bona'me in Hamburg

A truly beautiful concept, and the ambiance is wonderful. You feel like you're in the Orient. The kitchen offers a variety of mezze dishes, cocktails with and without alcohol, and much more. It's always a pleasure to eat there.

The food was tasty but nothing exceptional. I like the concept (4/5 stars). However, I deducted a few points for the cleanliness of the restrooms. I've been here twice, and both times the restrooms looked terrible.

The food was incredibly delicious 🤩 Unfortunately, it was self-service and you had to enter everything into the computer. You then had to pick everything up and as soon as you picked up one thing you had to get the next one straight away. So there was no time to sit down.

The food is great, but the terminals are terrible. Why can't I just talk to someone who can suggest something? And: A glass of black tea is way too expensive.

Gran comida por gran valor, el sistema de pedidos es un poco confuso y no se explica, pero fácil de averiguar y una vez que lo obtienes, es fácil de usar. Es un restaurante de autoservicio, así que si buscas algo con buen servicio, toma otro.

A nice place to linger. We only had drinks, so I can't comment on the food. You just have to like this kind of dining. It's worth trying once. Still, I was glad there was a younger person there. Maybe I wouldn't have had anything to drink yet 😂 Ordering from the menu actually makes sense, but I don't need to order everything myself every day. 😂

Beim Vorbeigehen wurden wir auf dieses Lokal aufmerksam. Sehr trendig eingerichtet. Gut besucht war es außerdem. Also vorgemerkt. Und waren jetzt das 2. MAL dort. Einzig das Konzept war anfangs etwas gewöhnungsbedürftig. Wäre schön , wenn man gesagt bekommen würde, dass man sich die Karte online rinterladen und das Essen am Tresen selbst bestellen und natürlich selbst abholen muss. Aber das Essen ist wirklich lecker. Beim ersten Mal hatten wir beide eine Pide, die den Namen auch verdient (1x vegetarisch, 1x mit Rinderstreifen) und nicht so einen dicken Teigklotz. Dazu lecker und reichlich Humus. Beim 2. Mal hatte ich einen leckeren Salat mit Granatapfelkernen und knusprigen Teigtaschen. Wir kommen auf jeden Fall gerne wieder.

Authentic cuisine. Really delicious...

Always worth a visit. Super tasty and great price-performance ratio. You can also share the portions

Limited selection and uncomfortable seating The restaurant offers a very limited selection of dishes that hardly differ from each other. Unfortunately there is a lack of variety and creativity on the menu. In addition, the tables and chairs are not particularly comfortable, which makes the stay less pleasant. Overall the experience was rather disappointing.

Animals Prices Staff is unfriendly

The restaurant as a set up is impressive and modern, Kurdish cuisine very good, a little more expensive, the staff friendly, I think the way of ordering does not suit the place...kavala

We got a seat there on a Saturday evening after a short wait and had a delicious meal. Good value for money!

The food was very tasty! However, we had to find our way around the order ourselves, as reception didn't explain how the system works :( Unfortunately, we also had to walk several times because each dish had to be picked up individually. Otherwise, the ambience is quite nice, only the music is a little annoying 😅

Good concept, but unfortunately it feels like you're stacked on top of each other in the store! You basically eat with the person sitting next to you. This “presses” on the atmosphere and conversations. Food is OK, nothing outstanding.

Loveless food, carelessly slapped onto the plate. Plus unfriendly and inattentive employees. Tables are not cleared. Unfortunately no recommendation.

The food was super tasty and ready to be picked up quickly. Great! The staff, especially at the drinks counter and the food counter, were remarkably unfriendly. There is still a lot of room for improvement.

