The Mood in Berlin

I ordered via Lieferando and was initially shocked by the delivery time. According to Lieferando, 60 minutes. However, the doorbell rang after just 20 minutes. The sweet potato fries were incredibly crispy and still nice and warm. The smashburgers were also warm and super tasty. The buns are very fluffy 👌 clear recommendation. I even like the Smashburgers better than the ones from Goldies.

The food itself is great and we always enjoyed ordering here. Especially because there are beyond meat burgers here. The last 3 orders arrived ice cold because the order from Schönefeld was delivered by bike. This is environmentally friendly, but unfortunately it doesn't help at all. Unfortunately we will no longer be ordering here in the future.

I tried smash burgers and chilli cheese fries and they were great !!

No card payments are accepted and you are referred to the Sparkasse branch directly next door. Okay, it's right around the corner, but in my opinion customer friendliness looks... different. We didn't get any receipt either...

I've walked past it several times and have now decided to order here. I've apparently stumbled upon a neighborhood gem here and can't give it anything other than five stars. First of all, long delivery time. You can definitely turn a blind eye here. Price-performance is great. - Burger top and high quality - Fries high quality and crispy. This is an art when it comes to delivery fries. - The nuggets were good too. // Update Today was the first time I was there in person. Friendly staff, good burgers 👍 The delivery burgers were ok again for the last three orders. Keep it up.

Good food, but you need additives on the burger.

Absolutely top address. It tasted great.

Unfortunately I can't recommend the Mood Burger!!! I received my order after 130 minutes in a completely cold condition, and the driver was rude when I asked why it took so long. Unfortunately, the phone call didn't help. We were assured that we would get our money back, but nothing has happened to date. Leiferando then informed us that The Mood Burger had objected to the refund. It's a shame, the food was actually very good, but unfortunately the service is really bad. If the delivery time cannot be met, please do not offer delivery.

TheMood's delivery service takes over every weekend. If you can't get your food delivered on time and hot, then don't accept orders. If the food arrives completely cold after 2:15 hours, that was our last order. On the phone you tell me that it's the best burger place. That's no justification either!!!! In addition, there was a completely incorrect email with the delivery time, which means the food would have been delivered long ago. I was then “promised” a refund over the phone without even asking for the name. Simply tell what the customer wants to hear. It's better to accept a few fewer orders and keep regular customers. Unfortunately that's it for us!!!!

Good burgers and nice service. Good prices And lots of choice

I always enjoy coming here, it tastes simple and the value for money is also good

Great local. Staff, food and everything about the store perfect. Wide selection, something for everyone, especially recommended for dining in front of the restaurant in the evening. One of my favorite bars, thanks Mood

Always fresh, very good quality. Very good and large selection. Price performance top. 👍🏻

I can only recommend it. Staff very friendly and chatty. The food is simply great. Update: I'm currently reading through some reviews here that the staff are "unfriendly". I have to disagree with that as mentioned above. The staff also noticed that it was my first time there.

Delicious burgers & Co.! Everything is freshly prepared and the quality is good. I would like to highlight the fries, which always taste delicious! Rarely eaten better! We often order there via Lieferando, where the ordering instructions are unfortunately not followed from time to time. But always helpful with complaints and good service! Overall a good burger place and the best in the area!

We often order burgers and side dishes from work, the burgers are always very tasty and the fries are also crispy. Definitely worth it

We were here for the first time. Very tasty cheeseburger with fries. The feta salad was also delicious. It would be nice if you eat on site if there were vinegar and oil at the table. We'll definitely come back

The burgers are super tasty. Top meat quality. Price-performance is very good! Total recommendation 👍

Cool shop. Very good service even though you order at the counter. The BBQ burger itself was very tasty and the sweet potato fries were good too. Wasn't the last time.

I ordered food today, it was very tasty and the drivers were very good, they delivered my food very quickly.

Very good burger and good fries. Mayo and ketchup were served in bottles on the table, which I haven't experienced in a long time, but I ignore the fact that the card reader wasn't working at the time. If I'm in the area again, I'll be happy to come back

Great burger and very, very friendly team! Whether ordered or picked up on site, always happy!

