Brenner Opengrill in München

We booked a table for eight people for dinner well in advance. Our table was placed right between the kitchen, old dishes and a grill station, so unfortunately it was very loud and not designed for a cozy dinner. We had barely sat down when we were greeted by served by an overwhelmed employee. Unfortunately, for such a great restaurant with this atmosphere, the starter was, to put it mildly, very bad. I had a Pulpo salad for €18.50. You had to look for the pulp slices. There were more carrots and salad on the plate, not very nicely decorated. My friend had the grilled pulpo. If I made this alone at home it would look better. Sorry, a little more creativity on the plate would have been appropriate. My friend had spaghetti because she is vegetarian. The spaghetti was also not al dente, but overcooked. She was also deprived of the starter salad before she could finish it. She later tried to communicate this to the employee personally in a very nice way. Service corresponding to this great atmosphere was simply not suitable. I understand a full restaurant, but the noise of the dishes and the staff clattering is simply not appropriate. Despite the stress, you would like to be able to eat comfortably and well for these prices in a nice atmosphere. This was not the case. (There was no shortage of staff)

Unfortunately the risotto was still hard. Ambience is good and there is a lot to see. Maybe the other dishes are better. Still, it's a shame!

every waiter chases you away at first. Assertiveness is required. Food and kitchen 1a. Waiter well...

Mediocre experience. Had the business lunch and it was way too oily. Salat was very mediocre / canteen like. Meat tasted good but nothing outstanding. Sides/potatoes/bread were good. Friendliness is also improvable. Atmosphere and interior is very nice. I wouldn’t come back though.

We come back every year. Simple menu, well prepared with top service and an interesting crowd.

We recently dined at Brenner, hoping for a great experience given its reputation, but it turned out to be one of the most disappointing meals we’ve had in Munich. The food was far below expectations: the spaghetti was served cold, and the steak was overcooked and burnt. At €70 per person, the quality and preparation of the dishes were simply unacceptable. What made the experience worse was the poor service. The staff seemed uninterested and unprofessional. They struggled to communicate in English, which made addressing our concerns about the food nearly impossible. Additionally, we felt treated rudely when we politely tried to point out these issues. For a place with such high prices, we expected much better service and attention to detail. Unfortunately, we cannot recommend Brenner based on this experience.

The seating is so narrow, luckily someone canceled it otherwise you wouldn't even be able to sit down, you think you're in a canteen and the staff isn't there at all. Worst of all, the food wasn't worth the money. Best of all, the shrimp wasn't edible.

Apart from the delicious food, the service VALENTINA was an absolute disgrace. I've never experienced something like that and it ruined the entire evening, including the special occasion for which we chose the restaurant. The food was delicious, you really have to give the restaurant credit for that. However, our waitress was unfriendly and snippy right from the start and in the end didn't even thank us for the 10% tip and then even kicked us off the table after we paid. (we weren't even in the restaurant for 1.5 hours). I would like to withdraw my tip and hope that the restaurant takes action.

What an expense temple. That seems to me to be only for the Schicki-Micki faction. Loud, cramped, uncomfortable and completely overpriced. Seeing and being seen is more important than enjoying food.

Could have gone better. Seafood selection and fish soup plate and food cold or lukewarm. Scalopine and artichoke plate and food hot. It tasted good. We told the waiter. It can happen, the shop was packed and the food was probably waiting too long. OH WELL...

A bit crowded and cramped, many people want to eat a steak. Quality is decent, service is good, prices are reasonably high.

Nice restaurant with a Mediterranean atmosphere. Staff very nice and professional. Breakfast was absolutely great and the price was completely reasonable. There is also a very nice atmosphere from the bar in the evenings.

Went here on a Friday night. Absolutely loved the atmosphere, it was packed but there are a lot of attentive and friendly staff. The place has a real buzz and the menu is decent. We shared a starter of carpaccio beef, then had two mains, a pasta dish and the tiger king prawns. Despite the queue of people waiting to get in we never felt rushed. Would highly recommend.

Always a pleasure. We chose business lunch (zander/poularde). The tiramisù is wonderful. Professional and friendly service.

The ambience gets 5/5 stars. Service was also friendly and attentive. However, the taste of the food was just ok. Price-performance ratio is not right for me. That's why I only give it three stars.

