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Basierend auf 5.157 Bewertungen gefunden auf 2 Websites

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Nº 75 unter 82 unter Fellbach

Nº 36 von 40 Restaurant unter Fellbach

KUNDEN KOMMENTIEREN IHRE..kind
Ergebnis
StellungnahmenHinweisGoogle5.1363.8TripAdvisor212.5

comment_iconStellungnahmen

We were there to look at furniture. The brochure advertised a great deal in the restaurant. Schnitzel, fries, and a 6-pack of beer. Unfortunately, the beer was already out for us on the first day. I wonder if that's a lure 🤔 The furniture selection is extensive, but not exactly cheap. Generally, a good and tidy department store.

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Marko Schmitt . 2025-06-18

WEITERE KOMMENTARE IN Google

Stay away from Respekta kitchens. A complete disappointment. The countertop arrived damaged, and the cabinet doors were of the cheapest quality. The complaint was a disaster. I received no responses for months, or only very late ones, and I was constantly put off on the phone. Only after threatening legal action did I receive a new countertop. However, the cabinet doors were again defective. To this day, I have not received a response from customer service. This whole process has been going on since May of last year. Now I have to live with a kitchen that bears no relation to what I paid. I expected much more from XXXLutz. It's disappointing that they even distribute such manufacturers. Never again Respekta. Never again XXXL.

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Sam . 2025-06-16

WEITERE KOMMENTARE IN Google

Very friendly and helpful staff who take their time and provide detailed advice.

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Mathilde Decker . 2025-06-15

WEITERE KOMMENTARE IN Google

There's a really nice and large selection of furniture, but I won't be drinking coffee there anymore. A mini cup of cappuccino, two sips, costs 4.20 euros, so the price-performance ratio is no longer right.

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Beate Kumfert . 2025-06-12

WEITERE KOMMENTARE IN Google

Today, I decided to get some advice on a mattress and immediately purchased one, including a slatted frame. Big praise to Mr. Schnersch for the detailed and competent advice.

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Nini Ba . 2025-06-12

WEITERE KOMMENTARE IN Google

Designing a new kitchen and making your dreams come true is a true joy with Mr. Rathgeber: He's empathetic, creative, doesn't push you, and is extremely knowledgeable. We always felt taken seriously and in very good hands with him, even when our ideas and the local conditions were sometimes a bit challenging. He finds a solution, keeps an eye on the price, and takes enormous pleasure in his work and interacting with customers. New kitchen in the greater Stuttgart area? >>>> Mr. Rathgeber !!!!!!!!!!!!!!!

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Klaus Ickler . 2025-06-11

WEITERE KOMMENTARE IN Google

The service in the restaurant was terrible. We waited for over half an hour. Servers walked past us the entire time, ignoring us.

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Oliver Scheiner . 2025-06-08

WEITERE KOMMENTARE IN Google

Yes XXXL Lutz has become number 1 for me 👑

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Ronaldo Verone . 2025-06-06

WEITERE KOMMENTARE IN Google

We received truly competent and super-friendly advice for our kitchen. Every element was shown to us so we could really visualize it. We highly recommend Ms. Bukmeer's consultation.

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Céline . 2025-06-05

WEITERE KOMMENTARE IN Google

We received excellent advice regarding our mattress purchase. The consultant (from Tempur) was very knowledgeable and took plenty of time with us. The subsequent purchase contract was handled professionally and very friendly by an XXXLutz employee.

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Wolfgang Plath . 2025-06-01

WEITERE KOMMENTARE IN Google

We received more than satisfactory advice from Elisabeth Brukmeer regarding our kitchen planning. We particularly appreciated her friendly and personable manner. We were also able to quickly agree on the price and are very happy with the result of the kitchen planning!

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René Piel . 2025-05-31

WEITERE KOMMENTARE IN Google

Super friendly and bought a great equipped kitchen 😁

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WhoAmI NoBoDy . 2025-05-31

WEITERE KOMMENTARE IN Google

We were at XXXLutz Fellbach today. After shopping, we went to the restaurant. First, we asked a lady if we could sit down (she wasn't exactly in a good mood), and then we waited 20 minutes for a waiter to come, to no avail. Even after 20 minutes, no one came, so we just got up… a real shame.

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Lo Sn . 2025-05-30

WEITERE KOMMENTARE IN Google

Absolute disaster!!!... You have to put up with being yelled at for their mistake... After waiting 12 weeks for my table, it arrived incorrectly. I then discussed with the salesperson that the correct new table would be delivered to me as compensation and the incorrect one would be taken away immediately. After another 8 weeks of waiting, I was informed that my new table was READY FOR COLLECTION. After contacting the store, a department manager yelled at me for a minute, saying that it wasn't listed anywhere and that no salesperson could make such a decision. Unfortunately, she didn't let me finish, so she explained that it had been agreed upon after consulting customer service. She yelled at me nonstop. Coincidentally, the salesperson is no longer available. This store is an absolute no-go!!!!!

