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3,9

Basierend auf 1.443 Bewertungen gefunden auf 2 Websites

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Nº 2330 unter 3246 unter Hamburg

Nº 680 von 1054 Restaurant unter Hamburg

KUNDEN KOMMENTIEREN IHRE..schonschnitzel
Ergebnis
StellungnahmenHinweisGoogle1.2664.2TripAdvisor1773.5

comment_iconStellungnahmen

Very unfriendly personal, not so good service, long waiting for service for no reason at all. The food was ok. First and last time there.

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Mikael Sahlin . 2025-04-22

WEITERE KOMMENTARE IN Google

Nice atmosphere and friendly staff. Well located on the Alster where you can still go for a walk.

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Der Rest des Abends noch M.Richter . 2025-04-08

WEITERE KOMMENTARE IN Google

We went to Locks for a birthday party and it was simply outstanding. Everything fit. Service, food, drinks, ambience. Highly recommended.

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Marco . 2025-03-22

WEITERE KOMMENTARE IN Google

Nice restaurant. Everything picobello and professional league. This is how gastro is fun! Always happy again

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Jan-Ole Bauer . 2025-03-18

WEITERE KOMMENTARE IN Google

We went to Locks for lunch with our families after our daughter's baptism. Everything was discussed in advance (number of people, time, menu, drinks, table decorations, space for strollers, etc.). The communication was uncomplicated and very nice. We weren't disappointed on site either. The food, seating and service were outstanding. We felt very well looked after and received only positive feedback from our guests.

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Anika . 2025-03-17

WEITERE KOMMENTARE IN Google

Had dinner here with my son and it was delicious and the price was good. We will come back 🤗

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Sebastian Zobiack . 2025-03-15

WEITERE KOMMENTARE IN Google

+nice service (but that varies) +good food +great ambience

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Matthias Hüls . 2025-03-08

WEITERE KOMMENTARE IN Google

Back in the Locks after a long time. 3 cheeseburgers with fries. Meat not completely cooked through. Buns way too soft. Caesar salad was ordered without anchovies. But then came along. When we were informed, the anchovies were removed at the neighboring table and the salad was served again. Could the service have been solved differently?! Overall, the employees didn't seem very motivated. Too bad 😔

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Swen Busch . 2025-03-08

WEITERE KOMMENTARE IN Google

Very tasteful dinner in a pleasant atmosphere. For the price range, the service was very expandable. The employees seemed very stressed and didn't provide much information. E.g. about the soup of the day that we ordered. So we had to ask what soup it was. We also ordered fried potatoes, which we didn't receive until the end.

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MK . 2025-03-03

WEITERE KOMMENTARE IN Google

Out of place: eroticism or tasteless? In the men's restroom of this restaurant, there's a huge photo of a woman's naked buttocks. Honestly: What's the point? Such an image might be appropriate in a nightclub or brothel – but in a restaurant that presents itself as sophisticated? Absolutely inappropriate. A restaurant should be a place where all guests feel comfortable – regardless of gender or personal taste. This image not only seems out of place, but also disrespectful and unpleasant. It gives the impression that questionable priorities are being set here. It's clear to me: I will not visit this restaurant again. Anyone who shows such little sensitivity towards their guests has lost my trust. Eroticism has its place – but certainly not in a restaurant restroom that aims to convey an upscale ambiance. Tasteless and beside the point.

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C. Greiner . 2025-02-28

WEITERE KOMMENTARE IN Google

The LOCKS is one of my favorites!!!! Particularly noteworthy is the great staff, super friendly and very eager to please the guest! You just feel comfortable there and I have already recommended the location several times! I always leave the restaurant with a smile 😘

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Martina Greinert . 2025-02-23

WEITERE KOMMENTARE IN Google

Upper middle class in terms of prices. Our waiter M. was very attentive and the overall package was also right in his service. The food was a dream. The combination of ingredients is a bit unusual but excellently prepared. No 0/8/15 inserts. The only downside for me personally is that it is a bit louder in a full restaurant.

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Michele Witte . 2025-02-22

WEITERE KOMMENTARE IN Google

Excellent food of excellent quality in a beautiful atmosphere. I would love to come back there again.

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Timm Reupke . 2025-02-08

WEITERE KOMMENTARE IN Google

The meat was tough, but so tough!! lamb. Totally over-salted Brussels sprouts. Vegetarian salad... looked like it came out of a bag... Food and prices don't match at all. Service... 😏

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Darshan Jovanovic . 2025-01-19

WEITERE KOMMENTARE IN Google

Wir waren als Familie im Locks zum Mittagessen. Es war sehr gut besucht, dennoch war der Service sehr aufmerksam, freundlich und zügig. Das Essen war lecker. Wir kommen gerne wieder!

