BURGER KING Deutschland GmbH in Goslar

It takes too long for the food to be ready. Waiting 20 minutes is unacceptable.

Prices are high and unaffordable for those with average and low incomes.

I know of one of the best from the BK (Federal Criminal Police Office).

It was very nice and very crowded today, but the food tasted very good.......

Extremely satisfied with all the staff, very friendly and helpful! Thank you for the delicious food and the great service!

Unfortunately, a very disappointing visit. The self-service kiosks weren't working, which already made ordering take longer than expected. When almost everyone was finally able to order, we were suddenly asked to leave – even though other customers were still able to order without any problems. We were told, "We're closing now," and told to leave, even though the place was relatively full and other customers had just ordered a few seconds earlier. This kind of customer service is completely unacceptable and leaves a very bad impression. We certainly won't be coming back. I've lived in Goslar for too long and I've never experienced anything like this before.

The slowest Burger King team I've ever encountered. I've been there twice, and both times it wasn't particularly busy, yet the wait for my order was SO long—crazy! So, be prepared to wait at this Burger King :)

A clean environment, a very friendly team, and always fast, good food. It saved my day again. I'll definitely be back.

The food was delicious and hot ❤️❤️ The place is clean 👍👍👍❤️❤️❤️

Very unfriendly. I had problems with the digital order boards, and the employee's response to his colleague was, "It's the same as always." His colleague, when taking the order, was very unfriendly. My daughter doesn't want to go there again, which is a shame. The XL bacon burger wasn't crispy; the bacon was still cold. We told the staff, and the response was that it's made that way. It's a pity; we'll never go there again.

I received undercooked bacon today. I spoke to the shift supervisor, who explained that this was normal. I asked him if he would eat it himself, and he said yes, and that he liked it that way. Even the photos hanging everywhere didn't impress him; he just started grinning stupidly. Top service and top quality. Thanks for nothing. Oh, and of course, the clearing cart was overflowing.

Everything is super delicious, and the best boss works for you ✌🏽

Despite ordering a small Christmas Whopper menu, we still managed to get a free scoop for the children. It doesn't get much friendlier than that. Keep it up!

You can really skip the fries with chili cheese... very disappointing. Nowhere else at Burger King was there so little sauce as here in Goslar. When I asked about it, they told me that was normal and always the case. The burgers were good and fresh! They didn't have Coke Zero or Diet Coke... sad...

We placed our order and paid, but as it turned out, we paid for someone else, and upon arrival, it turned out the machine had issued two identical checks. In the end, we received nothing.

All the men's restrooms were covered with garbage bags. There was only one toilet, but it was very dirty, and you had to stand with your legs wide apart to close the filthy door. Absolutely unacceptable.

It's just fast food. It tastes like any Burger King.

Unfortunately, the opening hours are a disaster. Today, Saturday, at 3 pm, and the shop is closed. Great.

The air conditioning is on in winter, so it's freezing cold in the store. When I asked about it, they said, "I can't change it." I think you can :)

I went to BK Goslar today and was really pleasantly surprised! The food was fresh, the staff very friendly, and the restaurant very clean – this is how fast food should be!

The men's restroom has only had one cubicle open for weeks; the cubicle is so small that you can barely close the door when you're standing inside.

Every time I order, something is always missing.

Hello, The food was very tasty and fresh, and I'm happy with the service. Best regards

Unfortunately, the quality there has declined. While some of the employees are trying hard, there are also some unfriendly ones. And as soon as you go through the drive-thru, you should check carefully to make sure you've actually paid for everything.

Super friendly staff, clean restaurant, and fresh, delicious food! The Whopper was great, the fries were perfectly crispy. There was hardly any wait time and everything went smoothly. I'd be happy to come back – highly recommended! 🍔🍟🥤

We don't often go to Burger King, and now we know why. With three kids, it's over €50, and the food you get for that is a joke. Large fries are small, and small fries are three pieces... The burgers are completely overpriced, and for that money, we'd rather order a really nice meal and still have some money left over. The menu selection is also extremely misleading, and the surprise comes when you pay. It's sad that something like this still exists in 2025. We were there last time, so we'd rather go to the big M...

Solid Burger King right next to the competition.

Unfriendly staff and I waited 3 hours for the food, it was rancid!

Shift management – ​​in Germany, German should be spoken in restaurants, especially when problems arise, instead of insulting guests in a foreign language. In Germany, customer service comes first. What unfriendly and unprofessional shift managers do they employ? It would be best to have no stars at all.

Nothing to complain about. Sometimes the food is ready super quickly.

The medium portion of fries was a joke. The burger was OK, though.

Very clean Burger King branch, the food tasted excellent and the staff is very friendly

Everything always nice and warm super easy

Slowly, slower, slowest, waited more than 25 minutes for the food.