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serena Yalaza . 2025-05-27

WEITERE KOMMENTARE IN Google

Unfortunately, based on our experience with XXXLutz, we can only advise against this. We've been waiting for the correct delivery of our worktop for over half a year. We've been repeatedly fobbed off with new, vague timelines – most recently, we were told the replacement would be delivered "in about two weeks." Another week has since passed, and the only thing that's happened so far is that the drawing has been compared with the manufacturer's again. There's no evidence of any genuine effort to find a speedy solution. Instead, we feel like we're constantly being put off, without clear communication or commitment. Customer satisfaction and reliability unfortunately don't seem to be a priority here. For us, this experience is not only disappointing, but simply annoying and unreasonable. We sincerely hope that the company will make greater efforts in the future to ensure transparent communication and faster problem resolution.

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Saskia Marquart . 2025-05-26

WEITERE KOMMENTARE IN Google

I'm beyond thrilled. Ms. E. Bukmeer is a fantastic kitchen consultant. She fully embraced me as a customer and planned a perfect kitchen tailored to my needs. Friendly, competent, eloquent, and with the perfect touch of humor. Highly recommended!!!!!!! ♥️

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Helen König . 2025-05-25

WEITERE KOMMENTARE IN Google

We had our consultation with Ms. Bukmeer at XXXLutz Fellbach in May, and from the very beginning, it was clear to us that she was exactly the right person for our kitchen planning. Ms. Bukmeer was not only perfectly prepared, she immediately understood our wishes and ideas, was extremely honest, professional, and extremely personable. Whether we asked for ideas, opinions, or alternatives, she immediately had great suggestions ready and knew the product range inside and out. No rushed sales pitch, no "quick fix," but rather a consultation at eye level. Even at the second appointment after the measurements, everything was well thought out, structured, and simply excellent. We would also like to mention Ms. Topiano (please excuse the misspelling – we unfortunately misplaced our business card). We had an information appointment with her right at the beginning. She was also very friendly and competent, and her brief overview prepared us perfectly for the in-depth consultation with Ms. Bukmeer. The entire experience so far has been consistently positive, from the initial idea to the finalization of the order. We highly recommend Ms. Bukmeer and she's truly passionate about her job. Thank you so much for this amazing experience AND the wonderful cuisine! 😊

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H. B. . 2025-05-23

WEITERE KOMMENTARE IN Google

I was truly pleasantly surprised by my shopping experience at XXXLutz. The selection of furniture is huge, modern, and tasteful, with something for every style and budget. I particularly liked the attractive design of the showroom, allowing you to immediately imagine how the furniture would look in your home. The customer service was also excellent: friendly, helpful, and patient. I received competent advice, and my many questions were answered in detail. Delivery was on time and without any problems; the installers were professional and did a neat job. XXXLutz's prices are absolutely fair, especially due to regular discounts. I would shop there again anytime and can wholeheartedly recommend the store!

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Laura Schneider . 2025-05-23

WEITERE KOMMENTARE IN Google

The hall is very large, very well laid out and the customer service is professional and friendly.

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Laura Schneider . 2025-05-22

WEITERE KOMMENTARE IN Google

Very good and competent advice from Mr. Kog.

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Michael Schwarz . 2025-05-21

WEITERE KOMMENTARE IN Google

I bought an outdoor rug. The service was really poor, both during the order and during pickup. When I picked it up, the employee was on his lunch break. There was no replacement. I had to wait 30 minutes until the man returned from lunch. This will definitely be my last purchase.

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Laura M. . 2025-05-20

WEITERE KOMMENTARE IN Google

We would need a new kitchen, we found a kitchen here on site ( Möbel Rieger ). The consultant planned a kitchen for us on the PC, which we didn't want. Then we told her that we wanted this kitchen that was shown in the brochure for €8,500. She then said call us the next day and let us know. The next day we got a call and we were told that the saleswoman was sick and hung up. On the same day I called XXL LUTZ in Fellbach and got an appointment in two days. Then everything went on very quickly and professionally and we have our new kitchen XXL Lutz Fellbach ordered. -------------------------------------------------- ---------------------- Another thank you to Mr. Bolat who gave us very friendly, professional and helpful advice. 👍👍👍👍👍👍 ................................................................

