ALEX Frankfurt The Squaire in Frankfurt am Main

I ordered a blueberry soda, I got a lemon soda, I ordered a children's menu and we didn't get anything. The waitress saw us exactly twice when we ordered and when we left she didn't ask if everything was good or if we wanted something else. The store is nice but the service is terrible. 👎🏻👎🏻👎🏻

Unfortunately, the beer was stale (it had been on the bar for 10 minutes) and they only poured a new crown and claimed it was fresh. Food is good.

Our waitress was called Thorsten and not Alex!

Service seems to be completely overwhelmed. Beer was stale and not a "light" as ordered but stale wheat beer. There was no more drink service after that. Had to wait 30 minutes for the bill. Cutlery and plates were permanently empty

One of the better and more affordable restaurants in this complex.

Rumor has it that the store is only running because the manager is good at running Alex Squaire.

Das war sehr tolle Service. Ganz tolle Mädchen Azeb Ich mit meiner Schwester im Herz geschlossen. Viele Grüße für die Maus.🙏🙏🌈❤️

Sad. This place was good once. Well, at least it was the one time we went, late Covid. It's now awful in basic food (Schnitzel classic, I've had a lot better from the Imbissbude at any train station; or the Nachos, a joke of burnt, salted Doritos with cheese wiz and a few jalapeno slices). I remember the Schnitzel being great, the curry was good, the burger... didn't try those this time, so maybe there's file. But the service was a joke too, like most places now; theee folks have never received even basic training, they seem surprised to see international guests, surprised that you want food, surprised that you have questions about the menu. Oh, the G&Ts were fantastic, in a big tallboy! Though they ran out of Tanqueray. Not the lack of it but the fact itself: you have multiple premium gins on the menu, you charge a hefty price for the drink, and you can't keep your liquor stocked?? Tells me all I need to know about how incompetently this place is managed, and why it's gone downhill. Next time, I'm going to try the Paulaner across which is likely cheaper too.

Tasty food with plenty of selection. Nice service too.

Very friendly and attentive staff Ms. Azeb and her colleague made everything possible for the guests, for example quick service to reach the train connection. Thank you

Suddenly, after the hectic pace of the airport and long-distance train station, you are in an oasis of peace at The Squaire West and can make yourself comfortable on brown sofas and enjoy the hip atmosphere at Alex. Unfortunately, the worst iced coffee ever is served - lukewarm coffee with a bunch of cream. Unfortunately, they had completely forgotten about the ice cream.

Whenever I fly from Frankfurt I am a guest at Alex beforehand. Nice staff and good food. Always my pleasure.

Food was good, prices were what you would expect from the airport. The downside is when you go to pay you are asked about including a tip to your bill. After living in Germany for multiple years I've never been asked or felt pressured to tip. This restaurant clearly caters to Americans and their tipping culture.

What do you expect from a restaurant where it takes 2 emails and 3 calls over a week until you finally get an answer for an interview. Then you take the train there specifically and then they say that the person responsible had to spontaneously go to a doctor's appointment for reasons and didn't have the number to cancel. You could have written an email, but that seems too complicated. What we saw was that she supposedly didn't see/receive two emails. Furthermore, I sat there for a quarter of an hour and none of the conditions even remotely suited me. They saw me and ignored me. I won't get a refund for my train ticket either. I'm pissed off.

We stayed at Alex with a small group before flying on vacation. This restaurant is absolutely not recommended for vegans for brunch, there is almost nothing vegan at the buffet! According to the waiter, even the rolls are all made with milk. When we asked, we were told that the vegan bowls from the menu would only be available from 12 p.m. and that the kitchen would not be willing to make an exception (the waiter said he would get in trouble if he asked in the kitchen) . So since we had no food option at all in this restaurant, we stuck with drinks and had to buy food at the supermarket. The service was inattentive and didn't know the difference between vegan and vegetarian. What a shame!

Food is good, service is friendly. Had a classic schnitzel. The price for this is very fair, but I would order something different next time. Parking is relatively expensive, but that's Frankfurt Airport

The two of us have been here three times so far. It was always very good: service was very friendly, food and drinks were delivered super quickly and also delicious. Therefore 5 stars.

You can get a table here very spontaneously. Enough vegetarian selection, but hardly any vegan dishes.

