bona'me in Hamburg

Totally okay in itself, but in direct comparison to bona'me Hannover, the taste of the food doesn't hold up.

Very expensive, the portions are relatively small. The ambience is great. No question. You have to expect a long waiting time and there is no service so you have to take care of everything yourself. The food was OK. In terms of taste, I would give the whole thing a 3*, but the ambience is 5*, but the waiting time is absolutely annoying, you don't have the option to make a reservation and you stand in line like a 3 year old so that you can buy food. Service staff very friendly.

Wonderful, an experience, even if not cheap...

I just love it there! The employees are sometimes very listless and especially at the checkout/reception you feel rather “disturbing” but what can I say - the very good food still makes me go there again and again!

Good value for money and good food.

Food is ok. Experience extremely bad. We had breakfast for two people and had to get up four times because the food came at different stations at different times. But you only have one pager that you hand in when you pick up your food for the first time - all other dishes have to drop by on the chance and hope that it's ready. You have to look for cutlery in the store.

The food tastes very good, but the portions are a bit too small in relation to the fairly high price. I particularly liked the Black Angus skewer. The ambience is very pleasant at lunchtime and in the afternoon, but unfortunately it gets a bit too loud in the evenings to have a quiet conversation. Overall, worth a visit, but not a must.

Very homely atmosphere. Short queue as we came here without a reservation. Seat allocation and then self service. Ordering was easy and picked up with a pager. I recommend looking at the menu while you wait, it makes ordering on your tablet easier. Food was very, very tasty 😋

Very tasty and service great and super friendly - I would love to come back. Glad you exist!

The Bona Me impresses across the board! Ordering food via the tablet is not only innovative, but also extremely convenient. The quality of the food is first class - every dish is freshly prepared and tastes great. The variety and taste of the dishes are a real highlight. Combined with the relaxed and inviting atmosphere, you immediately feel at home and can enjoy your visit to the fullest. An absolutely recommended place for anyone who values ​​high-quality and delicious food!

The portions are far too small and the food looks completely different on the order monitor. Our bulgur was totally runny.

Interesting place with different concept! Enjoyed the ordering process of scanning the key card and choosing from a tablet! Food was amazing and fresh! Atmosphere was great with cool decorations everywhere you looked! Would love to visit again!

One thing in advance: If you don't like self service, you shouldn't go there. For everyone else: Great food, very friendly staff and a relaxed, very young atmosphere in a tasteful ambience. The selection of food and drinks is considerable and extremely tasty. Conclusion: We always enjoy going to bona'me and can absolutely recommend the restaurant.

Beautifully designed store - for old & young, whether teens, older people or families. Food very tasty with a good price/performance ratio.

The food was delicious and special. Unfortunately the soup was a bit cold. You have to like the self-service concept, but overall I found it rather annoying to have to pick up all parts of the order individually. I would have liked a little more courtesy from the staff to explain the concept.

Delicious food, short waiting times, self-service. Traditional Turkish dishes as well as oriental fast food. Recommended!

The ambience is quite nice and the food is also quite good. But I've never experienced how people talk to someone here. The chef literally yelled at me and slammed the plate on the counter why I didn't tell him I wanted my food vegan. After I spoke to 3 people and explained to them that I would like my dish to be vegan (since it is also stated as an option on the menu) and was simply ignored by the first two, the third person assured me that the wish was recorded. As a new guest, the concept is explained to you in no time. You are given a card and you have to figure out the rest yourself. The chef can also avoid the snappy comments with the other chefs. Incredibly unprofessional place. Okay as a quick snack, but I would never come here with someone again.

Anyone who needs it can eat and drink here without having to come into contact with people. The service staff are therefore not sociable and you are ignored. Funny concept.

Very nice local but very expensive Food is good, price performance is not right.

Turkish McDonald's The menu is a broken QR code. There is only self-service. Orders are placed at central terminals. Everything like at McDonald's. My regular kebab offers more services. I left without eating.

