BURGER KING Deutschland GmbH in Berlin

It's unbelievable how work is done here. A burger consisted of 2 subsides. The burgers are far dry. Once again a burger and lattice potatoes were forgotten. A burger was missing salad. Of the lattice potatoes ordered, half consisted of fries that were not ordered. Nobody there understands my language. This store should be closed...

We tried to order at the terminal for at least 15 minutes. Since that wasn't possible because the terminal didn't accept the codes, we went to order. The employee himself sent us back to the terminal. After we said several times that it didn't work, he wasn't able to place the order himself to record. For whatever reason!!! No customer service at all - McDonald's is 30 meters away. Then just like that

Please what is that supposed to be? Not only were the chili cheese nuggets forgotten, but also that. 2x the same burger, 2 different buns that were also wrong...the place is getting worse and worse.

Waited 15 minutes for the food, the trays of garbage were piling up because the collection containers were already overfull.

Patty was warm, Bun was cold. So overall we found the food to be rather cold. It's a shame that the food was rather bad because it was cold, because the staff was really extremely friendly. One question: How do you manage to prepare and serve the fries cold? Respect.

We have often had bad experiences because you never get what you ordered. What you get is usually cold and dry.

Worst Burger King in Berlin. They can't even pack the right burger and when you order a milkshake you just get a lump of ice in the cup that you can't drink

Funny concept. But somehow it is reflected in every store. Until now. There may also be exceptions. Hardly anything going on. But you wait forever. Then they won't get along. The food takes forever and isn't warm either. What's going on. Orders are incomplete and that's another problem. With this service, the time it takes to park for just one hour can be very tight.

Good food options. Ate here for three meals but during one visit, did not get every item ordered and paid for. Check your order before leaving!!

The big burgers there are really tasty and really fill you up, for 10-12 euros you get more than enough food and drink to keep you well fed. I also like to try vegan products but the patties are too heavily seasoned for me (it's like smoked or artificial and this taste stays in your mouth forever). Service tends to forget things so check your order. Cleanliness is mostly ok, but the people there can't eat properly either, I mean, the floor is sometimes dripping with grease and chips or salad. It's very strange what's going on with people. Otherwise great burgers and good fries and relaxed seating.

It's sad that at the Drive Inn you never pack fresh products or even the ones you ordered. Now you can't even deliver an order correctly. After receiving not my order but someone else's and giving it back to the Uber driver, I called customer service twice within 90 minutes and ended up canceling the order and you can keep the money because I don't accept it. that I should write you an email about the order that was not completed! It's a donation to you, maybe you can see if you can hire people who actually want to work. You simply ruined the evening of two children! Bravo! Luckily there are others who can do it!

I just ordered 6 burgers all with extra cheese and none of these requests were taken into account!! Burgers ice cold as if they had been there for hours and would never be eaten again

Full house and therefore freshly prepared food. It was good 👍

The last time I tried to fill our stomachs with low-nutrient food with my Broski, everything was fine except for the ordering terminals, which apparently still run on Windows XP, didn't work. Today I was eating with my Broski and another Broski and Burger King simply had no BEEF! We had to starve and feast, and afterwards we each had to eat two long chickens because we didn't want to inhale plant-based products. The salesman didn't look at me in a friendly way, but more like he wanted to punch me. This shop is disappointing, except for the ambience, which doesn't need to be hidden. Broski 1 Broski 2 Broski 3

Extremely long waiting times, no receipts in the machines, no water in the women's toilets. Employees are unfriendly and have a very chaotic and inefficient way of working.

Chaotically organized, sloppy staff, never again

we visited the burgerking at 22:30 12/10/2024 if i can i would rate the store 10 out of 10. the guy at desk always tries to help us get the food faster and his work is perfect and he tries his best to give us the perfect eexperience in the store.

Whether a waiting time of 22 minutes can be considered fast food... I don't think so

I forgot to pack half my food and I fart dry

When ordering take away, what was ordered has never been packed. Something is always missing. Last time more fries were packed instead of the burger. Plus, ordering always takes forever. A lot of employees stood around and chatted, and recently there was even a loud argument. I'm adding to my previous review because we tried it again after months. There was always something missing from the burgers today (onions, sauce...). The crowning glory, however, is shown in the photo. Still worth avoiding! Update 9/30/24: Everything was great today, the order was complete, the food was delicious and the staff was very friendly. There was even a packet of ketchup too much. For this I increase it by one star.