As there are very limited options on having authentic German cuisine at the airport and I was staying overnight I went to Alex‘. I know this chain from when I lived in Germany and even then I found it ok.There are better options in Germany but in this area of the airport? Not sure. I had the Currywurst with fries and a Apfelsaftschorle (Applejuice mixed with sparkling water). The Sauce of the Currywurst was a bit too thin and the drink was a bit too pricey IMO. But everything tasted great and Service and atmosphere were good as well.

All the staff were very child-friendly! From warming up porridge to playing in the children's corner. Food was also good - we had the superfood bowls. One point deducted because the coffee ☕️ was unfortunately inedible. I don't know what went wrong...

Good food, nice ambience. Many thanks to Aseb for the great service. Just the right place to relax before a long flight. We'd love to come back!

Great value for money. Really nice food and lots to choose from. We ate here about 7/9 times over 2 weeks. Service is good but a bit slow during busy hours, so not recommende if you're on a schedule.

The waitress (the young man with Spanish roots, if I remember correctly) is super friendly. He puts you in a good mood and we come back to eat because of him. Having someone like that is a blessing in today's times. I hope the boss reads this. The food was also delicious and came promptly.

I found the food very tasty and the staff very nice. Only the ambience is a little lame.

Die Karte liest sich ganz wunderbar, aber was serviert wird , ist unterirdisch… Geschmacklos, lieblos, schlechte Qualität! Der Service ist relativ bemüht, aber entweder überfordert oder einfach nur unfreundlich. Nie!!! mehr!!!!!

Unfortunately, very inattentive staff, resulting in a very long waiting time even though there were hardly any guests present. With 2 waitresses and 20 guests, we had to wait 30 minutes for the drinks to be ordered. Very incompetent.

Azeb war eine ganz tolle Bedienung!!! Sehr professionell und reizend zugleich! Vielen Dank😃Top!!!!! Empfehlenswert!

Friendly hosts and super good Thai curry

Food very good. Service absolutely underground. Nobody comes to the table, only one drink in 2 hours, even though the place wasn't full. Repeat orders only upon request at the counter. It's a shame for a restaurant with such a great atmosphere. Unfortunately it doesn't work at all...

Bisher waren wir mit dem Service sowohl auch vom Essen recht zufrieden. Heute haben wir aber leider eine schlechte Erfahrung gemacht die ich ihr gerne teilen möchte. Service Bedienung und die Freundlichkeit hat sehr nachgelassen. Als wir uns nach einem freien Platz umsahen waren alle Tische mit Reservierungskarten versehen. Der Laden war leer bis auf 4-5 Tische. Man durfte sich nirgendwo hinsetzen. Es gab so gut wie keine Tische, wo kein Zettel drauf war. Letztendlich beschlossen wir uns doch, an einem Tisch zu setzen. Sofort kam die Bedienung und meinte, die Tische sind besetzt obwohl weit und breit keiner zu sehen war. Auch nicht nach guten 2 Stunden die wir dort saßen. Diesen Laden werden wir auf keinen Fall wieder betreten und werden uns nach besseren alternativen umschauen. Gastfreundlichkeit geht anders .Sehr schade

The quality of the food is okay. Unfortunately there is not enough staff. 2 waitresses and 1 bar employee are not enough. The female staff present was nice, the male staff seemed rather neutral. Unfortunately, I had to wait twenty minutes for my bill and the person sitting next to me had to wait around 20 minutes before he could even order anything. Empty plates are not cleared away and you are not asked if you would like something else to drink. Of course you can tell the waitress this, but people are used to something different in a restaurant. Unfortunately, I also noticed that the mood within the HR team wasn't the best. Since this wasn't the first time I've been there, I'll avoid this restaurant in the future and also try other ALEX restaurants across Germany. My request to ALEX: Hire more staff, then hopefully things will go better.

