bona'me in Hamburg

I was here 4 years ago where it was quite good. I visited again yesterday and was really disappointed..Everything was bad, food, service, employees. I gave it another chance last week, and can only say the standard is not what it was, and this was definitely last time.

I’ve visited Bona’me in Hamburg multiple times, and it consistently delivers a delightful dining experience. The atmosphere is vibrant, and the food is always fresh and flavorful. I’m particularly impressed by their ever-evolving dessert selection; there’s always something new and exciting to try. If you’re in the mood for delicious Turkish cuisine in a stylish setting, Bona’me is a must-visit.

Great staff. Food was super good and delicious

Highly recommended for anyone who likes to eat and drink oriental cuisine. It's a bit out of the way, but it's worth it. Breakfast, lunch and evening meal. The ordering process takes some getting used to: With a chip card you go to a screen, choose what you want and get a transmitter that sounds an alarm as soon as the food/drink is ready and can be picked up from the bar/cooking counter. Everything is booked onto this chip card and shown when you go out and then paid for. Well, you save on staff, but you also get your drink quicker because you don't have to wait for service. Advantages and disadvantages of modernity. It was very beautiful and delicious!

It's a nice restaurant, the food was delicious. But it would also have been nice to hear some Kurdish music. There was only Turkish music. Otherwise everything was perfect

The food is great and the atmosphere is perfect

Great concept and restaurant. The atmosphere is very nice. The concept is self service, fast and good. We ordered Crispy chicken, kaşarlı kuşbaşılı pide, and pasta with tomato sauce. Crispy chicken was not delicious. Pide was not bad, average taste. Pasta was okay. Turkish tea was not fresh. The staff, concept and atmosphere is great. If the taste gets better it would be a great restaurant.

The breakfast was very tasty, especially the egg dishes. The atmosphere was also very nice. We are looking forward to testing it in Frankfurt. 👍

Nice restaurant with food that you can't get everywhere. Service was also okay, even if self-service is the norm on site. We were instructed on how to order our food and where to pick it up. The food was excellent as were the drinks.

Large restaurant with an interesting self-service concept. We were there early in the evening on a Saturday and luckily got a place for two even without a reservation - despite the full house. Unfortunately the concept wasn't explained at the entrance, which was a bit confusing. Luckily my companion knew the shop, otherwise I would have honestly felt a bit lost. But the food was very tasty and definitely worth the visit!

The truffle manti were excellent.

Good good, short waiting times for lunch, fair prices

Very tasty food, cozy atmosphere

Modern system catering with Kurdish-Turkish cuisine We spontaneously went to dinner at bona’me on a Tuesday evening. It was well attended. The restaurant in Hamburg, like others in this chain, has a self-service concept with ordering terminals and payment cards - a little confusing on the first visit, but easy to use after a short orientation. Once you understand the principle, you will quickly get to grips with it. The cuisine is convincing across the board: modern interpretation, Kurdish-Turkish influence, extremely fresh and full of taste. Particularly noteworthy are the variety of dips, fresh salads and bread specialties - all homemade and aromatic. My personal favorites: Beyti and Manti – both dishes are excellently seasoned, perfectly prepared and very filling. So a modern gastronomy concept with authentic, high-quality cuisine. Anyone who likes freshness and variety and is open to new ordering processes will definitely find what they are looking for here. Recommended – especially for fans of Levantine and Anatolian cuisine.

Waited for our food for almost 2 hours... Food is very mediocre, vegetarian option with 0 protein

Very tasty, a bit complicated the first time with ordering via tablet but otherwise I'll be back again

Delicious. Great shop. There is no service, everything is self-service.

What a cool idea 🤩 Thanks to insiders I was here and simply impressed :) Great location, great ambience, delicious food and drink, really good price/performance ratio - what more could you (woman) want? 👍👍

Nice shop. The food is generally good. But I wouldn't call it unusual, especially if you know other Turkish restaurants. I find the concept a little complicated. It's in the self-service area but with the prices of classic gastronomy. To order you have to go to terminals, which is inconvenient in a group. You can view the menu in advance on your own smartphone, but without prices. The prices are only available on the terminals. You have to get your own food, purchased drinks are delivered. Would you like to reorder? Back to the terminal again. If you have to look at your own smartphone, ordering via it would be more practical. Then you get more out of the evening and less of the paths and terminals.