All very organized although a little complicated if you don't speak German. We tried a little of everything and it was delicious.

What suddenly happened to the portions??? The prices are rising and the portions are getting smaller, no thanks, I won't go here anymore!

Food ok, not bad, nothing special. Overall tasty. Self service. It's very loud. Yes, you have to know...

The breakfast at Bona Me Restaurant was excellent. The food was fresh and tasty, and we were very impressed with the selection. We particularly liked the friendly and relaxed atmosphere. The staff were incredibly attentive and always tried to ensure we had a pleasant time - truly fantastic service! Another highlight was the historical story conveyed through the images on display. These gave the restaurant a special touch and gave us a feeling for the tradition and history of the place. All in all a great place to relax and enjoy a delicious breakfast. We'd love to come back!

Fast food. Beyti (heap of pancakes with indefinable contents) was dry and lukewarm, even though it is supposedly made fresh to order via a terminal. Portion size is comparatively small. Taste ok, but not worth the price.

Very disrespectful behavior from the waiter! We planned a JGA for our friend and UNFORTUNATELY made a reservation here. Since there are several of us girls, it is a bit louder. Instead of speaking to us politely about it, he spoke to us in a tone like we were bums. Unfortunately we left €200 here in this shop. Very disrespectful and never again!

We had breakfast there twice during our trip and it was delicious both times.

I had breakfast there with my girls today and I can only recommend it to everyone!

Interesting oriental place in the heart of Hamburg

It's all self-service and rustic facilities, but you can sit comfortably, chat and eat

Interesting concept that is reminiscent of Vapiano. Good selection of oriental dishes, I particularly liked the Beyte. Sometimes just a bit loud background noise

The food is delicious, the ambiance is warm, it exudes homeliness, the staff is friendly...the dishes are oriental...all recommendations

Nice atmosphere and really delicious food. I decided on Pide. With this concept, you take care of the service yourself, but it is easy to understand.

We couldn't make a reservation because “there will be something free anyway”. Since we have an old person with us who finds such journeys very strenuous, we called again 30 minutes in advance and got the green light. Arrived: Full store and 20 people in line. (Couldn't find another restaurant nearby on such short notice) How can you be so GREEDY that you drive people to the restaurant even when the place is full WITHOUT having the capacity. Something like that is just audacious and disrespectful to the customers! The first and last time Bona'me for my friends and me.

Once and never again an absolute disaster reminded me of vapiano. The heavily salted food was an absolute disaster. I left more for drinks than for food and the staff were extremely unfriendly and unsympathetic!

Brilliant Turkish food. A bit deceiving when you look at it from the outside. It came across like a Vapiano meets Fast food chain when I looked it up but the food was brilliant. The drinks were made with care and tasted excellent. Go for it. The staff barely speaks English but they do their best to explain.

Great restaurant. Delicious breakfast. Great ambience. Gladly again.

Unfortunately it got worse over time, the quality and taste also deteriorated. I paid €85 for two meals with a starter. To be honest, I'd rather go to the kebab shop I know because you can get the same thing but cheaper

The atmosphere at the restaurant was pleasant enough, but there was nothing particularly unique about it. The service was polite but not very attentive, and the food was just okay. While it wasn't a bad meal, it also didn't stand out in any way. The flavors were a bit bland, and the presentation could have been better. I wouldn't avoid coming back, but I wouldn't rush to return either. With a bit more focus on improving the overall dining experience, this place has the potential to become much more memorable.

Bona’me in Hamburg is truly a fantastic choice for breakfast lovers. The restaurant is very large and is best known for its impressive breakfast menu, which offers a huge selection of delicious and special dishes. The self-service concept gives the whole thing a casual atmosphere - you get a pager and can pick up the food as soon as it's ready. The dishes are prepared with great care and are really very tasty. The way the tea is served is particularly charming - in cute little pots, which makes the breakfast experience even more cozy. The juices are also a highlight, freshly squeezed and incredibly delicious. The central location of the restaurant is another plus point and although the space is very large, the ambience is pleasant. There is also the option to sit outside, which provides additional variety. Overall, bona'me offers a wonderful breakfast experience with many culinary delights.

