Burger King in Mülheim-Kärlich

Today was the first and last time I visited you. My wife ordered food and it had only been standing there for a minute. I wanted to try the fries and they weren't warm. I went outside and wanted fresh, warm fries. I don't know who it was, whether it was the store manager or someone with no hair or beard. They're so unfriendly to customers. The way they retain customers is just unacceptable.

The Arabs here are really nice, I would come again and again, very friendly staff🙏🏽🙏🏽🙏🏽

Unfortunately our burgers were cold...

Ordered King Fusion Lion, no Lion in it, ordered chilli cheeseburger without jalapenos, jalapenos in the burger...

Waiting times, whether at the drive or in the restaurant, are extremely high despite the low number of orders. Employees very rude.

I'm actually happy, but the order was mixed up a few times and more emphasis should be placed on hygiene at the drinks machine.

On April 22nd At 12:38 a.m. I was at the drive-thru at Burger King. The employee there was extremely disrespectful and unfriendly - so much so that I drove away straight away without ordering anything. I hope that this behavior has consequences, ideally in the form of a warning or termination. Customers should be treated with respect.

We went out to eat here with friends today at 3:00 p.m. on April 22nd, 2025. Our food was cold and the fries were unsalted! Service wasn't that good either… It's a shame…

We had to wait a long time until we got to the drive, even though no one was in front of us, we waited at least 10 minutes Then where we ordered the woman was totally unfriendly Where we waited for our food we had to wait a long time again and where the woman made us the drink she dumped the cup beforehand (i.e. not a fresh cup) very rudely

This has absolutely nothing to do with price-performance. Bought the burger menu for just under €14: I only got a handful of lattice potatoes and the rest was topped up with fries. Then also forgot the sauce. The only thing you can afford here is a King of the Month. The rest is just grossly overpriced! Do yourself a favor and drive a few meters further to “11 Street Burger” where you pay the same but get a reasonable menu.

The crispy chicken was good as usual. All other burgers were very dry. Apparently they ran out of sauces. It was hard to understand the numbers when they were handed out because this person probably didn't feel like working. (screen was broken)

Bad service. Unfriendly and bored employee. Got the wrong order and the rest of the food was lukewarm. The tables were totally greasy...

You are no longer allowed to eat inside half an hour before closing time because the employees apparently wanted to finish work as early as possible.

After 1:30 you are no longer allowed to eat in the store but only in the parking lot.

Friendliest drive-thru employee there is.

Fast food works differently You regularly wait up to 40 minutes for food at lunchtime

Unfortunately a bit dirty and not clean. But we were very hungry and it was definitely tasty!!!

The shift leader with the bald head was very unfriendly, spoke rudely to customers and didn't want to see any mistakes as of April 13, 2025

Old oil! After complaining, no insight and then still rude, He didn't want to give out his name either. Meat is flabby and absolutely nonsense!! Never again!

Onion rings were not enjoyable as they had only been warmed up briefly and were not the least bit crispy but totally soft and disgusting. The rest was fine.

Opening time should be until 1:00 a.m. I'm standing at the counter at 12:40 a.m. This is not occupied. Three employees are standing at the back of the building, smoking and chatting. It seems as if our dear colleagues finish work at least 20 minutes before closing time. So I'm going home hungry, but I'll probably be spared the stomach ache the next day. In that sense, have a nice evening and thank you for nothing.

Everything is good, a little cleanliness would not be bad, then both thumbs up would be

Dirty as hell even though there was hardly anything going on. It's not what you're used to here. Don't know if I would come here again.

The comfort needs to be worked on.

6.50 for one 🍔 ... the size of a cup cake. And then cold 👎👎👎👎👎 Never again Burger King Sleeping pill at the service… the shop is dingy and dirty

First experience and never again. Here again, dear Burgerking. If there is no response, you will receive a letter from your lawyer. . For everyone who wants to eat here. LEAVE THE EMPLOYEES EMBEDDING MONEY AND APPARENTLY DO NOT CALL THE MANAGER OUT OF FEAR. This email went to Burgerking We were at Burgerking with you in Mülheim-Kärlich on March 7th, 2025. First you wait almost 20 minutes then you have to wait until the sauces are missing and the second time you check the fries!!???🤬. I wanted my fries and the employee wanted to discuss it with me. I then asked for my money back, which they didn't want to give me. They didn't want to get the manager for me either. I give you exactly 3 working days to respond to me in order to refund the money because the goods remained with Burgerking. Otherwise I will file a complaint against you and hire a lawyer. I will also go to the press otherwise.

