Burger King Bad Hersfeld in Bad Hersfeld

Payback points were not credited to me for orders

We ordered 2 coffees from the machine and wanted to pay. The lady at the counter didn't even acknowledge us and was unfriendly, which led to us driving to McDonald's and drinking our coffee there

I think it's great that you have so much choice of plant-based products. But today the burgers were more than lukewarm - almost cold.

Come here every time I'm in Bad Hersfeld.

Complete catastrophe. Employees are incompetent, they are also annoyed by the chaotic conditions and show it in their sloppy manner. The waiting time is therefore extremely long. Men's toilet is not fully accessible and the ordering machine does not issue a receipt.

Service unfortunately 0 stars if you don't order at the terminal you won't be noticed.

I actually really like BK's products, but I had bad experiences in the drive at this location. Often the order was incomplete and the food wasn't really warm. So always check everything!

Fast service, delicious food, you can't complain

Staff seemed stressed. Cleaning and maintenance of the premises was top notch.

Ordered at the drive-thru. 2 King Jr. meals, 1 churros with chocolate sauce. They forgot drinks twice with the meals, forgot ketchup once, and forgot the chocolate sauce with the churros. Unfortunately, I didn't notice until I got home. Unfortunately, this is my second negative experience with this place. Next time, I'll go to the competition!

Even though the refill station has been removed, it is one of the better Burger King.

Not so busy, so it was quick, everything was hot and fresh.

Our food was cold. I had a whopper. It looked good but was barely warm. They gave us the wrong order first. I had onion rings with my meal. They were cold and soggy. I had trouble chewing them. My husband's burger didn't even have ketchup on it and the cheese wasn't melted at all. Management problem?? I don't know. Normally I love Burger King but we won't come to this one again. No wonder there were almost no people there.

Waiting time 30 minutes disaster

Food was okay. Nothing special, typical fast food. BigKingXXL and fries fine. Only the OnionRings were a bit more. Not particularly tasty and a bit oily. But it's fine for a quick bite to eat.

I had ordered takeaway food. Found while driving. Chilli Cheese Nuggets 9 pieces were not fresh but warmed up and the surrounding dough was hard and dry. Cocoa drink was great - it had the taste that the milk was a bit spoiled. Fries were soggy and not fresh from the deep fryer. Service behind the counter is silly. No longer worth a visit.

Desolate and customer-unfriendly. The only one who speaks German is the customer. Wanted and paid for a triple cheeseburger - a normal double arrived. It can happen, so make a friendly complaint. Loud discussion in a language that was foreign to me in the kitchen, people pulled out their cell phones at the counter. Second attempt - it was a hectically cobbled together, cold double. Complained again - this time it finally worked on the third attempt, the burger was finally hot - but only because the cold one from round 2 had been placed under the heat lamp. The triple looked like shit, my companion's two Whoppers were both cold. We decided not to complain because we probably wouldn't have been understood anyway. But the Crown standards are hanging on the wall - yeah...absolutely desolate, definitely not recommended.

Like most fast food restaurants, relatively fast service and the program like everywhere else. At least there is enough parking space here.

Actually a modern BK. Unfortunately, the leather armchairs were repeatedly completely dirty. There were only 3 cars in the parking lot and we only had to wait 2 minutes for the food. Like on our last visit, we sat down in the motorhome to eat. Next time we'll just stop a few km further. So it wasn't due to stress. Everything was quiet there.

We waited 20 minutes for the tea and the waitress couldn't open the package of express tea.....a disaster

A typical Burger King.. clean, friendly and fast..

The burgers taste a thousand times better than at MC's

After a long period of observation and consultation with other fellow sufferers, I award the minimum number of points. If there is a trick as to how you can receive the desired service without any problems after an adequately placed order, I ask you to let me know. The cleanliness is OK to good, the preparation of the burgers is usually good, but there is nothing that annoys the customer more than an incorrect order. Precisely because the number of errors is so noticeably high, I am assuming a system here! Adjustment: Has improved. Orders come as expected! No more errors! Keep it up

Service .... awful. People pay for extras and they are jot recieving it.

Here I was left standing in the drive-thru just long enough, ignoring that it was the end of opening hours, so that I could then be sent away. Whoever is responsible for this dick move should be fired without notice.

Typical Bürger King👍 everything was great, easy to order, quick service, everything was clean.

Everything's great...👍🏻👍🏻👍🏻 Keep it up...