The staff was rude and abrupt. The selection of non-alcoholic drinks is very limited. The food was still good. But unfortunately it's not enough. I also find the concept extremely annoying. But that is in the eye of the beholder.

Mesmo a localização perfeita, exatamente em frente à famosa Chilehaus e no coração financeiro de Hamburgo, não salva o restaurante, que tenta ser moderno e cai na falta de alma, algo que os turcos têm e muito! Quando se entra, a recepção é gélida e o hóspede recebe um cartão de consumo, como uma comanda de boate. A atendente assume que já se sabe como o local funciona e, em um alemão bem rudimentar, dá explicações reles de como se proceder. Com a tal comanda, se ativa o tablet com o cardápio (com suas belas fotos mas com a descrição dos pratos escondida) e por ele se passeia escolhendo o que se quer. as escolhas vão pra cesta e, com o cartão ativado, o pedido é feito. Ainda se precisa ativar o "pager" (dispositivo vibratório) com o número do pedido. Mal se chega à mesa, o tal dispositivo já vibra e o cliente precisa se deslocar ao bar pra pegar a bebida. Mal se retorna à mesa, e o troço vibra novamente, obrigando o cliente a seguir ao balcão da bela cozinha aberta e pegar seu prato, que não é feito tão fresco assim. E o cliente, depois de deixar o prato na mesa deve devolver a coisa vibrante à caixinha para o uso de outros clientes! Quem tem algum pedido em especial (mais disso ou menos daquilo), restrição alimentar ou alergias não pode fazer nenhuma alteração ou adendo: uma cantina de linha de montagem é mais atenciosa do que esse restaurante! Pra pagar, a comanda é apresentada e o pagamento é feito, preferencialmente por cartão sem aproximação, sem um sorriso ou um contato humano sequer, algo que vai de encontro à ebulição emocional que é a Turquia! O pior de tudo é que, mesmo tendo de passar por tudo isso, a comida é completamente insossa, não vale a pena. Quando tentei fazer uma brincadeira, dizendo que só faltava um robô trazer o prato à mesa e recolhê-lo depois, não entenderam. De verdade, parece que entendem pouco de gastronomia e hospitalidade, apesar da elegância do local, com um quê de escandinavo pela preferência pelos móveis de madeira. A um robô falta uma alma, mesmo que falta a esse restaurante!

Disappointing and overpriced I was really disappointed with my visit. Unfortunately, the taste of the food was not at all convincing - bland, carelessly prepared and simply not worth the price. For the high price I would have expected much better quality. Overall, a very disappointing experience that I won't repeat anytime soon.

An amazing Mediterranean fusion cuisine. Great options. Greta ambient. Friendly staff and good service. A must.

I ate walnut honey yogurt, it was nice but the portion was small

The breakfast is nice, but unfortunately it is not as delicious and diverse as it is exaggerated.

The dishes taste like a bit of home and as if mom cooked them. Good selection, nice staff.

The food was okay, but not worth mentioning. The concept was very bad. That's not the way to go. Staff was unfriendly, except for those who cleared the table.

I was there for the third time today, and after lunch today I unfortunately had one of the worst food poisonings of my life (undoubtedly it came from the lunch (köfte/lunch)). I will never eat here again.

Very crowded and impossible to miss. Many of the tables were also very dirty 😕

In summary everything is fine. Value for money is a bit overpriced. Most of the time it tastes good, but the ambience and the staff have to adapt. Communication is usually very difficult and the unusual style of music that you don't understand is unfortunately always a reason to have to eat a little faster. Unfortunately very disturbing. Maybe this will change in a positive direction so that the stars can be increased.