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O. S. . 2025-05-20

WEITERE KOMMENTARE IN Google

When it comes to advice, you're treated like a king; when it comes to complaints, you feel like a beggar. A corner bench was ordered in January 2024, delivered in June after a delivery delay, defective, and the complaint dragged on until October. A replacement was delivered in February 2025, but partially defective again. The freight forwarder took it back immediately. The star goes to the complaints department, which made an effort to remedy the situation. The salespeople and department heads are a no-brainer. Verbal promises turn into memory lapses that cost us several hundred euros. Fortunately, there are many other good! furniture stores in the region. Update May 2025: We're still waiting for the remaining delivery of the complaint. It's been 16 months! now. One is simply speechless at such incompetence.

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Tamara Müller . 2025-05-13

WEITERE KOMMENTARE IN Google

We received excellent advice. Delivery was faster than expected. Installation was quick and professional. The price-performance ratio was very satisfactory. We'll definitely be back.

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Andreas Heinrich . 2025-05-13

WEITERE KOMMENTARE IN Google

The advice from Ms. Thalacker was very good and tailored exactly to what we were looking for. We were on site and quickly requested a consultant using this tablet. In our case, consultant Ms. Thalacker, who came in a very short time. We briefly described our living situation and the future living situation. After that we already had two favorites in sight. The longest part of the purchase was actually just our decision making. We decided on the better model and hope that we will be able to pick up our sofa bed soon. Thank you again for the good advice and patience with our decision. We will definitely come back the next time we buy furniture.

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Matthias Maile . 2025-05-10

WEITERE KOMMENTARE IN Google

I was there with my wife to look at furniture because we lost everything in the 2024 flood Unfortunately we didn't see anything that we really liked

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Hans Oehler . 2025-05-09

WEITERE KOMMENTARE IN Google

Good advice and service when purchasing. Everything was perfect even when we picked it up

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J.P. F. . 2025-05-09

WEITERE KOMMENTARE IN Google

Unfortunately I had to stop my shopping trip. The higher you go in the elevator, the worse and drier the air becomes. Even though it's not even 15 degrees outside, it's like an oven inside. It is only bearable on the ground floor. Poor employees.

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Jo Li . 2025-05-08

WEITERE KOMMENTARE IN Google

Very large selection and good quality. Staff very helpful in giving advice

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Heinz Kuhnert . 2025-05-07

WEITERE KOMMENTARE IN Google

I bought a kitchen from Ms. Bukmeer on Saturday without obtaining any further comparative offers. Ms. Bukmeer is a very friendly, competent and approachable consultant who takes a lot of time and adapts to the individual wishes of her customers. She makes good suggestions, supplements them with visits to the exhibition kitchens and illustrates the kitchen on the monitor. This gives me a very good impression of the kitchen and allows me to think about optimizations. Seen - bought - completely satisfied. Now I have to wait until installation. I look forward to it!!

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Ursula Keck . 2025-05-05

WEITERE KOMMENTARE IN Google

Great decorative things and cheap offers. Nice advice.

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Beene F. . 2025-05-05

WEITERE KOMMENTARE IN Google

Racist employees told us that our name was mahmut mohammed ahmed because we were foreigners. I hope the company does something about it

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Joni ahmeti . 2025-05-04

WEITERE KOMMENTARE IN Google

Quality, diversity, competent employees

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Leo16 . 2025-05-03

WEITERE KOMMENTARE IN Google

Bought an armchair, good quality and very good processing, were very satisfied, the pickup was also very nice and helpful, highly recommended...

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Christian Schokker . 2025-05-01

WEITERE KOMMENTARE IN Google

I bought a bed for my older son two weeks ago and was advised by Mr Kayhan. The advice was really excellent! Mr. Kayhan was very attentive to my wishes, which were the focus of the entire conversation. At no point did I have the feeling that I was being pressured into making a purchase - on the contrary: my son's satisfaction and my own were always Mr. Kayhan's top priority. I can fully recommend Mr. Kayhan!

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Max Schmidt . 2025-04-29

WEITERE KOMMENTARE IN Google

We were there to help with the work! 😀 The food is delicious and the staff is nice and friendly! The management (shef-shefin - the management has created a family atmosphere! And the prices are elegant too! All in all, those arriving can expect a very good and successful trip! Until next time, xxl lutz feldback!

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Robert Rozsa . 2025-04-28

WEITERE KOMMENTARE IN Google

Pleasant afternoon at XXL Lutz Fellbach. Special thanks to Ms. Daniela Thalacker for the excellent advice and support when purchasing a corner sofa. Gladly again.

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Horst Friedrich . 2025-04-26

WEITERE KOMMENTARE IN Google

Since XXXL reopened, we've been going out to the restaurant more often. But otherwise you can look at everything in peace.

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G. K . 2025-04-26

WEITERE KOMMENTARE IN Google

Very friendly, competent and patient advice. Discounts were also possible. We have now got our corner bench. Good quality, we are super satisfied.

