XXXLutz Mann Mobilia in Fellbach

I have purchased two kitchens within seven years. The staff at the Fellbach branch still fulfilled my wishes. Thank you, Mr. Zein, kitchen department. Thank you, Mr. Jasnoor, furniture department. Sincerely, The Shabani family

Review of XXXLutz Mann Mobilia Fellbach XXXLutz Mann Mobilia in Fellbach offers a wide selection of furniture and home accessories. However, customer opinions are mixed. Some customers praise the competent advice and smooth service. One customer, for example, reported a positive experience when purchasing a kitchen, where all promises were kept and both the consultation and installation were completely satisfactory. Other customers express criticism, particularly regarding customer service and product quality. One customer complained about issues with a purchased sofa set and felt left alone during the pickup process. Another customer was dissatisfied with the consultation and the delivery of a sofa, which turned out to be shorter than expected, without prior information from the salesperson. Overall, the store receives ratings between 2.5 and 3.9 out of 5 stars on various platforms. It is advisable to consider reviews before making a purchase and, if possible, visit the store in person to form your own opinion.

Great furniture store, very good restaurant, friendly service

Super competent advice, would love to come back.

We went to see Mr. Cihan Kog for kitchen planning - it couldn't have gone better! Mr. Kog took a lot of time and not only explained everything to us, but also showed it to us in the exhibition. All-round competent, friendly and pleasant advice! Mr. Kog was transparent throughout, pointed out the smallest details to us and honestly communicated to us what made sense and what would not be worth the price. We are absolutely thrilled!! Thank you !

As far as quality is concerned, there are better furniture stores, and we don't even want to talk about the service... Everything in these stores takes forever. Once and never again

I planned a kitchen at XXXLutz with consultant Patrick Denz. I received great advice from start to finish. He took a lot of time, gave me tips and incorporated his opinion exactly where I needed it. I am 100% satisfied and can only recommend kitchen planning with Patrick Denz!

Nice open XXXLUTZ, the restaurant is smaller but you certainly have a nice view from the gallery when the weather is nice. We were there in the fog 😁😁😁 Food and service really nice, quick and friendly, food was delicious and we left here full.

Everything is great. Are very satisfied.

Thank you very much, Ms. Heike Kenner, for the very uncomplicated, very competent and very friendly sales and service! We look forward to next time.

Unfortunately, I was once again completely ignored as a customer. There are hardly any employees present and if you happen to see an employee and want to ask something politely, you are coldly dismissed. It is probably no longer a coincidence that customers are treated this way. It's a shame because it's a nice shop. Thank you very much for this and I am definitely one less customer.

I have found my dream kitchen. Ms. Elisabeth Bukmeer was very friendly and showed good expertise in advising and planning the kitchen. She responded to all of my wishes. And I'm already looking forward to the implementation. So far I can only recommend it.

I bought complete curtain rods and accessories from XXL Lutz Fellbach and never unpacked them. Unfortunately bought on July 24th and now no longer used after building a house. In response to multiple inquiries since January 25 (I was always promised a call back), whether the goods could perhaps be taken back in an accommodating manner (normal return policy 14 days), as the department head could decide this individually. A short conversation today and of course no return, despite the original packaging and receipt. Poor performance.

We planned our kitchen with Mr. Gentile in Fellbach. The advice is really 1 A! Thank you Mr. Gentile from the bottom of my heart for your honesty, your competence and your kindness!! Mr. Gentile can be called a kitchen professional - he has a lot of experience and was able to give us tips that we have never heard from any other kitchen consultant! We are lucky to have met them. Thank you so much for your competent, professional and warm support! Kind regards the Duraks

Toilet only upstairs on the 4th floor Real world trip

I received great advice from Elisabeth Bukmeer about my new kitchen at the end of January. Everything was explained very clearly and she responded very well to my wishes and ideas. The measurement appointment was also within a few days.

Great advice from Mr. Dominik Frühwald on the ground floor - Young Living. He wasn't pushy and spoke to us at exactly the right moment and supported us very well. We'd love to come back.