Not possible, drive in 15 minutes waited, lie down again

There are three locations for burger fast food chains in Goslar: McDonald's on Okerstraße; McDonald's on Baßgeige; and Burger King on Baßgeige. The latter is definitely the most recommended of the three. The clientele there is less antisocial and unpleasant, there are significantly more plant-based options, wait times are shorter, and the branch is relatively cleaner. However, the quality of the products (as with McDonald's) is not the best, and all of the above-mentioned points are only better in relation to the poor conditions of the two McDonald's branches. If you want higher-quality products at an acceptable price, a trip to Burger Express Goslar in Oker (a district east of Goslar) would be the right choice.

The very last store takes forever, and you can't understand any of the employees... I wonder why that is...

Delicious but the prices are high

Employees do not seem particularly motivated

The food came quickly and we were full.

The best burger in a long time. Fresh and delicious.👍👍👍

The burgers were cold, which is always annoying when you're paying 60 euros. Then you have to complain and wait forever. Not good.

No, it was completely overcrowded. We had to wait over 30 minutes for the food, which was also cold. The staff was very unfriendly. The store was very dirty.

Faster, better, and cleaner than McDonald's here in Goslar. Top

The food was simply cold. I was there a few months ago. The food was also cold.

Sevda gets a 10. She replaces the others. She cooks out of love. I ordered ice cream, and it was exactly as ordered. I got enough caramel. I'm asking her boss to give her a bonus of over €1,000.

I tried to order via the app, but unfortunately it didn't work (app error) [but it was still before 11 p.m.] Then I wanted to order via the terminal, and the unfriendly lady at the cash register came 1 minute after 11. She wouldn't accept any more orders. I explained to her that the app was having problems and that I had ordered 10 minutes earlier, but the app was acting up and somehow it wouldn't work. No, no more orders from an unfriendly person. This is the last time we'll be going to this store. We've already had cold fries there, but the citizen was missing, and they kept giving rude replies. Now I've had enough. And never see you again.

Everything fried tastes like it's been in the fryer for quite some time. But hey, despite the bill of around €50, you don't expect much more anyway. The 15-minute wait after ordering has become standard practice. Of course, the toy currently on offer wasn't available, so there was something lying around. I rarely go here anyway, but this is the third time in a row that something has been missing. Simply outrageous and certainly no coincidence; soon every customer here is being ripped off. One can only wonder whether it's stupidity or intentional.

I ordered two Whopper Juniors and a Long Nugget Burger at the drive-thru counter. One Whopper Junior was missing from the bag I was given, which I immediately complained about and received a replacement. Always check the contents!

The app didn't work. A really nice employee took the time to help me. Unfortunately, I don't remember the exact name, but I think you? Something like that isn't something you take for granted. The wait for the food was also short, and it was there.

I don't think it's okay to offer toys at the terminals in the system that don't actually exist. Very sad....

If I have to wait a long time, I'd rather go to the competition next door.

I loved it..friendly and helpful people.

Average food, sticky floor, and taciturn staff My recent visit to Burger King was rather mixed. The food was okay—the fries with ketchup and the Coke Zero were what you'd expect from a fast-food restaurant. It wasn't anything special, but it wasn't bad either. What really bothered me, however, was the condition of the floor. It was so sticky that I was worried my shoes might stick to it. This significantly spoiled the overall impression and diminished the enjoyment of the meal. Cleanliness is an important aspect that definitely needs improvement here. Another thing that caught my attention was the staff. They seemed rather neutral to the point of being taciturn, which didn't exactly improve the service. A friendlier and more attentive waiter would make the overall experience much more pleasant. In summary, the food was solid, but the ambiance left a lot to be desired due to the dirty floor and the demeanor of the staff.

Too stupid to put together orders correctly. Forgot toys and mayo on the kids' menu. Got onion rings instead of 9-pack nuggets. Unfortunately, I didn't notice until I got home.

Everything was delicious. Nice service! We'd be happy to go again.

It tasted good, but unfortunately we had to wait quite a long time at 9 p.m.

If there were 0 stars, I'd give it 0. We had to wait 35 minutes for our food, and then it wasn't even very warm. At King Jr. Meal, there wasn't even anything to play with. Try explaining that to a 3-year-old... never again.

One star is already too many. The wrong burgers are often served here. Vegetarians and vegans in particular should be careful. If you notice that it's the wrong burger, for example, after touching it or licking the sauce, the staff simply puts it back and sells it on. I saw this with my own eyes. Unhygienic and absolutely unacceptable.

What a mess... I was really in the mood for some BBQ again, but it was completely ruined. The drive-thru was out of service, so I went into the restaurant and waited about 20 minutes amidst trash and old receipts on the floor. Then my food arrived, thankfully all of it intact. The burger (Freshwhopper) wasn't particularly tasty; the onion rings on the burger were much too hard, but the extra ones in the bag were completely soggy and cold. The chili nuggets were everything but cheese and certainly not chili. The chocolate shake was just as tasteless as everything else and even cost an extra 50 cents on top of the meal. Last but not least, I got a decent slap from all of that... Almost 20 euros for the toilet... Thanks, that was the last time.

