bona’me Köln-Rheinauhafen in Köln

It was a coincidence that I ended up in this restaurant, but I was super satisfied! The service was very friendly, attentive and helpful. I felt comfortable and welcome from the first step in the store. You first have to understand the ordering system, then it's easy and everyone is explained in a friendly manner how it works. The food came quickly and tasted very good. All in all it was a very nice visit and a great break for me. Absolutely recommended!

Very tasty food, relaxed atmosphere but not recommended for company celebrations as there were a few errors

The food is unbeatable. Expensive prices for canteen food. Nothing has taste. We were there today and actually for the last time.

This evening's dinner was at a very special location. "Our Home", that's the translation from the Kurdish bona'me, a traditional but top modern dining concept by the Rhine river in Cologne. I got curious when I bumped into this location on Google Maps and wanted to explore it with my bare eyes and my taste buds. The concept is outstanding, you get your order card at the entrance and then you order your food and your drinks at one of the many touchscreen terminals. The buzzer informs you when your order is ready. At the exit you pay your bill that accumulated during your stay. Now the food and the taste: The dishes are mainly pearls from the traditional Anatolian cuisine but made with a sprinkle of innovation. Who would have thought that Manti goes with sucuk? Or Beyti kebab formed like a tower with a delicious yoghurt dip and tomato sauce. Even the drinks are special, like the Mem Ù Zin, a drink that unleashes a tornado of flavours when taking a sip. I think words are just not enough to explain the happiness this place gives with its specialities. If you come across one of its 10 outlets in Germany do yourself a favour and visit this place. The staff is friendly, professional and quite speedy in whatever role they have. Ez gelek spas dikim.

Ordering system takes some getting used to but ok.

Unfortunately there wasn't anything more than a light atmosphere for us... Food came relatively late and the service was unreasonable. Not recommended...

Went here for lunch in a larger group. The price is quite high for the self-service concept, but this is probably due to the location. Food was okay but nothing earth-shattering. I had pide which tasted okay but especially the variants with more toppings were very expensive. Almost everyone in the group finished their food at different times, so I was one of the last to get my food. Atmosphere in the restaurant like in a canteen, which has no relation to the prices. The tables were cleared quite quickly but weren't really wiped down afterwards and were still pretty dirty before we used them. Payment was relatively easy by card or in cash. On the card reader you had to select or deselect the tip rate on the tiny display, whereby the smallest button was of course "no tip".

Tasty Turkish food with an amazing view

Although we arrived at the restaurant very late, we still got something to eat. The colleagues were very nice and the food was great.

Were at bona'me yesterday. I can highly recommend mint tea & pide with spinach. It's admirable how well the service works, even though the restaurant was full to capacity - respect.

Chic oriental stylish ambience with a great location on the Rhine. The food is nicely prepared and tastes quite good. However, the self-service concept doesn't convince me at all, as it causes an incredible amount of unrest in the restaurant/on the terrace. And for the low level of service, the prices are quite high. Okay for a business lunch, less so for a cozy get-together.

Self-service restaurant. Interesting and delicious menu. Good selection of drinks. Relaxed atmosphere. Beautifully located in the Rheinauhafen.

Very tasty food, friendly staff, there was a very high noise level in the interior, self-service on the display took some getting used to.

Disappointing experience at Bonami The food was okay, but the service was a disaster. There was no cutlery and the containers were constantly empty. Orders came staggered, 20 minutes apart – for both food and drinks. The toilet was dirty and lacked paper. I spent most of the time getting cutlery and drinks myself and asking about my food. At the end, tips were automatically deducted without being asked - for what? For the non-existent service? The quality has decreased massively. Whether this chain can still hold remains questionable.

The ordering and payment system is terribly complicated. Service is zero. Food average, mainly filling and fattening food You'd better go somewhere else

The concept is annoying. You have to do everything yourself, but in the end you don't get a tip for the service you provided yourself. In addition, everyone gets their food at a different time...

Today we were at Bona me. It was the first time for me, but the second for my wife. The first impression and what you heard was actually very positive, but it quickly became clear that appearances are deceptive. You had to order the food yourself at the front of the display, which is why 2 stars for the service. However, it was finished quickly. We had ordered breakfast and were wondering what the cheese sauce was doing there. Overall it tasted okay, but nothing special and didn't justify the price. However, the restaurant is great with its ambience right on the banks of the Rhine. Our conclusion: You can do it once, but if you want to eat a good breakfast, you won't be satisfied here.

