BURGER KING Deutschland GmbH in Henstedt-Ulzburg

Unfortunately, it was a mediocre experience. First, you can't really use the app there, as we (the group) had no reception at all, so we couldn't redeem any coupons or crowns we'd collected. Unfortunately, the current cucumbers didn't come with the dip, which was a real shame, because they didn't taste as good without it as they did with it. What's really great is this drinks station; we've never seen it before. Everything seemed clean, and the lady at the counter was very nice.

I first had a plant-based long chicken at dme and the patty was a bit dry. I told the employee, and he immediately made me a new one. Very polite and professional staff. Things like this can happen, it just depends on how you solve the problem. So all in all, highly recommended!

Everything was great. My app wasn't working, but I still got a menu. It was very good, as always. Definitely 5 stars for the service. Looking forward to the next time.

Very fast and friendly service, very clean environment (unusual for a fast-food chain). Good food!

After a long time, we went to Burger King around 10:30 p.m. because we had skipped dinner and were hungry. The burgers—Chili Cheese and Big King—were a total disappointment. The patty and bun were completely dry, topped with just a slice of cheese. Since we had the "food" taken away, we couldn't complain. That's enough for the next few years!

Just a Burger King... no better or worse than the others...

Aside from the fact that this Burger King has a wonderful ambiance, is very clean and decorated with lots of plants, it also has two wonderful vending machines that will dispense any and all beverages you could wish for. From Fanta Cherry to Ice Tea Lemon to Coke Zero Peach, you'll find everything. But the best thing about this place are the employees, who serve with such a warm smile and help wherever they can, something you rarely see these days. The men were incredibly friendly, attentive, and helped wherever they could. The gentleman with the dark hair and mustache was particularly likeable and exuded an infectiously positive and optimistic mood that stays with you. A visit is highly recommended!

This is Max from Max and Moritz. Thanks for the free ice cream, Kevin. We all love you!!

Here are Max and Moritz Greetings to Kevin

Quick, fresh and simply a good Whopper😉 Optimal breakfast

Food was cold, fries were sticky and not salted enough

Whenever I travel back and forth between Kiel and Hamburg—which happens quite often due to family reasons—I make a point of going to this branch. The food is always freshly prepared, special requests are accommodated, and the service staff is incredibly friendly. I've never been disappointed; everything is consistently top-notch!

I went to the drive-thru, the technology wasn't working, and overall it seemed like the equipment needed maintenance. The screen didn't work, and I waited a long time even though there was nothing going on. The staff was friendly. The burger bun was a bit dry and a bit cold overall, not the quality I'd expect.

Very tasty and very nice staff.

You feel like you're at home, you know a lot of people and the food there is really delicious, my children especially enjoy the drinks and toys

Food was great. The funny thing is that three people at the counter are bored and have gnats and one person has to prepare the burgers all alone at the back. Then the counter gang yells at him that he's too slow. Just a moment shot 😉🙈. But he made the burgers great.👍 Update April 25 Even though the employees know that the drinks machine has no refrigeration, does not produce ice and the cola is not carbonated, they continue to sell diligently. Only the employee's reference to this was addressed. I'm just doing my job here 🤷. Ummmm, obviously not😡

Food ok, service friendly and pleasant Standard equipment, nothing special Unfortunately a bit dingy and the floor has stuck to the max, especially in the area of ​​the drinks machines No free washrooms

Worst Burger King I've ever been to, 20 minute wait, dirty food, ice machine was made to run with hot tea water, carbonation in the drinks machine doesn't work, loud discussions between the staff.

Good food (for BK) good service Googlereview for free ice-cream. Great!! Extra ⭐️ for that! Needs free-of-charge place to wash hands. Toilet is 50ct

A good shop you can rely on the workers that the food is tasty and nice and hot

We had a great experience. Great customer service, we were there with 3 children and everything was done to make us feel comfortable. Thank you!

