Burger King Bocklemünd/Mengenich in Köln

There's not enough space for a rest stop. In the evening, you can't even stop for a short time in the car park because the trucks block everything.

The wait times here are endless, even for small orders and when it's quiet. In terms of customers, it feels like Berlin's Gropiusstadt, and they understand German even though only a few...

Clean, fresh burgers, well-made in terms of taste.

The food itself initially tasted perfectly fine, but now several of us have stomach aches and nausea. The staff was very unfriendly and quite incompetent. Items were missing from our order, or the wrong ingredients were on it. When we questioned them, they simply provocatively asked us to return the sauces we hadn't ordered so we could get the ones we had ordered. While I understand this, the tone was very spiteful. We later learned that the same thing happened to other guests. Of course, you don't expect much from fast food restaurants, but a little friendliness would have been nice.

We wanted to eat at Burger King again, so off we went to the nearest one. Ordering via screen is good, we're familiar with it from the big M, I like that too, I don't like talking to people :). The menu navigation is intuitive and well-structured. Contactless and card payments are no problem, I don't know how to use cash, I haven't used it for a long time. The order number then appears on a screen, and the wait begins. I'm a hygienic person and like to wash my hands before eating. Unfortunately, the restrooms were completely closed; I would have liked a sign at the entrance. Otherwise, I would have left. Disinfectant is not hand washing! While we were waiting for the food, an older man stood in front of the waitress, who, in my opinion, was overwhelmed. He saw two orders on the screen and wanted to order a burger and fries. The answer: "You have to order on the screen!" The man: "I can't do that; I'm too old." He waited for a response from the employee, who just shrugged and went back to her screen, intently concentrating on processing our order. The man left the store hungry. Customer service looks different, and I think everyone understands helping a customer who isn't familiar with the new technology. If necessary, more staff or, better yet, training would help. In the meantime, if you wait 10 minutes, the food is ready. I can definitely live with that time. Cold fries, wrong size, wrong sauce, and forgot the sauce. The burger was okay, but in the end, it wasn't my cup of tea, but the staff couldn't help that. My wife was fine so far. I think we'll save ourselves the drive in the future.

Very friendly service Warm burgers 😉 Reasonable restrooms The only thing that wasn't great was the parking situation.

I'm willing to travel a bit further, as I've never been disappointed here. I always get what I order, and the burgers are served with plenty of sauce. Unfortunately, that's not the case at the burger joint in Ehrenfeld. If you're lucky enough to get the right order there, you can usually only guess at the sauce on the burgers. Therefore, I give this burger joint 5 stars. Here, I get what I expect from a restaurant of this type.

It's just a burger place, unfortunately the order was only lukewarm, but we were hungry.... unfortunately, other places are much worse

Super nice boss, we got 2 burgers and 1 fries for free ❤️

Standard Burger King Filiale in der Nähe der Autobahn mit Drive In. Der Service war schnell und auch sonst alles ok.

I'm at a loss for words. Overwhelmed with more than two orders. Waiting times of up to 30 minutes are completely normal. Better go to another Burger King.

Ordered three plant-based burgers, but unfortunately the special offer burger was chicken.

So, it's a Burger King. The staff is friendly and very helpful. That's really good. The burger was really dry for €12+. Unfortunately, my impression of the product was rather average.

I ordered a burger, a chili cheeseburger, but unfortunately without cheese. This wasn't an isolated incident; it's happened quite often. It's a real shame.

This was the first time I've gotten a large vegetarian order really quickly. 4 burgers with extras, 4 fries, 4 snacks, and a drink. Everything was perfect. Nothing was missing. It should always be like this, but you usually have a different experience with wait times of 20 minutes. I'll be back next time. Update: Second visit: Everything was great again! They really are fast food. A €40 order was ready in 10 minutes.

Good old Burger King, except too much ketchup everywhere and no chocolate in the "chocolate shake"

My favorite among the fast Ford chains.

A Burger King like any other. The vendors are always friendly. Unfortunately, the cleanliness in the dining area leaves something to be desired. The restrooms should be cleaned more often.