When we are in Hamburg it is always a must to eat here. No matter whether it's breakfast or dinner, it's always delicious :)

Estamos en un crucero y llegamos una hora antes para nuestra visita al tour Chocoversum. No hay mucho abierto en Hamburgo un domingo, pero Bona'me estaba abierto y parecía acogedor para el almuerzo, así que llamamos. Es un restaurante turco brillante y alegre con un moderno sistema de pedidos para iPad, pero la camarera lo explicó claramente en inglés. Pedimos Mantarli Pide que es una pizza alargada de hongos. Absolutamente delicioso. También tuvimos Orient 'n Cheese que es Mozzarella y Gouda hornearon pasta casera con champiñones adobados, queso blanco y espinacas en salsa holandesa harissa. Sabores encantadores con una pequeña patada. Tomamos cafés también y todo por menos de 30€. Muy recomendable si visitas Hamburgo.

Food mediocre, canteen atmosphere with nice decoration, cooks (who hand out the food at the counter) are incredibly unfriendly. Overall result rather stressful.

Fun place, amazing food, self-serve. Great for large groups.

Actually nicely furnished, but far too loud and therefore not suitable for a cozy evening. I found the ordering process to be unstructured; our group of 10 people ended up having to search for three missing dishes and that was time-consuming. My ginger tea consisted of two uncrushed bulbs, have you ever made that? My main course tasted ok but wasn't seasoned spectacularly. Our dishes sat on the table for more than an hour after dinner without being picked up, despite a swarm of service staff constantly milling around. I found the urinals in the men's room extremely unpleasant, as they were arranged one behind the other in a kind of narrow corridor and you couldn't get to them without getting very close to other guests.

We were in a larger group at bona'me Hamburg and were lucky enough to receive an all-round, worry-free package. The food was very tasty and the service, especially the boss, was extremely friendly and very competent. Unfortunately the drinks took a little longer but to compensate there was a small dessert on top 😊

Unfortunately, our visit to this restaurant did not meet our expectations. The food was disappointing and the iced teas were barely edible - they tasted mostly like sugar or honey, so the pomegranate flavor and desired acidity were completely missing. We left the iced teas, which was particularly unfortunate given the high prices. The food looked promising on the menu, but the reality was sobering. The starter platter, which was described as “SÊ MEZE III”, consisted only of two prawns and lots of pepper vegetables in oil, two small falafels with a tasteless hollandaise and a few minced meatballs in tomato sauce. There was no hint of the promised harissa spiciness, and the bread on the side was far too little for the amount of oil and sauce. The main course, which we both ordered as Beyti, was mixed. The avocado dish was okay, but the quality of the grilled beef left a lot to be desired - it seemed like reheated, boring meat. My companion was also disappointed with the Sucuk version. Even though we weren't really full, we were no longer interested in dessert. The service was also inadequate. As first-time visitors, we were overwhelmed because no one in the restaurant spoke German and no one could explain to us how to order and in what order. So we only received our starter after the main course. There was also a chaotic atmosphere in the restaurant with employees on the floor or stairs. The music and acoustics did nothing to improve the experience. The restaurant is visually appealing. Overall, we were very disappointed with our visit – especially given the promising menu. Unfortunately we cannot recommend this restaurant.

I wanted to go there for lunch with colleagues. Unfortunately, the digital ordering terminals are not self-explanatory. There was also no beeper to let you know that the food was ready. Tried to order food via the terminal and selected something and held out the card to pay and the screen reset and I assumed it worked. My colleagues were gradually able to get their food. But my beeper stayed silent for 15 minutes. When I asked at the entrance I was told that I hadn't ordered anything on the menu. I lost the desire to order anything there, especially since my lunch break was almost over. Really disappointing experience as the food looked delicious from colleagues. But such a complicated ordering process without a contact person is stupid and you don't get any feedback as to whether it worked... I won't be coming here again for a while... What a shame

We were here for the second time. Unfortunately, it is repeatedly confirmed that the so-called “chains” are weakening more and more. Same here... it started when we wanted to reserve a table for 6 people for my aunt's 60th birthday. They said that this wasn't necessary and that there would always be something free. So it would have been very annoying if this hadn't worked. The ordering process is similar to a canteen, as you have to order and pick up food and drinks yourself. The quality of the food is good and we enjoyed everything. The drinks were missing a lot of ingredients, such as basil for a basil smash. In my opinion, something like that shouldn't happen on an early Saturday evening, or the cocktail shouldn't be offered then. In addition, some cocktails only tasted like pure alcohol. let's come to the toilets... even at the beginning they weren't very clean, towels to dry off were put next to the sink, so they got damp and you couldn't actually use them. At the end of the evening the toilet resembled a club, no soap or towels left, lots of rubbish on the floor. I am aware that not everything goes well with a “chain” and this size, but unfortunately we were very disappointed except for the food. There probably won't be another visit.

