BURGER KING Deutschland GmbH in Goslar

Shift management – ​​in Germany, German should be spoken in restaurants, especially when problems arise, instead of insulting guests in a foreign language. In Germany, customer service comes first. What unfriendly and unprofessional shift managers are employed there. It would be best to have no stars at all.

Nothing to complain about. Sometimes the food is ready super quickly.

Everything always nice and warm super easy

The medium portion of fries was a joke. The burger was OK, though.

Very clean Burger King branch, the food tasted excellent and the staff is very friendly

Slowly, slower, slowest, waited more than 25 minutes for the food.

Not possible, drive in 15 minutes waited, lie down again

There are three locations for burger fast food chains in Goslar: McDonald's on Okerstraße; McDonald's on Baßgeige; and Burger King on Baßgeige. The latter is definitely the most recommended of the three. The clientele there is less antisocial and unpleasant, there are significantly more plant-based options, wait times are shorter, and the branch is relatively cleaner. However, the quality of the products (as with McDonald's) is not the best, and all of the above-mentioned points are only better in relation to the poor conditions of the two McDonald's branches. If you want higher-quality products at an acceptable price, a trip to Burger Express Goslar in Oker (a district east of Goslar) would be the right choice.

The very last store takes forever, and you can't understand any of the employees... I wonder why that is...

Delicious but the prices are high

Employees do not seem particularly motivated

The food came quickly and we were full.

The best burger in a long time. Fresh and delicious.👍👍👍

The burgers were cold, which is always annoying when you're paying 60 euros. Then you have to complain and wait forever. Not good.

No, it was completely overcrowded. We had to wait over 30 minutes for the food, which was also cold. The staff was very unfriendly. The store was very dirty.

Faster, better, and cleaner than McDonald's here in Goslar. Top

The food was simply cold. I was there a few months ago. The food was also cold.

Sevda gets a 10. She replaces the others. She cooks out of love. I ordered ice cream, and it was exactly as ordered. I got enough caramel. I'm asking her boss to give her a bonus of over €1,000.

I tried to order via the app, but unfortunately it didn't work (app error) [but it was still before 11 p.m.] Then I wanted to order via the terminal, and the unfriendly lady at the cash register came 1 minute after 11. She wouldn't accept any more orders. I explained to her that the app was having problems and that I had ordered 10 minutes earlier, but the app was acting up and somehow it wouldn't work. No, no more orders from an unfriendly person. This is the last time we'll be going to this store. We've already had cold fries there, but the citizen was missing, and they kept giving rude replies. Now I've had enough. And never see you again.

Everything fried tastes like it's been in the fryer for quite some time. But hey, despite the bill of around €50, you don't expect much more anyway. The 15-minute wait after ordering has become standard practice. Of course, the toy currently on offer wasn't available, so there was something lying around. I rarely go here anyway, but this is the third time in a row that something has been missing. Simply outrageous and certainly no coincidence; soon every customer here is being ripped off. One can only wonder whether it's stupidity or intentional.

I ordered two Whopper Juniors and a Long Nugget Burger at the drive-thru counter. One Whopper Junior was missing from the bag I was given, which I immediately complained about and received a replacement. Always check the contents!

The app didn't work. A really nice employee took the time to help me. Unfortunately, I don't remember the exact name, but I think you? Something like that isn't something you take for granted. The wait for the food was also short, and it was there.

I don't think it's okay to offer toys at the terminals in the system that don't actually exist. Very sad....

If I have to wait a long time, I'd rather go to the competition next door.

I loved it..friendly and helpful people.

Average food, sticky floor, and taciturn staff My recent visit to Burger King was rather mixed. The food was okay—the fries with ketchup and the Coke Zero were what you'd expect from a fast-food restaurant. It wasn't anything special, but it wasn't bad either. What really bothered me, however, was the condition of the floor. It was so sticky that I was worried my shoes might stick to it. This significantly spoiled the overall impression and diminished the enjoyment of the meal. Cleanliness is an important aspect that definitely needs improvement here. Another thing that caught my attention was the staff. They seemed rather neutral to the point of being taciturn, which didn't exactly improve the service. A friendlier and more attentive waiter would make the overall experience much more pleasant. In summary, the food was solid, but the ambiance left a lot to be desired due to the dirty floor and the demeanor of the staff.

Too stupid to put together orders correctly. Forgot toys and mayo on the kids' menu. Got onion rings instead of 9-pack nuggets. Unfortunately, I didn't notice until I got home.

Everything was delicious. Nice service! We'd be happy to go again.

It tasted good, but unfortunately we had to wait quite a long time at 9 p.m.

If there were 0 stars, I'd give it 0. We had to wait 35 minutes for our food, and then it wasn't even very warm. At King Jr. Meal, there wasn't even anything to play with. Try explaining that to a 3-year-old... never again.