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Snoopy 21 . 2025-01-19

WEITERE KOMMENTARE IN TripAdvisor

Wir haben uns sehr auf den 88. Geburtstag meines Vaters gefreut und sind extra mit elf Personen angereist, veinihe von uns hunderte Kilometer weit. Leider wurde der Tag zu einem katastrophalen Erlebnis. Das Essen war durchweg schlecht – egal ob Fleisch, Fisch oder Salat, alles war komplett versalzen und ungenießbar. Nicht ein Gericht konnte überzeugen. Am schlimmsten war jedoch der Service. Die Kellnerin war unaufmerksam, überfordert und in ihrer Art unhöflich. Die Wartezeiten waren lang, und als wir auf die Probleme hingewiesen haben, eskalierte die Situation völlig. Vor der gesamten Geburtstagsgesellschaft wurde ich von der Kellnerin lautstark beschimpft. Selbst als ich sie bat, das Gespräch abseits zu führen, weigerte sie sich und wollte offensichtlich, dass alle Anwesenden die Szene mitbekommen. Erst die Supervisorin schaltete sich ein und versuchte, die Situation zu beruhigen, aber der Abend war natürlich schon ruiniert. Bei einer Rechnung von 530 Euro bleibt uns nun nur ein bitterer Nachgeschmack. Dass das Essen nicht geschmeckt hat, haben wir uns nicht mal mehr getraut anzusprechen, aus Angst, erneut beschimpft zu werden. Alles in allem ein desaströses Erlebnis, das wir so schnell nicht vergessen werden – leider aus den falschen Gründen.

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Wiebke H . 2025-01-18

WEITERE KOMMENTARE IN TripAdvisor

We were really looking forward to my father's 88th birthday and were there with eleven people, some of us from hundreds of kilometers away. Unfortunately, the day turned into a disastrous experience. The food was consistently bad - whether it was meat, fish or salad, everything was completely over salted and of a low standard. Not one dish or dessert was convincing. But the worst thing was the service. The waitress was inattentive, overwhelmed and extremely rude in a manner that I have never experienced in my life. The waiting times were long, and when we pointed out the problems, the situation escalated completely. I was loudly insulted by the waitress in front of the entire birthday party. Even when I asked her to have the conversation away, she refused, obviously wanting everyone present to witness the scene. It was only the supervisor who intervened and tried to calm the situation, but of course the day was already ruined. With a bill of 530 euros, all we're left with is a bitter aftertaste. We didn't even dare to mention that the food wasn't tasty for fear of being insulted again. All in all, a disastrous experience that we won't soon forget - unfortunately for the wrong reasons.

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HH deern . 2025-01-18

WEITERE KOMMENTARE IN Google

Good food, good service, nice ambience. However, the prices are awesome!

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Herdis Seibt . 2025-01-16

WEITERE KOMMENTARE IN Google

Wonderful atmosphere, but as a professional I know that the kitchen has room for improvement. Much more is possible in this price range! You won't be able to compete with the restaurants in Dubai or Paris where I learned, but it was still acceptable.

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C Ko . 2025-01-14

WEITERE KOMMENTARE IN Google

The restaurant is very nice and in a nice location. The cobwebs at the top of the windows are not so nice. Unfortunately, the service was not particularly polite or accommodating. I've had much better experiences in this price range. I also don't think the extra charge for the bread is reasonable. Too bad The food was very tasty.

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Steffi Weigle . 2025-01-03

WEITERE KOMMENTARE IN Google

We were completely satisfied, there was very tasty food, nice rooms and a really friendly service staff member who was responsible for us. There was a separate room for our celebration, with its own cloakroom and toilets, which was a big advantage. Absolutely recommended.

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Vici . 2024-12-24

WEITERE KOMMENTARE IN Google

Excellent lunch, great creme brulee... Since this meal was a gift, I didn't pay attention to the prices... But I did take a quick look at the drinks menu, the price for mineral water is outrageously high... the announcement, his Hanging the coat on the coat rack was a bit tiring... not everyone empties their pockets quickly...

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Susanne Lorey . 2024-12-21

WEITERE KOMMENTARE IN Google

Wonderful corn-fed chicken. Always a pleasant experience

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Else Schmidt . 2024-12-18

WEITERE KOMMENTARE IN Google

Very good restaurant with little room for improvement. In the run-up to Christmas we always go to the Dorfkrug in Volksdorf to eat duck. Unfortunately our reservation was canceled this year, so we needed a replacement at short notice. In “The Locks” we have found a worthy alternative. You can easily reserve online here and the food was on the same level - very tasty! The service was quick and friendly. A little suggestion: If the guests are deep in conversation, you can serve the drinks more subtly. But that is criticism at a very high level. Furthermore, we felt very comfortable here and had a lovely evening.

