Al Capriccio Refrath in Bergisch Gladbach

Great new record ordered for delivery and after 1.45 hours it's still not there. I'm curious what it tastes like but I'll never know again

2 1-2 hour waiting time Never again After the first call they said the driver was almost there. Second call the driver was just out the door!!!

Yesterday at 2:25 p.m. we arrived at the so-called restaurant, not knowing that lunch break starts at 2:30 p.m. They took our order for a pizza in an even more unfriendly manner, a pizza because eating on site was not possible due to the lunch break and we now wanted to eat the pizza in the car. After the pizza was handed over to us, I took napkins from the container provided and an employee immediately complained that I had taken too many napkins, we are talking about ten wafer-thin napkins. A second employee then got involved in this topic and asked us in all seriousness to put all but two napkins back because we were in inflation. The hint that we wanted to eat the pizza in the car and therefore needed a few more napkins was not even taken into account. I can't find any words for such outrageous behavior. I then put €2 on the counter, by the way I had already tipped €1.50 when paying for the pizza, pointing out that that was probably the last meal I ordered there. Service and polite behavior towards customers is completely different.

Very bad! Really dissatisfied! I wanted to order for the first time because the restaurant was recommended to me. The site stated that it would be delivered to my region, but this was not the case. I received a confirmation via email. When I called after 40 minutes, I was told that they had tried to reach me several times. What's wrong, no missed calls. Accordingly, the order was canceled. Conclusion: Very poor service - if there is an option on the website then it should be possible. Employee was incredibly unfriendly. They are certainly not Italians, because the word “friendliness” and the guest mean something.

Best pizza delivery service in the region

Pizza always delicious, staff nice. Keep it up.

Everything went great. For me the best pizza in all of Bergisch Gladbach and the surrounding area.

Ordered 2 pizzas, waited 2 hours. Called after 1/1/2 hour, answer.... is on the way. 5 minutes later the pizzeria called and we had ordered to be picked up, which wasn't true. My husband said and now.... answer pizza is coming. The pizza was rock hard on the edge and too much oregano made the pizza bitter tasted bad and was not edible. We were always happy with you, what happened?

As always, I ordered two dishes today, tortellini with spinach in garlic cream sauce 61, and tagliatelle with spinach, salmon and garlic cream sauce 52. The tortellini... 61 were bland, the cream sauce from the tagliatelle tasted like the milk was sour! When I called and explained what I didn't like, I was told several times in an unfriendly tone, "That can't be right," and then "You've been drinking"! I then brought them the food to the store. There I was spoken to again in a very unfriendly manner, in an aggressive tone, that would be nonsense, the food would taste completely normal. I replied that I had been ordering the 61 and 52 from them for about 14 years and had never had any complaints! This time (as described above) the food doesn't taste good!!! The discussion then went on and on, whereupon I ended the conversation. I definitely won't be ordering there again!!!!! Germany is a service desert, a shame. 🫣

I was spoken to in a very friendly manner when ordering over the phone. I liked that. The pizza arrived very quickly. It was hot and delicious. The floor and covering was just right. The delivery person was friendly and not hectic. I thought that was good. I think that Al Capriccio really did everything right today. Thank you. I'm fed up now.😄

I've been ordering from Al Capriccio for a while now. Two dishes each twice a week. So far I've always been satisfied. Today I ordered a lasagne. There was so much cheese on and in the lasagna that you couldn't eat the dish. I called the restaurant to complain about the dish. The owner immediately became sulky and cheeky and then dared to ask me if I had had anything to drink. What a disgrace!! Not that it was any of his business. By the way, no one would have complained about the lasagne and I would be the only one who complained about it. In my opinion, that is always the standard argument. You're always the only one who complained. After a heated discussion, the owner, totally annoyed - because he wanted to get rid of me - offered to add pizza rolls to my next order. There will be no next order. I won't let myself be treated like that and I can't recommend the restaurant in any way.

