Best Western Hotel Hohenzollern in Osnabrück

No responses to 2 emails. Breakfast is then reserved by phone. Did not receive a suitable table. Completely overcrowded. Never again.

I spent the night of October 16 at Best Western in Osnabrück. Bad experience; Having reserved and paid for a parking space at 4 p.m., no more space at 6 p.m.; several customers tried to enter the parking lot, but in vain, no more space available! We sell what doesn't exist, it's Monkey Bisness. At reception, a very unpleasant girl. Really not up to what one might expect for a B&W.

We had breakfast at the Best Western today to start the day relaxed with an early train ride. The breakfast was really delicious, with a lot Selection, fresh portioned fruit etc. The staff, although there was really a lot to do, seemed extremely friendly and focused on the guest. A big compliment and a thank you for that. That was a successful start to the day

The staff was friendly and helpful, the bedroom was good and equipped. We checked in at 3pm. When we wanted to use the fitness facility, sauna and pool, we were told that everything would close at 4 p.m. However, the website says opening hours are 8 a.m. to 10 p.m. There was no communication within the staff. The gym employee said it closed at 4pm, the receptionist said it closed at 6pm. Eventually they left the sauna and pool open, but we couldn't use the fitness. How can you check in at 3pm and everything is already closed at 4pm? That doesn't make sense for a 4 star hotel. What is written on the website does not correspond to what is offered in the hotel. We found another guest naked with a cell phone and a beer in his hand in the sauna and pool area - the same place where there were children.

Comfort room 108 was okay, unfortunately the safe is not the size of a laptop and the right window is not tight so it was very loud at night. Nice pool and sauna in the basement, breakfast was okay too.

Super. Right at the train station. Friendly staff. Clean. Not great. Tiny rooms. Kettle but no coffee, just tea. Slightly disgusting carpeting

I felt very well looked after during the wellness weekend treatments. The employees there were very friendly and competent. I will definitely come back!

Only 100 m from the main train station and 10 minutes walk to the old town Nice friendly reception..modern foyer.. Room good..great that there is nice laminate in the room, much more hygienic. Bottle of water free of charge.. There is no ironing board..Time of day You shouldn't put a foot runner at the foot because it always ends up on the floor and is put back on the fresh bed. Bathroom ok, not ultra modern, rather simple shower tray... a bit difficult to access even though I'm slim... nice blue high gloss tiles on the floor Toilet brush could have been changed Mega elegant spa area, great lighting concept and very well-equipped connected fitness center. Unfortunately there were no more towels yesterday. Two saunas that unfortunately can be visited without clothes on... a shame and in Europe it's rather the exception. Especially since children also visit the swimming pool People walking around naked when they come out of the sauna. Full breakfast, very friendly service (Gina..) always a smile from a lady here too.. everything there too, great fresh fruit, grated oatmeal.. Price performance really okay via booking com including BREAKFAST only 110 euros / night.

Next to the station, accessible by car. Indoor swimming pool and sauna. Breakfast with excellent vegan options and also a good dinner. Our 1.5 year old daughter found the cot to sleep well. Friendly staff

Great hotel, nice staff and great breakfast

Small, clean, chic. Air conditioning is missing. Room noisy. Otherwise very comfortable. Gym should be open longer.

Good hotel, rooms are clean and breakfast is fine! Only the pillows on the beds are very very small and thin, this could be better.

Compared to the main station, a big advantage if you travel by train. However, not necessarily within walking distance of the city center.

We stayed at the Best Western for 3 nights at the beginning of July. Had booked an arrangement. Our double room (standard) was spacious, clean and our dog also had a dog cushion, bowls and welcome treats. The welcome was warm, uncomplicated and we were informed about the process (breakfast and dinner times, packed lunches, etc.). The staff was always available to answer questions and provide advice and support. The gastro team was also very friendly and accommodating. Food was great. Greetings to the kitchen. The fitness studio was also very modern. All in all it was a very pleasant stay. We felt very comfortable and would book again at any time.

It's been a long time since we couldn't give a hotel 5 stars. My husband was with you on business and we had booked a comfort room with soundproof windows, which he also got and the parking space was also reserved. Thanks for that too. What is not possible is an air conditioning system that makes noise even when it is switched off. And unfortunately this wasn't just the case in one room. On the first night my husband was able to change rooms, but things were similar, not quite as bad, so he spent the night there without air conditioning and with the window closed (due to the location). Since he was there for three nights, we were hoping that the technician would take a look at it, because he didn't want to change rooms every night for three nights. We really hope that this problem was once gone. Because we are used to much better service and commitment from a Best Western hotel.

Nice reception staff. The room is okay. Why “just okay”? It's a room under the attic. The extremely sloping roof makes it seem cramped. The bed is comfortable and the bathroom, although small, is quite suitable.

Nice and clean hotel with very good breakfast and gym.

You will be charged €1 to use the toilet if you are not a guest.

Very good value for money, very good breakfast.

Spent two nights in this very nice hotel located just across the train station in Osnabrück while visiting family. Location is pretty good, in walking distance to the downtown pedestrian only shopping zones and, of course, close to public transportation. Compared to the typical US Best Western, this place seemed pretty fancy. The room we had was big, with functional storage, a separate seating area, and a decent size desk. The in-room AC unfortunately was very noisy, thankfully it wasn't that hot and it wasn't really needed. Some restaurants are on site, which we did not try. Parking in the hotel court requires that one makes an up-front reservation, unfortunately, that never came up during the booking via the Best Western website. Additional on-site parking was available for a fee but also very limited. Please note that the hotel is in an Umweltzone, meaning you'd need an exhaust permit/certificate in your car to legally enter the area, which your rental car, if you are renting one from outside Germany likely will not have All in all enjoyable.

