bona'me in Hamburg

Absolutely amazing food and great service

Oriental cuisine mixed with “Vapiano” processes. It works and it's better than expected. At the entrance you will find the card for all bookings and for your own billing. This saves having to calculate things apart. But it also has a bit of a “canteen” flair. But it doesn't matter. The menu has many special features and ordering on the touchscreens is surprisingly quick. As soon as we ordered, we went to the drinks bar. The spritzer was ready. Barely sat down, hum hum, food ready. The chicken curry with lentils was really tasty and not too spicy. My companion was impressed by the falafel with cheese sauce. The lentil soup came twice, but was only charged once. Funny. The braised meatballs with potatoes found grateful buyers among us. The location mixes glass and concrete style with oriental flair in a very skilful way. Because of self-service, I “only” gave the service 3 stars. But a great experience in terms of ambience and very good food. Checking out and paying were also incredibly quick and efficient. So there it is, our new favorite oriental efficiency and taste location. Cool invention. Try yourself.'

If you have guests in Hamburg, it is one of the rare Turkish restaurants you should take to. The ambience, the service quality is good, but there is something missing in the food, I think the choice of ingredients could be better because middle-class dishes are served, the taste scale is weak, as they say, unfortunately, there is not that "palate-pleasing" level! However, such food quality suits this place. I recommend you to work on this, my dear friends😎

Right at the entrance we were given a small plastic card with no explanation and no greeting. At some point we realized that it was the menu that you had to put on your cell phone and that you could order the food yourself on the display in the restaurant. I would have been happy with a nice greeting or something like that. The staff also walked silently through the benches and cleared something away from time to time. Even when it came to payment and I politely asked an employee at the counter, he just grumbled "cash register". So I looked for the cash register myself again and the employee there also pointed to the cash register display and remained silent. A "How did you like it? Are you well?..." could have ended the evening on a happy note. Unfortunately, this restaurant completely lacks any interest in the customer. It's a shame because the food was absolutely recommendable and really great!!

The food there is great, at its finest. It was our first time there and we would have liked a little introduction and friendlier staff. When asked questions, the employees reacted rather annoyed. Unfortunately we didn't feel very welcome there. The music was a little too loud.

Food delicious, location way too loud, self-service/ordering system terrible.

There is self-service there. I think there are some people who can't handle the order. The restaurant is very large, but I enjoyed the food.

The food was really very tasty.

The atmosphere is pleasant, the food is delicious, and many thanks to Mr. Müslüm, Ms. Emine, and the entire team who helped their customers sincerely with their smiling faces.

Please don't eat there! The food was so cheap and tasteless. Lots of frozen and finished goods. Many dishes were incredibly expensive in relation to the poor quality. We both had digestive problems afterwards too! It is also very loud and uncomfortable. Big minus point: the controls are inaccessible and you have to order everything yourself on a tablet. There is no information about the dishes (+ingredients); in some cases we didn't even know what was in the food or drinks. When we asked, we couldn't even get an answer! We actually wanted to leave here, the only problem was that we were super hungry and didn't have enough time to look for something else because we had to go to an appointment. When I saw the bill, I regretted not going!

Relatively noisy, self-service at restaurant prices, cheese sauce had a broken emulsion and was therefore not good, pide dough had a strong yeasty taste, which indicates that it was matured too briefly with too much yeast. Everyone was very friendly

Interesting concept, delicious food and a nice selection of drinks. It's worth a visit here. It takes some getting used to that you don't have menus at the table but can see them at the ordering stations. But all in all a cool shop.

Good food, Levante cuisine, I think the background noise is a bit loud, the front area (near the checkout) is much quieter. Self-service restaurant, so no rating for service.

Turkish restaurant with all-halal meats. We loved the bulgur and potato meatballs; they did indeed taste very authentic. The place is self-service so you have to pick up your order from the counter yourself. However, it is ideal for lunch. They have very cheap lunch combos as shown in the photo.

Disappointing and overpriced! Unfortunately one of the worst experiences I've ever had in a restaurant. The staff was inattentive and seemed annoyed. We had to wait forever for our food and when it finally arrived it was cold and unseasoned. The portions were tiny, but way too expensive. The atmosphere wasn't any better - far too loud and uncomfortable. There really are better options in the city for the money. Definitely not recommended! LG

The food tastes really great! And the prices affordable. The location is also quite comfortably furnished for its size. It has something of a noble cafeteria. What we didn't like at all was the concept. To order drinks and food you have to go to the tablet, you get a beeper and you have to pick up the drinks and food. Therefore, I can't recommend it to groups who want to spend a cozy evening, as someone is always on the way to pick up something. Has vampiano feeling. It would have been nice if an employee had explained the concept to us at reception. That would have saved us a lot of confusion.

