bona'me in Hamburg

This was my first visit to this restaurant chain. The food was delicious, prepared quickly, the staff was friendly, everything was clean, cozy and inviting, and the price was okay. The only thing to criticize: I didn't know the concept, there was no explanation anywhere. When I asked, it was explained to me in a friendly manner. It would be nice if, for example, there were instructions at the entrance or on the homepage or if you were asked when the tickets were handed out if you were there for the first time.

You order yourself at a terminal and get the food yourself. It took a little getting used to, but the food made up for it. Had noodles, manti chili cheese and two different pides with cheese and sucuk. Everything was very tasty and freshly prepared. Everything went really quickly too. I have one point of criticism: Why aren't you in Berlin? 😉

The food tasted very tasty and the employees talked to you very friendly. Overall, the trip there was worth every penny.

Food and ambience were good. When paying, the lady at the counter was very unfriendly and unprofessional. We had two cards, I put both cards on the counter, they were scanned and everything was fine up to this point. But then we were asked what we had ordered. When asked why this question was asked, the black-haired lady in her mid-40s reacted very irritably. This system with the cards is available in many locations such as VAPIANO etc. But no one has ever asked me what I ate and drank... We had to communicate every single item we ordered, only then was I allowed to pay. It was the first and last time we were there. This happened on February 8th, 2025 at 8:43 p.m.

Successful self-service concept with Turkish dishes.

Price performance is really unbelievable! The food was cold and not tasty. Almost 60 euros for 2 people and not even full. Drinks unrefrigerated. Maximum shock. ONCE AND NEVER AGAIN!!! Not recommended

I had an office party and the place was really good,it was my 1st time to try this cuisine and i was satisfied,the service was on point and its a big big place and you need to have booking in advance to go there.

The food is amazing here. The only disadvantage i would like to talk about is that the restaurant is a self-service.

Quickly on this restaurant 1- Prices are quite reasonable. 2-lovely atmosphere if you want to as two persons, more, or even a group 3- orders gets quickly served, really impressive given how big this restaurant is 4-This restaurant is really big, lots of people. In case you like a restaurant with few tables, this is not your place to go. 5-This place is self service, you order on the screen and then pick your orders at the kitchen and bars. If you want to be served, maybe not your restaurant to go. 6-food in general was quite good. The Mezzes could be better. THE TEA WAS THE BEST! But definitely this place is a must go, every now and then i find it really nice to be in a big crowd when everyone also as families with children so invested a livelihood times with food.

This restaurant is so beautiful that you will want to stay here for many hours. I never thought I would find a restaurant like this in Hamburg. As a guest you really feel welcome here. After a friendly greeting, you are given a menu and select dishes and drinks on a screen - if necessary with competent and patient assistance and even ordering in the old school way with paper. The dishes are always freshly prepared in front of everyone and taste delicious. I finally found a store where I can go and have a good evening with all my friends.

Very tasty, the quality of the food is very good, not expensive, the quantity is also very good. I think ordering via the console is fine, but I don't think collecting things at different counters at different times is ideal. It saves staff, but is detrimental to service. I still liked it and would always go back and recommend it to others.

How complicated can the food be... Bona'Me... Hold my Bulgur, even if you're in your late 20s you're completely overwhelmed, there's no service. The menu is available at terminals where you always have to click on the dishes individually and then click on (i) to find out what is hidden behind the individual terms. This leads to queues at the terminals. Simple paper maps would make it much easier. In addition, you can walk through the store afterwards to collect your order. The food was okay but the concept is just not good, it works much better with other franchises.

At the beginning the system of how to order etc is a bit complicated for someone who comes for the first time. But once you get the hang of it, great food at a great price! Absolute 5 stars! Ps: only restaurant that had space without reservations on Friday and Saturday

I found the staff to be rather unfriendly and didactic. Food is ok. Nothing special. You don't have to see it.

The food tastes great, but the system is relatively laborious. Ordering food via smartphone/iPad is fine. However, there are no printed versions of the menu and the overview online is extremely laborious, making the selection process very lengthy and tiring. You have to pick up the food yourself, which means that table conversations have to be constantly interrupted.

Bona’me stop. No matter where in Germany. Quality is consistently great!

Selection and quality are top, atmosphere is ok, as it is quite large

Great store. Food and drinks were ready so quickly 😳 Food was very tasty, would love to come back 👍 Price okay too, keep it up😁

Very tasty 🤤 The food and drinks were ready for pick up very quickly.

