XXXLutz Mann Mobilia in Fellbach - Telefonnummer, Reservierungen, Bewertungen

Large selection and competent, friendly advice!

Waiting times for the right colleague are far too long. You are sent back and forth instead of accompanying the customer to the appropriate department/employee. Customer service can't even take an order. The classifier doesn't redeem coupons; it's often said that only that one colleague in a department who feels responsible for just one square meter can do that. From the customer's perspective, the company seems to be incredibly poorly structured as employees only seem to have one area of ​​responsibility that can be counted on one hand. Me and my parents now feel uncomfortable shopping with them.

We built a new kitchen with Mr. Manan Mehmet. We received friendly and very good advice. I can only recommend him. He took a lot of time and fully met our expectations.

I bought a kitchen and was given very good advice by a very friendly seller. The kitchen was carried out down to the smallest detail. I was very surprised by the nice seller and of course by the price.

People, believe me, buy anywhere but here. Kitchen was dated for mid-September. No information from the consultant. Then the consultant should be on vacation. His representative says at the end of September, I was of course very angry and then we came to an agreement. Then I paid the deposit immediately after that I was told at the end of October it looks like this will end up in court. Buy anywhere but from here

Was just eating there. It was very tasty, inexpensive and the staff was very friendly and attentive

Yesterday we went to XXXLutz to look around and ultimately buy a wardrobe. It only took 10 minutes to even find an employee and ask if the product was in stock. The employee told us that he was a trainee and didn't know. He wanted to ask a colleague who knew better. He was in a customer meeting, so we were told that he would find us in the market and then let us know (hello?). When we couldn't find the employee anymore, we spoke to the next employee, also a trainee and ONLY responsible for carpets. When you walk out of a store like this you really think - it's better to order online. Thanks for wasting time!

Perfect service from Mr. Manan I was lucky enough to have Mr. Manan as a kitchen planner at XXXLutz Fellbach and it was a fantastic experience. He took a lot of time to understand my wishes exactly and implemented them perfectly with a lot of creativity and specialist knowledge. His detailed planning and instinct for optimal solutions resulted in a beautiful and functional kitchen that exceeded all my expectations. Thank you, Mr. Manan, for the outstanding service and great advice!

We would like to thank Ms. Elisabeth Bukmeer for the excellent planning of our new kitchen. We felt very well looked after with her and she always gave us a good feeling. Ms. Bukmeer thought of every detail and gave us good suggestions that we could incorporate into the planning of the kitchen. She responded wonderfully to our wishes and showed us examples on site so that we could better imagine the whole thing. We are really looking forward to our new dream kitchen, which was created entirely according to our ideas 🤝🏼 Thank you! Kind regards, Haberland family

Advice was good and competent. I felt very welcome. Unfortunately I was disappointed at the checkout. There was a problem with 2 people in front of us. The queue was getting longer and longer. The colleague at the checkout does not open another checkout. Unfortunately we had to put the small items back and left like that.

We recently had a kitchen planned by Ms. Elisabeth Bukmeer. We had a bit of a panic at first because we had never had a kitchen planned before. But thanks to the nice and very good advice, this quickly went away. We chose the kitchen appliances and were told the prices for the kitchen appliances straight away. Small adjustments and tips were very helpful. The price was very fair, so we couldn't complain. So if you need good kitchen advice, you can definitely contact Ms. Elisabeth Bukmeer there. We are very satisfied.

It is a modern, beautifully furnished furniture store. But try to find an advisor or reach someone by phone who can provide information. Unfortunately, a callback doesn't work in a timely manner. This applies to the bedroom department. But when it came to the sofas, we had a great, very committed consultant. Thank you for this. We'll actually think about it, despite the otherwise disappointing experience. You are redirected over the phone x times, then after 15 minutes someone just hangs up. Cool. Well, there are plenty of other furniture stores.

