Belachan in Hamburg

There is simply a lack of humanity

A lack of humanity is a top priority here. We have two homeless people on this street who are always nice, friendly, and not at all pushy. When I came home with my family yesterday, they were sitting in front of the Haspa again (it was about 5 degrees outside). My husband and I decided to treat them to dinner. They wanted something from New Saigon. I went in with them and wanted to order something. The lady at the cash register had a smile on her face, but she was still unfriendly. Instead of saying hello, her first response was: "What's this place with the beer and champagne?" Of course, that's not welcome, BUT the two homeless people were quiet, polite, and not at all disruptive. We all know that when people have nothing, their most valuable possessions are usually their bottles, and they don't just leave them outside. When I ordered the food for them, the next response was: "But they don't want to eat here, do they?" I have to be honest, I think it's really awful! There certainly could have been a side seat. I think it's very, very awful to treat people who are already down and out like this. Again, these two were calm, friendly, not disruptive, and were simply happy to receive a warm meal, which they could even choose. They then had to eat it outside in the cold. I'm very disappointed with what this society has become and how such people are treated. You should think about whether this was the right thing to do. I definitely won't recommend this restaurant.

I ordered 30 fried rice with chicken and vegetables for €7.50. What arrived was a pile of rice with some vegetables, carrots, and some greens, and barely 20g of chicken. I was briefly shocked. I politely asked again if I could have some more chicken - yes, just an extra €2 - wow, thanks, that was the first and last time.

I order a Coke Zero. I take a Fritz Coke Zero. I don't think anything of it because it's the same drink in the same size, and no one mentioned the brand. I sit at the table and watch the lady go to the lidded container to check which drink I've taken. She called me over and made me show her, like a child, what I'd done. Before she could continue, I said I'd just pay her. She then wanted me to give her 0.30 cents, but kept hesitating. I gave her €2 because she also wanted me to pay for a bowl of water for my dog. When we ordered before, she refused to give me tap water in a disposable bowl because it wasn't hygienic. When I said it was disposable, she said she wasn't allowed to. In my opinion, it couldn't be more unfriendly and with even less sense of customer service.

A complete disappointment. The service was unfriendly, and you're not treated like a guest. The staff are more likely to watch every penny when it comes to making a 30-cent profit from a 0.33 liter Fritz Coke when you don't know which Coke to get from the fridge. Even my first impression was truly disappointing. The food was okay. The duck I ordered was rock-hard. The noodles and sauce were rather mediocre. You could have gotten that at a fast food joint for a better price. Unfortunately, we will never visit this restaurant again.

A lifelong customer - very DISAPPOINTED today. Never again at New Saigon. I remember New Saigon from my childhood; we used to eat there regularly with my family, and I've been a regular customer ever since. The lady at the cash register has known me for a long time, and we've never had any problems. I've always thought the food was good, but today I was very disappointed. It's not just the quality that matters, but also the way you treat your customers/people. I ordered a portion of sushi and a soup as usual. However, there was a misunderstanding today. Maybe I didn't speak clearly enough, or the lady at the cash register didn't understand me correctly. I got the soup and a vegetarian sushi instead of regular sushi. You could say, "Come on, don't be so fussy, vegetarian is delicious too." But not for me. I don't eat vegetables, and that's a problem for me. So I asked at the counter to swap the vegetarian sushi for regular sushi with salmon, but the lady refused. She said she couldn't use it anymore. So I was supposed to buy a new portion of sushi. I don't think I have to justify why I absolutely wanted my order and not the wrong one. I'm not trying to blame anyone either. Mistakes can happen, no matter who made them. That's why I was hoping to exchange the portion (I didn't touch it; the lady was standing next to it). (Which I found odd, because she's not usually there.) The Prague sushi was also mixed up. But I had ordered sushi with salmon, definitely not vegetarian. The cheeky tone, "Tough luck," is what disappointed me so much. I think as a restaurant/business, you should be able to plan for such mistakes and accommodate your customers. She vehemently refused to do this. I asked again if she could make an exception. She grinned and said no. I was very sad about it because I was looking forward to the sushi with salmon. Many people can't understand it; for me, vegetable or vegetarian sushi is simply out of the question. I don't have to justify that. However, I find the way she treated me today and the stubborn, "it's my own fault" attitude inhumane and not customer-friendly. I understand it's difficult for many, and they want to save money. But where humanity is lacking, I don't want to eat anymore. I was very sad that I wasn't even remotely accommodated, even though I'm a regular customer. What I also find unfortunate is that on another day, I wasn't allowed to use the restroom because I hadn't ordered anything that day, even though she's known me since I was a child. Unfortunately, business and making money take precedence over humanity at New Saigon. It's a shame. I don't want to go there anymore. I also noticed that she's very unfriendly towards women, but very sycophantic and overly friendly towards men. Strange behavior. Service 0 stars