June 13, 2024 My subjective opinion: Self-service restaurant with friendly employees. The food was very tasty! The interior is a bit old and needs to be renewed.

Very nice restaurant with authentic Turkish dishes. Gastronomic indulgence.

Great concept! Delicious food!

Super frendly service and great food! A lot of food for a good price!

We had a fancy Turkish breakfast here with my friends. The dish had different tasty food and everyone enjoyed it. Also, the restaurant has so much space for dining inside in cold weather.

We ordered food at the counter and then picked it up ourselves. No table service. Food is quick and delicious.

Boname Hamburg is a peaceful stop in the middle of the city that makes you feel like you're in a village! With its warm atmosphere, natural flavors and sincere employees, it literally brings the country's tables to life. You can find that sincerity you long for here.👌👌

Self-service with remote alarm ("Brummer"). Central location. Large, high rooms, surprisingly good atmosphere and acoustics. Large selection of delicious Kurdish(?) food. Well attended. Plan for waiting time.

Very tasty food and a large selection of different dishes!

While passing by, we saw sausage and eggs on the table inside and we entered and liked it very much. Creating this variety and atmosphere in a foreign country flattered our pride. Those who don't like the food can go and eat low-end hamburgers at Otto and similar places.

Location is absolutely beautiful. Food was also very tasty. Unfortunately, we both had stomach ache afterwards. The ordering system is a bit strange and the service is subpar.

A restaurant not suitable for families I would have liked to have been there without a child but never like that again. You get the cards at the counter and then order your food at the terminal. We immediately asked for a children's chair at the entrance (counter). The young lady was immediately very unfriendly. They stand at the very end and immediately turned away. After being asked to show us or get it, she briefly started to walk away, but then immediately slowed down and did something else. A short time later we set off. We got the chair. Making baby food warm in the jar was the next problem. After a short time at the counter it turned out that you couldn't do that here. The next question was why we didn't take anything with us from home. At the end get a lukewarm glass of water to warm up a glass. Sorry but that doesn't work at all. Apparently the customer/guest is just there to eat quickly and leave. We won't be coming back

If I could, I would give zero stars! The worst customer service I have ever experienced in Hamburg. Never again.

Delicious food, beautifully decorated. Atmospheric.

I think the shop is really nice and the food actually came quickly, but the sauce wasn't that tasty and I think the photo didn't match the food (other side dishes?) but otherwise it was delicious

Very, very tasty Turkish food, with a lot of choice and short waiting times. The employees are very nice and accommodating. Only the digital ordering process is a bit poorly designed... the menu is confusing and if someone in front of you did something wrong, your order could also be charged... unfortunately we got the wrong food and the drinks came very late... there You are welcome to learn a lesson from digital ordering at McDonalds.

A nice and cozy restaurant, very friendly staff. The quality and portion size of the food was excellent, quick and extremely tasty. The starters and desserts were also very good.

super comfy concept for lunch. self-order service and planty of veggie options.

I've been here for a few years and it's always been delicious. You can only order via the screens, the small devices vibrate when the food or drink is ready to be picked up, and then you can pick it up. Great concept, but not suitable for a leisurely meal, as unfortunately the food isn't ready at the same time and it all seemed rather quick. A lot has been expanded and the restaurant has a great ambience with an open kitchen. The employees seemed a bit stressed and unfortunately not so accommodating when we asked questions. Great for a quick meal like lunch, I would come back for that.

Food is fresh and delicious . It would be nice if they serve Turkish barbecue dishes here as well

Most of the dishes on the menu are not available, salads are served without dressing

As always, very tasty food, competent and nice staff. I go there regularly and am never disappointed. We had the Babuko a la Bona’me with chicken and sucuklu manti. It was the purest culinary delight.

The self-service principle takes some getting used to the first time. An explanation here would be nice to read through. The food was very tasty, but not exactly cheap. If the opportunity arises, we would be happy to come back.

The concept of the Vapiano lives on in an oriental way, so it is difficult to rate the service, because apart from clearing the tables, you do it yourself.😉 The food is delicious and the selection is very extensive. I can't judge whether it's typically oriental due to the lack of comparisons from the Orient, but in any case it doesn't seem to be Europeanized. The atmosphere is relaxed and pleasantly relaxed. It was a nice evening for us.