A bit smaller portions and more expensive in price

An institution to “see and be seen” – and to eat Italian food.

I was asked to sit in the front area, I waited there for an hour for a table, no problem, I sat very well. At 2:29 p.m. I asked if my table was ready, I was told the table was ready. At the counter a colleague said that he wasn't finished yet and that I should be patient. A very rude employee, 1.66 tall Italian, then said I had to wait until the time came. I tried to explain to him that I also had another 1 hour. waited because I was sitting perfectly. But since I had given my place to other guests, I now demanded my table. The outrageous statement from the spirited Italian was then you would be put on the black list. I don't give a shit about his list. And once again it is confirmed that the Napoleon curse never stops.

Very nice atmosphere but just very loud

Excellent food and service, regardless of whether you go for coffee and cake in the afternoon or for dinner in the evening.

The ambience is nice. Unfortunately, the service in the bar area wasn't particularly attentive or service-oriented, which is a shame. I felt like I disturbed him.

We stay here for 1 night every time we go to Munich. Grill flavors are priceless.

Happy to know that good restaurants with well trained service, good food, and ambiance still exist in Munich downtown.

BRENNER LISTENS THE BEST RESTAURANT FROM MUNICH ❤️❤️❤️❤️❤️💚💚💚💚💚💜💜💜💜💜🧡🧡🧡🧡🧡🤎🤎🤎🤎🤎💛💛 💛💛💛💙💙💙💙💙💙🩵🩵🩵🩵🩵🩵🩵

Very bad service. Unfriendly and rude.

I often meet up here for lunch with friends. Delicious and large selection of dishes and drinks. Can only recommend Brenner, I also like sitting at the front in the bar area.

Service, flavors and atmosphere are great 💫

Fantastic place. Wonderful drinks and food. Worth going there for a dinner with significant others.

Enjoyable dinner. Great starter, very tender veal. Capable service. A really large space, quickly too loud, many tables & guests.

A nice place with lots of interesting people. The main thing is to be seen and seen. The service was sometimes inattentive. The drinks and food are delicious.

Absolutely overpriced and uncomfortable.

Location and service okay. The food, however, is below expectations, bland and uninspired.

Been here several times for dinner and breakfast/brunch. So far I’ve had very positive experiences over the years. Food has always been very tasty and service is also top. The location is also great!

From TOP to FLOP We are guests at BRENNER every time we are in Munich and have always been extremely satisfied This time pretty much everything went wrong. We entered the restaurant around 9 p.m. and were shown to the table by a young waitress who had probably had a bad day. Young people would describe it as “pissed off”. The drink order came in 3 attempts (there were four of us) The bottles of wine were left aside - only refilled when we asked The steak was excellent, even if it was only "room temperature" - they can really do that The cauliflower steaks were cold - after a complaint It was probably because our food was ready on the grill for ages - but the waitress was smoking - you could smell the fresh, cold smoke on your clothes In the end, the drinks we ordered didn't arrive and the broken or empty salt shaker was taken away and never seen again Highlight at the end: the last bottle of wine was thrown away even though there was still a good glass in it. When asked about everything, there was actually no response. At the end we were casually offered a coffee - but we just wanted to leave Too bad

Great atmosphere and very friendly, attentive staff. Add a great steak and the evening is perfect. Highly recommended.

Very nice atmosphere, delicious drinks and good food, what more could you want?

We were there often Unfortunately --has worn off_-- Grill meat is pre-cooked And quickly on the grill An absurdity... YOU CAN TAKE A LOOK AT THIS FOR YOURSELF NEXT TO THE GRILL, AROUND 15 MEATS ARE PRE-GRILLED It has become a good cantine But nothing more It's a shame for a big name in Munich

We really enjoyed our dinner here. The host did not speak English, but brought over another employee who did to help us get seated. We didn’t have a reservation but they were able to give us a table for an hour and a half, which was just fine. Very extensive wine list, and would recommend the Pomeranian filet and the salmon - and the rosemary potatoes were to die for. Our waitress was very attentive and also spoke English.

The Brenner is always worth a visit! Attentive staff, delicious dishes with a seasonally changing menu. It's nice to sit outside and inside. A great address with a central location! High quality.

Great cuisine, great people really had a great time!👍

The ambiance was truly delightful, and the food was exceptional. Our waiter was incredibly knowledgeable and helpful, making the dining experience even more enjoyable.

