was euch dort erwartet, ist ein Szenario, das eher in einen dramatischen Akt passt als in die Realität eines renommierten Fast-Food-Restaurants.

Sehr geehrte Damen und Herren, mit vorliegendem Schreiben erlaube ich mir, meine tiefgreifende Unzufriedenheit bezüglich der Dienstleistungen Ihrer Niederlassung von Burger King kundzutun. Es ist nicht meine Gewohnheit, Bewertungen zu verfassen oder Kritiken öffentlich zu machen, doch die Ereignisse, die sich in Ihrer Filiale zugetragen haben, lassen mir keine andere Wahl, als meine Erfahrungen zu teilen. Zunächst muss ich das augenscheinliche Unvermögen des Ihnen unterstellten Personals zur Sprache bringen. Bei mehreren Anlässen war es mir nicht möglich, eine adäquate Dienstleistung zu empfangen, was auf eine bedenkliche Unfähigkeit in der Ausführung grundlegender Aufgaben schließen lässt. Dieses Defizit an Fachkompetenz manifestierte sich nicht nur in der Interaktion mit dem Basispersonal, sondern fand seine Fortführung in der Inkompetenz der Führungsebene selbst. Selbst der Versuch, mein Anliegen durch den vermeintlichen Kompetenzträger – den Filialleiter – klären zu lassen, mündete in einem unbefriedigenden Ergebnis, das jeglicher Problemlösungskapazität entbehrte. Des Weiteren ist die ineffiziente Organisation innerhalb Ihrer Niederlassung zu bemängeln, die sich insbesondere in unverhältnismäßig langen Wartezeiten äußert. Dieses Missverhältnis zwischen Kundenaufkommen und Wartezeit legt den Schluss nahe, dass es an einem effektiven Zeitmanagement sowie einer kundenorientierten Arbeitsweise mangelt. Es erscheint paradox, dass selbst in Zeiten geringer Belastung die Wartezeiten in keinster Weise den Erwartungen an einen zügigen und reibungslosen Service entsprechen. Zuletzt möchte ich die offensichtliche Priorisierung monetärer Interessen über den Dienst am Kunden kritisieren. Es entsteht der Eindruck, dass der einzige Antrieb Ihrer Geschäftstätigkeit in der Maximierung des finanziellen Gewinns liegt, ohne dabei die Bedürfnisse und die Zufriedenheit der Kunden in Betracht zu ziehen. Diese einseitige Fokussierung auf den Ertrag zuungunsten der Servicequalität untergräbt das Vertrauen in Ihre Marke und fördert eine Atmosphäre der Gleichgültigkeit gegenüber dem Wohlergehen der Konsumenten. Abschließend fordere ich Sie auf, die genannten Missstände umgehend zu adressieren und entsprechende Maßnahmen zur Verbesserung Ihrer Servicequalität einzuleiten. Sollten diese Probleme weiterhin ungelöst bleiben, sehe ich mich gezwungen, mein Konsumverhalten entsprechend anzupassen und andere Verbraucher über diese Zustände zu informieren.

Irgendwas stimmt mal garnicht in diesem Laden 2 pkw s in drive in eins davon meins stehen seit über 10 min und warten auf essen innen drin vielleicht 6 Leute Hut ab komme nie wieder

Es hat sich sehr viel verbessert.

Das Personal war grad sehr unhöflich! Wo wir da waren!

Sehr gepflegtes Burger King Restaurant

Dauert für Fastfood echt zu lange.

Alles super alles top diesen Monat schon dreimal essen geholt super frisch super lecker tolles Team

Fleisch statt Plant Based erhalten!

Dauert sehr lange bis man seine Bestellung bekommt und ist dann auch nicht vollständig und man kann erst die pommes essen und muss dann nochmal 10 Minuten auf burger warten. Burger auch viel zu fettig echt nicht mein Geschmack

Heute spontan nach Burgerking um uns von der Qualität zu überzeugen! Kunde ist König wird auf alle Fälle hier GROẞ geschrieben! Wir sind direkt vom Chef höflich empfangen und bedient worden. Kinderfreundlichkeit wird hier ebenfalls groß geschrieben. Das Essen war frisch zubereitet und heiß! Keine Spur von schlechtem Service oder schlechter Qualität! Selbst die Bedienung vom Chef persönlich war uns eine Ehre. Gerne immer wieder. Vielen Dank an dieser Stelle. Liebe Grüße aus Bielefeld.

Bestellterminals umständlich und nur zur Hälfte aktiv, lange auf das Essen gewartet, aber guter Service.

Hunderte Jahre gewartet und schlechtes Essen bekommen

Habe insgesamt für knapp 30 Euro bestellt. Mir fiel im Laufe des Essens auf,dass ich statt 9 Chicken Teile Onion Rings bekommen hatte. Der Stress der Klarstellung war anstrengend. Habe zwar die Chicken ersetzt bekommen. Wie auch immer: nie wieder!

Essen kalt...drauf hingewiesen und als Antwort...is frisch weil der Käse macht den burger kalt...total unfreundlich

Sehr unorganisiert. Habe für meine Bestellung 25 Minuten gewartet in einem mittelmäßig gefüllten Laden. Dazu fehlte noch ein Burger, der nachgeliefert wurde und eine Sauce. Personal schlicht überfordert, schleift Müll einfach unter den Sitz, statt es aufzuheben. Burger Brötchen finde ich nicht gut genug getoastet und Käse ist quasi nicht geschmolzen.

Kein Müll herum, Toiletten sauber und geruchsneutral. Essen war sehr gut, Damen vorne freundlich

Muss (trotz allem bescheidenem Drumherum) einfach immer mal wieder sein 😜

Pogacice bajate, suve, raspadaju se

Sauber und echt coole nette Menschen dort. Meine Empfehlung: Chilli Cheease Nuggets, einfach nur lecker

Unfähiges und unfreundliches Personal und mäßiges Essen. Nach dem ich 30 Minuten auf mein Essen gewartet habe wurde mir auf meine Nachfrage hin gesagt: ,,dauert noch bisschen". Fünf minuten später habe ich mich erneut erkundigt und mir wurde gesagt die Bestellung sei schon gelöscht. Insgesamt haben mehrere Leute um mich herum Probleme mit ihren Bestellungen gehabt und das Personal stand entweder unbeschäftigt rum oder war völlig überfordert und planlos. KEINE Empfehlung!

Erstmal muss man 15minuten warten bis das Essen kommt und dann sind die Burger kalt. Gleich beschwert beim Küchen Chef widerwillig hat er ein Burger ausgetauscht trotzallem betrete ich den Laden nicht mehr. Kundenfreundlich kenne ich anders.

Unfähiges Personal. Lächerlich schlecht informierte Mitarbeiter. Mitarbeiter sprechen nur schlecht deutsch und sind deshalb schwer zu verstehen. So hält man keine Kunden. Immerhin die Burger sind okay.

Wahrscheinlich der schlechteste Burger King im Universum.

einfach super viel besser als mces, ich bin Team bk