Systemgastronomie Sven Strohmayer e.K. in Crailsheim

After waiting 30 minutes for our order, I politely went to the cashier and asked where it was. They said they'd been searching for us throughout the restaurant. I quickly went to the (completely filthy) restroom; my daughter had been sitting in the restaurant with the number the whole time. They weren't willing to cancel our order. They had finished it and tried to bring us in. Order 260 from July 12, 2025, 2:10 PM, counter 104 - how they didn't find us is beyond me. €17.45 for nothing... and of course, no one could be reached at the number on the receipt. UNBELIEVABLE!!! Unfortunately, probably no one traveling with children reads a Google review beforehand... Addendum (July 14, 2025): After emailing management, I was immediately reimbursed. 👍🏻

An employee in Feuchtwangen-Hilpertsweiler practically threatened customers. The man with long black hair, who, by the looks of things, was probably even the branch manager, shouted at us after a simple question about the smoking area, which even began very politely with "Excuse me," and asked if he really needed to explain the SJZ to us. After that, he looked extremely aggressive and behaved almost like a sniper. This wasn't the first incident with this man; the whole town already knows him. Please do something.

Hi everyone, We were passing through on our family vacation. We ordered at the restaurant. The staff seemed very stressed while preparing our food and drinks. Everything was totally hectic. I used the restroom in the meantime. Cleanliness 7/10. Unfortunately, we had to eat outside (straws were forgotten, as were two sauces) - even though there were only five guests in total. Apparently a COVID-19 rule. That can justify quite a lot these days. While we were eating outside, a tour bus parked and 20-30 children got out and headed to McDonald's. Some went into the restaurant and were apparently immediately thrown out again. After we had finished eating, my 3-year-old son also needed to use the restroom. I tried to open the restaurant door but was unsuccessful - it had apparently been locked in the meantime. A very agitated staff member immediately ran to the door and practically yelled at me to stay outside. Completely confused, I asked what the problem was. My son just needed to go to the bathroom. We weren't allowed to enter the restaurant anymore. I asked for an exception, as there were only five people in the entire checkout area (when we were ordering, there were more people in the checkout area... logic?). When I didn't immediately move away from the door, the employee pushed me away—mind you—with a small child in my arms. What kind of person do you have to be? Again: he became physically aggressive toward me even though I was holding a small child. How can you be so uninhibited? My explanation: the already stressed and overwhelmed employees were apparently overwhelmed by the school crowd. Otherwise, I can't explain such behavior... Anyway... an absolute no-go towards people, especially towards your customers. The store manager interrupted the situation, thank goodness—who knows what would have happened otherwise. Personal details were exchanged. If we hadn't been on vacation, I would have filed a police report. Absolutely not recommended!

At McDonald's in Aurach, Saturday 11:50 p.m. I drove an extra 15 km to get something to eat. The store was open until midnight. The doors were closed. First negative point. I went to the drive-thru. I was asked what I wanted; I wanted a Big Mac. I didn't hear another word from the waiter. Assuming it might be a technical problem, I drove on. I knocked on the drive-thru window to see if I could reach someone. No one. Where are all the employees? They were sitting comfortably outside, eating and waving as I drove by. When I rolled down my window, all I got was "we're closed." They weren't interested in my explanation that it was 10:50, "we closed ten minutes ago." A disaster.

At McDonald's in Aurach, Saturday 11:50 p.m. Drove an extra 15 km more to get something to eat. Shop open until 00:00. Doors closed. First negative point. I drive into the drive in. I'm asked what I want, I want a Big Mac menu. I didn't hear another word from the waitress. Assuming that it might be a technical problem, I continue. Knock on the window of the drive in to maybe reach someone. None. Where are all the employees? Sit comfortably outside, eat and wave as you drive by. When I roll down my window all I hear is “we are closed”. She wasn't interested in the statement that it was ten to 12, “we closed ten minutes ago”. A failure.