Had a meal on site today, the people and the side dishes were super tasty. The food came quickly and the employees are very friendly. Definitely come here often, can't understand the negative comments... definitely recommended!

Very tasty food - burger patty was juicy and well done. Fries were cut from potatoes - also nice and crispy and simply very tasty. Salad was made from simple ingredients - every ingredient was fresh and a very large portion. We ordered salad with sour cream dressing. Very, very good food. Service is friendly and the atmosphere is clean.

Very tasty burger, I recommend everyone to go there, prices are great, staff are very friendly, just great, nothing to complain about, the best burger I have ever eaten

I hadn't eaten such a delicious, great burger in a long time. I was recommended by work colleagues, unfortunately too late ☺️.

Great restaurant, everything is freshly prepared in front of the customers. I had the double smashburger in question and I was thrilled. The guys are super friendly 👍🏽

My absolute favorite burger shop. You don't find this taste everywhere. Highly recommended. The atmosphere and the furnishings were great. Friendly staff.

Not a good experience, unfortunately a real letdown 👎

The meat from the citizen was too raw and the service doesn't live up to the name "The MOOD burger" - the staff there is disrespectful.

I arrived and the staff was initially unfriendly. The food was so disgustingly moist and my individual requests for the burgers were not addressed. The sauce was runny and the burger fell apart.

The mood is an absolute failure. The burgers taste like cardboard and are either burnt or raw. The fries are soggy and oily, like they were made in an old stone age deep fryer. The service is a disaster - unfriendly, slow and completely disinterested. The ambience is as dismal as the food: dirty tables, sticky floors and a general atmosphere of neglect. I really can't recommend this place to anyone. Save yourself the money and the disappointment.

I had the dubious pleasure of eating at this so-called burger joint recently and I have to say it was an absolute disaster from start to finish. The place was dirty, the tables were sticky, and the floor didn't seem to have been mopped in weeks. The service was just terrible. The staff was rude and seemed more interested in their cell phones than the customers. I had to wait forever for someone to take my order and when it finally happened the person was incredibly rude. But of course the worst was the food. The burger was lukewarm and tasted like the meat was low quality and old. The bun was dry and crumbly, and the accompaniments looked like they had seen better days. The fries were soggy and unsalted, and the lettuce was wilted and brown. The price-performance ratio is also a joke. The prices are simply too high for the poor quality and poor service. I could have saved myself the money and made a better meal at home. I will definitely never visit this store again and can only advise everyone to give it a wide berth. Don't waste your money and time here!

EM special only consists of sauce, 5mm thick patti, leaf of lettuce, slice of cucumber + tomato. If you consider that two of them normally cost 19 euros? Too much sauce on the burger This corresponds to a 2 euro cheeseburger from a well-known chain. Delivery was stated to take 57 minutes, called after 75 minutes and was insulted in a very unfriendly manner. It was then delivered after 95 minutes. In addition, the branch on Schönefelder Chaussee is 80m as the crow flies from the delivery address. All in all, for me the worst thing I've ever experienced.

Unfortunately, very long waiting times and correspondingly unfriendly employees

The delivery was over 2 hours late. The food was cold and when asked repeatedly where the order was. We were rudely informed that there were a lot of orders and that the supplier would be arriving soon. The phone hung up immediately after the statement. That was the first and last order. We expected more for a 4.9 rated burger joint.

the food came super quickly. I've never had fries so good and the burgers are just perfect, I'm going crazy.

Over 1.5 hours delivery time...

The burgers are really extremely tasty. I like coming here.

We were there with the kids and left feeling full at the end 😂 The junior has various, sometimes severe, allergies... In general, it's always really uncomfortable for me to ask the chefs etc. whether this and that and that can be prepared without... eggs, without nuts, without fish, without soy etc. The guys there are great!!! Super child-friendly, listened to my concerns and assured that they would get the burger 'fried' and toppings without contamination 😊. And what can I say: THANK YOU!!! Truly from the heart. The short guy (and us too) really enjoyed it and he was completely thrilled during his stay and the whole evening afterwards, how much he liked his burger 😂❤️ and that he would like to eat here all the time now 😉😂🤩 ...

