Burger King in Mülheim-Kärlich

There's little to say. Burger King just 😄

The food was great but unfortunately the staff wasn't that nice.

Sunday December 8th, 2024 - 4:43 p.m. - Stood in the drive-in for 25 minutes (even though there were only 2 cars in front of me) only to be told at the window that only cash payment was possible. After paying, I waited another 4 minutes for a standard BigKing menu (I wasn't asked whether it was small or large, I was given the small one), the wrong drink, the wrong sauce for the fries and a limp burger. Unfortunately I only noticed it when I got to my destination. I've really been a fan of Burgerking so far, but after this experience I'll probably go to the two main competitors (which are only 20m & 500m away) in the future...

They can't manage to give out the right number of burgers in the drive. Ordered 3, paid for and received 2. This has happened so often that it's suspicious.

Better quality than that other burger place, the place with M

Nowadays you have to be happy if the food is of normal quality. However, it was quite tasty here. I would like to highlight the staff, they were really very nice.

Everything clean and nice service

Let's start with the positive, lobby was clean. Negative: Coke warm (right machine broken?!) Burger cold. The other way around would be nicer. In terms of quality, this store has been on a sinking boat in recent months. Was the internal control already completed and now we have months of peace again? That would be an explanation...

We waited about 15 minutes for our burgers, which were lukewarm and dripping with fat. ALL tables were dirty and greasy, even though there was very little going on. I saved myself the toilets.

Best Burger King I know, nice staff

One star is almost too many. There was a hair in the drink. There was ice cream at the drinks machine. The drink was warm and the churros chocolate sauce tasted rotten like Gerolsteiner with color!!

Too expensive for a little fast food

November 14th around 4:30 p.m Subterranean reaction from the boss to a misunderstanding or mistake by the staff! If the matter had been handled differently, no problem would have arisen. Customer service has been contacted! Please kindly request a response to my contact.

This is honestly the worst review I have ever given. But this Burger King didn't deserve more points for my visit. We were here on Saturday lunchtime and the Burger King was busy. My husband placed the order via the machine and I was just going to the toilet at the same time. If the order hadn't been placed after that, we would have left straight away. Because the women's toilets were really unclean. The floor was sticky, the white trash cans were dirty. We waited over 15 minutes for the food itself. The table we chose was also dirty, as were the floors around it. The Coke we pulled first without ice was warm. For this reason, the drink is again drawn with ice cubes. The burger was already cooler and just pressed together. The French fries sauce we bought was not there and had to be fetched again. All in all, a shop that presented itself this lunchtime in a way that normally shouldn't have anything to do with food.

The food is okay but the cleanliness of the toilets leaves a lot to be desired. The whole floor is sticky and it smells like urine.

Food was cold, nothing. For €10 I'll get my fill better somewhere else.

We just had something to eat. Super-friendly service at the counter, our plant-based burgers were freshly prepared, the lattice potatoes were also fresh and not dripping with fat. The atmosphere is friendly and the parking options are great. I deducted one point because our table wasn't clean, but after we pointed it out at the counter, the table was cleaned immediately. And one point for the toilets not being clean, toilet paper was also missing.

Cleanliness leaves something to be desired but otherwise very good, with special requests such as: They will die without cucumber too 👍🏼

Just an excelent another burger King

Absolutely underground. The staff is nice but today we got 2 burgers that were cold and now my girlfriend and I have diarrhea. We suspect the minced meat was dumped for a long time and the burgers had been on display for far too long. Never here again

Very friendly staff. Everything was fresh. Mr. Sükür very attentive, child-friendly and very nice. I like to go here with my children.

My visit to Burger King under the leadership of MR ŞÜKÜR was thoroughly pleasant. The service was quick and the staff very friendly. I was particularly impressed by the cleanliness of the entire restaurant. Mr. Sükür himself showed great commitment and was always present to ensure that everything ran smoothly. An all-round professional and welcoming place – I would love to come back! 🍔

This time I had to wait a little... but it was delicious as always...

Unfortunately you can't give 0 stars. Employees are totally unfriendly, everything is cold. I've been here several times and it's never been this bad. Maybe Burgerking should hire other employees who have a little something on their minds

From order to delivery it takes about 15 minutes. Sometimes there were 9-10 orders in advance and a single employee was unmotivated to pack them. After receiving the order, I found that both burgers (Chili Cheese Burger and Big King) were cold, complained about them and received new ones. At the BigKing the patties were ice cold and the cheese wasn't even swollen. I complained about this again. The waitress felt the temperature of the pattie with her finger and pointed out to me that they had just made it from scratch and the patties were always hot, this couldn't be true if the cheese didn't run. I then immediately received another BigKing (bun squashed and soft, similar to when you briefly warm something up in the microwave). It could have been the same burger that the waitress had put her finger into shortly before. Then we ate the rest. The rest was cold after both complaints. If the customer politely makes a legitimate complaint, the replacement product should be issued with the appropriate quality. Despite having different branches, it is often a disappointment at BK.

