Burger Heroes Wandsbek in Hamburg

Flop. The burger bun was as sweet as cake and unnecessarily fluffy, making it dry. Two slices of jalapeño. Don't be so stingy. The patty was extremely thin. The fries with truffle mayo were just remoulade with cheap shredded cheese. Definitely not worth the nearly €15, but if it takes six employees to prepare one order... 😜

I will never order from Burger Heroes again!!! I've ordered from you three times now, and every single time the fries were missing. This isn't a one-off mistake anymore; it's a recurring problem. What's particularly infuriating is how you've handled it: On the phone, I'm told I either have to come and pick up the missing fries myself or place another order so they can be included. This is absolutely unacceptable. Mistakes can happen, but then I expect a customer-friendly and straightforward solution. Instead, the responsibility is being shifted onto me. This is no longer acceptable. I've had enough.

Gotta be honest here taste wise it was good, however the chicken is steak style not fillet and the patty was incredibly thin. Overall mid experience, rather spend a few euros more on a proper burger next time I’ll be real.

Food was great! Unfortunately, the staff wasn't very knowledgeable, let alone chatty... we ordered from the machine. Unfortunately, the payment didn't work. A language barrier led to frantic waving, which resulted in us using the second machine and paying there. With a little more customer focus, this burger would be highly recommended.

I'm truly disappointed with my last visit. My order was packed for takeout without my consent, even though I clearly wanted to eat in and was waiting at my table for my food. When I pointed this out to the employee, a simple "Sorry" would have sufficed. Instead, I was accused of ordering incorrectly. My explanation that I never ordered "takeout" was completely ignored. Instead, I was dismissed with the words, "Go away, I'm busy." Such disrespectful treatment of guests is absolutely unacceptable. When I announced my intention to review the experience on Google, two employees immediately told me I could "write 100 negative reviews" without them caring. This indifference to criticism speaks volumes. That was my third and definitely last visit. The restaurant is poorly ventilated, doesn't appear particularly clean, and is clearly run by incompetent staff. A real shame.

Patty feels like it only weighs 50 grams.

The food was prepared quickly and was very tasty. The portion of fries was also quite large. We recommend the aioli dip.

The burger was very good and the sauce from the house is very tasty. The fries also in the right point.

Burger Heroes is THE place to eat smash burgers. They also have a huge selection of sauces for the sides, and they all taste really good. The seating is a bit cramped inside, and it's often packed, so you can see and hear the staff's stress, but you should definitely try the burgers. Next time, I'll probably get takeout.

It was truly tasteless and paper-thin. I complained to an employee about why it was so thin. He came back and said, "You'll have to tell our manager." I was surprised. I'm a customer! The manager was supposed to come to me. I didn't even eat the food and still paid for it. It's not worth going there.

Delicious burger, reasonable price but you smell like burger after 3 minutes. They need to improve ventilation of the place. :)

The burgers are fantastic. The price is absolutely great. I'll definitely be back.

Too much mayo on the truffle fries, and things are always missing, especially when ordering extras. Despite that, they're super delicious and fresh. The quality has also remained consistently high.

Very tasty burgers... Always freshly prepared... The staff is friendly.

I wanted to get some food today, but I waited 30 minutes at the cash register, and only one customer was served during that time. The staff preferred eating fries in the corner instead of taking cash payments. I asked three times if I could order, and each time I was told immediately, I left. So I just left without even being able to order. I will never come back. It's hard to find more incompetent staff.

Unfortunately, a very disappointing experience. The wrong burgers were delivered, and the drinks we ordered were completely missing. When I called to complain, they responded extremely unprofessionally, saying it was "our problem" since we had received burgers and should eat them. Such handling of legitimate complaints is neither customer-oriented nor acceptable. Under these circumstances, this was definitely our last order there.

The burgers were delicious. However, the indoor seating area was very uncomfortable and cold. We had to wipe the table ourselves because it was so dirty. It was also very cramped and noisy due to the constant moving of chairs on the concrete floor.

For me, the best burgers in the world! And the perfectly fried fries with warm cheese sauce. It doesn't get any better!! <3

Very tasty food, the burger was top-notch, I can recommend it to everyone! Chili burger 👍

Really good burgers and fries. Friendly staff. The burgers in the meal deals we ordered were mixed up. It was incredibly loud. The music was way too loud. The noise level was more like a loud club than a restaurant. The chairs were also broken and made loud noises when you moved them because the backrests were loose. The floor on the stairs leading down to the restrooms and in the restrooms themselves is very slippery and simply disgusting. On my way back upstairs, I slipped and touched those filthy steps with my hands. It really disgusted me.

Very good, fast food that was very tasty.

Good place to shop after the gym

Possibly one of the best burgers I've ever had. Double cheeseburger with extra cheese is my go to order. Went here 3 times in 4 days. Great value too.

