VAPIANO Frankfurt Hanauer Landstraße in Frankfurt am Main

Always a pleasure. Unfortunately, it's the last Vapiano in the area. Don't let it close 🙏🙏

Italian German but very acceptable

The only unmotivated employee, who is apparently responsible for arriving guests, is unable to accept cash, even though he does so right in front of the cash register, where it says "cash payment here."

Very good service, friendly and accommodating!

The food is really tasty although a bit low for the price. You have to order and pick up yourself. The inside is really nice, but outside you sit directly on the main street

Very very good restaurant was very tasty

A very nice team were very accommodating and the food was very good

Always delicious food, super nice chefs. So far, ordering via the website has not worked 8/10 times. Reachability by telephone is extremely rare! The few times I was able to reach the restaurant by phone to order, the answer was completely blunt: you can order online, you don't have to call. When I explained that it had only worked twice online so far, there was a sigh and then my order was taken.

Always tasty and certainly good service. Especially from the Dutch chef👍

Good food, nice service. Good beer.🍺

Sanitary facilities extremely disgusting, food takes a long time, food okay but really too wild for the price

Was there for the first time and found it really tasty. Service was very friendly and accommodating. Would come again. Clear recommendation.

I'm sorry, the food is completely over the top. I can get the same quality elsewhere for 1/3 less. The iced tea is a disgrace. Absolutely cheap stuff from discount stores or worse. For 6€. A total of €46 for burnt chicken (i.e. the 3 chicken pieces that were only there and disappeared in a sea of ​​mushrooms). Sorry, it has nothing to do with what Vapiano is all about.

If you don't find out about this place, it's better not to fence

I have been here several times and the food can be a hit or miss. Usually the food is good and sometimes it’s really tasty but it’s not always consistent. Overall always a good time when I come.

I love this shop, I'm there once a week, always the same quality and the prices are fair too.

Self-service ordering is both convenient and time-saving. The taste is still very good, but there are significantly fewer new dishes. There used to be seasonal menus every year, for example pumpkin soup in autumn or chestnut soup and truffle pasta in winter. This was probably abolished for cost reasons.

5 stars for Mr. Görmez! Mr. Görmez is very oriented, is always friendly and funny. From greeting to farewell, he is always active! I'm sorry he wasn't there last night. You noticed it right away. You need more employees and Mr. Görmez.

Ordering at the table works great and the food is always delicious.

Thanks to the help of Mr. Görmez, we ate delicious pasta and pizza pinsa. We went on the first day, and thanks to Mr. Görmez's interest and help, we went on the second day as well. thank you

Especially Mr. Görmez's interest and guidance were very useful for us.

The food is OK, but a bit too expensive for a fast food restaurant.

Thank you to Mr. Görmez, he was very helpful in our selections, and their pasta was legendary. It was the best vapiano ever

I was very surprised! Service TOP! Food TOP!

Very good for Vapiano standards. Compared to the old standards of the chain and still existing restaurants, this is a very good place to go.

The VAPIANO restaurant in Frankfurt-Ost is on Hanauerlandstrasse. Here you get a wide selection of pizza. The food there is very tasty. Is recommended. I enjoyed it!

I'm writing the review because I especially want to praise the great service I received during my short visit last night. Super nice service staff and delicious food!

Hello, unfortunately our last visit to the Vapiano house on Hanauer Landstrasse was not very pleasant. At the beginning we were briskly redirected with the comment “no more cards”. Okay, then let’s move on to the really “great” ordering machines. Because that makes the whole thing very personal and is also the basic idea of ​​Vapiano. We got our food from the vending machine, but it cost us a lot. A better fast food restaurant would like me to pay around €45.00 for 2x pasta and 2 simple drinks. At first we were flabbergasted because we paid €12.50 per person at the Vapiano in Kaiserslautern. Maybe it's because of the lunch specials, but that's more than double the price per person. It has to be said that we even had the same dishes as in the other Vapiano. Further in the text, the food was pulled from the machine, paid the overpriced price and found itself at one of the tables. Now we had to wait and we didn't know where we would get the drinks from as there was no longer an ordering counter like there used to be. So we went to the bar and at some point someone came and graciously handed us the drinks. After we had emptied it, the pager vibrated and we were able to pick up our food from the food conveyor belt like in the cafeteria. It's a shame that the "waiter" or let's call him "food preparer" didn't do anything, didn't understand German at all and didn't respond to any hints. When we got back to the table we realized that we hadn't received any cheese or other gadgets. When I asked at the cafeteria-like counter that was miles away, I was told, “You have to ask.” Thank you dear “food preparer” for your more than friendly advice, which helped me to fulfill my wishes. We don't want to start with the food or the carelessly prepared pasta. Frankfurter Vapiano, please take Kaiserslautern as an example, they can do it, unfortunately you can't! Given the prices and the extremely poor service and the way we were treated, that was our last visit to your establishment.