I also wanted to briefly give my review. I can only report positive things about my kitchen consultation on September 7th, 2024. Of course, it always depends on who is doing the consulting. My wife and I went to Ms. Bukmeer and the advice was great. As already described by some other customers, Ms. Bukmeer was very solution-oriented and put in a lot of effort. We talked for a total of 2 hours. If possible, we were shown the various kitchen components in the exhibition and so we were able to clearly imagine and examine the points discussed. We were also in various kitchen studios and were convinced by Ms. Bukmeer's advice. The next time we buy a kitchen we will definitely go to XXXL Lutz in Fellbach.

We had great kitchen advice from Mr. Manan. Very competent and with lots of tips and information. I can only recommend him as a consultant.

Our kitchen purchase from Lutz XXL was an excellent experience! Ms. Bukmeer impressed us with her high level of competence and specialist knowledge. She listened to all of our wishes and found the perfect solution for us. The branch management was also very supportive and ensured everything ran smoothly. Many thanks to the entire team!

Just Bad Experience!! We bought our kitchen there, worktops were ordered incorrectly twice by the seller. Customer service and handling of the complaint was catastrophic. It took a week until someone even took care of the matter... they were just brushed off late. When the wrong delivery was made again, no one contacted me at all, neither responded to emails and only promised daily callbacks from the head office on the phone, which never came. All other furniture we ordered there arrived at least 4-5 weeks later than was guaranteed. Definitely NOT a recommendation.

Today we planned our new kitchen together with Ms. E.Bukmeer. A huge compliment to Ms. Bukmeer. She is very friendly and very competent. Ms. Bukmeer is very patient, responds to all requests and tries to do the best for the customer. Great, great advice. It couldn't be better. Thank you! We are really looking forward to the new kitchen.

If you could give 0 stars I would do so immediately without thinking. The store itself is great, don't get me wrong, good selection, etc. However, there is a problem with the employees or the audacity of making people wait for several hours and then just leaving at the end of the shift without coming to the customer and telling them advise/help. I came on 4 different days and it didn't work each time. an absolute waste of time. If there is a shortage of employees, just hire more and don't give you false hopes.

I can continue to drop out with a clear conscience 💯%

The problems start when there is something to complain about. I was looking for a flower cabinet and found it at XXXLutz in Fellbach. Cost: €109. The part was on offer online for 69 euros. When I asked, they said I could get it for the online price - they just couldn't put up new price tags every week. 🙈 So it's better to check every price before buying in the store. I took it with me and found at home that the door was completely scratched and one corner was chipped. I then wrote an email, described the damage and asked if I could do the exchange in Ludwigsburg - because it was closer. Never got an answer. So we drove to Fellbach again (60 km there and back). First I waited at the checkout and then explained my concerns. The lady at the checkout sent me to the department where I bought the cabinet. Wait again until an employee had time. Unfortunately there was no replacement. And none was in stock in Ludwigsburg either. It must be ordered and takes two to three weeks. I would have liked to have it delivered to my home to save me having to make another trip, but that was refused too. The department sent me to customer service. Waited again. There I received a transaction number for the new order. Afterwards I had to go to the goods department with the rather heavy package to hand in the defective goods. (No one in customer service could do that for me 🤷) I felt like an employee of the house. Again I had to wait. A rather perplexed young man finally gave me a return slip and wanted to send me back to customer service........ This is how you can spend a day on vacation. Now I'm curious how long it will take until the cabinet is available. Hopefully without any damage - I don't feel like doing a marathon like that anymore. Does customer service at XXXLutz mean that the customer has to provide the service themselves? I'm pretty disappointed with the store. The reason I give it two stars is because of the restaurant. Good food at fair prices and... The staff there are very friendly and provide good service.

Unfortunately we didn't get what we wanted. But the food and cake were very tasty. Staff was nice and friendly.

Great service. Many thanks to Mr. Blazek for the very competent advice.

We would like to thank Ms. Thalacker for the competent advice. We put together a dream living area for us. I had previously looked at some on the Internet, but in a specialist store you have the advantage of sitting down and trying out all the functions... together with Ms. Thalacker we then configured the functions that made sense for us in the system. In the end we even got a better price than online, so always happy :) Müller family

A huge compliment to my kitchen consultant, Ms. E. Bukmeer! Their advice for my new kitchen was very friendly and very competent - I'm already looking forward to the delivery of my kitchen!