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Ronny M. . 2024-12-17

WEITERE KOMMENTARE IN Google

Caesar salad with sparse ingredients, hardly any parmesan and boring yoghurt sauce - and that for €18... The ambience and service were OK, but THAT was value for money at the worst level.

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Erik Larsen . 2024-12-14

WEITERE KOMMENTARE IN Google

Pleasant atmosphere with great food. We were particularly impressed by the schnitzel. The staff is very professional.

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Ali Tehranchi . 2024-12-13

WEITERE KOMMENTARE IN Google

I've always loved Locks...great service, very tasty food and a nice atmosphere. Prices are great too!

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Anne Ehlert . 2024-12-07

WEITERE KOMMENTARE IN Google

Die letzten beiden Besuche waren gegenüber früher sehr enttäuschend. So fiel auf, dass kein Brot mit Butter o.ä. angeboten wurde. Die Gerichte (nicht gerade preiswert) wurden auf Tellern nicht gerade liebevoll serviert. Früher waren die Gerichte phantasievoll und etwas Besonderes. Das kann ich nicht mehr feststellen. Der Burger war trocken, es wurde nicht einmal nachgefragt, wie das Fleisch gebraten sein soll. Ja, und noch etwas: eine Pfeffermühle sollte immer auf einem Tisch stehen. Das ist eine Selbstverständlichkeit! Alles in allem: nicht mehr zufriedenstellend. Schade, Poppenbüttel braucht gute Gastronomie.

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Birgit B . 2024-12-04

WEITERE KOMMENTARE IN TripAdvisor

Chilled restaurant with delicious food. Always my pleasure.

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soothingsilvia . 2024-11-30

WEITERE KOMMENTARE IN Google

Food and service was good. But somehow not a unique selling point. So there wasn't this effect that made you want to come back. We had the duck for 2 people.

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Akimbo Timbo . 2024-11-24

WEITERE KOMMENTARE IN Google

Nice restaurant right on the Alster river. Nice and cozy atmosphere, but the noise level was a bit too loud for us (acoustic). The service was polite, friendly and very diligent. When it came to the choice of drinks and food, there was something for everyone, deliciously prepared and attractively presented. Unfortunately, a piece of plastic packaging was found in one of the main courses - this was complained about without any problems and was professionally compensated for with a dessert. Conclusion: Highly recommended.

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Tino Luepfert . 2024-11-22

WEITERE KOMMENTARE IN Google

Unfortunately, we have to change our previously very positive opinion. We've always enjoyed staying here, but a lot has changed recently. Of course, the increased prices – a schnitzel now costs €33 and duck almost €40 – can be explained by the general cost increases. However, the quality must not suffer. Unfortunately, the duck was hardly edible: the skin was completely flaky and the portions were noticeably small for the price. Significant savings were also made on the side dishes. We also noticed that there was no longer a bread basket, as was common in the past. This also seems to be an innovation. A bright spot, however, was the dessert, which saved the evening a little, as did the usual friendly service. Nevertheless, we strongly recommend reconsidering the price-performance policy. It would be a real shame if Locks were only remembered for its great cuisine.

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Jonas Dening . 2024-11-17

WEITERE KOMMENTARE IN Google

Ich war mit Freunden um die Mittagszeit im Locks. Die Bedienung war freundlich. Das Essen war unterirdisch. Die Burger entweder bis zur Versteinerung durchgebraten oder roh. Die Poularde ebenfalls nicht auf den Punkt zubereitet. Alles in allem kein Besuch wert!!!

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Arxiekle . 2024-11-13

WEITERE KOMMENTARE IN TripAdvisor

In my opinion, completely overrated and overpriced. The food is rather mediocre, but the ambience is good. Still doesn't have to happen again...

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Katrin Mehrens . 2024-11-11

WEITERE KOMMENTARE IN Google

It was super super delicious! Gladly again, the staff was also very accommodating.

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Fynn B. . 2024-11-09

WEITERE KOMMENTARE IN Google

The food was good, but only partially worth the price. We had goat cheese and César salad with lamb, the prices for these are exorbitant, I can't rate the rest. I can certainly rate the service and unfortunately it doesn't fit at all with what the restaurant wants to be or once was - upper class. The service was slow, inattentive and disinterested. Every drink (re)order came only after searching and ultimately calling out to the waitress - empty glasses were ignored or simply not seen. If there was a repeat order, unfortunately that wasn't the end... There were waiting times of 20 minutes for 2 hefeweizens. About the ambience: maybe we were just unlucky, but the table at the back on the left had a “fly problem”. In the 3+ hours we sat there we killed about 10 fruit flies... that got pretty annoying at some point. The friendly tip to service didn't help, but showed that she knew about it. But the restaurant doesn't seem to want to stop it. In total around €70 per person and very dissatisfied… I didn't think it was recommendable. Too bad

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Philipp Naervig-Jensen . 2024-11-07

WEITERE KOMMENTARE IN Google

Presumably due to a lack of staff, the service was “difficult” and overloaded on a Saturday evening.

