Burger King in Bochum

It's unusual how long you have to wait here. 15 or more minutes on the drive, a car in front of us. At least the food was warm and we didn't have to wait that long for ours.

The food is delicious. Very slowly, however

Very slow and employees annoyed

Otherwise good but the door was closed before midnight today and the drive-in too, although it's usually open until 2am.

Price and quality of the food is good. Fast service. You can sit comfortably here and eat your food. The staff is very friendly.

But once again I dared to go into the store, but this time I received the expected quality. However, almost 30 minutes of waiting time for 3 burgers is very long, even when the drive-thru is full. Afterwards I ended up having stomach problems so I wouldn't buy anything there again. I'm stupid as to why I went back there after almost a year. This time the waiting time for a menu and a burger was over 30 minutes. The drink was forgotten at first and unfortunately it wasn't until I got home that I noticed that I had been given a small chip instead of a large one. Otherwise ok, but plenty of room for improvement... maybe until next year. After the last three visits in the last few weeks, I was pleasantly surprised because even with larger orders the waiting time and quality were reasonably good. Even though I still avoided entering the store when several customers were already waiting, I have to adjust my rating and ask them to continue like this.

The best Whopper menu we've had in a long time.

We ordered Chilicheese nuggets from DriveIn Bochum Gerthe Store 11931 on Saturday. The employee was a very friendly, personable young man. Such employees are really worth their weight in gold.

The terminals keep breaking down, the staff was very nice and helpful, and the food was subpar

In general, you have to check everything here. Always errors in the order - charged for double cheese today - got cheeseburger. Such “mistakes” are particularly popular with drive-thru orders. The poor intercom system in combination with the corresponding language barriers doesn't make it any better.

Standing in front of a locked door at 10 a.m. on Sunday... OK, I'll politely take my coffee somewhere else...

We wanted to go to this BK at 1:15. He's officially open until 2:00. The store was closed?? Then we go to Mecces...

Had a quick bite to eat before heading to the stadium.

Unfortunately the burgers were only lukewarm. Service in the drive in was good and only took a few minutes

There were tablets everywhere because the shelves were overflowing. The store was not very busy at the time of our visit, but it was still not being cleaned.

I've never waited so long for an order. Two menus and waited over half an hour, with quiet operation. So sorry, but the fact that the employees didn't fall asleep while working is the only thing.

Food is OK. One of the slowest BKs. Orders at the Drive Inn always take at least 10 minutes. Staff is very unfriendly.

I really enjoy going there when I order something. Very nice service and ordering is quick and reliable. Cleanliness is TOP👍🏻 I'm satisfied 🥰

Ordered 4 crispy chicken... ---> but got 2 chicken burgers +2 nugget burgers ..... Apart from this: Waiting in line at the drive-in for 35 minutes after ordering...NO GO!

Worst drive inn ever!!! 30min waiting time

It was quite appealing for a Burger King branch, even a clean toilet ☝️👍 Even the outdoor area was kept clean (the table was rubbed down even though no one was sitting there) and a parasol was put up (the sun shone very strongly on the outside area. The only slight criticism is for a not very warm Double Whopper which, on top of that, flopped around after unpacking looks and slight criticism for the service, which seemed to be foreign to thank you or please. Still 5 stars, because this branch is light years ahead of the ones here in Essen.....

Order takes a long time. Unknowingly ordered King of the Month at the terminal. System does not recognize this automatically. Refunds are no longer possible after that. The customer is clearly not the priority here. I would have liked understanding and goodwill on this clear topic!! None..

Unfortunately there was one employee at the front and one at the back. Accordingly, I waited at the drive for 20 minutes. This shouldn't be the case for a fast food.

So this store is bottom drawer. The third time that the orders are not correct! Something is always forgotten and no, not just mayo! Burger chilli fries nuggets! When it came to nuggets, the service lady first rummaged through everything in my order and looked in every bag (eaten on site) as if I had hidden 4 nuggets :) the load was dirty every time, but they had time to dial in the bag! Every time the order is wrong and today it's the same game again! But the icing on the cake: the meat in my burger was raw! Unfortunately, no one in the town answers the phone! A few weeks ago: three menus and two kingjr ordered and I was told next time they won't accept this large order because the employees have to go out to the designated waiting parking lot for orders. I should please order such large orders inside. I repeat sooooo large orders order. Are you guys still okay? So if you're really hungry, don't go, you'll only get annoyed!

Well-intentioned WARNING TO ALL: Do not order here for delivery! I ordered twice and received nothing but rubbish twice. Bacon King without bacon, cold and dry, as were the rock hard fries. At least the cola was warm, but that's normal with a delivery time of over 1:40 hours with the driver who has absolutely no interest in customers. If you call you will be brushed off stupidly. Conclusion: 20+€ wasted for inedible food. Of course there is no money back! Please just close before more people fall into this trap. Before the review is deleted here: I'm not a spambot, order number Z239WF. 0/5 stars.

