Best Western Plus Kurhotel an der Obermaintherme in Bad Staffelstein

Top hotel would be happy to come back again at any time!!!

A very well-run hotel with motivated staff. We always feel very comfortable here!

Was only there for a wellness treatment

There was no criticism: This was our third time here for a short break and we will come again

Dear Mr Poth, We have been coming here for many years and have always been satisfied. It was noticeable that the standard was changing and the prices had exploded. We accepted everything, it's just the changing times... But what was offered to us today is simply a complete impudence! We had booked a room, what a shame Dogs are allowed. As far as everything is fine. We have done this many times. However, we were given a disabled room with a nursing bed!! We definitely don't need this and didn't want to move into a nursing home yet. And this for €650 for 2 nights. When we asked, we were told there was nothing else available you wouldn't need to use it. I'm sorry, what?? We traveled 300 km to stay here and not in a retirement home. The colleague at the reception didn't care. She would have informed us that it was a barrier-free room. For us that means walk-in shower. Where has your style and standards gone? That was the level of a 2* hotel. It's just a good thing that there are other more stylish hotels with friendly staff. At the time when Ms. Fleischer was still working at the reception, there was nothing like that. For that much money you would expect decent accommodation with an attractive atmosphere!

A fantastic short vacation. Mega breakfast. Very friendly staff. Room spacious and clean.

We always enjoy coming here for wellness with our group of girls

It's unbelievable that rooms in a spa hotel are rented like this. Construction site noise from 7 a.m. to 6 p.m. with short interruptions. Slight construction noise was reported. Internet also doesn't work in the rooms. Unbelievable.

We have been there several times and would love to do so again.

Very nice hotel, the suite was nicely decorated and the layout was very nice. Staff was very friendly. The only thing that was a shame was the ban on smoking on the balcony.

We had booked 4 days at the thermal baths, 3 nights. It is normal that the first day of thermal baths can only start when you check in. I should have read from the small print that on the last day after breakfast you are only allowed to use the thermal baths until 11 a.m. I didn't expect a hotel of this category to have 4 days of thermal baths on offer. At the end of the stay it had a very negative impact on the experience. I'm sorry to have to rate it like that, but I didn't feel good anymore. I still wish you all the best! (The response to my criticism resulted in me having to deduct a star)

We are and were thrilled. Top hotel, top service, very helpful and friendly staff, top food and wellness. All in all a wonderful hotel. We'd love to come back and see you on New Year's Eve.

Nice hotel with great breakfast!

Uncomplicated reservation of rental bikes via shop, friendly staff, everything in order

We always have the best experiences with consistently high quality.

Service was unfortunately a bit inattentive for the price. 30 minutes at the bar with no response from the service -> there is room for improvement. Reception friendly. Rooms very neat and clean. Otherwise a hotel like many others, Negative: the breakfast price is definitely too high for the offer. 58 euros for two people, I know swinger clubs that offer better breakfast buffets for an entrance fee of 60 euros, even in Franconia in a central city location.

A great hotel for easy relaxation in the thermal baths. Afterwards or even in between, you can easily scurry to your room via the bathrobe corridor. Afterwards you can feast and have a good time in the hotel's restaurant and bar area. The breakfast is mega - for everyone who appreciates a proper and varied breakfast with all the delicacies. It's worth the money to us. I have to mention the great staff who are always friendly and accommodating. (This is no longer the case everywhere these days.) I don't include any photos. The photos from the hotel website show everything - including the range of services.

Very clean place and very friendly personal

The Hotel was amazing and would recommend to anyone. Super friendly and helpful staff, always answering any questions with a smile. Breakfast buffet was very pleasant arranged and the food was very good. It had a big verity of local food.

We take our beautiful photos with our eyes and have fond memories of a very nice weekend in Franconia.

Would like to give this hotel 10 stars! You enter the lobby and you have simply arrived! Everything feels so cozy and relaxed. Everything is clean, all the employees are very friendly, it just feels good. Despite the business trip, I am very relaxed.

EVERYTHING was just right, from A for arrival to Z for room. A hotel where you feel comfortable and, above all, welcome. But even the best hotel is nothing without its employees. Everyone, regardless of the area, was extremely nice and helpful. A recommendation is clearly given.

Very nice hotel, friendly staff, rich breakfast, great sauna area.

Also worthwhile when visiting the Obermaintherme. Gladly again!

Because the service was so outstanding! No matter whether in gastronomy or house keeping. There are full stars because the service deserves at least 7. Thank you for the nice time and positive experience

Because we were so relaxed, we didn't even take any photos. But: It was perfect, from check-in to check-out. Super friendly staff in all areas. A large, clean room with a view of the Staffelberg. The bathrobe walk to the Obermain Therme. And a generous, extensive and delicious breakfast buffet. Thank you very much, we'll be back!

Bademantel Gang ist sehr schön,

Schönes Hotel mit wunderbarem Frühstück mit allen was das Herz begehrt. Schöner Spa Bereich und tolle Anbindung zur Obermain Therme. Toller Aufenthalt

Wir waren für zwei Tage zum Wellnessen im Hotel, hierbei ist bei dem Arrangement zu beachten, dass lediglich, die Thermenwelt der benachbarten Obermaintherme nicht aber die Saunalandschaft inklusive ist. Das größte Manko ist aber, dass das Hotel für früheres Einchecken Geld verlangt. Das macht sich dann so bemerkbar, dass man wenn man 50 Minuten vor 15.00 Uhr einchecken will nicht freundlich gefragt wird, wie die Anreise war, sondern nur gefragt wird, ob man "Früheinchecken" gebucht hat. Auch bei zwei weiteren Anreisenden gehört. Und der "Welcomedrink" ist ein Wasser mit Mineralsteinen, was in der Lobby steht und bei dem man sich selbst bedienen darf. Ansonsten alles andere top!