The lady at reception was very unfriendly and the food was so dry that we didn't finish it. Rarely have I had such a bad meal.

The food at this place? Honestly, it’s awful—don’t even bother. And the service isn’t any better. When I went to pay, the woman at the counter asked if I liked it. I told her it wasn’t good, and she just pouted, shook her head, and said, “That’s rare.” No apology, no “how can we do better”—nothing. Save yourself the trouble and skip this spot.

Everything was ok. Nothing special but not bad either. Large selection, quality ok. A bit uncomfortable and loud.

The food was delicious, but the after work music for lunch wasn't quite right. Traditional sounds would have whetted my appetite more.

Great but no service Self service😊

Really delicious food!! Fresh juices and at a great price

Very tasty and much quicker and more pleasant compared to other branches

The bona'me is a system catering facility where you can order your food using tablets, cards and pagers and then pick it up. The food is excellent, sometimes you have to wait a little longer.

Went there spontaneously for dinner. Great atmosphere Food very tasty and sufficient

The ambience looks great, I think the food is probably pretty good too. But when you want to sit down at a place and are shooed away by a waiter because the gentleman wants to make a reservation, it is very strange. At least I know the Bona'me from Hanover very well, and the staff there is completely different. In any case, the colleague needs further training in terms of friendliness and not shrugging his shoulders when asked “where else you could sit down”. Maybe they were regular customers or friends who had priority. Have moved on to a restaurant. It's a shame, no offense intended, but such actions can have a negative impact on a business.

modern oriental restaurant... self-service operated - very uncomplicated... delicious food / comprehensive menu

Very good food. The people in the reception and bar are extremely impolite.

Good concept. Sorry, I was totally overwhelmed by the order for the first time because there were a lot of people standing behind me. Ordering from the table via cell phone or iPad would be smarter. Ordered two salads...one came straight away, the other came 10 minutes late (yes, it was very busy) drinks super quickly. I then made a second order...it wasn't found in the system, but it was on the order card and the invoice...now I know that you didn't receive or eat the food. Gone stupid. Food was delicious

Nice restaurant, lots of different and always delicious dishes. Very relaxed selection of machines. Very friendly The dish was delivered within a short time. I'd love to come back.

We were very positively surprised. Modern design paired with traditional influences. The food was super tasty. Price-performance ratio was very good!

Tasty food, acceptable prices with an impossible ordering system. Anyone who knows it will get along well with it. But do you really have to take a course first to get the food AND drink you want? And then, if possible, everyone at the table at the same time, without everyone leaving their valuables at the table?

The perfect place for the best Turkish breakfast in Hamburg in Vapiano Style

We were here on a Saturday evening with our daughter (2) and grandparents and everyone loved it. Because of the size, I was initially worried it would be too loud and uncomfortable, but the ambience was wonderful. The tables weren't too cramped and not too loud (of course there was something going on but you could still have a good conversation), very nice decor. We were told that the five of us didn't have to make a reservation and we actually got a nice table after a few minutes of waiting. All the employees were very friendly, the orders were ready to be picked up quickly and the food tasted great.

Good fresh delicious food in a very nice cozy environment. We came here for a quick breakfast what very soon translated to a brunch as time passed by very quickly. :) Highly recommended!

In itself it's okay, but in direct comparison to bona'me Hannover, the taste of the food doesn't hold up.

Delicious food, self-service, friendly workers.

Very expensive, the portions are relatively small. The ambience is great. No question. You have to expect a long waiting time and there is no service so you have to take care of everything yourself. The food was OK. In terms of taste, I would give the whole thing a 3*, but the ambience is 5*, but the waiting time is absolutely annoying, you don't have the option to make a reservation and you stand in line like a 3 year old so that you can buy food. Service staff very friendly.

Food is ok. Experience extremely bad. We had breakfast for two people and had to get up four times because the food came at different stations at different times. But you only have one pager that you hand in when you pick up your food for the first time - all other dishes have to drop by on the chance and hope that it's ready. You have to look for cutlery in the store.

Wonderful, an experience, even if not cheap...

Good value for money and good food.

I just love it there! The employees are sometimes very listless and especially at the checkout/reception you feel rather “disturbing” but what can I say - the very good food still makes me go there again and again!