I had ordered something for Take away and more than half of them were wrong and where I called the branch manager said that next time I would get a menu on the house and where I was on site they wanted to fob me off with a citizen even though I pointed out that the branch manager said that I get a new menu that the employee was on Drive Inn very unfriendly

Food ok, but waiting very long for fast food 12min is quite enough. The service is slightly under-matched.

My partner and I had dinner there last night. Unfortunately it was inedible and both had extreme stomach problems with diarrhea and vomiting that night. Unfortunately not recommended!!!

You're a rotten shop, you gave me the wrong menu and didn't accept it anymore

Usual Burger King and fast food restaurant atmosphere. The most important thing: the food was ready quickly and was fresh and hot.

If you're on the go with fast food, then Burger King. And here the bacon was crispier than ever.

The last time I'll eat at a Burger King. The Long Chicken bun was already blue moldy at the bottom. Absolutely disgusting. You can't sell something like that!!!

The tortillas there are awesome. Unfortunately, the tortillas are only available at Burger King in Germany and not in Austria. It's actually a shame. My favorite: the BBQ beef tortillas Mmmm delicious.

Easily accessible, sufficient and free parking. Fast service. Food far too expensive for the quantity and taste.

Just as you would expect from Citizen King.

Food cold, no service!! I ordered mesh potatoes and there were a total of 5 for €4.50!! Citizens cold and fries also cold too bad!!

Burger lovers will be satisfied here ,-)

Nice BK, despite the crowds (a whole coach) I had my food quickly

Today I bought something for a long time and immediately got a shake that tasted like pure sour milk. Of course, I poured it straight away. In the future I won't buy anything else

Not edible. Purchased on November 9, 2024 at 1:20 p.m There was nothing going on and yet something like that is sold to you Salad is brown, eat cold And the taste is just bad

Good, but when there is a lot going on, the meat is only grilled on one side. 👎 And I've had onion rings that were brown on the inside. Very rarely are the fries or chicken products really hot. Most of the time (90%) the food is lukewarm, but it must be hot or cold. Food kept lukewarm spoils very quickly.

Always eat cold. Then a menu completely wrong. Unfriendly staff. Never again!

The lady with long brown hair didn't want to serve us and told us to use the phone ourselves! Not all elderly people these days know how to use coupons in the application! Insolence of her! And that face! I don't recommend that service!

Ate there...eat lukewarm. Number was not called. But when you ask if it's this number, you're told that you've been called for a long time, which isn't true... it's a shame... next time we'll just go somewhere else.

Once again a clean BK with friendly service and good food

The food was terribly bad! We don't eat at Burger King regularly, but we look forward to eating there every now and then. It started with the difficult-to-use self-ordering displays. This was followed by the realization that not all menus can be ordered via the self-ordering display. We then downloaded the app and discovered that not all menus could be ordered. Only with a user account. So we created an account only to realize that you have to earn points for various menus in order to unlock them! I have never experienced such a hassle-free service before! After we were already annoyed by the ordering process, we went to the checkout and asked why we couldn't simply order all the menus via the self-ordering display. The first employee was unable to respond due to the linguistic barrier and so he called a colleague, but she couldn't pay attention to the question either. But so she offered us to order everything from her at the checkout. After we finally ordered after what felt like 30 minutes, the food took a while to arrive. Now it was finally our turn and we picked up our food. Then the search for a place began, many of the places were just dirty! The tables and chairs are not cleaned regularly here or so it seems! Once we had a seat, we started eating. And wooow you fries were cold, some of the fries had already been heated more than once, the citizen was greasy as if it had been taken out of an oil shower, the cheeseburger burger hardly had any sauce, the patty was really just bone dry and it was just plain bad didn't taste good. Complete disappointments! So in Bad Hersfeld the Burger King is just bad! We advise against getting food here. Then it's better to take a detour and drive to Kirchheim!

Complete catastrophe. Ordered food at the self-service terminal, paid in cash at the checkout, asked the staff at the checkout whether to take away or eat here, even though they had already entered "to eat here" at the terminal. The order was ready suspiciously quickly, so I became skeptical. Once again it became clear why. Ordered a menu for 4 people and all 4 of them were cold, cold as if they had walked around the branch with it 3 times. Ate there for the last time. 2 employees in the kitchen, 4 employees at the checkout but only one checkout 😄 the job there is called a system restaurateur, right? Where was the system to go other than the customers? Questions about questions. Fast and good training is needed here and finally make sure that the employees are kept on track and then the motivation increases all by itself. Unfortunately, our visit was such a catastrophe from every point of view it wasn't possible at all, but the weather was great around 6:30 p.m Unfortunately, they saved on the outside lighting so that you either sit and eat in the dark or go inside. We couldn't let our child slide because it was too dangerous for us in the dark and I couldn't find a TÜV seal anywhere despite having a cell phone light, but Maybe someone probably scratched it off 🥴 Help... how others feel is their business but we see our visit as a complete disaster.