We spontaneously came to eat for the first time in the late afternoon. We were only given the cards at the counter and were not informed or asked whether we were familiar with the system - when asked, we were given a brief comment on how everything works. I see room for improvement here - when I had a query, another lady helped but was immediately incredibly friendly. Thanks :) As soon as the evening was over, it was really packed! (and loud, because there are a lot of seats) That speaks for itself: our food was great! Only one of our main courses was quite greasy and not exactly seasoned or tasty. The rest was great. I agree - a cozy evening in the restaurant is a little more difficult there. But it was difficult to assess as a newcomer because we didn't expect the canteen concept. Thanks! We'll be back :)

The food was delicious. But ordering for 6 people on the tablet was a bit complicated due to the lack of a German definition of the food. We didn't like self-service in the restaurant, but all in all we were satisfied in the end because of the delicious food.

Unfortunately it tastes a lot like cafeteria/canteen food. The price is not appropriate for self service and this quality. Added to this is the incredibly unfriendly staff. But the location is really nice.

bona’me in Hamburg is a culinary highlight in the Hanseatic city! ⭐⭐⭐⭐⭐ The bona'me in Hamburg is a modern Kurdish-Turkish restaurant that impresses with its open kitchen and freshly prepared dishes. Really very tasty!! 😋 The atmosphere is inviting and stylish, making the visit a special experience. The diverse menu, which can be ordered at the terminal, offers something for every taste and the quality of the dishes is excellent. The diverse pide variations and the authentic meze are particularly recommended. 🤤 Particularly noteworthy is the friendly staff, who are always willing to help if you get stuck and greet guests with a smile. For lovers of oriental cuisine, bona’me Hamburg is an absolute must!!! 😊 The best thing about it is that the restaurant is in a very central location, right next to the Chilehaus in Hamburg. I'm already looking forward to my next visit!

Organized our reunion after 5 years. Reserved a table and ate together. Everything worked out great. Price/performance was definitely good

Very good restaurant with delicious fresh Turkish specialties!!!

Friendly atmosphere, drinking tea

The restaurant is very central, within walking distance from Mönckebergstrasse and can be reached in just a few minutes. There is hardly any staff available. The ordering process is a bit complicated. You scan the QR code with your cell phone to view the menu. Orders are placed on iPad terminals at various locations in the restaurant. Unfortunately, not all dishes are the same between mobile and iPad views. The food and drink overview is also somewhat clear. This makes the final ordering process lengthy. The dishes themselves were ready quickly and were very plentiful and tasty.

Delicious food and well designed restaurant. I am personally not a big fan of the electronic tablets replacing real human waiters and waitresses, but it does work. It makes it feel a little less like a full restaurant/dining out experience because you eventually just pick up the food yourself. The prices were good.

Modern atmosphere with an open kitchen. The oriental dishes such as pide, manti and meze are fresh, tasty and offer a great variety, including many vegetarian and vegan options. The ordering system is straightforward and it's fun to watch the chefs prepare it. The only downer: In my opinion, the prices are too high, but the quality of the food at least partially justifies it. Still a recommended place for anyone who likes oriental cuisine - I'll be happy to come back!

They have a really big salon and a wide range of food, snacks and drinks, they serve halal food, with a big bar part. Their prices are kind of higher than similar Turkish restaurant in that area like Mavi The don’t also offer free salad, tzatziki and Ezme as appetizer like others, All in all, as a tourist I do like Turkish restaurant, but I prefer Mavi in this area

Unfortunately overpriced and Simit doesn't taste good at all! There are savings because there is self-service, but the money saved only goes into your own pocket. Instead, you could offer somewhat fairer prices. But the owners are probably too greedy for that.

Bear in mind that you need to do everything yourself. Order, pay, take your food, etc. They have tablets everywhere. Lady at the reception didn’t speak English. But food was amazing and portions were huge. They have a great selection of Middle Eastern dishes, including Kurdish and Turkish.

We got stomach pains after eating. We wanted to try Mantı here. These are made from a strange, completely hardened dough that can't have anything to do with manti. A billo cheese sauce was then slapped on top and the whole thing was embedded on two greasy, gristly meatballs. The pleasure cost us 15.90. The price-performance ratio is a disgrace! Never again!

They were simply delicious twice for breakfast Clean fresh

Babuko should be tried, it is really delicious. Pita can be considered average. There is a different ordering system, I don't know if it is a common system throughout Germany, but I don't think it is very practical, but the food comes out quickly and you don't have to wait long. Overall it left us with a good impression.

All the food was cold, with a lot of oil.