poor service and food not tasty

It was really bad. The shrimp wasn't that fresh, and the noodles were very greasy. I wouldn't recommend it to anyone who wants to eat healthy. The woman at the checkout was also very unfriendly. Never again!

I love eating here. It's very tasty and reasonably priced. Parking is sometimes difficult, as the small parking lot is often completely full.

Delicious, inexpensive, and quick. Finish with a fresh ginger tea with honey – great 👍

My new favorite Vietnamese restaurant. All the dishes are freshly prepared and very flavorful. The food is reasonably priced and the portions are generous. So head to Jarrestr. and enjoy! 👍🏻

After paddling on the Alster, we stopped at a nearby Vietnamese restaurant. The food was good and reasonably priced. A large selection of different dishes.

I've been there several times because the food is really good. Unfortunately, the unfriendly attitude of the cashier isn't the first time I've noticed a negative attitude. A friendlier approach would have significantly improved the experience.

Great value for money, and the food is good. The quantity and quality have declined somewhat. I sometimes go there several times a week.

I rarely give 5 stars, but this restaurant deserves it! The food is incredibly delicious, the prices are super good, and the service is super friendly and quick. Today I even arrived at closing time at 10 p.m., but my order was still taken courteously, and they managed to prepare three appetizers and two main courses within five minutes. So far, I think it's the best everyday restaurant I've been to.

The food is delicious, prices are great, service is friendly, and the food is quick no matter what time of day. Highly recommended.

The food is always great. Unfortunately, I heard that you use free-range eggs. A quick Google search reminds you how bad that is for the animals. Maybe you could switch to free-range, then you'd get 11 out of 10 stars 😉. Best regards

The food is truly delicious – the baked chicken breast in particular is a real highlight. The dishes arrive quickly, and the portions are large and filling – and the prices are fair. You can sit outside on the pleasant terrace, where the sun shines on your face when the weather is nice – a perfect lunch break! The only small drawback: Payment is cash only.

The food is always delicious; we've been customers for at least 10 years. It's a small self-service shop, but the service is always great and very friendly. There are also three parking spaces behind the building.

Not safe for gluten intolerance- Gluten intolerant here. I wanted to have Pho soup so after reading the two reviews here claiming its gluten-free, I ordered Pho. I showed the lady at the counter a note saying „Bitte GLUTEN FREI“. She read it and seemed to have understood. I’m pretty sure cross-contamination happened. They have no clue of gluten safety.

No card payment is an absolute no-go these days

Can't really complain, except for the highest standards...It's even cheaper than other places, the wait for food is almost never a problem, and everything is pretty quick. Plus, the food almost always tastes the same; I highly recommend it! 👍

A few days ago, I was at New Saigon again, but the visit was disappointing. The cashier was busy cleaning her fingernails, and I ordered my selections from the wall list. When I picked up my soup and the meal, I was particularly disappointed by the soup, which was transparent and lacking much flavor. The meal was also pretty standard, so I'll skip another visit.

