ALEX Kassel in Kassel

It has gotten significantly better since it reopened. Staff super friendly and quick to take orders. The only disadvantage is that it is cold in the restaurant.

I tried twice and unfortunately the service was very, very, very bad.

Perfect! We are always happy to be with you!

You have to plan some time. However, there is also a lot going on. Friendly staff who really do things as quickly as they can. Nice ambience. Delicious lentil/sweet potato soup. I'd love to come back.

You have to wait at the entrance. There were several tables free. I have been bluntly ignored by at least 6 different employees. There wasn't even a greeting. We kept the passage clear, but the employees still repeatedly pushed over my two small children, who were standing quietly next to me. Never again

I love going there and it's always good

Worst service I have ever experienced! You wait outside forever until someone comes to the table to take your order and then the drinks are brought out one by one. You have to have a lot of time to be able to enjoy a drink together there.

Cakes, ice cream and coffee are delicious. You should have a bit of patience until you get what you ordered, the shop is buzzing. Since the Alex is busy, it is also quite loud in there, which we found a bit annoying.

Wanted to buy some cake to take away. Wait an impossibly long time. Were ignored MULTIPLE times. A waiter looked at me and ran straight to the customer BEHIND ME and asked how he could be of help. Service there has always been bad, but if I just want to quickly buy something to take away and several people are just standing there staring into space, it no longer has anything to do with service or anything else. Finally someone came and said he was going back straight away, then cleared several tables and re-covered them, came back then took the cake order and disappeared again when he came back the order was passed on to someone who was obviously busy. Then of course we had to wait again. Then we had to wait again to pay, which could have been done in one go. If there weren't any pregnancy cravings involved, I would NEVER have waited THIS LONG. Impossible, no wonder that no one gets to see new faces every few months. But the cake was super tasty, I have to say.

We were here and had breakfast. The buffet is very rich and there is something for every taste. The employees are very friendly, helpful and competent. I can highly recommend the restaurant.

Very loud and crowded. Ambience not very comfortable. A few more room dividers would be great. Service was attentive. Food was okay.

Karaage Bowl had lamb's lettuce that wasn't washed and left sand in your mouth. Disgusting.

Great food Just a little expensive

Very, very nice employees! Very good service and delicious food. You are very happy to pay the price! Ambience great! Child-friendly and very warm! Keep it up!

Essen ist gut - aber Service teilweise langsam und vergesslich, dauert manchmal lange ehe jemand kommt und Bestellung aufnimmt

The hamburger was really bad. Too intense. Other than that there is no problem.

Was highly recommended. Mike looked after us well, no waiting times for drinks.

Friendly staff and pleasant atmosphere. The breakfast offering was very good.

Very friendly staff, even though it was very busy, also very attentive. We had two different waffles with ice cream. Both were very tasty and finally coffee that was really good!

The breakfast buffet at Alex offers a large selection of dishes to suit every taste. Whether sweet or savory, nothing is left to be desired. Of course, there is a lot going on at this price/performance ratio and you should definitely reserve in advance. There are no queues at the buffet itself, but you have to expect occasional slalom runs on the way there. Despite everything, an absolute recommendation from me! Unfortunately, Google doesn't currently allow you to add photos to my review...

If a café already offers a play area, it should ensure that it is child-friendly and clean. Unfortunately, the toys were very dirty, the pens were worn out and the carpet was very dirty. My waffles were burnt, black, with black oil residue and cold. My coffee didn't come for 30 minutes! Therefore, I will no longer visit this café nor recommend it to others! Most of the employees were very unfriendly, annoyed and treated each other badly in front of the guests.

Everything was great, very pleasant atmosphere

The food is very tasty, the person is very nice and you can always be heard asking if everything is good, even if the Alex is full, I never had to wait longer than 5 minutes for a waiter, let alone when I placed the order, no longer than 15 minutes if it was Sometimes it takes longer, it's all people, so I don't understand the bad reviews. The waiters do a good job and that's why there's always a good tip because although I have fun, the people work, which I think is very good. There aren't always such nice staff Greetings Jonathan

Price/performance good. Food delicious. We'd love to come back.