There were seven of us there. We ordered starters and main courses, including a salad as a main course. The food is really delicious, but the starters were only ready long after the main courses, and the salad was last. If that doesn't bother you, you can eat deliciously here, although the volume is increased due to the size of the restaurant and the room concept.

A restaurant with no service. The customer has to do everything (except the cooking). I intended having breakfast and a nice coffee. But my patient ended even before I’ve managed to order any food. Ordering is such a complicated process. It requires too much energy for a Sunday morning. I’ve paid the coffee, the only thing I’ve managed to order on the “do it yourself complicated system” and just left the restaurant.

According to that, you have to choose food from an extremely confusing online menu, order it yourself at the terminal, and pick it up yourself. It's not bad, but it's so seasoned that less spice covers everything.

Unfortunately the picture were really different from the real food. Disappointed by the low standard of such place

Ambience: it looks cozy and is nicely decorated. However, it is extremely loud and restless, which takes away from the comfort. Prices: Prices and portions are perfectly fine! Service: Even though there is basically little service due to the “Vapiano” concept, I would like the staff to be friendlier! When we came in, we were handed two cards without a word and not asked if we knew the concept, let alone explained it. When we had a question about the food, the man in the kitchen looked at us annoyed. There is room for improvement! Food: The taste of the food was great! The dips were very tasty, the manti was great! You can really recommend the food

Pros: - the food is really fantastic - Prices are reasonable Con: - big, impersonal, loud, cafeteria atmosphere

The food was perfect! But the service, especially in the drink zone, was really bad.

My favorite Turkish breakfast in Hamburg

I just love it here. I live 700km away. But when I'm in HH, I eat here

Very nice restaurant, self-service, short waiting time, food was very good, price is okay We will come again

Spontaneously, as all the restaurants around the hotel were closed from 6 p.m. Discovered an oriental restaurant. Great service, very friendly staff, for that again 3x 👍 Food was so delicious here too, to the stars 3x👍

Great shop, delicious food and modern concept

It is indescribably delicious... The whole atmosphere is an experience❣️😘♥️

We were here for the first time! Incredibly good food! Super friendly staff! And a fantastically beautiful shop! Only recommended!

Top location.. super tasty.. super nice staff.. can only be recommended!!!

Nice, friendly, delicious - simply fantastic

The food was excellent. We were given a voucher for the restaurant. Unfortunately, he was rudely rejected at the checkout because he was too old. I found that to be a disgrace because there was no expiry date on the 5-year-old voucher. If you consume almost €80 and have loyal customers, I think you can accept a €20 voucher, even if it's old.

Food was ok, in our opinion everything was soaked in sauce. The starter was incorrectly billed twice, even though it was only ordered and served once. “Card not valid” was displayed when ordering, but was billed twice. At the checkout they refused to pay out money or adjust the bill. So €15.90 spent for nothing. Our experience in Dortmund, especially the payment system, was better.

Fantastisk mad oplevelse. Hyggelige omgivelser, selvbetjening ved bestilling og afhentning af mad. Mange sidde pladser både til middag og hygge.

Cooks stressed out, food lukewarm, with ready-made products, e.g. the quark, the sauce for the noodles, the noodles were too hard, the manti were too hard. Don't understand how the store can be so full and so well rated.

Great restaurant. Have had lunch and dinner there several times. It's super quick and tastes sensational. Always happy! Absolute recommendation!