This review goes to the GOODS ISSUE: We bought chairs and wanted to pick them up. 3 out of 5 had damage! When we complained about them at the goods department and asked them to be replaced, the man at the goods department started to argue that we weren't allowed to exchange all the chairs! When we did get them replaced, it was assumed that we hadn't returned the feet of the chairs! This was clarified, but the warehouse employee didn't even apologize for the claim. The service there is terrible. They don't know friendliness there! I won't be picking up any more furniture there anytime soon. And you ask yourself why online trading is growing when you receive such kindness!

I am very satisfied customer service is superb

I spent months looking for a suitable sofa before I moved and was always given competent advice from Mr. Köroglu at every visit. Thanks to him, I was able to configure a suitable sofa for my new living room and it was built for me on site. Great service and would love to come back again. On the left, the way I liked the couch in the store and on the right, the way it was configured, delivered and set up as I wanted.

Competing furniture stores offer significantly better service. One reason: Offering delivery online for €50 and then on site for €150 is really bad. Other furniture stores even offered me free delivery if another company delivered cheaper. And XXXL? Stands out and doesn't appreciate the customer who wants to buy in the store. If my selection had been available in another store (which fortunately is often the case) I would not have shopped here. Because I have experienced really different service in two other furniture stores.

• large & beautiful selection • Employees OK, but not like you know or have learned in “sales”, e.g. no greeting Restaurant: • Called one employee after another several times to place an order. Each time it was said that the other colleague was responsible for this “side”. That's why I couldn't order anything for about 30 minutes and left without eating/drinking anything • Selection: Well. Points deducted due to MA & restaurant

I am very satisfied and recommend XXXLUTZ Mann Mobilia Fellbach!

Bad service and when you have a complaint they don't let you speak up, they say things that weren't the case. Disgusting. We definitely won't buy anything there again!

Big, but not enough or not too much, depends on what you're looking for. You can find furniture from high-quality brands and more affordable furniture. Also many household items.

The gentleman from young living advised us and sold us a sofa, it was great! Great advice, worked super quickly, big praise!!! But the woman at the information desk, incredibly unfriendly, I asked a question, was immediately insulted, and her bad mood was unbelievable... I mean, if you're in such a bad mood and don't feel like doing your job with customers, why are you standing at the information desk, where you almost ONLY have contact with customers?! Never been treated so badly in a furniture store...

I bought a bed there yesterday. I've already looked at a few online. In the XXL furniture store I had to find out that what was offered online was not available in the furniture store. At least not my bed. Oh, but there was disappointment at first. I specifically asked someone to drive me from Stuttgart and now that. After a few minutes I thought to myself, okay, now take a look at what they have to offer here. A very nice employee then showed me a bed and I was pleasantly surprised. It normally costs over three thousand euros and currently costs 1800 euros. The right color and size and I was satisfied and ordered my bed. I hope the time until the delivery date passes quickly. What I actually want to tell you with my little story. You have to be open and then everyone will find the right thing in the XXL furniture store. Thank you and see you soon

Very good selection great service good customer support

Had an appointment with the kitchen consultant P.D. and were very enthusiastic because he gave us very friendly and, above all, competent advice! We liked the combination of the parts and the illustration of the pictures so much that we ordered our new dream kitchen straight away!

We always enjoy visiting the XXL in Fellbach. A big thank you to Mr. Majid Faranso, Ms. Thomsen and Mr. Miri from kitchen sales. With their competence and friendliness, they are a real asset to the furniture store. We'd love to come back any time!

Nice big furniture store. There is something for every budget. Be careful at the parking garage entrance. It is a bit too narrow and has a protruding port stone on the right side. Here I ruined the sill on my car. The way it's colored, I wasn't the only one.