Great store, perfect location, top staff. Always my pleasure ! !

In any case! Super nice service!

Food BK standard. Cleanliness sometimes needs improvement. Friendly staff, but I recommend checking the order briefly after receiving it. Edit: Today (4/14/25, 7 p.m.) there was a very friendly and extremely helpful employee at the drive-in, kudos to him!

I have never eaten a tastier burger! Big burger 🍔 reasonable price! And for 5 euros 100 grams of potatoes is unthinkable

After “outsiders” began to run the establishment, its level dropped to minus 3 points. The cola machine doesn't work, there are no dishes with pork, disposable glasses are dirty. For me this establishment no longer exists.

The rating only applies to the plan burgers, which were very good

Very nice and good staff Food was great too.

Extremely satisfied! The food was fresh, hot and delicious – exactly what you would expect from a Burger King. The Whopper in particular was great, really juicy and perfectly topped. The staff was friendly and quick, and despite there being a lot of guests, everything ran smoothly. The store was clean, toilets were well maintained and there was enough seating. I'll definitely be back - for me it's one of the best BK locations in the area!

Very good service and nice staff.

Staff very friendly, tables clean. Unfortunately there are no free toilets

Very bad from Burger King. Coupons are not accepted even though you go in and try to scan them. And none of the things advertised exist

Food was great, but the grill and drive-in are broken O_O Please don't visit branch 14032, too much chaos XD

Ali from Pakistan, a great, attentive and friendly employee. The chilli cheese tortillas are awesome

The Burger King restaurant here offers really good food. The staff are very friendly and create a pleasant atmosphere. You immediately feel at home and can enjoy your meal in peace.

Good service and friendly staff. I ordered a burger with cheese and it was incorrectly tossed. They then gave me the cheese as a replacement at no extra charge. Thank you for that.

No, it's very impersonal with a computer. Sometimes ordering by card isn't possible. Not exactly cheap!

That was really very disappointing. There were only two employees on site: one in the kitchen and the other at the checkout area. Both really did what they could, but with the volume of orders it just wasn't possible. Why didn't the two of them make it? Half of the equipment in the store was broken: drink dispensers, payment terminals and more. Accordingly, it was dirty there because no one had time for that. In my opinion, a store like this shouldn't be allowed to exist as a Burger King franchise. A big catastrophe!

Waiting twenty minutes for “fast” food is not how I imagine it. Was in the drive-thru. Maybe it'll be quicker if you go in 🤷🏻

AMEX is offered. Still it doesn't work. Unfortunately, some of the burgers are also cold.

The staff was very loud at first and had to wait 10 minutes before I was served, so not recommended! Not to mention the food, but what are we talking about here...

We just drank coffee here. Everything was okay and the employees were friendly

Burgers and also the restaurant very cold!

We went in and tried to put together a menu. There was no BBQ sauce for the chicken nuggets. I couldn't use two promotional items. Clean was something else. Not here again. We canceled the order and left

There were crumbs and other dirt on ALL the tables and seats. We didn't even know where to sit. Drinks dispenser without ice. Drinks were warm, under-carbonated and had a disgusting taste. Inedible. Probably won't be back anytime soon. Burger and fries were OK. Service was quick and correct.

Ordered a menu with fries and Whoppers and a soft drink. Burgers ok. Fries were cold and the Coke was non-carbonated even after the second attempt. The employee sees me and the following customer with problems at the drinks machine. No help at all. And as a cherry on top, you also have to pay to use the toilet. Even if you just want to wash your hands before eating. I'm a fan of the crown and not the golden M, but that's never going to happen...

There was almost no chili cheese on my chili cheese fries.

Dirty, cold food, incomplete takeaway order, no response to email request.

Better than McDonald's Big King XXL best citizen....

Quiet atmosphere. Friendly service.