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Thorsten Faber . 2024-10-26

WEITERE KOMMENTARE IN Google

Everything delicious. Very good service. I was there in a group that was very loud for me personally.

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Lydia Spranz . 2024-10-18

WEITERE KOMMENTARE IN Google

Addendum 10/24. Invited again. The impression described below has clearly increased for me. Meanwhile, the service is also slow: ordering takes 30 minutes. Food went back. I will avoid it in the future. Why 2 stars? Location is nice. That would be it. Also read what visitors post on TripAdvisor. That's it. Before 10/24: What does Locks stand for? What should the “USP” be? After a total of four visits (at the invitation of third parties), my personal conclusion is: food is okay, but nothing more. My personal impression is that these could consist largely of prefabricated products? The price no longer matches that. I know much better in the price range in Hamburg. In my opinion, the ambience is arbitrary and in some cases clearly outdated. Unlike other reviews, I had consistently positive experiences with the service. In the end the question remains, why should I go there?

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K2U . 2024-10-13

WEITERE KOMMENTARE IN Google

Just passed by so far. Looks great from the outside.

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L. Wagner . 2024-10-08

WEITERE KOMMENTARE IN Google

Highly recommended. Very nice restaurant with a winter garden. You can always find parking spaces. Afterwards you can take a walk right at the lock.

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Michael Kaps . 2024-10-01

WEITERE KOMMENTARE IN Google

I like it here The waiter's smile is always nice.

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Ronald . 2024-09-27

WEITERE KOMMENTARE IN Google

Overbearing, arrogant and not service oriented.

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Stefan Müller . 2024-09-03

WEITERE KOMMENTARE IN Google

Always excellent. Recommended without any ifs and buts!

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NamasteFrankO . 2024-09-03

WEITERE KOMMENTARE IN Google

A restaurant that you can recommend without hesitation. The cuisine is more upscale. You can also see this in the service and the prices. There are both meat and fish dishes. During our stay at "The Locks" we had tuna, zander and veal schnitzel. All dishes were very nicely prepared and tasted of a good standard. Dogs are allowed in the restaurant and are warmly welcomed.

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Julien C . 2024-09-01

WEITERE KOMMENTARE IN Google

Service has deteriorated greatly. It takes forever to get a card or for someone to even come to the table. Another 25 minutes until you get the drinks served, warm drinks were almost cold by then. It's unclear which waiter serves which table. The restaurant was very empty for a Saturday and yet it took so long. This wouldn't be an issue if the waiters were at least friendly. It's a shame otherwise it was pretty good food, but of course it arrived cold...

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Nikita Kumar . 2024-08-31

WEITERE KOMMENTARE IN Google

Service has deteriorated greatly. 40 minutes until you get a card, another 25 minutes until you are served the drinks. It's unclear which waiter serves which table. After ordering, food (salads) take another 50 minutes to arrive at the table. The restaurant was very empty for a Saturday and yet it took so long. This wouldn't be an issue if the waiters were at least friendly. It's a shame, otherwise pretty good food.

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Loren Schmitt . 2024-08-31

WEITERE KOMMENTARE IN Google

We come here often and are very satisfied. “For the most part” all wishes are fulfilled and the service and food are very good. In the kitchen there are probably problems from time to time (e.g. today on August 28th, 2024) when minor adjustments are requested for dessert :-( e.g. with “Mousse au Chocolat” This is very unfortunate

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s punkt . 2024-08-28

WEITERE KOMMENTARE IN Google

I have been twice to this restaurant and the experiences could not have been more different. The first time was fantastic: excellent food - traditional ingredients with a wonderful twist. The staff is very nice and helpful and the restaurant beautiful with a warm and cozy atmosphere. The second time the food was rather tasteless; In addition, there is only a small choice of vegetarian dishes.

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Jutta Roth . 2024-08-21

WEITERE KOMMENTARE IN Google

Great restaurant for connoisseurs in Hamburg. Nice staff and good service.

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W K . 2024-08-18

WEITERE KOMMENTARE IN Google

It has always been a pleasure to come for 20 years, but unfortunately it has declined significantly over the last year. There are no more twister fries and the normal fries don't taste good. The schnitzel is also just mediocre. Too bad!