Open on time, and delicious as always. Great selection, no wait times, and always spotlessly clean. We love it🥰🥢🥡🍜

I've been coming here for ten years. It used to be quite uncomfortable, but since the renovation, you can eat your self-picked meals quite well in the back area. There aren't enough small tables in my opinion. You might have to sit with other people at the large table. About the food: I've noticed that the quality of the food is declining significantly year after year. Everything went wrong when we ordered. We ordered number 2, number 52, number 53,... We received number 2, number 3, and number 52. Generally, that's not a problem. You can always mishear something. But the lady at the cashier starting an argument because she didn't understand the numbers correctly is completely unacceptable. Okay, hospitality can be different! I complained about number 3 and it was changed to 53: it was supposed to be duck with vegetables and Szechuan sauce. We got a dark sauce pudding with the deep-fried duck; unfortunately, there were no vegetables. A few pieces of onion and thin slices of carrot in this soy mush aren't really worth mentioning on the menu. The food was repeatedly complained about. And once again, I had an argument with the lady at the cash register (possibly the owner). I swapped the pudding for mango salad and paid the difference again. I ate there, but the atmosphere was ruined. Good service and quality can be achieved elsewhere. The owner seems to be full enough... I certainly won't be satisfying my hunger there again!

Very good and polite staff! I come here every time I'm in Hamburg.

I've been eating here for over 10 years. Super tasty, fresh, great value for money

No music, no response to complaints. Half of the meal was onions. Goes better

I was here for the first time today. A self-service Vietnamese restaurant. The restaurant has a relaxed and friendly atmosphere. Service is nice and very attentive. The cuisine is very typically Vietnamese/Asian. The food was excellent, plentiful and freshly prepared. I can recommend: Pho with beef.

The food was delicious and fresh. The ginger tea was very nicely presented. For me it wasn't typical Vietnamese cuisine... I don't know where all the Chinese restaurants have gone... The service was friendly, but it's more of a good, solid pick-up snack bar than a restaurant. This makes it easy to pay.

I ordered vegetarian food but received it with meat.

My recommendation. Good food, fresh, not burnt but tasty and sufficient quantities. I'm a regular.

Price performance is absolutely unbeatable for Hamburg standards. One of the best Vietnamese here 👍🏼

Tastiest, fastest, friendliest Vietnamese in Winterhude. Nowhere else can you eat so well and so cheaply. I've been a regular for years and there will be many more to come.

Must go place!!! Super tasty and quick Self service

If you like Vietnamese cuisine, this is the place for you. As soon as you enter the restaurant you are greeted by a warm and inviting atmosphere that immediately conveys a feeling of well-being. The menu is diverse and offers an impressive selection of authentic Vietnamese dishes. Particularly noteworthy are the fresh and aromatic ingredients, which make every dish a taste highlight. Whether Pho, Banh Mi or fresh summer rolls – everything is prepared with great attention to detail. The service at New Saigon is also top notch. The staff is always friendly, attentive and ensures that every visit is a pleasant experience. The warm hospitality makes your stay here particularly pleasant. Overall, New Saigon is a great place to enjoy Vietnamese cuisine in a cozy and authentic environment. I highly recommend this restaurant!

We were here for the first time today and were really impressed. It's very clean here and the staff is really very friendly. The restaurant is very comfortably furnished and the toilets are also very clean. You can see well into the kitchen and it is really very clean. The food was very tasty and the portions were very good and well prepared. The fact that it's self-service isn't a bad thing either, because the service is still great. A great price/performance ratio.

Price-performance phenomenal. The Szechuan beef was incredibly delicious. I will come by very often. 👌

Super fast! 1A quality. Gluten free. Open kitchen! Great atmosphere and really cheap too. Highly recommended!!! One of my favorite restaurants. ❤️

Great value for money, ideal for a meal in between.