The burger was delicious, the fries were okay. It was very cold and uncomfortable in the restaurant.

Everything was great, next time together with the ALL-AACHT team again 💪🎱😎

The smash burgers here are really delicious and reasonably priced. For about €12 you get a burger meal with fries and a drink of your choice (depending on the burger). The only downside: last time I was there it was a bit chilly inside, and you have to pay an extra €0.70 for ketchup or mayo, which I think is a bit unnecessary. Cheese sauce is even €2.70.

Burger Heroes was always great until they changed the fries, for whatever reason? I'm really disappointed because the fries were a real highlight, which means I'll probably go to other burger places in the future.

Nothing to complain about. Best burgers in Hamburg.

Great burgers, fresh and really delicious! Friendly staff and fast service. Pleasant atmosphere, ideal for a relaxed snack or lunch. I'll definitely be back.

Nice chicken breast burger for 6 euros. Delicious. Nice easy location. Friendly staff.

Tasty, good prices. Quick preparation. Definitely worth it. 👍🏽

I really enjoyed it, the food was delicious and the people were very nice.

Good burger! Fast service affordable amazing

The Fried Chicken Burger is amazing, as is the Double Smash. It's a great place to order/eat.

Great food, great service, what more could you want? :)

Delicious! Great guys, very hardworking!

Absolutely delicious. I love it again and again.

Best place ever, awesome burgers, amazing cheese sauce, and the prices are so low you'll be surprised by the quality.

I love Burger Heroes and have been a regular customer for a long time because the burgers are truly first-class – always delicious and high-quality. Unfortunately, I went back after about two weeks and noticed that the fries had apparently changed. They're not the same as before and are noticeably less crispy. For me, the fries used to be a real highlight – this time, they sadly didn't live up to expectations. The burgers are still fantastic, so I really hope the old fries come back, or at least that the current ones are made crispier again. I would be delighted if the overall quality experience could return to its former level!

Super good burgers, waiter service would be nice, and a bit of life in the place (some extras, decorations)

The food is delicious, the price is right, and the staff are very friendly and competent. We'll definitely be back.

Great burgers and friendly staff!

Awesome! It's my go-to fine dining spot, but it's also one of the best burger joints in Hamburg! So glad you're here ☀️

Finally, a nice smashburger! Love it :) The ambiance could be improved.

You can really get something to eat here for very little money. However, the burger itself is only average in terms of taste. If you're hungry, you can get a good, inexpensive meal here, but it's not exactly top-tier. My fries were initially offered to me cold. When I asked for fresh ones, they said it was no problem. However, I'd already finished my burger by the time I finally received the hot, greasy, and unappetizing fries. So, 6/10 rating.

The service was very friendly and fast, although the ambiance could use a refresh. Nevertheless, we are completely satisfied.

Relaxed and uncomplicated. Walk in, order, wait a short while for freshly made burgers, and enjoy.

⭐️⭐️⭐️⭐️⭐️ (5/5 stars) I went to Burger Heroes and I'm absolutely thrilled! 🍔 The burgers are super delicious, freshly prepared, and the meat was perfectly cooked. The fries were also crispy and served hot. The staff was friendly and quick, and the place has a cozy atmosphere. You can tell they care about quality here – highly recommended! 🙌

I eat here 3-4 times a week just because it's halal, and every time they make a mistake in my order. EVERY TIME! Either the jalapenos are missing, or the sauce is missing, or I get a completely different burger. I've gotten into the habit of checking on site, so I can at least save myself the hassle at home. No reason to give a bad review, but today, October 12, 2025, at 9:05 p.m., the guy yelled at me because I wanted takeaway. I clearly stated when I ordered that it was takeaway. But I don't know how they can treat me so badly when I eat there so often, and it's not my fault that they have poor internal communication. So I just have to rate the service today. As a Muslim brother, you can just smile, pack up the food, and be done with it. You can't pick on a guest like that in front of everyone, especially when the mistake lies with your own staff. By the way, the employee was the one with the light eyes.

Burger Heroes was really good at first – the burgers were delicious, the patties were just right (not too thick, not too thin), and the fries were nice and crispy. I really enjoyed being here! Unfortunately, the quality has declined over time. The patties are now very thin, and the fries are often oily and unappealing. The prices have also gone up, which unfortunately makes the overall experience less than satisfying. Too bad – you used to be the best.

Very tasty burgers that you can eat without cutlery.

I actually like going to Burger Hero, but unfortunately, the quality has slipped a bit lately. The meat seems less good and is often cooked so thoroughly that it tastes a bit dry. The chili cheeseburger, too, unfortunately, hardly resembles its former taste—a shame, it used to be really good. I hope you find your way back to the old quality!