The food was lovely, but the service is very slow. Considering the staff was just around the bar taking their time. With the drinks our food , we could see that the chef hit the bell twice and it took a while to come over The restaurant was not even that busy Apart from That is the only criticism I can give

Nice, medium-sized Alex in The Square airport area with a small outdoor area. The outdoor area is covered inside. We were there today for Sunday brunch. All you can eat buffet. Sundays and public holidays from 9:00 a.m. to 2:00 p.m. Price per person €20.90 (excluding drinks) including a glass of orange nectar. Plenty of choice at the buffet. Croissants, rolls, bread, pretzels, various cheese, various cream cheese, various cold cuts, salmon, liver sausage, Mettwurst, tomato-mozzarella, cucumbers, tomatoes, leaf lettuce including salad dressings, antipasti, bulgur salad and other salads, eggs (boiled, Fried egg ...), bacon, sausages, sliced ​​fruit, yogurt, mini donuts & muffins, small. Pancakes, soup, spaetzle, fried potatoes, sliced ​​meat, chili con carne, ... a really big selection and everything beautifully prepared. There is something for everybody. The quality is good and the food at the buffet is constantly rearranged and replenished. The drinks from the menu are really tasty and good. Coffee, hot chocolate with cream, various juices, lemonade, iced tea... The waitresses are friendly and attentive. You can park in “The Square” car park and then take the train to “The Square”. Tip: Pay the parking ticket directly in Alex and then “pay” directly at the parking machine with the additional card. We often come here for breakfast and will continue to do so. Clear recommendation!

I thought the food was very tasty and filling. The service was very good, especially the Portuguese guy stood out, who always tried to ensure that we had a good stay in the restaurant. Unfortunately, I couldn't remember your name, but he was very helpful and polite

Every time we go on vacation we go to Alex. Great food, great atmosphere and cool service

This morning we had brunch with 5 people (3 adults and 2 children) at ALEX at the airport in Frankfurt. Due to the high parking fees (5€/hour), we asked upon arrival whether there was a parking ticket discount for ALEX guests for the parking garage. The employee told us that at the end he could give us a 50% discount on the parking ticket when we paid. When we wanted to leave and asked about the discount, the employee we paid to (shift manager of the shift this morning, February 11, 2024) told us that there would be no discount on the parking tickets. We were told that there were five parking tickets that would be given to the 5 people who asked for them first. We pointed out to the shift manager several times that we had already asked for a parking discount over 3 hours before, when the restaurant was still almost empty, and we were guaranteed a 50% discount. There was no mention of a limited contingent of tickets in advance. The shift manager also said several times that she didn't understand what we wanted from her. Thanks to €40 in top for two parking spaces, what was actually a lovely morning unfortunately now has a bitter aftertaste. In the future we would like to have breakfast somewhere else - we are sure that we would have found a much more upscale alternative for €40 more.

We were here on a Sunday evening. The restaurant was moderately busy and we were able to choose a place quickly. After we had to wait a while for our order to be taken, the drinks and food arrived quickly. I took a Currywurst Deluxe. I would classify these as okay in terms of taste and would have liked a little more sausage and curry. The deluxe fries including truffle mayo were good. Conclusion: You can go here for a meal at the airport.

Compared to other branches, it's not very busy, so there are no queues at the buffet!

Die Getränke kamen noch in einer akzeptablen Zeit (ca. 20 min.) Das wars dann...., nach mehreren Versuchen und Bitten eine Essensbestellung aufzugeben wurden wir total ignoriert. Eine weitere Beschwerde am Tresen war ebenfalls erfolglos. Nach 40 min. habe ich die Getränke am Dresen abgegeben und einen entsprechenden Kommentar hinterlassen. Service was ist das

personal super karte sehr gut einrichtung sehr gut gerüche aus der küche ein dickes minus ! preis/leistung in ordnung !

Food was OK and arrived quickly... Service was friendly and attentive. Ambience too dark and loud for me. Parking in the Square parking garage is extremely expensive.

The food was very tasty. Unfortunately the service was subpar. The restaurant was not very busy, but no employee felt approached to serve us. Then after we stared at the employees someone came. But you were dispatched quickly because you had to talk to your colleagues again. Behind us, employees sat down to eat and talked loudly with colleagues and then turned on music on their cell phones. Then our food was eaten quickly. Seriously disappointing!!!!

Pretty good. Service was efficient, although not busy. Food did what it said. Price ok. I would not class the Thai Red curry as the most authentic but it was ok for an airport location.

We were there on Sunday evening and the food was very tasty, nice atmosphere. friendly staff, praise to Bouchra. we will be back when we are in Germany. this is a restaurant we recommend

Were here for the second time now. Very tasty food. Nice atmosphere and friendly staff. We will definitely come back on our next trip to the airport.