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Martin Härer . 2025-04-24

WEITERE KOMMENTARE IN Google

Worst service! Our kitchen took about six months to complete. They charge the full amount even though so many things in the kitchen are still unfinished. Otherwise they will scare us with the legal provisions.

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shiva sundaram . 2025-04-24

WEITERE KOMMENTARE IN Google

Prices completely excessive. A table with a material value of a maximum of 100 euros is offered for 1000 euros. I bet you can get the same table for 50 euros at the promotional price at another furniture store. Once and never again.

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Stefan Freiberger . 2025-04-18

WEITERE KOMMENTARE IN Google

I bought a mattress from Mr. Schnersch that was supposedly delivered twice and was only two months old, but when I got it home I noticed that it was already half sagging. This wasn't a double delivery, it was simply exchanged so that there is a new mattress in the showroom. Of course I got it cheaper, but I would never have taken it if I had known how old it really was! In the bright light in the furniture store you didn't see what you saw at home with more time in darker light, namely that everything in the middle of the mattress was scraped off and was darker than at the head or foot, and that after washing in the washing machine at 40 degrees. I have now spent a lot of money for my standards on a mattress that is half through. When asked, I was told it was bought as seen. I then spoke to the manager of the house and he wanted to give me a voucher, but when he saw that I had paid for the mattress with a credit card and only received a receipt, there was nothing! It's sad how a house like this has to declare their old mattresses as new instead of throwing them away, they'd rather take a few hundred euros for it ^^ Well times have changed, they only lie no matter what, the main thing is that the cash register is correct :-(

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A K . 2025-04-16

WEITERE KOMMENTARE IN Google

Reasonable price and good quality

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Olga Glajm . 2025-04-16

WEITERE KOMMENTARE IN Google

I was completely satisfied until the kitchen I ordered was delivered. However, the assembly was not carried out cleanly and improvements to a single kitchen unit have been going on for 5 months now. According to his own statement, the craftsman even took extra time during the assembly, but you can see that everything was done quickly in the evening. All in all, everything is done, but the time it takes is more than annoying...

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Luc G . 2025-04-15

WEITERE KOMMENTARE IN Google

I really like XXXLutz in Fellbach. A large range beautifully presented and with a fresh, good design. I then decided to buy a new kitchen here and received extremely competent and friendly advice from Ms. Bukmeer. She designed the kitchen with me and we planned everything together on the PC until it was really harmonious. I am completely thrilled and am already looking forward to the kitchen being installed!!!

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Silke Siebert . 2025-04-15

WEITERE KOMMENTARE IN Google

Good price/performance ratio… solid offer.

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Dirk J. . 2025-04-13

WEITERE KOMMENTARE IN Google

You, Ms. Bukmeer, deserve the highest praise. This means that she gave us friendly and very professional advice. She put a lot of effort into ensuring that all of our wishes were taken into account. We would like to take this opportunity to thank you very much.

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Marina Geiger . 2025-04-10

WEITERE KOMMENTARE IN Google

Great kitchen planning and advice from Mr. Merick Weiland. We are very satisfied.

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Boris H. . 2025-04-07

WEITERE KOMMENTARE IN Google

Quality furniture with the best advice. Thank you very much

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Franz-Lorenz Wagner . 2025-04-06

WEITERE KOMMENTARE IN Google

We received very good advice from Ms. Daniela Thalacker when choosing a new sofa and were able to choose the right sofa with a clear conscience. The branch also makes an extremely clean and well-maintained impression. Overall, we were very satisfied with our visit to this branch.

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Carsten kobale . 2025-04-04

WEITERE KOMMENTARE IN Google

It's like any other "premium" discount store. Great store, products from good to bad, nice employees and everything is there. But as soon as you've bought something and left the store, the problems start... Delivery dates cannot be met, incorrect products are delivered, damaged products, no one speaks German from the suppliers, products are assembled/assembled incorrectly, no one can be reached in service, or no one knows. You are left helpless. Just like in every “premium” discount store.

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Rascal . 2025-04-04

WEITERE KOMMENTARE IN Google

"On November 30, 2023, we purchased a kitchen from XXXLutz worth €30,000, supposedly a high-quality and first-class product. The assembly date was a full 2 ​​months later than we were told. It was not the products we had discussed that were delivered, but previous season products. On the assembly day, there were constant missing parts and new orders had to be placed, with each product arriving at a different time. Within 6 months, the paint on the highly praised cabinets began to peel off, and there were constant excuses. The person who ordered the products didn't order what we wanted, but the opposite, and we only found out what the products were really like when we visited XXXLutz. We found at least 20 paint defects and were told that they would not do a report, but that they would check it themselves. We waited a whole 10 months for a faucet seal and were suggested that we should paint it ourselves for the original Quooker. We waited 5 months for the trim. For missing products 4 months, and as of April 3rd, 2025 we are still waiting for 9 doors and skirting boards. We made at least 10 appointments and canceled our own jobs to meet XXXLutz's deadlines and they couldn't complete it. Because of this, we suffered a business loss of €15,000 within 2 years. In short, XXXLutz's kitchen caused us €45,000 in damage. We have hired a lawyer who will hopefully take care of this. If you want to buy, you should think about buying from XXXLutz at least 10 times."