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Lara Sophie . 2024-08-15

WEITERE KOMMENTARE IN Google

As always, a great experience, this time in the garden

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Patrick Stüben . 2024-08-11

WEITERE KOMMENTARE IN Google

Very nice atmosphere and nice service. Unfortunately, the food doesn't justify the very high prices. The pike-perch fillet was nicely presented on the chanterelles, but overall the taste was very boring. Unfortunately, the high prices suggest a significantly higher quality. A pity! We also found the drinks to be quite overpriced. Conclusion for us... unfortunately it's not worth it.

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ili meier . 2024-08-04

WEITERE KOMMENTARE IN Google

After a bike ride on the Alster hiking trail we stopped there. The food was very good, I had the hamburger from the bar menu. Large patty and a decent portion of fries. It's very expensive but also very good. Unfortunately, the music at the bar was very loud at some point and it was difficult to have a conversation, so one star was deducted from the ambience.

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Jan-Lukas Pagel . 2024-08-04

WEITERE KOMMENTARE IN Google

2 years ago it was still an acceptable location. Today we went there to eat again for months. Price-performance no longer matches. Forgot the bread in advance, the Wienerschnitzel was rather mediocre, and otherwise there was no feeling that you were welcome. Therefore we will not be coming back! There is much better.

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Guido Klever . 2024-08-03

WEITERE KOMMENTARE IN Google

Nice location with a decent map near the AEZ. Always worth a visit...

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Der Feedbacker . 2024-08-03

WEITERE KOMMENTARE IN Google

The food was tasty. But very Highly priced, zander fillet with side dish: €32 I think 0.4 l Königspilsener for €6.50 somewhat exaggerated.

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Bernd Brönner . 2024-07-28

WEITERE KOMMENTARE IN Google

Great atmosphere, great food, great service. Always my pleasure.

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Stefanie Weiland . 2024-07-27

WEITERE KOMMENTARE IN Google

Nachdem ich 10 Minuten vergeblich auf Bedienung gewartet habe, bin ich wieder gegangen. Ganz schlechter Service, die Lage und das Ambiente sind allerdings schön.

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Olaf K . 2024-07-27

WEITERE KOMMENTARE IN TripAdvisor

Our rediscovery. How could it happen that this beautiful restaurant fell out of our sight? We are back and have just enjoyed a delicious pike perch fillet and a wonderful veal schnitzel. Very attentive and friendly service, on a beautiful terrace, and with nice guests.

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R-D. Willer (Liebesbriefe in Schmuck) . 2024-07-21

WEITERE KOMMENTARE IN Google

If I could give 0 stars I would. We were there for the first time. We were greeted in an unreasonably unfriendly manner by a lady with a strong accent (I add this so that the boss who may be reading this will speak to her). We got a place in the corner and wanted to sit outside, the lady said that wasn't possible because it had rained earlier. There were easily 20 people sitting outside. Apparently they are no longer served. As we sat at our table in the corner, I saw people outside being served by the lady herself who said there was no service outside! Then I let her come, she justified herself by saying that people had been sitting there for so long, etc. And she spoke very disrespectfully. I've never experienced anything like this in a restaurant. The starter was okay 5/10 the burgers were terrible 2/10. Unfortunately, an hour after the burger, which I only took two bites of because it tasted strange, I got diarrhea. All in all, NEVER AGAIN

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Michelle G. . 2024-07-15

WEITERE KOMMENTARE IN Google

Great restaurant, went there with friends

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Smily Sysi . 2024-07-14

WEITERE KOMMENTARE IN Google

The food is very tasty and the staff is very friendly and attentive. There were 4 of us there

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jens striemer . 2024-07-14

WEITERE KOMMENTARE IN Google

Always a bank when I'm in Poppenbüttel again.

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Carsten Werner . 2024-07-08

WEITERE KOMMENTARE IN Google

I have been here several times in the last few years. And my conclusion would be that while prices have increased significantly, quality and service have decreased. You still get good food and good service, but at relatively high prices (and not very good food).

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Patrick Buchin . 2024-07-07

WEITERE KOMMENTARE IN Google

In terms of taste, considering the price, it's as good as expected. However, various dishes on the menu were not available, which was very irritating and made it difficult to choose the right dish. The service was nice, but very inattentive, despite the restaurant's low occupancy.

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Daniel Voss . 2024-07-04

WEITERE KOMMENTARE IN Google

Nice location. The interior is a bit old. Overall average service and average food quality. However, the prices are completely inflated and disproportionately high. €23 for a cheeseburger and a mini portion of fries is completely unjustified. If this were made with a little more finesse and in a special way, then maybe, but it is an absolutely average burger.... 🍔 , which is also not particularly big.

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Stefan Hoffmann . 2024-06-30

WEITERE KOMMENTARE IN Google

We were there for dinner yesterday. After we were escorted to the table, we didn't see the waiter for 30 minutes. We got the menu ourselves and eventually placed the order. Then we waited for what felt like an eternity for our order, which wasn't quite correct and wasn't delivered at the same time. To top off the evening, we were charged for a bottle of wine on top of our actual order, which we didn't order. The food was great, but unfortunately that's not all when visiting a restaurant. Don't go there again so quickly. A pity.