Very homely atmosphere. Short queue as we came here without a reservation. Seat allocation and then self service. Ordering was easy and picked up with a pager. I recommend looking at the menu while you wait, it makes ordering on your tablet easier. Food was very, very tasty 😋

The food tastes very good, but the portions are a bit too small in relation to the fairly high price. I particularly liked the Black Angus skewer. The ambience is very pleasant at lunchtime and in the afternoon, but unfortunately it gets a bit too loud in the evenings to have a quiet conversation. Overall, worth a visit, but not a must.

Very tasty and service great and super friendly - I would love to come back. Glad you exist!

The portions are far too small and the food looks completely different on the order monitor. Our bulgur was totally runny.

The Bona Me impresses across the board! Ordering food via the tablet is not only innovative, but also extremely convenient. The quality of the food is first class - every dish is freshly prepared and tastes great. The variety and taste of the dishes are a real highlight. Combined with the relaxed and inviting atmosphere, you immediately feel at home and can enjoy your visit to the fullest. An absolutely recommended place for anyone who values ​​high-quality and delicious food!

Delicious food, short waiting times, self-service. Traditional Turkish dishes as well as oriental fast food. Recommended!

The food was delicious and special. Unfortunately the soup was a bit cold. You have to like the self-service concept, but overall I found it rather annoying to have to pick up all parts of the order individually. I would have liked a little more courtesy from the staff to explain the concept.

Beautifully designed store - for old & young, whether teens, older people or families. Food very tasty with a good price/performance ratio.

One thing in advance: If you don't like self service, you shouldn't go there. For everyone else: Great food, very friendly staff and a relaxed, very young atmosphere in a tasteful ambience. The selection of food and drinks is considerable and extremely tasty. Conclusion: We always enjoy going to bona'me and can absolutely recommend the restaurant.

Interesting place with different concept! Enjoyed the ordering process of scanning the key card and choosing from a tablet! Food was amazing and fresh! Atmosphere was great with cool decorations everywhere you looked! Would love to visit again!

The ambience is quite nice and the food is also quite good. But I've never experienced how people talk to someone here. The chef literally yelled at me and slammed the plate on the counter why I didn't tell him I wanted my food vegan. After I spoke to 3 people and explained to them that I would like my dish to be vegan (since it is also stated as an option on the menu) and was simply ignored by the first two, the third person assured me that the wish was recorded. As a new guest, the concept is explained to you in no time. You are given a card and you have to figure out the rest yourself. The chef can also avoid the snappy comments with the other chefs. Incredibly unprofessional place. Okay as a quick snack, but I would never come here with someone again.

Very nice local but very expensive Food is good, price performance is not right.

Anyone who needs it can eat and drink here without having to come into contact with people. The service staff are therefore not sociable and you are ignored. Funny concept.

Turkish McDonald's The menu is a broken QR code. There is only self-service. Orders are placed at central terminals. Everything like at McDonald's. My regular kebab offers more services. I left without eating.

All very organized although a little complicated if you don't speak German. We tried a little of everything and it was delicious.

What suddenly happened to the portions??? The prices are rising and the portions are getting smaller, no thanks, I won't go here anymore!

The breakfast at Bona Me Restaurant was excellent. The food was fresh and tasty, and we were very impressed with the selection. We particularly liked the friendly and relaxed atmosphere. The staff were incredibly attentive and always tried to ensure we had a pleasant time - truly fantastic service! Another highlight was the historical story conveyed through the images on display. These gave the restaurant a special touch and gave us a feeling for the tradition and history of the place. All in all a great place to relax and enjoy a delicious breakfast. We'd love to come back!

Food ok, not bad, nothing special. Overall tasty. Self service. It's very loud. Yes, you have to know...

Fast food. Beyti (heap of pancakes with indefinable contents) was dry and lukewarm, even though it is supposedly made fresh to order via a terminal. Portion size is comparatively small. Taste ok, but not worth the price.

I had breakfast there with my girls today and I can only recommend it to everyone!

We had breakfast there twice during our trip and it was delicious both times.

Very disrespectful behavior from the waiter! We planned a JGA for our friend and UNFORTUNATELY made a reservation here. Since there are several of us girls, it is a bit louder. Instead of speaking to us politely about it, he spoke to us in a tone like we were bums. Unfortunately we left €200 here in this shop. Very disrespectful and never again!