I ordered via Lieferando. After ordering several times, I received a stamp card voucher, which I then redeemed for another order. An hour after I ordered, the owner of the store called me and said that I wouldn't get the food at that price and would have to pay the normal price. I said I won't do that and insisted on my food. When the delivery person finally showed up at my door with the food, he demanded the normal price and then called his boss, who insulted me and said that the food would go back if I didn't pay the normal price and that I would have to deal with Lieferando figure out how to get the money back. I have rarely experienced such disrespect and unfriendliness in my life.

We have been customers for years, unfortunately the food has gotten worse and worse. Today I had had enough and criticized the pasta for both dishes not being salted, no garlic, the crabs were dry and overcooked. The gentleman on the phone yelled at me that they don't know anything about cooking. Pasta with crabs and garlic is our favorite food, wanted to today because of... Don't cook yourself at the time. I made a clear announcement to the “chef” on the phone, no more orders, phone number and menu deleted.

Best calzone I've had in a long time.

Ordered food for 6 people for the first time yesterday. Delivery within 1 hour on Saturday evening. Everything was hot. Fully satisfied with all goods. From various pizzas to pasta dishes, everything was very tasty. Unfortunately I have to add: Ordered online for the 2nd time. After 80 minutes, I politely asked by phone when the delivery would arrive. Apparently online orders are not being processed. There would be a lot to do. I have to wait 60-80 minutes. Yes, the time is already over. Now at 7:43 p.m. still nothing has been delivered.

A tip from a friend * I picked up the food on site, it was tasty, it was plentiful, it was affordable, as a customer you don't feel welcome, more like a troublemaker, but when there are 5/6 delivery vehicles there, it seems the business is doing well* I think if I don't buy there, then it won't be a big loss

Pizza is quite good but nothing special. Standard pizza. But if you specify a minimum order value and I order for it, the driver shouldn't tell you on the spot that the route is too far for a pizza. Then adjust your minimum order value if that's too far for you and don't make me stupid as a customer!

A 2 hour waiting time for an online order of 3 pizzas is not acceptable. Especially not if the management doesn't agree to a cancellation and you are insulted that you don't need customers like me. Taste ok - service, speed and friendliness deserve absolutely no star!

Yes, where should you start? The delivery took over two hours, the employees on the phone didn't need to answer any questions then the managing director came on the phone and just lied. Absolute disaster service 0 Not even 1 star.

We have been ordering there for more than 20 years. The shop has had several owners over time, but the taste was always relatively the same, giving this pizza its special taste and brand. Unfortunately, I discovered yesterday that this has changed since Lieferando was introduced in order to perhaps keep up with the market? The pizzas were smaller and had a different crust. In terms of taste, they still resemble the old ones, but now look a little flatter. Please don't become another one of the same pizzerias! The oven, the cheese, the sauce, oregano and the dough have always been in good harmony so far. The size was okay and the price was fair. You've always had to wait longer than anywhere else, but anything longer than 45 minutes on a seemingly normal day is really bad. Customer loyalty and satisfaction should also be in your interests. The driver was friendly. I'm excited to see what my next experience with you is like. All the best🙏🏼

110 minutes from order to delivery is pretty cool. Especially if it is described differently and even if it is, you can apologize for it. The driver throws his garbage on the street... I think something like that doesn't have to and shouldn't be the case. A pity

We've never been there before, ate there and the food was excellent, the best thing was the warm friendliness of the owners/staff. The decor was simple but nice.

Good delivery service, eat well

I can only agree with these reviews. It used to be a top pizzeria in terms of service and reliable delivery. When you ask politely whether the delivery is on the way, you don't know exactly whether someone will speak to you. And then no reliable statement about the delivery time is given.