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Mehmet Erdoğan . 2025-04-03

WEITERE KOMMENTARE IN Google

Speed ​​of purchase processing and advice. Gladly again !

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Ivo Jozic . 2025-04-01

WEITERE KOMMENTARE IN Google

Delivery, ordering and setting up of the kitchen were super fast and thoroughly smooth 5 stars. But the payment processing prefers negative stars. We have made a deposit and the balance should be collected by direct debit. That never happened, then we should pay via Paypal, Cc or Klarna via a link. We paid via Klarna and the money came out in real time. But this is said to have never arrived, everything was blamed on the customers and everyone was incredibly unfriendly. I would like to give 0 stars but since the kitchen service was good it would be unfair. Everyone in the office should be fired.

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Petr Hamadej . 2025-04-01

WEITERE KOMMENTARE IN Google

Very competent and friendly service.

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Stefan Scherer . 2025-03-31

WEITERE KOMMENTARE IN Google

A spacious entrance, a great, comprehensive selection of goods, clear signage, and always friendly, competent staff. It's a pleasure to shop there.

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Angelika Iseler . 2025-03-30

WEITERE KOMMENTARE IN Google

Great furniture market with a lot of selection for young living, inexpensive and modern. Definitely worth a visit

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Lydia Winkler . 2025-03-29

WEITERE KOMMENTARE IN Google

Good selection. Plenty of parking. Everything's good.

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0711 BoX . 2025-03-29

WEITERE KOMMENTARE IN Google

I ordered something online and it was sent from employee to employee 3 times. In the end I had to wait another 15 minutes for the order that I had already paid for until an employee could help me. It's a real shame because I always appreciated Lutz's selection.

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Mu Ka . 2025-03-26

WEITERE KOMMENTARE IN Google

A fully professional warehouseman who receives goods. I wish there were more people like that. Quick and efficient unloading, you can stand overnight.

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Marcin Brzeskwiniewicz . 2025-03-26

WEITERE KOMMENTARE IN Google

I bought my kitchen here. I can only recommend the consultant and planner, Ms. Bukmeer. She carried out the planning with me in a very friendly and patient manner and we were also able to stick to my budget when it came to the price. Advice and sales therefore five stars. But the delivery and assembly were also very good. Delivery to the appointment was on time and a call came an hour beforehand as promised. During assembly, the fitters took care of my furnishings and also the floors and protected everything. The installation team was very friendly and responded to requests and addressed the smallest defects (nothing serious) immediately. Also 5 stars for delivery and assembly. +++++

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Alex Schniepp . 2025-03-23

WEITERE KOMMENTARE IN Google

Ivery good if you buy items at the store and not on the website. I wanted to buy a megasofa which ,on the website, would arrive a couple of weeks earlier than when placing an order at the market itself... and nobody would tell me why until the last minute, a very kind lady who worked there told me that the products that people can purchase on the website are about 70% of those that were sent back by other customers cuz they were unwanted items due to some issues (colors not matching, quality wasn't right, etc)... however when someone oders an item at the store, it is 100% made fresh new and they might not be available right away and it is safer when you can touch and see and order your item with so much details at the store which may not be an option when ordered online! It was shocking... even though it took 12 weeks for my stuff to arrive, i would never recommend purchasing anything from their website (unless not available on the store).

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Lotus Lifestyle . 2025-03-23

WEITERE KOMMENTARE IN Google

Can't beat the incompetence and extremely poor customer service!!!!!!😡😡😡 NEVER AGAIN!!!!!!!!!! The only thing that was problem-free about purchasing this kitchen was the installers...

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chriss n . 2025-03-21

WEITERE KOMMENTARE IN Google

Competent and friendly employees

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Peter Auchter . 2025-03-21

WEITERE KOMMENTARE IN Google

Review of XXXLutz Mann Mobilia Fellbach XXXLutz Mann Mobilia in Fellbach offers a wide selection of furniture and home accessories. However, customer opinions are mixed. Some customers praise the competent advice and smooth service. One customer, for example, reported a positive experience when purchasing a kitchen, where all promises were kept and both the consultation and installation were completely satisfactory. Other customers express criticism, particularly regarding customer service and product quality. One customer complained about issues with a purchased sofa set and felt left alone during the pickup process. Another customer was dissatisfied with the consultation and the delivery of a sofa, which turned out to be shorter than expected, without prior information from the salesperson. Overall, the store receives ratings between 2.5 and 3.9 out of 5 stars on various platforms. It is advisable to consider reviews before making a purchase and, if possible, visit the store in person to form your own opinion.