My wife and I dined here the night before we flew to Romania for Halloween. We had dined here before and really enjoyed our meals. We were fortunate to get the same waitress from a couple of years before. I forget her name, but she is originally from Africa. My wife ordered the Thai red curry while I went with the chicken Tikka Masala. We enjoyed a couple of glasses of wine before heading back to the hotel. The menu is not extensive, but the offerings are delicious.

We had the connecting flight at FRA. At 11AM on Sunday, this restaurant offered the Sunday brunch at 18.9 EUR. We had the brunch there. The staffs were very busy and didn’t come to us. Therefore, we sat down by ourselves. There are many dishes for the Sunday brunch. The location is above DB station and we took there by the escalator.

We were there on New Year's Eve and it was just beautiful 🤩 🤩🤩

Alex New Year's Eve was a failure!

Meine beste Freundin und ich waren hier zur Silvester-Veranstaltung. Da wir vor einigen Jahren mal dort waren, als es uns sehr gut gefallen hat, haben wir uns erneut hierfür entschieden. Dieser Jahreswechsel hat mich so sehr frustriert, dass sogar das Silvester während Corona mit Ausgangssperre besser war. Den zweiten Stern gebe ich hier ausschließlich aufgrund des Küchenteams. Zwar war das Essen ähnlich wie Kantinenessen. Aber das habe ich im Alex auch genau so erwartet, da das Á la carte Geschäft auch so ist. Allerdings war das Küchenpersonal kontinuierlich dabei, die Menge am Buffet zu kontrollieren und aufzufüllen. Wie aber auch schon in den vorherigen Rezensionen zu lesen, war der Service und auch die Qualität der Getränke die reinste Katastrophe. Die Mitarbeitenden mit fragwürdiger Arbeitskleidung musste man persönlich aufsuchen, um etwas bestellen zu können. Mehrfach waren diese zu zweit oder zu dritt gemeinsam vor der Tür am Rauchen. Die Chefin, eine Dame mit sympathischer Ausstrahlung, saß bei ihren Freundinnen am Tisch. Höflich habe ich sie auf den Service aufmerksam gemacht, in dem ich gefragt habe, ob man sich die Getränke hier selbst holen muss. Sie sagte, dass die Angestellten dafür zuständig sein und hat dann bemerkt, dass an allen Tischen rundherum die Getränke leer waren und die Gläser sich häufen. Daraufhin hat sie ihr Personal sensibilisiert und der Service war für die folgende Stunde solide. Sie fragte mich dann, ob die Kolleg/innen nun besser arbeiten würden. Anscheinend schien das nun meine anstatt ihrer Aufgabe zu sein?! Sie ist dann gegen 23 Uhr mit ihren Freunden in einem Uber weggefahren. Dass dann gar nichts mehr lief, war klar. Um Punkt 2 Uhr wurden dann alle Gäste hinausgebeten und bereits abgeräumt. Musikgeschmäcker sind sehr verschieden und sich über die Musik zu beschweren, ist immer schwierig. Der Job eines DJs ist echt schwierig. Dass nur kurzzeitig getanzt wurde, bereits um 22 Uhr Macarena ausgepackt werden musste und danach nur noch einzelne, übermüdete Kinder auf der Tanzfläche rumsprangen, macht die Stimmung deutlich. Es ist aber ein Zusammenspiel zwischen dem katastrophalen, frustrierenden Service und minderwertigen Getränken. Da kann keine gute Stimmung aufkommen. Viele Gäste sind bereits vor 24 Uhr gegangen. Lediglich unser erstklassige Hotelaufenthalt im Mariott hat unseren Aufenthalt dort gerettet. Die Silvester-Veranstaltung war so schlecht, dass diese uns und vermutlich vielen anderen Gästen noch lange in Erinnerung bleiben wird.