One star is already too many. The wrong burgers are often served here. Vegetarians and vegans in particular should be careful. If you notice that it's the wrong burger, for example, after touching it or licking the sauce, the staff simply puts it back and sells it on. I saw this with my own eyes. Unhygienic and absolutely unacceptable.

What a mess... I was really in the mood for some BBQ again, but it was completely ruined. The drive-thru was out of service, so I went into the restaurant and waited about 20 minutes amidst trash and old receipts on the floor. Then my food arrived, thankfully all of it intact. The burger (Freshwhopper) wasn't particularly tasty; the onion rings on the burger were much too hard, but the extra ones in the bag were completely soggy and cold. The chili nuggets were everything but cheese and certainly not chili. The chocolate shake was just as tasteless as everything else and even cost an extra 50 cents on top of the meal. Last but not least, I got a decent slap from all of that... Almost 20 euros for the toilet... Thanks, that was the last time.

As is typical for BK, many plant-based products are available - so if you want fast food, then go there. The food is usually good, but the quality and completeness varies somewhat - so be sure to check for completeness when you receive your order! The waiting time also varies, although it tends to be longer. I recommend allowing at least 10 to 15 minutes of waiting time for a standard order, and more for larger orders; You don't necessarily receive drive-thru orders any faster either. Unfortunately, the service is now only mediocre or worse.

Wait half an hour for 2 burgers.

The cola tasted like dishwashing liquid

I almost always have to wait 30 minutes for my order, whereas in Braunschweig, a much larger city, the wait is never more than 15 minutes. Popular offers are almost always sold out. When I asked whether it was worth coming back later to get the product I wanted, I initially received no answer at all. It was only when I asked the question a second time that I received a curt “We don’t know” answer. Overall, every visit to this branch leaves a negative impression.

It's a disaster: you get a warm, still Coke, and then you're treated rudely when you ask for a new one. The friendliness is absolutely terrible.

Everything was great, everything was delicious

Probably the slowest Burger King in the world

After waiting 30 minutes for food, we got cold burgers and cold fries. The store was empty at the time. Clear no, drive 50m further to McDonalds!

Food is delicious, but it takes forever and then it comes out lukewarm.

Ate there once. Very nice staff, clean and reasonable fast food

No... burgers were only lukewarm, even though they were made shortly before...

I've never had to wait so long for a burger. About 30 minutes.!!! And I wasn't the only one.

Disastrous experience! Waiting times of over 30 minutes for the food - so slow food instead of fast food! When you ask, the staff seems stupid. Staff seem to be totally overwhelmed and the customers are having a hard time. The store is well stocked because everyone waits for a long time, and nothing because it's so good! Nothing moved quickly at the drive-in either. Really not recommended.

Today I stood at the checkout for an hour and no one paid any attention to me. They have very poor service. 🙂

30 minutes waiting time even though there was absolutely nothing going on...

Food is top...wait for over 30 minutes. It's not possible...unfortunately the service is repetitive

All the chaos in this store was better and especially the supervisors had to wait half an hour for the manager to come because he seemed to have disappeared, the nice employee couldn't find the manager.

Just Chez' BK 😄. Everything is great, the food is familiar...staff friendly and quick, short waiting time...everything is ok. 👍👍

The drive window says open until 1 a.m. Saturday. At 11:45 p.m. we were just arrogantly waved away. Then you won't earn anything from us anymore, it doesn't seem to matter.

Great tasty food and great prices

I really like the new table service. The actually nice ambience becomes unpleasant due to the acoustics in the guest area. It echoes very strongly. A few acoustic panels on the ceiling and room dividers that absorb the sound would be appropriate.

Everything was great, but the waiting time had sunk into the ground. Never again! But it was just an isolated case.

Known quality. Unfortunately it's taking a little longer than usual

Unfortunately I have to say that the young man at the drive in this evening thought he was very cool 😎 So if you call it working at a snail's pace and then also the friendliness... 🤷‍♂️🤷

Waited for three quarters of an hour for two small burgers, people were standing around to make complaints. This layer should urgently be replaced.

Food good, interiors clean. The waiting time is catastrophic, 30 minutes of pure preparation time are not uncommon, even in the drive-thru. Employees are still friendly.

There's always something missing from them. You order a menu and the fries are always missing. Get the employees under better control.

We waited in the drive for 40 minutes only to get no food at the end. The card machine didn't work, which you can say earlier. Very bad service, we will never come to this store again!!!! Definitely not a recommendation! Would also give 0 stars

Waited in the drive for 20 minutes even though there were only 2 cars in front of us. The employee “Jasmin” seems annoyed and unfriendly. Working doesn't seem to be their strongest skill as things move very slowly.

Food takes too long to be ready

Boy is it bad here! Waiting more than 10 minutes for a coffee in a fast food restaurant is quite a challenge.