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Herr v Goldbach . 2025-03-20

WEITERE KOMMENTARE IN Google

I bought two kitchens within 7 years, The staff in the Fellbach branch still fulfilled my wishes Thank you Mr Zein kitchen department Thank you Mr jasnoor furniture department Best regards Shabani family

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lulzim SHABANI . 2025-03-20

WEITERE KOMMENTARE IN Google

Great furniture store, very good restaurant, friendly advice

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Andreas Bihl . 2025-03-18

WEITERE KOMMENTARE IN Google

Super competent advice, would love to come back.

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Martina Widmann . 2025-03-16

WEITERE KOMMENTARE IN Google

We went to see Mr. Cihan Kog for kitchen planning - it couldn't have gone better! Mr. Kog took a lot of time and not only explained everything to us, but also showed it to us in the exhibition. All-round competent, friendly and pleasant advice! Mr. Kog was transparent throughout, pointed out the smallest details to us and honestly communicated to us what made sense and what would not be worth the price. We are absolutely thrilled!! Thank you !

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Kristina R. . 2025-03-16

WEITERE KOMMENTARE IN Google

As far as quality is concerned, there are better furniture stores, and we don't even want to talk about the service... Everything in these stores takes forever. Once and never again

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Marvin Moerk . 2025-03-14

WEITERE KOMMENTARE IN Google

I planned a kitchen at XXXLutz with consultant Patrick Denz. I received great advice from start to finish. He took a lot of time, gave me tips and incorporated his opinion exactly where I needed it. I am 100% satisfied and can only recommend kitchen planning with Patrick Denz!

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Bernhard Lechner . 2025-03-13

WEITERE KOMMENTARE IN Google

Nice open XXXLUTZ, the restaurant is smaller but you certainly have a nice view from the gallery when the weather is nice. We were there in the fog 😁😁😁 Food and service really nice, quick and friendly, food was delicious and we left here full.

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Andreas Wiese (Andy) . 2025-03-12

WEITERE KOMMENTARE IN Google

Everything is great. Are very satisfied.

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Maggotron King . 2025-03-11

WEITERE KOMMENTARE IN Google

Thank you very much, Ms. Heike Kenner, for the very uncomplicated, very competent and very friendly sales and service! We look forward to next time.

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Oliver Sarikaya . 2025-03-10

WEITERE KOMMENTARE IN Google

Unfortunately, I was once again completely ignored as a customer. There are hardly any employees present and if you happen to see an employee and want to ask something politely, you are coldly dismissed. It is probably no longer a coincidence that customers are treated this way. It's a shame because it's a nice shop. Thank you very much for this and I am definitely one less customer.

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S 77 K . 2025-03-09

WEITERE KOMMENTARE IN Google

I have found my dream kitchen. Ms. Elisabeth Bukmeer was very friendly and showed good expertise in advising and planning the kitchen. She responded to all of my wishes. And I'm already looking forward to the implementation. So far I can only recommend it.

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M. A. . 2025-03-07

WEITERE KOMMENTARE IN Google

I bought complete curtain rods and accessories from XXL Lutz Fellbach and never unpacked them. Unfortunately bought on July 24th and now no longer used after building a house. In response to multiple inquiries since January 25 (I was always promised a call back), whether the goods could perhaps be taken back in an accommodating manner (normal return policy 14 days), as the department head could decide this individually. A short conversation today and of course no return, despite the original packaging and receipt. Poor performance.

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Barbara Fritz . 2025-03-07

WEITERE KOMMENTARE IN Google

We planned our kitchen with Mr. Gentile in Fellbach. The advice is really 1 A! Thank you Mr. Gentile from the bottom of my heart for your honesty, your competence and your kindness!! Mr. Gentile can be called a kitchen professional - he has a lot of experience and was able to give us tips that we have never heard from any other kitchen consultant! We are lucky to have met them. Thank you so much for your competent, professional and warm support! Kind regards the Duraks

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Pa Patya . 2025-03-06

WEITERE KOMMENTARE IN Google

Toilet only upstairs on the 4th floor Real world trip

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Griabiges Bier . 2025-03-06

WEITERE KOMMENTARE IN Google

I received great advice from Elisabeth Bukmeer about my new kitchen at the end of January. Everything was explained very clearly and she responded very well to my wishes and ideas. The measurement appointment was also within a few days.

