VAPIANO Frankfurt Hanauer Landstraße in Frankfurt am Main

We were there yesterday. It was our first time in a long time. We thought it was weird to order via QR code, but it worked fine. The food came relatively quickly. A salad was forgotten and arrived later. What bothered me was that the lettuce stem was included. That's thrown away. So we don't think we'll go back. It's a shame.

We ordered the PASTA ALL'ARRABBIATA. The pasta tasted like pasta with tomato sauce. Zero chili. The passion fruit spritzer wasn't a spritzer. You couldn't taste the passion fruit either. So, the food was very disappointing. Service was good. The food came very quickly, but it wasn't busy. I wouldn't go back. What a shame.

So, if I place a table order with a QR code, which takes some time, I assume it will be delivered to my table. The drink came quickly, but I had to wait about 20-30 minutes for the food. The pizza was ready, but my food wasn't, so it wasn't brought. I then had to get it myself after asking, and my wife's pizza was lukewarm. The food was good.

The food was incredibly oily. That was my last time at Vapiano.

The atmosphere was good and clean, as everywhere. The food was a bit loose, meaning it had little seasoning.

We were here today for Friday, and have been here several times before. The atmosphere is nice. You can order at your table using your phone or at the machine in the restaurant. You can add a few extras to your dishes. We were always satisfied. The mango salad could be a bit more expensive at €15, and the baguette should definitely be served with it; it was delicious. The staff is very friendly.

A noisy, charming little shop in a train station—completely overwhelmed employees who would be fired from Burger King given their 'service quality'. ANY McDonald's is better... the food was quite okay.

No one comes out to clean the tables, let alone clear away the old dishes. The staff was not hospitable. And the food was very poor value for money!

The location is a bit off Hanauer Landstraße and can only be reached by tram. Unfortunately, the air conditioning was on inside on a rainy day. I was freezing with the kids. It was already 20 degrees outside. It felt colder inside. The food was very filling, but a bit expensive.

Can't complain. Food can be ordered at the terminals and is ready quickly. The restaurant is pleasantly air-conditioned.

Centrally located on Hanauer Landstraße. Parking is readily available in one of the side streets (2 hours free for electric vehicles). Beautifully decorated restaurant. Ordering via screen. The food, unfortunately, is no longer of the usual quality. The penne Bolognese is unfortunately completely bland. Some of the pasta is still hard, and the sauce tastes nothing at all. For almost €14, it's a real shame. I used to come here several times a week and it was always delicious. I'll take a break for now. It's a shame.

Good experience and nice quality of food. I would like express my gratitude to Mr Mati who took care of us despite our arrival late arrival (almost 22:00) while the cuisine was about to close. He took the order and manage to deliver it on a short notice with a smile and kindness. I recommend the restaurant!

Yes, the food was delicious, the selection has something to offer for everyone, we will be back again and again

The food looks good, but unfortunately, it tastes like nothing. Very disappointing. And the price is definitely too high. Vapiano used to be good, but I won't go there again.

Order could not be accepted by telephone

After a long day we decided to eat at Vapiano Frankfurt. Bad choice! We sat down at a table outside, ordered via the QR (a risotto and a lasagna) and paid. A minute later the chef came outside and told us they were out of lasagna. I decided that I wanted the chicken mango salad instead. I should have paid a balance of €2.45 since the lasagna cost €13.50 and the salad €15.95. They seriously wanted me to pay full price for the salad, which means that we would have paid for three dishes when we only got two. They then offered the salad for 50 % off. After trying to explain the cost to them they gave up and "gave me the salad for free", as they put it. The salad was even missing one component... I had to make a sandwich as soon as I got home.

The location is not that inviting, could be a bit more comfortable, everything is ordered digitally via mobile phone, so there is no service, only the drinks and food are served by the staff.

A great place for business meetings. When it's busy, there aren't enough ordering kiosks.

