Burger King in Berlin

Things seem to have improved. In any case, there are no longer any missing items from my orders.

It's a long wait, you can only order from the machine, the cashier said, coupons don't work, people's meat is burnt 😤

No . Fast operation doesn't seem to work very well here. Waiting time from order to delivery 25 minutes.

Food ok but you can't order the cheese from the burger at the machine. Unfortunately, the staff didn't manage to cancel the cheese after being asked twice.

Only one floor, no toilet, orders are always missed. Price isn't fair to service

I've been here several times over the last few years and each time it takes forever for the food to arrive. Unfortunately it doesn't seem to have improved over the years...

Actually always good, but today I was there and had to WAIT AT THE CHECKOUT FOR 20 MINUTES!!! Even though there was only one other person standing there

Unfortunately, the store is becoming more and more dilapidated, and now a 20-minute wait is already short, but still a long way from fast food. Even if the store is empty you have to wait at least 15 minutes. It is also advisable to check the order here immediately because something is always missing. Today on March 13th, 25, 3 items were missing from a simple order for 4 people and after waiting politely, I finally lost my temper because I was mercilessly ignored. The staff is becoming more and more unfriendly and only speaks broken German, but I couldn't recognize the language spoken by the employees; it certainly wasn't Turkish or English. That was definitely our last visit to Burger King, even if I have to take the bus to the next McDonald's I can still eat faster (in Glienicke - it's always quick - or Hallen am Borsigturm - is always full and therefore takes a little longer -). Oh, I also wanted to get rid of something when it came to eating. In addition to the fact that with such a complaint the food tends to get cold, you often get bonuses like hair in a burger, today it must have been a beard or nose hair, dark and too long for an eyelash but too short and thick for hair on your head. Absolutely no longer recommend this branch!!!

It's cold inside like every German fast food place. The Whopper in Poznań's Chlebak (Poznań city center) is much better. The only advantage is that it is open 24 hours a day. You can wait while waiting for roadside assistance. - Inside cold like in every german fast food restaurant. Whopper burger not as good as in Poznań, Poland - Main Train Station. 24hrs open so we can spend some time in waiting for car service

Been waiting 30 minutes for my food at Burger King

The best are the vegan burgers and nuggets! Unfortunately the service has a lot of room for improvement. The only thing that works (at least) is the greeting. When my order was ready, I mumbled the order number and turned away from the counter while two other employees had a relaxed chat. Apparently it doesn't matter who takes the orders from the counter... It's also a shame that there have been problems redeeming coupons at the customer order terminal for weeks. A note would be a dream as the staff does not proactively support this. This is not how branch loyalty can work. ;) It was my last visit here!

After a long time we decided to get a burger at Burger King again. It was already late, we were hungry and didn't feel like cooking too much before we could eat. The drive in is also a practical thing. So we drove to the drive-in counter and picked out a few burgers. It should be 2 X-tra Long Chilli Cheese, a King's Champ 'n' Cheese Beef and a classic Whopper. Well-known and knowing from days gone by that a Whopper actually tastes delicious. So we ordered the things and drove up to pay. The order was now supposed to cost 12 euros and a few cents - and it was clear to us that our order had not been taken as we had said it would be. So the whole procedure at the checkout started all over again - and lo and behold, as expected, it was now over 20 euros for the 4 parts. There wasn't a long wait and we drove to our house - no longer than 5 minutes. As soon as I unpacked it, I had the impression that something wasn't right. And with the first courageous bite into the burger it was clear what was wrong. The burgers were cold... ...so not lukewarm because it has cooled down because of the long lying time, but really cold. Something came out of the King's Champ that was really heated, probably something like the sauce should have been. This burger tasted as cold as it was shit - and was effectively inedible. But there was no real joy with the X-Tral Long Chilli and the Whopper either. It was so much more, hunger drives it in - and disgust chokes it down. We've only rarely been to this temple of culinary desires in the past - so we'll probably avoid it completely in the future - you can throw such food to the pigs to eat - but I'll pay just a single cent for such filth again I think paying is out of the question. There are now plenty of other Burger Bruzzlers who know how to make a great burger. Here I can only summarize: Burger King, topic missed, put, six!

BK always a pleasure! 11.1.25: was there at 1 o'clock in the morning today. Pleasantly empty, burgers fresh and really warm on the tray and finally the best, crispiest fries. Top!