We were very satisfied with the advice we received when purchasing the bed. Nothing was talked into us, but we were looking for a good solution to our back problems.

It won't be my shop in the future either, very expensive. The restaurant has been leaving a lot to be desired lately, whoever advertises at the entrance that this and that is on offer as a daily recommendation and Dan doesn't exist, Dan should also remove the sign at the entrance. As well as shouting through the restaurant when pancakes are out and much more, everything there is turning into a flophouse restaurant. In terms of price they are also becoming more expensive, but the service remains unfriendly. And much more. At least the konviniens products are good.

Good and competent furniture store. Good quality furniture.

Update 08/2024: The final and final rework is scheduled to take place on September 4th, 2024. We had ordered a freezer via the online shop - parallel to the kitchen. After less than 6 months it has a technical defect. The display is at -18 °C. However, the entire contents of the cupboard had thawed. We sent an email to the Lutz company to complain. The only positive thing was the speed of reaction: We received a call that we should take action with the manufacturer ourselves in order to shorten the waiting time!!! The seller (XXXL) is completely out of the question here, we are allowed to communicate with the manufacturer directly. We didn't say anything more about it, we just took action. Anything else would be correct, but to save our nerves we took it into our own hands. 02/2024: Endless catastrophe! 9 weeks after paying the deposit, we are still without a final planned kitchen. One problem after another occurs. And XXXLutz finally shines through silence. Not recommended.

Very competent advice at fair prices. Flexible facilities are also available at a special price

Super friendly, competent advice.

Opening hours until 7 p.m. are absurd during the week. Introduce until 8 p.m. again so that working people don't have to rush and can do it in peace.

We were advised by Mr. Ulusoy about bathroom furniture. He was great, had a great idea and was great at planning. Mr. Ulusoy was always interested and motivated to help us. World class to have met such a seller!

I have rarely experienced such friendly and competent advice. Ms. BUKMEER was simply great and made my kitchen purchase an absolute pleasure!

Top furniture store with great advice!

….xxxl Lutz Fellbach, unfortunately the nightmare never ends. We bought our kitchen here, the consultation with the customer advisor was very competent and pleasant and the later conversation about prices and deliveries with the customer advisor and the house manager were also really good, However, from the moment we signed the contract, chaos began. The seller made changes to the measurements, but these were not reflected in all documents. After none of the craftsmen on our construction site knew what to do next, I tried for ten days to reach someone who could give us clarity about the measurements, unfortunately in vain. At some point I got the lady on the phone who sold us the kitchen and said she had been sick (but she couldn't tell me who was supposed to pay for the downtime of the craftsmen). Well, the kitchen has been delivered (I'll now spare myself details such as the impudent, boorish and uncouth behavior of the assembly team leader. The team has caused so much damage here that the following now has to be replaced: the entire worktop, sink, two base cabinets and they had forgotten to remove the assembly aids on one cabinet. After I complained about this unprofessional installation, an expert came promptly who confirmed the chaos and arranged for the above-mentioned elements to be reordered. A few days later I came into the kitchen and there was a huge puddle of water. Now another assembly team came and discovered that, among other things, the hose from the tap to the angle valve was not tightened. Ok, you never stop learning and we still wanted to expand the kitchen by adding two cupboards. I tried again to reach the customer advisor and was repeatedly informed in writing that she would call me back immediately and on the same day. I am still waiting for this call about ten days later. In the meantime I was able to speak to the team leader on the phone, who unfortunately couldn't give me anything other than friendly lip service. With his promise that the customer advisor would take care of it, he went on vacation. The lady also wrote to me by email and I tried again to reach her by phone in vain. After several calls and requests for a call back, I'm still waiting for this today, Conclusion: It felt to us that as long as nothing was signed, people were wooing and trying hard for the customer and then the time was used to get more signatures from new customers (I was also told this when I tried to reach the lady, she was in sales talks and had no time for me right now) and ongoing projects were secondary. Never again xxxl Lutz Küchen Fellbach D.Siemsen

Great advice. We were also very pleased with the friendly manner. I can only warmly recommend this branch of the furniture store.