It's all self-service and rustic facilities, but you can sit comfortably, chat and eat

Interesting oriental place in the heart of Hamburg

Interesting concept that is reminiscent of Vapiano. Good selection of oriental dishes, I particularly liked the Beyte. Sometimes just a bit loud background noise

The food is delicious, the ambiance is warm, it exudes homeliness, the staff is friendly...the dishes are oriental...all recommendations

Nice atmosphere and really delicious food. I decided on Pide. With this concept, you take care of the service yourself, but it is easy to understand.

Once and never again an absolute disaster reminded me of vapiano. The heavily salted food was an absolute disaster. I left more for drinks than for food and the staff were extremely unfriendly and unsympathetic!

We couldn't make a reservation because “there will be something free anyway”. Since we have an old person with us who finds such journeys very strenuous, we called again 30 minutes in advance and got the green light. Arrived: Full store and 20 people in line. (Couldn't find another restaurant nearby on such short notice) How can you be so GREEDY that you drive people to the restaurant even when the place is full WITHOUT having the capacity. Something like that is just audacious and disrespectful to the customers! The first and last time Bona'me for my friends and me.

Brilliant Turkish food. A bit deceiving when you look at it from the outside. It came across like a Vapiano meets Fast food chain when I looked it up but the food was brilliant. The drinks were made with care and tasted excellent. Go for it. The staff barely speaks English but they do their best to explain.

Great restaurant. Delicious breakfast. Great ambience. Gladly again.

Unfortunately it got worse over time, the quality and taste also deteriorated. I paid €85 for two meals with a starter. To be honest, I'd rather go to the kebab shop I know because you can get the same thing but cheaper

The atmosphere at the restaurant was pleasant enough, but there was nothing particularly unique about it. The service was polite but not very attentive, and the food was just okay. While it wasn't a bad meal, it also didn't stand out in any way. The flavors were a bit bland, and the presentation could have been better. I wouldn't avoid coming back, but I wouldn't rush to return either. With a bit more focus on improving the overall dining experience, this place has the potential to become much more memorable.

Bona’me in Hamburg is truly a fantastic choice for breakfast lovers. The restaurant is very large and is best known for its impressive breakfast menu, which offers a huge selection of delicious and special dishes. The self-service concept gives the whole thing a casual atmosphere - you get a pager and can pick up the food as soon as it's ready. The dishes are prepared with great care and are really very tasty. The way the tea is served is particularly charming - in cute little pots, which makes the breakfast experience even more cozy. The juices are also a highlight, freshly squeezed and incredibly delicious. The central location of the restaurant is another plus point and although the space is very large, the ambience is pleasant. There is also the option to sit outside, which provides additional variety. Overall, bona'me offers a wonderful breakfast experience with many culinary delights.

The staff was rude and abrupt. The selection of non-alcoholic drinks is very limited. The food was still good. But unfortunately it's not enough. I also find the concept extremely annoying. But that is in the eye of the beholder.

Mesmo a localização perfeita, exatamente em frente à famosa Chilehaus e no coração financeiro de Hamburgo, não salva o restaurante, que tenta ser moderno e cai na falta de alma, algo que os turcos têm e muito! Quando se entra, a recepção é gélida e o hóspede recebe um cartão de consumo, como uma comanda de boate. A atendente assume que já se sabe como o local funciona e, em um alemão bem rudimentar, dá explicações reles de como se proceder. Com a tal comanda, se ativa o tablet com o cardápio (com suas belas fotos mas com a descrição dos pratos escondida) e por ele se passeia escolhendo o que se quer. as escolhas vão pra cesta e, com o cartão ativado, o pedido é feito. Ainda se precisa ativar o "pager" (dispositivo vibratório) com o número do pedido. Mal se chega à mesa, o tal dispositivo já vibra e o cliente precisa se deslocar ao bar pra pegar a bebida. Mal se retorna à mesa, e o troço vibra novamente, obrigando o cliente a seguir ao balcão da bela cozinha aberta e pegar seu prato, que não é feito tão fresco assim. E o cliente, depois de deixar o prato na mesa deve devolver a coisa vibrante à caixinha para o uso de outros clientes! Quem tem algum pedido em especial (mais disso ou menos daquilo), restrição alimentar ou alergias não pode fazer nenhuma alteração ou adendo: uma cantina de linha de montagem é mais atenciosa do que esse restaurante! Pra pagar, a comanda é apresentada e o pagamento é feito, preferencialmente por cartão sem aproximação, sem um sorriso ou um contato humano sequer, algo que vai de encontro à ebulição emocional que é a Turquia! O pior de tudo é que, mesmo tendo de passar por tudo isso, a comida é completamente insossa, não vale a pena. Quando tentei fazer uma brincadeira, dizendo que só faltava um robô trazer o prato à mesa e recolhê-lo depois, não entenderam. De verdade, parece que entendem pouco de gastronomia e hospitalidade, apesar da elegância do local, com um quê de escandinavo pela preferência pelos móveis de madeira. A um robô falta uma alma, mesmo que falta a esse restaurante!