Ich hatte das „ALEX-Silvester-Paket“ im Squaire für 89€ pro Person gebucht. Leider war dies ein sehr großer Fehler und ich bin zutiefst enttäuscht. Das „Buffet“ bestand aus vier verschiedenen Vorspeisen, fünf Hauptgerichten im schlechten Kantinen-Standard und zwei Desserts. Das Buffet war sowohl geschmacklich, als auch quantitativ unterirdisch und entsprach keineswegs unseren Erwartungen. Zudem kam, dass es auf der beschränkten Getränkekarte keinerlei Cocktails oder Limonaden gab. Zu dem mangelhaften Essen und der beschränkten Getränkeauswahl kam dann noch ein unfassbar schlechter Service. Unsere Service-Kraft kam in 3 Stunden Anwesenheit zweimal an unseren Tisch, und das auch nur nach unserer Aufforderung. Er war lustlos und begrüßte uns nicht einmal. Besteck und Teller wurden über Stunden nicht abgeräumt. Die anwesende „Chefin“ schien sich ebenfalls nicht um die zahlreichen unzufriedenen Gäste zu kümmern, und vergnügte sich lieber mit befreundeten Gästen am Nachbartisch. Insgesamt war das Sivester-Special nie im Leben 89€ wert und ich fühle mich abgezockt und betrogen. Ich werde das ALEX Frankfurt The Squaire nicht wieder besuchen und kann es auch niemanden empfehlen!!!

Feel like I should clarify some things. 1. The waiters are super friendly unless you are someone who acts like "there are people for that" in every day life. 2. Considering that they are located in the airport area and open on holidays and sundays (in germany) the prices are reasonable. 3. It's winter, a nice mulled wine was similar in price to that in the Christmas markets outside in the nearby cities. Can't complain, besides the various hotel restaurants and bars will charge 25%+ for the same drink with a lower quality. 4. The prices for some of the drinks seemed expensive and then they brought out almost two glasses worth of handmade mixed lemonade style drink for the person. I would encourage you to disregard the negative reviews and keep in mind that it is an airport restaurant.

The best coffee that I have ever taste! The orange juice very little in amount.

Way overpriced convenience food, that's not cooking... Just one of those places where they heat up factory made food and put a high priced tag on it. My "superfood" salmonbowl consisted of 4 tiny pieces of Salmon, smoked and cold out of the icebox, fishbones still in the fish together with lukewarm sweet rice in the middle (why sweet??) some salad...€17! €, not Super at all...super disappointing. Beverages also way overpriced.

Ich war nun schon öfters hier, doch heute war ich dann wirklich zun letzten mal hier. Hatte die Chicken Karaage Bowl und den Bernsteiner Kürbis Burger, mein Kollege den Cheeseburger. Gegen die Bowl ist nichts einzuwenden, kleine Portion für diesen Preis, doch das Fleisch im Burger war ein kompletter Reinfall! Zeh, zusammengepresst (nicht frisch), geschmacklos, überhaupt nicht saftig/sehr trocken und gummiartige Konsistenz. Die 2 Sterne vergebe ich für die Bowl und die Limo. Es war nicht viel los im Restaurant, trotzdem wurden wir weder während dem Essen gefragt ob es schmeckt noch ob wir etwas als Nachtisch haben wollen; daher hier auch kein zusätzlicher Stern Leider für diese Essens Erfahrung viel zu teuer! Sehr schade, wir kommen nicht mehr wieder und können es auch nicht empfehlen.

Wir waren mit 4 Personen zum Sonntagsbrunch dort, alles top! Preis-Leistung passt, nette Angestellte, nette Atmosphäre!

Gutes Essen, guter u. Sehr bemühter Service und gute Auswahl vegetarischer Gerichte

Bedienung war unglaublich freundlich, obwohl sie viel Stress hatte. Brunchangebot war sehr gut, leider zu wenig Personal, um wieder aufzufüllen. Veganes Angebot, mehr wie dürftig. Schade

Took waiter 10 min to come to our table. Another 10 to bring our beers and get order. Another 15 to bring order. My schnitzel was inedible. It tasted foul. I told waiter that meat was spoiled. He said they get it frozen. I think somewhere on the way in transport it got defrosted and spoiled. Ordered drink with desert. Never got it. When I enquired he told me they run out of one of the ingredients. Each time I had to look around and ask him to come over. Worst service ever, on top of worst schnitzel ever.

Auch im Frankfurter Fernbahnhof gibt es ruhige und saubere Ecken, in denen man entspannt auf seinen Zug oder Flug warten kann. Eine Empfehlung ist da ganz sicher das Alex im oberen Westflügel des Squaire. Die Speisekarte sollte für jeden Geschmack etwas dabei haben und die Preise sind unerwartet niedrig für solch eine Location. Essen und Trinken kommt rasch auf den Tisch, denn das Personal ist aufmerksam und auch noch sehr freundlich. Das Essen selbst wird liebevoll angerichtet, kann jedoch nicht voll überzeugen. Bänke, Stühle und Tische sind einladend und bequem. Außerdem wird nach jedem Gast gründlich gereinigt.

