Burger King Bocklemünd/Mengenich in Köln

Order delivery took a relatively long time. Then received 1 wrong menu, which was not ordered. When the 🍔 was replaced, the cheese was missing and the bacon that was specially ordered. There were maybe 10-12 guests. That should be manageable. Sorry but really experienced it.

Long waiting time. Food comes in stages. Partly already cold. A bit dingy locally. Burgers from promotions very small.

Fast service Good burgers Excellent strawberry milkshake

Very unfriendly service. Even though nothing was going on, I was ignored.

Very friendly and helpful staff!

I've been eating VegiKing Burgers at least once a week for more than 6 years... and that's no longer the case!! Everywhere at Burger King this no longer works!!!

In my opinion, tastier than the competition. I recommend No and kings des monats

Disastrous service saying you should order at the terminal even though the app says enter the code at the cashier and the terminal says the same thing even after repeated requests that it doesn't work and it says that they won't serve you the last time I go into this Bürger King

Well, it's my own fault. I always check whether what I ordered and, above all, paid for is actually in the bags. Just not today. As a thank you, for a total amount of 38 euros, 2x onion rings and 1 Chlli cheeseburger were missing. Of course, this was only discovered at home (12 km away). I don't want to reveal what was going on inside me here. The store wasn't particularly busy, so stress couldn't be the cause of this complete failure. At least I don't think it was intentional.

We paid for a 3 person meal and only got a 2 person meal.. I’m trying to get compensation for the missing part of the order, can’t find any solutions for this either.. totally just stole some money from us! NOT HAPPY!!!

Never again. No time to take order and in a harsh tone.

There was plenty of clean and friendly staff

I stopped here with my husband in the afternoon and when we were there, the finale was clean, tidy and not crowded. The employees were very friendly and the order was complete and, above all, hot☺️. I would say the food tastes as you would expect from Burger King. We had nothing to complain about.

Mass processing, long waiting times until you get your food

Best bk in the area and now the only one where I go to eat

Is one of the most pleasant Burger King I know. Small, nice and mostly clean and tidy. Burgers taste like always.

We are very satisfied, especially as vegetarians. The staff at the drive-in is always very friendly. It rarely happens that something is forgotten or served incorrectly. But people are very accommodating here. Super!

LAK I'VE BEEN WAITING FOR 30MINUTES!!!

I get the wrong food and drinks

The floor was sticky. The burgers were cold. Not a nice visit

Once again I forgot the most expensive citizen with an order worth almost €40. It now happens regularly at all fast food chains in the area. Only when I got home did I discover the error.

Always had bad experiences. Every visit involves a long wait and at least one burger that is not edible.

Ladies and Gentlemen I would like to complain about the behavior of some employees in your restaurant. I got the impression that they are very uninterested in serving customers and that they dismiss every question or call for help. In particular, older customers who are unable to order at the terminal are not helped. I then had to call the boss, who, however, behaved very correctly and helpfully. The checkout staff was also so uninterested that I had to help three customers in the 10 minutes I was there. The young black lady at the checkout gave me an angry look when I asked her why she wasn't helping even though the drive-thru was closed and there were enough employees present. It seemed like no one was ready to welcome the customers. I regret having to complain about your restaurant and hope that you will take steps to improve the behavior of your employees. Best regards,

Was escorted to your terminal by an employee because she apparently had too much to do. So no cash payment possible. Lost 1 customer and went to McDonalds, maybe the idea of ​​service is still there. Very bad BK

I went to this Burger King branch for lunch with my wife and son. A very nice gentleman with glasses (I guess the shift leader) explained the electronic order board to us very well. The food came quickly and everything was fresh, warm and very tasty. Everything was clean in the restaurant and the toilets were also cleaned well. We would love to come back here. 👍

Since the renovation and the replacement of the staff, it has been really great

Very friendly and hardworking team. Everything is always freshly prepared.

Close 30 minutes before closing time... They say it's open until 12 a.m. but it closes at 11:30 p.m. and the employees refuse to serve me and other kd...

I ordered a Big King XXL to take away. Unpack it at home. Why the hell is there ketchup on it??? New recipe that has been improved for the worse or has no plan in the kitchen? I buy this thing precisely because of the sauce. Otherwise I can also buy a cheeseburger or Hamburger Royal next door.

It was a really great idea from the branch manager to have a person take the orders who speaks or understands almost no German. After a few minutes I stopped trying to order, and then I was allowed to complain to the branch manager because the unsuccessful attempt to purchase food was apparently due to my incorrect ordering method and not to his employee's lack of German language skills.