Fantastic service , friendly staff ☺️

Top service, delicious food, nice people :)

Must visit. Amazing food and service.

Good place to have a gateway on weekends with friends. Drinks are good and pastas are great. Staff is really cool .

The pasta was tasty and well seasoned. The ordering system can still be expanded. The soup we ordered was probably not available but could be ordered without any problems. When we asked when we picked it up, they rudely claimed that we had been told that there was no soup. When we paid the bill they wanted to charge for the soup despite being told that we hadn't received it. We didn't have to pay, but a little "sorry" would have been nice.

Very helpful and friendly staff who responded to our special requests! Food was great again!

Food miserable. You can't rate service because there is none. The ordering system is unnecessarily complicated and the employees are very rude. The only good thing was the drinks.

On Friday I was at this Vapiano and I really liked it. From the greeting to the farewell, Mr. Görmez was very oriented, he gave good advice and I really liked the pasta (Gamberetti spinaci).

I wanted to have a nice evening here with my girlfriend, but unfortunately that was only partially possible. The food was tasty and reasonable for the price, around €10-16 per portion of pasta, but you also pay for the ambience. What really bothered us were the unfriendly employees. They were neither courteous nor did they have a friendly demeanor. It seemed like they didn't want to work, unfortunately I'm sorry, but that's not how you get regular guests.

Ordering system takes a lot of getting used to and is complicated. Food was expensive and not tasty either. Kellern made a mistake when paying and told us very rudely that we hadn't paid yet.

This was our second time eating there and again our dish was completely wrong. I got campanelle but fusilli then I had a dish with mozzarella and tomato sauce etc. I got chilli and without mozzarella. My husband got what I actually wanted with the wrong pasta and no mozzarella. Pinsa was really bad!! The spinach smelled disgustingly old. Definitely not coming back!

Service was very accommodating and explained everything to you. Eating almost too big a portion because I was normally hungry. New concept with QR code ordering directly at the table or at the machine. Nice decoration. The small table was rather small for 2 people with a starter and main course. It is therefore advisable to choose the table based on the amount of food.

Great food and very friendly team always happy!

The service and staff there were very nice and even brought the drinks to our table very kindly. In terms of ambience, this Vapiano is very nice and newly designed.

Wonderful Service (10/10), Elegant Ambience and delicious food. Highly recommended for authentic Italian food in Frankfurt.

Went there yesterday. Had the Chicken alfredo and my fiance had the carbonara. We're both currently extremely sick from food poisoning. Do not go here!

Even easier since the concept change (ordering via cell phone instead of at the counter). Generously furnished, food is good and comes quickly. Parking is difficult.

The new design of service is better. Very authentic!

Pretty standard for a restaurant chain restaurant. It’s a self order and collect venue, so you will scan the QR code and order, then you collect your food from the counter once it’s ready. Food was good, seemed fresh and what I expected for the price. I didn’t like how the kitchen staff shout at you when a meal is ready - I had only just received a text that it was ready and the staff shouted at us to get our attention. It’s also distracting when it happens to other people. Had minimal interaction with any staff since it was self order. Atmosphere is what I would expect, a bit noisy but gives off the family restaurant feel. A good choice for dinner if you are in the area!

It was very tasty, fast service and a beautiful location. I would love to do it again 👍🏼

Best service from Gormez and the team. Lovely food and staff.

The food was amazing and the staff even better fahim was a standout as he helped me with all my needs

Vapiano is simply unbeatable, especially Görmez! The atmosphere is modern and inviting, the concept of freshly prepared dishes right in front of the guests is brilliant. The quality of the ingredients is top – you can simply taste that freshness is very important here. Whether pizza, pasta or salad – every dish I have tried so far has been perfectly prepared and incredibly tasty. The staff is friendly, helpful and makes you feel completely comfortable. For me, Vapiano is the perfect place for a relaxed meal, whether with friends, family or alone. Absolutely recommended – 5 stars!

Superschönes Restaurant sehr leckeres essen egal ob Pizza , Pinsa, Salat oder Pasta war alles Top. Auch die Mitarbeiter sind super freundlich. Unser Hund bekam auch sofort einen Napf voll frischem Wasser.