Fast food at a fair price and tasted absolutely fine

Discovered by chance and feeling very hungry, I ordered #GotCuan Tom (summer rolls) as a starter and #PhoXao Tom (rice noodles with vegetables and shrimps) as my main course. Both tasted very fresh and fantastically tasty, as the dishes are all freshly prepared without pre-cooking, you can see the kitchen being prepared at the counter :-)

Very friendly staff, always excellent food. I had a variety of dishes, including so sushi! Everything was excellent! I highly recommend this restaurant. The atmosphere was amazing as well.

I ordered Tom Khaigai soup yesterday and got a stomach bug the night after. The soup was very watery and didn't taste good at all, there was a bit of chicken and champions swimming in it. The soup was probably very old. I eat there very often and have found the food to be okay for cheap fast food. Now I'm thinking about whether I'll continue to eat there. I don't even want to talk about the unfriendly woman at the checkout counter.

Had a piece of metal in my food... sorry but that doesn't work at all

Food was ok, maybe a little bit of sauce. But I could have asked. The food was solid, but nothing special. But what bothers me: no card payment and apparently no TSE cash register either. This combination gives me a strange impression.

The “New Saigon” is a popular “Viatnamese” located on Jarrestraße/Winterhude, but also covers the culinary spectrum of Southeast Asia. The Thai Phat Thai (No. 96) is recommended, the cold, fresh, crunchy summer rolls with mango sauce (No. 2) and much more. The food is excellent, the price is more than fair. Filling main meals are available for under €10. The drinks prices are also okay (e.g. 0.5l Becks bottle for €3.50). This combination makes the “New Saigon” the number one destination near Kampnagel. At lunchtime, the surrounding employees stream into the restaurant (with an outdoor area), so there can be a queue, but this is quickly cleared. The location is also appreciated by price-conscious families for its good selection. After ordering and paying at the counter there is a wireless alarm. You find your seat and pick up the dish you ordered at the kitchen counter when it beeps (tip: there is a small button on the back of the device that can be used to turn off the alarm). After eating, you place your dishes on the return racks provided. Table reservations are not possible and card payment is not possible. A bit of self-service. There is cheap yet excellent food with a nice selection from Vietnam and Thailand.

I think the food is good and I like going there

A good place to go for Vietnamese and Thai dishes. The “Green Combo Platter” (vegetarian sushi) is also always good. Duck on mango salad is great too! Very fair prices and everything is prepared quickly and freshly. There are no conditions at the place and depending on where you sit it is more or less nice. Unfortunately no card payment possible. I always enjoy coming here!

Toilets disgusting. Staff rude. Food from 3 days ago, very bad. Not recommended!!!

Nice good Food... If u like Thai.. New Saigon is the place to visit... Only some of the staff speaks english..

Nice good Food... If u like Thai.. New Saigon is the place to visit... Only some of the staff speaks english..

Very good quality of food. I've never been disappointed so far.

Unfortunately, today I received stale food again and again for the last time. It was probably prepared a day before or even earlier. Unfortunately, the owner didn't want to make me fresh pasta either. Very impolite. The store is always full, but only because of the location.

The best Asian restaurant in Hamburg!!!! Would never eat anywhere else.

It's like a canteen - broken down to the essentials - not a place to relax comfortably, but just the right place for a decent, tasty and fairly cheap meal.

You can get your food very quickly here (ideal for an office break). The store is regularly modernized. We've been back for years today and feel like the Pad Thai has gone way down, it's a shame.

Price performance world class. There needs to be more shops like this

Best shop far and wide. Been going there for 5 years and usually get either the 32 or 90! You can't get so much and so much flavor anywhere these days for the price. I can only recommend!

Good & quick food at a very good price-performance ratio in Winterhude! My recommendation: 35 with Szechuan sauce

The speed of preparation, self-service and low prices suggest a snack bar. But this is not the case! In terms of quality and taste, the store can easily keep up with, if not even surpass, the relevant restaurants. Everything is freshly prepared in the open kitchen, over the years I have tried pretty much every dish and have never been disappointed! The staff is very friendly and responds to requests for changes - always worth a visit!