Very good catering facility with many excellent specialties, desserts, location of the facility extra, helpful staff💞

The service was good, despite the many guests. All the employees were very friendly and accommodating. Without being asked, we were brought a bowl for the dog and asked if everything was OK. What bothered me was the music and the value for money of my food.

Nice place to come with a kid. They have small corner for kids. And child menu, but no soup. That would be a wish- simple chicken or vegetable soup.

A very attractive restaurant, great ambience with beautiful decorative items. The breakfast buffet is very varied. Very extensive selection of drinks and food - a place to linger. Absolutely friendly service, very accommodating - a special thank you to Dirk, who looked after us at the breakfast buffet today. Thank you for the lovely morning. As a note: Acoustic elements would significantly reduce the background noise. We look forward to the next visit.

Very friendly staff, quick but not intrusive. Very good coffee, good atmosphere. We'd love to come back

They mix a delicious gin and tonic. The service is very attentive and friendly despite the stress so close to Christmas

Delicious drinks and a pleasant atmosphere! One of the few restaurants open late - very convenient. One star deducted because the waiter who served us used too much perfume. It was so strong that you could hardly breathe 😅. I think that the smell, like work clothes, should remain neutral.

Great team. Very attentive despite stress. Hopefully there's enough Christmas bonus. 😏 Happy Holidays!

Unfortunately, not only was the hot chocolate not hot, but only lukewarm. The rump steak with Mediterranean vegetables and herb potatoes wasn't hot either. Everything was also poor in terms of taste. In the Caesar salad you also had to look for all the components except the lettuce with a magnifying glass. In terms of price, however, everything was on the upper side. We had an ugly burger, the steak, bruschetta and the salad as well as three drinks for around 83 euros. Definitely not recommended!

Cool atmosphere. Real mint in tea is very tasty!!!!! Despite the stress, the service was quick. Very friendly .

Nice atmosphere, friendly service and food 🍴 was also 👌 ok. The renovation was really successful.

Auf unserer Durchreise nach Dänemark übernachteten wir in Kassel und machten uns abends auf den Weg in die Innenstadt, um etwas zu essen. Im ALEX Kassel wurden wir fündig – und wir waren begeistert! Der Service war extrem freundlich und aufmerksam, die Speisen waren top und preislich völlig in Ordnung. So konnten wir einen gemütlichen Abend genießen, bevor es zurück ins Hotel und am nächsten Tag weiterging. Den ALEX in Kassel können wir nur wärmstens empfehlen – ein perfekter Ort für ein entspanntes Abendessen!

We visited the restaurant with friends. I would like to highlight that the interior is very beautiful. We came to try desserts and they were really incredibly delicious! Unfortunately, the five cups of cappuccino we ordered were very bitter and we didn't like the coffee. Still, it's a really nice place to hang out with friends

Overall a very nice place. The staff is sometimes slow and argues in front of the guests but otherwise ok. The breakfast is okay for the price. The positive thing is that you get a lot of alcohol in the morning. The ambience is appropriate and doesn't seem like it's a place. But the acoustics could still be worked on.

A place where you feel comfortable It's always a pleasure to be at Alex in Kassel. I especially love the coffees, simply excellent! But the food is also convincing: every dish has its own charm and is perfect in its own way. Even something like a currywurst is a highlight. A small point of criticism: The hamburger, which tastes really great, was presented a bit simply on the plate, something more could be done. P/L Nevertheless, we can only warmly recommend Alex! The friendly and attentive staff make every visit a pleasant experience. We're always happy to come back!

I think the food there is excellent and tastes very tasty. In terms of price, it's okay whether it's breakfast or lunch. There's something for everyone. Price is technically okay. Food would always be nice. Very child-friendly, there's also something for children I can only recommend it.