Terrible! Catastrophic conditions

The burgers are always very tasty, fresh and warm when eaten. We'd love to come back with friends and family. Something for everyone.

Ordered food from the vending machine. No customers at the counter or at the car counter. After 20 minutes there were the burgers and fries. Burger was really cold. After another 3 minutes there was a new one. But it was only warm on the outside. Even the children said on their own that this had nothing to do with “King”. While we were waiting, we noticed the dirty tables. Next time we'll stop at KFC. The burgers are better compared to this branch.

Spontaneously went to the drive-in last night. As I pulled into the site, I could see that two cars were parked at the drive-thru serving food. There were around 10 to 15 guests in the shop itself. Then it started... It started when I had to wait a few minutes at the drive-thru until I could order (Whopper Cheesy Bacon menu and a cheeseburger). Afterwards I waited at the food counter for more than 10 minutes. Through the window I could see that there was almost nothing going on inside and orders were only being ordered sporadically. The only visible employee shuffled around unmotivated and had almost nothing to do. At some point the order was actually handed to me by the visibly disinterested employee. A quick look in the bag - three packages (fries, Whopper, cheeseburger)... fits. At home, the unpleasant part: fries, Whoppers and cheeseburgers were cold. Not lukewarm. Cold. The cheese wasn't even melted. So they had the stuff lying around for a really long time. I don't understand why I had to wait outside forever. That was definitely the last time they saw me there.

Quite okay. Tables could be cleaner.

Burgers were great and not too dry. So there was no skimping on the sauce. The staff at the drive in was super nice. Unfortunately, the waiting time is really underground

The restaurant appears to be in a good location, but it is not maintained at all. It's dirty everywhere and weeds are absolutely unkempt. Not a nice atmosphere

We got plant-based meat instead, vegan French fries sauce instead of mayo and a normal one instead of double chilli cheese - and all in just one “small” order. The wrong order was also accepted beforehand. Unfortunately, it's been totally chaotic there lately and can no longer be visited. I used to always be satisfied… it's a shame :(

The food would have received a 5 star rating... if it really arrived. Special requests such as no mayo or tomatoes are not valued here. I'm happy to pay €0.50 for extra onions, but of course only if they're included. It's always a 50/50 chance that I get my burgers right. Strangely enough, this works perfectly at other Burgerking branches. Definitely a reason not to visit this branch anymore.

3 hours later puked everything out again

I almost always get what I didn't order. So I definitely won't come here again 😕

Burger King. Our clear favorite among the burger chains in terms of taste and price-performance ratio.

I ordered 2 different citizens to eat here today, nuggets, fries, a large cola and a shake. Burger was soggy, tasted disgusting, I couldn't eat it, there were curls instead of fries, I didn't want them, the nuggets were inedible! When I complained, I was told that I should think about what I wanted to eat next time, which was a disgrace!!! Not only is it the last time I entered Citizen King, the health department has already been informed!!!!!

It's a Burger King, so you know what to expect when it comes to eating. However, this branch is relatively slow when it comes to processing orders. You should also always check whether the entire order has actually been packed when you take the food away. It can happen that something is missing or packed incorrectly.

*Slow food restaurant* On Sundays at 6 p.m. you wait half an hour for your order.

A disaster in this place, there is no one who wants to work here, no respect for the customer. Waited 25 minutes for order. The workers let the sandwiches cool to talk and laugh. I threw the order away afterward because it became inedible

I haven't eaten hamburgers in years. Compared to Mac Donald (memory from a few years ago), the Wopper was many times better. The bun and paddy tasted neither artificial nor sticky (compared to Mac Donald).

Burgers as good as cold, I don't know if the plant based parties were ever up to temperature, it definitely didn't taste good.

I've never stayed in a drive-thru for so long in my entire life. 1 car in front of me, waiting time 20 minutes. Simply inadequate!!! I won't be visiting this branch again... Either totally understaffed and incompetent employees!!!

Simply delicious, just a long wait even though it was quiet.

Terrible shop. I was directed to the self-service terminal. I did not agree to this and demanded personal service. Abnormal development, setting up self-service terminals and abolishing employees. Keep buying at any self-service terminals but don't be surprised later if your jobs are eliminated too.

The food tastes just like any Burger King. The employees were not really motivated and hardly spoke to anyone. The atmosphere was really dingy. The tables were all dirty and greasy. There were napkins and empty cups on the floor. So nice and clean is different.

Terribly long waiting times, lack of staff, burgers only moderately warm. In addition, the staff rudely reminds you to order at the self-service terminal, otherwise it will take longer because there is no cash register. Not all items available, the fish burger was out. Basically I don't have a problem with a little waiting time, but then the quality and service have to be right. No recommendation for a burger experience.

