Balik Evi in Köln

The service was good, the drinks were good and cheap and the table decorations were beautifully presented. Unfortunately, that was all good. When we made the reservation, we ordered the 3-course menu 1x with beef and 1x vegan and we were confirmed by phone that this was possible and noted. When we arrived, however, there were 2 menu cards in front of us with the same menu, which announced chicken as the main course. We said that this had been agreed differently over the phone and we were assured that we would now get 1 vegan menu and 1 menu with beef as the main course. Unfortunately the vegan alternatives consisted of leftovers. The starter for both of us was a cream of tomato soup that tasted like packet soup and also stuck strangely to the spoon. As a vegan main course I first had pasta with a filling that tasted like cheese. So I had to ask again if the dish was really vegan and it turned out that the filling contained mozzarella. So the pasta went back and as an alternative I got quinoa and Mediterranean vegetables without any sauce. The latter was also included in my counterpart's main course. So I assume that they simply boiled or warmed the quinoa and then served it with some of the vegetables that were left over from the other dish. The vegan dessert was a “fruit salad” which consisted of grapes and apples again without any dressing. Some apple pieces still had leftovers from another dish stuck to them, which tasted strongly of garlic. There was also an apple with a green peel and exactly the same apple was at the reception when we went out. When we went into the hotel restaurant there were still 2 apples there... In addition, some of the cutlery was crooked or not polished. The three-course meal also took place at a table in the hotel bar, which had a pub feel, although there was also a restaurant room. For the main course with beef, no one asked before serving what degree of doneness they wanted the meat to be. It was served well done and it was necessary to ask for a sharp knife. And all in a 4-star hotel!

The delivery time I ordered is over an hour. I want to cancel but your landline number doesn't work. I'm stunned