What can I say...I was amazed at the extremely friendly and competent advice from Mr. Metin, thank you very much!!!...but in detail, it was my first visit to BK in a long time and I was a little confused by everything like that. Mr. Metin took care of me and advised me completely through the ordering process at the checkout. What can I say, I haven't experienced anything so nice, courteous and friendly in a long time... thank you very much for the great experience in your store.. .Thanks to Mr. Metin :-) PS...it's much, much better here than in the competing store (MCD) a few meters away...give yourself a thought and go here...great food!

On the way from Cologne towards Pulheim or Rommerskirchen. Top quality fresh from the grill! King Deals at its finest, and super friendly service on the drive. What more do you want? Only recommended! Always my pleasure...

In my opinion, the staff is just too cold-hearted and rude towards the customers. The food was ok except for the salad. Conclusion the staff should be briefly trained on how to deal with the customer.

Very good by standards, Burgerking is one of the only ones I still go to. There's always something going on, which means the food is always fresh...

Friendly staff. The restaurant and the tables were clean. 4 order terminals. Outdoor seating. Drive in and free parking.

No greeting from an employee, the burgers tasted old, everything took a very long time. Everything was very unkempt. There's probably wrong management at work here, which is a shame.

For me it's the friendliest Burger King I've ever been to. I would like to go there again.

Quality okay but not more. The Double Whopper (without menu) now costs around €10 and has no cheese or bacon. At least that used to be included and you only had to pay if you put extra cheese on it, for example. Compared to a good kebab, this is really a rip-off.

Unfortunately the bacon on my burger was still completely raw and at a price of €15 the only good thing were the cheese nuggets

Clean and polite staff...Rarely crowded!

Employee Aissa is great! Always friendly, the food is fresh and the customer is in a good mood.

French fries sauce instead of mayo, baaaaah

It was the worst Burger King I've ever eaten in my life. This is what you call spending 35 Euros and not having any fun. Salt, pepper, sauce, nothing was put properly and it was very sloppy. I do not recommend. 👎🏻👎🏼

Everything was super friendly with workers

Unfortunately not tolerated by the staff. After my burger was cooked incorrectly twice and I complained twice, I was really yelled at. I had ordered incorrectly, but this was clearly refuted with the help of the receipt. Not a word of apology, instead continued impossible behavior. The third attempt was correct in terms of composition, but the bacon was completely flabby.

Waited long. Burger was okay. Service was okay, but not particularly polite

The citizens look and taste great.

Finally a BK that serves hot burgers, great fries and the rest is just great! Great service and really friendly too. Thumbs up!!

The selection and quality of the typical dishes was impeccable. However, you had to wait an unusually long time for your ordered goods. All three free tables were also heavily crumbled and smeared. However, due to a lack of alternatives, I had to sit at one of these tables to eat my food. I was in the restaurant at around 2:30 p.m. on this March 16, 2024 = Saturday. Language barriers also play a role here. During my time there, several incorrect meals were served because the employee in question always gave out nugget burgers to the customers instead of nuggets. When asked about it by the shift manager, he just shrugged his shoulders and said it was both chicken.

Very clean Burger King restaurant. The employees are friendly. The burgers are tasty and the location is also well located.

15 minutes waiting time in the drive in. When asked why it took so long: colleague is sick. Food: Totally cold, not even the cheese was gone. Unfortunately I didn't have the receipt given to me and I wasn't offered it (that's why: ?), with a receipt I would immediately demand my money back. First and last time you got my money. As certain as death. Waste of money

The store is clean and well maintained but the staff is not good at all. Waited almost 40 minutes for food. None of the employees seemed like they wanted to work. The branch has really gone downhill and I don't know if I need to go there again.

Really very good and even hygienic above the usual BK standards

Good evening, I'm sorry about this review. The customer service is not good. Do not rush to checkout!!!

Once again the drive in is closed.

I ordered 20 chicken nuggets today...they were dark, soggy and didn't taste good...when we complained, we didn't get a replacement or the money back...On the contrary, the person who prepared them was rude... That was definitely our last visit to Burger King...it's a shame that the employees were allowed to ruin your appetite

I was able to order at the counter and the service was extremely friendly and quick. The store was really very clean and nicely decorated. Food was also totally fine.

Just a burger shop. The order terminal is annoying. You can't opt ​​out of salt on the fries, nor can you opt out of any part of a burger. Then the only option is the DriveIn where you can hopefully talk to people. In any case, the employees at the counter where you pick up your orders are very nice, thank you 😀. But the third one 🌟

Were on February 7th. Eating there - it would have been better to eat at McDonald's - it might have been better - it was very cold in the Burger King - the burgers were just as cold as in the restaurant, I was very disappointed in the taste - the fries had no salt - and the drinks were served We asked twice if we wanted ice cream - I said no twice thanks, maybe the employees didn't understand my standard German (I'm from Hamburg) - since I'm often in this area on business now, I'll steer clear of Burger King - oh yes , the men's toilet should be cleaned thoroughly!!! The branch management may see things differently - I would be very happy to receive feedback from Burger King Germany

Simply bad...food is usually cold

Now absolutely great after the renovation. Everything is clean and kept clean, the food is freshly prepared and is therefore still hot. Really a great branch. The only drawback in my opinion is the parking situation.

