ALEX Frankfurt MyZeil in Frankfurt am Main - Telefonnummer, Reservierungen, Bewertungen

It's much better compared to Korea's Kimbap Heaven. I was able to comfortably eat meat during my 5 nights and 6 days stay in Frankfurt. The alcoholic gin and tonic drink had a lower alcohol content than expected. It's a good place to eat, drink and have fun with friends.

Good service, delicious and healthy food!

Great taste, good food, nice presentation.

The Alex is very beautiful and offers a nice look. The selection of food and drinks is large, so there is definitely something for everyone. The service was very good. Both employees were attentive and polite. Our dish was good, I personally didn't really like the dressing below but my companion did. Therefore there are 5 stars. The portion size and quantity of food are a little small and in my opinion the price doesn't match. For me this is too expensive. Of course you pay for the location and such, but that still “bothered” me a bit.

Was at ALEX for the first time today. Had a coffee and a water. My companion had iced tea. Including the tip we paid 14 euros. The food looks very good. I will definitely go there again and research the menu.

Total system catering and the Alex can't even reach this standard... food below average and too greasy, indigestion the next day, dirty wine glasses (even though they've already been replaced), mice on the floor and certainly not cheap for what you get

We were there for lunch on Wednesday and were greeted by an incredibly bad-tempered waitress. A table by the window just became available and of course we wanted to sit there. We were told that we should sit somewhere else because she had to clean the table first and she could only do that if all the chairs were free. We said it wouldn't matter, we'll wait. She didn't like that either. No matter, we sat down and oh wonder, we were able to clear and clean the table without any problems. After us came a group of 5 people who also wanted to sit at a table by the window. Same game, but this impossible waitress told the people who also wanted to wait that it would take a long time until the table was clean (there were only 3 glasses on the table). They were so angry that they left. And it wasn't even half full! Such business-damaging behavior is unbelievable.

The ambience and the food were great. But the unfriendly and demotivated demeanor of the service staff somewhat damaged the positive overall impression.

Wij hadden hier met drie van ons salade en een van ons had een zoete aardappel . De gerechten waren smaakvol en de porties voldoende. De medewerkers zijn helaas wat ongeïnteresseerd. We kregen binnen een normale tijd ons eten en de huisgemaakte limonade was erg lekker. Het restaurant ligt op de bovenste verdieping van het winkelcentrum My Zeil.

We had dinner there together last week. We waited a long time for the condition, but that was at least the worst. All 3 of us had extreme problems after this meal. gastrointestinal etc. Now we discovered a mouse in the restaurant again on another day... hygiene concept catastrophe Eating just not good

A really nice atmosphere, I was there for the first time with my best friend and we both really liked it, but I was a bit disappointed that my request wasn't properly taken into account for my dessert. Otherwise, the food was really delicious and I really liked everything else, I'll definitely be back.

I think disabled people are not welcome here!! I just wanted to treat myself to a little coffee, but unfortunately I was completely ignored! Although I informed them in advance with a friendly face that I only wanted coffee. I looked for a seat and the waitress (a bit Latin American looking) waited coldly until I got up and just left. I only have MONEY because I didn't want to eat breakfast shouldn't make a face like that! And because I look disabled you shouldn't look like you're from another world!

Well eaten but a little expensive. The prices mentioned on the cards are not up to date so there is a unpleasant surprise when paying. The server was not very responsive…

Food was very tasty and served quickly, but the waiter seemed a bit annoyed even though it wasn't full. Still very tasty.

Nice location but the good was average. Friendly and fast service.

Great for breakfast or brunch. We've been here a few times this year, so that says a lot. The selection is okay for a breakfast buffet, the food is freshly prepared and is constantly checked and replenished. Depending on the day, service is fast or slow, between attentive and ignoring the interested, we've seen it all. With a bit of luck you can even make a reservation by phone if you don't get told to try it spontaneously because you don't feel like entering a note in the reservation book, since online reservations are only possible from 2 p.m. The location is okay in the top part of the MyZeil, the view from the terrace of the lines themselves and over the roofs of the city is quite impressive. All in all, you can enjoy going here, even if the service is sometimes not that great.