I wouldn't recommend it, meat meatballs weren't homemade and were cold. Chicken meat was counted 4 pieces for the price was not correct. Total disaster!!!

The food not really tasty and not so many options to choose from.

Great connection to public transport, great food, friendly service

Piede was nice, Esma was different

Delicious Mediterranean Turkish cuisine. High prices, but still affordable. The area surrounding the Rheinauhafen may perhaps justify this. Feels more like you're in a canteen at lunchtime. The many guests certainly speak for the store. I find system catering at a higher level with ordering terminals very practical if you want to eat something with your colleagues during your lunch break.

If the food wasn't so delicious, I would never come back. It's overcrowded, has terminals like fast food chains and the staff seemed stressed. (It was busy and there were a lot of guests standing at the counters, there were mix-ups with the drinks) No parking spaces and no barrier-free toilets. Otherwise the food was really tasty. You get it yourself, as well as the drinks, so I can't rate the service well. They were trying hard behind the counters. There are no reservations for the outside area, but it's worth booking a table as we waited almost 30 minutes for a free seat.

Great location and the food is always great..

I was visiting Cologne at the weekend and had dinner here with friends for the first time. The heat and the beautiful, large, modern outdoor area made me feel at home. A spot was available within 3 minutes. Depending on where you sit, you have a small view of the Rhine and there was still a pleasant breeze despite the heat in the evening. I was initially surprised that it was a self-service restaurant, but when you ordered drinks inside, which you immediately noticed, you were immediately handed a "beeper". Orders were placed via smartphone (QR code placed on the table) and as soon as e.g. B. The beeper announced that the food was ready to be picked up. The food was really outstanding and as a convinced meat eater, I enjoyed the vegetarian food there (bulgur with vegetables, tomato sauce, herb quark and fried chickpea flatbreads -> that was really outstanding and aromatic). I didn't miss any meat here. I can fully recommend this restaurant to EVERYONE, especially vegetarians, but also vegans, as vegan dishes are also offered. Definitely an excellent location, I will be back in Cologne soon and will go to this restaurant again.

Food is over priced, small portions, and just to expansive

Quality and taste are convincing. Staff is friendly and funny. Ambiance is completely ok for a self-service concept.

The food is really very 😋 delicious and, above all, stylishly prepared. Service is basically "order yourself" but the service staff are warm and courteous. The location is A1...Central The atmosphere is great, very stylishly furnished. Always happy 👍 👍 👍

If you're young and agile, it's okay. Because of the noise, you should avoid house music.

Rarely have I been received so warmly in Cologne. Everyone in the restaurant was incredibly nice, the food was incredibly good. Yes, many people don't "get" the system with the ordering process, but it's explained so nicely that I can't understand the negative reviews about it.

I felt very comfortable, the food was delicious and the staff was courteous. I like that you can watch the food being prepared.

The food and the freshly squeezed juices are unique

It tastes so good, I really liked it. I advise you to try it

Super delicious oriental dishes. I think value for money is good.

I am always very satisfied with the service and food. Everything in comparison is outstanding. 14.08. 2000 p.m.

Very friendly and courteous staff.

Good concept, food could be more varied

Yummy. Nice staff. I find self-service very annoying, which is why I only give it 1 out of 5 stars for “Service”. Recently there were no more forks. We only had spoons and knives to eat. And too few toilets (two) for women. Too long queue. Very loud!

There were 5 of us there yesterday. The new system is an absolute disaster. It's complicated and not customer friendly. The prices are overpriced and the service leaves a lot to be desired. Even after ordering several times, a meal we ordered was not prepared and the staff was unable to help us. If you add the PARKING HOUSE costs then you can eat out in renowned restaurants including service.

I had high expectations for this restaurant, but unfortunately I was very disappointed. The quality of the food was below average - the dishes were not freshly prepared and tasted bland. In addition, the presentation of the food was anything but appealing. The staff wasn't helpful either. The service was inattentive and seemed uninterested. It took a long time to place our orders and when the food finally came, some of the side dishes we ordered were missing. There was only an inadequate response to our complaints. Overall it was a disappointing experience and I cannot recommend this restaurant. I hope they work on the quality of their food and service in the future.