I waited 14 minutes for my order and there was only mine to do. In addition, my Bacon King was without bacon😕. Not a well-coordinated team, no willingness to work.

Were there in the evening... The cleanliness of the floor and toilet could have been better. Our burger, ordered without mustard and ketchup, was also overlooked and only given out properly after the complaint was made. 2 drinks machines that you can serve yourself and refill are very good. Unfortunately the drinks in one machine weren't cool. Order was processed quickly.

We waited about 15 minutes for our burgers, which were only lukewarm. Borderline fries. Onion rings are just disgusting. ALL tables were dirty and filthy. The toilets very dirty. Drinks machine only partially functional. Either no ice...or not the drink you wanted. Many guests complained about incomplete orders. There are smaller branches that are much better.

Fresh food, friendly staff, even counted again before the food was served to make sure everything was packed.

Nice employees, good food, staff very friendly. Employee named Sarah very good and nice! I like to come back again and again!!

Very nice employees and shift managers Very friendly

Nice restaurant good food and friendly people

Don't put what you ordered on your plate

If you want to wait a long time, you can queue here. Food and ambience is like in every BK. Toilets need to be cleaned more often.

I have to have this a few times a year. Very tasty and very fresh.

Unfortunately, the machines don't work properly (the ordering process was canceled three times when it collapsed). Then I ordered at the checkout, what the machine says is available (cheeseburger in the menu (your double)) is not available at the checkout. After we ordered something anyway, the cashier told a colleague at a volume where everything could be heard that I was "stupid" and that that doesn't exist. If I hadn't already paid, I would have left!

It's rare that I say this to a BK branch: The order here tasted great. Nothing was dry, the portion of chilli cheese fries was huge and the employees were absolutely polite and friendly, despite the high volume of customers.

Delivery service is given priority. Long wait even though the burger is ready in the counter. So the burger was cold. Tables dirty and trays overflowing.

Great restaurant really Fast service and clean place. All employees are always smiling and friendly.

Very bad store, bad service, never again

Top food, top ambience, everyone friendly and a very clean shop! The two employees from this morning were both very friendly, helped us and were both very good-looking. Always happy to come by

The best Burger King I know. The food is always warm and never soggy or stale. The fries are nice and juicy too. The sanitary facilities are always clean and well maintained. And the drinks machine with everything you could wish for is mega (e.g. Fanta raspberry).

THIS IS NOT FAST FOOD. EVERYONE MOVES LIKE SNAILS. DISASTER! DEFINITELY LAST TIME HERE.

We hadn't eaten here for a while and I was shocked at what it looked like. Everyone knows that you can't expect 5-star cuisine at a fast food restaurant, but I do expect cleanliness and friendly service. The restaurant was dirty, the floor was full of garbage and food waste. The tables were all sticky or full of crumbs. None of the tables were clean, so I cleaned ours a bit myself before we sat down. The burgers were very sloppy but okay, the fries were cold and there was no Sprite or iced tea available at the drinks machines and many of the other drinks were empty of flavors. Our son got a Barbie toy in his box, when I asked for a more suitable toy the employee was very annoyed. After a few minutes he dug out 3 toys, one of which was a toy more for girls (certainly toys are for everyone and don't always necessarily have to be male or female). All in all we come very rarely anyway but it was still annoying.

Double Whopper King menu with extra jalapenos for 13.39 tasted good, fits, because of the thin fries an x ​​deduction.

What you would expect from Burger King ;-) Whopper as always good, no waiting time and burger and fries still hot - perfect snack during your shopping break

Muddy, lukewarm, the shop is dirty... catastrophe

Here you can refill yourself at the machine.

Parking spaces in front of the door Food is okay Drinks very sweet Staff is very nice

Very unclean! Seldom seen such a dirty toilet in a fast food restaurant. Otherwise very unclean.