The staff is extremely unfriendly, the chicken karaage bowl had almost no chicken in it, the salad was not fresh. Everything from ordering through getting the order to paying took a lifetime. The waitress was extremely unfriendly as we didn't know German, but straight up told my husband that she wishes to round up the bill by maybe 8%. Come on! If you want to charge for service, do so, but don't present the fact that you WILL take a tip regardless I want it or not. My husband didn't oppose as he is from a country where tips are not a thing and he doesn't know how to handle it. If I was the one paying I would have said no. Tips are for great service and are optional based on the guest's decision.

We waited 30 minutes to have our drinks and more 30 for the server take what we want for lunch and more 40 minutes to receive our plates . I never seen a place so terrible like this . Avoid this place .

Disrespectful service. I asked for the sauce to be served separately, the waitress said it was fine. When the meat arrived, it came with sauce along with it. I asked her opinion about whether the salad was tasty, but he didn’t answer. Inattentive waitress.

Very good great ambience very nice service very good food good price performance ratio comes to Alex Franco

Ich bin um 10.15 in das Lokal gegangen und habe mich hingesetzt. "Schon" um 11.04 kam eine Bedienung und fragte was ich denn möchte. Bis dahin konnte ich mehrere Bedienungen am Handy und Laptop beobachten. Ja, ich habe mich nicht großartig bemerkbar gemacht. Aber in einem fast leeren Lokal sollte hinsetzen reichen.

The view here is beautiful and you can see a lot here. There is also a large selection of food here, which also tastes good. The staff are nice, but things seem a bit reorganized here. The prices are already relatively high. Will definitely come back here again.

We (3 people) were in the restaurant on Saturday of the European Championship (round of 16 DE vs DK). Not in the evening during the games but at lunchtime shortly after the breakfast buffet. The facility has its best days behind it. Chairs are mostly defective and should be “restored”. The employees, who seemed a bit small to us, were a bit overwhelmed. We involuntarily spent almost 2 hours in the restaurant from the first contact to paying (3 portions of waffles and 5 drinks). Other tables were significantly faster, so really faster. Two people come to the restaurant almost an hour later than us and even have their food before us. So if Deutsche Bahn opened a restaurant it would be called Alex in FFM, you wait forever for everything and you're late. Sorry but that doesn't work at all. Just because scantily clad female creatures enter the restaurant on a hot day doesn't mean you can ignore other tables. Then the waffles: all 3 portions cold (fresh waffles) banana split waffles became strawberry chocolate waffles without any info. There was no ice cream because the machine was broken, that's okay. But leave everything out and don't go for your own wishes. Drinks were also prepared according to your mood. Ordered 2 drinks twice and prepared differently both times. For us it was the last time at Alex in FFM. Unfortunately I was very disappointed.

Stay away from ALEX in Frankfurt MyZeil! We were at Alex on a Saturday around 12:30 p.m., were taken to the table by the waiter and sat down. Let's look at the cards, the waiter came after about 15 minutes and immediately said that xyz was out, then we needed another "time to think about it", here too it took a relatively long time until a waiter came and took our order. In the meantime, we noticed that one of the chairs was so broken that the spring had already gone through a hole and literally "impaled" you. After we placed our order, one of the three drinks came relatively early, the other two took ages - the first one was almost empty. The next drink order went the same way. Here too it took ages until the drink was brought. We waited an incredibly long time for the food, but (I would say) it was ready a long time ago. The waffles we ordered arrived cold and slightly dried out. The icing sugar had already "melted" and at the same time ingredients were left out, but we didn't make a "fuss" in the store and just accepted it... We just wanted to get out. In total we spent a little over 2 hours at this store for drinks and waffles. In my life I have never experienced such a bad ALEX as here. I can only expressly recommend that everyone avoid this store.

Sat for 15 minutes, no one came, left again. A pity

A very nice place in the very center of Frankfurt. Very good Flamkuchen, in a completely different version. Caprese is my absolute favorite!

Very nice atmosphere, great Sunday brunch buffet. Friendly service. There was nothing to complain about during our visit.

DO NOT ORDER A CAIPIRINHA!!!!! Ordered a Caipirinha today and unfortunately didn't even get a watered down Mojito... When asked, they said that's how it's done here - but unfortunately it's not on the menu... Unfortunately, the food is just average, at least the curry... Otherwise the cocktails probably taste pretty good, but who knows...