Update 12/16 Nuggets from the Advent calendar are super dry, hard, cold and inedible. two other burgers not available. Been there several times and always been disappointed. Just ordered a takeaway burger from Aral today for the loading process. This has nothing to do with fast food. Everything is freshly prepared on site after the order is received. No stockpiling, no thinking. If 6 onion rings are ordered twice by different guests, 6 are fried individually twice. Advantage of eating hot. Hygiene is very poor, with rubbish everywhere in front of the counter. No gloves, everything is touched with hands again and again. Dispense your own drinks from a vending machine. One that has been broken for ages now has a huge poster for the new churros. We returned because our car was already fully charged. Then I ordered churros with ice cream and another ice cream in the drive using the coupons. Intercom "No Signal". The coupon number could not be entered when ordering at the pickup window. When we asked the employee, “There is no ice cream today.” So we ordered churros with chocolate sauce twice and paid with a card. We should pull into the waiting lane. After TEN minutes the employee comes from the window with a receipt and €7 and the information “there are no churros” Total waste of time.

Floor very sticky and dirty, Seem a bit hectic at the counter. Mixed fries and potato grids.

The castles were fresh and neatly constructed, not like you are used to. Everything inside was top notch clean. The operator has a good team at his side ⭐️⭐️⭐️⭐️⭐️⭐️⭐️👍🏻

We have only had good things to say about this branch for years. Super friendly staff, quickly prepared food and it really tastes so damn good every time. Our absolute favorite ❤️

Everything is fine, but the room is a bit cool

We ate there every now and then. The restaurant is quite clean, only outside directly in front of the building or directly at the windows the rats romp around when it gets dark 🐀 🐀 🐀😮 !!!☝🏽‼️

Burger King it's self is alright, it share a bathroom with a has station, which hat to pay to use, alright if I pay to use it, I expect it to be clean, well it was a disaster. That's why over all only 3 stats.

The BK is simply bad The store is empty and you only get cold citizens. And that on a Friday evening Never again and not recommended

Sent out with the food 30 minutes before closing time because he just didn't feel like it anymore and wanted to close.

Cold. Dry fries burger. Unfriendly staff

First got the wrong burger, but nice staff took care of it immediately. Unfortunately the tables weren't wiped down, the tray trolley was full of rubbish.

Great shop, food prepared perfectly, staff very friendly. Can't understand why people are making such a fuss here!!!

I think the food is okay for a snack bar, but the service is subpar. If you can't handle the self-service checkouts, you won't be helped until you're persistent, otherwise you'll just be ignored.

Unfortunately, our King Jr. Meal is missing the squeeze and, even worse, the toy. Unfortunately I didn't check that. Was in the drive in......I tried to call because I don't want to drive there again from Alveslohe but no one answers the phone there.

The toilets are an imposition. No wonder the entire rest area smells of urine. Urinating outside feels more hygienic than using the toilets inside. The veggie alternatives were “sold out”. So I can't judge the food, as there wasn't any.

The world is becoming more and more the same. As everywhere else, everything is of reliable quality and, as usual, impersonal.

Great effort, takeaway food got cold quickly, but otherwise everything was ok!

Super lovely team and delicious burgers

The Burger King used to be good The shop is very ugly The floors and tables were sticky, the food was unfortunately cold. The drinks dispenser was also sticky.

Too expensive 3 junior with cheese €16.47

Hmm, a bit dingy overall impression, tray return overcrowded despite moderate number of guests, tables outside very dirty, drinks only warm - the ice cream was empty. The food was delicious, but the rest unfortunately detracts from the experience.

Food was okay. Unfortunately there are no tables or toilets.

Burger King is always a good choice when you're craving a quick burger. Service is generally quick and the branch is quite welcoming and very central. For a quick snack, Burger King is definitely a solid option.

Staff is overwhelmed. You should definitely avoid drive-in. Wait forever every time. Now, after waiting over 15 minutes for the 3rd time (as the 2nd car in line!!)...I hopefully never come out here again. McDonalds and KFC are only 5 minutes away and better service.