The service was very nice and friendly. However, I had to wait and honk at the drive-thru for 4 minutes before my order was taken.

Ordered takeaway food and saw at home that the citizen wasn't there for me at all. But at least the fries were there 🤣 my girlfriend had everything there, just a little overdoing the jalapenos would have been enough for 3.

This Burger King branch is the closest to where I live and that is probably one of the few reasons why I go to this Burger King. The food is usually perfectly fine. Unfortunately, the waiting time until you receive it is not at all. As a rule, the preparation takes what feels like an eternity. It takes a long time if there are few customers and even longer if there are a lot of customers. Compared to before, there seems to have been cuts in employees. By this I don't mean that no effort is being made, but rather that there are too few of them. When it gets crowded, it often seems as if the few people don't know what to do first. The atmosphere is getting old. It's nice that there are ordering displays, but the rest seems outdated.

The lettuce in the burger today was a bit wilted and unappetizing.

Chilli cheese fries without sauce and without any further ordering on site, waited another 30 minutes, absolute catastrophe🤭

The food was really cold, not warm at all, and it had deteriorated a lot, so it was just a flop, and the hunger went away immediately with one bite

Unfortunately it always takes far too long. Whether in the drive or inside is relatively the same.

24 minutes for 2 cheese burgers, fast food... And so

Eaten here often. But THAT surpassed everything. How could something like that go unnoticed? Never again.

Forever waiting time in the Drive In 25-30 minutes

As always: Burger King is a system restaurant. Worldwide, the same high standard and quality, the same products, high recognition value. UPDATE: today, April 4th, 2024, I was disappointed with the food. THEREFORE TODAY 2 STAR POINTS DEDUCTION FROM THE PREVIOUS 4 POINTS. Everything was only lukewarm, even though I had ordered an individual burger (i.e. with extras). Cheese wasn't melted properly and the burger bun was only slightly warmed.

Everything I expect from a fast food chain is fulfilled here.

Ordered a burger and waited 20 minutes

Great veggie range now. Unfortunately, there were often waiting times and something was often forgotten in the drive-in

I waited here for a whopping half an hour for a single chili cheese burger. Burger King should urgently rethink its order management!

It's just fast food, but still better than McDonald, with the new ordering via terminal it's even more impersonal, parking spaces and drives in curves are too small

Slow and unfriendly. Never experienced such unmotivated employees.

Delivery also came after 2 hours

Waiting time was far too long for an ice cream, 30 minutes

Extremely bad team. A long chicken burger and chilli cheese 45min. I always happened here right away

The Burger King is a kind of gourmet fast food restaurant, you wait longer than at the Chinese restaurant around the corner. But the food tastes exactly like it would if you got it at the train station within minutes.

So I can only agree with my predecessors and say that it shouldn't be necessary to plan a waiting time of at least (!) 20 minutes for every order here. Why no solution has been worked out to date is and remains a mystery to me. Dear Burger King team, I and probably the other visitors would be happy if a long overdue solution was found soon.

It just doesn't taste good there

The waiting is very, very annoying. And it doesn't matter whether at the DRIVE IN or in the restaurant. Nothing works in under a quarter of an hour.

Drive in is ok. Rather unclean inside.

Cold fries Burger 🍔 Cold Cheese Cold Speck/bacon not fried and correct Cold You should close this place

Phänomenal überforderter bk.. ständig ist irgendetwas defekt.. kaum mitarbeiter, riesen wartezeiten..

Kam gerade vom Burger King und musste leider feststellen, dass die Hälfte fehlt!!!! Wie kann man so unfähig sein ? Die Sachen wurden bezahlt und liegen jetzt da bestimmt rum .. bekomme ich mein Geld wieder ???

Ich bin positiv überrascht essen ist frisch gewesen , Toiletten sehr sauber (was bei Burger King und co meistens nicht ist ) Und beim service kann ich auch nur sagen sehr bemüht und freundlich. Es hat bei uns eine Pommes gefehlt welche uns ohne Diskussionen direkt gegeben wurde … kenne ich auch anders ..

Unmenschlich lange Wartezeiten. Ich habe über 30 min gewartet. Teilweise haben Leute die später als ich rein gekommen sind schon längst ihre Bestellung erhalten. Frech

Hallo Mensch, liest du Rezensionen bevor du dich entscheidst, ob du bei Burger King ißt oder auch nicht? LOL, die Leute behaupten ich hätte einen an der Klatsche aber du machst mir Angst. Andererseits kannst du ja auch einfach bloß der Mensch sein, der bei Burger King auf Rezensionen antwortet, in dem Fall wünsche ich dir einen schönen Tag und hilfreichere Rezensionen als meine.