The service is now better than it used to be.

There are no longer any German staff. You sometimes stand at the drive-in for a good half an hour

The ventilation was set so cold that you had to eat in a jacket

Long waiting time, which is not really understandable

It took three quarters of an hour even though there was only one car in front of us

I ordered here yesterday with my wife 5 minutes before closing time. We were still allowed to finish eating in peace. The staff was always friendly. I enjoy eating here, the food is fresh and the atmosphere is clean.

The slowest BK in Germany. Eternal waiting time, employees fall asleep while walking. Food cold. Shop dirty including toilets. That's definitely not how it works

Half an hour wait for 2 burgers + fries and nuggets. Instead of real nuggets there were plant based. It's a shame, everything was very disorganized and chaotic

Nice service but unfortunately we waited more than 30 minutes for the order. The ordering machine crashed 3 times for different reasons and started again at 0. Relatively clean branch with good parking and enough seats.

Disastrous experience! Waiting times of over 40 minutes for a simple order, food cold, tables dirty and tray trolleys flooded with rubbish! Cold ambience, low temperatures in cold winter months! Staff listless and unfriendly! Not recommended!

Very tasty, they work all the time until late at night I come here to eat.

Very loud, dining room not clean, tables sticking, tray carts were overcrowded. The smallest toilets I've ever seen. Something was forgotten when ordering. When asked, the wrong burger was given. Prices on the advertising board do not match those in the cash register system. Churros according to the billboard 3.50 and in the system for 3.80. But the staff is actually nice

I was very satisfied. An extremely nice and dedicated employee helped me at the terminal. The nuggets come with 3 sauces. In the end I put in too much and here too he gave me the money back without any complications. Thanks for the friendly service 🙏🙏🙏

Just a quick ice cream....Standed in the drive in for 30 minutes only to be told they didn't have any ice cream.

Where do you get the sleepyheads from? I've been standing there for 30 minutes and there's only one car in front of me...

I've already experienced a lot at Burger King Goslar, but today was the highlight! With the toilet door to the restaurant open, a pipe cleaning company was pumping out the toilet, and a ceramic toilet was lying next to it! Loud pumping noises could be heard and the employee rolled up a dirty hose in the dining room! It couldn't be more unhygienic! It's crazy what people here think!!!!!!!!!!!

A smile from the staff every now and then would be nice, unfortunately they are not very friendly when it comes to extra requests and questions. Too bad

Were there on Sunday...ordered at the counter...small chicken burger menu and another menu...waited in the car for almost half an hour to order...I myself have worked in such an industry for years...you know that That it's not normal with the long waiting time...the store wasn't full...won't be coming back

I waited 13 minutes for my order, despite the fact that there was another order before me, I missed my bus, which runs once an hour, and when the order was given out, they also asked me if the burgers I ordered were the same, you cooked for 13 minutes and are not sure what you are giving correct order?! Thanks to this service, visitors go to McDonald's

I waited 20 minutes for 2 burgers,

Super nice staff, the food was delicious, what more could you want 5⭐ you deserve from me 👍

The taste has diminished significantly, too

They used to have good service…

Once again everything went well despite rush hour. Of course it took a while to eat, but when there's a lot going on it's absolutely fine... see you next time ✌️

Been here many times. I usually order takeout inside. I was there on a Friday evening, all the order machines were occupied, so I took the drive in. Well, it took about 10 minutes. Actually it worked.

The citizens were already better.

Waiting over 30 minutes for your food in a “fast food” restaurant is not possible. Otherwise you know what to expect for food.

The store is simply catastrophic. Completely overwhelmed staff.

Well I never actually write reviews but I just have to get this out of my mind it was terrible I got the wrong burger and my 2 burgers had a hair on the cheese just disgusting and then the staff wanted to tell us there was no hair on it disrespectful!!!!

Something like that is called a fast food restaurant, cheeky thing. Waited over 30 minutes for the food.

Orders are prepared quickly. Unfortunately, the toilets are often not clean and unhygienic.

Unfortunately I only have to give one star because I've never seen anything like that in my life. After waiting 50 minutes, 50% of the order was wrong. The employees are more than unfriendly. NEVER AGAIN!!

Automat caused several crashes. The staff at the counter can't get an order. Coupons taken incorrectly and could not be deleted. Should do everything from scratch. I know it differently, I'll never come here again. Unfriendly and incompetent. Then they left.

Food good, delivery time too, staff willing and accommodating. But the problem is similar to McD's, about every third order something is missing. Clean toilets are a big plus.

FUNNY, we'll definitely have to see how the urinals are installed on site.🤣

It's a shame, the food is actually quite okay, but unfortunately the staff can't even count to 5. Every time the order has to be checked, even if there's nothing going on, and then they're still looked at askance. Wasn't the first time a burger was missing.

Much better than next door at MC....