This was my first visit to this restaurant chain. The food was delicious, prepared quickly, the staff was friendly, everything was clean, cozy and inviting, and the price was okay. The only thing to criticize: I didn't know the concept, there was no explanation anywhere. When I asked, it was explained to me in a friendly manner. It would be nice if, for example, there were instructions at the entrance or on the homepage or if you were asked when the tickets were handed out if you were there for the first time.

I've been visiting bona me Hamburg often for years, the new dishes are really amazing😍Me and my husband love the atmosphere and the staff is just as friendly. In general, the restaurant is family friendly.

You order yourself at a terminal and get the food yourself. It took a little getting used to, but the food made up for it. Had noodles, manti chili cheese and two different pides with cheese and sucuk. Everything was very tasty and freshly prepared. Everything went really quickly too. I have one point of criticism: Why aren't you in Berlin? 😉

The food tasted very tasty and the employees talked to you very friendly. Overall, the trip there was worth every penny.

Price performance is really unbelievable! The food was cold and not tasty. Almost 60 euros for 2 people and not even full. Drinks unrefrigerated. Maximum shock. ONCE AND NEVER AGAIN!!! Not recommended

Food and ambience were good. When paying, the lady at the counter was very unfriendly and unprofessional. We had two cards, I put both cards on the counter, they were scanned and everything was fine up to this point. But then we were asked what we had ordered. When asked why this question was asked, the black-haired lady in her mid-40s reacted very irritably. This system with the cards is available in many locations such as VAPIANO etc. But no one has ever asked me what I ate and drank... We had to communicate every single item we ordered, only then was I allowed to pay. It was the first and last time we were there. This happened on February 8th, 2025 at 8:43 p.m.

Successful self-service concept with Turkish dishes.

I had an office party and the place was really good,it was my 1st time to try this cuisine and i was satisfied,the service was on point and its a big big place and you need to have booking in advance to go there.

The food is amazing here. The only disadvantage i would like to talk about is that the restaurant is a self-service.

Quickly on this restaurant 1- Prices are quite reasonable. 2-lovely atmosphere if you want to as two persons, more, or even a group 3- orders gets quickly served, really impressive given how big this restaurant is 4-This restaurant is really big, lots of people. In case you like a restaurant with few tables, this is not your place to go. 5-This place is self service, you order on the screen and then pick your orders at the kitchen and bars. If you want to be served, maybe not your restaurant to go. 6-food in general was quite good. The Mezzes could be better. THE TEA WAS THE BEST! But definitely this place is a must go, every now and then i find it really nice to be in a big crowd when everyone also as families with children so invested a livelihood times with food.

This restaurant is so beautiful that you will want to stay here for many hours. I never thought I would find a restaurant like this in Hamburg. As a guest you really feel welcome here. After a friendly greeting, you are given a menu and select dishes and drinks on a screen - if necessary with competent and patient assistance and even ordering in the old school way with paper. The dishes are always freshly prepared in front of everyone and taste delicious. I finally found a store where I can go and have a good evening with all my friends.

Very tasty, the quality of the food is very good, not expensive, the quantity is also very good. I think ordering via the console is fine, but I don't think collecting things at different counters at different times is ideal. It saves staff, but is detrimental to service. I still liked it and would always go back and recommend it to others.

How complicated can the food be... Bona'Me... Hold my Bulgur, even if you're in your late 20s you're completely overwhelmed, there's no service. The menu is available at terminals where you always have to click on the dishes individually and then click on (i) to find out what is hidden behind the individual terms. This leads to queues at the terminals. Simple paper maps would make it much easier. In addition, you can walk through the store afterwards to collect your order. The food was okay but the concept is just not good, it works much better with other franchises.

At the beginning the system of how to order etc is a bit complicated for someone who comes for the first time. But once you get the hang of it, great food at a great price! Absolute 5 stars! Ps: only restaurant that had space without reservations on Friday and Saturday

I found the staff to be rather unfriendly and didactic. Food is ok. Nothing special. You don't have to see it.

The food tastes great, but the system is relatively laborious. Ordering food via smartphone/iPad is fine. However, there are no printed versions of the menu and the overview online is extremely laborious, making the selection process very lengthy and tiring. You have to pick up the food yourself, which means that table conversations have to be constantly interrupted.

