Thaixpert in Bad Vilbel

I'm angry! I ordered two hours ago. Nothing arrived. I've called several times, and no one answers. They've even blocked me! I've already paid and haven't received any food! I'm going to the police now. I've had enough!

Don't order there! We've been waiting for our food for three hours, and no one is available, and the money is gone. Very rude employees who said an hour ago the food would be here in five minutes. A truly outrageous money-grab! They should close the place!

Totally brazen, takes three times as long as stated and drives around forever while the food gets cold, even though the restaurant is only five minutes away from the delivery address. They blatantly lie on the phone, saying the food is on its way, even though 45 minutes later it STILL hasn't arrived. They even demand full price for this. Never again, this shithole.

Very unfriendly on the phone and did not want to admit their mistake and firmly claimed that they did everything correctly and we just ordered incorrectly

It's just a 50/50 chance whether the food will arrive or not. Sometimes you have to call several times to get them to come. If you paid online, it's obviously a real pain.

A TOTAL CRAP. It was already late, but I still received a call 20 minutes after ordering, saying that there would be no delivery because my address wasn't within their delivery area. It's strange that the restaurant accepted my order after checking it. I had already paid online, though: €20! Not exactly a small sum. The employee on the phone was the most unfriendly, listless, and rude person I've ever spoken to, just because of the effect of the conversation without having seen him. On top of that, he was incompetent incarnated. When I asked what would happen to the money now that it had already been paid, his answer was: "It's not my problem." An absolute disgrace. The good man apparently doesn't quite understand his job as a service provider. And he also seems to be unaware of the legal situation in Germany, which requires that a service paid for in advance must be provided immediately (unless otherwise specified) or, in the event of impossibility, a refund or replacement. And that's what an entrepreneur wants to do. Maybe you should go out for a nice meal at that restaurant and then just leave. When asked about the unpaid bill, you can simply say, "It's not my problem." It shouldn't bother him if it seems to be his habit. Thanks to the late hour and the empty fridge, I now have no food and am still €20 poorer. Great evening :)

So... the food was A1. At least that's how my girlfriend and I feel. We expressed our wishes and everything was taken into account. She wanted a vegan dish. Add bean sprouts if possible. I asked for peanut sauce with my dish. Everything was brought as requested. There was a small surcharge of €1 when checking out, but that didn't bother us. We stick to our conclusion: the food was A1, all requests were taken into account and the price was okay, the portion was also large. But we had no driving, no traffic jams in Frankfurt and the surrounding area due to the many construction sites and therefore no stress. It should be delivered at 6:02 p.m., max. 6:04 p.m. (I received the order SMS at 5:04 p.m., ordered at 5:02 p.m. in the app). The food arrived around 6:30 p.m. However, the delay was to be expected due to the fact that there are a lot of construction sites etc. here. To the previous speaker... 1 star because of delivery... honestly. Many people simply look for the restaurants and only see the stars on the internet... Especially Asian or kebab snack bar etc. And then you think: no good food, food is bad etc. etc. Most people never read this anyway. I'd rather wait 15 minutes longer and have A-A meal(!) because it was really great. Just order the food so that it arrives when everyone is there... after all, there is also a risk of traffic jams for delivery services, etc... because they don't have airplanes or teleporters yet.

The food is actually good. But it's absolutely ridiculous that this delivery service never manages to deliver the food on time—not late, which wouldn't be so bad. No, every time it's at least 30 to 60 minutes early. Since I like to eat with my husband, it's always cold (due to the lack of a microwave). The height of outrageousness is that I once sent the food back, asking them to bring it back on time and fresh about 60 minutes later, and it was the same delivery. By now it was lukewarm to cold (as usual, and the salad was wilted). The ordered food probably sat in the corner for an hour before it was delivered again. I think it's a shame; before the change of ownership, the delivery service was great—a straight 1. The chef is still quite good, but the organization is terrible. So if you don't depend on getting your food at a certain time, you're still well advised because the food tastes good. I would advise everyone else against it.