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Unfortunately, Ikea's performance continues to decline! A few weeks ago, I bought a Hemnes dresser with a drilled board and a paint job that looked as if it had spent two weeks in the rain. The exchange went smoothly, but I still had to go back to Ikea. Today I wanted to buy a bed and reduce the delivery cost by €20 using a points voucher from the Family feature. After endless back and forth from the checkout to the bed department and then to customer service, no one could help me. My coupon isn't usable (IT apparently needs 48 hours to activate it), and none of the departments could find a solution. Why a coupon takes 48 hours is a complete mystery to me. Who plans their Ikea visit 48 hours in advance? And what if I wisely activate the coupon and then don't buy anything? After all, the coupon expires after 30 days. This system is completely poorly thought out. What a shame. I never used to have annoying experiences at Ikea. Now, twice in one month...