Self-service, which offers the advantage that there is a relaxed, friendly, communicative atmosphere in the restaurant. Service and cuisine very typical of Asia. Food excellent.

Good honest Asian restaurant. Fresh food cooked very quickly before your eyes. Nothing sophisticated but very tasty and reasonable. Eat inside or outside. Friendly service

Very tasty and nice, always happy.

Very good. I like coming here at lunchtime.

The woman at the counter is probably the unfriendly service person I have ever experienced. She sometimes drives guests harshly. The lady should definitely be replaced!

Unfortunately, only regular guests seem to be treated kindly here. My girlfriend and I went in with two small children and a brand new handcart that's not much bigger than a stroller. We were looked at so hatefully by the staff. Yes, little children run around and don't stop even when told repeatedly. What are we supposed to do, shout at them so that they start crying loudly? The little one threw the tiny seat cushions on the floor - which if the floor is clean shouldn't worry the owners. Of course we picked them up immediately. The lady at the checkout didn't return my kindness at all. Then there was a 180 degree turn to the regular customers behind us and she was even able to smile. Conclusion: If you like the snack bar vibe and mediocre Asian food on nice plates for little money (drinks are terribly overpriced), this is the place for you. For everyone else, I recommend the Vietnamese on Bachstrasse, just a few 100 meters away. Unfortunately it's closed on Mondays, otherwise we would have eaten there anyway.

SNACK Food okay with a lot of room for improvement

You can eat your food very nicely and comfortably. From April to October you can also sit outside.

We live close to that self-service restaurant and go there at least 1X per week. It's one of the best places where you can have Pho. The staff is nice and the place is cosy.

Today I ate Padthai and prawns (Togo). Consistency was really good nice with nuts and lemon. However, the taste is more like 3.5 stars. After almost 6.5 hours I am now lying in bed with severe stomach pain. I never had anything like that. Since it has such a clear reference, I can only assume that I don't tolerate this padthai well. I'd better go somewhere else next time. - No current price list online and no possibility of card payment in 2024.

A place where price/performance is still right, Even now, after the moderate price increase, they still have humane prices

Good price/performance ratio! Eat LEGGA

Very nicely and comfortably furnished. The fried rice with chicken was really delicious. The waiting time for 5 dishes was approximately 15 minutes. Only recommended.

Food is nothing fancy but served real quick as everything is already well prepared. This comes with a payoff of not being able to have a dish either with chicken, pork, tofu etc. like it‘s usually the case. The biggest issue here is, that they are cash only. This is completely out of time to me. I can imagine why it‘s cash only, but I don't want to insinuate anything.

We were here for the first time and absolutely loved it. Quality, price and time perfect. In any case, you can't find anything like this in this quality class in Lübeck. Big compliment to the operators. Great concept 👍

Very unfriendly staff at the checkout. It's impossible to enjoy the food after such service. Would not recommend.

No card payment possible. That something like this still exists.

We come here regularly and have been for several years. This is the perfect place for a quick meal without a lot of effort. However, I wouldn't celebrate my wedding anniversary here. Delicious food at a fair price, very quick to prepare. You order at the counter and the food is picked up here after five minutes.

I've been amazed by the wonderful dishes and the simple rooms for years. The crew is well-coordinated and friendly. The guests are mixed together, the mood matches the ambience. Although I don't live in the area, we visit there as often as possible. We liked the Pho Ga and the duck on mango salad - luckily they don't skimp on the coriander! The ginger tea 1a🪷😊

30 Jahre habe ich in Winterhude gewohnt, damals gab es diese Lokalität noch gar nicht. Ich habe hier schon so oft gegessen, weil ich die Peking Suppe so geliebt habe, ja geliebt habe, denn heute mußte ich mit bedauern feststellen, dass sie von der Karte genommen wurde. Bratnudeln kann nun wirklich jeder, aber diese Suppe konnte keiner so kochen wir ihr. Jetzt ist sie weg und ich auch. Schade LG und nur das beste für Euch.