Dear Burger King Team, On May 19, I ordered a portion of chili cheese nuggets from your branch. Unfortunately, the quality of the nuggets was completely inadequate: They were cold, hard, and clearly not fresh. To ensure that this wasn't a one-off, we tried two – both in the same inedible state. We then complained. Unfortunately, the response from your staff was also unsatisfactory: Although we received a new portion, it was precisely counted, without any kind of consideration. Furthermore, it was indirectly suggested that we had only faked the complaint in order to receive more food. This insinuation is not only rude, but also inappropriate and disappointing. We expect not only impeccable food from a company like Burger King, but also respectful treatment of paying customers. I request a statement and appropriate compensation for this experience. Otherwise, I will seriously reconsider my trust in your brand and products.

Absolutely the worst and dirtiest fast food restaurant ever!!

Completely overwhelmed, the toilet doesn't work, and the soap is gone. The store doesn't look good at all. The health department should come by.

I went there for dinner shortly after the restaurant opened on Tuesday. The restaurant was very clean, and the burger menu was freshly prepared. The staff were very friendly.

The wait was a bit long, and the restaurant wasn't particularly clean. The tables were sticky, and the floor in the restaurant wasn't particularly clean either. But unfortunately, that's nothing new these days, so it's not something specific to Bürger King Bocklemünd.

Very conveniently located and everything else as usual. Gas station right next door

Definitely avoid! It's disgusting to see when you grab the fresh fries in front of the customers and chew them like a camel and then eat them with relish in front of you... simply disgusting!!

Standard Citizen King. Food was good and available quickly. It's everything you'd expect from a Citizen King

I will re-enter it over and over again when it gets deleted. I won't eat at Burger King anymore. The reason is 2 graces who stand behind the counter. I'm standing alone in the lobby and wanted to order a burger at the checkout and not from the stupid machine. I think the dehumanization is very bad now. I'm not taking part in it. I want to order from a person at the counter. If you think you're the king at Burger King and then have to stand around with several people and argue, then do it without me in the future. App uninstalled. Bought vegetables from farmers. The Mystery Cauliflower and the Action Kale. Totally great and healthy! Thank you for the better food, dear farmers.

There's nothing wrong here: fast service, clean restaurant, burgers & fries as you'd expect.

The friendliest BK I know, great staff, always in a good mood.

A King just before or next to the highway. They do their job okay, I have nothing to complain about.

He's gotten better and he's still not good

Burger King is always good for a quick snack. Unfortunately, it became quite expensive despite coupons. This time we had to wait a little longer even though the store wasn't really full.

Delicious and finally renovated :)

The long chicken burgers are delicious as always, but the drive-thru ordering machine was broken, which led to unusually long waiting times.

Burger King! Activating the coupon via the terminal is a disaster!

The food is delicious, but the last time I ordered take-out I noticed at home that my nuggets were missing

Eaten King's Selection menu! As fast food, I don't think the food is bad. But you have to say around €15 per menu is not cheap.

Es handelt sich hierbei um eine Burger King Filiale von der Franchiseunternehmerin Große-Allermann GmbH. Ich war auch schon beim "Tag der offenen Küche" vor einigen Jahren wo sich Frau Große-Allermann persönlich Zeit genommen hat und alles zur Filiale und der Zubereitung der Produkte erklärt hat. Es wird in der Filiale auf noch so ungewöhnliche Wünsche eingegangen. Die Speisen sind frisch und auch Appetitlicha angerichtet.

Nice establishment. Everything is at a good level. Convenient location. There is free parking. I recommend 👍

You can pick up food or use the Drive Inn.

The Burger King Bocklemünd is the best I know in the Cologne/Düsseldorf area - here the burgers are prepared the way they should be and the employees are also the fastest. At other branches the preparation isn't quite right, the roll isn't quite fresh, there's something missing or there's too much mayo and the waiting times are longer. The Burger King Bocklemünd could be the chain's training branch in the Cologne area.

Order delivery took a relatively long time. Then received 1 wrong menu, which was not ordered. When the 🍔 was replaced, the cheese was missing and the bacon that was specially ordered. There were maybe 10-12 guests. That should be manageable. Sorry but really experienced it.

Long waiting time. Food comes in stages. Partly already cold. A bit dingy locally. Burgers from promotions very small.

Fast service Good burgers Excellent strawberry milkshake

Very unfriendly service. Even though nothing was going on, I was ignored.

Very friendly and helpful staff!

I've been eating VegiKing Burgers at least once a week for more than 6 years... and that's no longer the case!! Everywhere at Burger King this no longer works!!!