Confusing access and exit, especially in the dark, you quickly come into conflict with the vehicles that want to go to the gas station.

Redesigned restaurant, where orders can only be ordered via terminals and no longer at the cash register. If you don't want that, you've come to the wrong place. The food was fresh and hot, the staff friendly.

Saftiges Burgerfleisch, auf den Punkt gegrillt, knackiger frischer Salat und frische Tomate, überhaupt schmeckte der Burger frisch und sehr lecker. Ich war mit einem Kollegen dort das erst Mal und wir waren wirklich begeistert. Nebenher bemerkt sind die Jungs, die dort arbeiten sehr freundlich, zuvorkommend (an einem Nachbartisch wurde ein herunter gefallener Schal aufgehoben) und professionell. Das „Culinarium“ selbst ist eher einfach von außen und innen.

Sehr netter hilfsbereiter Mitarbeiter.

Nach dem Umbau wesentlich ansprechender von der Inneneinrichtung... Das Essen war gut... Da gibt es nix zu meckern....😃

Bestellung komplett falsch ausgehändigt außer die Pommes die waren richtig.

Wir haben nicht lange auf das essen gewartet

Dreckig und wirklich ekelhaft. Im ganzen Restaurant liegt Müll und Dreck. Personal unfreundlich und unfähig. Nie wieder!!!

Moderner Burger King mit Bestellterminals

Leckeres Gebäck und die Baumkuchen-Spitzen mit Orangenlikör sind spitze!

5 Sterne für den motivierten Mann am Drive-In

Die Kingsel. Burger sind echt mega, besonders der mit Raclettkäse, nicht mal Fastfood Qualität sondern schon normale Restaurantqualität, wie ich finde. Personal ist freundlich und korrekt, wahrscheinlich waren die die was anderes behaupten einfach selber unfreundlich. Denn die Gestalten die da abhängen, hätte ich auch keine Lust drauf. Nh Typ der dort 5. Minuten stand ohne ein Wort zu sagen und dann aufeinmal rumschreit und Geschäftsführung sehen will, war schon was lachkick, aber Respekt an die Mitarbeiterin sie ist echt ruhig geblieben. Trotzdem sind da echt seltsame Leute unterwegs. Aber kann ja Burgerking nichts für, 10 Sterne besser als dir Konkurrenz

Wie immer hat es mir geschmeckt

Das erste Mal, dass ich richtig schnell eine große vegetarische Bestellung bekommen habe. 4 Burger mit Extras, 4 Pommes, 4 Snacks und Getränke. Alles richtig. Nichts hat gefehlt. Sollte immer so sein aber man macht meist eine andere Erfahrung mit Wartezeiten von 20 Minuten. Das nächste Mal wieder hier. Update: 2. Besuch: Wieder alles top! Es gibt wirklich Fast Food. In 10 Min. eine 40 Euro Bestellung fertig.

Das Essen war ok. Produkt war frisch und lecker. Kann man auch eigentlich nicht viel falsch machen.

Sonntags ist da absolut nichts los. Da gibt es halt mal kalte Pommes.

Die Qualität des Essens hat leider nachgelassen. Der Service ist nicht zufriedenstellend. Statt einen direkt an der Kasse zu bedienen, wird man zum bestellen ans Terminal geschickt. Das war dort mein letzter Besuch.

Sonntags morgens um 11 Uhr und die Belegschaft hat Gute Laune. Der Shop ist sauber. Und die Bestellung wurde schnell bearbeitet.

Leider konnte ich nichts essen bin am bestell Terminal vorbei gefahren Frau sagte geht nur da. Jetzt stehe ich bei Mc. Donald auch gut. Wer genug Geld hat ist auf Kunden nicht angewiesen

Das Personal streitet sich vor den Kunden. Die Tische im Außenbereich waren schmutzig obwohl keine weiteren Gäste anwesend waren.

Muy buen Burger King. Sirvieron todo rápido, todo limpio y ordenado (incluso el baño). Un detalle muy interesante el de los vasos reciclables

Alles ok sauber günstig und freundlich

7min von der bestellung bis zum Erhalt der Bestellung. Finde ich deutlich zu lange. Das System erkennt die Payback Karte nicht, weshalb ich am Ende doch an der Kasse zahlen musste, was jedoch nicht weiter tragisch ist. Kassierer war freundlich und hat sein bestes gegeben. Wieso die Bestellung so lange dauert hat, war mir nicht wirklich ersichtlich. Jedoch sollte erwähnt werden, dass dafür auch wirklich alles heiß war, also wohl gerade alles frisch gemacht wurde. Dennoch finde ich sollten in Fastfood Restaurants die 5min, von der Order bis zum Erhalt, nicht überschritten werden. Zum Zeitpunkt meines Besuches und meiner Bestellung war die Filiale, nicht stark besucht.