We came across the restaurant by chance (didn't even know the name). We sat outside. We wait 5 minutes, we wait 10 minutes, we wait 15 minutes...still no condition until I read the reviews that it's self-service. It's a shame that it's not there anywhere (at least not obviously?) that you have to get it yourself. Can't say anything about the food, we just drank something. Ordering the drinks was also quite complicated...a shame.

Great concept, good service and delicious food. Also suitable for vegetarians.

We had breakfast there - the dishes are booked on a tray and saved on a card - at the end the card is billed - very large but nice shop. We were completely unfamiliar with the names of the dishes, so you first have to look at the pictures to see what you order. But very nicely prepared and very tasteful. It was a great breakfast, something completely different…

Canteen character with complete self-service. We were there with a larger group. Eating together was not possible, some were already eating while others were still waiting for drinks. Everything had to be picked up from the counter/kitchen serving area yourself. The plates were not cleared after the meal. Service not available at all. At least we didn't have to cook ourselves. Food was ok. All in all, not a successful evening. No recommendation from me.

The place was lovely and the food was awesome. I would highly recommend.

Found the store great. Above all, you no longer need an operator, you can type everything yourself on the terminals like at Mcces. Straightforward

They started with the Vapiano principle: choose, order, etc., everything works. Everything works in no time, tastes heavenly and there is always something to look at thanks to the generous glazing.

I had dinner here with a friend. The location is really beautiful and big. I like the decor and it's not too loud. The food tasted good, but in my opinion it was quite expensive considering that there is no real service since you order from machines and get the food yourself. Still, I would come back.

Although the food is good, the service is terrible. You arrive and they give you a card with which you have to place the order and show it at the end to pay for what you consume, but they do not explain what that card is for, but you have to decipher it yourself.

No fast food but rest is similar. You order on the tablet and receive your food at the counter after the pager reports. Likewise for drinks. The food is great! The service is friendly. I can recommend the store and will come back...

Nice place , good food. A bit pricey

If you don't know this concept, you'll be lost in this restaurant. There is no sign at the entrance that you need a card to order your food at the terminal (like at Mc Donalds!), nor is there an employee who will explain anything to you! The food is good, but nothing exceptional. The pide with eggplant was a failure...only 2 slices of eggplant in a 50cm pide for €12.90 is just a rip off! When we paid, the downfall came: the ragged employee at the checkout told us (my husband, our daughter and me) so much that we only had one card to pay with. But when I asked, I only got 1 card. Accordingly, the conversation then degenerated! Good service and friendliness looks different to me! Once and never again...

It was our first time in a restaurant like this and I have to say it's not something I like. You go to a computer to choose your food and you don't know exactly what you're going to get, although I have to say the staff at the checkout were very helpful to us. A few tried it themselves and it failed. I prefer a normal menu and a waiter who gives you advice. The place might be good if you know your way around, but it's not mine.

Something different and modernly furnished! Always my pleasure

In my opinion, rude staff! I can't recommend it.

The concept of bona'me is self-service. You are taken to the table, where you look at the various dishes on the homepage and go to the counter to order. You get a timer that shows when the food is ready and can be picked up. There is a good and large selection of dishes. We've been there twice now and we really enjoyed and enjoyed it each time. We'd love to come back!

Best middle eastern food in Germany 👌🏼👌🏼👌🏼

The space is different in terms of layout and operation. When you enter, they give you a card. After you choose the dishes from the menu using that card and save them on the card, you buy a device that will alert you when the food is ready and you sit at your table. When the meals are ready, you receive your food and drinks as you like them. This part is complicated, as for the other parts of the place. The food was delicious, the prices range between average and expensive, but it's worth the money you pay. We fill our stomachs by eating delicious Turkish food. Also, it is a very clean place. The toilets are quite clean. They are helpful with the staff. You can also go as a family with children. A place that can be visited again and again.