Me and 5 of my friends went to this restaurant yesterday. I cannot recommend this restaurant to anyone due to the poor quality of food, poor service and lack of good management. The whole time I was in this restaurant, I kept going to the reception and my table because of the irregularities of the staff and the new system in this restaurant, and the staff themselves did not master this system. Also, the drink I ordered was not at all comparable to the original drink and one of my friends didn't receive his order after waiting for three hours and we ended up paying a huge amount despite all the shortcomings.

Such a great restaurant, so delicious and friendly staff

The young man at reception was super friendly and committed to his work, his colleague with the glasses was just as super nice guys. Praise to the managing directors for such great staff. We'll be back 😝

After a long time back at Bonane. The food is great as always, but the new ordering machines are annoying. Long queues in front of the machines. McDonald's feeling

When we are in Cologne our first choice is the bona'me at the Rheinhafen. Authentic Turkish cuisine at reasonable prices.

The atmosphere at Bona'me is simply great and the dishes are extremely tasty! I can particularly recommend the mixed starter plate and the Kitir Manti – they are an absolute highlight. We always enjoy coming here!

Great food! I can only recommend:)

Very tasty, nice service, right on the Rhine. It's a shame that Boname is no longer in Aachen.

Bona me Rheinauhafen The food was delicious. The prices are a bit high. The atmosphere is ok, the employees do their best (see below). criticism 1. Although the on-site menu is purely digital, the website displays a different version that lacks prices. Use https://bona-me.de/speisekarte-boname1/ - there are also the ones with 2, but here in the Rheinauhafen the 1 is stuck on the tables. 2. Neither the digital menu nor the on-site ordering terminal reliably shows what is out of stock. 3. If an employee doesn't correct you when you enter it, then 2. you also have to go to the checkout and cancel the order there. It's reassuring how trustworthy the operator apparently finds his counter employees that he doesn't allow them to cancel. 4. The menu advertises "Extra Falafel", but the control terminal doesn't offer this at all (even the employee could only shrug his shoulders in confusion)

The food is good and even at peak times (lunch breaks and weekends), the food is prepared in a manageable amount of time. However, it is only recommended to a limited extent for larger groups, as the preparation time for different dishes varies significantly and you cannot always eat at the same time.

Food ok. Ambiance ok. Everything is self-service - sometimes very long waiting times mean that you don't eat together.

The food was OK. Service is actually non-existent as it is a self-service store from start to finish. Nevertheless, there are a number of points for the service. We accidentally ordered a dish wrong. This was replaced without comment by what we actually wanted. Without additional costs. My colleague also wanted extra bread. That too was simply added without comment.

Yes, Cologne is expensive but also too expensive for Cologne standards. The location is of course great.

Good, fresh food. Lavish portion system gastro with self service Canteen atmosphere to linger for a short time - fresh Ayran, friendly staff

Visually perfect, everything looks super delicious. BUT the bread was dry and the side dishes had no taste. None of what we ordered was fresh. This has happened to me for the third time now. A pity.

The food was super delicious. The 3 of us had a huge starter platter... and then a main course each... big portions... didn't manage to finish everything...unfortunately! It's all self-service. At the end the table was cleared; this man was very friendly. We were able to sit outside, but it's noisy because it's right on the main street. But everything was good overall.

A Turkish restaurant spread throughout Germany Delicious food and unique salads Great service. The outdoor seating is uncomfortable

We weren't that happy, it's a matter of taste

Very good selection of food and very, very tasty. We will be back and best recommendation. Self-service system is understandable. Keep it up.

Ok food for a big price. No thank you. There are so many amazing real Italian restaurants where pizza is 10-13 euros. Not sure why paying 15 for a pide with 4 pieces of shrimp makes sense..