I recently had the opportunity to visit a new restaurant and would like to share my impressions. Eat: The food was really very good! The dishes were freshly prepared. The flavors were balanced and really enriched my taste experience. It's obvious that emphasis is placed on good ingredients here. Service: Unfortunately the service wasn't quite up to the same level. The service was unfriendly and often seemed sloppy. It felt like the staff weren't really interested in a positive experience for the guests. That spoiled the whole atmosphere a bit. Order system: The ordering system takes a little getting used to. It's very reminiscent of a cafeteria, which makes the process seem less inviting. This style of ordering may be confusing for some guests and could be improved to create a more pleasant experience.

First of all: the food was great. It tasted really delicious and everything went well. The selection is also great and varied. The ambience is also really nice in terms of the furnishings - the arrangement of the tables and the size have a bit of a canteen feel (also combined with the noise). The fact that you have to get the food yourself - that's an issue that can be debated, whether that's good or bad. If you know it beforehand, you can prepare for it. I actually didn't find the employees very friendly. We first sat at a table that was probably reserved. An employee told us without saying hello that we should sit somewhere else. I then asked where and was shown a direction and told “somewhere there”. All in all I thought it was good and would eat there again, you just have to know what to expect. :)

Unfortunately, the breakfast offering didn't impress me. I was looking forward to visiting there, as the online menu advertised various delicious juices and three vegetarian breakfast options. Unfortunately, two of the three vegetarian options weren't available, and the third (simit with scrambled eggs and avocado) had about half a kilo of sucuk added to it, which isn't stated online. Apart from the orange juice, there were no juices available either (staff comment: "If it's not shown in the ordering system, it's not available"). So I ordered the simit, and the half kilo of sucuk ended up in the trash because there was simply no way to cancel it, and no one else at the table wanted it. Considering it's self-service and pretty busy and noisy, the prices are, in my opinion, too high. At around €15 for a tea and a simit with scrambled eggs, there should really be room for a waiter. So, unfortunately, I can't recommend it for vegetarians for breakfast, and I wouldn't go there for breakfast again.

Great modern take on Turkish food.

The food is not my thing and simple food. I would have expected more compared to the ambience. The prices were ok.

Delicious food, friendly people, great location. Personally, I didn't like the self-service: tapping away at screens and carrying around a pager that thousands of people have touched before me, then eating right afterward... The food was also unevenly ready, so you had to keep getting up and couldn't get any rest at first. The food was very tasty, but unfortunately the vegetables were a bit overcooked - probably because some of the food at the large counter is already prepared and kept warm to speed up pickups. It was still delicious, though. I'd just go for the pasta (triangular ravioli 😅) next time - I liked that the best when I tried it.

The best pide in all of Hamburg

Food was tasty but nothing exceptional. I like the concept (4/5 stars). However, there is a deduction for the cleanliness of the sanitary facilities. Been here twice and both times the toilets looked terrible.

The food was incredibly delicious 🤩 Unfortunately, it was self-service and you had to enter everything into the computer. You then had to pick everything up and as soon as you picked up one thing you had to get the next one straight away. So there was no time to sit down.

A really nice concept and the ambience is beautiful. You feel like you're in the Orient. The kitchen offers a variety of mezze dishes, cocktails with or without alcohol and much more. It's always fun to eat there.

The food is great, but the terminals are terrible. Why can't I just talk to someone who can suggest something? And: A glass of black tea is way too expensive.

A nice place to linger. We only had drinks, so I can't comment on the food. You just have to like this kind of dining. It's worth trying once. Still, I was glad there was a younger person there. Maybe I wouldn't have anything to drink yet 😂 Ordering from the menu actually makes sense, but I don't need to order everything myself every day. 😂

Gran comida por gran valor, el sistema de pedidos es un poco confuso y no se explica, pero fácil de averiguar y una vez que lo obtienes, es fácil de usar. Es un restaurante de autoservicio, así que si buscas algo con buen servicio, toma otro.