The restaurant looks very inviting from the outside, but inside it is well kept and simple. The burgers 🍔 taste great 👍🏼. The price-performance ratio is justified for what they offer. Fresh ingredients and a lot of things homemade. You don't have to hide anything in terms of taste. They offer many different burgers, from beef to veggie to vegan, there is everything you need. The Smash Burger is a composition in itself. You bite into it and it's super soft. The patty is nice and juicy and fried to perfection with the roasted aromas. The bun is super soft, then the onions and cucumbers come in and round off the result with a bit of bite. With the homemade sauce you just want to eat another smash burger.

I love your burgers, but this is the second time that the order arrived and something was missing. It's a shame that things are somehow failing here at the moment. Update: after 1 1/2 hours the missing rest of the order arrived. Sorry but it doesn't work at all...

One of the best burgers I've eaten so far. The Smash Burger is simply brutal.

Food arrived cold, fries totally soggy and barely edible. A burger was missing from the order and drinks were also different than ordered. Called 5 times and the line was cut off. Employee had to call back using private cell phone. Delivery takes forever. Not recommended!!!!

I was spontaneously nearby and ate the best burger there

Incredibly unfriendly and food never came! NOT ORDER! We ordered via Lieferando. After an hour the app said the food had been delivered. But this was not so. So my friend called: "Yes, it's like that sometimes, the food is coming." After another half hour my friend wanted to ask again: the tone became rougher, the statement remained the same and in the end she was cut off. After another half hour, i.e. two hours after ordering, I called: the man on the phone finally discovered a problem with the order. He apologized and offered to put our order at the top. But I canceled because he couldn't tell me how long it would take. At the end of the story we realize: you don't want to talk to women there, but you do want to go there with men.

We found the burgers very good and the prices acceptable. We were embarrassed because we didn't speak German but the staff was quite nice to us.

They didn't deliver at all, very, very poorly.

Order: Two burgers and one fries. It's not much to ask, but after 3 hours still no food and now it still shows 30 minutes. That can not be... Nobody answers the phone either... Very bad! I only had to put the stars because there was no other way. You will get 0 stars from me everywhere.

The food is quite good so far. However, sometimes something is missing. In addition, the food regularly comes very late. Not there today after more than 2 hours. Called 30 minutes ago. They don't wait, they just say it'll come straight away no matter who you are. Please work on service and communicate transparently if there is a delay. Very disappointing!!!

Absolutely disgusting!!!! Not order. We ordered at 7 p.m. and the food never arrived...

The last delivery arrived after about an hour. Unfortunately the burgers & fries were cold.

Great burger, value for money absolutely recommended 👍

We ordered two burgers and four side dishes via Lieferando about an hour ago. The delivery was there promptly. The burgers were quite good, but not above average. Three of the side dishes each had a sauce added when they were ordered. All three sauces were missing/were not delivered. Dry sweet potato fries, onion rings and mozzarella sticks - great!

Price/performance was right for me. Music could be a little quieter, you can hardly understand your own words when ordering, but that's just a tip, not a criticism.

Great smash burger. Best in the area

Audacity, we ordered around 3 p.m. and after 2 hours of waiting nothing arrived, no one answered the phone, it says on the internet that you are open. There was no return call or response. Luckily you could cancel it via Paypal. Be careful people if you pay it in advance!

Really delicious burger... definitely recommended 👌🏼

Very relaxed and calm environment And well located. The food is homemade and really, really good and appetizing. The service is very good and they are also extremely polite and amusing. Simply top👍🏼

Food as always very tasty. Even got it delivered personally by Mr. The mood today. 👍

Delivery time: 1.5h (order Sunday evening) Burger: Top (good value for money) Fries: Flop (very sticky, soft and tasted like old frying oil. What a shame, the fries used to be SO good at Mood Burger!!)

So I got a voucher for missing fries and a credit note. Recession from April 19, 2024

The burgers taste very good, as do the Mozi. sticks and the guys there are just extremely friendly. If you're there with friends, it doesn't take long for the food to arrive and you can order it yourself, which makes the whole thing seem more personal.