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Jasmin . 2025-03-04

WEITERE KOMMENTARE IN Google

Great advice from Mr. Dominik Frühwald on the ground floor - Young Living. He wasn't pushy and spoke to us at exactly the right moment and supported us very well. We'd love to come back.

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Michael Reißer . 2025-03-02

WEITERE KOMMENTARE IN Google

This review goes to the GOODS ISSUE: We bought chairs and wanted to pick them up. 3 out of 5 had damage! When we complained about them at the goods department and asked them to be replaced, the man at the goods department started to argue that we weren't allowed to exchange all the chairs! When we did get them replaced, it was assumed that we hadn't returned the feet of the chairs! This was clarified, but the warehouse employee didn't even apologize for the claim. The service there is terrible. They don't know friendliness there! I won't be picking up any more furniture there anytime soon. And you ask yourself why online trading is growing when you receive such kindness!

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Sabi F. . 2025-03-01

WEITERE KOMMENTARE IN Google

I am very satisfied customer service is superb

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saliha altun . 2025-02-27

WEITERE KOMMENTARE IN Google

I spent months looking for a suitable sofa before I moved and was always given competent advice from Mr. Köroglu at every visit. Thanks to him, I was able to configure a suitable sofa for my new living room and it was built for me on site. Great service and would love to come back again. On the left, the way I liked the couch in the store and on the right, the way it was configured, delivered and set up as I wanted.

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Zevcan Atilgan . 2025-02-26

WEITERE KOMMENTARE IN Google

Competing furniture stores offer significantly better service. One reason: Offering delivery online for €50 and then on site for €150 is really bad. Other furniture stores even offered me free delivery if another company delivered cheaper. And XXXL? Stands out and doesn't appreciate the customer who wants to buy in the store. If my selection had been available in another store (which fortunately is often the case) I would not have shopped here. Because I have experienced really different service in two other furniture stores.

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Natalie . 2025-02-25

WEITERE KOMMENTARE IN Google

• large & beautiful selection • Employees OK, but not like you know or have learned in “sales”, e.g. no greeting Restaurant: • Called one employee after another several times to place an order. Each time it was said that the other colleague was responsible for this “side”. That's why I couldn't order anything for about 30 minutes and left without eating/drinking anything • Selection: Well. Points deducted due to MA & restaurant

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Elif Sahin . 2025-02-23

WEITERE KOMMENTARE IN Google

I am very satisfied and recommend XXXLUTZ Mann Mobilia Fellbach!

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sigrid mueller . 2025-02-20

WEITERE KOMMENTARE IN Google

Bad service and when you have a complaint they don't let you speak up, they say things that weren't the case. Disgusting. We definitely won't buy anything there again!

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Gemini Me . 2025-02-20

WEITERE KOMMENTARE IN Google

Big, but not enough or not too much, depends on what you're looking for. You can find furniture from high-quality brands and more affordable furniture. Also many household items.

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Eli. FM. . 2025-02-19

WEITERE KOMMENTARE IN Google

The gentleman from young living advised us and sold us a sofa, it was great! Great advice, worked super quickly, big praise!!! But the woman at the information desk, incredibly unfriendly, I asked a question, was immediately insulted, and her bad mood was unbelievable... I mean, if you're in such a bad mood and don't feel like doing your job with customers, why are you standing at the information desk, where you almost ONLY have contact with customers?! Never been treated so badly in a furniture store...

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Can Karaman . 2025-02-19

WEITERE KOMMENTARE IN Google

I bought a bed there yesterday. I've already looked at a few online. In the XXL furniture store I had to find out that what was offered online was not available in the furniture store. At least not my bed. Oh, but there was disappointment at first. I specifically asked someone to drive me from Stuttgart and now that. After a few minutes I thought to myself, okay, now take a look at what they have to offer here. A very nice employee then showed me a bed and I was pleasantly surprised. It normally costs over three thousand euros and currently costs 1800 euros. The right color and size and I was satisfied and ordered my bed. I hope the time until the delivery date passes quickly. What I actually want to tell you with my little story. You have to be open and then everyone will find the right thing in the XXL furniture store. Thank you and see you soon

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Conny . 2025-02-16

WEITERE KOMMENTARE IN Google

Very good selection great service good customer support

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Kerstin Omasics . 2025-02-16

WEITERE KOMMENTARE IN Google

We always enjoy visiting the XXL in Fellbach. A big thank you to Mr. Majid Faranso, Ms. Thomsen and Mr. Miri from kitchen sales. With their competence and friendliness, they are a real asset to the furniture store. We'd love to come back any time!

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Sila . 2025-02-15

WEITERE KOMMENTARE IN Google

Had an appointment with the kitchen consultant P.D. and were very enthusiastic because he gave us very friendly and, above all, competent advice! We liked the combination of the parts and the illustration of the pictures so much that we ordered our new dream kitchen straight away!