The ordering system is extremely confusing if you've never been there before. We went in and looked for a table. Then we went to the order terminal and picked up our order. After a few minutes we wanted to complete the order and then the system asked for an order card. We stood in front of the screen wondering and a customer behind us explained that we should have been given a card at the entrance. However, this is not advertised anywhere and none was given to us. So I canceled the order and went to the entrance to get the card. Then stand in line again at one of the terminals and wait. This happened to many other customers. We raised the issue at the checkout and all we were told was that many customers here know the concept and how it works. As tourists, we don't know the shop and it's not very comfortable. However, the food was very tasty and we really enjoyed it :)

Had wonderful hummus there... Very good!!

Great for drinking coffee, but not recommended for eating. One dish is too salty, the other is too cold...

The food was tasty, but not outstanding, self-service unfortunately takes away a lot of the flavor. A tip is required when paying, despite self-service.

Very nice place and best cocktails 🍸

We were there as a group. During the week, in the afternoon. There was really little going on. The first impression was quite nice. The self-service counter system was briefly explained to us and off we went. The selection was appropriate and we quickly ordered as a group from one menu. After a short while the beeper rang and we picked up the drinks. The first disappointment began with a homemade carbonated IceTea. Information about this was completely missing. Homemade lemonade would have been the appropriate term. But since it had the character of a spritzer, it worked. After another maximum of 3-4 minutes the beeper rang again. So we sat for about 5-7 minutes - the noodles were ready. The whole thing seemed Spanish to us because the pide would have to be in the oven for a lot longer and how can you cook pasta and manti so quickly. We went and picked up our food. There were almost completely cold manti and lukewarm noodles in what appeared to be a ready-made tomato sauce. The opinion was confirmed by the entire group. The shrimp were good though. In our opinion, the portion size for the price was inappropriate for the high price. 4 out of 4 guests went home hungry for almost a mere €80. After the noodles and manti were already 95% eaten, the pide arrived. It wasn't really eating together. But they tasted good and were fresh. When we paid we realized that it was a shame that we couldn't eat together. We were then blamed for saying we should have given prior notice. Sorry, but if there are 4 dishes and 4 drinks on a menu, you should automatically assume that it will be a shared meal. Instead it said Next time you have to let us know, we don't have that. After the cheekiness, we dropped the other points of criticism because it wasn't our fault either. There should have been at least an apology for the inconvenience. It's definitely the last time we'll be seen there! In fact, it was the worst restaurant visit we've had in a long time. It's a shame that the whole thing was so hyped.

All the dishes we ordered tasted very tasty.

can not complain. nice service and good food

We were there with 5 people. Ordering system absolutely impractical. Scan QR code, view map. Unfortunately there is no shopping cart function. Then screenshots were taken for 5 people so that they could then order on a touchscreen, like at McDonald's. My dumplings were almost inedible. Not really done yet, too hard and dry. 2 out of 5 food was okay. The restaurant is also very loud and has a train station atmosphere. Luckily there is enough choice in Cologne...

Have been going here for a few years and they keep getting better! Always updating the menu and resturaunt. Staff are always incredible friendly.

I love boname The food is good, the juices and cocktails too. The atmosphere near the Rhine is beautiful We recommend

Nice restaurant on the banks of the Rhine. Exceptional cuisine, nice staff, just something different. The ordering system works, the food was fresh, the service was good. We were satisfied.

Very weird place. To order food, you need a card from the cashier. Then you can order your food in self service machines. After that you go back and pay. Why not pay directly in the machines?

The food was delicious, there is no service there, you have to order everything at the terminal and pick up the drinks and food yourself Acoustics very loud Fact; very uncomfortable, maybe an inn for young people but absolutely not suitable for older people!!

Very nice restaurant, the food is very tasty, it is rather lukewarm, so enjoy it straight away. The service is always very friendly and helpful The location is perfectly located on the Rhine. You can sit inside or outside, there are sunny and shady places We recommend

Last Friday my friends and I visited bona'me in Köln. The place was semi busy, we found nice seats outside. The area outside has good amount of tables with large umbrellas, there are cushions on the benches for more comfort. Inside the restaurant were many unoccupied tables. There were plenty of waitresses but because you order at the self service till and you have to pick up your food when it's ready, their job was to clean the tables and occasionally bring additional orders, overall helpful. We all shared the same observation, that the meat option we ordered contained more vegetables than chicken pieces what was a little bit disappointing. The place is in a great location, close to Rhein, perfect for a walk after or before the visit.