Never buy a kitchen again: Worst service ever. I felt like I was in good hands during the consultation. The consultant responded to all of my wishes. Then I ordered. Ordered in October, delivery date was promised for December/beginning of January. At the beginning of December I received an email saying that the fitters from XXXLutz would refuse to install the kitchen because a cupboard would have to be shortened. When I asked further questions, I was told that the fitters would/could only carry out orders at noon. At the same time, I was informed of an external company that would take on the job. Found out that no one answered the phone when I called. I only received a response to emails twice. Then the delivery date was given to me as February 18th. communicated, which made me complain massively because I had been without a kitchen for months. The delivery was then scheduled for January 31st. promised. A day before I was informed that the sink was missing. I immediately complained. The kitchen was then delivered on the 31st, without a sink. The gentlemen delivered the individual parts of the kitchen and simply stacked them in the empty room without at least sorting anything. Then I got another call and they wanted to make an appointment with me to see when the sink would be delivered. In the meantime, however, an employee had contacted me and said that this sink was in stock and he couldn't explain why I got such a call. -In this company, the person in front doesn't know what the person behind is doing. The kitchen was delivered on Friday. The fitters from XXXLutz then said that I had to pay the remaining amount of the kitchen purchase immediately. When I objected that I didn't know whether all the parts were there, I was told that if I didn't pay, all the parts would be taken back. So I paid. The head fitter from XXXLutz came extra and delivered the sink. He then said that the parts for installing the appliances weren't included because they weren't building the kitchen, otherwise they would have been included. On Monday it was set up by the external company at a fixed price that was previously agreed upon by XXXLutz and which I then had to pay in cash. This sum was previously deducted from my purchase price. The fitters came in the morning and first had to sort all the individual parts of the furniture, i.e. everything out and put in the hallway and then granted them again, as it should be installed. They then worked until 11:30 p.m. at night. In the meantime, they still had to purchase connection materials worth almost 40 euros. When installing, it was then found that the caps are missing in a worktop, i.e. the raw wood is to be seen and that screws for handles are not available. I then tried to call XXXLutz and didn't reach anyone all day. A personal audition on Wednesday was also unsuccessful. Consultant not there, department head busy. I then explained the situation to an employee and asked him to pass it on. When I asked who would install the missing edging and screws for the handle, I was told that the fitter would be responsible for it. I then said that the fitter is not responsible if parts are delivered incorrectly or not at all and I expect the fitters from XXXLutz to take care of it. On Thursday I tried again to reach the advisor by phone, but he was busy in the house. I was promised a call back. I then wrote another email but nothing, radio silence. No call, no message. So this has been going on for a week. Either the advisor is not in the house, like today, if he is there, I can't reach him. S. Ruttka

When giving advice you are treated like a king, when making a complaint you are treated like a beggar. January 2024 Corner bench ordered, delivered in June after late delivery, defective, complaint dragged on until October. Replacement delivery in February 2025, but partly defective again. The freight forwarder took it back straight away. The star goes to the complaints department, which tried to remedy the situation. You can give a damn about the salespeople and the department management. Oral promises become gaps in our memory that cost us several hundred euros. Luckily there are lots of other good ones! Furniture stores in the region.

No advice (only upon direct request) When they said “I still have to discuss it with my partner”, the advice (which I had to organize myself) was stopped. Bad service

Large selection and friendly staff

Top advice from Mr. Ulusoy Muhammed. We'll be back.

Furniture store always found solutions to our problems. A great furniture store with very nice employees. 👍👍👍

Very nice seller, narrowed down to my needs and was helpful.

We actually buy a lot from XXXL Lutz and are generally always satisfied, but in our case the home textile department in Fellbach has currently shown a lot of room for improvement in terms of service orientation. Here, regulations took precedence over customer orientation. Zero goodwill in the event of an exchange with a value of just 70 euros. Requests to speak to superiors were brushed off. Unfortunately the appointment was longer. “If you had ordered online, you could have exchanged it,” we learned. Unfortunately, this doesn't apply if you bought it in a store. Exceptions?Never! Here the competition is much more flexible and, above all, friendlier. Especially when it comes to very good customers with whom you have already made significant sales during the year. It's a shame, dear Lutz, a missed opportunity.

We went to XXXLutz for kitchen planning. After a bumpy start and concerns on our part, we received very good and professional advice from Fr Bukmeer. She answered our questions and accommodated requests for changes. We felt very well advised and can only recommend them! We hope that our kitchen will be delivered and installed just as professionally.