Fast delivery, but extremely disappointed that the fries were definitely from this morning and therefore ended up straight in the trash (rock hard). The drink was delivered incorrectly and the sauces were completely forgotten. Despite quick delivery, the food was cold. Too bad.

I was there today and bought a Bacon King and a Doppelwobber, the two salespeople were nice, but the meat was completely raw and that's why I've been extremely sick all day. Hunger drove me to eat the sushi burger, I also have and will have diarrhea Don't buy any more there on the weekend, given the high price you don't want raw meatballs Because I'm feeling really bad about it, I'll probably get the health department involved! Always tolerated it well, except for this meal.

You always have to wait a long time and are not properly understood. Some of the food arrives cold and there is always something missing. When you ask that something has been forgotten, you are brazenly ignored. The machines for ordering are totally unnecessary. The touchscreen doesn't work and you couldn't print out a receipt either. When we asked at the checkout, they looked at us stupidly and said, "It's not my problem" and supposedly couldn't print the receipt immediately after ordering. Never this Burger King again!!!! All other branches are 100% better.

Currently (rightly) closed. Unfriendly staff and loud arguments in the kitchen. The food was extremely bad and the waiting times were very long.

I ordered from home, but also locally (just not eaten there yet) and I have to say that everything was as I imagined. The food was good and so was the rest. Nevertheless, I'd rather give it four stars and not five, because I can't really rate the restaurant on site.

Disasters Burger King… has nothing to do with fast food

Tasty, but the shop could use more structure.

The employees are very slow, just talk to each other and don't work. Everyone had to wait a long time and everyone waited at least 20 minutes for the food to arrive.

so very bad eating disgusting. I had 6 onion rings stolen twice, limp and bad. When we were finished we left and he wrote to us to take away the tablet, even though this tablet tray was full, so my last visit is never going back!!!!

We really had the worst experience you could have here. Not only did the food taste disgusting, but none of us actually ate it. The children didn't really eat their children's menu, just a little bit, then they didn't want any more of it. When we got home we brought the boxes in, thinking maybe they would want to eat it later and what would I discover in one of the boxes? Mouse droppings. I almost threw up. My children ate it. My little daughter threw up a good two hours after eating and continued throughout the night. That was definitely the last time we ate anything there and I will now inform the health department.

I ordered 2 menus where the fries were missing from both of them. When I told the employee, he told me that they weren't part of the menu even though they were on the receipt and wanted 60 cents from me for the ketchup I had forgotten!!! Toilets only open at the bottom & only the one large one that was completely filthy.. everything upstairs is completely closed including the seating area, never again!! The star goes to the onion rings, which were delicious, but otherwise that was it!

Ms. Heba was super friendly and served us excellently. Great shift manager who has more than just a good handle on her team. Great woman

Good shop, staff sometimes a bit slow

The ordering machines are the last shit. You don't need to ask for help, even though you have employees, you won't get any help. Very unfortunate and rude

Main entrance closed, you have to enter the back of the shop. There is no information sign. Coupons don't work at the machines, so you have to pay exorbitant prices. At the checkout at the front, the coupons suddenly work for the friendly (I think Ukrainian) employee. But another woman immediately storms over to her and orders her not to take any more orders; the customers should only use the machines. Mobile orders via the app are also not possible. FuzeTea Peach was not available to order, even though I could see the bottles. McDonalds is worlds better when it comes to software and service.

15 minutes of watching in silence as one of the employees in the kitchen complained loudly in her native language about the customers who had prepared them incorrectly. After I left the room I realized that I had received beef instead of chicken and wanted to exchange it politely and suddenly she started yelling at me and shouted from the kitchen “that she didn’t have time to talk to us” And after making sure I didn't order wrong, I heard "what's the problem?" It doesn't have anything to do with nationality or anything like that, it's just called rude, unqualified staff. Complaint to head office is also sent.

The waiting time is unforgivable 47 minutes for a coke. When we asked about the status of the order we were rudely rejected and I was told that the order was already out. Likewise, communication between customers and service staff is very difficult and incomprehensible Very dissatisfied with my visit.

The food is always as you would expect, and the drive-thru is packed properly. We have never had an incorrectly packed order in this branch. Only the waiting time at the drive-in is sometimes too long, often over 10-15 minutes. Have to wait. But the employees are always nice and friendly.