Unfortunately, the ordering system has its pitfalls and takes longer than it should. The staff is friendly and the food tastes good, but lacks spice. The toilets urgently need renovation. The location of the restaurant is great, you can also sit outside. All in all, there is still a lot of room for improvement

Always really good food and service. They have also reorganized the self service concept so that you don't have to go to all the food stations but only to one to input all your orders by yourself. This way it's much more organized.

I love the food and the friendliness there!! Points only deducted because I would still rather be served at the table, but that's the concept. I'd love to come back.

For the price and without service, you expect at least good quality, but the food is very poor, fast food quality. And the staff very unfriendly. That ordering system is very chaotic

Delicious food, nice restaurants, but I don't feel self-service at all, but I still go there often.

Great restaurant - great concept - absolutely delicious food

A nice place to relax! Unfortunately, the blessing of system catering has also arrived here: 1) Self-service terminals with the charm of McDonalds. 2) And unfortunately the taste is no longer as good as it used to be. 3) Service quality suffers particularly at the bar. But: Coffee on a sunny day is still worth a visit to the Rhine.

Ordered a pide, it was the thinnest dough I've seen in my life. Respect for that. By the way, it didn't taste 1% like pide but like pizza or something like that. Prices way too overpriced. This ordering system is completely unnecessary, there are no instructions anywhere and you quickly become overwhelmed. If you want to park nearby, you can pay a super cheap (not) €4.50 per hour for an underground car park.

What was once a special small restaurant with an oriental interior has become a large-area restaurant that has lost all charm! The acoustics are terrible, the staff is inattentive and the ladies work with their hair down (bottom length). The prices are absolutely not appropriate for the amount of goods used! I would not recommend this restaurant!

Vapiano in middle Eastern style. Pretty modern with automated ordering machines and fast open kitchen cooking. When we visited on a Saturday evening, lots of the menu was already not available anymore, which was a bit unfortunate. And it's not as cheap, as the fast labeling would suggest.

Unfortunately, I feel more comfortable at McDonald's than here. Food is good but service is terrible. You have to order drinks and food at a terminal and then get them yourself. But that works rather mediocre. Unfortunately wrong for the price range.

I wouldn't recommend this place. Liked nothing about it.

Delicious restaurant with a kind of self-service food market.

Delicious food, self-service. There used to be a paper menu, but now everything is electronic.

My partner and I were at this location for the second time today. We were positively impressed by the food the first time, so we decided to go again. Unfortunately we were disappointed this time. The food didn't taste that good. Unfortunately we had to leave half of it behind. The staff seems a bit unmotivated. It would be great if you could offer comfortable seating with a backrest outside. The drinks are great and the portions are also reasonable.

Since these touchscreens came along, it's just chaos. We should just pay for other people's meals even though we never ordered them. After a long discussion, we were let go. So there's something wrong with the cards

You have to love it over here. First the atmosphere is really awesome. Coming in we caught one of the cooking staff delighted and dancing. Amazing 🤩 Then you have so many choices. Particularly good for vegetarians 🌱. We love it. Then you get to order fast. It doesn’t take more than few minutes to get the food. The food is every time amazing absolutely delicious. This makes us really happy and brings always back to this wonderful spot in Cologne.

Such a great experience and the food is amazing.

Very modern First you had to get to grips with the ordering terminals. Very tasty and rich food

Delicious, in taste, fresh in preparation. Tip: share dishes! Bread is always available directly at the counter. Only the ordering system with the card and the buzzers is annoying.

Very tasty and nice. The concept is just a bit stupid. The idea is that you look at the menu at the table using the QR code and THEN go to the display to order. Many people don't understand this and only look for what they want on the display. So the lines are really long and it takes forever. Really not cool.

Delicious food, cozy the atmosphere and good service. Prices are relatively low. Thank you for such nice place to go.

Delightful place 💛 Food is fantastic, a little bit confusing to make your order if you've never been in a similar self-service restaurant, but the instructions are pretty clear and also the staff is very friendly. The order came out really quickly although the place was loaded. I'm definitely going back next time I'm in Cologne!

It was super tasty here. We ate here with 8 friends and everyone was very satisfied 😀 we will come here more often