Great place for dining with kids 👌

Mr. Görmez gave us a very warm welcome. The team was very friendly and accommodating, and the food was prepared with great care. Highly recommended. 💕

Absolutely terrible service. Disrespectful and loud. There were five of us. When two of us arrived, he said it was fine, and I said if you can make two pasta dishes, five are fine. But he was nice - he completely freaked out. There's another way, sorry.

Highly recommended! The ambiance and the food are top-notch. A very pleasant, cozy atmosphere. Thank you, Mr. Görmez, for giving us such expert advice. The coffee :-) was super, super delicious. We'll see you again.

This was my second visit to Vapiano in Frankfurt and I had hoped to give my first, rather mediocre experience a fair second chance. Unfortunately, I was disappointed again. The food, like last time, was absolutely bland. Without a strong addition of seasoning, the dish would have had no flavor at all. I expect more than just lukewarm, standard fare from a restaurant. The absolute low point, however, was a hair in my food. Something like that simply shouldn't happen, no matter how busy or stressful it is. (The store was almost empty here, though.) It seems as if they rely on self-service when it comes to seasoning and hygiene. For me, hygiene and taste are basic requirements, but neither was present here. There certainly won't be a third time.

The food tastes great. The best thing is this special menu for 13.50. Absolutely fantastic. I can only recommend it.

I recently visited Vapiano and was absolutely thrilled! The food was fresh, delicious, and prepared with love. The service was also first-class – friendly, attentive, and fast. One small downside: The prices could be a bit cheaper. But considering the quality and the ambiance, it's acceptable. All in all, a thoroughly enjoyable visit – I'd love to come back!

I've rarely received such excellent service as I did from Mr. Görmez. You can tell he loves his job. The food was served very quickly. I can definitely recommend this restaurant.

We had delicious pasta, and the atmosphere, music, and service were great. We'd love to come back.

9:16 PM - Upon entering, you're approached - "Kitchen is closed." No apology - nothing! Open until 10:00 PM - Kitchen open until 9:30 PM! Then they act stupid - "Does that say that on the door?" It's the worst way to treat customers like that! Vapiano just doesn't need it!

After training, I ate at Vapiano again today and would like to give a huge compliment to the chef (Mr. Görmez). The food was excellent!

The food was of the usual good quality. The staff was attentive and friendly. The value for money was decent. The location, however, isn't so appealing.

worker Ivan was very friendly and did his job well (podarite emy treshky v gryzii)

I've been coming to Vapiano for years – the food is always delicious and of consistently high quality. But what makes my visit special every time is Mr. Gormez! You rarely experience such friendliness, warmth, and attentiveness in the service department. He always has a smile on his face, knows exactly what guests need, and always manages to make you feel welcome. A true role model for good service – many could learn a thing or two from him. Thank you for your outstanding efforts!

Though, on the expensive side, they still have the best service in Frankfurt, Germany. They have a variety of food like pasta and lasagna that tasted excellent.

The food tasted ok, but the ordering and waiting process was terrible.

Nice atmosphere with relaxing music and nice decor. A wide selection of pizza and pasta, as well as salads and drinks. The staff had difficulty understanding German. And the two pasta dishes came with the wrong pasta. You have a large selection of pasta, and then the wrong ones arrive. The staff didn't seem interested.

Great service, very helpful and friendly, especially Mr. Görmez. Although we had trouble with the ordering link, he gave us excellent advice and explanations. The ingredients were, as always, very fresh, and the food tasted delicious. We love coming here.

The atmosphere was really nice, but the pasta was honestly quite expensive, at €17 in my case. The food was also quite greasy, whether it was pasta or tomato soup. The food was okay, but for the price, the regular Italian restaurant is definitely more worthwhile.

Very good food, many thanks to Mr. Görmez, who was very friendly and helpful with our orders. Everything was prepared to our satisfaction. We'll be back.

Nice food, fantastic service and very friendly staff.