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Maria Ziskel . 2024-06-29

WEITERE KOMMENTARE IN Google

Wir waren viele Jahre Stammgäste. Leider hat sich vieles sehr geändert. Der Service ist, je nachdem an wen man gerät, sehr schlecht. Heute wollten wir einen Tisch auf der Terrasse vor dem Restaurant, weil es dort am schattigsten war. Es war 18 Uhr. Es waren nur sehr wenige Tische besetzt. Ich hatte explizit um einen schattigen Platz gebeten. Es wurde uns ein Tisch in der Sonne angeboten mit der Aussage alle Tische wären ab 17 Uhr besetzt. Aber es war doch schon 18 Uhr!?!? Wir hatten auch gesagt, dass wir nur ca. eine Stunde bleiben, trotzdem durften wir uns nicht an einen der Schattenplätze setzen. Wir sind wieder gegangen und haben Locks als ehemaliges Stammlokal, in dem wir jede Woche gegessen haben, gestrichen.

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Ulrike . 2024-06-25

WEITERE KOMMENTARE IN TripAdvisor

Wir wollten nach der Arbeit, bei 29 Grad, uns ins Looks, an einem schattigen Platz erholen, etwas kleines Essen und Trinken für ca. 1 Stund. Es war 18:00 Uhr und mind. 10 Tische waren frei. Man sagte uns aber, ab 17:00 Uhr sei alles reserviert. Bei Nachfrage, es sei doch schon 18:00 Uhr, bot man uns einen der wenigen Plätze in der Sonne an! Wir waren jahrelange im Looks, und jetzt war es das letzte Mal!

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Michael K . 2024-06-25

WEITERE KOMMENTARE IN TripAdvisor

We happened to pass by while walking and wanted something to drink and eat. There wasn't much going on on the terrace, so we went in to register or ask if we could just sit outside. The waiter looked at us in surprise and said “yes”. So we looked for a place outside and after about 15 minutes of waiting we actually wanted to get up and leave when a waiter came around the corner. So we stayed and asked for a menu that might have more dishes because we only found a kind of cocktail menu with drinks and a few small dishes at our seats. The waiter then just said “Isn’t that enough for you?” We didn’t know how to react to that and asked again if there would be more dishes and then finally got the “big” menu from a seemingly annoyed waiter and left. We first had to classify the situation and then we were really angry about being treated like that and decided not to leave a cent here. There are definitely plus points for the beautiful location and the ambience, but none of that is of any use with such miserable service. So if you value good service, you're not in good hands there.

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V. Bsl . 2024-06-09

WEITERE KOMMENTARE IN Google

A feel-good atmosphere in an upscale ambience. Good mix of rustic and fine dishes. Attentive and friendly service!

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Lea . 2024-05-29

WEITERE KOMMENTARE IN Google

Really cool location! Great 👍 we celebrated our wedding there, sat outside, danced, celebrated, ate and the weather cooperated too.

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Susanne Schultz . 2024-05-27

WEITERE KOMMENTARE IN Google

Absolutely great location, so we stopped here for coffee and cake on our canoe tour. The cakes and tarts looked very appealing, but unfortunately they were not of high quality in terms of taste. The service went.

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Ka Ra . 2024-05-26

WEITERE KOMMENTARE IN Google

Beautiful and sophisticated restaurant. In my opinion, this also affects the prices. We had a lovely experience there.

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Ramiz Ashraf-Nobari . 2024-05-26

WEITERE KOMMENTARE IN Google

The location is of course beautiful and there are plenty of parking spaces nearby. However, the terrace was closed due to a lack of staff. A pity. We were there on a sunny Sunday and wanted something to eat. We didn't reserve a table for 4 and were rudely informed (by the restaurant management) that the restaurant is not allowed to accept guests without a reservation. So far so good. Just for fun, we looked in the car to see if we could reserve a table online. And lo and behold: it worked. So we went back to the restaurant to see the same employee. She either acted like she didn't know who we were or forgot about us. She asked us again if we had a reservation, to which we replied in the affirmative. And then we were sitting at the table. We felt a bit ripped off because in our opinion it's not customer focused. As always, good communication would have helped. Our waitress, on the other hand, was super nice and provided top service. As I said, the atmosphere is really nice. But location isn't everything and doesn't justify every price. I have no problem spending money on good food, but the prices are really absurdly high. Price-performance doesn't fit here. The food wasn't first class enough for that. In addition, there are almost no vegetarian and certainly no vegan dishes, which I haven't seen in Hamburg for two years.