Customers should be reminded to put the empty trays in the shelves

Cappuccino is not good at all. You may be thinking, what did I expect to get a good coffee at Burger King? Sry, if you offer something like that it always has to be good. If you have something bad, you shouldn't offer it at all.

Waited 20 minutes for 2 menu orders on a Tuesday :/

Long wait.. the cheese seemed to be missing from the whopper

Edit: Now that the machines have been established everywhere, I go here again every now and then. But be careful, always, really ALWAYS check that everything is inside. Things are so often forgotten that it seems to have a system. I just forgot once and immediately got ripped off again, two things that were ordered and paid for were missing again. Original: Beautiful, new vending machine ordering system. The things themselves are really good, you have all the options with a view of the price, see what extra it costs, etc. The only problem is when, like here, the staff ignores these orders. After I ordered at the machine, 5 new guests came into the regular ordering queue and were served before an employee took care of the terminal orders. Actually, the speed was always an argument for the store... But I will avoid this in the future

Abnormally unfriendly and it takes a long time for the food to arrive. Staff completely overwhelmed. Should rather make kebab

The order was made at the terminal and this time it was the second time that the Quetschi was missing from the children's menu and we weren't asked what we wanted instead. In addition, all the sauces were forgotten. When I asked the employee that the Quetschi was missing, he just said: "It's sold out." He turned around and continued working on the other orders. I couldn't even mention that the sauces were missing. I think the promotions that Burger King is currently doing with the coupons and especially the onion rings are really great. But if in the end you don't get what you paid for then that's very weak. I think I'll switch back to MCDonolds.

I waited 30 minutes for a whopper menu and everything was extremely crowded. Everything was full and the upper floor was simply closed. I just find that a bit cheeky... Well at least the food was warm.

Unfriendly staff, insults customers because they want their order as paid for. 3 burgers 20 minutes waiting time. Non-carbonated drinks. Recup calculated but not sent out

Bad service, even worse food – Burger King disappoints across the board I have rarely been as disappointed with a fast food visit as I was at this Burger King branch. As soon as you entered the store you could tell that the service was no good. Instead of a friendly greeting, there was disinterest. The staff seemed barely able to formulate clear sentences and there was no trace of politeness or a simple “please” and “thank you”. It seems like no one has ever heard the term “customer service.” The highlight, however, was the food. What is sold here as a “burger” hardly deserves the name. The burger was cold, the bun was limp, and the patty tasted like it had been pressed from the cheapest meat substitute. The fries - or rather the sad, over-fatty leftover potatoes - were soggy and tasteless. Not even the ketchup could save this bland taste. I wanted to redeem 400 crowns but the employee was unable to redeem them for me and the crowns disappeared In summary: If you like bad service, bland food and a generally unfriendly atmosphere, this is the place for you. I recommend everyone else to give this store a wide berth. Burger King? More of a burger flop!

The service is bad, no one can speak German really well. Locals from Albania would have it easier to communicate than Germans in their own country. The food is cold, small portions and there is a 10 minute wait for an ICE CREAM. Conclusion: cold food, no employees who speak German, and too long of a wait. Better go to McDonald's

The employee with the black, long hair at the checkout at around 1:30 p.m. was very unfriendly. She also complained to us because we asked something. On the other hand, the brown-haired colleague was super friendly and was also very helpful.

Food was ok, but the restaurant is very dirty. Of course that's also up to the guests, but at least the tables and benches should be cleaned much better from time to time!!!

20 minute wait at the drive through, then cold burgers... Nope.

You stand in the drive for 30 minutes and are told there are no employees. Never again

The toilet is broken upstairs, otherwise good as BK is

Today was the third time I went to the “Drive In” I was in a hurry and just wanted a cheeseburger and ice cream. It took a whole 15 minutes and the burger wasn't even really warm. How can it be that it takes so long, every time?! I rarely write reviews, but I hope you read this and improve your service.

17min waiting time for an easy order! The store was dirty from the floor to the toilets just disgusting. The fries were cold. Thank you, the experience left an impression on me… every star is too many, sorry!!! Absolutely NO GO.