Unfortunately, I was very disappointed with my visit to Boname. The meat I ordered was of poor quality - it had an unpleasant smell and taste, which detracted from the overall enjoyment of the dish. Unfortunately, no appropriate solution was offered to my complaint. For this restaurant, I would have expected better quality and customer service. Unfortunately I cannot recommend the restaurant in this condition.

The food is really delicious and varied, the cocktails are very sweet but delicious. Unfortunately, what we didn't like at all was that the waitress at the reception desk was very annoyed when we asked how the system at Bona' me worked. She simply pushed the card over the counter without saying a word and didn't say anything about it. When we asked, she explained it curtly and unfriendly. Next thing we knew, we were yelled at by the kitchen because we were late picking up our salad. Our pager didn't vibrate at all. Overall, the restaurant has more of a “nice cafeteria atmosphere” and I would choose it for lunch rather than a casual dinner next time. Except for the employees, who were really noticeably arrogant and unfriendly, the food was really great and had a large vegetarian variety.

I recently dined at bona’me Hamburg for a business dinner and had a highly disappointing experience. The staff was extremely rude throughout our visit. At checkout, they accused us of ordering drinks we hadn’t, leading to an uncomfortable confrontation. This unprofessional behavior, especially during a business engagement, was unacceptable. I cannot recommend bona’me Hamburg based on this experience. It seems that other people (on tripadvisor) have reported similar issues with service and staff behavior at bona’me Hamburg. 

The food was good and the atmosphere was nice, but the staff still has a lot to learn when it comes to service and friendliness. First of all, when you come in there is no explanation of how the whole system works, and there are no step by step instructions at the tables as to what you have to do. However, you should probably think about it if you have such taciturn staff. We only got help when we asked, because the staff don't speak to you here. They can't smile either, not a single one of the employees had a smile on their face, not even the lady at the entrance and at the checkout. I found it all very confusing at the beginning and having to keep getting up was also annoying because not everything came at the same time. I would find it more relaxing if you just fetch the drinks yourself but get the food at the table. There were only two of us, but with several people I imagine it would be totally un-relaxed because someone always had to get up. I think the prices are a bit too expensive considering that, apart from the food, you actually make everything yourself. And I also found it strange why another couple had everything served to them at the table (apparently the only ones). The biggest drawback here is definitely the unaccommodating staff

Stylish Turkish Vapiano. The food is good, but I miss kebabs. Beyti and Mantis are great and the pide are also very tasty. However, it can also be quite stressful with the self-service principle and the constant back and forth. But that's the concept and all in all it's good if you know how it works!

Was there for the second time today. I like it very much. The service is great, the food is delicious and the atmosphere is very cozy despite the size. Questions are answered in a friendly manner. You receive the menu via QR code, and you then order food and drinks on the computer. If you have any special requests, ask the service staff, who took care of them immediately both times. Great! We'll be back! We were here again on December 15, 2024. We live about 100km away and unfortunately come so rarely. I love this restaurant and the amazing staff! Cheli mamnun! Berenj va sabzijaat ba mork cheli chub bud!

We came late in the day (9.30pm) and the food was not fresh. They are open until 11pm, and if you cannot serve fresh food for the last serving, you must not be open that long. The falafel was cold and dry - it had been many hours since it had been fried. The teigtaschen we got were tough and old. We won't be back.

The first encounter at the reception was an unfriendly lady, which we found very unfortunate. We had reserved (by phone) for 8 people and received confirmation on the phone. We were then told that reservations were only available for groups of 10 or more. So our reservation wasn't booked. After waiting we got a table that was much too narrow. With the concept of getting up yourself and playing waiter, benches where the others have to get up every time are really unsuitable. It was extremely busy and unfortunately it wasn't possible to sit together comfortably because someone was always away for a long time. Food ok, not outstanding. Tables were only cleared at the end, which caused a lack of space on the table. The espresso martini was just disgusting. When I order an espresso martini, I expect the original recipe and no limoncello in the drink. This was the second time. We won't go there a third time.

The four of us went into the store for the first time. Ambience is quite nice, something different. But the service and especially the staff still have a lot to learn in terms of friendliness and helpfulness. Even at the reception there was no smile and welcome. The concept was outlined very briefly, the cards were handed to me and that was it. Pide was OK, but Köfte didn't work at all, it tasted like the finished frozen products out of the bag. Unfortunately expectations were not met.