As is typical for BK, many plant-based products are available - so if you want fast food, then go there. The food is usually good, but the quality and completeness varies somewhat - so be sure to check for completeness when you receive your order! The waiting time also varies, although it tends to be longer. I recommend allowing at least 10 to 15 minutes of waiting time for a standard order, and more for larger orders; You don't necessarily receive drive-thru orders any faster either. Unfortunately, the service is now only mediocre or worse.

Wait half an hour for 2 burgers.

The cola tasted like dishwashing liquid

I almost always have to wait 30 minutes for my order, whereas in Braunschweig, a much larger city, the wait is never more than 15 minutes. Popular offers are almost always sold out. When I asked whether it was worth coming back later to get the product I wanted, I initially received no answer at all. It was only when I asked the question a second time that I received a curt “We don’t know” answer. Overall, every visit to this branch leaves a negative impression.

It's a disaster: you get a warm, still Coke, and then you're treated rudely when you ask for a new one. The friendliness is absolutely terrible.

Everything was great, everything was delicious

Probably the slowest Burger King in the world

After waiting 30 minutes for food, we got cold burgers and cold fries. The store was empty at the time. Clear no, drive 50m further to McDonalds!

Food is delicious, but it takes forever and then it comes out lukewarm.

Ate there once. Very nice staff, clean and reasonable fast food

I've never had to wait so long for a burger. About 30 minutes.!!! And I wasn't the only one.

Disastrous experience! Waiting times of over 30 minutes for the food - so slow food instead of fast food! When you ask, the staff seems stupid. Staff seem to be totally overwhelmed and the customers are having a hard time. The store is well stocked because everyone waits for a long time, and nothing because it's so good! Nothing moved quickly at the drive-in either. Really not recommended.

No... burgers were only lukewarm, even though they were made shortly before...

Today I stood at the checkout for an hour and no one paid any attention to me. They have very poor service. 🙂

30 minutes waiting time even though there was absolutely nothing going on...

Food is top...wait for over 30 minutes. It's not possible...unfortunately the service is repetitive

All the chaos in this store was better and especially the supervisors had to wait half an hour for the manager to come because he seemed to have disappeared, the nice employee couldn't find the manager.

Just Chez' BK 😄. Everything is great, the food is familiar...staff friendly and quick, short waiting time...everything is ok. 👍👍

Great tasty food and great prices

The drive window says open until 1 a.m. Saturday. At 11:45 p.m. we were just arrogantly waved away. Then you won't earn anything from us anymore, it doesn't seem to matter.

I really like the new table service. The actually nice ambience becomes unpleasant due to the acoustics in the guest area. It echoes very strongly. A few acoustic panels on the ceiling and room dividers that absorb the sound would be appropriate.

Everything was great, but the waiting time had sunk into the ground. Never again! But it was just an isolated case.

Known quality. Unfortunately it's taking a little longer than usual

Waited for three quarters of an hour for two small burgers, people were standing around to make complaints. This layer should urgently be replaced.

Unfortunately I have to say that the young man at the drive in this evening thought he was very cool 😎 So if you call it working at a snail's pace and then also the friendliness... 🤷‍♂️🤷

Food good, interiors clean. The waiting time is catastrophic, 30 minutes of pure preparation time are not uncommon, even in the drive-thru. Employees are still friendly.

There's always something missing from them. You order a menu and the fries are always missing. Get the employees under better control.

We waited in the drive for 40 minutes only to get no food at the end. The card machine didn't work, which you can say earlier. Very bad service, we will never come to this store again!!!! Definitely not a recommendation! Would also give 0 stars

Waited in the drive for 20 minutes even though there were only 2 cars in front of us. The employee “Jasmin” seems annoyed and unfriendly. Working doesn't seem to be their strongest skill as things move very slowly.

Food takes too long to be ready

Boy is it bad here! Waiting more than 10 minutes for a coffee in a fast food restaurant is quite a challenge.

The service is now better than it used to be.

There are no longer any German staff. You sometimes stand at the drive-in for a good half an hour

The ventilation was set so cold that you had to eat in a jacket

Long waiting time, which is not really understandable

It took three quarters of an hour even though there was only one car in front of us

Half an hour wait for 2 burgers + fries and nuggets. Instead of real nuggets there were plant based. It's a shame, everything was very disorganized and chaotic

The slowest BK in Germany. Eternal waiting time, employees fall asleep while walking. Food cold. Shop dirty including toilets. That's definitely not how it works

I ordered here yesterday with my wife 5 minutes before closing time. We were still allowed to finish eating in peace. The staff was always friendly. I enjoy eating here, the food is fresh and the atmosphere is clean.

Nice service but unfortunately we waited more than 30 minutes for the order. The ordering machine crashed 3 times for different reasons and started again at 0. Relatively clean branch with good parking and enough seats.