Good food off the grill and great service by our waiter Amani. There was an issue with my salad and he compensated for it. The fish soup and the crème brûlée were 10/10.

In this location you can find everything...lounge, restaurant, grill, café, bar and in summer a beautiful terrace. This store is timelessly beautiful The staff is professional. The prices are absolutely ok. The audience is mixed. From Schicki Micki to normal. This location is always worth a visit.

good food, quite simple but tasty, nice room but very very noisy

Unfortunately the restaurant was not as expected. The food was cold, there was no break between starter and main course and the dishes were clearly pre-prepared and only under heat lamps. The starters tasted good. However, the Bernaise sauce was ice cold and when we complained the only response was that it should be cold. The prices for the wines are too high.

We celebrated our daughter's birthday and got a wonderful surprise. Thank you very much!

Well, I am not convinced it is really worth the 3 stars even. We were put on a very uncomfortable table, very cold and on the way to the kitchen, there should not be a table at all! We asked to be reseated, did not happen, although there were free tables at some point. The food was also not convincing, especially for the high prices. Generally, they must try much harder to deserve their customers, I felt like a money bag, not a person enjoying food in a cosy place.

⭐⭐⭐⭐⭐ Excellent quality! The food is fantastically prepared and the wine selection is first class - highly recommended for wine lovers. The prices are high, but absolutely justified when you consider the high level of quality and service. The team here are real professionals who make every guest feel welcome. A wonderful experience – always happy!

Rude service last time with another waiter and this time with another. I thought it is only spesific to us but then waiter spoke worse to the table near us. Anyway, very unprofessional. Company should focus on customer experience and staff training.

Top restaurant! Service extremely good and food quality excellent! Ambiance, excellent, I've been coming to Brenner to eat for years when I'm in Munich and can always recommend it. The quality has not diminished over the years! The employees are really well trained, courteous and very attentive and the service is simply first class. My parents were there for the first time and were also very satisfied. Even the dog was not left out. Water was brought directly.

I always enjoy coming here. Brenner simply has a great atmosphere and friendly guests.

Overall, the food in the Brenner Restaurant was very good, the main courses were tastefully and attractively prepared. However, the price-performance ratio for the side dishes was disappointing. The portion sizes were relatively small and far too expensive in comparison. Anyone who eats here will definitely get quality, but when it comes to the side dishes it feels like the price isn't quite justified.

A good expensive restaurant, but there are two drawbacks: it is very noisy and does not work on sun

Nice food, service, and ambiance.

Very interesting live cooking atmosphere. Also very large and possibly very crowded and loud. Grilled meat is recommended!

Excellent food and service, place very beautiful and with music. Prices ok

Stylish atmosphere, very good food, very pleasant crowd, nice terrace to sit outside, very fast and professional service! Happy to come back!

Unfortunately, our visit to your restaurant was a real disappointment. We were there yesterday with a group of 9 people to celebrate a colleague's birthday. Just an hour after ordering, my water finally arrived, and only after asking four different waiters. The service was generally poor and chaotic - none of the waiters seemed to have an overview. Another big drawback were the toilets: so dirty and unkempt that it almost looked like a bad folk festival. Overall we didn't feel comfortable and will certainly not be coming back.

I am shocked by the lack of professionalism and miserable service at this restaurant. Even though I celebrated my birthday there, I was consistently ignored and given the worst possible service. Everyone in our group got their food before me - despite the fact that I was the birthday girl! The food, when it finally came, was mediocre, but the service ruined the entire evening. No apology, no attention, not a shred of decency from the staff. I have rarely experienced such ignorance! I strongly advise against celebrating here or even going here if you value good service.