Yummy!!!! When are you finally coming to Berlin, I've been asking myself for years. Great concept!

I'm there every time I'm in Hamburg. Mega delicious, you don't have to wait for service because you order at a counter and then notice a part that vibrates. Nevertheless, there is always great staff there to ask if you have any questions. I was also helped with carrying food and the dishes were cleared away very quickly

One of the finest restaurants in town. The food and taste was good. The price was quite a budget friendly for the places like this, and the atmosphere was very nice and clean. Overall the place is great. About the food from the attached picture, here's the order details and reviews individually, I ordered the following: 1. ŞİŞ KEBAP (Black Angus skewer on spinach bulgur & herb quark), 2. TAVUKLU SALATA (Salad with chicken breast strips), 3. EXTRA COFFEES (Meatballs), 4. BEYAZ PEYNİRLİ PİDE (Pide with white cheese & mozzarella), 5. SÜTLAÇ (Rice pudding from the oven), and 6. POMEGRANATE SHERBET (Pomegranate Rose Shrub). Now the reviews about these dishes: 1. ŞİŞ KEBAP was tasty but average tasty and I could rate it as 7.5/10. 2. TAVUKLU SALATA (with chicken), 7.5/10 for the presentation, but for the taste it would be 6.5/10. 3. EXTRA COFFEES (Meatballs), that was the best and eventually ordered two more of them and I'd rate them as 8.5/10. 4. BEYAZ PEYNİRLİ PİDE, average taste, so I'd recommend to order other dish because you find good pide at other places too. 6/10. 5. SÜTLAÇ, indeed another best thing and ordered couple of more for the family and it deserves the rating of 9/10 I guess. 6. POMEGRANATE SHERBET, I didn't like it at first but maybe that was because I was expecting a different taste like a tetra-pack juice or maybe I didn't mix it initially, but after some time it developed the taste and I really enjoyed the sherbet 8/10. I hope this review helps others who are looking for recommendations what to order. But this is just my own opinion you might want to try and experience yourself for the stuff of your choice. Enjoy! Edit: recently I visited again and it was a bit of headache to find the food for order. The menu is too complicated especially when you are ordering directly at their attached system without first looking at the menu online.

Unfortunately there was nothing free outside. So we sat down at a large table inside. Since there were only two of us, we were immediately shooed away by the receptionist. It's not like the table was reserved. And so it remained empty the entire time we were there. As does the large table next to it. If you can do that, it's just stupid. For the price, the food was quite unseasoned, but at least it was ready quickly. And the rest of the service staff were friendly and helpful. Will I go again? Probably not. The selection of restaurants in Hamburg is too large for that.

Really good food and atmosphere. Would love to come back another time🤘

Prices have been rising sharply for years, but quality has not. Always used to be my favorite shop, especially for breakfast, but the prices are no longer normal for self-service. Plus, it doesn't taste as good as it did in the beginning. Really a shame

the head is the same head. We waited for 20 minutes and they didn't even come to take our order.

Very rude staff. We asked how it works, and she just shouted at us and basically said we should just know it off by heart. Walked out before we even ordered. Avoid, go to the place across the road. It's 1000× better

Great place, great taste and quick service.

Great food and very friendly staff!

Modern and stylishly furnished Turkish restaurant in the city of Hamburg. Since we were guests as a group, we put together various starters, kind of like a buffet. The presentation of the dishes is interpreted in a modern way, the dishes themselves were a journey through Turkish cuisine... very varied and delicious.

It was a hot summer day at the end of July. I was overwhelmed by the interior concept and design, as well as the innovative ordering concept. However, the prices were too high and the portions were basically too small. However, the drinks, for example, were really cool. However, we definitely missed the air conditioning. It works better (I was in Cologne several years ago and things were a little better there back then).

Nice place. Ambiance also good. As someone here has already mentioned, it has a bit of a mix between McDonald (ordering terminals) and Vapiano (payment system), but it is very expensive.