Always fresh and delicious! I usually come here during my lunch break and have never been disappointed.

It's often crowded here, but rightly so. The burgers here taste extremely good, there's a good selection of sauces, and the staff are very friendly too. In my opinion, the best burger place in Hamburg. I highly recommend it.

Very good burger. I recommend it.

Super tasty burgers at a great price.

Not recommended for delivery. I specifically wrote "No tomato or onion please" on the burger, but they were still on it. Aside from that, the food was cold and disappointing.

I ordered a Double Smash the burger had hardly any taste and was very sticky, I have never eaten such a bad burger and I cannot understand the good reviews

A burger and a set of fries weren't delivered. The store showed no understanding or solution and was extremely unfriendly. And that was despite an order totaling over €70. It's a shame, as we've always enjoyed eating there.

Today, I had an order for 5 burgers and 5 fries. Unfortunately, one fries and one burger were missing. The man on the phone wasn't interested, and I was fobbed off over the phone.

In any case, very clean and hamburgers very tasty, I would go again

A really good burger joint that's at the forefront of Hamburg's taste and value for money. The atmosphere is great, with music playing and a rustic, concrete-filled ambiance. Another extremely positive aspect is the opening hours. While most other places have already closed, this one is still open and serving burgers.

I'm unfortunately very disappointed. The food is actually delicious. But we've often had problems with the food we order. Sometimes something is missing. The restaurant doesn't have its own drivers, and the only option is Uber Eats. There you have to order ketchup (actually €0.70). But because of the service charge, you end up paying another €5 on top because of an error on the part of the restaurant. When you mention it, they vaguely suggest that something will be added, but in the end you only get the forgotten items and the portion of ketchup. Today we ordered double smash cheeseburgers, like always. Neither burger was even remotely smashed, but rather finger-thick, and instead of ketchup there was chili sauce or something similar on top. The sauce tastes like ketchup with jalapenos. Very hot, and therefore inedible for me. I've tried calling the restaurant several times over a long period of time, but no one answers. Unfortunately, I have to write a review like this. It used to be really great, but this is the worst service. I won't order from there again.

Awesome halloumi burger and super tasty sweet potato fries. Highly recommended.

Excellent service, fast, very friendly, good portions, and always a place to sit. We've been there twice already!

Very tasty burgers 🍔 The price/performance ratio is also great. The ingredients are fresh and simply amazing. The atmosphere is a bit cold, but honestly, that's not a big deal. The burger 🍔 is so impressive that I can only recommend it. Delicious 😋, keep it up!

And everything is good except the chips need changing.

Great burgers! Whether it's a smash or a chicken burger. The fries are also great. Highly recommended!

Very tasty, well priced and a relaxed spot to eat a delicious burgie with friends 🥘

A fast-food restaurant for burgers, but the quality and taste are really good at reasonable prices. Everything is homemade. The onion rings were probably the best I've ever had anywhere, and the rest of the food was also impressive. The food is ready quickly, and I think it's great that you can still eat here at midnight on a Saturday.

In my opinion, the best fast food in Hamburg. Really great value for money considering the freshness of the ingredients and the taste. The burger bun was amazing! Unfortunately, I didn't understand that you can choose your own sauce; I would have appreciated a brief reminder from the staff. And I would have appreciated a bit more salad—it wasn't very generous. The guys were friendly, and the burger was ready quickly. From now on, this will be my first choice when I'm craving a quick burger :)

Not disappointed! Would definitely come back

Great quality, and the guys are fast too. I recommend bringing it with you, as the store is super busy and they can't keep up with wiping the tables.

Great burger with fries 💪💪💪 Chili Cheese 😋

Mega delicious - but it also depends on who is at the grill 😁 Sometimes there is no salt, other times there is too much But otherwise always great! Come at least once a month Onion Rings are highly recommended 😍 Unfortunately not barrier-free

Very tasty (halal) burger. I had a chili cheese burger. Unfortunately I don't have a photo because the burger was gone so quickly that I didn't think about it :D I'll definitely be back. Great 👌🏼

Food was delicious. The truffle cheese sauce on the fries could be a little more generous.

Very tasty burger! Price performance is simply top!

Good Smashburger shop. Food is always hot and fresh. Give the burger an 8.5/10

Overall delicious. Also very good prices. Still, I somehow expected more from my first Smash Burgers. They definitely could have been a little juicier.

The best burger shop in Hamburg. A friend showed me this and now I order from Burger Heroes at least twice a week. Sometimes I eat there, or sometimes I have it delivered to me and so far the extra requests have been taken into account.

Super great experience All burgers are delicious Quite clean place Pay with card Customer service is nice You can park on the street. Bit difficult to find a parking space.