We were there yesterday with my husband & our 2 small children. Super nice atmosphere - bright and friendly design. Very fashionable and openly furnished. The card is beautifully made and there is also plenty to choose from. But I just couldn't decide between 2 or 3 ⭐️. The staff was quite friendly, but kept it very short and short & wasn't willing to explain the system to us until we realized that you had to order the food yourself, like at McDonalds on a large digital screen, where you then receives a tracker and scans the orders into a card. We lost a lot of time sitting around! The dishes we had now were delicious and ready very quickly. All fresh ingredients & homemade pasta. What also annoyed me terribly was that a number of things were “off” - like types of pasta (which is what Vapiano actually stands for), the type of pasta I wanted wasn't available. Paying an extra charge for zoodles (zucchini noodles) is also a big deal and something I can't understand at all! For dessert we were very, very disappointed! We ordered 2x cake & 1x rice pudding, which we didn't have for half an hour. Unfortunately, that was no longer available or they simply didn't feel like filling it up in the glass display cases provided... We were then offered a completely different dessert instead, which was okay, but you should urgently work on the cooperation between the order board and the inventory! Unfortunately, there was only espresso as a caffeinated hot drink on the board, but there was a lot more to choose from on the menu. Another great disappointment! Please don't offer what you don't have... it will break your neck in the long run! Toilets 🚽 were clean & okay. However, we won't be coming back because all in all it was a moderate disappointment! Prices were also mediocre to too expensive! Hope you are working on it...

Overpriced food Nice ambience No service The food is overpriced in my opinion. I had a salad with a few rocket leaves for €10.95. This is too much There are now almost no service staff left. The order is placed digitally at a tower. The people who work there are nice, but they are probably rationalized away The ambience is nice, but that's not enough. because atmosphere is more than just rooms.

Nie nie wieder ,ich hab ein Salat groß bestellt für knapp 17 Euro da waren paar Blätter Salat drauf und 3 kleine Stücke Hähnchen ,Nudeln meiner Tochter waren total hart . Hat mir in der Seele leid getan mein Geld da zulassen

You're better off with frozen pizza. We're not picky eaters, but the food really didn't taste good. Ordering system very counter-intuitive to use. Employee made lewd comments to me and my girlfriend. Not recommended unfortunately.

Staff is nice! But the food is terrible!

I had bruschetta gamberetti and pasta pesto basilico and it was very good! The service was top, I highly recommend this restaurant

Very good panacota ! Thanks you

Very nice atmosphere. The service and the chefs are friendly and accommodating. The tables were also rearranged for us without us having to ask. We always look forward to this Vapiano when we are in Frankfurt. Thank you! See you next time!

For pasta 17€ - food, well. I'd rather go to the Italian restaurant because I don't have to help myself. If the staff were to be eliminated, the resulting slightly lower prices could also be passed on to the customer. Instead there are 2 people at the bar with nothing to do?

Don't walk people, you have to RUN! This is the hottest Vapiano I've ever been to. I've already been to Düsseldorf, Cologne, Stuttgart, Munich, Nuremberg and Fürth and the one in Frankfurt is the craziest! The staff are so friendly, the food is always so delicious and every request is accepted. I'm here for the 4th time even though I'm not from Frankfurt and I would recommend it to everyone. Thanks to the chefs and the staff!

The food is first class (5 stars) and impresses with its freshness and variety. The service is friendly (especially Mr. Görmez) and attentive (also 5 stars), which makes the visit pleasant. And a thumbs up to the kitchen team 💪🏼. It is the best Vapiano restaurant I have ever been to. Definitely worthwhile restaurant that is definitely worth a visit!

Razaq and Faruq provided top service. Supper kitchen chefs

I think it's the best Vapiano I've been to so far. Super friendly and good service, delicious food and a pleasant atmosphere. Always my pleasure!

The menu essentially consists of salad, pizza and pasta, which are available at every Italian restaurant of the same quality and at significantly lower prices. The “service” is limited to clearing the dishes from the tables. Instead, you either have to order from the machine like at McDonalds or with a web app that is quite difficult to use. When the food is ready, you get a notification on your smartphone and you can bring your food to the table yourself. Sorry, but I can also order from Lieferando.

We were happy to visit this place. Service was excellent, we are thankful for the assistance of Görmez Bey. We will definitely visit this place again.

Price performance an absolute disgrace. Order online and then you have to get the food yourself and at an extremely cheeky price for at best average food and drinks. It starts with the tray of drinks being placed on the table and that's it. By the way, you had to buy the wheat yourself for just under €6. The next point is that you have to get the average-tasting pizza yourself, which has a basic price of just under €15 (considering the price, it's arrogant for my taste). Pizza was okay and as I said, nothing special, but the extra ingredients/requests came with a cheeky price for my taste. Finally, it should be mentioned that during the meal the plates and cutlery had already been cleared away and with half a slice of pizza in our hands we still didn't have a napkin etc. For a store of this size/brand, it's an absolute tragedy and an indictment. Once and never again. PS: Frozen pizza and wheat from the supermarket cost a maximum of €7 and don't taste much different.