Unfortunately, Vapiano isn't what it used to be. The prices are high, and many dishes that were once available have been removed from the menu. Unfortunately, there's absolutely nothing special anymore, and the dishes are uninspired. I still go there every now and then; the food tastes good and the service is friendly, but it's no longer a special experience.

It's a great place, whether you're a couple or a family. You order via a QR code, and then everything happens automatically. But you still have to pay at the cash register. The place is big. It has clean restrooms. And you can even watch the food being prepared. Really great. Keep up the good work.

The food is delicious, the portions are generous, and with the new system, you can order at the terminal or directly at your table and pick it up at the counter. This makes it much faster than with the "old" Vapiano system. The staff is polite. It's always clean and there's plenty of space, so we didn't have to wait at all the last few times and were able to choose our own seating. A great place for a date or a family dinner.

Yes, great place to eat and enjoy

Not a single waitress speaks German, the food is subpar and water costs four times as much as petrol. Um, thanks but no thanks.

We ate at Vapiano a while ago. Up to now we have always had very good to good experiences, including at other branches. But this time something happened to us that made us stop visiting the Vapiano. You can now pay directly at the order terminal, which is what we did. After dinner we wanted to leave the restaurant and Keller came straight to us and shouted loudly across the room to his colleague whether we had already paid and pointed at us and I think that was a bit disrespectful. You could have asked something like that more discreetly, although I held up the box tomorrow, but the waiter wanted to get his own opinion and shouted to his colleague while other guests were still sitting there. Good hospitality looks different. The food itself was okay but we had ordered extra meat and there were only three or four cubes of meat in it for which we paid five or €6 extra. Overall, I would have expected a little more

Vapiano was much tastier before! In this store you get completely cooked pasta and not al dente! The pomodore also didn’t understand mozzarella! You don't cook it really dry at all but it's a total fail!!!!

Food was very tasty 👌. Prices are shocking for a chain. Glasses are dirty.

As always 1A. It's a shame that the one in Darmstadt is now closed.

There was no cream in the carbonara, everything tasted like onions, two different dishes tasted exactly the same and looked the same. And the noodles are completely greasy. And all for 17€!

Food was not tasty at all. It’s the worst vapiano I have ever visited

The food was great. The ambience is breathtaking, stylish and inviting to linger. But the absolute highlight of our visit was Mr. Görmez: he is friendliness and warmth personified. His service was not only attentive and courteous, but simply incomparable. Always with a smile on his face, he asked whether everything was to our satisfaction, listened to our every wish and made sure that we felt completely comfortable. I have never experienced such exceptional, committed and warm-hearted service in my entire life as I did with Mr. Görmez - a true host with passion.

The food is always delicious, and you can also specify when ordering whether you want any special requests. It is always prepared individually. Apart from the delicious food, the service is perfect. Above all, the boss Görmez is totally accommodating and takes great care of his guests. Always keeps an eye on all of his guests and really wants everyone to be completely satisfied. You really get very good service here and you'll always enjoy coming back here! I can only warmly recommend it to everyone! <3

Super delicious food Mr. Görmez's team is very friendly. We like to come here regularly.

Was super satisfied with Vapiano! The food was fresh and really tasty – especially the pasta. Kudos to Chef Görmez, who was incredibly friendly and attentive. You immediately feel welcome. Thanks for the great service – I’ll be happy to come back!

If you want to eat good noodles, this is the perfect place for you. Another advantage: the Osthafen is nearby and there are parking spaces. There is an extra toilet on the ground floor, accessible to everyone, including people who are not good on foot.

Friendly service, good connection by tram, somewhat complicated digital ordering system (especially if you order as a group) Food tasted good, but the portions could be larger.

I ordered a salad "Mista." Three of the ingredients listed on the menu were missing. This shouldn't happen with standardized products, but after complaining, I received a fresh, newly prepared salad with the correct ingredients. Otherwise, the entire staff was friendly, and the restaurant was very tidy and clean.