We were there on a Sunday afternoon to have a little something to eat. At this time there were still a few tables available - a place was quickly found. It was our first time at bona'me, so the ordering system was a bit confusing. Since there wasn't that much going on, we were kindly explained how it works - it took some getting used to! Then first get drinks!, then one meal was ready - pick it up, then the second - get up again and get it!! My husband's food - 2 small börek - were warm and delicious. I ordered Meze III - the small falafels were very hard, the hollandaise came out of the bag and the whole thing was warm in the microwave (only after "stirring" everything was more or less the same temperature). Taste ok, nothing special! Because of this constant standing up - thank God there were only two of us!! - the entire atmosphere was very restless. People were always getting up somewhere and walking around. Not for us! The dishes were only cleared away after you had left🤔. Something like a canteen or snack bar! Last but not least, a lady in the restaurant caused even more unrest! First of all, people were “decorating” around us - well, ten minutes later and we would have been gone!! Conclusion: Weird ordering system, restless, eat so-so!

Food selection is large and looks appealing, the food was good, but the concept and ambience are terrible. We came into the store for the first time and were given a plastic card without a word. Since we didn't know the concept and were a bit at a loss, the service lady briefly explained the concept. The digital menu is confusing and you have to click back and forth a lot until you find what you want to eat. It was so cold in the front area of ​​the restaurant that I had to leave my jacket on. Unfortunately there were no free tables in the warmer area. We had to get up three times for food and drinks, even though there were only two of us, so we couldn't eat together. The only nice employee was the lady who cleared the dishes. When we wanted to pay, the lady at the counter ran away, even though we said we wanted to pay. Other people would probably have left the restaurant at that point without paying. Everything seems more like mass processing than a cozy restaurant

A slightly different restaurant. Orders are placed via tablet, you have to get used to it. But food was okay.

Anoche visitamos Bona’me Hamburg, y aunque la comida sabía bien, la experiencia en general fue extremadamente decepcionante. El concepto está totalmente diseñado para beneficiar a los propietarios minimizando los costos, sin centrarse en absoluto en el servicio al cliente o la hospitalidad. El modelo de autoservicio requiere que realice su pedido en pantallas de computadora, al igual que en un McDonald’s. Para un visitante por primera vez, esta configuración es confusa y te deja completamente perdido. No hay orientación o explicación, y cualquier esperanza de servicio personalizado es inexistente. He cenado en muchos restaurantes turcos, y esto no se parecía a nada que hubiera experimentado antes, desafortunadamente, no en el buen sentido. La cocina turca se acompaña típicamente de una cálida hospitalidad, pero Bona’me se equivoca por completo. Si usted está buscando una auténtica experiencia gastronómica turca con un servicio atento, le sugiero buscar en otro lugar. Bona’me se siente más como una fábrica de comida que como un restaurante. ¡Avísame si esto funciona o si quieres que lo perfeccione más!

Foods are very good. Not all but majority tasty.. Service is complicated. Self order via machines and a few minutes later ready.. Difficult to find where to pick up.. Or if you have starter, should not order main dish at the same time.. Step by step is better..

Very tasty food. We actually wanted to have breakfast here, but decided on lunch because of the delicious dishes. Definitely recommended

Bad service very, very unfriendly Food not that good either However, the ambience is quite good But not recommended

Vapiano in oriental, but still good. Open kitchen concept, attractive design and good ventilation system.

Food was good but no service, they made many mistakes with our prthers.

Absolutely not a highlight. The wrong food was delivered, but the taste was okay. But nothing more than that. Service seemed unfriendly and overwhelmed. Didn't feel welcome.

Food very tasty. Concept a bit difficult for relaxed evenings.

Das Konzept ist nicht gleich erfassbar. Aber nachdem das System verstanden war lief alles bestens. Das Essen entspricht den Erwartungen und war orientalisch und dsehr gut.

We were a large group and none of us could be convinced by this concept. The food was quite tasty, but the portion sizes were not in good proportion to the price. The staff at the checkout were very unfriendly and unhelpful. The concept was neither explained to us nor did we receive any support. After I paid, I wasn't asked if I wanted a receipt, nor did I receive a thank you or a farewell. We would not recommend the restaurant and would not visit it again.

Hello, I have visited you several times and always tried something different and unfortunately I don't find the food that tasty overall. By the way, the employee at the concession stand is quite rude and disrespectful.