Successfully found a sofa in the Young Living area, received very friendly advice from a young man and all my questions were answered in a friendly manner, can only be recommended.

The employee made us a very good offer.

Good advice and good value for money

As a customer, you will find a well-maintained exhibition here, which gives you a good overview of the pieces of furniture. I had bought furniture for my new apartment, and as soon as I entered the store I was approached and given competent and reliable advice from Ms. Daniela Thalacker. The customer service is always friendly, although it can take a little longer for individual items to be picked up, but if you plan for it, this isn't a problem as you can pick up the rest of the goods at a later date after arrangement. The condition of the goods is also perfect, no damage was found after unpacking/assembly. So overall a very positive experience.

I was with employees from back then about my bookshelf a year ago, here they are 5 star reviews.

We received very friendly and competent service

We found our table, didn't talk about it for long and ordered this table despite the 18 week delivery time. Now 18 weeks have passed and without any message or suggested solution, the delivery tracking says that there is a delay of another 8 weeks. The email to Service@xxxl-lutz went out weeks ago and we still have no information or suggested solutions or anything else…. Very annoying I'm not a fan of bad reviews but maybe that's the only way to get feedback. Greetings

We planned our dream kitchen with the help of Ms. Bukmeer Elisabeth and are very satisfied with the advice. She took a lot of time and fully responded to our wishes. She is very competent and very friendly.

Nice advice and purchase process with a discount, fast delivery within 3 days

I received advice from Ms. Bukmeer. Friendly, helpful, competent. Gladly again!

Were here looking for a new couch. Nice, clear exhibition. Great selection and friendly and competent advice.

For a company of this size and with such a "good" name, I think it's an absolute shame to work with low-volume decoy offers. What happened today (Tuesday) was that I wanted to buy a Leifheit clothes rack that was in the brochure and on Tuesday afternoon there was only the empty box with a handful of racks left lying around. This was also confirmed to me when I asked at the information desk. 1 star only because the lady at the information desk was very nice and polite.

Customers are lured into the house with reduced meal vouchers in advertising flyers. If you then want to order in the restaurant, there is no fried chicken, no schnitzel and not even fries (July 30, 2024). Apparently due to delivery problems. Of course, many guests were disappointed because of the incompetent restaurant and kitchen management, who did not keep an eye on the inventory.

Superficial advice and miserable after sales service, no focus on customer satisfaction. And that even though we would have become a very good customer here. A pity. I'll save the details.

Fast, simple and competent advice

The worst kitchen service you can imagine. Constant staff changes and no consistent support mean that you have to wait over a year for spare parts and don't even get an apology. Impossible and very disappointing

We exchanged something and were given wrong advice on our last visit!!! We took 2 items with us, one item was unpacked, cut to size, and we won't give them back. The cashier just shrugged. I was then pissed off for €17.99!

Dubious business practices when selling carpets.

Very competent and friendly employees. I've always had good experiences so far.

Ladies and Gentlemen With this email we as customers would like to express our displeasure and dissatisfaction. As a customer, we drove to the branch more than 8 times to plan the kitchen, coordinate it, make corrections, react to bankruptcies, have errors corrected, etc... We were then asked by your sub-supplier to pay an invoice, which in the end was simply incorrectly addressed, but we had to invest a lot of time to find out because our advisor was not available and customer service could not resolve the issue . We then had to coordinate the installation date, including measurements, with Lulay ourselves because XXXLutz had not forwarded the kitchen installation date. After the kitchen came (I have to admit, they were top fitters!), we continued with complaints such as fronts being damaged, CO2 canisters not being supplied, etc. The larger points of complaint resulted from incorrect advice and promises regarding the worktop and appliances, some of which were not correct were. After repeated inquiries regarding our worktop and appliance complaints, we were always rejected by customer service with the statements: “Go to the advisor” / “We can only take up complaints once the order has been closed” - we can't solve the problems that we did simply left it lying there for several weeks - underground handling. A few weeks have now passed and nothing has happened, although we have spoken to the consultant in the meantime and he has assured us that customer service will get in touch with us - which has not happened. Finally, the crowning moment today: after Lulay (we found out that it is a sub-supplier of Lulay) arrived several hours late at 4 p.m., we were informed that we first had to clear out the cupboards and that our Quooker would not be put back into operation (we were not informed of this beforehand). In response to this message, I contacted customer service and wanted to clarify how such a miscommunication could even come about. The customer service more than just rejected us with the words: “So be it, we should just accept it and wait, after all XXXLutz is coming.” Conclusion: As a customer, we are more than just outraged by the customer service! Such dealings, circumstances and nerves with a kitchen that costs almost €30,000!