After ordering online through the website, I received a call a few minutes later saying there would be no delivery to my street. I was given the choice of canceling the order or picking it up. After I looked to see if I could cancel it and I couldn't, I pointed this out to the restaurant and they replied: "No, you can't cancel either". When I pointed out that my postcode was listed on the website, I was told that it was too far and “especially not for €10” (a pizza). After some back and forth, I was told that they would now deliver the pizza “as an exception”. I pointed out that maybe they shouldn't include my zip code if they don't ship to my area at all - just to avoid this discussion with future customers. Then they just said: “You can’t divide a zip code by two!” The delivery came and the pizza didn't taste that good. In addition, the driver was also very unfriendly. A little tip: please specify an exact delivery area online; you don't have to divide the zip code by two. And you should also specify a minimum order value - if you as an individual cannot order pizza from you. And a little more friendliness won't hurt our world. Especially since the mistake wasn't mine!

I've been eating there for over 30 years and for me it's the only pizza. It's somehow different and incomparable. If you want dry stone bottom pizza dough, this is of course the wrong place. Lots of cheese, very greasy, but awesome! Can highly recommend the Pizza Inferno if you like it spicy!

Haaaalllo Al Capricio. There are now a lot of underground reviews and you probably don't really care about them. Unaccountable delivery times and just as obvious reluctance to answer the phone. Good advice: redeem yourself and us and close.

Unfortunately, the delivery situation and the quality of the pizza in this restaurant is getting worse. With the stated up to 60 minutes, another 35 minutes were added! The pizza was only lukewarm and the quality left a lot to be desired. It's a shame, I always enjoyed ordering there but now it's over! The 2 stars are for the nice driver, who can't help it.

Ordered two pizzas, delivery time over two hours! We were told one hour. Well, if there's a lot to do it might take a little longer, but twice the time? The pizzas are delicious, but unfortunately the delivery time prevents them from being delivered again. Other delivery services are faster and just as tasty. A pity

I'm sorry to say that the pizza at this pizzeria just didn't live up to my expectations. As someone who has had better pizzas, I definitely expected more, especially from a pizzeria that bills itself as authentically Italian. The dough was nothing special and the taste left a lot to be desired. The only bright spot was the delivery, which was quick (about 50 minutes) and friendly. Therefore I give one star for the good delivery service.

When taking the order on April 21, 24 evening, a totally unfriendly guy on the phone!!! If he's in a bad mood, he should stay home... it's a shame... but thank God there are other pizzerias too...

Worst delivery service ever!!! You order by number and give everything, wait... then you get the wrong delivery and then when you want to clarify it you get a "We're about to get off work and you'll get something well written next time" GG Customer friendliness -10 Have a nice evening! Thanks for nothing ! (Picture attached should be a calzone.....great calzone )(Small spinach pizza)

Longer delivery times than stated and unfortunately the quality has also decreased. Unfortunately, the last two times it didn't arrive warm either.

Food substandard, unfriendly on site

Mega unfriendly “shop”. Delivery times underground. When I asked over the phone when the food would arrive, I received a stroppy, unfriendly answer. 90 minutes delivery time becomes 2 hours. Then the driver still didn't drive off... sorry, that's not possible... we'll never order again...

The pizza service used to be really good, unfortunately those days are apparently over, the delivery time was given as 90 minutes, and after 90 minutes the driver still wasn't on the way. Nope!

We haven't ordered for a long time, but this was our last time. It was said to take 75 minutes and delivered after 90 minutes - we always give a little grace, so it's almost still within limits. Pizzas are absolutely not what they used to be and the pasta and salads have also deteriorated a lot. The man on the phone wasn't exactly the friendliest. But the driver was nice and therefore 2 stars for service. Unfortunately it is no longer recommended as it used to be and we are looking for a new favorite Italian.

Food was good but 90 minutes of waiting time is just way too long, sorry!

It used to be really good. Recently the quality of the food had already decreased and the friendliness had also decreased (to put it mildly). And now the service... Advertised delivery time “up to 90 minutes” (which in my language means it does NOT take longer…). After 110 minutes I asked by phone and said it would take “at least another 40 minutes”. Will things get better again?