The food was very tasty, but the schnitzel was very small. Child size...Before was better

It was good! The food there is just getting more and more expensive and the portions are getting smaller and smaller.

Wir waren zu viert zum Mittagessen hier. Sehr gutes Essen und nette Bedienung. Dazu kommt das es keine Lange Wartezeiten gab. Wir würden auf jeden Fall wieder kommen.

The triangale pasta was excellent, enough sauce and the pasta was not dry, the beer was great, another classic pasta with tomato sauce was dry and the lime lemonade was good. The prices are classic German :) the service is a bit slower...

On Saturday only buffet for breakfast, selection good, but only 1 coffee + 1 croissant wasn't possible - a shame. buffet is good

What can I say about last night, I'm still pretty shocked by the service, or you can't even call it service. Let's start at the beginning, how can every place be so dirty, whether on the table, chair or floor? The table isn't even wiped for the next guests. The three waiters stood at the bar, chatted and ignored some tables for at least 10 minutes, practically during cocktail happy hour, so no one could actually order anything. A whopping 2 minutes before the end, the waiter came up with the idea of ​​serving our table and through haste we even managed to do it. Embarrassing when the same waiter comes to the table again after 5 minutes and no longer knows that we have already ordered, he has simply forgotten?! Um, it's great how you feel as a guest, I'm really amazed by your service in general, how hard it is to work. The location itself would be pretty cool if it were clean. I can't rate the food, the cocktails were ok. But there won't be a next time, unfortunately the shop is far too unfriendly.

Absolutely great, if you're in Frankfurt you just have to go there, there's no passing it by.

We had a nice family time here. The ambiance if this place is very pleasant. The waiter was very friendly and polite. We ordered some snacks and drinks. Our order came fast and everything was tasty. Overall it was a decent experience.

The store looks fantastic, but looks aren't everything. The food didn't taste as good as it was ordered on the menu The kitchen probably has no idea how to make food. Waiter didn't wipe table when we got the used table where others were previously sitting So, I only gave the two stars because of the ambience

Phew, where should I start?! The schnitzel is Tk. I really don't have to go to a restaurant to eat it, even my children didn't like it. The pasta with tomato sauce tasted like nothing, pasta was overcooked, no salt. The lettuce was so old, so many bad leaves. And our drinks didn't come until we were almost finished. It's crazy, I haven't eaten such bad food in a long time. That was the last time there.

Service quality varies depending on which time you go. Have been here many times. I find it best between 2-4pm on a Sunday or during weekdays. Otherwise it’s overrun and it take more than 15min until someone comes around. The house made lemonades are awesome.

Alex is no longer the same as he used to be. When we arrived and sat down we were ignored by the waiter and waited 10 minutes. Then we moved around and the waiter was super nice. We waited 15 minutes for 3 cappuccinos and 3 blueberry iced tea. Cappuccinos were cold and the iced tea wasn't cool. The iced tea simply tasted like a concentrate. The one star only goes to the nice waiter.

I was there for brunch with my girlfriend today and were welcomed and served by Monchi. Just a great, lovable young man who does his job with passion. We felt very comfortable. Buffet very good again ☺️

Great location. Excellent service, greetings to Monchi :)

Good food, delicious drinks and a very nice ambience above the rooftops of Frankfurt. Special praise goes to Samy, who served us very nicely and got us a table at our request that wasn't actually free (thanks again!)

Their service was TERRIBLE . We waited like 15min for cleaning the table and bring to us menu . We asked them 3 times , after 15min later one of the employee came to clean the table and when I asked her about menu, she told me that it’s “behind” me with smugly way. And when I told her that how can I know that it’s “behind” me , she said “what you want , you want me to take and bring it to you ?” And after when I told her that it’s her job she immediately said that if you want you can leave . What is this behave , what is this service ? How can we know that where is menu ? As I mentioned before , service is terrible , most of employee are rude . I disappointed. After all of course we left and just moved to cross of their restaurant , name is “bigchefs ” .

