BURGER KING Deutschland GmbH in Berlin

The food took a very long time. The restrooms were broken. Oh yeah, and they forgot my teriyaki sauce.

Waiting 30 minutes for your burger with only two other people in front of you is an art that only this branch can pull off. The long chicken patty was cold 🥶 If Burger King franchisees don't like this location, they should close it. Then it's the end of the day, and there's room for another 🍔 chain.

Chaotic, dirty, poorly managed. You're completely ignored at the counter because there are simply too few employees.

No EC payment possible at the drive-thru, had to park and go inside...

Best grilled burgers, simply delicious!

Delicious food at fair prices. Always a good choice!

Clean, fast, and great taste. Perfect for a break.

Helpful and friendly branch manager

The burger they gave me was ready in less than half minute and tasted like it was left there for hours and served it to me.

I entered the restaurant at 4:50 a.m., and there was a customer in front of me whose order was being taken. I waited for 10 minutes, then the employee came over and simply told me the restaurant was closed! He could have told me 10 minutes ago, then I would have saved myself the wait! And the customer in front of me had already ordered. I find this behavior rude. I can't recommend going there.

Pure chaos, 4 of 6 terminals were out of service, order placed at 9:16 PM and didn't receive the order until 9:42 PM (26 minutes later!!!) - unacceptable! This branch is getting worse every year! But apparently no one cares, as there are hundreds of negative reviews and nothing is changing! 3 employees are smoking outside the entrance with what appear to be friends - in the restaurant, a cashier or woman at the front isn't even able to handle the people, no organization, no structure, just all over the place, and above all, very, very slow! Very bad. If you don't speak German, no problem, but can't even understand a €5 bill or a nugget burger, then it's really difficult, and you simply can't assume Grandma Hildegard speaks English. (A scene that played out while I was waiting at the checkout) - While I was waiting, 4 Lieferando/Uber drivers gathered, and they weren't even noticed, no wonder the reviews aren't good either. Of the orders before me, two were incomplete; mine was just missing a dip. But the food was lukewarm to cold, despite the wait. Terrible, unfortunately! This wouldn't have happened in my day 20 years ago (a different branch), but even then, this branch already had a negative reputation and was well-known. People would quickly help out with the burger making in the back, even if they were standing in the front, and didn't just stare and wait. I also filled out the BK feedback form this time, even though probably nothing will happen anyway.

Omg...we had to wait a hell of a long time, 1.75 hours for two burgers. A grandma in a retirement home would have made and eaten the sandwiches faster.

Never eaten such bad ice cream, don't buy ice cream there, better at McDonald's, 1000 times better, there were maggots in my burger too

The service is so slow. They don't know what organization means.

You have to wait a very long time for your order here. Service is slow, even when there are only a few customers. It would be nice if everything went a little faster.

I had a long chicken teriyaki... completely carelessly thrown together and it didn't taste good either.....

A very disappointing visit on August 2, 2025. A 40-minute wait. Several ordered items were missing (including a cheeseburger, sauces, and straws) – and there was a fly in the milkshake! When we got a replacement, which we then had to wait for again because we were initially ignored and the employee didn't understand anything, they also withheld the receipt. That's no way to treat customers. I certainly won't be coming back to this store.

I only got 1 of the 3 sauces. I almost choked on the dry nuggets.

We haven't been here in a while. After our visit today, we have to completely revise our previous top rating. Very long wait, cheeseburger and curly fries completely cold, outside area messy. Dear BK team, we won't be back.

The less effective "fast" restaurant ever. I even considered they just served the last meal for the cow which from my beefburger has made. It was so slow that almost my burger become healthy food. It was so slow I just watched 1 whole one piece epidode (no joke). It was so slow I read the whole receipt (however I even don't speak german). It was so slow I almost took the order 455, but mine was 445 ...

That was very tasty for us. Burger King is our favorite.

We already have no more Naruto figures

I've lived exactly 2 minutes away from this BK for over 10 years. I've been wondering for a few years why my food is ALWAYS room temperature when I get home... Today I saw it because the employee was handling the rolls like in a street food video from India, holding and fondling them for 2 minutes while talking to her colleagues. AND NOW I'M STANDING IN THE KITCHEN LIKE AN IDIOT, HOLDING THE ROLLS OVER THE TOASTER BECAUSE THEY WERE NOT TOASTED... 2 MINUTES AFTER I RECEIVED MY FOOD! It's such a good location, but what you guys are doing there is just a joke these days...