Ate there today. Drinks warm, non-carbonated...eat cold. Then I asked and they said the burgers had gotten cold. Impossible Won't come back 😡

It was delicious and I got ice cream for free

We were very surprised at how quickly we received our food, and our food was freshly prepared. All tables were clean. Mr. Sükür welcomed and served us very warmly. Any time

The macaroni burger was cold and looked like it had been kept warm for a very long time. You can forgive it. But an absolute no-go is no toilet paper in the men's toilet. Luckily I noticed it before I pressed the trigger. And then there was no more soap in the dispenser. Just disgusting.

Order at the machine - unfortunately half of the order is no longer on the invoice after confirmation. Order again - annoying but maybe just a technical error. The preparation took longer than expected. Sometimes the food that was missing had to be complained about. The ambience is familiar to many people and is completely OK for me in this store. Both citizens and fries and nuggets were hot.

A normal Burger King 🤷 doesn't stand out, but you can eat there

Drinks machine for free refills... an absolute plus

Like all catering establishments, there is a lack of qualified staff here. Something is often forgotten.

Burger King in general is so overpriced these days and the quality is very poor. These shops should be closed...

Hello, we are here now, we ordered, the pomuses arrived, they were cold, when I went and asked, was he the boss's relative, and when he brought it to the table he shouted at the table in front of my children : He said foul language: "I want to be done", when I asked where the boss was, he said to me: "I am the boss."

The food was brutally bad compared to other Burger Kings. 5 people behind the counter but not a single clean table. There was dirt everywhere. Under all hell.

I had a great experience at Burger King, and I would especially like to highlight the Assistant Manager and the entire team. He was incredibly kind and helpful, making sure everything was perfect and that we felt welcome. The other employees were always friendly and accommodating. The food was delicious as always, and the service was quick and efficient. I'll definitely be back! Big compliments to the team – keep it up!

Card payment often doesn't work. Drinks taste strange... And the BK branches are by far better

Burger was cold, salad was a complete disaster. Never again.

Cleaner loading, employees are all correct and kind Mr. Sükür is the best and the food tastes great too. I come here almost every day during my break from work and I always like it delicious and so far I have never had to complain here, very very impressed

The staff takes an eternity until they realize that you want to order. But the best thing is that the food is cold. Is not recommended.

Good service Everything clean Delicious food

Everything was great, clean and tasty. Thank you for your polite help, Mr. Sükrü

The food was ok, but the staff seemed completely overwhelmed.

The potatoes are almost cold, the burger is very dry and doesn't taste much, the staff is not attentive, I don't recommend coming to the courts, it's better to go to KFS across the street and eat there!

The fries weren't salted, the tables are dirty, there are pieces of fries on the floor and we won't be coming back

Rarely have I experienced something like this, the rolls were burnt, the fries were cold and the nuggets were also burnt. After I wanted to complain about them, "new" burnt things were brought to me from the kitchen and I was told that it was normal when the deep fryer beeped and the food was ready. The lady was so unfriendly and just left us with our complaints.

It just always takes longer. OK for cravings.

I've never experienced such a dirty Burger King. Even in the entrance area, your shoes were stuck to the floor, and this extended to the entire area in front of the counter. Order and food was normal. Choosing a table was also difficult because they were all dirty. Since there wasn't much going on and there were at least three staff, they could have made sure that the tables were wiped down and the leftover food was swept up from the floor.

The shop in Mülheim-Kärlich is dirty and looks run down. The employees seem unmotivated and unfriendly. We will never go here again

Thanks again to the lovely service worker “Angela” who came out to the parking lot with her colleague to quickly bring me the right burger! For many people this wouldn't be a given! Lg

Everything is perfect, the workers are very nice, it's clean, the best in town

Mr. Sükür is very nice and friendly and the service is very good and the store is very good

Very good best restaurant food top boss the best

Everything is perfect the workers are very nice it is clean it was the best burgeking I have been in

Very practical before the Nature One festival

If the food is freshly prepared and served hot, it is of high quality. However, if it is served lukewarm, it will be less tasty.

Stable food and correct drinks machine.

Unfortunately, as with most fast food chains, parts of the order are forgotten.

Freshness, quick preparation. Nothing to complain about.

Mr. Sükür is very friendly and a great boss. Service is top notch

Store very clean. Mr. Sükür very nice and friendly. Everything was very tasty.

Hamburger was overdone and not fried loosely, pressed too tightly I guess! The topping was only topped with a thin onion - I've eaten 10 times better at Burger King!!

You can eat well there and it's clean

6.50 for one 🍔 ... the size of a cup cake. And then cold 👎👎👎👎👎 Never again Burger King

I was there today, May 26th. at 3:30 a.m. on Drive. Everything went well, we ordered normally. However, the lady who took the order at the drive could be a little nicer to the business customers. Thank you very much.