Quality top - delivery absolutely FLOP. No joke! Waiting 2.5 hours (3 calls) for food! Never again!

Delicious pizzas at fair prices. As with almost all delivery services, delivery times fluctuate somewhat

Pizza still not there after 1.5 hours. Telephone inquiries revealed: It's the customer's own fault, he should have ordered by phone instead of online because there's so much to do today... and hung up! Thanks for nothing, next time somewhere else!

We had a company party. The service was very good. The food was delivered on time and was warm. Everyone enjoyed it. Thank you for your service. We will happily order again.

Pizza is ok. The carbonara is a disgrace. Soft noodles in milk sauce. Not eatable. Now too expensive for the maximum average quality.

It hasn't been what it used to be for quite some time. For the price you can expect hot food. Delivery time always takes 30 minutes longer than you are told. We ordered from there often because it tasted good. But that too is in the past. A pity

Very unfriendly staff. Bad service. Pizza delivered cold and rock hard

Not Italian but still pretty good. I would say midfield.

Very suitable if you are planning a diet. Waiting more than 1 1/2 hours is just bad

I would happily give less than one star for this incredibly nice phone call. I want to order something, he answers and hangs up straight away. I call back straight away and the first thing he says is "if you want to wait two hours" you ordered. no thanks

Leider findet meine Frau die Pizza hier besonders lecker. Allerdings finde ich das Personal meist nicht sehr freundlich und mich nerven Geschäfte bei denen man nicht mit Karte bezahlen kann.

Heute wieder mal Essen nach langer Zeit Pizza kann nicht meckern top Geschmack aber Zwiebel 1.50€ extra das ist ja Hammer und für 0.33 l Coca-Cola Flasche 2,80€ ist ja auch extrem viel Restaurant ist es ja nicht.

Wir haben bisher Samstag Mittags zur Lieferung bestellt. Da wir ein Unternehmen sind benötigen wir eine Bewirtungsquittung. Wir haben den Lieferfahrer darauf hingewiesen das wir dies bei der Bestellung angegeben haben und er war nicht sehr freundlich zu unserer Mitarbeiterin. .. 2 Jahre später haben wir bereits mehrfach ebstellt - alles in Ordnung. Bewertung von 1 Stern auf 3 Sterne erhöht. Leider teilweise sehr unfreundlich am Telefon - deshalb bestellen wir selten. Essen bisher immer Top.

Kenne die Pizzeria seit über 20 Jahren. Preis Leistung ist Top. Am besten gefallen mir die Pizzen mit Oliven. Aber Achtung die Oliven sind mit Stein. Würde immer wieder bestellen. Das es mal ne Stunde dauern kann wird einem vorher mehrfach gesagt. Die Zeit muss man einfach einplanen. :)

Sehr gutes Essen, jedoch teilweise lange Lieferzeiten

Lieferdienst schnell und gut. Sehr lecker, Preise okay. Empfehlenswert.

Ich musste 35+ Jahre alt werden, bis mir der Pizzabäcker dieses Geschäftes endlich erklärt hat, warum käsestarke Pizzen nie komplett geschnitten bei mir ankommen (wenn bestellt). Jetzt aber zum Wesentlichen: Sehr leckere Pizza, gute Burger und fantastisches Tiramisu. Selbst wenn man 10 Minuten vor deren Mittagspause bestellt, ist das Essen schnell da und der Liefermensch fröhlich drauf. Pizzeria der alten Schule.

Von der Bestellung bis zur Lieferung 1 Stunde 45 Minuten (der Laden ist 10 Minuten entfernt). Essen in Teilen falsch geliefert, Kindermenue mit Überraschung ist ein Witz (2 kl. "Karnevalstüten" Gummibärchen in einer Pappbox). Jungs/Mädels, das geht besser....