There's little to say. Burger King just 😄

The food was great but unfortunately the staff wasn't that nice.

Sunday December 8th, 2024 - 4:43 p.m. - Stood in the drive-in for 25 minutes (even though there were only 2 cars in front of me) only to be told at the window that only cash payment was possible. After paying, I waited another 4 minutes for a standard BigKing menu (I wasn't asked whether it was small or large, I was given the small one), the wrong drink, the wrong sauce for the fries and a limp burger. Unfortunately I only noticed it when I got to my destination. I've really been a fan of Burgerking so far, but after this experience I'll probably go to the two main competitors (which are only 20m & 500m away) in the future...

They can't manage to give out the right number of burgers in the drive. Ordered 3, paid for and received 2. This has happened so often that it's suspicious.

Nowadays you have to be happy if the food is of normal quality. However, it was quite tasty here. I would like to highlight the staff, they were really very nice.

Better quality than that other burger place, the place with M

Everything clean and nice service

Let's start with the positive, lobby was clean. Negative: Coke warm (right machine broken?!) Burger cold. The other way around would be nicer. In terms of quality, this store has been on a sinking boat in recent months. Was the internal control already completed and now we have months of peace again? That would be an explanation...

We waited about 15 minutes for our burgers, which were lukewarm and dripping with fat. ALL tables were dirty and greasy, even though there was very little going on. I saved myself the toilets.

Best Burger King I know, nice staff

One star is almost too many. There was a hair in the drink. There was ice cream at the drinks machine. The drink was warm and the churros chocolate sauce tasted rotten like Gerolsteiner with color!!

Too expensive for a little fast food

November 14th around 4:30 p.m Subterranean reaction from the boss to a misunderstanding or mistake by the staff! If the matter had been handled differently, no problem would have arisen. Customer service has been contacted! Please kindly request a response to my contact.

This is honestly the worst review I have ever given. But this Burger King didn't deserve more points for my visit. We were here on Saturday lunchtime and the Burger King was busy. My husband placed the order via the machine and I was just going to the toilet at the same time. If the order hadn't been placed after that, we would have left straight away. Because the women's toilets were really unclean. The floor was sticky, the white trash cans were dirty. We waited over 15 minutes for the food itself. The table we chose was also dirty, as were the floors around it. The Coke we pulled first without ice was warm. For this reason, the drink is again drawn with ice cubes. The burger was already cooler and just pressed together. The French fries sauce we bought was not there and had to be fetched again. All in all, a shop that presented itself this lunchtime in a way that normally shouldn't have anything to do with food.

The food is okay but the cleanliness of the toilets leaves a lot to be desired. The whole floor is sticky and it smells like urine.

We just had something to eat. Super-friendly service at the counter, our plant-based burgers were freshly prepared, the lattice potatoes were also fresh and not dripping with fat. The atmosphere is friendly and the parking options are great. I deducted one point because our table wasn't clean, but after we pointed it out at the counter, the table was cleaned immediately. And one point for the toilets not being clean, toilet paper was also missing.

Food was cold, nothing. For €10 I'll get my fill better somewhere else.

Cleanliness leaves something to be desired but otherwise very good, with special requests such as: They will die without cucumber too 👍🏼

Just an excelent another burger King

Absolutely underground. The staff is nice but today we got 2 burgers that were cold and now my girlfriend and I have diarrhea. We suspect the minced meat was dumped for a long time and the burgers had been on display for far too long. Never here again

Very friendly staff. Everything was fresh. Mr. Sükür very attentive, child-friendly and very nice. I like to go here with my children.

My visit to Burger King under the leadership of MR ŞÜKÜR was thoroughly pleasant. The service was quick and the staff very friendly. I was particularly impressed by the cleanliness of the entire restaurant. Mr. Sükür himself showed great commitment and was always present to ensure that everything ran smoothly. An all-round professional and welcoming place – I would love to come back! 🍔

This time I had to wait a little... but it was delicious as always...