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Mrs L . 2024-05-19

WEITERE KOMMENTARE IN Google

Very good food - nice staff and great location. Rather expensive.

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Melanie Gruttke . 2024-05-13

WEITERE KOMMENTARE IN Google

I've always loved eating at Locks. Unfortunately, the quality of the food has fluctuated a lot lately. Unfortunately not so good again today. For less money, lower quality would be perfectly fine. Unfortunately, the price does not fluctuate downwards. I don't want to go into details here because otherwise it was always very good for a long time. I hope my criticism is well received by the management and things will get better soon. Unfortunately, I would actually prefer another alternative nearby. It's really a shame... Kind regards, Marco Kleinert

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Marco Kleinert . 2024-05-13

WEITERE KOMMENTARE IN Google

Always a wonderful place to enjoy a good wine with delicious food. When the weather is nice, it's really wonderful outside in the middle of the countryside! Parking is also usually available. Recommendation also for great long drinks and one After-work visit.

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SE G . 2024-05-10

WEITERE KOMMENTARE IN Google

The food was good, but the service was very bad. At times it was very loud.

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Peter H. D. . 2024-05-10

WEITERE KOMMENTARE IN Google

Wir waren früher sehr gerne im Locks, bei Mittagstisch oder auch bei Familienfeiern. Die letzten beiden Male haben aber dazugeführt, daß wir dort nicht mehr hingehen werden. So wurde z.B. das Brot mit Dip vergessen, ich hatte für mich ein kleines Bier bestellt und ein Glas Wein für meine Frau, da fragte der "Kellner" was denn meine Frau trinken möchte. Beim letzten Besuch lief nach der Suppe ein junger Kellner mit Tranchiermesser und Wetzstab herum und versuchte, dieses stumpfe Gerät zu schärfen, was aber wohl nicht gelang. Entsrechend "katschelte" er dann an dem Entrecot für zwei Personen herum und stellte dann noch die Frage: "Hatten sie nicht medium bestellt?" Da ich auch rohes Fleisch mag, bekam meine Frau das etwas mehr gebratene. Fazit: Beide Besuche entsprachen in Bezug auf Preis und Leistung überhaupt nicht. Dort werden wir kein Geld mehr in die Kasse bringen

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Infiniti717 . 2024-05-08

WEITERE KOMMENTARE IN TripAdvisor

Das Essen ist wirklich klasse. Zwar etwas wenig für die Preise, aber ok. Warum wir dort nicht mehr hingehen, ist, dass wir eine 2 stündige Vorgabe zum Essen bekommen. Nein danke. So möchten wir einen schönen Abend nicht gestalten.

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E G . 2024-04-28

WEITERE KOMMENTARE IN TripAdvisor

The event rooms have an outdoor terrace with a view of the Alster river and lock.

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Neti Zensus . 2024-04-28

WEITERE KOMMENTARE IN Google

What a disgrace: we looked up the opening times on the Locks website (Monday kitchen until 9 p.m., open until midnight [!]) and were left at 8:35 p.m. without explanation and quite annoyed by the employee rejected. We knew exactly what we wanted to eat, but she didn't care. Apparently things can't be as bad for restaurateurs in Hamburg as they always portray in the press. Apparently Locks doesn't need guests after 8 p.m. We will draw conclusions from this and avoid Locks in the future just as you avoid later guests, even though we have enjoyed visiting the restaurant often in the past, despite the longer journey for us (Winterhude). As a reminder, dear Locks owner and employee: 8:30 p.m. is dinner time in the UK and not too late, as your employee said. We wish all pensioners and prematurely aging guests who like to go out to eat at 5:30 p.m. a good appetite - Locks is the right place for you. Addendum from April 28, 2024: Tuesday 2 weeks ago we tried again and were told at 8:30 p.m. the kitchen was closed. Mr. Petersen (owner) apparently you don't need any more customers. Go on like that.

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teletom77 . 2024-04-28

WEITERE KOMMENTARE IN Google

We came here for dinner after my daughter's confirmation, as every visit to Locks has been impressive so far. Again this time. Thanks for that. Service is professional, friendly, reserved and at the same time careful. Food as usual with high standards. You can really relax and enjoy. In addition, it is beautifully located at the Alster lock. The main course, salmon on asparagus and light sauce with red fish eggs, was delicious to eat. 16 meals almost at the same time and at a good temperature. Thumbs up. Always very happy.