Unfortunately part of the order was missing, the food only arrived after over an hour and was cold

FORGET THIS STORE every time half of it is missing and wasn't delivered as promised, a whole menu just wasn't delivered and the second time again not with the blatant lie to say it's coming soon, I don't know what evening the guy was talking about. This is how you try to retain customers by stealing the money and leaving it until next time. Very weak. Tried twice both times. Menu was missing ridiculous!!!

Update: I just ordered the double smash burger plus chili cheese fries. Now it's the full 5 stars! The meat could have used a little more salt, but that's complaining on a high level. You have now caught me as a regular customer ☺️🖖🏻 Placed a pre-order at 5pm for 7pm which arrived 25 minutes late. This cannot and should not happen with a pre-order. However, the Lieferando driver wasn't the brightest candle in the cake and took a huge detour. The fries and burgers we ordered were OK. The buns make the burgers a little dry. If you replaced these with other, less thick buns, the burgers would be a little juicier. The sauces can be improved but are okay. P.S. I had a burger with a cauliflower patty and one with a vegetable patty. I would leave out the corn for the vegetable patty. Otherwise great. The cauliflower patty in particular is great and really fun! You should rethink the chili cheese sauce and either make it yourself or at least refine it. We will definitely order again.

Delivery to Rudow flawless. You will be kindly informed in advance if something is no longer there. The delivery person was extremely nice. The food, the burgers were great. We finally found the burger place for ourselves where everything was right. Please keep it up.

50€ minimum order value, it's probably a joke!!!

I just discovered the shop recently, which is a shame. Super juicy, delicious fresh burger, also halal. The employees are super nice and accommodating. I went there twice and both times were super fresh. The fries are also amazing.

I travel a lot and eat out often... I've eaten here several times and everything I've ordered so far has been top notch! 5 Stars

I've ordered there quite often. The food is really tasty, but the service is terrible! I have always ordered via Lieferando and recently an employee deducted €25 from me, which is a complete disgrace!!️🤬 Another day I ordered food late in the evening (around 10 p.m.). It also arrived quite early, but the employee who delivered the food to me grabbed the bag where I wanted to pay him for the food (in euros‼️). This is a bottomless impudence. I'm a woman and it's hard enough going out to eat somewhere alone as a woman. But when it happens on your own doorstep, it's even worse! I have a trauma and will never order from these disgusting brats again‼️🤬

The burgers are really delicious and the burger buns are first class. We have eaten there several times now and are thrilled. Very nice staff always prepare the burgers fresh. We recommend. You can park at the adjacent Edeka parking lot.

Delicious burgers at fair prices. Despite a certain distance from the delivery location, the food was still super warm. 👍

Delivery times are underground. It's definitely not worth ordering! Also unfriendly on the phone when you call after more than an hour. You get the information that it will be there soon. 40 minutes later still nothing! After 1.5 hours the food arrived nice and cold.

Update: Today we tried the smashed burger. Unfortunately it really doesn't taste any better than the McD burger. And the chili cheese fries somehow get hotter from time to time, hardly edible today. But the fries always arrive relatively crisp. We now often have to deal with long delivery times, always around 1.5 hours. We will continue to order here, but please, dear The Mood Team, bring back your initial great quality! Unfortunately, this is something that is being lost. And a contact address would be nice, then I would have liked to write to you personally :) Old review from 2023: So really...really good! The burgers are delicious, arrived warm and fills you up 😅 And you really can't say anything about the price...so, everything was done right! Will be our new standard store, definitely 😋😇

Waited over 1.5 hours for 2 citizens with fries. And management permanently occupied. If possible 0 stars

Delivery time+food The food was ordered at 7:30 p.m. and arrived at 7:55 p.m. 20 minutes is reasonable. The driver also called. Unfortunately the food was cold. The oven did it...

We always order there to pick up. The guys finish it in 5 minutes and the fries are still super fresh when we get home. The burger is very good. The price is absolutely fair! Thanks for the great shop here in Altglienicke!

Food is always very tasty Unfortunately delivery always takes far too long, 1 hour to 1.5 hours

Tasty citizens, everything top. again and again...

Very tasty, clear recommendation. Always my pleasure!!!

