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4,0

Basierend auf 1 Bewertungen gefunden auf 1 Websites

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Nº 17 unter 20 unter Fröndenberg/Ruhr

Nº 4 von 6 Restaurant unter Fröndenberg/Ruhr

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We were in the restaurant on September 22nd, 2023 with 12 people after a funeral. Had reserved for it on September 13th. On the one hand, the service staff were completely overwhelmed, even though the restaurant was almost empty, and on the other hand, some of them were dressed completely inappropriately for service staff. A 1/2 hour after we arrived we were asked for drinks. We then asked for a drinks menu. Several menus were also brought, but they were all different. The highlight was the card with empty plastic sheets. Half an hour later we actually had something to drink. Then we also ordered food. About 2:45 hours after our arrival the first dishes were brought. Unfortunately there was no cutlery included. After the cutlery was brought, the first people could start eating. “Surprise” it wasn’t even lukewarm. Schnitzel, fries, “cold” sauce. The side salad we ordered was actually that. “No dressing”. We let the young restaurant manager try it and he couldn't help but agree that the food was absolutely cold. After more than 3 hours we paid for our drinks and went on our way hungry. We actually wanted to commemorate our mother, grandmother and great-grandmother at a family gathering, but that was taken away from us too. Thank you!!! Addendum to our ruined meeting: I would have liked to have spoken to the owner the following day. But again the young restaurant manager was sent ahead. To be honest, I felt sorry for him because he had to hold his head. He explained to me that his boss wasn't able to have a short conversation with me. She wouldn't be in a good mood mentally. Sorry, I wasn't either, after the experience. But if I, as the owner, am not in a position to have a short conversation with a rightly dissatisfied guest, that should give me something to think about!!!

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