Очень крутое заведение,готовят очень вкусно

Es war sehr lecker, das Personal war sehr positiv und freundlich. Hier können Sie in Ruhe ohne Warteschlangen essen und in Ruhe plaudern!!!

Burger frisch, Service top, es muss lediglich mehr Fokus auf den gastraum gelegt werden, dieser ist sehr häufig noch mit Tabletts von vorherigen Gästen belegt und die Tische mit Resten und Saucen verschmiert.

2 mal Plant based “Double” Chilli Cheese burger bestellt und nur “Normal” bekommen. Hab bescheid gesagt und diesmal, einen “Double”und einen “Normalen” bekommen!!

Das war das Burger King Restaurant mit dem unfreundlichsten Personal, dem ich je begegnet bin. Sogar im Vergleich zu anderen Restaurants, die ich besucht habe, war der Service hier außergewöhnlich unfreundlich. Ich besuchte das Restaurant mit meinen drei kleinen Kindern. Aufgrund der Langsamkeit des Bestellautomaten und der Unruhe meiner Kinder neben mir, entschied ich mich, lieber an der Kasse zu bestellen. Allerdings wurde ich vom Mann an der Kasse einfach zum Schalter verwiesen, da sie angeblich keine Bestellungen an der Kasse entgegennehmen. Das fand ich frustrierend, da ich zuvor beobachtet hatte, wie ein Pärchen vor mir an der Kasse bestellt und bezahlt hatte. Später stellte ich fest, dass mir eine Packung Mayonnaise fehlte. Höflich wies ich das Personal darauf hin und bat um Ersatz. Zu meiner Überraschung begann der Mitarbeiter an der Kasse jedoch, mit mir darüber zu diskutieren und stellte die Berechtigung meiner Bitte in Frage – und das alles wegen einer einfachen Packung Mayonnaise.

Gepflegter nicht so überlaufener Burger King. Die Ausgabe ging schnell und das Essen war frisch, nicht wie bei manchen anderen Filialen.

Wir waren hier schon etwas öfter und wurden noch nie enttäuscht. Bisher waren wir aber immer nur im Drive in oder haben uns im Restaurant was zum mitnehmen bestellt. Dennoch machte das Restaurant immer einen aufgeräumten Eindruck auf uns (zumindest von dem was wir als Gäste sehen konnten). Die Angestellten dort scheinen gut auf Zack zu sein & sind immer sehr freundlich gewesen. Wir werden wieder kommen😊.

Es gibt Terminals für die Bestellung. Gutscheine können gescannt und benutzt werden. Essen war relativ zügig fertig gemacht. Alles in Allem guter Burger King.

Das Essen war leider nicht so frisch, hab wirklich lange auf meine Bestellung gewartet. Mitarbeiter war aber sehr nett. Würde dort jedoch nicht nochmal essen bestellen.

Erstmal großes Lob an Herrn Murat an der Kasse. Er war sehr nett und höflich und hat uns wirklich gut bedient. Von den anderen Kollegen vor Ort kann man das nicht behaupten. Ein Mitarbeiter hat ohne Handschuhe in das Fach für die Pommes gegriffen und Pommes gesnackt. Nicht besonders Hygienisch. Der andere Kollege dachte er müsste negativ über Kunden sprechen . Wenn man schon lästern möchte, kein Problem, dann aber nicht in Hörweite der Kunden. Wir kommen nicht mehr wieder .

Drive in: nicht sehr lange gewartet, sehr nettes Personal, Bestellung war komplett, Essen lecker und nach 15 Minuten Autofahrt noch warm. Es gibt nix zu nörgeln. :-)

Katastrophe! Über 40min auf das Essen gewartet! Mitarbeiter sind maßlos überfordert.

Pysznie w dobrej cenie polecam.

Einer der langsamsten Burger King, die ich kennen. Wird nur von dem in Frechen übertroffen. Burger King ist ja eh nicht so schnell aber der ist noch mal eine ganz Ecke langsamer. Ich verstehe das nicht, die haben jetzt ja auch nicht mehr Zutaten als die anderen Fast Food Ketten und wirklich frischer ist es auch nicht. Da haben andere fanz klar ein besseres Konzept. Also, Zeit mitbringen für den Burger-Genuss

Haben die Hälfte der Bestellung vergessen

Essen war nicht so gut , schmeckte nicht so frisch und das Fleisch war zäh. Der Salat well. Es gibt einige bessere Burger King, zudem lungern komische Leute hier herum. Richtig hygienisch wirkt es auch nicht und ziemlich unkoordiniert.