Wir waren auf Nahrungssuche auf dem Frankfurter Flughafen. ... nur Fastfood was wir alle kennen. Und dann ... auf den Tip von einer freundlichen Polizistin ... diese Empfehlung. Wirklich super Preis/Leistung Verhältnis. Alles frisch zubereitet und mega lecker. Nette Bedinung oben drauf. Also wir kommen gerne wieder.

Tolle Lokation und auf jeden Fall zu empfehlen, wenn man am Flughafen etwas essen möchte

We were staying at the Hilton in The Squaire so walked over for dinner one night. The location is nice and the restaurant has cute decor and lots of seating options (tables w/ chairs, tables w/sofas, etc). No one is really there to greet you when you arrive so we were unsure whether we should just seat ourselves our wait for someone to seat us. We wandered towards the back and asked the bartender who told us we could sit anywhere. Menus have German titles, but also have a description in English. It took awhile for the waitress to come by our table, but she was very friendly and spoke great English. The food didn't come out quickly, but I think there is an overall lack of staff. Our food was okay- not great, but not bad- and was reasonably priced. I would almost describe it as a little nicer than a Denny's - kind of generic, but you can't really complain for the price. Would I eat there again? I guess.....but we'll probably try the German beer garden that's up there first.

Leider nicht mehr wie es war. Wir haben ewig auf unser Essen & Getränke gewartet. Um 20:50 gab es keine Waffeln mehr (Waffeleisen schon aus!), die Hälfte der Eiskarte war "nicht verfügbar", um 21:20 wurden keine Gäste mehr angenommen, obwohl bis 22 Uhr geöffnet ist. Das Essen war OK, der Service war aber ganz und gar nicht professionell. Sehr schade...

Ich war heute Abend 04.09.23 im Alex Flughafen das Service 😊 ist super freundlich und das Essen sehr lecker nur zum empfehlen 😋 wenn jemand zum Flughafen kommt .eine große Lob an Boushra und seine Team

We have been there several times. Service has vastly improved from the first time we visited when we waited a long time to be served. The menu is large also with a full bar. We had tasty food, good red wine and beer for a very good price. Highly recommended.

Sehr schönes Ambiente. Große Essens- und Getränkeauswahl. Personal sehr freundlich. Alle Preise, setzt man die Parkgebühren dagegen, sind angemessen. Wer lediglich den Flughafen besichtigen will und das Alex zur Einkehr beabsichtigt, der sollte das Parkhaus Gateway Gardens (günstigere Parkgebühren) nutzen und eine Station mit der S-Bahn (alle 15 Minuten) bis Terminal 1 fahren.

Einfach schön hier! Selbst die Preise sind sehr fair für Bahnhofsverhältnisse. Bedienung super nett. Homemade Eistee + Currywurst waren top. Es sieht sehr modern und rustikal aus. Alles war sauber.

Essen war lecker und Preis hat alles gepasst, Bier etwas teurer allerdings Lokation gemütlich im Flughafen von Frankfurt.

Nette Bedienung und leckere Speisen 😁

Wunderbar! Leckeres Essen, super Ambiente der Service ist auch perfekt, meine Empfehlung ist das Frühstücksbuffet.

Tolles Lokal, sehr freundlicher Service, gutes Essen.

Sehr kulantes und nettes Personal, waren heute morgen zum Frühstücken da. Klare Weiterempfehlung.

Pleasantly surprised. Decent foid choice . Good prices and great service

We had 2h lay over between landing in Frankfurt and our train and had dinner at ALEX. The service was polite, we waited a while for the food but it was surprisingly good! The added benefit were super comfy sofas. We paid 50€ for two mains and two large beers.