I definitely wanted to try it out once. Ambience OK at first glance. But the gastronomic concept doesn't satisfy me. Plastic card at the entrance. Order food and drinks via screen like at MacDo. Pull beeper. Sync with map. Find a seat. Pieper reports to pick up drinks. Find a bar. Back to the seat. Pieper answers: pick up food at the counter. But where? Find a seat. Damn, forgot the served - it's your own fault. Go again. Tray heavily worn, a handle from the cast iron pan was broken, furniture worn out. QR code sticker - unreadable (see picture). Table immovable. In the middle of the table there is a high, permanently installed stand with spices, which is particularly annoying for smaller people. You can tell that the concept is intended to save personnel costs and that is exactly what bothers me about the self-service checkouts in the supermarket. Service: self-service, but the table was cleared away in a friendly manner. You could have ripped it out with the food. But it didn't work. I had a daily special (curry chicken). The price is okay but the taste is very average. Bread side dish too dry. Overall, I can't make a recommendation and will look for other alternatives nearby in the future.

Great food and great selection, very tasty breakfast. However, everything is self-service - from ordering via terminals to picking up the food. This makes the stay less comfortable.

What delicious food! Super tasty, fresh and ready very quickly. Excellent!

Ate very tasty. Good selection of food and drinks and very friendly staff. Gladly again.

Super good, totally recommended!

Wenn man das Bestellsystem erst mal verstanden hat, und sich vorher in der Karte, die man sich per QR-Code auf sein Handy lädt, die gewünschten Speisen im Detail anschaut und am Terminal bestellt, funktioniert es ganz gut. Die Location ist sehr nett doch das Essen leider nur okay

Delicious, even if the menu is a bit confusing. Although the store is always packed, it is still cozy. You have to get that done first :)

I was extremely irritated and disturbed by his management style and attitude. I hope they remember to treat people like humans.

This restaurant is really nicely decorated. Everyone is incredibly friendly. You simply have to see the bar, it's beautiful. The food looks sensational and tastes almost as good. Some of the finishing touches were missing. In terms of ambience, very nice. You should definitely try a tea.

We had there the worst Pide and Manti in our life. We just paid but almost didn’t eat anything 😞

Is a mixture of kebab shop and Vapiano. When you enter you get a card with which you pay on the spot and when you leave you pay off your debts. Orders are placed on displays and the card can be accessed online using a QR code. After ordering, you place a device on the reader that informs you when the food is ready. Items are picked up at various stands. Food was OK, it's just not a gourmet restaurant, you have to be aware of that. Ambiance is also OK for a large restaurant. It's just a bit louder, which is not unusual given the number of people.

Sehr leckeres kurdisch - türkisches Essen. Sehr freundliches Personal, dass einem auch beim Bestellsystem behilflich ist. Nebenbei fand ich die offene Küche und das Ambiente gut.

War super lecker. Waren abends gegen zehn dort, es gab noch alles. Personal Mega freundlich. Konzept wie vipiano zum selber bestellen an Terminals. Abholen an den kochstationen. Frisch und türkische Gerichte vom feinsten

Very tasty Kurdish-Turkish food. Very friendly staff who will also help you with the ordering system. I also liked the open kitchen and the ambience.

Everything was very delicious and beautiful. We liked the menu very much. It is a great pleasure to be able to eat the meals we miss in our hometown here. We will come again

The food was very tasty and quick.

Food is delicious. But it's loud here like in a large canteen!

Ich habe ein Beyti mit Hänchen und eine Kanne Tee bestellt, der Tee war kalt. Der Sog. Beyti war ein Hähnchenwrap mit fFertigpwrap aus dem Discounter. Man musste nach dem Hänchenstück suchen. Der Wrap war aber voller Paprika. Man hätte eher Paprikawrap schreiben müssen. Für ein Paprikawrap und kalten Tee habe ich dann 20€ bezahlt.