The food is very good. The service is top and there is a very relaxed atmosphere

The Berry Lady drink wasn't anything special and didn't taste that good. The chicken teriyaki had very little chicken in it and way too much sweet potato. The service was good, but the food wasn't.

I really enjoy being here every now and then. The food is very tasty, but apart from the cake the price is also €€€ - €€€€, because a soup with shrimps that only has 3 pieces in it for around €20 is expensive. If the same soup with e.g. For example, if 12 large shrimps had the same price, I would completely understand the pricing. What's particularly good here: the sweet potato fries with mayonnaise. To visit here, you should ideally make a reservation and allow at least 45 minutes. If you prefer to take it easy, plan on 90 - 150 minutes. If it is very busy, it can take 20 to 30 minutes between ordering and the cake being delivered. €€€ - €€€€: If you want to eat your fill at the given prices here, have not eaten anything before and also want to have fun with the drinks without paying attention to the price, then you should expect €100 - > €300 per adult.

Their service was TERRIBLE . We waited like 15min for cleaning the table and bring to us menu . We asked them 3 times , after 15min later one of the employee came to clean the table and when I asked her about menu, she told me that it’s “behind” me with smugly way. And when I told her that how can I know that it’s “behind” me , she said “what you want , you want me to take and bring it to you ?” And after when I told her that it’s her job she immediately said that if you want you can leave . What is this behave , what is this service ? How can we know that where is menu ? As I mentioned before , service is terrible , most of employee are rude . I disappointed. After all of course we left and just moved to cross of their restaurant , name is “bigchefs ” .

was very full, but a normal Saturday on the Zeil, you have to expect that, but the service was still very nice and the food and drinks were very good!

Sorry, I used to love going to Alex. Unfortunately, Alex is a catastrophe here on Zeil. This review refers to 2 visits, the first time I thought it might go stupid, but after the 2nd time Alex has taken care of it for me. On our first visit we were only there to eat, the food itself was okay, but the portions are not particularly large compared to the product photo and price. However, the bad thing was that we ordered pizza rolls and NO ONE noticed that they were moldy. The waitress was visibly uncomfortable and we logically refused the replacement product... On the second visit we were there for cocktails on Saturday evening. As always, the upper area was actually closed. All the tables downstairs were occupied. There were 2 waiters for the entire area downstairs, both of whom were massively overwhelmed. We waited over 30 minutes for the first cocktail order to be taken and only received them 30-40 minutes later. Because we were waiting, we were hungry and ordered something. Since we were sitting right in front of the kitchen, we saw the finished dishes piling up and ours was there too. After about 20 minutes, a cook (!) helped out the waiters and brought us our now cold food. A little later we ordered another round of a vodka lemon and a gin and tonic, which after 40! Minutes still weren't there. For those who don't know: A sip of alcohol is poured into a glass and the mixing material is added in a small bottle. HOW can you not get this together in 40 minutes. We then asked again, waited another 15 minutes and then went to pay. Our waiter saw us leaving and didn't react until his colleague called him repeatedly to cash in on us.

We come here every month and are always amazed by the great service and delicious food.

Very nice atmosphere, nice, mixed crowd and very tasty food 😋

Great food, good staff, and a beautiful view of the Zeil

Nice personel. I like it more in Frankfurt than Alex in Skyline Plaza.

Well attended but very pleasant and friendly. Reservations would be an advantage.

Service was very unfriendly but the food was very tasty

Food was fine, atmosphere is urban, service is straight trash. Waiting 30 minutes for a vodka lemon is unacceptable.

The food comes at different times, the food looks different and is much smaller than how it is shown on the cards. In addition, cocktails are not another recommendation... they consist of 80% water and you pay a cheeky price for that. I was very happy to spend a morning here but was very disappointed.

Incredibly nice staff (thanks Monchi!), great food and great ambience right above the Zeil. 👌

Contrary to some of the comments I read here: super friendly service and the food (burgers) juicy and tasty. Maybe the pattie was a little well done, but nothing else to complain about. An ambience where you enjoy spending time and letting your gaze wander over the city. Gladly again :)

The food was very tasty and our service was top.

Food was great and the service was very nice. I recommend it!

We just ordered something to drink. It was really good, very refreshing, I can highly recommend the Homemade Original. Service was also good, very friendly and attentive.