Update: July 30, 2025 Order terminals all offline Co-workers showed little interest in changing anything

The three of us waited 30 minutes for our food and then they put it in a takeaway bag even though we wanted to eat there. They threw fries and burgers in the bag and then gave it to us. I'm a bit disappointed because the other places are definitely better than Burger King.

tastes like any Burger King but it took an absurdly long time lol

Service was too slow that we had to wait about 25 mins to get our food today, which was measurable. Nevertheless, food was fresh & tasty.

waiting time unfortunately too long, I'm hungry and angry

The staff was visibly annoyed. The men's restroom was very dirty and smelled strongly of manure.

Quite a nice restaurant, I come here often, but you need to pay more attention to the restrooms – there's urine all over the floor and the hand dryer doesn't work either. But overall, everything's fine. 👌

You have to wait a very long time for the food. The staff are very slow, and it takes forever for the order to be ready. It's disgusting.

Forgot 2 large fries Wrong burgers Paid €23 for nothing Forgot mayo Disgusting cafe, just water Chili cheese, just cheese, no chili Fries were very soggy and one was also forgotten €23 for all that

The food itself was okay, but the cashier miscalculated the change, gave me the wrong receipt, and forgot my sauces.

This branch is every business student's wet dream. It's a perfect place to observe bad management in action. While the shift manager bleats and loudly drives his employees, who are barely able to keep up with the workload of the Volt delivery drivers, the average in-house customer waits an inordinately long time for their burger. Two standard, uncustomized burgers, without fries, drinks, or any other extras, took a whopping 28 minutes to arrive. It makes you wonder if you couldn't have gone to an Italian restaurant for the same price in that time. Thanks for this lesson in bad management.

Unfortunately, customer service and focus are not well known here. Orders are forgotten, and employees prefer to argue rather than lend a hand. Given these prices, this is unacceptable.

We waited 40 minutes (!!) for our order, 50 minutes for the wings, and then half the burgers were wrong. Fail.

We used to enjoy this place. Unfortunately, it's gotten really bad. The staff doesn't understand DRIVE orders; it takes forever to pour two Cokes into cups. The end result: a sloppy, piping-hot Coke, handed over in a very unfriendly manner. Absolutely unacceptable. We'll never be back.

We ordered a vanilla milkshake, but we got ice cream, and the guy continued to argue with us. Absolutely rude. 0 stars

Very bed experience We're there twice, both times we didn't get what we paid Also, really big line every time Not good at all

The guardian ask us to order anything or leave. The place was half or 30% busy. We did not disturb anyone. We took cola and later on i came back and ordered meal jus because i wanted a burger. But having that kind of conversation with a guard is kinda weird

Update: See photo. A Whopper Junior rip-off. In my opinion, it's a scam. Why is it twice as big in the advertisement? It's a shame. What is Burger King Germany trying to achieve here? The food used to be quick, but you'd normally wait 20 minutes for three customers. The burgers were lukewarm and bone dry, as always. I ordered a meal at the restaurant and received a bag. When I asked, they said, "It's not possible?" There were a lot of non-locals in the restaurant who ordered a coffee for 6 and then stayed for an hour. Sad 😢

The food and drinks are just disgusting.

If I could, I would give it 0 stars. Service is absolutely nonexistent because you don't get served at the counter. I was about to jump over and pay myself. The process took so long that they could have cooked 10 times and fed 30 people.

Absolutely understaffed on a Friday evening, when there is quite a lot going on.

Something urgently needs to change here. There were two employees at the front who apparently had very poor training. The burgers piled up, and people were randomly taken from the order list. They were also pretty confused and argued the whole time. We finally got our food after 35 minutes when another employee came over. When we ate there (which, by the way, was two small burgers with fries and a Coke), you could really tell how stressed the employees were. The food was still good for fast food, but the long wait made the atmosphere unpleasant, as both customers and employees were very irritable. Despite this, the employees remained friendly. Until that changes, I won't be coming here again.

Hair in the food and unfriendly

Food took a while but was delicious, tables were dirty, despite the waitress not even wiping

Great shop but unfortunately the chicken nuggets aren't the best.

The quality of the food is okay, but it's easy to see that this place is understaffed. Orders are usually processed with considerable delays. As for the atmosphere, for several years now, this place has been full of young people who never order, and there's no room on the seats for real customers.

Leider keine Burger King Zeitschrift mehr erhältlich

Aside from the friendly staff, the wait times here are pure hell. It feels like one person is working while the rest are twiddling their thumbs.

It's pretty cool, waiting a good 30-45 minutes for two nugget burgers at 12:30 a.m. Another plus point is that they use Hohe C soap in the restrooms. I highly don't recommend it. Oh, and the drive-through is supposed to be open until 2 a.m., but it isn't. The burgers were okay.