It tastes quick and the prices are ok too. Enough parking spaces available.

Ordered the Whopper menu to eat there, but unfortunately the Whopper and fries were cold, after an immediate complaint everything was warmed up in the microwave. No thanks.

Things are getting more and more dismal at Burger King. The Whopper is actually still my favorite burger. But the ingredients are just slapped on top. Iceberg lettuce with stalks. Well, it just has to be quick. The half liter of cola for just under 4 euros isn't exactly a bargain either. The most disgusting thing is the ordering machines. It takes forever to click through. It used to be said: A Whopper without cheese and a Coke please...

It took a while but the staff apologized nicely The man at the drive counter was very nice 👍👍

Burger King in Teltow is a great place for a quick and tasty meal. The place is clean, the interior is spacious and well organized. The service is nice and efficient, orders are processed quickly, even during rush hours. The menu offers a wide selection of burgers and sides, including options for vegetarians, which is a big plus. The burgers are always fresh, juicy and the portions are filling. The fries are crispy and the drinks come with free refills, which adds value to the whole experience. The location in Teltow is convenient, with easy access to parking, making it perfect for a quick meal on the road. I recommend this place to anyone who likes classic fast food, but in a good version. It's definitely worth visiting!

I don't want to rate the food at this point. We all know that BK has a certain “quality” and you plan for that accordingly. I also don't judge the cooled burgers that we've had here many times. I judge the immense (!) waiting time of now over half an hour. When we arrived there was a single car in front of us. A single one. There are a lot of employees running around senselessly in the store and there are hardly any guests. This contradicts every concept of “fast food”. We would have left 20 minutes ago if we hadn't had to drive through the green area. Because there was still one car in front of us. Now we wait.

The staff is so unfriendly early in the morning that you lose your appetite

Unfriendly staff. Older customers couldn't handle the ordering terminal and wanted to order at the checkout, which was refused by the staff. Outrageous. I think these customers will never come back.

The food was cold. Service hardly understands German and everything around it screams to be cleaned

Disgusting toilet.Sales staff can't cope at all

Thanks for the Macaroni & Cheese lover without the Macaroni & Cheese patty

I love the Long Chicken Menu, Code 211

Shortly before closing time, it's nice to waste time taking your order and 10 minutes before closing time simply mumble "it's closed" out of the window in the drive-thru. Thanks, off to McDonald's😜 PS: Actually stuck in the drive-thru until the order in front of us was processed at a snail's pace.

Absolute catastrophe, this shop has never been served worse and today is certainly the fifth time that nothing works there as you would imagine. The woman with black hair at the drive-in counter is completely off track and can't remember anything and asks again 30 times what the burger should be like and in the end the food comes out wrong with extra ingredients that were paid for. Anything can happen, but that's enough for me now, it's happened too often. I hope the branch management reads the bad reviews and takes action. I will never come to this Burger King branch again. If you want to know how to do it right then stop by Burger King on Großbeerenstrasse in Mariendorf. This is a really good fast food restaurant.

Since my coupon at the machine didn't work today, I went to the checkout and was told with an annoyed look that I was only allowed to place my order at the machine. When I explained the situation, people initially continued to look at their cell phones. I wasn't asked if I wanted my order to go or eat in. However, my food came on a tray, which I didn't want. Of course she couldn't have known that I wanted to take it with me; after all, she didn't ask whether I wanted my food in the restaurant or to take away. She then cheekily threw the bag at me and said “here, pack it yourself” and walked away. I've actually never had any bad experiences with Burger King, but on August 18th, 2024 (black hair, 4:30 p.m.) there was an incredibly unfriendly employee who had absolutely no interest in her job and the customer in front of me, too left in a huff without placing an order.