If I had the opportunity to travel back in time, I would rather throw my 66 euros in the trash or give it to a homeless person instead of spending it on two burgers, a portion of nuggets and four drinks at Alex Burger. I've never eaten anything so disgusting! The meat was obviously a frozen patty, the arugula was mushy, and overall it tasted like it was meant for dogs. It's unbelievable that so much money was invested in renovating the shop and then such poor quality is served. Anyone who says the food there is good has probably never tasted really good food in their life. It looked terrible - and that's exactly how it tasted. I would have liked to tell the waiter what I thought, but no one bothered to ask. One thing is certain for me: I will never eat at this place again and I won't recommend any of my friends to go there either.

Cozy, rustic restaurant with a rich breakfast buffet, which really leaves nothing to be desired. Friendly person, looking for in times of stress. However, due to this good service, it is recommended to order in advance. As a single person you always get a place, but with several it becomes difficult. The price-performance ratio is also good.

The ALEX Restaurant in Kassel is part of a popular restaurant chain known for its relaxed atmosphere and diverse menus. It is located on Obere Königsstraße, right next to the busy Friedrichsplatz. The restaurant offers a wide range of dishes including breakfast, soups, salads, tarte flambée, schnitzel, burgers and pasta. For families there is also a special menu for children. Guests can sit both inside and outside and watch the hustle and bustle of the pedestrian zone ;)

I waited 30 millimeters for a drink...

I was at Eich's for cocktails and they were about twice as many hours late as the DB has in a year. bottomless impudence. and then all 3 drinks at different times???? cheekiness. Overall, I'll never go here again. (also smelled a bit like grandma)

My visit to. Alex was spontaneous. Despite the full house during the evening service, we quickly got a seat. Drinks and food service were received quickly and served quickly. Excellent in taste. Clear recommendation!

We always enjoy being here! The food is tasty and the service is always at its best. In our opinion, people work here who love their job and do what is possible with full commitment.  Sometimes there's just something wrong with it and things don't go as planned (who doesn't know that?). See you next time!

Lots of choice of food and drinks. Service is very friendly. The background noise is very busy but not unpleasant.

I wait 30 minutes for still water, I asked a waiter, he says the place is full, the receipt is full at the counter, please keep waiting to see if all my friends have finished drinking 😂

Thank you for the great service, Johan! Employees like this make the difference. I would definitely like to come back!

Visited ALEX at Fruedrichsplatz in Kassel. Everything is great! Johan served us and we were absolutely satisfied. Lots of love for you, Johan.

Johan bester Mann hier sehr freundlich alle andern sind sehr hilfsbereit und freundliche gute Essen und gute Laune bekommt ihr hier Preise sind voll in orz

Wir waren sehr zufrieden. Schnelle Bedienung, schnelles gutes Essen. Besonders ist uns Johann als sehr nette zuvorkommende Bedienung aufgefallen. Wir kommen wieder. Danke

Liegt sehr zentral. Sehr ansprechendes Design nach dem Umbau. Sehr nettes und freundliches Personal. Besonders Zahra und ihre Kollegin.

The two of us spontaneously went to Sunday brunch without a reservation. The employee at the entrance was friendly and was able to find us an adequate table. Despite the high crowds on Sunday morning, the staff was very attentive and friendly. The buffet was rich and the quality of the food was, in my opinion, good and plentiful. All in all, the Sunday brunch is recommended.

Was just there again yesterday and as always very happy with everything. The service staff was very friendly and the food was also very good. Feel free to come

Johann war unsere Kellner und es war ein super Abend. Wegen Evakuierung von zu Hause raus und jetzt Zeit hier verbracht und sehr angenehm gewesen immer wieder gerne

Unfortunately there is a new slimmed down menu. I was looking for my beloved, delicious food for free.

Nice atmosphere and a nice cafe. Ms. Zahra, who looked after us, tried very hard to make our time here pleasant.”

The food was very good on the second attempt. It was cold on the first try. But it was replaced without any problems. The service was good, friendly and attentive. We just had to wait a bit to pay. The atmosphere is cozy but a bit cool. Some warmer clothing is recommended. Overall it was a pleasant evening, we will come back.