I would like to draw your attention to the fact that the playground and the tables in your branch are very dirty. The playground is heavily contaminated and urgently needs a thorough cleaning to ensure safety and hygiene for the children. The tables and seating areas are also very dirty and should be cleaned. I would appreciate it if you could take care of the cleaning immediately so that all guests, especially children, can use the area safely and cleanly again.

Such snot here. Wait up to 20 minutes for food

Unfortunately no chocolate shakes on a regular basis

As soon as there are more than 3 people in the store, you wait at least 20 minutes. The toilet sometimes stinks up the entire store.

I ordered at the machine and waited about 20 minutes for my food, I'm sorry to say the employees are so soooo slow that you get angry, I also don't understand why the first floor has been closed for months??? One employee's gait is so slow that a snail can crawl faster. If you don't want to work here or don't feel like it, then why are you here? The food is cold and not appetizing:( really bad for the money. Never this branch again!!!!!!

Bad and unfriendly staff. Served slower…..

The hamburgers are just too dry for me, but that's a matter of taste.

Forget fast food! Our fast-paced world is already hectic enough. Go to Burger King in Waidmannslust, order a cheeseburger, sit back and slow down. No matter whether at the drive-thru or in the store, you get a lot of time for yourself here. Your health will thank you, simply because this is the only BK where you lose weight and don't gain weight. By the time your order arrives, you will have lost 5kg and found yourself three times over. Do like our employees and relax in our oasis of slowness. After your first visit here, you will be absolutely patient and needless in every everyday situation, no matter how consuming. Once you've endured the marathon of waiting at Burger King Waidmannslust, you won't be fazed any more. An experience for the whole family. Pro tip: Take a good book with you while you wait. Or even two. And order BEFORE you're hungry. Ideally right after your last meal.

A fairly clean shop that is a pleasure to visit. The selection is huge and we sometimes like to eat a set menu here. A visit is worth it.

Placed an order of 2 burgers and waded in the store for 22 minutes... They also seem to be understaffed and when others complained the staff responded rudely. An incredible impudence and drove away other customers...

The order is only delivered after 3 hours, they don't answer the phone either, the food is always delivered cold, I ordered a Schocko shake, I get a vanilla shake, never again

Back then I felt like I ate there every week and everything was great, but about a month ago I noticed that the food tasted even better (meat was hard, etc.)! About a week later I ate there with my father and when we got home we broke out and both had food poisoning!!! You can't really eat anymore.

Always a hassle, the promotions often don't exist here and today I stood for 15 minutes and tried to place a large order three times. Every time the system collapsed during the payment process. When I went to the counter in a rage, I was told that the kids menu would give an error message. Can't you write that down!? I suggested it several times, but nobody at Burger King was interested. Others were also angry...really lousy service here in the store.

Waited over 10 minutes for a simple menu. I’ve been to many burger kings but this one is just straight up unprofessional.

I was just there and literally died at the checkout with my order. I was successfully ignored for so long that I left without eating. The kebab shop 10 meters away was much more customer-friendly.

Just one customer toilet for everyone, and it's absolutely disgusting. Dirty, no toilet paper, nothing to dry your hands,... This branch generally doesn't seem particularly well-kept, and the entire upper floor (where the rest of the toilets would be...) is cordoned off.

They keep breaking their ice cream maker 👎

Service is absolutely zero, I was waiting 20 to order and they absolutely don’t care

Experience so far only via the drive-in, but positive. The things are always freshly prepared. The service friendly. I'm there every few weeks.

Staff totally overwhelmed. Orders are usually wrong. CUSTOMERS who did not order digitally on the touch screen and who ordered on Theses are simply ignored. I left after 15 minutes. If I did my job like that, my boss would have fired me immediately. The manager told me to be patient and then simply served another customer. Of course I ordered from the electronic control panel. Thank you for not serving us.

Communication was difficult at the drive-in and people were misunderstood and therefore ordered incorrectly, which led to annoying arguments and cancellations

Well, what can you say, a normal Burger King, very large employees could hardly speak German but nothing new, nothing was forgotten and the coupons didn't work, everything was normal, nothing special

You can travel all over the world and distribute Corona because everyone is selfish And all the restaurants have been open again for a while now, but Burger King only allows you to eat outside and you're not allowed to eat inside.