There's nothing worse, you have to go back and forth again and again because something is missing

Simply underground! Short and sweet! - 20-30 min. Waiting time as the only customer - No staff can speak enough German to communicate with you (that's what the machines are for) - if you order more than 2 things it is likely that one of them is already wrong (my own experience) Never again ! This branch. Too bad

I've known this BK for many years and when I'm in Berlin it's a must go there. I found the many negative reviews a bit shocking. Well I decided to follow my tradition and what can I say... My voucher didn't work at the order terminal, but I was able to order it at the checkout without any problems. Even extra bacon wasn't a problem. The employee was very friendly and my burgers were ready in no time. She also noticed an error in the preparation of my burgers and had it corrected immediately before I received my order. Therefore a special compliment to Nazmija D.

Everything okay so far. The ordering machines are no faster and do not contribute to the service. For that price you can get a daily menu in fancy restaurants. But overall it's gotten better

Tasty and realistic prices. You'll get full too...

The food is freshly prepared and has not been under the heat lamp for an hour. Ordering at the terminal is just bad and it's no better in the app.

Ordered burger without chili and got it with chili. Allergy greets you. This store is an acute HEALTH HAZARD.

After the store was not recommended recently, they are now meeting expectations again.

New ordering method negative (nothing can be done in person anymore) only complicated via computer. Although food is only made after ordering, there were. Burger cold. Doesn't work at all. Otherwise delicious. Parking lots available. Neat and clean after renovation. Unfortunately you won't get a smile back from the sellers. Service not good. Another cold burger, although it's supposedly always made fresh for everyone. Latest news - employees are standing around and all the tables are dirty. Cloths are lying around. Angular. Bacon is only served raw. Employee doesn't understand a single word of German. How can that be? We are in Germany, hello

So far, something has always been missing from every order. Annoying.

Store refuses coupons. Coupons that are available in the app are “not found” at the checkout even though I have the QR code available to scan. It was a case of “2 burgers for 1 price”, instead of giving me 2 burgers for 1 price they charged 2 burgers at full price. I thought they would give me 2 burgers and only book it once so that the price was right because the coupon couldn't be found on the PC. But unfortunately that wasn't the case.

The employees are duller than a tree trunk. Can't speak German, not recommended, brother.

After the rain you ask the staff for a cloth and to wipe the table yourself, unfortunately no cloth was provided, after half an hour of waiting we had to clean the table ourselves with napkins. Staff absolutely NO-GO, unfriendly, ignorant. After we ordered country potatoes, we got fries. After a complaint, the saleswoman shrugged her shoulder and said that the country potatoes had not been for sale for three months even though we ordered and paid for them at the machine. This Burger King is NOT recommended. We would NOT come back.

Waited 40 min to get cheese burger without cheese or anything inside + ofc Cold fries and no cola. Lol

Has somehow lost its shine, staff overwhelmed, burgers probably flattened again, ambience could be freshened up a bit... Well... .. It used to be good.

Absolutely bad, had to wait 20 minutes for my food. But he was the only customer at that time. In addition, my order was placed on the tablet with lots of errors. I could only address the errors in English because the lady spoke German very poorly. Never again!

A rather smaller Burger King with nice staff. No waiting time 😉 I just had the feeling that my order was rather unusual 🤔 Because I felt like I waited a long time to make my ice cream sundae. Somehow the gentleman at the counter seemed a bit overwhelmed to me. But nonetheless, the ice cream was very tasty and was handed to me with a smile and a good appetite 🤗👍

I was at Burger King with a friend on June 18, 2024 in the evening (around 11:30 p.m.). I then saw in the Burger King app that if you buy a Whopper you get one free. Unfortunately, I couldn't use a QR code via the app and I couldn't select this option on the ordering device either. I then went to an employee and explained my situation to him. He was very understanding and said he can make me a second Whopper so I can take advantage of my offer. Suddenly the shift manager came and started belittling the employee and shouting loudly at him. He then came to me and said that he couldn't give me the burger because I didn't buy it. He told me that it was my problem if I couldn't select the option. I then asked if he could show me how to do it. He emphasized that he had no idea how it worked and that I needed to know. Even at the ordering machine he didn't know how to do it and accused me of needing to know. He emphasized this several times and ruined the ambience and the entire mood. When we got our food, he started insulting the employees again. This was very uncomfortable for me and my friend and we found it shameful. I expect that there will be consequences for such poor service from a shift manager as this was very rude and disgraceful. I will not dine at this restaurant again and will also report this incident to management.