Bestes Thai Restaurant Hamburgs.

Freshly made, good quality, tasty food, at a very decent price. New Saigon is my go-to when I don't want to cook.

Seit Jahren eine sehr gute Adresse für frisch zubereitetes thailändisches Essen für schmales Geld. Blitzartige Zubereitung in blitzsauberer Küche. Meine Favoriten: Phat Thai und Tom Ka Gai

Absolut empfehlenswert!! Seit Jahren bin ich Stammkunde in diesem Restaurant, was ich leider viel zu selten aufsuchen kann. Die Gerichte sind sehr vielfältig und unglaublich lecker!! Das Ambiente ist recht schlicht/zweckmäßig aber durchaus gemütlich. Unbedingte Empfehlung sind die Sommerrollen in unterschiedlichen Varianten.

Solider vietnamesischer Imbiss mit schlichten Holzbänken zum. Interessant das Ga Xa Ot, das mit seinen Ingwer- Zitronengrasnoten geschmacklich aus dem Rahmen der asiatischen Standardgerichte fällt. Zudem sind die Gerichte mit unter 10,00 € noch ziemlich günstig - kein Vergleich zu den Dönerläden, die alle preislich explodiert sind.

Netter Imbiss mehr auch nicht. Keine kartenzahlung. Nur bar.

Essen richtig gut, alles super. Ich kann allerdings nicht verstehen wie man im Jahr 2023 keine Kartenzahlung anbieten kann; deshalb leider nur 4 Sterne

Pretty good food. The price is very reasonable.

Ich esse hier sehr gern den Bratreis, weil er so schön leicht und frisch schmeckt. Nicht wie in anderen Restaurants wo der Bratreis manchmal vor Fett trieft und zeitgleich trocken schmeckt.

It’s is very nice place with good price and Asian food. Portions are big. There are tables inside and outside. There is self service and you pay in advance for your order. You can pay only by cash - no cards acceptable.

Ich bin seit jahren, immer wenn ich in Hamburg bin, hier. Noch nie enttäuscht worden. Gleichbleibende Qualität. Und wenn sich einige hier an der Dame von der Kasse reiben. Vielleicht sollte man seine eigene Freundlichkeit überdenken. Ich komme auf jeden Fall gut klar mit ihr.

Ich weiß auch nicht... Gebratene Nudeln mit Hühnerfleisch isst man ja oft, hier schmecken sie einfach immer am Besten. Nicht zu stark gewüzrt, viel Gemüse bei, frisch und lecker. Ich komme hier so gerne her! Auch der Resinudelsalat ist unschlagbar. Die junge Frau am Bestelltresen ist immer gut gelaunt und nett. freundlicher Service auch wenn man 20 min vor Ladenschluss reinkommt. Und die Preise sind unschlagbar. Das Essen innerhalb weniger Minuten fertig. Bitte macht weiter so! Mein Lieblingsladen in der ganzen Jarrestadt. <3

Komme immer wieder gerne hierher! Super preis-Leistungs- Verhältnis und immer sehr lecker

Sehr empfehlenswert. Sehr lecker & faire Preise.

Sehr leckeres Essen, Preise schmecken auch. Saubere Toiletten. Leider nur Barzahlung, aber eine Armlänge weiter befindet sich eine Sparkasse. Gerne wieder.

Wie immer super lecker und preiswert!

Frau an der Kasse nicht sehr höflich. Außerdem keine Karten Zahlung in 2023. Essen ist ganz gut

Top Preis Leistung Verhältnis. Die Gerichte schmecken richtig gut. Bratreis, Gebackenes Hähnchen und zwei Getränke für 18,50€. Kann man nicht meckern. Und der Bratreis ist wirklich Klasse und ich habe schon so einige weltweit gegessen

Reis und Gemüse top, definitiv zu wenig Fleisch, Soße in Ordnung. Ambiente zweckmässig