Authentic cuisine. Really delicious...

Beim Vorbeigehen wurden wir auf dieses Lokal aufmerksam. Sehr trendig eingerichtet. Gut besucht war es außerdem. Also vorgemerkt. Und waren jetzt das 2. MAL dort. Einzig das Konzept war anfangs etwas gewöhnungsbedürftig. Wäre schön , wenn man gesagt bekommen würde, dass man sich die Karte online rinterladen und das Essen am Tresen selbst bestellen und natürlich selbst abholen muss. Aber das Essen ist wirklich lecker. Beim ersten Mal hatten wir beide eine Pide, die den Namen auch verdient (1x vegetarisch, 1x mit Rinderstreifen) und nicht so einen dicken Teigklotz. Dazu lecker und reichlich Humus. Beim 2. Mal hatte ich einen leckeren Salat mit Granatapfelkernen und knusprigen Teigtaschen. Wir kommen auf jeden Fall gerne wieder.

Always worth a visit. Super tasty and great price-performance ratio. You can also share the portions

Limited selection and uncomfortable seating The restaurant offers a very limited selection of dishes that hardly differ from each other. Unfortunately there is a lack of variety and creativity on the menu. In addition, the tables and chairs are not particularly comfortable, which makes the stay less pleasant. Overall the experience was rather disappointing.

We got a seat there on a Saturday evening after a short wait and had a delicious meal. Good value for money!

The food was very tasty! However, we had to find our way around the order ourselves, as reception didn't explain how the system works :( Unfortunately, we also had to walk several times because each dish had to be picked up individually. Otherwise, the ambience is quite nice, only the music is a little annoying 😅

Animals Prices Staff is unfriendly

The restaurant as a set up is impressive and modern, Kurdish cuisine very good, a little more expensive, the staff friendly, I think the way of ordering does not suit the place...kavala

Good concept, but unfortunately it feels like you're stacked on top of each other in the store! You basically eat with the person sitting next to you. This “presses” on the atmosphere and conversations. Food is OK, nothing outstanding.

The food was super tasty and ready to be picked up quickly. Great! The staff, especially at the drinks counter and the food counter, were remarkably unfriendly. There is still a lot of room for improvement.

Loveless food, carelessly slapped onto the plate. Plus unfriendly and inattentive employees. Tables are not cleared. Unfortunately no recommendation.

When we are in Hamburg it is always a must to eat here. No matter whether it's breakfast or dinner, it's always delicious :)

Estamos en un crucero y llegamos una hora antes para nuestra visita al tour Chocoversum. No hay mucho abierto en Hamburgo un domingo, pero Bona'me estaba abierto y parecía acogedor para el almuerzo, así que llamamos. Es un restaurante turco brillante y alegre con un moderno sistema de pedidos para iPad, pero la camarera lo explicó claramente en inglés. Pedimos Mantarli Pide que es una pizza alargada de hongos. Absolutamente delicioso. También tuvimos Orient 'n Cheese que es Mozzarella y Gouda hornearon pasta casera con champiñones adobados, queso blanco y espinacas en salsa holandesa harissa. Sabores encantadores con una pequeña patada. Tomamos cafés también y todo por menos de 30€. Muy recomendable si visitas Hamburgo.

Food mediocre, canteen atmosphere with nice decoration, cooks (who hand out the food at the counter) are incredibly unfriendly. Overall result rather stressful.

Fun place, amazing food, self-serve. Great for large groups.

Actually nicely furnished, but far too loud and therefore not suitable for a cozy evening. I found the ordering process to be unstructured; our group of 10 people ended up having to search for three missing dishes and that was time-consuming. My ginger tea consisted of two uncrushed bulbs, have you ever made that? My main course tasted ok but wasn't seasoned spectacularly. Our dishes sat on the table for more than an hour after dinner without being picked up, despite a swarm of service staff constantly milling around. I found the urinals in the men's room extremely unpleasant, as they were arranged one behind the other in a kind of narrow corridor and you couldn't get to them without getting very close to other guests.