There were 5 of us eating and unfortunately we were very disappointed. Independently of each other, we all found the entire staff to be very unfriendly. In addition, the ordering system was not explained to us, but we were very unfriendly and pointed out our “wrong” procedure while ordering. You could also simply ask politely if the guest needs help. We ordered an espresso martini, which unfortunately was absolutely undrinkable. When we asked, we learned that it was already a finished mixture and that the foam was missing because it was “just empty”. Then I won't offer it and, above all, I won't charge €8.99 for it. Unfortunately, there was no understanding and the drink was only charged at half price after repeated inquiries at the end. Goodwill is a foreign word here. We were all disappointed and will not be returning.

One of the best Kurdish/Turkish restaurants I've ever been abroad. Delicious pide (pita) with authentic ingredients. Rich menu options. Self service system with pager.

Unfortunately there is no customer service. I wanted to ask about allergies. This was left unanswered. The staff is unfriendly and unhelpful, and only a few seem to speak German. The food is delicious, no question. The ambience was a bit too loud for me due to the loud, bass-heavy music. But I was also annoyed by the lack of customer service.

Really delicious food and nice atmosphere Unfortunately, the service was relatively unfriendly and seemed annoyed and stressed. Everyone can have a bad day sometimes, but that's why only 3 stars

Incredibly great Kurdish restaurant. Very tasty food, great ambience and very stylishly decorated. We'd love to come back. Thank you for your hospitality.

Super great location, Modernity meets the Orient

We were visiting Hamburg and were recommended this restaurant. All I can say is that I haven't eaten anything this delicious in a long time. You have to order using a tablet and you also get drinks and food yourself. At first we didn't know where or how it works, but the employees are so nice and polite and will help you. All in all great! Go and try it. Especially the falafel in hollandaise sauce (slightly spicy)... I couldn't stop eating...

That was nothing at all. Ambience ok, but food doesn't taste good. Vegetarian Fellah Köfte turned out to be inedibly sour and almost cold. Lentil soup is better in every kebab shop. Mezze mediocre. All the flatbreads served with the dishes were very sticky. Pomegranate lemonade not good either. Plus chaos with the pagers and finally queuing at the checkout. Geez.

Absolutely amazing food and great service

If you have guests in Hamburg, it is one of the rare Turkish restaurants you should take to. The ambience, the service quality is good, but there is something missing in the food, I think the choice of ingredients could be better because middle-class dishes are served, the taste scale is weak, as they say, unfortunately, there is not that "palate-pleasing" level! However, such food quality suits this place. I recommend you to work on this, my dear friends😎

Oriental cuisine mixed with “Vapiano” processes. It works and it's better than expected. At the entrance you will find the card for all bookings and for your own billing. This saves having to calculate things apart. But it also has a bit of a “canteen” flair. But it doesn't matter. The menu has many special features and ordering on the touchscreens is surprisingly quick. As soon as we ordered, we went to the drinks bar. The spritzer was ready. Barely sat down, hum hum, food ready. The chicken curry with lentils was really tasty and not too spicy. My companion was impressed by the falafel with cheese sauce. The lentil soup came twice, but was only charged once. Funny. The braised meatballs with potatoes found grateful buyers among us. The location mixes glass and concrete style with oriental flair in a very skilful way. Because of self-service, I “only” gave the service 3 stars. But a great experience in terms of ambience and very good food. Checking out and paying were also incredibly quick and efficient. So there it is, our new favorite oriental efficiency and taste location. Cool invention. Try yourself.'

The food there is great, at its finest. It was our first time there and we would have liked a little introduction and friendlier staff. When asked questions, the employees reacted rather annoyed. Unfortunately we didn't feel very welcome there. The music was a little too loud.

Right at the entrance we were given a small plastic card with no explanation and no greeting. At some point we realized that it was the menu that you had to put on your cell phone and that you could order the food yourself on the display in the restaurant. I would have been happy with a nice greeting or something like that. The staff also walked silently through the benches and cleared something away from time to time. Even when it came to payment and I politely asked an employee at the counter, he just grumbled "cash register". So I looked for the cash register myself again and the employee there also pointed to the cash register display and remained silent. A "How did you like it? Are you well?..." could have ended the evening on a happy note. Unfortunately, this restaurant completely lacks any interest in the customer. It's a shame because the food was absolutely recommendable and really great!!

Food delicious, location way too loud, self-service/ordering system terrible.

There is self-service there. I think there are some people who can't handle the order. The restaurant is very large, but I enjoyed the food.

The food was really very tasty.

The atmosphere is pleasant, the food is delicious, and many thanks to Mr. Müslüm, Ms. Emine, and the entire team who helped their customers sincerely with their smiling faces.