Super friendly service - especially the man with glasses at the checkout was extremely nice! The food tasted excellent. I'd love to come back!

Unfortunately, my visit to Vapiano in Frankfurt didn't come close to meeting my expectations! The newly launched Order at Table app has caused more confusion than convenience. A pizza that was accidentally entered twice could not be deleted. The staff we asked for help couldn't solve the problem and was also very unfriendly!!! The food also didn't live up to its promise and was also overpriced. Despite the fact that we had to take care of all the service ourselves - from ordering to collection - we had to wait a long time to pay because the cash register was unmanned!!! Expecting tips for such poor service seems unreasonable to me! I'm sorry to say that this visit to Vapiano was a very disappointing experience. I absolutely cannot recommend the Vapiana!!!

Always very happy. Unfortunately the last Vapiano in the area. Don't let it close 🙏🙏

Italian German but very acceptable

The only unmotivated employee, who is apparently responsible for arriving guests, is unable to accept cash, even though he does so right in front of the cash register, where it says "cash payment here."

Very good service, friendly and accommodating!

The food is really tasty although a bit low for the price. You have to order and pick up yourself. The inside is really nice, but outside you sit directly on the main street

Very very good restaurant was very tasty

A very nice team were very accommodating and the food was very good

Always delicious food, super nice chefs. So far, ordering via the website has not worked 8/10 times. Reachability by telephone is extremely rare! The few times I was able to reach the restaurant by phone to order, the answer was completely blunt: you can order online, you don't have to call. When I explained that it had only worked twice online so far, there was a sigh and then my order was taken.

Always tasty and certainly good service. Especially from the Dutch chef👍

Good food, nice service. Good beer.🍺

Sanitary facilities extremely disgusting, food takes a long time, food okay but really too wild for the price

Was there for the first time and found it really tasty. Service was very friendly and accommodating. Would come again. Clear recommendation.

I'm sorry, the food is completely over the top. I can get the same quality elsewhere for 1/3 less. The iced tea is a disgrace. Absolutely cheap stuff from discount stores or worse. For 6€. A total of €46 for burnt chicken (i.e. the 3 chicken pieces that were only there and disappeared in a sea of ​​mushrooms). Sorry, it has nothing to do with what Vapiano is all about.

If you don't find out about this place, it's better not to fence

I have been here several times and the food can be a hit or miss. Usually the food is good and sometimes it’s really tasty but it’s not always consistent. Overall always a good time when I come.

I love this shop, I'm there once a week, always the same quality and the prices are fair too.

Self-service ordering is both convenient and time-saving. The taste is still very good, but there are significantly fewer new dishes. There used to be seasonal menus every year, for example pumpkin soup in autumn or chestnut soup and truffle pasta in winter. This was probably abolished for cost reasons.

5 stars for Mr. Görmez! Mr. Görmez is very oriented, is always friendly and funny. From greeting to farewell, he is always active! I'm sorry he wasn't there last night. You noticed it right away. You need more employees and Mr. Görmez.

Especially Mr. Görmez's interest and guidance were very useful for us.

Thanks to the help of Mr. Görmez, we ate delicious pasta and pizza pinsa. We went on the first day, and thanks to Mr. Görmez's interest and help, we went on the second day as well. thank you

Ordering at the table works great and the food is always delicious.

The food is OK, but a bit too expensive for a fast food restaurant.

Thank you to Mr. Görmez, he was very helpful in our selections, and their pasta was legendary. It was the best vapiano ever

I was very surprised! Service TOP! Food TOP!

Very good for Vapiano standards. Compared to the old standards of the chain and still existing restaurants, this is a very good place to go.

The VAPIANO restaurant in Frankfurt-Ost is on Hanauerlandstrasse. Here you get a wide selection of pizza. The food there is very tasty. Is recommended. I enjoyed it!