Easily accessible, common mistakes when putting together an order

At Drive Tru, my single burger was counted as a menu item, which I couldn't see because the display only showed the Windows XP logo. Of course I only got the burger individually as I had ordered. I then paid for free for the fries and drink that were not available. Another additional order was then misunderstood. I didn't get a receipt either.

Subtly a shame. This is the second time I've ordered plantbase nuggets and plantbase nugget burgers and both are absolutely dry. Absolutely inedible again!!

Fast service at the Drive Inn and that was hot

So if it takes you more than 10 minutes for two single crispy chickens even though the restaurant is empty, something is wrong. Toilets dirty, tables too. Not recommended, there are enough around it

Unfortunately absolutely inedible... We ordered churros with chocolate sauce. The churros taste old and completely dry, and they were also drowned in chocolate sauce. The restaurant and toilets are clean but the food is not good.

Employees are making a fool of you. So I've been here many times but not again. Then go to mc.

I've been to the drive-in for a while now and I have to say it was subpar. The store was operating normally as far as I could see and there was no one in front of me in the drive-thru at around 6:30 p.m. Nevertheless, I had to wait about 5 minutes at the counter and another 15 minutes in the parking lot for the burgers. The highlight is the service. He was so unfriendly and almost threw the bag into my car. The fries were spread out in the bag and the burgers were luke warm. People save it.

Clean shop, quick preparation. However, out of 20 king nuggets, more than half of them were neither warm nor crispy and were unfortunately very stale.

Guys, what was that!!! My partner, her daughter and I were traveling from Stuttgart to Koblenz on Friday, September 27th, 2024. We were hungry and took a break at Burger King Bad Hersfeld. We were at Burger King at 5:25 p.m. There was 1 person standing in front of us. There were exactly two vehicles in the drive-in at the time. Despite all this, we waited 30 minutes for our order. The employees' shoes could have been shod as they moved. There were four people working at the time. Two in the kitchen, one at the drive-thru and one served the customer area. There was also a shift manager there. So the speed was a disaster. All the employees were extreme, which you could tell just from their faces. The cleanliness that day was below all standards. There were fries on the floor in the kitchen, ketchup stains and a film of grease that was clearly visible from the cash register. The floor was just dirty. The chicken wings I ordered were definitely over time and almost inedible! They were dry, ice cold and tough. The onion rings were also ice cold and now very soggy. The chicken wings were also past their shelf life. They were also cold and the breading was already soggy. The same thing with the fries and the burgers we ordered. We definitely couldn't expect crispy fries that day. I ordered the Big Tasty. With extra onions, bacon and fried onions. Here too they managed to get the burger to be ice cold. Bacon and fried onions were missing. My partner's daughter had a milkshake. The three of us agreed that he smelled strange. The result was that she vomited in the toilet after eating it!!!! 🤮 I'm really not petty and I write very few reviews. But the service was terrible and a huge disgrace.🤬 I paid €21.90 for my order. My partner and her daughter put down a similar amount. So the three of us ate for over €40. I discussed with my partner that we should actually get the health department involved. She didn't want that. Instead, she wrote a complaint directly to Burger King. Today, three days later, I received a response... standard letter!!! Blah, blah, blah...... They're sorry...... Probably a message that everyone who complains gets. Guys, you should really think about service and quality. 😡 I work in the field and go to Burger King a lot and often. I've never had a reason to complain. But this Burger King is probably the WORST I've ever eaten at. And when asked why we didn't complain directly... We were hungry, but also under certain time pressure to get to Koblenz on time.

Unfortunately, very long waiting times for no apparent reason. The staff was nice and helpful, but unfortunately the good gentleman at the checkout spoke a bit quietly and unclearly. The burgers were OK, unfortunately a bit cold. The cheese nuggets were hot but a little dry. Otherwise well-kept shop, clean toilets...

Order of 6 burgers included 2 double chilli-cheese burgers. Both burgers were without chilli cheese... One of them so smeared with ketchup on the top, That you can't take his hand. 10€ for *rsch. Get the last layer under control!

Relatively new Burger King, there's not really anything to complain about except that it could have been heated a little better.

I actually enjoy going here often, but it has happened quite often that they close 10-15 minutes earlier, even though there were still enough customers there. Then you are simply ignored while the inside is being cleaned 🙃 I think that's a bit stupid because I don't know that from other branches and I was in a hurry for my chili cheese nuggets 🙁

Very good atmosphere. Good music.