I've been trying to order via UBER for three days and it still doesn't work. Why do they offer it if it's out all day? Rubbish then order from Burger Boss. An example of how people can ruin things for themselves. Can .

Your fries and citizens are swimming in grease. Not recommended, it's too greasy!!!

Highly recommended! Everything fresh and very tasty 😋

Correct people, very tasty burgers!! My favorites here💪🏼

They are so friendly and the food is wow

That was the tastiest cheeseburger of my life, just like the cheese fries ❤️ Been there twice and even though it was really full the second time, it was super quick and tasty like the first time. Simply TOP TOP TOP❤️ you just have to enjoy it again and again 🍔🍟 absolutely recommended!!!

The chili burger was delicious, the bun was fluffy, the patty was lightly mashed. However, you didn't notice much of the chili sauce, it was a bit sparing. I'm not entirely sure about the fries. They were crispy on the outside, but not fluffy on the inside, but firm, almost floury (but apparently cooked through). The service was unobtrusive (ordering at the counter) and friendly, if not exuberant. I would eat here again at any time if the shop were near me.

This burger joint is an absolute insider tip for all burger lovers! The smash burgers are perfectly prepared – crispy on the outside, juicy on the inside, and full of flavor. The combination of a fresh bun, high-quality meat, and delicious sauces makes every bite a delight. The sides are also top-notch: The skin-on fries are wonderfully crispy and have a great flavor, while the sweet potato fries offer a perfect balance of sweetness and savoriness. No matter which option you choose – both are simply delicious! Add to that the pleasant atmosphere in the joint and the friendly service round out the whole experience. If you love really good smash burgers and crispy fries, you should definitely try this joint.

Great handmade burgers with different toppings, delicious sweet potato fries, all highly recommended and fast service

English version below. My wife and I were here in March 2025 and the burgers/fries were very tasty, the atmosphere was pleasant and the staff was very friendly. The price-performance ratio is good - there are certainly better burgers and better fries in other stores (hence 4 stars), but at Burger Heroes it also tastes very good. We'll be back, keep it up! ---------------------------------------------------------------------------------------------------- My wife and I were here in March 2025, and the burgers and fries were very tasty, the atmosphere was pleasant, and the staff was very friendly. The price-performance ratio is good—there are certainly better burgers and fries at other places (hence 4 stars), but Burger Heroes also tastes very good. We'll be back, keep it up!

The service was way too slow and the staff didn't seem to have a clear order. Even though we were third in line, we were the last to receive our order. Unfortunately there was no apology either.

The two of us had dinner locally in Wandsbek. The process: You come into the store, you have to order at the counter, give your name and then pick up the food from the counter. So basically there is no service. We each ordered a burger with fries and a drink. Unfortunately, the staff (4-5 people behind the counter) seemed to be completely overwhelmed because the burgers were mixed up and the one portion of fries was forgotten. After we pointed out that the burgers were mixed up, we were told to make two new ones. Time passed... at some point someone asked "haven't you gotten the burger yet?". After we said no, ONE burger was made and handed to us, the other one was still missing. About the quality: They are simply burgers with tomato ketchup - no different than the cheeseburger at McDonalds. Hence the price of 5.90 euros for a cheeseburger. You won't pay less for a burger anywhere and in retrospect I found this to be questionable. The slogan on the website "The best smash burger in town" is completely out of place. About the ambience: The shop is small, so there are few tables with wooden benches and wooden chairs. The interior is very cool, nothing to sit for long.

Great burger for a cheap price relative to the quality. Smashburgers are generally prepared or eaten here. The Smashburgers have a grill surface on the petty and therefore more roasted flavors. This idea can definitely be found in the taste of the burger. Nice staff. An arcade machine shortens the time you wait for food. What was negative was the very slippery floor, especially if you have wet shoes when it's raining outside.

Sauces, fries and patties completely fresh and not frozen, super tasty, solid S-tier!

One of the best Smashburger options in Hamburg. Very fairly priced. The burger buns are tasty and fluffy, the patties are well mashed. Spicy cheese and simple but good sauces round off the experience perfectly. The fries are also good. It's not the best burger I've ever eaten, but it's a very good burger.

This restaurant near the main center of Hamburg is REALLY good BUT unfortunately no strawberry milkshake like this Reeperbahn, unfortunately it's a shame. The roasters are really nice and always say my name with that Arabic power of lion, which is very good hehe. Please clean the toilet sometimes because it's like in my home but otherwise really good. Lots of beautiful girls are customers but they always look down because I'm shy hehe

I ordered burgers from this place and they arrived completely cold. I immediately called to report the problem, but instead of offering a solution, they simply hung up on my call. Such unprofessional behavior and lack of customer service! I will definitely not order from here again and cannot recommend this store to anyone.

Really a perfect community store! Price performance is top... it's not worth it to become a citizen yourself!!!