It's quite worrying if you ask the "specialist department" for a simple egg picker and are told that you should take a look at Gefu yourself. As a reward, without asking, I bought a WMF pan for €119.90. This is what happened on February 7th, 2025 at around 11:30 a.m

I've been waiting for the kitchen delivery for 5 months now. It should be at the end of February. You can only get all the information if you ask and wait forever for the answer. A promised rental kitchen never arrived, nor was there any explanation as to why that was the case. So it's better to order your cuisine from somewhere else. I just have to hope that the installation goes smoothly and that the kitchen looks the way I imagined it. I also bought a bedroom wardrobe there, so there were no problems.

Great atmosphere, comfortable walking, great offers

Conditionally recommended... Planning a new kitchen 5 stars!!! Delivery and assembly perfect and on time,... but then it started: the washing machine and 2 hinges are missing :( Ultimately, after endless phone calls, the kitchen was finished 2 months later than planned...

Huge selection. You don't have to go anywhere else. Friendly advice

I received great advice from Mr. Özdemir on Saturday, February 1st, 2025. I then signed and took the goods with me. Everything went smoothly. I will definitely come back more often. 👍🏻

Normal furniture store. Restaurant is great.

If you buy locally, you pay more than in the XXXLutz online shop. If you buy online, the delivery date will now be postponed for the third time every 2 weeks. According to the homepage, the item is in stock in Fellbach. But XXXLutz doesn't manage to send it. An email is answered with meaningless text blocks. Apparently the store doesn't need any customers...

We had our kitchen planned by Ms. Bukmeer and we are very satisfied. Advice went great, ordering and short-term changes were also possible via WhatsApp and were totally uncomplicated. Everything was implemented by Ms. Bukmeer. Any time

Huge selection of furniture and accessories. Top advice

Nice exhibition rooms. Lots of inspiration. Sufficient parking space in the parking garage. All floors are barrier-free accessible with a walker. Goods interesting, well made and worth the price. Short delivery time. Very friendly staff. Not to forget: the funny cat robot in the restaurant that helps deliver food!

On the long shopping Saturday, the staff smokes in the restaurant area as early as 6:30 p.m. and the smoke drifts into the sales area. An absolute absurdity that shows neither hygiene nor seriousness.

Disgusting customer service and rude cashier. Prices should be compared directly when paying, otherwise you'll have a rude awakening and stroppy cashiers who will blame you for incorrectly listed prices in the system and you'll have to take care of it yourself and have to go back to the department and take care of it yourself. Thanks for nothing, thanks for a very negative buying experience and thanks for blaming a customer who had nothing to do with your system. Thanks

We bought a new kitchen in the XXXLutz kitchen studio in Fellbach in December last year and I would like to give special praise I would like to thank Ms. Elisabeth Bukmeer, who took a lot of time to understand our wishes and ideas and to implement them in an excellent, contemporary and competent manner. A great personable and friendly employee with TASTE The decision was very easy for us!

Had very competent and friendly advice that led to the purchase being completed. I can definitely recommend Mr. Köroglu as a consultant.

Before Christmas we ordered 4 chairs in Fellbach from XXXl and picked them up today. Unfortunately, 2 of the 4 chairs are defective. Really disappointed with the XXXL quality. Hopefully the quality of the complaint process is better

We bought a sideboard where the packaging was damaged. The furniture also had numerous flaws and damage. But the most disgusting thing was that the sideboard was full of mouse or rat droppings and piss. It sticks everywhere and stinks. How can you deliver something like that to customers?

The advice and kitchen planning from Mr Denz were first class. The consultant responded to all wishes and ideas with understanding. If the further processing and assembly goes the same way then we are completely satisfied. Gerhard W.

Ms. Bukmeer from the kitchen department was great advice. All individual wishes were taken into account and the perfect kitchen was created for us. I had several consultations at various locations, but there was no consultant who actually planned the kitchen together with us. It was always planned on my own recommendation. Competent advice and always happy! Thanks for this.

If you are looking for a new kitchen or, like us, an addition to the existing kitchen, I recommend that you make an appointment with Ms. Elisabeth Bukmeer. Ms. Bukmeer is an excellent kitchen consultant who responds optimally to the customer's wishes and fulfills them within the scope of her possibilities. Even subsequent changes were made quickly and easily over the phone. The measurement, which was carried out using laser measurement, was already completed 6 days after the order was placed (order placed on January 2, 25 / measurement on January 8, 25). All in all top advice with a very nice consultant and quick processing by the company.