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M. S. . 2025-02-15

WEITERE KOMMENTARE IN Google

Nice big furniture store. There is something for every budget. Be careful at the parking garage entrance. It is a bit too narrow and has a protruding port stone on the right side. Here I ruined the sill on my car. The way it's colored, I wasn't the only one.

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Uwe Rauschenbach . 2025-02-14

WEITERE KOMMENTARE IN Google

Never buy a kitchen again: Worst service ever. I felt like I was in good hands during the consultation. The consultant responded to all of my wishes. Then I ordered. Ordered in October, delivery date was promised for December/beginning of January. At the beginning of December I received an email saying that the fitters from XXXLutz would refuse to install the kitchen because a cupboard would have to be shortened. When I asked further questions, I was told that the fitters would/could only carry out orders at noon. At the same time, I was informed of an external company that would take on the job. Found out that no one answered the phone when I called. I only received a response to emails twice. Then the delivery date was given to me as February 18th. communicated, which made me complain massively because I had been without a kitchen for months. The delivery was then scheduled for January 31st. promised. A day before I was informed that the sink was missing. I immediately complained. The kitchen was then delivered on the 31st, without a sink. The gentlemen delivered the individual parts of the kitchen and simply stacked them in the empty room without at least sorting anything. Then I got another call and they wanted to make an appointment with me to see when the sink would be delivered. In the meantime, however, an employee had contacted me and said that this sink was in stock and he couldn't explain why I got such a call. -In this company, the person in front doesn't know what the person behind is doing. The kitchen was delivered on Friday. The fitters from XXXLutz then said that I had to pay the remaining amount of the kitchen purchase immediately. When I objected that I didn't know whether all the parts were there, I was told that if I didn't pay, all the parts would be taken back. So I paid. The head fitter from XXXLutz came extra and delivered the sink. He then said that the parts for installing the appliances weren't included because they weren't building the kitchen, otherwise they would have been included. On Monday it was set up by the external company at a fixed price that was previously agreed upon by XXXLutz and which I then had to pay in cash. This sum was previously deducted from my purchase price. The fitters came in the morning and first had to sort all the individual parts of the furniture, i.e. everything out and put in the hallway and then granted them again, as it should be installed. They then worked until 11:30 p.m. at night. In the meantime, they still had to purchase connection materials worth almost 40 euros. When installing, it was then found that the caps are missing in a worktop, i.e. the raw wood is to be seen and that screws for handles are not available. I then tried to call XXXLutz and didn't reach anyone all day. A personal audition on Wednesday was also unsuccessful. Consultant not there, department head busy. I then explained the situation to an employee and asked him to pass it on. When I asked who would install the missing edging and screws for the handle, I was told that the fitter would be responsible for it. I then said that the fitter is not responsible if parts are delivered incorrectly or not at all and I expect the fitters from XXXLutz to take care of it. On Thursday I tried again to reach the advisor by phone, but he was busy in the house. I was promised a call back. I then wrote another email but nothing, radio silence. No call, no message. So this has been going on for a week. Either the advisor is not in the house, like today, if he is there, I can't reach him. S. Ruttka

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Sabine Ruttka . 2025-02-12

WEITERE KOMMENTARE IN Google

No advice (only upon direct request) When they said “I still have to discuss it with my partner”, the advice (which I had to organize myself) was stopped. Bad service

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Marco Busch . 2025-02-10

WEITERE KOMMENTARE IN Google

We went to XXXLutz for kitchen planning. After a bumpy start and concerns on our part, we received very good and professional advice from Fr Bukmeer. She answered our questions and accommodated requests for changes. We felt very well advised and can only recommend them! We hope that our kitchen will be delivered and installed just as professionally.

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Nisy Baur . 2025-02-09

WEITERE KOMMENTARE IN Google

We actually buy a lot from XXXL Lutz and are generally always satisfied, but in our case the home textile department in Fellbach has currently shown a lot of room for improvement in terms of service orientation. Here, regulations took precedence over customer orientation. Zero goodwill in the event of an exchange with a value of just 70 euros. Requests to speak to superiors were brushed off. Unfortunately the appointment was longer. “If you had ordered online, you could have exchanged it,” we learned. Unfortunately, this doesn't apply if you bought it in a store. Exceptions?Never! Here the competition is much more flexible and, above all, friendlier. Especially when it comes to very good customers with whom you have already made significant sales during the year. It's a shame, dear Lutz, a missed opportunity.

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T C . 2025-02-09

WEITERE KOMMENTARE IN Google

Large selection and friendly staff

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Petra Lasse . 2025-02-09

WEITERE KOMMENTARE IN Google

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