Gutes Essen- war mir allerdings etwas zu laut. Unterhaltung kaum .möglich.

Ich liebe diese Pizza seit über 20 Jahren.

Habe leider 1:20 auf meine Pizza warten müssen, um dann eine kalte Pizza 43.5°C zu bekommen. Habe nachgefragt, war nicht viel los dort und der Mann am Telefon sagt kann nicht sein, der Fahrer ist eben erst damit weg! Jetzt werde ich auch noch angelogen? Hab ein Foto gemacht, bei euch bestelle ich nie wieder !!

Leckere Speisen, schneller u. freundlicher Lieferservice. Empfehlenswert.

Zum wiederholten Mal hat uns die sehr heiße und frische Pizza wunderbar geschmeckt. Der Lieferservice war auch wieder perfekt. Vielen Dank!

Lecker. Schnell und preiswert. Ich bin begeistert

2 Srunden auf das Essen gewartet - 2 Mal gesagt wo man NICHT klingeln soll (natürlich beim Nachbarn geklingelt). Und kein nettes Wort....nur so: ja viel los!? PIZZA EXPRESS??????

Pizza und Nudeln schmecken immer gut! Seit Jahren bestellen wir immer wieder mal hier.

Immer wieder lecker :) und schneller Service

Die besten Nudeln! Die leckerste Pizza! Immer wieder gerne!

Fantastisches Essen. Sehr sehr lecker und ausreichend. Schneller Lieferservice.

Um 19 Uhr drei Pizzen bestellt, nach 21 Uhr beliefert worden. Wir riefen um 20:30 Uhr das erste Mal an, um nach dem Verbleib des Essens zu warten, da hieß es 5-10 Minuten. Um 21 Uhr erfolgte der nächste Anruf, mit derselben Aussage. Als wir um 21:20 Uhr anriefen, um die Bestellung zu stornieren- wurden wir erneut vertröstet, mit der Bitte der Fahrer sei mal wieder unterwegs, kam dann auch oh Wunder sofort. Alle Pizzen sahen handgemacht aus, waren üppig belegt und ansprechend angerichtet sowie lecker würzig. Das Hähnchen war leider zu durch, der Brokkoli wässrig und der Rand verbrannt. Der auf der Rechnung stehende Sonderwunsch wurde berechnet, aber nicht erfüllt. Wir haben kein Problem eine Stunde auf unser Essen zu warten- oder länger, wenn man uns dies mitteilt. Aber mehrfach dreist angelogen zu werden ist einfach eine Frechheit. Die zwei Sterne gibt es für den mega freundlichen Lieferanten, der uns drei heiße Pizzen lieferte.

Hervorragende Pizza, sehr nett angerichtete Antipasti, und ein super freundlicher Lieferfahrer! Vielen Dank dafür! Immer wieder gerne!

Das Essen ist super.. Die Bedienung, je nachdem, wer dran ist, furchtbar unfreundlich. Aber mich interessiert ja das Essen und möchte da ja keine Freunde finden

Wir haben gestern dort Pizza und Pasta bestellt, welche zwar frisch war jedoch geschmacklich nicht unser Fall war.

Top-Partyservice, sehr freundlich und verbindlich. Allen 80 Gästen hat es geschmeckt

Super lecker, super schnell, Sonderwünsche sind kein Problem

Am Telefon immer sehr unfreundlich. Aber dennoch ist es die beste Pizza in ganz Bergisch Gladbach

Seit Jahren bestelle ich dort, die Lieferung erfolgt prompt , die Qualität des Essens ist gut bis sehr gut und ich kann diesen Italiener nur empfehlen👍

Von gleichbleibend hoher Qualität - wir bestellen regelmäßig und wurden noch kein Mal enttäuscht. Egal ob Pizza, Pasta, Salate oder sogar Fleisch und Pommes werden freundlich angeliefert und sind bisher frisch und warm.