As always, we ate deliciously. Clear recommendation

I was looking forward to a relaxing evening at Vapiano, but unfortunately the visit was a bitter disappointment. First about the pizza: catastrophic is putting it mildly. The dough was tough, the tomato sauce tasteless, and the topping seemed carelessly thrown together. I have rarely eaten such a bad pizza - and in a restaurant that claims to be an Italian cuisine. But unfortunately the service was even worse. The staff seemed disinterested and annoyed, as if they had been bothered by our presence. Questions were answered flippantly and you felt anything but welcome. We had to wait an unreasonably long time for our food, and even then it was almost impossible to reach anyone with any questions or requests. The ambience was the only bright spot – modern and quite okay. But what's the point if neither the food nor the service is good? Conclusion: Vapiano disappointed across the board here. Bad food, bad service - that's not enough to even try to visit again. If you value good food and hospitality, you should avoid Vapiano.

Unfortunately, our visit to this restaurant was anything but pleasant. The prices for food and drinks were extremely overpriced and disproportionate to the quality. The service left something to be desired: plates were literally snatched away from us while we were eating, which was completely rude and inappropriate. The dishes themselves were disappointing. Neither the pizza nor the pasta tasted convincing - everything seemed bland and without any sophistication. Overall, an extremely unpleasant experience that we cannot recommend.

Görmez is king, brings extra bread even though it was already used up 5 stars

I spent my lunch break at Vapiano today and I would honestly like to say that both the quality of the food and the service were excellent. I would especially like to thank Mr. Görmez for his extraordinary hospitality – simply excellent! I don't usually write reviews often, but my experience here was so positive that I can recommend Vapiano to anyone who values ​​homemade dishes and the highest quality. A big thank you to the team at Vapiano on Hanauer Landstrasse for the professional and warm treatment. I'd love to come back! :)

Görmez is great!!! Thank you very much!!!!

Waiting a whopping 9 minutes for 2 latte macchiatos with 3 occupied tables is unfortunately not possible.

Unfortunately it's no longer what it used to be. Everything should only be done via cell phone! It's similar to McDonald's... unfortunately the Vapiano can't see us anymore.

Waren dort für den Geburtstag einer Freundin, super Preis Leistungs Verhältnis, sehr lecker das Essen, wir sind alle satt geworden und haben sogar noch eine süße geburtstagsüberraschung bekommen für unsere Freundin. Der Service auch 10/10 und ganz besonders Herr Görmez ❣️✨

Everything was great 👍🏻 Arian and Müslüm at reception are very nice and helpful

We were warmly welcomed and well received. The food was very tasty and Arian was very nice. Thank you, we'll come again 🤗

I wouldn't rate it high. ordered three variety of pasta but sorry to say all taste was very average. atmostphere is good but food isn't great. drinks wer little better

The food tasted very tasty, the meat is healthy and the cheesecake is recommended.

Super nice and attentive staff, fast individual service. Our dog was given water immediately and was well looked after. Gladly again! Thank you very much!

Ordering system with QR code delivers starters and main courses at the same time. Starter very peppery. Main course, very sweet without acidity balance.

Extras are pretty expensive and few.

Very nice staff and very tasty food to recommend 👍

As a customer of Vapiano, I have never been disappointed here. The food is very tasty and the staff is very friendly. I like 👍

Clean, fast, food tastes very good, cool place

The most horrific experience in my lifetime. We waited one hour to get food. The device that show that food was ready to pick up ringed 3 times for no reason.

After the pizza oven was broken, but the children were really looking forward to the pizza, it was easily fixed by kindness. Food was good

Great food and service , staff is also very friendly Would recommend to visit while in the city

The food was delicious and the staff was very friendly and helpful 👍

Staff friendly and the pasta highly recommended!

I can really only highly recommend it. Very friendly staff, really completely accommodating. The food also tastes great and is freshly prepared in a visible kitchen, as is usual at Vapiano. The atmosphere is also very relaxed there, you can usually find parking spaces quickly and the seats are very comfortable. And depending on what you ate, you leave the restaurant full.

Cheesecake. Very nice wait staff👌

The food was prepared quickly, it was very tasty and the customer service was top

It's been a long time since I've been to Vapiano and unfortunately a bit disappointed at first... The processes have changed a bit, you can now order directly at the table using a QR code, either as an individual order or a group order. Unfortunately, the carbonara pasta was very oily and didn't taste what you would expect! When paying I pointed out that it didn't taste good! The carbonara was not charged and as compensation there was a cheesecake for my daughter! Great employee who accepted the problem and solved it in the best possible way for the customer... 100 points for that! Great service!

Food is prepared quickly and tastes very good. Very friendly staff. Our favorite: the campanelle pasta with shrimp

Completely satisfied!! It was very, very good! The team was very friendly!

Everything was really great. The employees are nice and courteous and will help you if you have any questions or problems. They explain to you in advance how the whole thing works and are always polite and nice. We were extremely satisfied :)

Unfortunately switched to full system catering. It has little to do with real good Italian cuisine.