Disappointing and overpriced I was really disappointed with my visit. Unfortunately, the taste of the food was not at all convincing - bland, carelessly prepared and simply not worth the price. For the high price I would have expected much better quality. Overall, a very disappointing experience that I won't repeat anytime soon.

An amazing Mediterranean fusion cuisine. Great options. Greta ambient. Friendly staff and good service. A must.

I ate walnut honey yogurt, it was nice but the portion was small

The breakfast is nice, but unfortunately it is not as delicious and diverse as it is exaggerated.

The food was okay, but not worth mentioning. The concept was very bad. That's not the way to go. Staff was unfriendly, except for those who cleared the table.

The dishes taste like a bit of home and as if mom cooked them. Good selection, nice staff.

I was there for the third time today, and after lunch today I unfortunately had one of the worst food poisonings of my life (undoubtedly it came from the lunch (köfte/lunch)). I will never eat here again.

Very crowded and impossible to miss. Many of the tables were also very dirty 😕

In summary everything is fine. Value for money is a bit overpriced. Most of the time it tastes good, but the ambience and the staff have to adapt. Communication is usually very difficult and the unusual style of music that you don't understand is unfortunately always a reason to have to eat a little faster. Unfortunately very disturbing. Maybe this will change in a positive direction so that the stars can be increased.

We had breakfast there - the dishes are booked on a tray and saved on a card - at the end the card is billed - very large but nice shop. We were completely unfamiliar with the names of the dishes, so you first have to look at the pictures to see what you order. But very nicely prepared and very tasteful. It was a great breakfast, something completely different…

Great concept, good service and delicious food. Also suitable for vegetarians.

We came across the restaurant by chance (didn't even know the name). We sat outside. We wait 5 minutes, we wait 10 minutes, we wait 15 minutes...still no condition until I read the reviews that it's self-service. It's a shame that it's not there anywhere (at least not obviously?) that you have to get it yourself. Can't say anything about the food, we just drank something. Ordering the drinks was also quite complicated...a shame.

Canteen character with complete self-service. We were there with a larger group. Eating together was not possible, some were already eating while others were still waiting for drinks. Everything had to be picked up from the counter/kitchen serving area yourself. The plates were not cleared after the meal. Service not available at all. At least we didn't have to cook ourselves. Food was ok. All in all, not a successful evening. No recommendation from me.

Found the store great. Above all, you no longer need an operator, you can type everything yourself on the terminals like at Mcces. Straightforward

The place was lovely and the food was awesome. I would highly recommend.

They started with the Vapiano principle: choose, order, etc., everything works. Everything works in no time, tastes heavenly and there is always something to look at thanks to the generous glazing.

I had dinner here with a friend. The location is really beautiful and big. I like the decor and it's not too loud. The food tasted good, but in my opinion it was quite expensive considering that there is no real service since you order from machines and get the food yourself. Still, I would come back.

Although the food is good, the service is terrible. You arrive and they give you a card with which you have to place the order and show it at the end to pay for what you consume, but they do not explain what that card is for, but you have to decipher it yourself.

No fast food but rest is similar. You order on the tablet and receive your food at the counter after the pager reports. Likewise for drinks. The food is great! The service is friendly. I can recommend the store and will come back...

Nice place , good food. A bit pricey

If you don't know this concept, you'll be lost in this restaurant. There is no sign at the entrance that you need a card to order your food at the terminal (like at Mc Donalds!), nor is there an employee who will explain anything to you! The food is good, but nothing exceptional. The pide with eggplant was a failure...only 2 slices of eggplant in a 50cm pide for €12.90 is just a rip off! When we paid, the downfall came: the ragged employee at the checkout told us (my husband, our daughter and me) so much that we only had one card to pay with. But when I asked, I only got 1 card. Accordingly, the conversation then degenerated! Good service and friendliness looks different to me! Once and never again...

It was our first time in a restaurant like this and I have to say it's not something I like. You go to a computer to choose your food and you don't know exactly what you're going to get, although I have to say the staff at the checkout were very helpful to us. A few tried it themselves and it failed. I prefer a normal menu and a waiter who gives you advice. The place might be good if you know your way around, but it's not mine.