Unfortunately, the service is absolutely poor and the restaurant cannot be recommended under any circumstances. We came on Saturday as a group of 9 people to celebrate a birthday and are unfortunately very disappointed. Some of us were there for the first time, some already a few times, but for all of us it was the last time. Unfortunately, several things happened in an absolutely unprofessional manner. Some of us didn't want to drink alcohol and ordered a bottle of water before eating. The alcoholic drinks came but the water didn't. We mentioned this to the same waiter three times, but to no avail. We complained to the waiters passing by, after raising it a total of 5 times in 3 different cellars, we managed to get a bottle of water after over an hour. By then the food had already been eaten. Unfortunately for some of us we didn't have a drink, which was of course very unpleasant and dry for them. In addition, a food order was forgotten. Everyone present has received their order except me. We thought we would definitely come at any moment and waited a few minutes. Until we spoke to the waiter again and he told us that the kitchen had forgotten to prepare it. I had doubts about his statement about the kitchen because he first asked me what I had ordered. As our waiter, you would have to know the orders and when serving, you would have to notice that one of the guests didn't get a plate and pick it up yourself. The communication was the most unprofessional thing about the whole situation. A tired shrug of the shoulders and a phrase, that's just the way it is now, you can't change it. Everyone ate and I had to watch. Of course very unpleasant for the whole group. When everyone had already eaten, I only got my plate. One of the waiters to whom we had complained, who had then managed to bring us the water, came back to ask if everything was okay. When he found out about the food, he took over the service at our table and put a lot of effort into it. Unfortunately the evening was almost over for us and our mood was already ruined. None of us have ever experienced that another waiter has to intervene and take over the service. The service really isn't fair for any restaurant. Especially for anything “upscale”. Some of us were so frustrated that we refused to tip. For me as the “host” of the evening, really unpleasant and shameful. The scariest thing about the evening was the toilet hygiene. For the sake of the reader, I don't want to go into detail.

I’ve been coming to this restaurant for a while, but after this last visit, I’m never coming back. The service has gotten worse day by day, and yesterday was the final straw. The waiter was clearly overwhelmed by the workload and didn’t even bother to write down our order. Unsurprisingly, he only brought out half of the food we ordered for a table of five. When we asked about the missing items, he said he had "misheard" us. We waited a long time for the rest of our order, only to be told later that they couldn’t make it because they had run out of octopus. As if that wasn’t frustrating enough, when the bill arrived, I was so irritated that I didn’t immediately notice we’d been overcharged by more than 60 euros! They actually included the missing items on the bill! Sad that I only noticed it today. This place used to be great, but the service has seriously gone downhill. After this terrible experience, I won’t be coming back.

Never again. We chose this restaurant because we thought the food was very good at the time, but we will never go there again now. The waitress took our order, which we showed them clearly and even with our fingers because it was way too loud. When the food came, it turned out that two plates were missing. After a while the waitress came and asked about it again. Fifteen minutes later the waitress came back and said that the dish was no longer available. Ironically, one of our plates that arrived was one of the dishes. Two of our friends went home hungry as everyone had already finished their food. With a bad face, we paid in cash and even gave a tip. We later found out that we were billed for the two missing dishes and that we didn't notice this. 60€. This is an absolute disgrace. They definitely won't see us again, and I recommend that everyone who still has good hearing, doesn't want to be ripped off and doesn't want to leave the place hungry should look for another restaurant. Not recommended!

Probably quite new?, friendly service, delicious food and drink, gladly again

I can't understand the good reviews. The food isn't particularly good, I've been there three times now. Unfortunately it never convinced me. The service is friendly. Last time we ordered an ingredient that came twice. Then it took 20 minutes for the correct dish to arrive and we couldn't eat together anymore (which is the point of eating out?!). I found that very unfortunate.

The price is excessively high for the quality they offer.

The Brenner restaurant impresses not only with its stylish atmosphere, but also with an exceptional menu that offers culinary variety at the highest level. As soon as you enter the restaurant you can feel the special hospitality: the staff is not only attentive, but also extremely professional and ensures that every visit is an enjoyable experience. The Brenner salad is particularly recommended, as it is an absolute highlight with fresh ingredients and a perfectly balanced dressing. Another recommendation is the strawberry-basil lemonade - a refreshing and innovative combination that impresses in both taste and presentation. It is the ideal drink for a light, summery enjoyment and gives the meal a special touch. And be sure to leave room for dessert! The desserts at Brenner are simply divine - from classic to creative, every sweet wish is fulfilled. The mixture of excellent cuisine, attentive service and a harmonious ambience makes the Brenner a place that you not only visit once, but also like to visit again and again. Whether for a cozy dinner or a special meeting - the Brenner offers enjoyment at the highest level that you won't quickly forget.