We were in a larger group at bona'me Hamburg and were lucky enough to receive an all-round, worry-free package. The food was very tasty and the service, especially the boss, was extremely friendly and very competent. Unfortunately the drinks took a little longer but to compensate there was a small dessert on top 😊

Unfortunately, our visit to this restaurant did not meet our expectations. The food was disappointing and the iced teas were barely edible - they tasted mostly like sugar or honey, so the pomegranate flavor and desired acidity were completely missing. We left the iced teas, which was particularly unfortunate given the high prices. The food looked promising on the menu, but the reality was sobering. The starter platter, which was described as “SÊ MEZE III”, consisted only of two prawns and lots of pepper vegetables in oil, two small falafels with a tasteless hollandaise and a few minced meatballs in tomato sauce. There was no hint of the promised harissa spiciness, and the bread on the side was far too little for the amount of oil and sauce. The main course, which we both ordered as Beyti, was mixed. The avocado dish was okay, but the quality of the grilled beef left a lot to be desired - it seemed like reheated, boring meat. My companion was also disappointed with the Sucuk version. Even though we weren't really full, we were no longer interested in dessert. The service was also inadequate. As first-time visitors, we were overwhelmed because no one in the restaurant spoke German and no one could explain to us how to order and in what order. So we only received our starter after the main course. There was also a chaotic atmosphere in the restaurant with employees on the floor or stairs. The music and acoustics did nothing to improve the experience. The restaurant is visually appealing. Overall, we were very disappointed with our visit – especially given the promising menu. Unfortunately we cannot recommend this restaurant.

I wanted to go there for lunch with colleagues. Unfortunately, the digital ordering terminals are not self-explanatory. There was also no beeper to let you know that the food was ready. Tried to order food via the terminal and selected something and held out the card to pay and the screen reset and I assumed it worked. My colleagues were gradually able to get their food. But my beeper stayed silent for 15 minutes. When I asked at the entrance I was told that I hadn't ordered anything on the menu. I lost the desire to order anything there, especially since my lunch break was almost over. Really disappointing experience as the food looked delicious from colleagues. But such a complicated ordering process without a contact person is stupid and you don't get any feedback as to whether it worked... I won't be coming here again for a while... What a shame

We were here for the second time. Unfortunately, it is repeatedly confirmed that the so-called “chains” are weakening more and more. Same here... it started when we wanted to reserve a table for 6 people for my aunt's 60th birthday. They said that this wasn't necessary and that there would always be something free. So it would have been very annoying if this hadn't worked. The ordering process is similar to a canteen, as you have to order and pick up food and drinks yourself. The quality of the food is good and we enjoyed everything. The drinks were missing a lot of ingredients, such as basil for a basil smash. In my opinion, something like that shouldn't happen on an early Saturday evening, or the cocktail shouldn't be offered then. In addition, some cocktails only tasted like pure alcohol. let's come to the toilets... even at the beginning they weren't very clean, towels to dry off were put next to the sink, so they got damp and you couldn't actually use them. At the end of the evening the toilet resembled a club, no soap or towels left, lots of rubbish on the floor. I am aware that not everything goes well with a “chain” and this size, but unfortunately we were very disappointed except for the food. There probably won't be another visit.

A restaurant with no service. The customer has to do everything (except the cooking). I intended having breakfast and a nice coffee. But my patient ended even before I’ve managed to order any food. Ordering is such a complicated process. It requires too much energy for a Sunday morning. I’ve paid the coffee, the only thing I’ve managed to order on the “do it yourself complicated system” and just left the restaurant.

According to that, you have to choose food from an extremely confusing online menu, order it yourself at the terminal, and pick it up yourself. It's not bad, but it's so seasoned that less spice covers everything.

There were seven of us there. We ordered starters and main courses, including a salad as a main course. The food is really delicious, but the starters were only ready long after the main courses, and the salad was last. If that doesn't bother you, you can eat deliciously here, although the volume is increased due to the size of the restaurant and the room concept.