I'm writing the review because I especially want to praise the great service I received during my short visit last night. Super nice service staff and delicious food!

Hello, unfortunately our last visit to the Vapiano house on Hanauer Landstrasse was not very pleasant. At the beginning we were briskly redirected with the comment “no more cards”. Okay, then let’s move on to the really “great” ordering machines. Because that makes the whole thing very personal and is also the basic idea of ​​Vapiano. We got our food from the vending machine, but it cost us a lot. A better fast food restaurant would like me to pay around €45.00 for 2x pasta and 2 simple drinks. At first we were flabbergasted because we paid €12.50 per person at the Vapiano in Kaiserslautern. Maybe it's because of the lunch specials, but that's more than double the price per person. It has to be said that we even had the same dishes as in the other Vapiano. Further in the text, the food was pulled from the machine, paid the overpriced price and found itself at one of the tables. Now we had to wait and we didn't know where we would get the drinks from as there was no longer an ordering counter like there used to be. So we went to the bar and at some point someone came and graciously handed us the drinks. After we had emptied it, the pager vibrated and we were able to pick up our food from the food conveyor belt like in the cafeteria. It's a shame that the "waiter" or let's call him "food preparer" didn't do anything, didn't understand German at all and didn't respond to any hints. When we got back to the table we realized that we hadn't received any cheese or other gadgets. When I asked at the cafeteria-like counter that was miles away, I was told, “You have to ask.” Thank you dear “food preparer” for your more than friendly advice, which helped me to fulfill my wishes. We don't want to start with the food or the carelessly prepared pasta. Frankfurter Vapiano, please take Kaiserslautern as an example, they can do it, unfortunately you can't! Given the prices and the extremely poor service and the way we were treated, that was our last visit to your establishment.

Good place to have a gateway on weekends with friends. Drinks are good and pastas are great. Staff is really cool .

Fantastic service , friendly staff ☺️

Top service, delicious food, nice people :)

Must visit. Amazing food and service.

The pasta was tasty and well seasoned. The ordering system can still be expanded. The soup we ordered was probably not available but could be ordered without any problems. When we asked when we picked it up, they rudely claimed that we had been told that there was no soup. When we paid the bill they wanted to charge for the soup despite being told that we hadn't received it. We didn't have to pay, but a little "sorry" would have been nice.

Very helpful and friendly staff who responded to our special requests! Food was great again!

I wanted to have a nice evening here with my girlfriend, but unfortunately that was only partially possible. The food was tasty and reasonable for the price, around €10-16 per portion of pasta, but you also pay for the ambience. What really bothered us were the unfriendly employees. They were neither courteous nor did they have a friendly demeanor. It seemed like they didn't want to work, unfortunately I'm sorry, but that's not how you get regular guests.

On Friday I was at this Vapiano and I really liked it. From the greeting to the farewell, Mr. Görmez was very oriented, he gave good advice and I really liked the pasta (Gamberetti spinaci).

Food miserable. You can't rate service because there is none. The ordering system is unnecessarily complicated and the employees are very rude. The only good thing was the drinks.

Ordering system takes a lot of getting used to and is complicated. Food was expensive and not tasty either. Kellern made a mistake when paying and told us very rudely that we hadn't paid yet.

This was our second time eating there and again our dish was completely wrong. I got campanelle but fusilli then I had a dish with mozzarella and tomato sauce etc. I got chilli and without mozzarella. My husband got what I actually wanted with the wrong pasta and no mozzarella. Pinsa was really bad!! The spinach smelled disgustingly old. Definitely not coming back!

Service was very accommodating and explained everything to you. Eating almost too big a portion because I was normally hungry. New concept with QR code ordering directly at the table or at the machine. Nice decoration. The small table was rather small for 2 people with a starter and main course. It is therefore advisable to choose the table based on the amount of food.

Great food and very friendly team always happy!