Update after reply! The only one who misbehaved completely at the beginning was you. They quickly became unfriendly even though I was calm and nice. I've been a regular at your restaurant for 8 years...but don't let anyone talk to me stupidly. The fact that the lady at the table then said you have to act now was the limit. Don't worry, I won't come back. Appreciation of a customer...a foreign word for you. Completely out of touch owner! 0 customer focused. He argues with customers with a threatening finger. De-escalating communication is an absolute foreign concept for this gentleman. I've been eating here every week for 8 years. I'm stunned. It's best to go to training for managers... Zero appreciation...here you're just a number.

Delicious unique flavors. Thoroughly enjoyed our fish soup and lake trout.

It's a shame that the waitresses seem to be listless about their job. I find a fixed 8% tip on the bill to be very unusual anyway, but then asking for more tips is just cheeky, especially after rather poor service.

An interesting restaurant. Very large, very loud, especially in view of the hustle and bustle of service staff and guests, it is reminiscent of the mass processing in Munich's beer cellars, which are popular with tourists. What is even more surprising is that the audience is by no means tourists. The impression is that it's primarily Munich people, a very nice mix of all age groups. Overall, very “eccentric” and “Schicki Micki”, apparently wealthy, but anything but stylish or tasteful. I would describe the food similarly. Maybe appealing at first glance, the prices are high, but ultimately the taste is only very average. The service is friendly and good. In short: definitely an experience, but if you want to go out for a nice meal and hope for a relaxing, enjoyable evening, I would strongly advise against Brenner.

Perfect lunch place if you are in Munich with a great variety of dishes. There is something for everyone!

My pretty. Great food and good service

Rude service and bad food!!!!! When I wanted to order tea, the waiter replied rudely and said we weren't in a pharmacy. Such disrespectful behavior! The service was terrible and the food has clearly deteriorated. It just wasn't tasty. Very disappointing.

Been there yesterday. Cappuccino is often lukewarm. Extremely tight seating. Even if I know the situation on the service market, it would be better to downsize and improve the service. I find dogs in this close environment difficult. The store thrives on the fact that people want to be seen and want to see.

Very nice restaurant, we had an appointment for after work. The meat was very tasty...

Extremely poor service by a waiter who was visible frustrated, spoke way too fast, tried to really push items, brought the wrong order and tried to overcharge us. Ruined the evening. Food was unexceptional and insanely overpriced. Never again, thanks.

Excellent food and service. The grilled octopus was exceptional.

A must-visit restaurant in Munich. The room is very beautiful but very noisy. The meal is excellent and the service efficient.

We were in the Brenner again today. Unfortunately, today we had extremely inattentive and unfriendly service, who then gave us the wrong side dish. When he asked him about it, he said, "I've already seen that my colleagues did it wrong" - and leaves... Here's our appropriate answer. It's a shame, we remembered the restaurant very differently on our previous visit and with a different service.

Only place I know in Munich which serves food late in the evening. Always fresh but pricey

Absolutely ridiculous service and behavior from both the staff and the kitchen chef. We had a reservation at 10.45, to which we arrived in time, this is an important note. We were sat in an extremely small table. The waiter took 20 minutes to come and get our order and we were then told he was only taking drinks order. Took him another 20 minutes to come and get the food order. Once that was placed, after 10 minutes, the waiter came back and said it was no longer possible to serve breakfast due to the kitchen being now in preparation for lunch. This was at 11.30. We were then told that we could no longer eat and no solutions were offered. Please mind you that we were a group of 9 people, with 2 children. It’s ridiculous and inhumane to have this treatment at one of the supposedly best places in city.

We show up for brunch, sit and order drinks, order food to then be told the kitchen is closed. 9 people, 2 children… completely unacceptable.

Really, really, really bad experience and service. We arrived during brunch time. Service took 10min to collect drinks and serve them. 15min after they return to take our order. 10min after that they return back saying that they cannot serve us as the kitchen has closed. No solution was provided, just information that we could not be served. We were a group of 9 people with two children and left the place 2h after entering still hungry. Un-human.

Unfortunately, our experience at this restaurant was miserable. We had a reservation for breakfast for 9 people including two children. Our order was taken and after that we waited for some time. By now the table next to us had already received their food. After another few minutes of waiting, the waitress came to us and said that unfortunately we could no longer have breakfast because he had given the order to the kitchen too late. Mistakes happen, no problem. What I would expect from a top restaurant would be to resolve this situation to the customer's satisfaction. Unfortunately, this desire is not present at all in this restaurant. We were offered to order lunch instead. But we wanted breakfast and had placed the order 45 minutes ago. Unfortunately, the management of the restaurant was completely inflexible and we ultimately had to leave without breakfast. Very weak. Especially in this location of the city and at this price level.