Food was ok, the drinks machines were basically empty. When I said that the drinks were almost all empty, an employee just told us that she would fill them up later... this didn't happen during our visit!

Ordered at the drive-thru and the service was very good. Very nice employee. In general, I like going to this branch

I thought it was all sticky, my burger looked really crazy and like it had been there for 20 minutes and there were brown pen streaks in the toilet and the checkout slip wasn't even printed correctly

I don't go to Be 9 Burger King anymore because I didn't feel comfortable anymore. I thought I'd try it and stay now. Everything is top clean, the staff is decent, I can recommend it to everyone

Mr. Sükür gave me and a few friends food for free

Order a little long on a Wednesday evening. Clean room. The Burgers were more or less well done. Fair price for those who know the prices in France....

🍔 were very fresh, the staff was very friendly, the drinks had to be tapped yourself with a better selection than at the normal BK without a soft drink machine. For example, I was able to get a Vanilla Coke and Sherry

Completely dirty and dirty the food becomes disgusting after 2 minutes of cold

There's free refill here, i.e. drinks flat rate. You can even mix it yourself, such as Coke Zero with raspberry etc. Service and freshness of the products are also great 😃👍

A fast food shop with a well-known menu, always very tasty but only in moderation. Sufficient parking spaces directly at the restaurant. The toilets in particular are very clean.

Service could be nicer and the tables are often still very dirty.

Average burger bar nothing special

The store is very clean and the food is freshly prepared Mr. Sükür very friendly.

The people who work there hardly understand you. Order was typed incorrectly and some things were missing. When we told the lady, she rolled her eyes and then gave it to us in a rather annoyed manner. The inside of the store looked unclean. We had to clean our table first. The floor where we sat was sticky.

Shop very clean, food very fresh. Mr. Sükür very friendly

We had dinner there today. It's a shame, where do I start? We were only served sporadically and the employees seemed listless. Unfortunately, this was also noticeable when ordering. The burgers and sauces were missing. The burgers were cold, that could be because they were put on the tablet first while waiting for the rest. The nuggets were old and hard. Unfortunately the toilets weren't clean. I don't want to go into that further. It is a pity

Food, although not very busy, lukewarm. Baron and cheese cold on the burger. Shop dingy.

Enjoy your meal. Nice personel! Food is made with love and not with pure hate, like our colleagues from Andernach do '-' Keep it up! <3

Very poor service, we received no service at the counter and we were rudely sent away at the next counter. We'd rather go to the competition

So compared to other fast food shops, nothing special. The burgers were neatly assembled. The staff did their job. But not a great atmosphere. Robots wouldn't have made that worse. The McDonald's a little further away is better.

Ok...but there are better ones. Drinks vending machine delivered warm drinks. Ice dispenser didn't work. There was almost no sauce on the burger.

Clean branch, employees are always friendly and in a good mood, orders are prepared quickly and there are usually fresh fries shortly before the store closes.

Everything is new except the cash register sign is missing

The food was plentiful and very tasty. Even though it was busy, the staff had everything under control and were very friendly.

Good quality and nice service. Gladly again.

I would like to thank Mr. Sükür for the great visit!!!!

Super courteous, nice and cheerful employees :)

Clean fast food restaurant, nice staff and quick, good food.

Be careful, stay away!!!!! Just placed an order for just under €20 at the drive-thru, so it's manageable. My fries and the sauce for the nuggets were forgotten. The Whopper was borderline bad, but my Long Chili Chese was simply inedible. I immediately had the urge to gag and will inform the health department. My suspicion is the meat was bad and therefore dangerous for consumption! A Cola Zero or light was also served, although normal Cola was expressly requested.. Really a disgrace! My last visit to this Burger King… I prefer to drive 2km further to the nearest Burger King and I advise you to do that too.

Unfortunately the burger was dry

Today it was hygienically questionable. Cola puddles on the floor, dirt on the table and benches, the toilets disgusting, we first had to clean the children's high chair of sauce residue. Yesterday's date was on the cleaning schedule in the toilet, so no one was supposed to check the rooms until evening. Maybe there was a horde of wild boars before us, but then the staff still has to react. There were also compromises when it came to food. Black dots on the fries: there must be something burned in the fat. How about changing the oil? The bacon on our burgers was raw. Is it no longer crispy or at least a little fried? The burgers were generally slapped together pretty wildly. Not everything was available at the drinks counter. We somehow know this much better from other branches. A pity.

Just be a Citizen King - you get full instead of McDonald's because you're hungry again after 2 hours

Drinks vending machine partly defective, after 30 tries only water comes out, hardly any reaction and almost no content. The food was completely cold and the chicken was very hard

As always, when we are nearby, we go there. This Burger King branch is our absolute favorite. Food arrives quickly. Service is great. Toilets are clean. Next time we're in the area, we'll definitely go there again 👍