The staff present was very friendly and accommodating. Drinks also perfectly prepared and a very welcoming atmosphere

We had a very disappointing experience. This one waiter was very rude to us and got our order wrong. We specifically ordered a dish without a sauce and he not only got it wrong, but also got mad at us for no reason. This person really needs to learn how to treat customers. I will definitely NOT be coming back here, what a shame because the food was actually decent. Service experience was just a letdown :/

It was okay. Unfortunately, the schnitzel was very small and there were hardly any fries. But it was delicious. Unfortunately the price is a bit too high.

It was an amazing experience also waiter’s service was amazing I would definitely come here again

Love ALEX! Outstanding service, great food, amazing beverage selection. I love the Caesar wrap and the burger! Try the violet spritz! Definitely worth it and they accommodate a big group through online reservations. Five stars!

Nice service and a really nice atmosphere

Cozy atmosphere, very good service and a large selection of delicious dishes of all kinds.

Great service, good atmosphere. Always my pleasure :)

I've been going to Sunday brunch with my family almost every weekend for a few months now. What I like the most in the buffet is definitely the smoked salmon, but the last time I came, this was replaced by matjes/herring fillets. I don't know whether this change was due to price reasons or something else, but I (and my family) are certainly not happy about it (since the hot dishes in the buffet are, well, not very convincing in terms of quality and taste). Although the atmosphere is relatively cozy, the service is rather poor, as there are often only 1-2 waiters working, but there is not much to complain about in terms of the service itself, but 1-2 more workers probably wouldn't hurt, as they are always a lot are too busy, and therefore groups of people often have to wait at the entrance to be seated. We'll go again now, but if it continues to be the case that the salmon is out, we might consider going to the brasserie next door for brunch.

Food was catastrophic! 17€ for pasta that was absolutely bad, watery and tasteless!

The food was actually quite good. Even cheap in the lunch menu. The service, on the other hand, was incredibly unfriendly. Waiting times in the almost empty restaurant were unbelievable. I then skipped the dessert that was actually included in the menu and was no longer offered to me. Unfortunately, an overall unpleasant experience. Service gets zero points.

The institution is not bad. The atmosphere is pleasant, the music is moderately quiet, which is good. We immediately accepted the order as soon as we were ready. The employees are friendly and kind. The food is delicious, the portions are big enough to fill you up, and not expensive. I recommend this institution.

The first and last time Alex in FFM. Even ordering drinks was extremely difficult because the waitress was already overwhelmed and only a partial order from everyone at the table was taken. Only after another request was the rest of the order taken. The food we ordered was waiting for over 30 minutes and was therefore cold. Instead of serving it, people preferred to check their cell phones or talk to their colleagues. When we mentioned this we received the first cheeky comment from the waitress. Empty plates and glasses were not cleared away and drink orders took forever. The service was a complete disaster. And a little note on the side. Gossiping about customers in English isn't particularly smart. Especially if you come from the catering industry yourself, you feel doubly or tripled fooled here.

Worst Alex visit ever! Waitress was so incredibly unfriendly and annoyed by everything. First of all we had to wait an extremely long time until someone came to order. When we then placed our order, the waitress said “that will take half an hour, not that there will be a theater again soon” Sorry?? How can you talk to guests like that? We noticed that the others had asked about their food a few times, but treating other guests like that is not acceptable! Additionally, the teriyaki chicken was simply disappointing! Four pieces of chicken. The wok vegetables consisted of 90% onions and 10% carrots. Never again!

The food was ok and the parmesan, which cost extra, was also ultra fantastic... not. Unfortunately there is no option to give 0 stars because the service definitely deserves it. Unfortunately the staff didn't manage to provide enough drinks. Cleaning up wasn't their forte either, we did that ourselves after 30 minutes. Afterwards you are asked what is wrong with us and why we are so ungrateful?! How presumptuous. Definitely not worth a visit.

More like kak. Standard FFM tourist trap, food so-so, drinks ok, service lousy. I hope the investors get their money back, they were promised a lot 🥲 PS: Parmesan costs extra (Italians hate this trick)

It's already getting old. When it rains, it drips through the roof. But can't do anything about it. Staff very friendly

Far too loud and there was a draft everywhere through the open windows. Portions too small for the prices and nothing special in terms of taste. Service was nice and accommodating.