The glass the wine was served in was slightly damaged, with a piece missing from the top. Unfortunately the fish was fried far too long, which made it dry. In addition, the food took a very long time and the service was not particularly friendly - the candle at our table was only lit upon request, even though all the other tables were already lit. To be honest, I expected more for 140 euros. Nevertheless, I have to say that the atmosphere was very nice and there were definitely pleasant moments. But overall the price-performance ratio wasn't right for me.

In Munich for the Oktoberfest in a 48-hour "tour de force" and after a lunch washed down with almost 4 liters of beer each, for dinner we looked for something quieter and ended up at Brenner. The place is very suggestive, with refined furnishings and a very discreet table arrangement and a correct and pleasant mise en place. Menu with Italian dishes (which I usually don't desperately look for abroad) but the general appearance of the place was promising. An octopus-based entrée with crunchy vegetables, a well-presented dish and very pleasant on the palate, the soft octopus. The main courses were all meat, fillet and a beef entrecote with potatoes and vegetables, meat cooked perfectly as requested (my fillet was blue and the entrecote was medium-rear). A bottle of water and a bottle of sweets for just under 50 euros. A special note on the service, provided by a waiter of Greek origin, who also spoke Italian very well and above all very professional! Dear sir, your work has made us appreciate your profession and our dinner, a more than deserved tip (when it's needed... it's needed because there are still serious professionals around). Bill clearly in line with the above, one hundred Eur each. Money well spent!! Thanks to the service/kitchen staff because we enjoyed everything.

A real classic in the heart of Munich, always well filled. Ambiance depends a lot on the space. Reserve “at the back”.

The location itself is beautiful. However, the staff is very overwhelmed and disorganized. We ordered a bottle of water in addition to our drinks. After more than half an hour nothing came. After we finished our food, we asked the waitress to cancel the bottle of water (which never came to our table) because we would then like to pay immediately. Instead of apologizing the response was "don't worry, if you didn't get the bottle you don't have to pay for it" how rude and unprofessional is this statement? The food was very bland and we had to add a lot of seasoning. I've been there once before and everything tasted great. This time it was the complete opposite and a complete disappointment. This location also lacks child-friendliness.

Nice place to relax from the hustle and bustle of the Maxi. Food recommended, atmosphere (if you have reserved) relaxed in the back yard, otherwise front side. Something for everyone. Gladly again 👍

Took surf n turf. Disappointed with the meat and the mushy shrimp. Delicious starter and very good service.

Live and vibrant place. Whether you wanna go for a drink or dinner , it’s always a great place to be. Regardless morning or at nights , it’s always a great choice in Munich

Steak exactly as it should be. Excellent Pinot Blanc.

Food is usually outstanding, service is almost always top, facilities and location are perfect. Disadvantage: the seating is far too close and dogs are tolerated. At my feet was the neighbor's Doberman, who not only farted constantly but looked at me as if I were his dessert.

I really like the Brenner, there is a very nice bar and lounge area at the front, and the restaurant is at the back. I also like to come here for a drink or a coffee in between.

Large restaurant with a nice atmosphere. Food is pricy but good

Nice food, good service, no sufficient space between tables.

I had the home made pasta with seafood. It was perfectly fine. And the service was fast and efficient. Overall a very pleasant experience

We enjoyed ourselves after the museum in this Brenner restaurant. Sober and elegant decoration. Restaurant, very spacious, slightly noisy… but the dishes were delicious (Dorade and entrecôte) and the cakes worthy of what we have already enjoyed in France or elsewhere. Pleasant setting, courteous and efficient service. Relaxed atmosphere. A little expensive but the quality was there. We recommend this restaurant.

Beautiful Italian cuisine in Munich in a very large vaulted room. Extraordinary wine list with the prices that came with it.

Otherwise a great shop and also impresses with good food, but today an absolutely crappy service!!! The waiters are brimming with arrogance and can't even manage to organize a lighter. Three waiters who were asked couldn't organize matches or a lighter. Only after further inquiries at the counter did the excuse come that they didn't smoke themselves, but there was a lighter lying around at the counter. Mega service 👏👏👏