Bet-House UG (haftungsbeschränkt) in Lübeck

This was our second – but now also our last – time there. The first time, we thought it was a typical tourist spot, but we returned a year later because the location is really beautiful and the accessibility by boat is great. But that can't make up for everything. As soon as we took our order, it was clear to us that the employee seemed a bit overwhelmed and that there might be problems with the order. And so it was: instead of two drinks for two people, we only got one and the starter didn't arrive at all. In the meantime, the waitress had changed and someone else brought us the main course. When we mentioned that we were still missing our starter, the waitress seemed completely unimpressed and even then the starter didn't arrive. The main courses were mediocre; you can tell it's not about quality, but quantity, and even the sweet potato fries were sometimes undercooked. At the end, when the bill was taken, waitress 1 came back and asked if everything had arrived. When we pointed out for the second time that it hadn't, the bill was reduced without any further comment of regret, and that was that. We don't need to talk about customer satisfaction here. Anyone who values ​​a clean toilet or sink without paper scraps, etc., should probably wait. In general, it quickly becomes clear that they're trying to hide behind the Henssler name and thus justify mediocre quality – whether this is actually what they intend...

I had a business lunch at the Nautilo restaurant in the Radisson Blu Senator Hotel. The ambience is great with the hint of a submarine and the portholes to the hotel. The window front with a direct view of the Trave and the city in the evening is unique. The service is perfect and all special requests regarding the choice of food were implemented. The food was super great. Very cozy and highly recommended to spend a lovely evening here.

Located directly on the harbor, front row with direct views of the water and passing ships. The food for fish connoisseurs: TOP:

It was a complete disaster: We booked a Christmas party for 18 people on December 13th at 6 p.m., reconfirmed it on the 11th, and found ourselves in front of a locked door. Everything was dark, no one there, no message, not even on the door. What can you say?!