We usually go to Alex's when we are in Frankfurt and have always been satisfied. Although today wasn't busier than usual, after ordering two drinks, a burger and a wrap, we waited 40 (!) minutes before the burger came. After I pointed out that we were still waiting for the drinks, the waitress said it was so busy (it definitely wasn't!). After another 10 minutes I took my own water bottle out of my bag and drank from it, then our drinks came straight away. After a total of an hour my wrap arrived - unfortunately the lettuce inside the wrap was completely rotten. I unrolled the wrap - there were even rotten spots. Yuck! When I pointed this out to the waitress and showed her the salad, she said that if I had told her earlier, she would have replaced the salad.... I will definitely not leave my money here again!!

So the prices have no relation to the service. I have to say we ate burgers. Hans is a lot better at luck. It wasn't the staff, they were friendly. They're just completely understaffed and we're not even here at peak times. No recommendation! Better to go to Hans im Glück or to the pizzaria in MyZeil

The waitress was rude. He threw our plates on the table in anger. Our food was ready and the waitress took 20 minutes to serve it to us resulting in the food arriving cold unacceptable. I love their food but with this attitude I won't go there again

Honestly, if you want to close early on a Sunday night (3 hours before official closing time), which I might get, then just say so or keep the restaurant closed. We (5 people) went there at 6pm and asked if they could reserve us a table for an hour later and the waitress, after checking the time and consulting with the bartender, told us they were already fully booked. Needless to say that an hour later most of the tables were empty.

Unfriendly service staff…eternal waiting times. Somewhat dingy at times...

The menu is varied and the prices are reasonable for the location. The ingredients appear to be of high quality and Alex is impressed by the taste. The only thing standing in the way of a successful lunch is the workforce. When I visited there, the service was always abrupt, unfriendly and unaccommodating. When I briefly smiled at my companion while paying, the waitress asked me what there was to laugh about and that I should please tell you what there was to laugh about so that we could all laugh about it. All in all, a 5-star rating would have been possible here, but unfortunately not with this condition.

The drinks were super tasty. But the service was unfriendly.

We had a really great date night. The waiter (Monchi?) was extremely courteous, funny and even gave my partner a gift recommendation for me in the most personable way. We were there for desserts, which were completely convincing. I recommend the churros with the cherry sorbet, really tasty.

We were there today at 5:30 p.m Waiter took zero care And was very, very unfriendly Dessert only comes after 40 minutes without cream!!! Not recommendable !!!!

The ambience is great, the food is good, the rest is there too

Monotonous food, service and really nice atmosphere

The matcha was so disgusting I couldn't finish it... Completely fishy, ​​even though there was way too much milk in it... The food was quite good, but overall very expensive...

Nice staff and well-stocked breakfast buffet. However, something more creative could be done for the price. And sharper knives so you can cut a roll would be nice.

I have never seen such an ignorant & unfriendly service person. Short description: a petite little black-haired tanned person with a bun. That was the very last thing. She walked past our table every time and the guests who came in were served by her. Until I asked the other waitress that I wanted to place our order. She was very friendly and within 10-15 minutes we had everything on our table. Hence the 4 stars.

Enjoy your meal. Unfortunately it's very loud and hectic when it's full.

Today we were there. I ordered schnitzel classic. When I asked for ketchup, I was told that I would have to pay extra for it. I found that quite strange, as in other restaurants such extras are usually free. Especially in a menu that is more focused on fast food, it is incomprehensible that you have to pay extra for even a single-use packet of ketchup. I will not go to your restaurant again because of this experience. Thank God we didn't pay any extra for salt.

Very nice place to have dinner and a drink, atmosphere is cozy with dimed lights and music. Schnitzel with mushrooms and fries was tasty and crunchy. Overall a good vibe.

Breakfast buffet was good. Great selection and delicious. The staff, on the other hand, were less interested in the guests. The cell phone messages were probably important.

Today I experienced the worst service at an Alex. I've never seen a waitress who could see past you so skillfully. Waiting 35 minutes for a small dish that was then served cold wasn't a masterpiece either. I will first use the alternatives in MyZeil in the near future.