Good selection at the buffet (cold and warm). Fresh fruit, muesli, scrambled eggs, fried eggs, fresh croissants, in short: something for everyone! Family friendly atmosphere. The service had its eyes everywhere. Introduced himself with his first name (Dirk). Very personable and accommodating. I will definitely make a reservation again and try the cocktails.

I went to have a burger with a friend today. Everything tasted super delicious. The seating outside is totally comfortable and you can stay for a long time even in cool temperatures. Our waiter, I think his name was Johann, was super friendly and rounded off your visit perfectly. We would love to come back!

Delicious breakfast and always busy. Sometimes it's just a bit tight at the breakfast buffet.

Brunch is perfect! Food overall very good but service very bad! Wait a long time for waiter then wait for order and also very slow when it comes to payment... That was last year Now a new review I've been sitting for 25 minutes. I ordered beer, my friend ordered cake and a coffee, he's already eaten cake, I still haven't received my beer, heavy!!!

The bad reviews are incomprehensible to me. Nice cozy atmosphere, nice staff. We like to go to Alex when we are in Kassel Absolute recommendation: veggie tarte flambée

Centrally located. A wonderful breakfast buffet and the service was also great. The large windows allow you to enjoy what's around you, but even when you're talking to each other, we didn't think we were presented too obviously. I think it's important to mention that dogs are allowed! 🐶 Here too, the service looked for an alternative place so that you don't have to sit in the middle with your dog.

Great store, great atmosphere, but above all great service! Andrena served us and she understands what constitutes first-class service. Great specialist staff is hard to find, thank you for your kind! We had a lovely evening!

Probably the place for work-shy people in labor

The two of us went to ALEX for lunch today and everything was just perfect. We both ordered the ALEX Pastrami sandwich with steak fries and red cole slaw, the quality of the pastrami was very good, the combination with fried egg, pickled cucumber, lettuce, tomatoes and the various sauces was perfect, the fries were crispy and very well seasoned, the cole slaw is absolutely delicious. We think the price-performance ratio is absolutely reasonable. The service was very friendly, warm and attentive in all areas. Thanks for the nice time. :)

The brunch buffet offers a wide selection, from jam to lunch, there is something for every taste and is also very tasty. Service friendly and quick. I can only recommend it.

This restaurant, which is located in the middle of the city of Kassel, is highly recommended 👌 I spontaneously went there for dinner with my daughter in the middle of the week in the evening! Food (international offer) came quickly 👍 and the service was top;-) the prices were okay too!

Food and drinks were very good! However, the service could be more courteous and faster.

We went to Alex for breakfast for the second time. The buffet buffet was everything you could expect for this price and even a little more. I do have one small point of criticism, however. If you get rolls/bread and put them on your plate, you have to get a second one for the side dishes and possibly a third to top them with. Wouldn't it be possible to put a bread basket at the buffet that you can take to the table? Otherwise we were very satisfied guests again today :-)

More comfortable after the renovation than before. What particularly struck me: the staff is exceptionally friendly

The hotspot in Kassel is bad. Delicious coffee in a cozy atmosphere – perfect for a short break.

Very tasty and great atmosphere!

I can say that it was great, it was a comfortable environment, we were satisfied.

I went to ALEX today and was really impressed. The service, a tall young waiter, was on point, I was served promptly. After emptying the glass, he asked without seeming intrusive whether I was satisfied or whether I had any further wishes. I was satisfied and will come back on my next visit to Kassel. However, the outside area left an unpleasant impression, plastic packaging, cigarette butts, dirt under the tables (dirt trap) and what I rate as a "no-go" is when organized columns of beggars infest the outside area and the guests sometimes scrounge at families while eating and the service of the House can't get it under control. All in all good and I'll be back. Greeting.