Food was ok, staff was nice, but the toilets (which charge) were disgusting

What you expect from Burgerking. Staff is very friendly.

Burger King without there being anything to complain about. You know what to expect. Nice service. Burgers prepared more lovingly than in most branches. Visually modern but a branch at the motorway service area.

Dirty room, dirty terrace - despite hardly any people - and the allergens were not removed from the order... Wasps outside the overflowing garbage can and inside the drinks machines...

A break after the long highway journey. 👍

The “special requests” also work!!

Food is fine, it is not clean and you also have to pay for the toilets.

Sad run down truck stop. Payment IT was broken, staff overwhelmed, no change, slow. And actually BKs have a free toilet, right?

I’ve never ever experienced such bad service in my entire life. The young man was rude, offensive and extremely bad mannered. While taking our order did he not look at us once, kept mis-hearing what we said. We ordered mayonnaise and he gave us ketchup, after we had paid and seen the mistake, we pointed it out to him, he just shrugged and said take it or leave it, it’s all we have. My crispy chicken burger tasted awful, as if it had been cooked in oil that had gone off or was too old. We will never eat there again.

Ualmindeligt uforskammet personale. Der var kun 1 person som betjente kunder og han var uforskammet og kort for hovedet. Min burger var ikke færdig. Kommer ALDRIG her igen 😒

If all Burger King is available to you, it is the first and most accessible to you. Vi måtte derudover vente in half time for to Burger. The personalization is very effective. ______________ Of all the Burger King we have been to, this is the worst and dirtiest we have ever experienced. We also had to wait half an hour for two burgers. The staff is very inefficient.

Horrible Burger King. Lame staff, forever waiting time.

One of the few BK where the employees are organized and attentive. The restaurant area is clean.

Sweltering hot. There is no air conditioning, grumpy employees and the food is not good. Change was not returned and I also had to pay 1 euro in toilet money... never again. Worthless

Dirty shop, unfriendly employees, order incomplete. Once and never again

Expected quality of the chain. The branch was well maintained and clean, the employees were very nice and helpful

Ordered, paid, then went home and realized they didn't pack everything. Great you guys. It's not the first time.

Staff very overwhelmed. At least 1 item was missing from each dish. I'm at a loss for words when it comes to the toilets, tampons and sanitary napkins on the floor because there are no trash cans. It's no longer possible to tell when the last cleaning took place. The operators should be ashamed of asking for money for such conditions. There is no end to the rip-off here either. If paying in cash 50 cents. The machine only changes if someone has inserted the right money beforehand. You can also pay by card, but then the incredibly hygienic use of the toilet costs €1!

Free ice cream for rating Kiss on Nut

It's nice, but unfortunately there is often a shortage of ice cream and shakes, which is quite troublesome in the summer.

Something is missing from every order. Really every single time. If nothing is missing, something is prepared incorrectly or has been lying around for ages to keep warm. If you point this out, you'll get cheeky answers from the staff because they don't give a shit. Truly the worst Burger King around here. Even the minimum wage is not appropriate for this service.

Unfortunately there are few places where you can eat.

No ice. Then ordered churros. After five minutes they realize that they don't have any chocolate sauce either. We switch to sugar and cinnamon. They haven't either. The tables not clean. Outdoor furniture rancid. The toilets are chargeable and not clean. Two stars for cheap vegan hamburgers.

The food tastes like you would expect from Burger King. Preparation takes an average amount of time, even if the shop is not busy. The employees are very friendly and helpful. But the tables outside are very dirty and the trash can was super full. Not nice

The Burger King wasn't clean, but the toilet, for which you had to pay an additional euro, was an imposition. Apparently the floor isn't being mopped anymore, everything is so dirty.

The food was just Burger King, okay so far. The tables were not clean, the service was OK. The worst thing, however, were the toilets, which had to be paid for, and in this condition they couldn't be called toilets. Stay away from this rest stop! 🤮