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Axel Salbach . 2024-04-17

WEITERE KOMMENTARE IN Google

Wir waren in der Vergangenheit gerne als Familie hier, die letzte Preiserhöhung mit zeitgleicher Verkleinerung vieler Gerichte ist jedoch schlicht frech und nicht mehr hinnehmbar. Eine Kinderpasta für 13€ umfasst genau 3 (!) Löffel. Die Hauptgang Pasta mit scampi für mittlerweile 30€ ebenfalls klein und auch nicht besonders schmackhaft. Die Hauptgang Falafel bestenfalls die Größe einer Vorspeise. Obwohl wir Vorspeisen und Hauptgänge hatten und keine großen Esser sind waren wir nicht wirklich satt, aber dafür 145€ ärmer - für 2 Kinder und 2 Erwachsene ohne Wein.

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W M . 2024-04-14

WEITERE KOMMENTARE IN TripAdvisor

It's OK. Food is high-mediocre at high prices. Fried potatoes have been disastrous for years. Service slow but sure. Very loud.

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Bjoern I. . 2024-03-31

WEITERE KOMMENTARE IN Google

Even though I had made a reservation a long time ago, we only found out from a sign on the front door that the restaurant would close 2 hours after we arrived. 2 hours would be enough, although we would have liked more time. But the service took a lot of time. We only got our first drinks after half an hour and after repeated requests. It was only when we ordered late that we were told that the main course we had chosen was sold out. When I asked when ordering whether there would be enough time for a dessert, the service became rude. She wouldn't like to miss out on the celebration that followed. The food was good. But the service...... A pity!

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Karola . 2024-03-25

WEITERE KOMMENTARE IN Google

0.4 liters of cola: €7. Seven. 17.5€/litre. I think that's a bit too bold. Unfortunately there were no vegan cakes, so I was the only one who didn't get anything. Personally, I'll steer clear next time.

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CCC S . 2024-03-24

WEITERE KOMMENTARE IN Google

Very nice place, service was a bit slow but worth waiting as place and food were really good.

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David souto rial . 2024-03-24

WEITERE KOMMENTARE IN Google

Food was ok, nothing special. What really bothered me was that my husband couldn't change our daughters on site. It was said that the mother had to do this because the changing facilities were in the women's toilet. Unfortunately I don't understand that.

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Lina D . 2024-03-10

WEITERE KOMMENTARE IN Google

Went to this restaurant while in the area on business with colleagues for dinner. On entry the restaurant was busy and had a good atmosphere. and the staff were friendly and very attentive throughout our stay. I ordered crispy baked corn chicken with accompanying spicy mayo, coleslaw and soy dressing and for main I ordered Veal Schnitzel with fried potatoes. The food was really nice, the veal portion was huge, all well presented and tasted great. I have been here before and will return if in the area and recommend to others.

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David G . 2024-03-04

WEITERE KOMMENTARE IN TripAdvisor

We really enjoy going here because everything is right here.

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Kalle Zander . 2024-03-02

WEITERE KOMMENTARE IN Google

I had dinner here with my husband a few days ago and we really enjoyed it. Great service, excellent food - we'll be back!

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Nataliya Bronfman . 2024-02-21

WEITERE KOMMENTARE IN Google

Ok but not great. We ordered Duck in a tempura batter Asien style. Duck legs were dry with a little rice and vegetables in soy sauce. Nothing special. For the daily set menu and the price of 32 Eur simply too expensive.

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Nini Claire . 2024-02-11

WEITERE KOMMENTARE IN Google

It is very unpleasant that you have to sit in the dark paneled middle area to drink coffee and eat cake. The beautiful sunlight on the empty window tables is only for guests having lunch or dinner there. Reason: the snippy service staff: the boss forbids it because cleaning the tablecloth is too expensive for people who only eat coffee and cake. The very last. Apparently the idea of ​​putting the tablecloths down later doesn't come to mind. I can only advise against visiting because the coffee was bitter and sour.

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Brigitte Soltau . 2024-02-08

WEITERE KOMMENTARE IN Google

Very nice restaurant with good service. However, due to its size, it is correspondingly loud. The starter, a carpaccio, was excellent. The main course should be tomato spaghetti with shrimp. The pasta was drowned in a thick, heavy, unbalanced tomato sauce or rather paste which completely drowned the shrimp. A pity.

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Michael Drügg . 2024-02-01

WEITERE KOMMENTARE IN Google

Apart from the fact that a 0.4l cola cost €7, the visit was very pleasant

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Dag Wa . 2024-01-23

WEITERE KOMMENTARE IN Google

Very nice place and great ambience at Locks. Everything fitted. I'd love to come back. VG JB

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J. B. . 2024-01-16

WEITERE KOMMENTARE IN Google

Ambience good when it's not too crowded. It was surprisingly empty. After looking at the menu, I realized why. Really expensive and generous portions. Viennese veal schnitzel, a little too small, €33 The smallest steak was €44. Even though it was a business lunch and I didn't have to pay for it, it wasn't appropriate. The food tasted good but nothing more. A pity

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Rainer Treptow . 2024-01-14

WEITERE KOMMENTARE IN Google

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