If you expect little, you will be disappointed and treated unfriendly. Still well attended. I experienced people there who complained loudly and demanded their order. I also had problems because of the wrong cola. And I had a salad. Had to ask again about a wooden fork. Should I have the salad with h and eat?

A good and practical place for a break with children

The food is very cheap and you can always afford it👍

Whopper without ketchup is also a new and interesting experience that you get here from the factory. So... If you even get the right order...

Burger King Bad Hersfeld has improved a lot after some initial difficulties, especially the waiting time, which used to be a nuisance, has been shortened a lot, burgers are fresh and tasty.

The printer on the self-service terminal has been defective for a long time. Tables and floors could be cleaned more often, otherwise as expected.

Unfortunately, the opinion in this branch is that the bacon should be raw and not fried on the burger...not for bacon lovers. Any soap/desi dispensers were empty

Great service, after my Baron was forgotten, there was a double portion and a free cola on top - that's how service works, great team, everything done right.

Has been renovated and now looks very inviting. The service was a bit confused and we ended up with more than we ordered. Unfortunately the apple spritzer didn't taste good at all. The rest was delicious. The outdoor slide could use some cleaning

Food is good, staff friendly but the toilets are very narrow and poorly equipped.

Were the first to appear on the screen (we were the first to order) but had to wait over 45 minutes.

Fries and onion rings not crispy. Lapidary comment from an employee; "It has to be like this!". It's a good thing I won't be coming back here!

Fast friendly service. I stop every time I go to Saxony and come back.

Something is always forgotten in my order. It's starting to get annoying. The only thing that helps is a boycott.

Fan bundle ordered. Wrong fries get burgers cold... Once and never again

But there is a small terrace outside to sit on, which I really liked

5 employees but tables dirty. Churros not fresh, in contrast to other BK also less inside.

I didn't eat here. There was a latte macchiato to go. But the staff was very friendly and helpful. If I drive in that direction again, I'll definitely stop again.

Meat in the burger was repeatedly lukewarm. Employees extremely bored. The store was poorly attended. It's better to stay on the motorway, just before Eisenach there is the next BK on the motorway, it tastes much better here.

Coffee break to relax, clean shop with friendly service team. Toilets and outside area tidy, good overall impression.

Little activity, fast service, good food

Food really doesn't taste good at all and my iced tea tasted like chlorine. If your employees work a little better then you will also get your thanks

Uncomfortable atmosphere. Too many skilled workers who speak German poorly and take orders incorrectly and distribute them incorrectly when exchanged 😡

Burger King with lots of outside space. 👍

Super nice shop, food okay, very large vegan offer you can do

The order was processed quickly, everything was hot, although unfortunately something was forgotten, it was fixed without further ado and passed on. Premises are clean and friendly. Service is friendly.

5 stars only for the free toilet 😄😄😄

Only had one coffee, but it was good

Food fresh and hot, everything very quickly. And the toilets are clean

This place has become a pile of fos! Cold inedible hamburgers at lunchtime! When we told them that the food was bad, they just shrugged their shoulders... I like Burger King, but I won't go here again, I'll stay far away! -5 stars if there were!!

Basically a Burger King like any other. Unfortunately there are only a few parking spaces and the gaps are quite narrow. The outdoor area is relatively large and has plenty of shady places to sit. The playground for the children is relatively small. The service was completely overwhelmed that day. Our order was overlooked and we had to wait a very long time, so at one point my husband asked where our food was. When we finally got served, he got the wrong burger and had to go back in, ask and wait again. At least the real burger was brought to our table, but of course the fries were already cold by then. Because we also had a very unpleasant experience there that day with other visitors to the Burger King (an older boy spat in the face of our two-year-old child on the slide and the boy's parents didn't think it was necessary in any way to take responsibility for fw's behavior to apologize for her child), we have particularly bad memories of our stay there. Of course the restaurant can't do anything about this event, but it makes it pretty unlikely that we'll go there again.

The food was very good and the service was also top notch. I always understand these Germans who think they are restaurant critics. It's nice to cook at home 😂

The food was typically good at BK and the waiting time was ok considering the business.

arrived by bus with 30 people. the driver isn't free here. then next time I'll go somewhere else

Excellent food for decent money, far better than the BK in the UK.

Wow. Never had such bad service. At first half of it was forgotten after almost nothing was available.....and you can't speak more unfriendly than these young people who "work" there. Definitely won't be coming back.