Bona’me stop. No matter where in Germany. Quality is consistently great!

Selection and quality are top, atmosphere is ok, as it is quite large

Very tasty 🤤 The food and drinks were ready for pick up very quickly.

Great store. Food and drinks were ready so quickly 😳 Food was very tasty, would love to come back 👍 Price okay too, keep it up😁

June 13, 2024 My subjective opinion: Self-service restaurant with friendly employees. The food was very tasty! The interior is a bit old and needs to be renewed.

Very nice restaurant with authentic Turkish dishes. Gastronomic indulgence.

Super frendly service and great food! A lot of food for a good price!

Great concept! Delicious food!

We had a fancy Turkish breakfast here with my friends. The dish had different tasty food and everyone enjoyed it. Also, the restaurant has so much space for dining inside in cold weather.

We ordered food at the counter and then picked it up ourselves. No table service. Food is quick and delicious.

Very tasty food and a large selection of different dishes!

Boname Hamburg is a peaceful stop in the middle of the city that makes you feel like you're in a village! With its warm atmosphere, natural flavors and sincere employees, it literally brings the country's tables to life. You can find that sincerity you long for here.👌👌

Self-service with remote alarm ("Brummer"). Central location. Large, high rooms, surprisingly good atmosphere and acoustics. Large selection of delicious Kurdish(?) food. Well attended. Plan for waiting time.

While passing by, we saw sausage and eggs on the table inside and we entered and liked it very much. Creating this variety and atmosphere in a foreign country flattered our pride. Those who don't like the food can go and eat low-end hamburgers at Otto and similar places.

A restaurant not suitable for families I would have liked to have been there without a child but never like that again. You get the cards at the counter and then order your food at the terminal. We immediately asked for a children's chair at the entrance (counter). The young lady was immediately very unfriendly. They stand at the very end and immediately turned away. After being asked to show us or get it, she briefly started to walk away, but then immediately slowed down and did something else. A short time later we set off. We got the chair. Making baby food warm in the jar was the next problem. After a short time at the counter it turned out that you couldn't do that here. The next question was why we didn't take anything with us from home. At the end get a lukewarm glass of water to warm up a glass. Sorry but that doesn't work at all. Apparently the customer/guest is just there to eat quickly and leave. We won't be coming back

Location is absolutely beautiful. Food was also very tasty. Unfortunately, we both had stomach ache afterwards. The ordering system is a bit strange and the service is subpar.

If I could, I would give zero stars! The worst customer service I have ever experienced in Hamburg. Never again.

Delicious food, beautifully decorated. Atmospheric.

I think the shop is really nice and the food actually came quickly, but the sauce wasn't that tasty and I think the photo didn't match the food (other side dishes?) but otherwise it was delicious

Very, very tasty Turkish food, with a lot of choice and short waiting times. The employees are very nice and accommodating. Only the digital ordering process is a bit poorly designed... the menu is confusing and if someone in front of you did something wrong, your order could also be charged... unfortunately we got the wrong food and the drinks came very late... there You are welcome to learn a lesson from digital ordering at McDonalds.

A nice and cozy restaurant, very friendly staff. The quality and portion size of the food was excellent, quick and extremely tasty. The starters and desserts were also very good.

super comfy concept for lunch. self-order service and planty of veggie options.

I've been here for a few years and it's always been delicious. You can only order via the screens, the small devices vibrate when the food or drink is ready to be picked up, and then you can pick it up. Great concept, but not suitable for a leisurely meal, as unfortunately the food isn't ready at the same time and it all seemed rather quick. A lot has been expanded and the restaurant has a great ambience with an open kitchen. The employees seemed a bit stressed and unfortunately not so accommodating when we asked questions. Great for a quick meal like lunch, I would come back for that.

Food is fresh and delicious . It would be nice if they serve Turkish barbecue dishes here as well

The self-service principle takes some getting used to the first time. An explanation here would be nice to read through. The food was very tasty, but not exactly cheap. If the opportunity arises, we would be happy to come back.