Worst store I've seen so far, don't go there, don't throw your money away

Unfortunately, there are many dishes that are not on the menu. When you order take-away food, something is often missing! Everything has diminished greatly! Addendum June 17, 2024 Shop can be closed. The purest loss! Waited more than 20 minutes for food even though the Landen was almost empty. And to make matters worse, they forgot three things! Onion rings almost burnt and the nuggets hard too! Really bad!

Unfortunately, I had a very unpleasant experience at Burger King on Ostpreußendamm. The employee (or possibly the manager, I'm not sure) was extremely rude and didn't want to serve us as customers. After the ordering machine we used to order had a technical defect, he said, annoyed, that he was only serving us as a favor. To make matters worse, he also made unfriendly comments like: "Everyone else did it but you," even though it was absolutely not our fault that the machine broke down. This treatment was really disappointing and inappropriate. I hope management makes improvements here.

Well, it used to be better. We actually ordered a milk shake, but you could only drink it by spoonful. The cheeseburger was also better

A portion of fries, 2 nuggets are missing, the extra long chilli burger and the chicken burger are missing meat. They don't answer the phone.

Don't understand all the bad reviews. I was there yesterday (5/26/24) and the cashier even helped me place my order at the machine. Even after a 20-minute bus ride in the air-conditioned bus, the food at home was still very warm. I also received everything exactly as I ordered it.

It's really bad, the burgers should actually leave the kitchen warm, in the idea case even be around 75 degrees hot. 8 people are standing around in the kitchen and can't even make hot chili cheese fries. And that too for almost 30 euros

Too few staff. Everything takes far too long. Food was also better. The terminals are in urgent need of maintenance. Touchscreen often doesn't respond

You should only answer it once and deliver normally like all other shops.

Ordered Gouda Lover Chicken without vegetables and sauces & Curly Fries, I got a piece of dry, lukewarm chicken with 2 slices of cheese, and Curly Fries, which were also lukewarm and half of them seemed to have been put through the deep fryer for the second time. Great if you want a snack after a long day. I couldn't reach anyone by phone to report this problem. This is customer fraud!!! Shame on you and close your branch!!! You don't deserve customers!!!

I really like eating from Burgerking, but my stomach no longer allows it, I eat the same thing every time, then go to the toilet 5-6 times the next day.

It used to be my regular BK, but unfortunately it's pretty much gone down the drain. Food on site is usually not freshly prepared, as the advertising suggests, and is often cold. When it comes to take-away, parts of the order are often missing, and I don't need to say anything about the delivery service other than "subterranean". When ordering shakes or sundaes, it often happens that they are no longer available after 6 p.m. because "the machine has already been cleaned." The service is usually not necessarily friendly and is almost always more than slow, even though there are actually enough staff there. I would be forgiven for mentioning this, but some employees urgently need additional training in German. The cleanliness in the toilets doesn't deserve the name, they are just dirty. It's a shame because I've always enjoyed eating at BK. But no longer in this BK.

Update 05/01/24 Everything was great this evening. I ordered chilli cheese fries and chicken burgers. Burger was well topped and fries with lots of sauce. Can't complain

Burgers, fries, onion rings Cold and mushy. NEVER again and for €13 it's unbelievable. What happened to Burger King? I'm 62 years old and know the quality differently. The competition is happy about a new customer.

An imposition. Everything that can be done wrong is done wrong here.

The burgers came quickly but were completely cold and didn't seem fresh. It was a shame because the food wasn't exactly cheap. While we were eating we spotted a rat in the playground that didn't seem shy either. I'm sorry but action needs to be taken. A pity.

You can only order on the screen, which we couldn't do...we then went out for Asian food

Often closed unscheduled, sometimes for days. Sometimes only the drive in is open, other days everything is as normal. Very unreliable. Orders were packed incorrectly and the service became increasingly unfriendly over time. As an example: Recup drinks ordered were provided in disposable cups. Plant-based products ordered were added as a meat option. Some burgers were missing or there was another one (not ordered, unwanted) included.

Bad service to the power of 10!!! I was at the “drive in” to redeem a coupon for 20 pieces of chicken nuggets. The lady then told me that the coupon was no longer valid today. When I asked again and asked why, she told me that her boss said she was no longer allowed to redeem this coupon today because they had already sold too many nuggets today and would make a “loss” with this offer. I would have been allowed to buy it for the normal price and I was then told, unbelievable!!!