Ate there today. Drinks warm, non-carbonated...eat cold. Then I asked and they said the burgers had gotten cold. Impossible Won't come back 😡

Unfortunately you can't give 0 stars. Employees are totally unfriendly, everything is cold. I've been here several times and it's never been this bad. Maybe Burgerking should hire other employees who have a little something on their minds

From order to delivery it takes about 15 minutes. Sometimes there were 9-10 orders in advance and a single employee was unmotivated to pack them. After receiving the order, I found that both burgers (Chili Cheese Burger and Big King) were cold, complained about them and received new ones. At the BigKing the patties were ice cold and the cheese wasn't even swollen. I complained about this again. The waitress felt the temperature of the pattie with her finger and pointed out to me that they had just made it from scratch and the patties were always hot, this couldn't be true if the cheese didn't run. I then immediately received another BigKing (bun squashed and soft, similar to when you briefly warm something up in the microwave). It could have been the same burger that the waitress had put her finger into shortly before. Then we ate the rest. The rest was cold after both complaints. If the customer politely makes a legitimate complaint, the replacement product should be issued with the appropriate quality. Despite having different branches, it is often a disappointment at BK.

It was delicious and I got ice cream for free

We were very surprised at how quickly we received our food, and our food was freshly prepared. All tables were clean. Mr. Sükür welcomed and served us very warmly. Any time

Order at the machine - unfortunately half of the order is no longer on the invoice after confirmation. Order again - annoying but maybe just a technical error. The preparation took longer than expected. Sometimes the food that was missing had to be complained about. The ambience is familiar to many people and is completely OK for me in this store. Both citizens and fries and nuggets were hot.

The macaroni burger was cold and looked like it had been kept warm for a very long time. You can forgive it. But an absolute no-go is no toilet paper in the men's toilet. Luckily I noticed it before I pressed the trigger. And then there was no more soap in the dispenser. Just disgusting.

A normal Burger King 🤷 doesn't stand out, but you can eat there

Drinks machine for free refills... an absolute plus

Like all catering establishments, there is a lack of qualified staff here. Something is often forgotten.

Burger King in general is so overpriced these days and the quality is very poor. These shops should be closed...

Hello, we are here now, we ordered, the pomuses arrived, they were cold, when I went and asked, was he the boss's relative, and when he brought it to the table he shouted at the table in front of my children : He said foul language: "I want to be done", when I asked where the boss was, he said to me: "I am the boss."

The food was brutally bad compared to other Burger Kings. 5 people behind the counter but not a single clean table. There was dirt everywhere. Under all hell.

I had a great experience at Burger King, and I would especially like to highlight the Assistant Manager and the entire team. He was incredibly kind and helpful, making sure everything was perfect and that we felt welcome. The other employees were always friendly and accommodating. The food was delicious as always, and the service was quick and efficient. I'll definitely be back! Big compliments to the team – keep it up!

Card payment often doesn't work. Drinks taste strange... And the BK branches are by far better

Burger was cold, salad was a complete disaster. Never again.

Cleaner loading, employees are all correct and kind Mr. Sükür is the best and the food tastes great too. I come here almost every day during my break from work and I always like it delicious and so far I have never had to complain here, very very impressed

The staff takes an eternity until they realize that you want to order. But the best thing is that the food is cold. Is not recommended.

Good service Everything clean Delicious food

Everything was great, clean and tasty. Thank you for your polite help, Mr. Sükrü

The food was ok, but the staff seemed completely overwhelmed.

The potatoes are almost cold, the burger is very dry and doesn't taste much, the staff is not attentive, I don't recommend coming to the courts, it's better to go to KFS across the street and eat there!

The fries weren't salted, the tables are dirty, there are pieces of fries on the floor and we won't be coming back

Rarely have I experienced something like this, the rolls were burnt, the fries were cold and the nuggets were also burnt. After I wanted to complain about them, "new" burnt things were brought to me from the kitchen and I was told that it was normal when the deep fryer beeped and the food was ready. The lady was so unfriendly and just left us with our complaints.

It just always takes longer. OK for cravings.

I've never experienced such a dirty Burger King. Even in the entrance area, your shoes were stuck to the floor, and this extended to the entire area in front of the counter. Order and food was normal. Choosing a table was also difficult because they were all dirty. Since there wasn't much going on and there were at least three staff, they could have made sure that the tables were wiped down and the leftover food was swept up from the floor.