As always, very tasty food, competent and nice staff. I go there regularly and am never disappointed. We had the Babuko a la Bona’me with chicken and sucuklu manti. It was the purest culinary delight.

Most of the dishes on the menu are not available, salads are served without dressing

The food was delicious. But ordering for 6 people on the tablet was a bit complicated due to the lack of a German definition of the food. We didn't like self-service in the restaurant, but all in all we were satisfied in the end because of the delicious food.

The concept of the Vapiano lives on in an oriental way, so it is difficult to rate the service, because apart from clearing the tables, you do it yourself.😉 The food is delicious and the selection is very extensive. I can't judge whether it's typically oriental due to the lack of comparisons from the Orient, but in any case it doesn't seem to be Europeanized. The atmosphere is relaxed and pleasantly relaxed. It was a nice evening for us.

We spontaneously came to eat for the first time in the late afternoon. We were only given the cards at the counter and were not informed or asked whether we were familiar with the system - when asked, we were given a brief comment on how everything works. I see room for improvement here - when I had a query, another lady helped but was immediately incredibly friendly. Thanks :) As soon as the evening was over, it was really packed! (and loud, because there are a lot of seats) That speaks for itself: our food was great! Only one of our main courses was quite greasy and not exactly seasoned or tasty. The rest was great. I agree - a cozy evening in the restaurant is a little more difficult there. But it was difficult to assess as a newcomer because we didn't expect the canteen concept. Thanks! We'll be back :)

bona’me in Hamburg is a culinary highlight in the Hanseatic city! ⭐⭐⭐⭐⭐ The bona'me in Hamburg is a modern Kurdish-Turkish restaurant that impresses with its open kitchen and freshly prepared dishes. Really very tasty!! 😋 The atmosphere is inviting and stylish, making the visit a special experience. The diverse menu, which can be ordered at the terminal, offers something for every taste and the quality of the dishes is excellent. The diverse pide variations and the authentic meze are particularly recommended. 🤤 Particularly noteworthy is the friendly staff, who are always willing to help if you get stuck and greet guests with a smile. For lovers of oriental cuisine, bona’me Hamburg is an absolute must!!! 😊 The best thing about it is that the restaurant is in a very central location, right next to the Chilehaus in Hamburg. I'm already looking forward to my next visit!

Unfortunately it tastes a lot like cafeteria/canteen food. The price is not appropriate for self service and this quality. Added to this is the incredibly unfriendly staff. But the location is really nice.

Organized our reunion after 5 years. Reserved a table and ate together. Everything worked out great. Price/performance was definitely good

They have a really big salon and a wide range of food, snacks and drinks, they serve halal food, with a big bar part. Their prices are kind of higher than similar Turkish restaurant in that area like Mavi The don’t also offer free salad, tzatziki and Ezme as appetizer like others, All in all, as a tourist I do like Turkish restaurant, but I prefer Mavi in this area

Delicious food and well designed restaurant. I am personally not a big fan of the electronic tablets replacing real human waiters and waitresses, but it does work. It makes it feel a little less like a full restaurant/dining out experience because you eventually just pick up the food yourself. The prices were good.

Modern atmosphere with an open kitchen. The oriental dishes such as pide, manti and meze are fresh, tasty and offer a great variety, including many vegetarian and vegan options. The ordering system is straightforward and it's fun to watch the chefs prepare it. The only downer: In my opinion, the prices are too high, but the quality of the food at least partially justifies it. Still a recommended place for anyone who likes oriental cuisine - I'll be happy to come back!

The restaurant is very central, within walking distance from Mönckebergstrasse and can be reached in just a few minutes. There is hardly any staff available. The ordering process is a bit complicated. You scan the QR code with your cell phone to view the menu. Orders are placed on iPad terminals at various locations in the restaurant. Unfortunately, not all dishes are the same between mobile and iPad views. The food and drink overview is also somewhat clear. This makes the final ordering process lengthy. The dishes themselves were ready quickly and were very plentiful and tasty.