Drinks: Cocoa and white chocolate tasted good and were warm. Despite specifically ordering without cream, one of the two drinks was brought with cream. Ambiance: The furnishings look good, but little noise-damping aspects have been taken into account. At times the loud background noise is extremely disturbing and you notice that you have to communicate not only loudly and clearly, but almost shouting with the people at the same table. Service: After the order could be placed relatively quickly, we waited about 35 minutes for two warm drinks. When it was then noted that the cream on one drink had been expressly canceled, but that it was now OK, the response was relatively cheeky that only the other drink had been ordered without cream, which is simply wrong. Especially on Sundays, the Alex Kassel gives the impression that it is understaffed in service, which leads to extreme stress for the waiters. Some processes do not seem to be well coordinated, for example that only one waiter can apparently handle the payment process at a table and his colleague has to find the first one and inform them that a table wants to pay. Why can't every colleague simply process payment? Searching and getting information costs the waiters time, which only puts them under even more pressure. Drinking a drink on a leisurely Sunday is more possible in other corners of Kassel.

You have to drink a beer sometimes when you're not thirsty 🥷

The location is what makes it, the ambience is rather mediocre, the place is too loud. The drinks come fairly quickly, but you sometimes have to wait over half an hour for food

- loud - Service slow - expensive

Hello, we went shopping in Kassel on October 4th, 2024 and ended up at ALEX at some point, in a nutshell. Cleanliness was top👍🏽, service was top👍🏽, staff were friendly, nice, courteous, polite. . . top👍🏽, food top👍🏽location top 👍🏽overall package top👍🏽, we'll be happy to come back. Kind regards.

As always, the order takes a long time. But the food tastes good.

It's always nice there, but this time there were long waiting times to order again, that can happen. We're going back anyway.

We went there due to a sudden hunger strike, we decided to enter Alex Kassel where we sat down and started to consult the very varied menu of the place, but when ordering at 1pm the boy told us that the kitchen was closed because it's breakfast time, stunned by the answer, we decide to take 3 crossaint with Nutella and 3 cappuccinos, after 20 minutes when the waiter arrives completely without any warning he serves us 3 croissants with jam. Croissant still half frozen and cappuccino with burnt milk. Shocked without eating and drinking Enraged by the poor service we ask for the bill of €25.50 despite the real bill amounting to €18, explaining this to the waiter he apologizes and makes us pay 18 by canceling the receipt (in short paid illegally) ALEX = JOKE+ AMONG THE WORST BARS IN CARACAS I wish you a speedy closure

We tried two ice cream variations there. I can say something different, the variants were great with chips and peanuts. Would love to come back.

Kasra from the staff is an extremely friendly and competent gentleman! I always preferred to order my Apperol from him for a cozy evening.

I was very happy with the service and the food! I particularly noticed a blonde waiter who was very polite and nice. I can only recommend Alex!!

We waited 30 minutes for service and in the end decided to go somewhere other than the tables that came and were served faster than ours. Scandal! There wasn't enough going on to justify it

Great restaurant, good food, nice service, worth a visit 👍

Central location. Fast and friendly service.

We were warned that the cocktails would take longer. All good then. However, the waiters were more busy admiring their muscles in the mirror than taking new orders. That's annoying.

We sat outside for easily 30 minutes without being served. Finally, the unmotivated waiter came to our table and took our order. I had a few extra wishes about the food. His blunt answer was "I don't know if that will work. Otherwise you will get your food as it is on the menu" and walked away. The food came BEFORE the drinks. I've NEVER experienced anything like that. In the end I paid by card. The waiter was still at our table and was probably waiting for a tip. But for what? For this terrible service? Food was OK. But way too expensive.

Quality is okay but quite small quantities for hefty prices...

Delicious food and drinks. Nice service. In summer you can sit outside very well and have a beautiful view. Only recommended! I've visited it quite often.

After the renovation, really nice and comfortable. Service has improved dramatically. Food and drink quality is always convincing.

Went there to drink cocktails. Standard cocktails were good. Prices are still reasonable, cheap if you catch the happy hours.

The breakfast is very good! There is something for everyone! The only point deduction is for the fruit salad, which tasted very artificial! The decoration is too busy! There are pretty things there, but too many and mixed up! But it's a matter of taste 😉

Food is really good, but unfortunately the service is not that good. You don't check whether you still want drinks, or you don't see that the drinks are empty. You just clear away and don't ask if you want something more to drink.