Simply terrible: an unbelievable 25-minute wait for two standard burgers, which they can't speed up even upon request... The atmosphere is uninviting, with trash piling up on the tables and terrace. It's hard to imagine what it must be like here when there's a concert or other event at the nearby Velodrome...

Good fast food, you can eat something quickly, everything is delicious, but depending on the shift, it's also very suitable for a quick snack.

Ordered 25 minutes ago, and now the order is just being processed. Six people who came after us were served first. Of course, I'd rather go to McDonald's. The coupon was for two chicken crunchies, but the bill suddenly said "Long Chicken."

So far, I've waited at least half an hour for a cheeseburger every time, even though there's hardly anything going on. It's so annoying, I'm sick of going to that junk shop anymore.

We've been sitting since 11:50 PM, waiting for a burger (it's 12:21 AM). Leftovers are scattered on the tables, and the place is packed with increasingly desperate customers who were already waiting when we arrived. The real Berlin nightlife happens here 🤣

You always need to wait at least 20 minutes. Doesn't look like a quick service

I waited 17 minutes for two individual burgers. For ten minutes, nothing happened. The employees just kept looking at the monitor but didn't issue a single order. Then customers who arrived after me received their orders. My number was already flashing red on the monitor. After 17 minutes, I approached the employee and told them I didn't want to wait any longer. She then started arguing with the colleague in the back. This whole thing was too much for me. I left without receiving an order. The complaint has been sent to Burger King headquarters.

I ordered food and it took half an hour and they said you didn't order food

I waited for my order for 2 hours and they didn't give it to me.

Absolutely not recommended because there is definitely no fast food here, plan at least half an hour no matter what

Super nice people. We could laugh together at the drive-in. Ideas were implemented.

Took 30 minutes to get our 5 items, food wasn’t overall great. No sugar on the churros so just tasted like oil. Service was absolutely shocking, not a care in the world from any of the staff. Only 5 crew members and no teamwork. Some items were lukewarm by the time it was served. AVOID for your own sanity!!! And also no haircuts or hygiene standards🤮

Ten people are standing around, one is working. I waited 45 minutes for my cold and incomplete order! After asking several times, the only female employee working seemed very stressed. Understandable, considering the other ten male colleagues are just standing around doing nothing. Thanks, I won't be back!

I thought everything was great, and the staff were really nice. Even though it was really busy, it went quickly and they made a lot of effort! Thanks for the delicious ice cream.

Very good experience. Good service, staff is also good.🤝🏻

It is really good experience and worker are to good , polite and well manner . Moreover I like the meal which I enjoy with my friends .

Unfortunately, consistently unsatisfactory. I've repeatedly experienced orders at this Burger King that weren't fully or correctly filled. If you don't check the food on the spot, you often don't notice it until it's too late. In my case, the response to questions wasn't particularly friendly. The overall impression was disappointing for me – both in terms of service and cleanliness. I would like to see more care and customer friendliness in the future.

No matter when you're here: it's slow. The operator needs to change something here.

I visited this place last month and it was a better experience...nice workers and also the food was amazing.

I visited Burger King today and was really disappointed with the service. The front staff seemed completely disorganized and unmotivated. One lady was putting on cup lids three at a time, moving incredibly slowly. Another worker, wearing an earpiece, kept walking around aimlessly without helping. Meanwhile, the kitchen staff seemed to be doing their part — I saw a pile of burgers ready to go — but the front team was clearly slowing everything down. It felt like they were just standing around instead of working. I hope the management seriously looks into this. A little supervision and training could make a big difference here.

Takes too long, like everywhere else these days.

We were here this evening with our three children. Ordering was done quickly via the terminal, and it wasn't that busy. Unfortunately, I don't understand why it takes over 35 minutes to put together three standard junior meals, one Big King meal, and two individual burgers. The pizzeria on the corner can do it faster. Unfortunately, the food was cold and dry. At €38, I'll be back soon. It's a shame, because I was actually looking forward to the visit with the kids... :-(

Long wait of 25 minutes, about 15 orders that came after us were served first, then the order was incomplete and the burger was wrong, ordered extras were missing, the burger was cold and dry, the staff were unmotivated and their friendliness could have been better. Cleanliness also left a lot to be desired. This is the second time we've had a bad experience here. We won't be coming again.

Egal welche Uhrzeit Wartezeit mindestens 20-30min Arbeitnehmer unfreundlich...

A star for the food only because it was late. Service very unpleasant, one person giving your order without anyone at the counter to pay cash. Drama, I waited almost Half an hour just to pay plus later for the order. Employees very slow.