Great product, bought beautiful wine glasses in a set, friendly staff, quick processing, no waiting times. I'd love to come back.

Were there yesterday... We needed an employee in the baby department. After an employee was called out, one came after about 10 minutes. Unfortunately, the young man with long curly hair was hardly able to help us and give us any information about the items. Later a friendly young lady came along who knew a little more about the products. Within our earshot, the young man shouted at his colleague for about 5 minutes. I don't understand exactly why, but whatever the reason, no one should be allowed to insult their co-worker in front of customers. He was so aggressive towards her... Sad. If I were to visit XXXL next time, I would avoid this young gentleman for advice and give him a wide berth.

Think carefully about whether you order a kitchen there… To the XXXLutz team: 1TG8KA First of all, the positive: The advice was TOP! Mr. Zein and Ms. Bukmeer from the kitchen department did a lot for us and made changes quickly. That's why the 2 stars. The negative: An incredibly long wait. It said 13 weeks from the measurement...our measurement was on June 13th. Then it was said for a while week 37 the kitchen wanted to come. The kitchen is now scheduled to be delivered in calendar week 40/41. So many months without a kitchen and with a baby and toddler. Dear Mrs. Bukmeer then suggested a small rental kitchen to us, which consists of a base cabinet with a small hotplate and a small sink. Unfortunately, that doesn't really help us. There is also no compensation for the long waiting time... Therefore, dear people, think carefully about whether you want to order a kitchen there.

My brother and I had two kitchens planned by Ms. Elisabeth Bukmeer. She had very good advice and showed every detail of the existing kitchens in the studio so we could imagine everything. We then went to other providers to get price suggestions, but nowhere did we feel as comfortable as with her. In the end we went back to her and she always kept an eye on the details of both kitchens, we then finalized and commissioned both at the same time. We are looking forward to working together on this scale and have a good feeling about it. Highly recommended!

We were at XXXLutz last Saturday for a kitchen consultation with Mr. Manan. We are moving at short notice and need a two-line fitted kitchen including appliances. After 1.5 hours the kitchen planning was finished - very clear thanks to the kitchen planning software - and we were also able to agree on a good price. ;-) During the consultation you simply realized how valuable it is when someone with a lot of expertise can point out things to you that you wouldn't have thought of yourself. The result is impressive and absolutely corresponds to our ideas and wishes. We are really looking forward to our new kitchen and hope that the measurement, delivery and installation go as well as our consultation with Mr. Manan. Thank you for that!

We planned our dream kitchen at XXXL with Ms. Elisabeth Bukmeer. She was very competent, patient and friendly. We felt very comfortable with her. She thinks for you, has great recommendations and implements everything quickly. She shows samples and answers questions. We visited a few other kitchen studios/furniture stores to compare and then went back to her and gave her the order for two kitchens. House manager Mr Gökhan Bulut was also very friendly. We as a family can only recommend it!

Many thanks for the good and helpful advice to Mr. Weiland, who sometimes stayed longer to give kitchen advice and was always available to answer any questions. The kitchen arrived quicker than originally planned, which was great for me. The built-in kitchen looks very good quality, but unfortunately there were a few minor defects in individual components during delivery/installation. I complained about this to Lutz and got an appointment for a repair without any major problems. As long as everything goes smoothly here, my rating remains very positive!