The ordering machine didn't work and unfortunately almost no German was spoken. But then we got our order

Everything great. Intercom system a bit quiet. Therefore, communication is somewhat more difficult when the engine is running. Order g7ng quickly and special requests fulfilled. Top

A please or a thank you or even a goodbye seem to be foreign words here. Maybe you should send the employees to MCDONALD'S so they can see what customer service looks like.

After years, risked it again. It is of course a matter of personal taste. I didn't like the burger or the chicken nuggets. I like it better in the competition, which is of course more expensive. For everyone else who likes Burger King, please forgive me.

I like BK but the quality is deteriorating more and more!

Food was as expected at Burger King. Didn't have to wait long.

Since the “re-opening” it was delicious and fresh again and it wasn’t appetizing at all

why dont like byrger king in germany?

It's stupid when they say you can't order at the checkout even though there's no one in line. “Please go to the board, you’re young.” It does not work!!!

Friendly staff, we didn't have to wait long for our order. The fries were nice and hot

After a person came to the checkout very slowly and obviously not willing to sell anything, I just wanted to redeem a coupon that didn't work at the machine... so I went to the checkout and there I received no help when I asked for a product and wanted to order it, I was directed to go to the machine. I was absolutely listless and then canceled the order. I would never go back and apparently my money wasn't wanted either.

Vier Burger und vier Pommes bestellt und ich bekam nur viel mal Pommes und nach 2 std geht keiner ans Telefon das macht echt kein Spaß

Wir alle kennen das, noch spät am Abend, nach einem Kinobesuch noch schnell zwei Fastfood-Menü‘s eingesackt. So gegen 23:00 Uhr ist die Filiale Menschenleer. Ich hab schonmal die QR-Code-Coupons griffbereit. Nach Betreten der Filiale stelle ich fest, dass vor den Scannern aller Bestell-Points Zettel geklebt waren, die darauf hinwiesen, dass zur Zeit nur Barzahlung möglich sei. Hmm, betrifft das auch den Scanner? Aber ich habe ja einen Mund zum Fragen. Nun stehe ich also vor der Kasse. „Hallo?“ „Haloohoo?“ Einundzwanzig, zweiundzwanzig… „HAAALLLOOOO?!“ BK: „Ich kommeee!“ Ich: „Guten Abend, kann ich auch direkt bei Ihnen bestellen?“ BK: „Nein, bitte am Automaten.“ Ich: „Aber zum Bezahlen komme ich dann zu Ihnen?“ BK: „Ja.“ Ich „Aber bestellen kann ich nicht einfach gleich bei Ihnen?“ BK: „Nein.“ Ich: „Ich würde aber gern QR-Codes einscannen.“ BK: „das können Sie am Automaten tun.“ Ich: „Warum ist dann der Scanner abgeklebt?“ BK: „Einfach Zettel hoch heben, dann einscannen.“ Ich: „Danke.“ (irritierter Unterton) Ich also bestellt und nun zur Dame, zum Bezahlen. Ich gebe einen Schein, Sie verschwindet im hinteren Teil des Ladens. Nach einer Minute kommt Sie wieder und gibt mir das Wechselgeld. Selbes Prozedere bei meiner Begleitung. Vermutlich gibt es dafür sicherheitsrelevante Gründe. Die Wartezeit nutze ich für einen Gang auf‘s WC. Spoileralarm, nicht beim Essen lesen! Beide Urinale präsentieren den natürlichen Verlauf einer ReNaturierung, wie sie sich über einen langen Zeitraum einstellt. Harn- oder Kalkstein? Schwer zu sagen. Das da zwischen den dunklen Locken könnte sowohl tief sitzender, verschnupfter Auswurf oder Ejakulat sein. Es hätte sich hygienischer angefühlt, neben das Becken zu urinieren! Ok, Hände waschen und dann raus! Oh, was kommt da aus dem Seifenspender? Wasser! Cool! Ich habe also Meine Hände mit Wasser und Wasser gewaschen. Schnell raus! BK: „141“ Ich: „Ja, hier.“ „Möchten Sie den Bon mit der Bestellnummer haben?“ BK: „GUTEN APPETIT!“ Bei der Verkäuferin handelte es sich um eine nett anzusehende, ca. 165cm große,südländisch anmutende junge Dame, die das Handwerk des Schminkens perfekt beherrscht. Doch das ist nachts bei Burger King eben nicht gefragt! Zu Hause angekommen dann die Überraschung. Ich hatte zwei X-tralong Chilicheese mit doppelt Sauce. Gut, war nicht mit der doppelten Menge an Sauce, aber gut. Die Patties! Ich habe das in meinen jahrzehntelangen Besuchen bei einer Fastfoodkette wie dieser noch nie erlebt! Die Patties waren knochentrocken und der Rand war verbrannt! Ich hätte Foto‘s machen sollen! Die haben den Grillvorgang auf jeden Fall mehrmals durchlaufen! Mein Besuch fand am 29.12.2023, gegen 23:00 Uhr statt. Das war das letzte Mal, dass ich hier einen spontanen Halt einlege!