Pros: - the food is really fantastic - Prices are reasonable Con: - big, impersonal, loud, cafeteria atmosphere

Ambience: it looks cozy and is nicely decorated. However, it is extremely loud and restless, which takes away from the comfort. Prices: Prices and portions are perfectly fine! Service: Even though there is basically little service due to the “Vapiano” concept, I would like the staff to be friendlier! When we came in, we were handed two cards without a word and not asked if we knew the concept, let alone explained it. When we had a question about the food, the man in the kitchen looked at us annoyed. There is room for improvement! Food: The taste of the food was great! The dips were very tasty, the manti was great! You can really recommend the food

Unfortunately the picture were really different from the real food. Disappointed by the low standard of such place

The food was perfect! But the service, especially in the drink zone, was really bad.

My favorite Turkish breakfast in Hamburg

I just love it here. I live 700km away. But when I'm in HH, I eat here

Spontaneously, as all the restaurants around the hotel were closed from 6 p.m. Discovered an oriental restaurant. Great service, very friendly staff, for that again 3x 👍 Food was so delicious here too, to the stars 3x👍

Great shop, delicious food and modern concept

Very nice restaurant, self-service, short waiting time, food was very good, price is okay We will come again

It is indescribably delicious... The whole atmosphere is an experience❣️😘♥️

We were here for the first time! Incredibly good food! Super friendly staff! And a fantastically beautiful shop! Only recommended!

The food was excellent. We were given a voucher for the restaurant. Unfortunately, he was rudely rejected at the checkout because he was too old. I found that to be a disgrace because there was no expiry date on the 5-year-old voucher. If you consume almost €80 and have loyal customers, I think you can accept a €20 voucher, even if it's old.

Nice, friendly, delicious - simply fantastic

Top location.. super tasty.. super nice staff.. can only be recommended!!!

Fantastisk mad oplevelse. Hyggelige omgivelser, selvbetjening ved bestilling og afhentning af mad. Mange sidde pladser både til middag og hygge.

Food was ok, in our opinion everything was soaked in sauce. The starter was incorrectly billed twice, even though it was only ordered and served once. “Card not valid” was displayed when ordering, but was billed twice. At the checkout they refused to pay out money or adjust the bill. So €15.90 spent for nothing. Our experience in Dortmund, especially the payment system, was better.

Cooks stressed out, food lukewarm, with ready-made products, e.g. the quark, the sauce for the noodles, the noodles were too hard, the manti were too hard. Don't understand how the store can be so full and so well rated.

Great restaurant. Have had lunch and dinner there several times. It's super quick and tastes sensational. Always happy! Absolute recommendation!

This was my first visit to this restaurant chain. The food was delicious, prepared quickly, the staff was friendly, everything was clean, cozy and inviting, and the price was okay. The only thing to criticize: I didn't know the concept, there was no explanation anywhere. When I asked, it was explained to me in a friendly manner. It would be nice if, for example, there were instructions at the entrance or on the homepage or if you were asked when the tickets were handed out if you were there for the first time.

I've been visiting bona me Hamburg often for years, the new dishes are really amazing😍Me and my husband love the atmosphere and the staff is just as friendly. In general, the restaurant is family friendly.

The food tasted very tasty and the employees talked to you very friendly. Overall, the trip there was worth every penny.

You order yourself at a terminal and get the food yourself. It took a little getting used to, but the food made up for it. Had noodles, manti chili cheese and two different pides with cheese and sucuk. Everything was very tasty and freshly prepared. Everything went really quickly too. I have one point of criticism: Why aren't you in Berlin? 😉

Successful self-service concept with Turkish dishes.

Food and ambience were good. When paying, the lady at the counter was very unfriendly and unprofessional. We had two cards, I put both cards on the counter, they were scanned and everything was fine up to this point. But then we were asked what we had ordered. When asked why this question was asked, the black-haired lady in her mid-40s reacted very irritably. This system with the cards is available in many locations such as VAPIANO etc. But no one has ever asked me what I ate and drank... We had to communicate every single item we ordered, only then was I allowed to pay. It was the first and last time we were there. This happened on February 8th, 2025 at 8:43 p.m.