It's about the kitchen with the purchase contract number 1TG5T7: This store doesn't even deserve one star! I strongly advise everyone to buy furniture from here! We have been having problems since purchasing our kitchen and sofa! We didn't have a dishwasher for months and when we did, it wasn't installed properly! In addition, the oven panels, back walls and silicones come off after just a few months! Silicone stains on kitchen fronts cannot be wiped away! And then the customer service department manager offers us a ridiculous shopping voucher for 229 euros!!! What kind of shopping voucher?? I have avoided entering this store since purchasing this kitchen! I swore I would never shop there again!

Great furniture store. Huge selection. Great offers. Good service. (Only one man was rude, but the others who helped us were super friendly and accommodating.

Very satisfied as always. The main factor that determines satisfaction is the quality, as everyone is determined individually. You can decide what you want to spend and what you don't. So look at it, touch it and decide for yourself whether it's worth it.

Cool shop. Nice staff in the bed department.

Good choice. The prices match the shelf too. What's just a shame is that there's hardly any staff during the week when you're in the bed department. Then you have to wait for half an hour and a separate consultant has to be called in. It's OK. It's a big house after all. Which has to cap its costs.

I've been there a few times with my mother for a sofa/couch. The very friendly and competent trainee Ms. Sükran Kizil helped and advised us several times. At this point, thank you again for the great support! =) Best regards

Very unmotivated. I went to Dan because it was really too stupid for me who gets money from whom with my purchase. I finance part of it. I think dad should make it clear to THEM

Due to defects, our sofa beds had to be exchanged. This worked without any problems and the employees were friendly.

We bought our kitchen there and are 100% satisfied. The advice was super competent and really unique, just as a customer would like. You respond to every request and get great recommendations; it's not just about money and making sales. It is really 100% recommended Here's a little addition. The delivery and assembly of the kitchen was also really perfect. The fitters were very competent, quick and worked very cleanly. There was a small problem with the refrigerator, I was immediately told the door would be replaced. Still a great recommendation :)

In these six months, Mr. Vukadinovic, as a very good salesman, deserves high praise. We have been advised by Mr. Vukadinovic several times and he has always done his job very well. Thanks to XXXL and Mr. Vukadinovic

Never again!!! Ordered a wall unit from XXLutz for the first time. Parts were missing from the packaging, so ordered here for the first and last time.

Very good advice, very nice staff, competence from start to finish. I will recommend this company.

Very good cuisine price performance

Dubious business practice. The way it always works is that some moon prices are calculated by the computer, which is then supposedly followed by such and such a discount and finally comes the sales manager, who then makes a great offer and of course the offer is only valid for that day to the customer to put him under time pressure so that he can sign the contract quickly. And then pay way too much money for the kitchen. A list of costs is not shown. You have no idea what the price is made up of. Of course you don't get a contract offer, otherwise you could compare the offer that is so good. Don't let yourself be put under pressure, dear people! Write down everything that is planned for the kitchen, manufacturer, model layout and electrical appliance serial numbers. And go to several kitchen stores to compare! Or even better, take a look at the book “Buy Clever Kitchens”. You can see how this shady industry works and how the kitchen salespeople try to take money out of your pockets in order to fill their pockets with the fat sales commission.

Today I was with the nicest and friendliest lady (Mrs. Thalacker) at XXXL LUTZ. So out of 100 I give it 110. I hadn't seen or experienced service like this in a long time. I'm still so pleasantly surprised that I immediately have to give it an absolutely great rating. I can and would like to shower this lady with top marks. I was informed down to the last detail, advised... but with what professionalism, I have only experienced something like this in the last century. I would promote this lady to the board immediately. I would also like to add how clean and clear your working environment is, not to mention how absolutely friendly and competent you are. I had a consultation where I didn't spend a cent too much, no, I received individual, highly professional advice. Each piece of furniture was explained to me in detail and adapted to my wishes. Transport, processing, guarantee, payments,... I have no words. Top top top. I just want to say that I ended up buying my entire furnishings from this lady and didn't and don't want to go to any other advisor. In the future I will only shop and get advice from Ms. Thalacker / 1st floor. For the first time in my life I had the feeling that the customer was king. Kudos to Ms. Thalcker, I give her the highest number of points and a gold star. Thank you Ms. Thalacker, I would love to come back, and thank you again for the best advice I have ever had. Best regards to you and to all of XXXL

Great selection of furniture and everything you need for the household. Very friendly staff and very good restaurant!