Ms. Elisabeth Bukmeer can only be recommended!! We received very friendly and professional advice on our kitchen planning! We went to several furniture stores and got the best price performance there. Ms. Bukmeer was patient and very competent!

We went to Mrs. Bukmeer's kitchen planning today and it was great. All of our wishes were taken into account and implemented. Appliances and special features were shown to us on site and we received some really great suggestions for getting the most out of the kitchen and space. In addition, Ms. Bukmeer is very friendly, competent and absolutely likeable. Also worth mentioning is the department head, Mr. Kog, who also came along to discuss the final details. Advice, competence, friendliness and customer orientation are extremely good!!! We are looking forward to our new kitchen and are confident that this team will continue to do so at this level until it is installed.

Not recommended I ordered a bed frame that was delivered without screws. The screws were then reordered and nothing was heard for weeks. I then had the wooden boards lying around for ages. There was no reply to an email. When you called, you were put on hold and promised a call back, but no one ever came. There was no response from the furniture store nor was the problem taken care of. If I hadn't chased after it so much, I probably still wouldn't have the screws. In the future I will go somewhere else.

Unfortunately we didn't find what we wanted. Left again after 20 minutes.

Kitchen bought ☺️ installation by a third-party company two doors / worktop defective stovetop incorrectly connected cable fire was the result. A specialist company is something else. If you complain, you'll only have trouble with XXLXLutz. Waited 4 weeks for a tradesman and just before Christmas. Really tough with two small children. But XXXLutz wasn't interested, thank you for that and never shop there again.

We were at the restaurant for dinner. Unfortunately, when we arrived at 12 p.m., the cheaper "voucher meals" for lunch were already sold out. This led to a lot of dissatisfaction with the huge rush of guests, which the poor service staff dealt with with a lot of patience. As a customer, however, you would wish for better kitchen management (product costing, etc.) so that you don't have to go to the XXXL restaurant in vain. 🥰

Became aware of the company through the trade fair in Stuttgart. The impression was positive - however, the employee also came from Berlin and not Fellbach. Had the kitchen planned there, it turned out really nice too. But that was it. The drain is too high, as was already said during installation. Since then, the high-quality dishwasher has been on strike regularly and water is running out, which of course the kitchen doesn't get. However, no one in Fellbach is interested. The main thing is to pay off the installments on time. Conclusion: As a potential customer, you will receive friendly advice until you pay your installments. Once the contract is signed, there is no longer any customer service. Callbacks are promised but never happen. Customer loyalty is zero. So if you expect service after the purchase contract has been concluded (which should actually be a given!), then you should give XXL in Fellbach a wide berth!!!

I ordered a bed when I purchased it and was assured that it would be available in January. Since then I have been constantly stalled. When I call I am promised a call back. So far I have never received a call back... Everyone on the phone is extremely unfriendly. There was damage to my cupboard and it was simply painted over it. I reported this and I've been waiting since December. I'll probably report the whole thing to the consumer advice center

There are a lot of things there from sofa to bed and kitchen. Very large house and lots of choice and offers

Food is ok, women's toilets smell like a cowshed......

We went to several furniture stores (also other XXXL) and kitchen studios, and when I had already given up, I was advised to come here and I have to say that was the only right and best decision we could make in this regard. Mr. Liri not only made an appointment for us at short notice, but from the very beginning he very friendly, patiently and professionally created the kitchen based on our wishes and only focused on our ideas and adjusted them again and again until the completion date if there was still a need for changes on our part gave. Simply great and I can really recommend everyone to get a kitchen offer here. Thank you again for everything!!!

Good but far too full and not enough cash registers open between the years.

This is always a destination for shopping.

You have to search a bit until you find an employee. Despite the high price, the furniture delivered was unfortunately not of good quality.

Large selection, unstructured exhibition and unfortunately no good advice.