I stayed in this hotel for five days and felt very comfortable. A perfect location for train travelers right next to the train station, an ideal starting point to explore this lively and worth seeing city with strikingly friendly people. My (standard) room was clean and well-equipped. The breakfast, prepared very lovingly in a small space, was balanced, extensive and I didn't miss anything despite very specific ideas about nutrition. There are plenty of wellness and sporting opportunities. The staff is attentive and pleasantly friendly. At times it is a bit noisy... the reason is mainly the surroundings. Personally, this only bothered me marginally. Conclusion: This will not be my last visit to this hotel and to Osnabrück :)

In the middle of the old town. Direct start for bike tours.

Centrally located, friendly service, decent breakfast, fair price. One point deducted due to Park.

I spent a weekend in the hotel with my family (child 8 years old). There was a lot of choice in this hotel because there were reservable charging spaces for our electric car and a relatively central location at the main train station. For those who are interested: Despite the specific mention of a Tesla Destination Charger, it is just a very general charging station. The cost of 17 EUR for one day is very high (unfortunately this is now the norm for many hotels). Attention: the KW that are charged are billed separately and are not included. The hotel itself is clean, old-fashioned in terms of furnishings but spacious rooms and very, very friendly and helpful staff. We didn't try the breakfast because 19 EUR per person was simply too expensive for us (I don't know who can eat that much food to do it fairly). Overall, we were satisfied but not euphoric and would rather switch to other hotels next time due to the high costs.

Overall it was a pretty good hotel, although the suite unfortunately had a sloping roof that was too large.

Way too expensive for one night. Breakfast alone €20 is far too expensive. Even at the best café it doesn't cost €20. The cleanliness was ok but the area is more than crime-ridden and loud. Constant sirens and in the morning a gentleman in his G-class in the courtyard said he could make the engine howl a bit. For €30 less and breakfast for €10-15 that would be absolutely okay.

Good hotel, great breakfast, close to the city

Been there for one night, basically very satisfied. The hotel is a bit winding, you have to change the elevator to the fourth floor. Reception was friendly, spa and fitness available. Rooms are big enough, internet is good, bottle of water and coffee utensils are free. A bit noisy on the street on weekends, especially when people are walking or driving home from the nearby club. Unfortunately, the cleaner came into the room on Saturday at 8:30 a.m. while we were still asleep, apologized loudly, and then we were finally awake. The breakfast was sufficient and plentiful. For us the hotel is a recommendation.

I enjoy coming here to the city center. Cinema nearby.

A very nice hotel. Gladly again.

Good location! This is my first visit to Osnaburg, so I took the train because it was near the station. It's best The hotel is also clean. The staff are also friendly. I'm also looking forward to breakfast.

Great hotel with wellness. The rooms are mostly clean and neatly furnished. It's hard to find a better location right next to the train station. My room had a bathtub, which isn't handicap friendly, but I was happy about it. The reception is very nice. Together with the fitness club, there is plenty of opportunity for sport and relaxation. This is a great unique selling point. The sauna wasn't 95° but more like 80 but it was still very good. I deducted one point because the joints in the bathroom were already stained. I didn't think it was that bad but it doesn't have to be that way. Nonetheless. Gladly again, the hotel is highly recommended.

Everything is a bit old. But basically decent. I don't think it's appropriate to pay €5 for a bathrobe for the in-house sauna when the price for a single room is €140.

Was there for dinner, delicious

Everyone was very nice. The breakfast was rich and lovingly prepared. We stated beforehand that we were eating vegan, there were several vegan options for breakfast. The room was cozy and clean. The sauna area is small but very tastefully decorated. We were also impressed by the fitness area, much larger than we expected based on the website. The location is of course also perfect.

I was only in the restaurant and both the chili and the tarte flambée were freshly prepared and garnished with a lot of love. The service was quick and attentive

I was allowed to leave my suitcase here today to go into town for a moment. This was very valuable in my difficult situation! The team was extremely nice. THANKS!

Clean rooms, friendly staff. The rooms are also nice and quiet. The bed wasn't worn out either. Breakfast was also rich. I'm looking forward to the next stay.

Sauberes Hotel, die Rezeption ist super besetzt, alle freundlich und immer behilflich Frühstück ausreichend und lecker. Restaurant mit super Küche. Zimmer stylisch und schön eingerichtet und sauber Direkt am Hauptbahnhof Osnabrück

Gutes Hotel direkt am Bahnhof. Professionelles Gym für Hotelgäste nutzbar. Große Zimmer. Sehr gutes Frühstück. Wir haben die Seminarräume genutzt... schön separat. Jederzeit gerne wieder.

Super Hotel mit perfekten Service 👍

Alles fein hier! Sehr gutes Frühstück und aufmerksamer Service! Hatte eine Suite auf 403! Sehr schön! Danke !

Zimmer sauber und gepflegt. Nette Mitarbeiter. Sehr gutes Frühstücksbuffet.

Tolles Hotel direkt am Bahnhof. Nur wenige Minuten von der Altstadt entfernt.

1 persoonskamer, netjes en schoon.

Wir haben die Saunalandschaft und das drei- Gänge-Menü gebucht und waren sehr zufrieden.

Tolle Zimmer, sehr gute Ausstattung Zuvorkommendes Personal Extrem leckeres und wirklich reichhaltiges Frühstück Lage direkt am Bahnhof

Wir wollten etwas in der Nähe des Hauptbahnhofs essen. Dort gibt es viele Fastfood-Restaurants, aber dazu hatten wir keine Lust. Das Restaurant im Hotel Hhenzollern war eine positive Überraschung. Zwar klein aber gemütlich. Die Speisekarte war nicht riesig aber für jeden Geschmack etwas dabei. Der Service war freundlich und schnell, das Essen lecker.