In my opinion, tastier than the competition. I recommend No and kings des monats

Disastrous service saying you should order at the terminal even though the app says enter the code at the cashier and the terminal says the same thing even after repeated requests that it doesn't work and it says that they won't serve you the last time I go into this Bürger King

Well, it's my own fault. I always check whether what I ordered and, above all, paid for is actually in the bags. Just not today. As a thank you, for a total amount of 38 euros, 2x onion rings and 1 Chlli cheeseburger were missing. Of course, this was only discovered at home (12 km away). I don't want to reveal what was going on inside me here. The store wasn't particularly busy, so stress couldn't be the cause of this complete failure. At least I don't think it was intentional.

We paid for a 3 person meal and only got a 2 person meal.. I’m trying to get compensation for the missing part of the order, can’t find any solutions for this either.. totally just stole some money from us! NOT HAPPY!!!

Never again. No time to take order and in a harsh tone.

There was plenty of clean and friendly staff

I stopped here with my husband in the afternoon and when we were there, the finale was clean, tidy and not crowded. The employees were very friendly and the order was complete and, above all, hot☺️. I would say the food tastes as you would expect from Burger King. We had nothing to complain about.

Mass processing, long waiting times until you get your food

We are very satisfied, especially as vegetarians. The staff at the drive-in is always very friendly. It rarely happens that something is forgotten or served incorrectly. But people are very accommodating here. Super!

Best bk in the area and now the only one where I go to eat

Is one of the most pleasant Burger King I know. Small, nice and mostly clean and tidy. Burgers taste like always.

LAK I'VE BEEN WAITING FOR 30MINUTES!!!

The floor was sticky. The burgers were cold. Not a nice visit

I get the wrong food and drinks

Once again I forgot the most expensive citizen with an order worth almost €40. It now happens regularly at all fast food chains in the area. Only when I got home did I discover the error.

Always had bad experiences. Every visit involves a long wait and at least one burger that is not edible.

Ladies and Gentlemen I would like to complain about the behavior of some employees in your restaurant. I got the impression that they are very uninterested in serving customers and that they dismiss every question or call for help. In particular, older customers who are unable to order at the terminal are not helped. I then had to call the boss, who, however, behaved very correctly and helpfully. The checkout staff was also so uninterested that I had to help three customers in the 10 minutes I was there. The young black lady at the checkout gave me an angry look when I asked her why she wasn't helping even though the drive-thru was closed and there were enough employees present. It seemed like no one was ready to welcome the customers. I regret having to complain about your restaurant and hope that you will take steps to improve the behavior of your employees. Best regards,

Was escorted to your terminal by an employee because she apparently had too much to do. So no cash payment possible. Lost 1 customer and went to McDonalds, maybe the idea of ​​service is still there. Very bad BK

I went to this Burger King branch for lunch with my wife and son. A very nice gentleman with glasses (I guess the shift leader) explained the electronic order board to us very well. The food came quickly and everything was fresh, warm and very tasty. Everything was clean in the restaurant and the toilets were also cleaned well. We would love to come back here. 👍

Since the renovation and the replacement of the staff, it has been really great

Very friendly and hardworking team. Everything is always freshly prepared.

Close 30 minutes before closing time... They say it's open until 12 a.m. but it closes at 11:30 p.m. and the employees refuse to serve me and other kd...

I ordered a Big King XXL to take away. Unpack it at home. Why the hell is there ketchup on it??? New recipe that has been improved for the worse or has no plan in the kitchen? I buy this thing precisely because of the sauce. Otherwise I can also buy a cheeseburger or Hamburger Royal next door.

It was a really great idea from the branch manager to have a person take the orders who speaks or understands almost no German. After a few minutes I stopped trying to order, and then I was allowed to complain to the branch manager because the unsuccessful attempt to purchase food was apparently due to my incorrect ordering method and not to his employee's lack of German language skills.

What can I say...I was amazed at the extremely friendly and competent advice from Mr. Metin, thank you very much!!!...but in detail, it was my first visit to BK in a long time and I was a little confused by everything like that. Mr. Metin took care of me and advised me completely through the ordering process at the checkout. What can I say, I haven't experienced anything so nice, courteous and friendly in a long time... thank you very much for the great experience in your store.. .Thanks to Mr. Metin :-) PS...it's much, much better here than in the competing store (MCD) a few meters away...give yourself a thought and go here...great food!

On the way from Cologne towards Pulheim or Rommerskirchen. Top quality fresh from the grill! King Deals at its finest, and super friendly service on the drive. What more do you want? Only recommended! Always my pleasure...