Visited this furniture store today for the first and definitely last time. The bathroom cabinet from the advertisement? A delivery time of 4-5 weeks - and if you want it delivered to your home, this extends to 7-8 weeks. The weekly menu in the restaurant was already sold out. The advertised side table? Suddenly a different price was displayed at the checkout. The cashier just told me to go back to the department to sort it out. Anyone who knows the furniture store knows that it is a huge complex - and yet there are only three checkouts, of which only the information checkout was occupied. Conclusion: An absolute failure and a complete waste of time.

Very friendly and courteous advice. The consultant responds very well to the customer's wishes and price expectations. We were very satisfied with the advice from Mr. Manan. We were also very satisfied with the cuisine and customer service

Super friendly staff, quick processing. Gladly again

The building is impressive. The customers are spread out quite well, even when it's full. There are a lot of staff who you can at least ask where things are. I found the poor quality of the pieces on display to be blatant. I thought everything in the catalog and in the exhibition looked great and worked perfectly. Virtually every closet door I opened was poorly or incorrectly adjusted. I had better things to do with the bulky waste.

I think the furniture store itself is good, but what really bothers me is that you only get a voucher when you return the goods instead of just the money. That's annoying.

Great and competent advice from Mr. Ulisoy

It's a very big store. The employees are helpful

Design is nice bit bit expensive

The furniture store is well and clearly laid out. Unfortunately the parking lot is terrible. It is very narrow and if you drive in from the main road and someone else wants to drive out, you hardly have a chance. The parking lot definitely needs improvement. (Continuous honking)

I bought an upholstered suite there years ago and wanted to clarify the color so I could possibly order another part, the seller was probably not interested in it, one of the worst seller services I have ever experienced!!!

Waited 1 hour for my food, poor service and didn't even clean the table

Mr Rein one of the best. This is how you imagine specialist staff. No pushing and very humane. Thank you very much

It was a very nice and good shopping experience. Mr. Borges behaved very competently and friendly. We would like to thank him very much for the great advice!

We have been buying our furniture from XxxL in Fellbach for years and are satisfied every time. This time I bought a 9m long kitchen and just loved it. Many thanks to Mr. Zein, great advice and a lot of patience with us. Kitchen was installed very professionally and all kinks were fixed immediately. Delivery took a month longer than expected, but you just have to accept that with such a big project. Great performance XxxLutz Fellbach. Dautovic family

We bought a light-colored sofa and had it waterproofed for €500 (!!!). It was promised that the couch would still look like new even after years. After a few months, a clear gray haze can be seen, without us ever going onto this sofa with new jeans or unwashed clothes. We've been chasing a solution for half a year. Absolutely unsatisfactory and not recommended! We are now considering contacting consumer protection as nothing is coming from XXXL.

Large selection. Good parking options

We need new pots and pans for an induction stove. We received excellent advice from Ms. Mandel. We are very happy with the new pots and pans. A big thank you to Ms. Mandel. We would love to come back.

Mr. Liri helped us with the planning and purchase of our kitchen in a very competent, patient and courteous manner. We are happy to recommend him at any time! Kitchen planning can be really fun! Thank you!

What a disgrace!!! Fries are the cheapest ever and look at the portion!!! You could have saved yourself so few fries. Schnitzel is okay. Price 9.90€

Significantly reduced... The furniture is still good, but it also has its price. What is unfortunately very neglected are the toilets. The rooms were clean on several visits and a lot of things were broken and not being repaired, just like the patio door. A dish is offered in the restaurant, but it wasn't available. There is no alternative offered at the same price - I don't find it to be a flexible service.

Everything you need to live is there, not so obsessive Ikea guidance, I find it clear and tidy. There could be more cash registers, But it's fine with the waiting time. Staff, nice and not intrusive.

It's better to order somewhere else and don't respond to complaints. Just real rubbish

I recommend XXXLutz because the branch in Fellbach impresses with a large selection of high-quality products, excellent service and competent employees such as Mr. Kayhan, Mr. Gentile and especially Mr. Bulut. The friendly and professional advice made my purchase a completely positive experience.

Large selection, great range, strong prices

We bought our kitchen there and are very happy with the result. During the planning, Mr. Weiland listened to all of our wishes and created our dream kitchen. The delivery and assembly also worked without any problems. We are very grateful to everyone and can only recommend it.