Very slow, the employees are understaffed and chronically overwhelmed; this has nothing to do with “fast food.”

DISGUSTING!!!!!! The waitress, or rather the Burger King employees, are so overwhelmed and rude. Waiting time: about 45 minutes. All small orders are brought forward. And mine has to wait. 12 full orders were brought forward. Logical, right? When I asked where my food was, the only answer I got was that I had to wait until I was called. Now 53 minutes have passed and still no food. The employee disappeared to the back. So after 1 hour and 6 minutes, my number was called. But instead of 563, only 63 was called. But then the food sat on the display for 5 minutes. So now it's been 1 hour and 11 minutes of waiting. No problem, I thought. I'll finish my food quickly and get out of here. I went to the table as mentioned in the posts here. A complete garbage dump. Tables not cleared, chairs and tables dirty. Drinks spilled on the floor. It was disgusting. After I cleared the table myself, I sat down in what felt like a trash can. So then I wanted to eat. The food was cold. The cheese on the burger was glassy and stale, the bread rock hard. Fries were ice-cold and over-salted. Non-carbonated drink. Hair in the burger. Disgusting. Normally they should close the place. In all my years, I've never seen anything like this. By the way, I only noticed the hair when I took a bite of the burger to see if it was edible. I then went up to the front and said I wanted a new burger. Because it was hard, dry, and cold. I also mentioned the hair. I also asked if he would eat it like that, and he said he'd get me a new one. Okay, said and done. I have to praise this employee. Because he then made it clear to me that I should go and eat somewhere else. And I asked why. And he said, trust me and go and eat somewhere else. Hmmmmm…. I think everyone knows what that means. So I'm never going there again. Never again. It's a shame you can't give it 0 stars. I advise you not to eat there. It's better to buy a dry roll; you'll get more out of it.

This place doesn’t even deserve the name fast food/restaurant. The opening times are like playing a lottery. And so will be your order. It’s like pure luck if you get what you’ve ordered and what you pay for. Today I ordered three different items. The restaurant was almost empty (for reasons I guess) and but they took 30 minutes to finish it. Terrible experience since years. Add: 1 out of 3 was the false burger

It's just disgusting there. Burger King should really take a look at their branches. Diarrhea guaranteed!

Extremely accessible, helpful and friendly.

oh god oh god how slow can you be, outsourcing wasn't worth it

Absolutely my thing. Totally unhealthy 😭

They served Fresh food. Quick and friendly service. The table were not cleaned. I had to to clean the table. There are plenty of car parking available at restaurant premises.

Instead of the cola I paid for, they poured me sparkling water and I waited 15 minutes for my order.

Received completely wrong order...and not for the first time. Simply forgot fries on the menu.

I was there today and ordered takeaway. When I got home, I noticed that the medium fries, 20 chicken nuggets, and ketchup were missing from my bag. I was shocked. I've never checked my orders before, and everything I ordered was always there. I'm still stunned. How can something like this happen? I don't understand it.

Very slow. Incompetent. Unfriendly staff.

You wait at least 15 minutes each time and something is missing every time.

Boy, that was the worst Burger King ever. Even the one at a shitty train station is better. No card payments, no trays?! And the restrooms were just ewwwww

Not only do you have to wait over half an hour for your order, it also tastes bad, half of it is missing and everything is dirty. The toilets were full of piss stains and not cleaned at all

The burger patty was raw, the food was cold and undercooked. They changed it silently, but didn’t even apologize. The tables are dirty and no one cleans them. Terrible.

Yesterday the toilets were a mess, that's just not possible... Can the service be a rascal and taste the food - a no go

The blades you order are always out for service

It’s super bad service, everything was out of service and we couldn’t even get our food because it’s only cash, the cashiers were super rude and bugs everywhere😡🤬😡🤬😡👿👿😠😣😖😤 there was hair in our food , this is basically prison food.

Unfortunately I have to give one star, I ordered at the terminal on October 20th and paid so far. Ordered 1x onion rings and 1x nuggets of 6 only when I yelled at 8.45pm because my collar was bursting, combed my food and then cheekily said that if it took too long you should NEVER go somewhere else!!

Every time something is missing when you take it with you Plus half cold half warm

For me, Burger King is still the best of the large system restaurants. I'm not talking about the small, non-Germany providers. There are also many, e.g. T. better ones that suit my taste. But: I'm not a fast food junkie either.

Worst town hall I've ever been to. The employees don't even know B1 to communicate properly, they laugh at you in Indian and the food was disgusting and cold on top of that. Off to Mcces I say