Die besten Restaurants mit Pizza lieferdienst Essen in Friedberg (Hessen)

Very good food. Very nice staff! I would always like to eat here again.

Dealing with customers is an absolute disaster!! We were delivered wrong and raw food. This was inedible. When we call and point this out, the whole thing ends in a discussion. Employees stop speaking and don't listen properly. So I don't understand what it's about. They are snarky and act snarky because they take the legitimate criticism personally and unprofessionally. They play you for a fool by making sarcastic statements and trying to make you believe over the phone that the food, the dough, cannot be raw. Despite several attempts at explanation, people continue to object instead of accepting the criticism and apologizing for it. I finally demand my money back. This is where the restaurant stands at a crossroads. You can only offer us new food. The last agreement we make/the last compromise is that the whole order is sent to us again and we give the previously ordered food to the driver. We wait for 2 hours, no one comes. We call, no one answers. So in the end we were left with inedible food and a bill of around €55. New food never arrived! To me this feels like cheating. Dealing with us was anything but professional and matter-of-fact. The customer is not the king here, but one of many who are happy to be ignored if they complain about raw food. We are extremely disappointed and will not be ordering anything from here again in the future. It should be said that we were customers for several years. But no value is attached to this either. Due to this behavior of the employees and the increasingly frequent errors in the preparation of the food, the restaurant is no longer recommended. There are much better providers of Italian cuisine.