Come on, please sell the boneless minced meat...get it, that's easy...something

So unfortunately the term fast food doesn't fit this place. I waited 15 minutes for 2 crispy chicken even though I took it to go, so if you're in a hurry you should go to the kebab next door

I think only interns work here. Incredibly incompetent employees across the board who don't seem to know what they're doing. No movement works, everything takes forever. Quality is poor, fries are never fresh, and the burgers are different every time. Pull yourself together and do your job right!

The food has always been good and always complete. Gladly again. Update 5/19/24: I've been there 4 times in the last 2 months and each time the order terminals crashed. Staff don't know how to help either.

Something quick to eat, fortunately rarely.

What’s this lie about “it’s faster at the terminal”???? Not true at all!!! Service staff takes orders! If I place my order myself you have to pay me wages. I'll work for you then, just in case the service employee didn't feel like it... Then just stay at home!

There was only one customer in front of me and the drive-thru wasn't busy, but we still received a lukewarm burger. I had better experiences with the competition because it was also cheaper. Ordering via self-service in the restaurant does not seem to be a relief or better service 🤔😥

There's always something missing from the bag! Impossible!

The employees do not wear gloves

I would give it 0 stars if I could, I had to wait 40min for a measly king smart menu, the workers were rude and unhelpful and I would never go again.

On certain days the waiting times are very long for an order

Also das ist der schlechteste Burger King. Die Bedienung ist unfreundlich, aus der Zubereitung hört man rumgelache, spricht auch nichts dagegen wenn das Essen und der Service stimmt! Ich empfehle es niemanden

I am workin in this aria and buying always good hier but the worker inside is very slow and not friendly. But the food is good.

What you would expect from BK. It has a lot of space, the service is quick and it seems clean... at least on the surface... but it used to be better somehow. The service girls work bored.

If you're in a hurry, Burger King always works. Personally, I like it better than the competition with the golden M. The flatulence from fast food is always free :)

You can only order from the terminal... barf Best regards Alexander Scheliga

It's nice that all burgers are also available on a veggie basis. I think the veggie burgers taste better than the animal burgers. Now only eat the veggies here!

The drinks were as they should be. The service is a disaster. I had to wait almost 20 minutes for my coke and coffee. Hey, it's just coffee...... Please work on coordination. Ambiance is as usual, everything is clean and clear.

The last time we visited the drive in we redeemed voucher 401. When we got home, we discovered that the two X-tra Long Chilli CHEESE burgers were prepared without cheese. We called the branch and explained the case. We were assured that a piece of paper with my name would be left and that we could pick up two free X-tra Long Chilli Cheese Burgers on our next visit. Today we were at the drive in again. Of course there was no note, but there was the friendly answer: “Anyone can come there.” I wonder how everyone can know that two free burgers can be picked up in my name at this very branch. Today I spent money again on, among other things, a warm cola, a strawberry shake that was actually supposed to be a vanilla shake and cold burgers. A bunch of money spent for nothing, with no compensation. Now there is one less customer, but Burger King doesn't seem to care.

Unfriendly staff at the drive in

At lunchtime, there was only one other order before, and it felt like I waited 10 minutes for two chesseburgers. These were freshly prepared, but were still cold. I only noticed in the car...

We asked if the ink could be cleaned and then she threw my burger on the floor and told me that she wasn't a servant

Friendly service 😊 and very clean rooms.

Food tastes good. Ambiance is not that great. There is no service in that sense. Only the checkout staff.

Something is often forgotten and the employees are often unfriendly. Food is delicious.

I swear by everything the worst employees in the world. Every time something is wrong and something is forgotten. Oglum are you too stupid to read? Some weird people work there🤮

Da ich 42 min auf meine Bestellung warten musste, hatte ich genug Zeit das Treiben hinter der Theke zu beobachten. Unfassbar schlecht! Von 10 Bestellung wurden 4 reklamiert und eine Reklamation nochmals beanstandet. Burgerbrötchen durchgesifft, Essen war kalt und der Mann und die Frau hinter dem Thresen haben sich ständig ungeblafft. Wenn du auf Inkompetenz und schlechtem Essen stehst, bist du da genau richtig. Spart Euch das Geld.

Ein super Service am Drive-In - lange nicht mehr so viel gelacht beim bestellen! Die Person, die unsere Bestellung entgegengenommen hat, hätte uns alles verkaufen können! Ein ganz tolles Erlebnis, welches ich so noch nie hatte...