Mein Eindruck vom Alex im The Squaire ist etwas gemischt. Die Location selbst ist klasse, es ist dort eher ruhig. Die Innenausstattung ist natürlich Geschmacksache, mit gefällt sie ausgesprochen gut. Hier verweise ich auf die sehr schönen und aussagekräftigen Fotos anderer Rezensenten. Das Lokal ist „stylisch“ und entspricht dem Zeitgeist maximal - soweit ich das beurteilen kann :-) Mein Essen - einer der Burger - war eine gute Portion und ausgesprochen lecker. Die Pommes waren leider schon etwas abgekühlt, aber noch essbar. Die Servicequalität allerdings hat noch Luft nach oben. Der junge Mann, der uns bediente, war offensichtlich neu in der Branche, wie groß ein „großes Weißbier“ ist war ihm nicht klar. Wir waren zu zweit und bestellten als Vorspeise das - überaus schmackhafte - Vitello Tonnato mit dem Hinweis, dass wir es uns teilen würden. Leider stellte er uns nur das Gericht selbst hin, zwei Teller für uns musste ich mir vom Buffett holen. Im Verlauf unseres Essens waren ein paar Tische weiter drei Servicemitarbeiter:innen beim Mittagessen. Das ist grundsätzlich völlig in Ordnung, führte hier aber dazu, dass es keinen mehr gab, der für uns zuständig gewesen wäre. Das sind alles keine großen Probleme, allerdings wirft es ein Schlaglicht auf die aktuelle Personalsituation - nicht nur - in der Gastronomie. Fazit: Trotz aktueller Schwächen im Service eine sehr schöne Gelegenheit, eine Pause bis zum Abflug, zwischen zwei Flügen, zwischen ICE und Airbus, angenehm zu verbringen.

My Ribeye was cooked correctly but wasn't the best cut of meat I've ever seen. Prices are good, service was ok. Can't really complain for an airport restaurant.

Ich hatte 25 Personen zu einem Betriebsjubiläum ins ALEX im SQUAIRE eingeladen und wurde von der Reservierung, über die Bewirtung, bis zur Rechnungsstellung, vom gesamten Team (Natascha, Bouchra und Stanley sowie deren vielen anderen fleißigen Kolleginnen und Kollegen, die z.B. in der Küche arbeiten und deren Namen ich nicht kenne) ganz hervorragend unterstützt. Das Restaurant liegt im SQUAIRE, direkt über dem Fernbahnhof, in der Nähe des Terminal 1 am Frankfurter Flughafen und ist daher sehr gut zu erreichen. Es ist naturgemäß sehr funktional eingerichtet und sehr sauber. Obwohl es zu den anderen Restaurants, die sich in der Nachbarschaft befinden, offen hin gestaltet ist, empfindet man keinen Lärm, den man vom öffentlichen Bereich befürchten könnte. Sehr nett war, dass wir in einen Bereich platziert wurden, der etwas separat lag. Die Auswahl der Speisen des Frühstückbüffets ist sehr reichhaltig und wurde wirklich von jedem meiner Gäste sehr gelobt. Viele erwägen nun, demnächst ebenfalls Feiern zu ihren Jubiläen dort zu organisieren. Ich kann das ALEX empfehlen und möchte mich noch einmal beim Team für den tollen Service bedanken.

Schöne Location. Man kann drinnen sowie draußen unter dem Glasdach sitzen. Die Auswahl an Speisen und Getränken ist vielseitig. Unsere Speisen waren lecker und durchaus auch mal anders als sonst. Das Vitello Tonato kannte ich so zum Beispiel nicht. Dennoch war es lecker. Das Servicepersonal war leider nur äußerst selten zu sehen, dann aber freundlich.

Excellent place to eat! Don't spend extra money at the hotel restaurants. This restaurant is reasonably priced and a large menu. The food is good and the service is friendly. You will find it on the upper floor of the Square west. GOOD TO KNOW FOR USA TRAVELERS: If you aren't familiar with Germany, you typically seat yourself. Double check your order if you don't speak German. Pointing at the menu helps. They have menus in English and French, just ask. Don't expect spicy food in Germany. If you want American style food like you are used to, wait until you get home. You have to ask for the bill, they won't push it off on you.

Conveniently located on the upper floor in the "Squaire" in Frankfurt Airport. The staff were very friendly and helpful with describing menu options. Nice ambience, with a wooden look that can make you forget for a while that you're in an airport terminal, has a real restaurant feel. Seating available indoors and outdoors, including seating for large groups. The food itself was tasty and creative, and the prices were moderate. They were also open a bit later than some other restaurants on the holiday when we visited.

Bestes Lokal vor Ort mit aufgewecktem Service und leckerem Essen, Preise dem Standort durchaus noch angemessen !