Price performance is really unbelievable! The food was cold and not tasty. Almost 60 euros for 2 people and not even full. Drinks unrefrigerated. Maximum shock. ONCE AND NEVER AGAIN!!! Not recommended

I had an office party and the place was really good,it was my 1st time to try this cuisine and i was satisfied,the service was on point and its a big big place and you need to have booking in advance to go there.

The food is amazing here. The only disadvantage i would like to talk about is that the restaurant is a self-service.

Very tasty, the quality of the food is very good, not expensive, the quantity is also very good. I think ordering via the console is fine, but I don't think collecting things at different counters at different times is ideal. It saves staff, but is detrimental to service. I still liked it and would always go back and recommend it to others.

Quickly on this restaurant 1- Prices are quite reasonable. 2-lovely atmosphere if you want to as two persons, more, or even a group 3- orders gets quickly served, really impressive given how big this restaurant is 4-This restaurant is really big, lots of people. In case you like a restaurant with few tables, this is not your place to go. 5-This place is self service, you order on the screen and then pick your orders at the kitchen and bars. If you want to be served, maybe not your restaurant to go. 6-food in general was quite good. The Mezzes could be better. THE TEA WAS THE BEST! But definitely this place is a must go, every now and then i find it really nice to be in a big crowd when everyone also as families with children so invested a livelihood times with food.

This restaurant is so beautiful that you will want to stay here for many hours. I never thought I would find a restaurant like this in Hamburg. As a guest you really feel welcome here. After a friendly greeting, you are given a menu and select dishes and drinks on a screen - if necessary with competent and patient assistance and even ordering in the old school way with paper. The dishes are always freshly prepared in front of everyone and taste delicious. I finally found a store where I can go and have a good evening with all my friends.

How complicated can the food be... Bona'Me... Hold my Bulgur, even if you're in your late 20s you're completely overwhelmed, there's no service. The menu is available at terminals where you always have to click on the dishes individually and then click on (i) to find out what is hidden behind the individual terms. This leads to queues at the terminals. Simple paper maps would make it much easier. In addition, you can walk through the store afterwards to collect your order. The food was okay but the concept is just not good, it works much better with other franchises.

At the beginning the system of how to order etc is a bit complicated for someone who comes for the first time. But once you get the hang of it, great food at a great price! Absolute 5 stars! Ps: only restaurant that had space without reservations on Friday and Saturday

I found the staff to be rather unfriendly and didactic. Food is ok. Nothing special. You don't have to see it.

The food tastes great, but the system is relatively laborious. Ordering food via smartphone/iPad is fine. However, there are no printed versions of the menu and the overview online is extremely laborious, making the selection process very lengthy and tiring. You have to pick up the food yourself, which means that table conversations have to be constantly interrupted.

Bona’me stop. No matter where in Germany. Quality is consistently great!

Great store. Food and drinks were ready so quickly 😳 Food was very tasty, would love to come back 👍 Price okay too, keep it up😁

Very tasty 🤤 The food and drinks were ready for pick up very quickly.

Selection and quality are top, atmosphere is ok, as it is quite large

June 13, 2024 My subjective opinion: Self-service restaurant with friendly employees. The food was very tasty! The interior is a bit old and needs to be renewed.

Very nice restaurant with authentic Turkish dishes. Gastronomic indulgence.

Great concept! Delicious food!

Super frendly service and great food! A lot of food for a good price!

We had a fancy Turkish breakfast here with my friends. The dish had different tasty food and everyone enjoyed it. Also, the restaurant has so much space for dining inside in cold weather.

We ordered food at the counter and then picked it up ourselves. No table service. Food is quick and delicious.

Boname Hamburg is a peaceful stop in the middle of the city that makes you feel like you're in a village! With its warm atmosphere, natural flavors and sincere employees, it literally brings the country's tables to life. You can find that sincerity you long for here.👌👌