Very good by standards, Burgerking is one of the only ones I still go to. There's always something going on, which means the food is always fresh...

In my opinion, the staff is just too cold-hearted and rude towards the customers. The food was ok except for the salad. Conclusion the staff should be briefly trained on how to deal with the customer.

Friendly staff. The restaurant and the tables were clean. 4 order terminals. Outdoor seating. Drive in and free parking.

No greeting from an employee, the burgers tasted old, everything took a very long time. Everything was very unkempt. There's probably wrong management at work here, which is a shame.

For me it's the friendliest Burger King I've ever been to. I would like to go there again.

Quality okay but not more. The Double Whopper (without menu) now costs around €10 and has no cheese or bacon. At least that used to be included and you only had to pay if you put extra cheese on it, for example. Compared to a good kebab, this is really a rip-off.

Unfortunately the bacon on my burger was still completely raw and at a price of €15 the only good thing were the cheese nuggets

Clean and polite staff...Rarely crowded!

Employee Aissa is great! Always friendly, the food is fresh and the customer is in a good mood.

French fries sauce instead of mayo, baaaaah

It was the worst Burger King I've ever eaten in my life. This is what you call spending 35 Euros and not having any fun. Salt, pepper, sauce, nothing was put properly and it was very sloppy. I do not recommend. 👎🏻👎🏼

Unfortunately not tolerated by the staff. After my burger was cooked incorrectly twice and I complained twice, I was really yelled at. I had ordered incorrectly, but this was clearly refuted with the help of the receipt. Not a word of apology, instead continued impossible behavior. The third attempt was correct in terms of composition, but the bacon was completely flabby.

Everything was super friendly with workers

Waited long. Burger was okay. Service was okay, but not particularly polite

The citizens look and taste great.

Finally a BK that serves hot burgers, great fries and the rest is just great! Great service and really friendly too. Thumbs up!!

The selection and quality of the typical dishes was impeccable. However, you had to wait an unusually long time for your ordered goods. All three free tables were also heavily crumbled and smeared. However, due to a lack of alternatives, I had to sit at one of these tables to eat my food. I was in the restaurant at around 2:30 p.m. on this March 16, 2024 = Saturday. Language barriers also play a role here. During my time there, several incorrect meals were served because the employee in question always gave out nugget burgers to the customers instead of nuggets. When asked about it by the shift manager, he just shrugged his shoulders and said it was both chicken.

Very clean Burger King restaurant. The employees are friendly. The burgers are tasty and the location is also well located.

The store is clean and well maintained but the staff is not good at all. Waited almost 40 minutes for food. None of the employees seemed like they wanted to work. The branch has really gone downhill and I don't know if I need to go there again.

15 minutes waiting time in the drive in. When asked why it took so long: colleague is sick. Food: Totally cold, not even the cheese was gone. Unfortunately I didn't have the receipt given to me and I wasn't offered it (that's why: ?), with a receipt I would immediately demand my money back. First and last time you got my money. As certain as death. Waste of money

Really very good and even hygienic above the usual BK standards

Good evening, I'm sorry about this review. The customer service is not good. Do not rush to checkout!!!

Once again the drive in is closed.

I ordered 20 chicken nuggets today...they were dark, soggy and didn't taste good...when we complained, we didn't get a replacement or the money back...On the contrary, the person who prepared them was rude... That was definitely our last visit to Burger King...it's a shame that the employees were allowed to ruin your appetite

Just a burger shop. The order terminal is annoying. You can't opt ​​out of salt on the fries, nor can you opt out of any part of a burger. Then the only option is the DriveIn where you can hopefully talk to people. In any case, the employees at the counter where you pick up your orders are very nice, thank you 😀. But the third one 🌟

I was able to order at the counter and the service was extremely friendly and quick. The store was really very clean and nicely decorated. Food was also totally fine.

Were on February 7th. Eating there - it would have been better to eat at McDonald's - it might have been better - it was very cold in the Burger King - the burgers were just as cold as in the restaurant, I was very disappointed in the taste - the fries had no salt - and the drinks were served We asked twice if we wanted ice cream - I said no twice thanks, maybe the employees didn't understand my standard German (I'm from Hamburg) - since I'm often in this area on business now, I'll steer clear of Burger King - oh yes , the men's toilet should be cleaned thoroughly!!! The branch management may see things differently - I would be very happy to receive feedback from Burger King Germany