We order from the mood quite often and the food is always really tasty, but today everything arrived cold and soggy and the mozzarella sticks were rock hard. There were probably a lot of orders coming in today because the food came an hour late. When I order food, I don't want to have to reheat it at home or not be able to eat it because it no longer tastes good, not for the price. Otherwise it's worth ordering there - unfortunately we just had a bad experience today. Delivery service can be expanded:(

It's best to pick it up yourself, then it'll go very quickly and everything will be at the best temperature at home.

Despite delivery, the burgers were still warm and extremely tasty. Juicy and the sauces spicy and delicious. The fries were crispy and not as sticky as you would expect from standard delivery fries. We were very positively surprised by the quality of the entire meal. Keep it up and we definitely won't eat there for the last time. Chapeau

Very nice staff. The burgers are awesome. Delivery/ordering was quick and very tasty...can only be recommended

Burgers and fries very tasty but the service is bottomless. The delivery has often been late but this time it was over two hours late. Nobody could be reached by phone because it was permanently occupied. At Lieferando, several people reported the same problem on the same day. It's cheeky not to give any information about delays and then to man the phone so that no one can complain... Especially since the shop closes at 10 p.m. and I still haven't received any information or my food.

One star is given for knowing who is calling, being totally annoyed and immediately apologizing for delays without being able to say hello first. And for the nice supplier. Ordered burger the first time, delivery time over 2.5 hours. Ordered today at 7:15 p.m., at 6 p.m. Was confirmed via Lieferando. But arrival at 8:30 p.m. There's nothing to add here. At the end, after 4 calls, they say on the phone that there is an action. Who cares? I do not care. The standard homemade burgers today looked like you make them yourself. Not 150 grams. Extra requests are not honored every time. I called because it didn't work last time. 2 hamburgers, one of them without onions and without fried onions. In the end both had no onions and fried onions. Last time nothing was paid attention to. All burgers were standard as described. I said it specifically on the phone. Statement from today "No, no, we pay attention to this and have a lot of orders, bye" Burger tasty, but service sucks

Waiting times impossible. Please stop ordering if capacity is not available.

After we were repeatedly affected by delivery times of up to 3 hours, I'm writing a review. The food is really good (as far as it arrives warm). But as a business owner, if I know what my peak hours are, I have to hire more people or not say, "Food will be delivered soon." If I hadn't ordered through an app, I would have canceled the orders

Great food, fast delivery, you can taste that the products are homemade with a lot of love!!

Super delicious, everything freshly prepared Rarely have I had such a great burger Always my pleasure

Ordered there twice and there was always something wrong with the order, never again.

Burgers are one of the best I've had. You did extremely well with the single smash!

Sehr sehr leckerer Burger! Durch Zufall auf dem Nachhauseweg vom Flughafen entdeckt- was ein Glücksgriff :). Der mit Abstand beste Burger in Deutschland bisher!

Sehr leckerer 🍔, werde nun öfters dort vorbei schauen

Wir haben die letzten 2 Tage über Lieferando bei The Mood bestellt. Bei der gestrigen Lieferung kam der Fahrer und sagte direkt das er kein Wechselgeld hätte. Wir haben in der Lieferando App angegeben das wir mit 25,00€ zahlen, bei einer Summe von 22,50€. Wie kann das sein das er kein Wechselgeld hat? Bei der heutigen Bestellung haben wir angegeben bei einem Preis von 30,90€ mit einem 50,00€ Schein zu zahlen. Der Fahrer hatte 8,00 € Wechselgeld dabei ?!? Das ist eine BODENLOSE Frechheit. Das war das letzte mal, dass wir bei euch bestellt haben über Lieferando!!

Bestellung wird nicht geliefert. Habe online gezahlt. Und keiner geht ans telefon.

Essen um 19.03 Uhr beim Lieferdienst bestellt. Geliefert wurden um 20.47 Uhr eiskalte, vertrocknete Burger. Was für eine Frechheit. Schlechter geht es nicht mehr!

Was fûr ein leckerer BBQ 🍔..mit Abstand der beste 🍔 Laden in Treptow-Kôpenick. Sowohl geliefert als auch vorort..Danke macht weiter so.

Sehr leckere Burger, nicht zu teuer und freundliches Personal. Also genau perfekt.