Awful!!! Im extremely upset at what happened today. We pointed at the white wine and ordered a Riesling, the waiter then brought over the incorrect bottle. We opened the bottle and saw it was red wine, therefore didn’t drink any of the wine and asked for the bottle to be switched. We were told we could not switch !!!! As we had opened the wine, not only that, we couldn’t be charged for just a glass, we had to pay for the entire bottle even though the incorrect wine was available by the glass. Disgusting !! We will be emailing head office as company policy was not followed and we forced to buy a beverage we did not order!!

Thank you, management, for improving the conditions of service. Last time, we waited for a lomg time, but this afternoon, the service was quick and just as friendly. I had the same red Thai curry and enjoyed a glass of red wine. Very good taste. I left very satisfied. Keep up the good service and tasty food!

This restaurant provides a variety of foods on the menu. It is a change from having just German or just Italian food at the square. Restaurant has a nice atmosphere. Servers are very nice, but there are only very few of them. Many customers seemed frustrated waiting and some even walked out. We had Thai red curry and pflammkuchen, beer, and red wine. They were all very tasty. Hope the management will conder improving the service.

We tried this restaurant because the hotel’s was closed. Service was really poor. Food was ok but not great either. I would not recommend it. We wanted to try again when we came back but we were not allowed in although it was not yet 21 and in the restaurant there were still customers, despite being with two children. There may be reasons for that and the review is not linked to this

I ate here as an alternative to the Hilton, as the Hilton Garden Inn restaurant was closed. What a good find! Cozy atmosphere, comfortable seating and excellent service. I had a Japanese style poke bowl with breaded chicken and a glass of wine. The Food was delicious and the cheapest red wine (a Rioja) was very smooth. Total price 17 Euro

Large selection of food and drinks at a moderate price- much more than the Hiltons where we stayed. Wonderful that this restaurant was open for us weary travelers in the shopping center attached to the airport. Quick and cheerful service by Franziska.

After I resumed traveling to Germany again I stopped in Frankfurt and opted for the breakfast offer. It used to be quite good. This time so much. It took a long while until I got the attention of the waiting staff. It was not busy but my cappuccino took them another 15 minutes to serve. The food quality is not good anymore. They don't refill the warm items like eggs and hash browns and you are left with greasy leftovers. The pancakes are really bad. Chewy and the sirup is of the lowest quality. I will not go back there, not recommended anymore.

I travel to Frankfurt Airport often and have tried most of the restaurants and this place was nothing special. I was ignored for 20 minutes on a quiet evening and when I did order it came to my table in less than 10 minutes. The food had clearly been microwaved, the curry was scorchingly hot whilst the Naan bread was cold. The chicken pieces were almost perfectly square suggesting that it was mass produced. The rice was fragranced which ruined the mediocre taste of the curry and the Naan was more of a soldier than a bread

Fabulous- the raclette burger was so amazing. Service was very nice: enjoyed some CAlifornia wine. Really amazing and top notch

During COVID, finding good restaurants has been difficult, especially at the airport. For the longest time, the only restaurant for dining in was at the Marriott. My wife and I did that several times while transiting the airport on business. This time, we dined at...

I don't know where the good reviews come from because the service is below average. Don't know the stuff at all, something you're used to at McDonald's even better

Call literally the service we received from our waiter was quite good however the lemonade drink in fact was not a lemonade drink. I ordered a bottle of water and was given a baby glass even though I requested a large glass (I then waited...

We were served by an older waiter who us excellent advice Five stars for service in this restaurant!

Every time I come thru the airport I will have breakfast here it’s a German buffet style and it is amazing and well worth the price

It’s been literally two hours I’m waiting outside for them to come and take my order. Disappointing.

I have eaten at Alex many times on multiple visits to Frankfurt Airport. It has a good menu and food cooked not bad - when it eventually gets to you!! The service is always so slow - friendly, but slow. To the extent that tonight...

There was only one waiter available on 10/11/2019 when we sat down for dinner just before 18:00. All other staff were hanging around the bar. My husband got the wrong burger and ate it without complaining because he was tired, hungry and couldn't wait for...

Oftentimes the train station can be tough to find a decent sit-down meal but ALEX does a fine job. A very diverse menu, decent wine selection and reasonable service. Not much more you could ask for in this setting.