Personal macht um 23:30 Party und der Laden hat zu…

Lieferung wird angeboten im Netz. Nach Bestellung / Wartezeit trotz PayPal Bezahlung / Autorisierung kommt eine Storno E-Mail. Auskunft wird dazu nicht gegeben.

Unfreundliches Personal dem man ansieht, dass sie keine Lust haben zu arbeiten. Kommen hier nur zum laden unseres Autos. Dann schnell Weg hier.

Sehr nett und hilfsbereit, sauber, korrekt

Toilette war echt eklig und es roch beim reinkommen schon extrem nach Urin. Burger war ok aber die Hälfte lag daneben.

Alter, guter ind sauberer Burger King.

Etwas unangenehm ist es, wenn das Personal ohne Handschuhe Pommes frites aus dem "Frittenhalter" in der Küche isst.

War gestern mit meinem Kollegen im Restaurant. Schade das der 7€ Burger genau so kalt war wie die Cola. Danke, der Käse war nicht mal warm und der Bacon war rosa und nicht braun. Danke für meine Entscheidung das es das letzte Mal war. Das ich teuer und kalt essen gehe DANKE.

Wir waren dort und haben Essen zum mitnehmen bestellt, als wir zuhause angekommen sind hat mich fast der Schlag getroffen als ich diese Nuggets gesehen habe, sie sehen nicht nur so aus als wären sie drei mal warm gemacht, sondern genau so schmecken die auch, in der letzten Zeit häufen sich solche Dinge bei diesem Burger King, also ich kann nur empfehlen dort nicht mehr essen zu gesehen. Das ist wirklich das schlimmste was ich erlebt habe.

Sehr sauberes Ambiente und sehr freundliches Personal. Der Personalleiter Herr Kunze ist sehr freundlich zu Gästen und Angestellten. Auch bei Fragen und Anliegen der Kunden ist er hilfsbereit.

also ich persönlich bin ein sehr großer Burger King Fan aber dieser Burger King hat nichts mehr mit einem Burger King zu tun. Die Mitarbeiter sind unhöflich und haben keine Lust auf ihr Leben. Ich musste 20 Minuten auf meine Onion rings warten. Mein komplettes Essen war kalt oder viel zu heiß, dass man sich verbrannt hat. Eine große Schande für Burger King ich suche mir lieber ein besseren

Auf dem Parkplatz gammelt seit 3 Jahren ein Auto voll vermüllt und entsprechend riechend. Das Essen ist immer Kalt! Als würde man da extra tiefgefrorene Käse auflegen. Man fühlt doch dass es eiskalt ist wenn es angefasst wird um aufs Tablett zu tun.

War vor Jahren mal ein guter BK. Jetzt leider nicht mehr.

Ich wollte an der Kasse bestellen, aber leider würde ich auf so einen Bestell - Tower verwiesen. Mit den ich nicht so zurecht gekommen bin. Naja mir haben zwei weitere Gäste geholfen und ich hab das lecker essen bekommen. Danke Der Laden sieht sehr sauber aus und in der Küche sah es auch sehr gepflegt aus.

Naja....vielleicht bin ich zu doof....es ist mir nicht gelungen mit den Bestellautomaten KEIN Menü zu bestellen 🫣 Ich wollte einfach nur einen Burger!!!