Kitchen purchase: 10/10 from Mr. Sahin Kaan Great advice: professional, friendly, personal and individual. Mr. Sahin Kaan came up with good ideas and all in all it was a good experience -> I can highly recommend it.

Beautiful and large furniture store

At first there was no saleswoman on site, just a girl who said that she doesn't work here but would fetch someone. Later, she stood there when a saleswoman (serafimovska mia) also came and watched the whole time. The saleswoman couldn't name any differences between different baby seats, but only said that they are all the same and only the base station is different. So we had to look and google the differences ourselves. In addition, false things were said, for example that the baby seat can be used lying down by law, which firstly does not work in the station and secondly is forbidden due to safety reasons! It also took her forever to put the baby seat on the base station and take it down again, competence looks different. I have never received such bad advice, perhaps the employees should be trained better. Even her friend standing next to her laughed.

We bought an ABC Design stroller there 3 years ago. This is now broken. ABC Design told us that we should simply have the stroller sent in to the dealer where we bought the stroller and they will then repair the stroller. The employees refused to do this, even after several phone calls to XXXLUTZ and ABC Design, they didn't get any further. This is not friendly customer service. We'll never buy anything there again.

Very competent advice from Mr. Selcuk, I furnished the entire apartment, good selection, very nice and helpful staff 💪 simply perfect

Bought a dining table and a wardrobe from XXXL Lutz in Fellbach today. The selection was huge! We were also very satisfied with the advice from Mr. Selcuk and Ulusoy and can only recommend them. We will be back.

Yesterday we went to XXXL Lutz in Fellbach for kitchen planning and subsequent purchase and received very good advice from Mr. Manan. He is extremely friendly, very competent and also has a funny manner about him. We felt very well looked after. Addendum, June 2016: In retrospect, it turned out that you are only treated nicely and looked after here, as long as the sales conversation is involved. If, like us, you sign the purchase contract on the same day at the consultation appointment, the result is that the kitchen salesperson is very difficult or impossible to reach directly. Inquiries regarding a rental kitchen (which we had already discussed at the sales appointment) are responded to very late, if at all. Luckily we didn't need the rental kitchen after all. The delivery time for the kitchen was stated as 16 weeks, which is a very long time. The shopping voucher we were promised took a long time to arrive. That's why we were there specifically, asked, then sent another email and called again. The way the customer is treated here is an absolute disgrace. Once you have signed the purchase agreement, you are no longer king. Incomprehensible. For our next fitted kitchen for a condominium, we will definitely go to the competition! Neighbors of ours have now bought a kitchen from a furniture store with the capital “I”. They had a delivery time of 4 weeks and everything worked out great. I don't want to write anything here about the date, or rather the dates, for installing the kitchen in our condominium because a lot of things went wrong.

Everything you can find at xxxlutz, modern and beautiful, sometimes perfect offers, I recommend 😍

Good price with awesome quality

How could you come up with the idea of ​​setting up a stand in a furniture store on a Saturday lunchtime to promote cigarettes? I was wondering why there was such a strong smell of smoke in the lamp department. A few meters away there was an Iqos promoter. For my part, it didn't shed a good light on a furniture store that sells high-priced items - especially not because the children's furniture department is right next to it! This promotion backfired in my opinion.

Bad bad very bad. Find another furniture store or drive a little further to the next branch, but stay away from this one. Employees and supervisors are probably unfriendly and cooperative, and every department manager here is :-). I wanted to buy an item, unfortunately they tried to give me a different price than on the website. I was then told buy the item elsewhere or order it online from us and pick it up in a few days. After years and a lot of furniture that I have bought here, I am now no longer able to buy anything from the store.