Nie wieder. Ich hatte bei Bestellung am Tresen falsche Ware erhalten. Als Reaktion auf meine berechtigte Reklamation aufgrund des Fehlers seitens des Mitarbeiters wurde mir von der Geschäftsführerin geraten, besser an den SB-Terminals zu bestellen. Eine Entschuldigung blieb aus. Ich ließ mir folglich mein Geld erstatten, habe die Lokalität verlassen, werde sie definitiv nicht wieder aufsuchen und zukünftig lieber dort einkehren, wo ich höflich und zuvorkommend bedient werde.

Wenn man hier den Drive in besuchen möchte muss man Zeit mitbringen. Über 20 Minuten bei egal welchem Bestellaufkommen sollte man einplanen. Milchshake gibt es bei 9 von 10 besuchen nicht, weil immer etwas mit der Maschine nicht stimmt. Auch das bestellen drin dauert sehr sehr lange, bei einer bestelltmenge von ca 35€ warten wir jetzt gerade schon 30 Minuten. Das ist kein „schnell“ Restaurant. Vielleicht stellt man einfach mal ein bisschen mehr Personal ein, dann bekommen auch alle Kunden warmes Essen!

Am liebsten 0 Sterne. Man bestellt EXTRA für 21 Uhr weil man bis 20:45 arbeiten ist...wird man 20 Uhr angerufen ihr essen ist da.....WTF sagt man dem Fahrer ja sry bin arbeiten hab extra vorbestellt....ja wird man von Burger King Mitarbeiterin angerufen und ANGEPAMT warum man dem Fahrer nicht auf macht....WIE WENN ICH ARBEITEN BIN ICH BESTELLE NICHT UMSONST FÜR DIIIIESE UHRZEIT.

Sehr sauber, selbst die Toilette

von den ambiente und service burgerking standard wie überall, allerdings muss das personal in diesen lokal dringend den umgang mit soße lernen, der chicken nugget burger hat voll nach essig geschmeckt

Sau dreckig überall und über 30 min aufs Essen gewartet. Und dann wars nicht mal heiß!

150 Minuten her das ich hier bestellt hatte und Essen ist noch nicht in Sicht. Angegebene Lieferzeit 40 Minuten, was für Fast Food auch schon sportlich ist.

Auf jeden fall besser als die Konkurrenz

unhöfliches Personal Frau am 21.12.23, Essen war kalt. Nicht das erste Mal schon und wir kommen nie mehr

Alles ist einfach hervorragend.

Nach 20 Minuten in der Drive-in Schlange, erhält man auf Nachfrage die Info, dass der Grill defekt ist. Personal spricht kaum deutsch und ist komplett überfordert! Anschließend zu McDonald’s gefahren und innerhalb von 1 Minute einen leckeren Burger in der Hand gehabt!

Bestellung nicht angenommen als einziger während jeder vor mir durfte danke !

Die Bürger Brötchen könnten besser sein. Sind sehr pampig geworden

abgesehen von den langen Wartezeiten eine normale Burger King Filiale.

Ein Witz diese Burger King Filiale...... Zunächst ewige Wartezeit auf 3 Menüs und die Vertauschung eines Pommes mit einem veggies. Aber dann kam der Höhepunkt des Ganzen indem meine bezahlte Cola vergessen wurde. Danach gab es Streit mit dem Personal, da er es nicht eingesehen hatte mir meine Cola zu geben

Ich war zu späterer Stunde an einem Freitag da. Der Drive Inn war mit langer Schlange sehr gut besucht. Ich bin rein und habe am Terminal zum mitnehmen bestellt. Ich hatte den Eindruck, das die Personaldecke sehr dünn war und es daher überdurchschnittlich lange gedauert hatte bis alles fertig war. Auch an den überquellenden Rückgabe Stationen könnte man es erkennen. Da sollte auf jeden Fall dran gearbeitet werden. Das schreckt schon ab. Daher die Abzüge, besonders beim Ambiente

Guter Burger King, Essen war gut, hätte etwas sauberer sein können aber alles in allem ok

Die meisten Angestellten schlafen beim Arbeiten ein, Grüße gehen raus an den high Performer mit der Mütze und den kurzen Haaren, er hat noch mal Schwung in den Laden gebracht! Essen war gut!

Hallo, Ich habe noch nie solange in einem Drive In warten müssen, über 30 Min. Nie wieder!

Eins sag ich euch, bringt Zeit mit. 5 Autos, wir warten seit 40 Minuten. Das ist nicht übertrieben! Da bringt die nette Dame für die Bestellung auch nix

Sehr freundliches Personal,und die Speisen waren frisch zubereitet, es hat mich positiv überrascht das das Personal hinter dem Tresen selbst beim verlassen des Restaurants sich verabschiedet hat und einen schönen Abend, gewünscht hat.Kommt äußerst selten vor in einer Filiale von "Burger King",hier kommt man gerne wieder!!!!