I decided on a great sideboard and according to the seller and the CONTRACT it only has a delivery time of 2 weeks. I've been waiting for the sideboard for 4 months now and the delivery time has now been extended by another week. Unfortunately there was no response to withdraw from the contract. The last purchase from this store for me. May 21, 2024 Update: The email was sent on the same day, today 2 weeks later still no response. It's a shame, for a moment I thought that there was at least some customer support and that it was being taken care of. So today the delivery was postponed again by a week. I'm starting to think it's a disgrace and I'm just angry that I chose this store. catastrophe June 5, 2024 Update: Well, who would have guessed, the delivery was postponed by two weeks again today. And so far no one has responded to my email. You're supposed to speak up here and no one will be interested. I would advise anyone not to buy anything there. Biggest juice shop there is. I don't feel like having the sideboard in my apartment anymore.

I can only strongly advise anyone not to buy furniture there. Worst customer service, false promises about delivery dates, no response to complaints - it's all about getting the money quickly, as a customer you are unimportant here. Very, very disappointing.

We drank coffee with my family. It was worse than ever. The waiters were in such a hurry that we felt very uncomfortable. It was very loud, we just left with a headache. I wouldn't recommend it.

Not worth a star! My mother and I wanted to buy a kitchen here. We had already looked around and decided on three kitchens that were shortlisted. While looking for staff to help, we came across two young salespeople who couldn't have been more unfriendly. Every question was blocked and responded with contempt. For example: when we asked whether one of the two gentlemen who were speaking privately could advise us, the only answer we received was “unfortunately it won’t be happening today…” (opening time for another 4 hours). Well, we were actually prepared to leave a lot of money here. But with this unfriendliness and work ethic, we don't want to shop here anymore. Maybe someone who has something to say in the store will see this and try to train their employees better on how selling really works. Because that's just how you drive away all sorts of customers!

Went there on May 31, 2024 to look at a sofa from the advertisement. We found a very clean, tidy sales area on site with friendly staff who greet you politely. Found the sofa quickly and received help from Ms. Thalacker after a short time. The advice was very helpful in clarifying individual wishes and expectations and receiving a fabric and configuration recommendation. A very pleasant and informative conversation and you immediately had the impression that you were in the right hands. I can highly recommend a visit and advice as there are more topics to consider than you might expect. Ordered a sofa on site with a very good feeling.

It's a disgrace how paying customers are treated, so you have to wait 3 months for a sideboard to be defective during assembly, then if you complain you're told to dismantle everything again after you've assembled it so that suppliers can take it away. Don't buy any furniture with me We advise everyone not to shop more!!!!!!!

Largest juice shop that does next to nothing if there is a complaint. First our Maxi Cosi was broken, a complaint was made on site, then after 7 weeks something came back (we were without a Maxi Cosi for 7 weeks, they didn't want to give us a replacement) and we received a voucher. Now the brake on the stroller is defective, again nothing is done on site, you should make a video online and it will be sent to the manufacturer. (For weeks without a stroller because the brake was broken) Unbelievable, we won't buy anything there anymore.

My partner and I were at XXXLutz Mann Mobilia in Fellbach 3 weeks ago. We were immediately impressed by the great selection and quality of the furniture. We then bought a couch after detailed and competent advice from Ms. Daniela Thalacker. She explained everything to us and it was a very good sales conversation in which we also noticed that our wishes and tastes were taken into account and we didn't have the feeling that they were simply trying to sell something. A lot of time was also taken for one. Even when the exhibit that we bought became cheaper, we were accommodated in terms of price again, which was very positive for us as this was purely a gesture of goodwill from the furniture store and the department manager, Mr. Demir. Many thanks again to Ms. Thalacker and Mr. Demir, we'll be happy to come back!

We bought a kitchen today and are super happy with it. Once again a big thank you to Mr. Sahin for the good advice.

Kitchen. On Tuesday I got an appointment for a home consultation for Friday. Mr. Sahin Kaan came on time and perfectly shaped my wishes and ideas into a kitchen. Requests for changes after the contract was concluded were even included at no extra charge! The measurement also went smoothly, so that the kitchen could be put into production 1 week after the appointment. Top price and top service. I'd say I'd love to go back but I hope the kitchen lasts a while ;)