Sushi Kaiser Bar & Lieferservice in Dortmund

Never again! We ordered for around €130. The stated delivery time was 60–75 minutes. After 90 minutes without delivery, we called – they wanted to contact the driver. On the second call (after 1 hour 45 minutes), we were suddenly told the driver didn't have the address – even though we had spelled it out on the phone in front of witnesses. We were even told we could order elsewhere. When we did, after more than 2 hours, a driver suddenly arrived who apparently did have the address. Shortly afterward, the restaurant called, but too late. We would have even accepted the food – but only with a discount, as the fish and hot dishes were no longer in good condition after such a long wait (cold chain broken, hot food cold). The restaurant was unwilling to accommodate us and showed zero insight or apology. Conclusion: Poor service, rude communication, and zero customer focus. Never again Sushi Kaiser Dortmund.

€130 for stress, waiting, and cold food – no thanks! We ordered €130 and were served a minor drama instead. After waiting for over two hours and making three calls, we were first told: "The food is on its way." Then suddenly: "We don't have your address." The third call was the bombshell – the employee simply said: "Then order somewhere else." No sooner said than done. We had barely ordered somewhere else when the doorbell rang – and suddenly the driver was at the door. So they knew the address after all. The food was cold, of course, and some of it was raw fish that had been on the road for hours. When the restaurant called again and said we should take the food anyway, we asked if they could at least negotiate a price reduction. The answer: "No." So we declined the food. Nobody eats raw fish that's been driven around for two hours. No "sorry," no consideration, no understanding – just excuses and rudeness. For €130, I expected at least respect and some customer service. Instead: an evening of frustration. Conclusion: Once and never again. 👎

Unfortunately, the service was very poor. We waited about 10 minutes, but no one came to serve us. Eventually, we left. It's a shame, as we were looking forward to the visit.

Everything was great, the staff were all friendly and responded to our requests

Been here twice. Overall good sushi.

Bones in the sushi. That absolutely shouldn't happen, and then there's not even an apology from the chef.

I've been a customer for many years and have always been very satisfied... Today, however, I was very disappointed. I was sitting at a table in the restaurant... There were only two other customers in the restaurant, who were already finished eating. I waited for quite a while. After 15 minutes, the waiter cleared the table... and after 20 minutes, I still hadn't been served! (The shop was empty.) Then I got up and left the shop! What a shame...

Best sushi. Friendly staff, top service, everything always fresh and delicious. We always drive all the way from Hamm to eat sushi here.

🌸 The atmosphere is modern, stylish, and very cozy—perfect for enjoying the evening. The sushi is prepared with great attention to detail and not only looks beautiful but also tastes excellent. Fresh ingredients, delicate flavors, and very friendly service make the visit a true experience. I'll definitely be back and highly recommend it! 🍣✨

It was extremely hot there... without air conditioning. Otherwise, it wasn't so bad. The sushi was delicious. I can't say anything bad about the service. They were nice.

We ordered from here, and there were hairs in the gyozas. I called them to complain. Instead of apologizing, they claimed it was my hair. They then claimed they would contact Lieferando to refund the money. The refund hasn't been issued for a month and a half. So I was lied to, too. Hair in the food and lies aren't part of the service you'd expect. It's a real shame.

We stumbled upon this restaurant by chance; excellent sushi and very friendly staff. We'll be back 😄

My experience was years ago now, so I assume this is a thing of the past: I ordered from Sushi Kaiser at Lieferheld (later merged with Lieferando, or rather, acquired it) and had to wait a whopping three hours for the sushi. After calling twice, hangry as hell, to inform them about my wait time, impatience, and hunger, and to check the status of my order, the food was finally delivered after the aforementioned three-hour wait (luckily, nothing could get cold). So, as a nice gesture and apology for the inconvenience, I was spared a brief moment of irritation, as I was served a bowl of teriyaki sauce—at no extra charge. I'd gladly return 😅

I've been waiting for my order for almost three hours, only to be told by Wolt support that it won't be delivered. NEVER AGAIN SUSHI KAISER.

I always found the food delicious, and the price-performance ratio was definitely decent. But if you tell Lieferando that you're still open for another hour, you could still accept orders from people who already have their order in their shopping cart. Instead of suddenly not accepting anything 10 minutes later, when you've already picked out everything.

I always state clearly that I don't want wasabi with my order because I wouldn't be able to eat the food otherwise. They still deliver it, and I can never eat it. I'll never order from them again if they don't take care of their customers!

They don't even pay attention when you write something down, and the food isn't that tasty either! The first and last time I'll order from there

Guys, the food there is not good at all. I ordered it online via Uber Eats and had to wait almost 1.45 hours for it, then everything was cold and tasteless. I've definitely eaten better sushi, the one at Sushi Kaiser is not good at all!!

Incredibly delicious. I learned to love sushi thanks to the vegetarian version. It tastes incredibly delicious, but my personal highlight is the guacamole. Absolutely delicious ❤️

I regularly order from Sushi Kaiser, especially the salmon sushi – so far, everything has always been fresh and delicious. But the salmon on my last order was noticeably different: It didn't look fresh, and it didn't taste that way either. Shortly afterward, I started feeling very unwell. Freshness is key, especially with raw fish – and for those prices, it's really unacceptable to serve something like that. Very disappointing, especially since I've been a loyal customer.

Ordered via Lieferando. I've rarely eaten such boring sushi... What a shame.

We ordered through Lieferando, which stated a wait time of 40-60 minutes. We waited 80 minutes. Okay, we can turn a blind eye to that. We ordered for just under €40, and the sushi was warm. We threw it away, thank you.

The food arrived late. The spring rolls weren't fried, and the sushi was disgusting. Thanks, never again!

I love the food there; the sushi, noodles, and many appetizers are simply delicious. However, I recommend either eating in or picking up. You can sometimes wait quite a while for your order, and it tastes best freshly made in-house anyway! The service staff are all super friendly; you feel well looked after but not disturbed when you want to eat in peace. Definitely comfort food!

Ordered from there 2.5 hours ago via Lieferando. After following up by phone, they blatantly lied, saying they'd supposedly called us about something (they didn't even ask for the address). They could still make the food now... after a 2.5 hour wait. Simply outrageous!

Unfortunately, our experience wasn't a good one. We placed our order over two and a half hours ago and inquired after more than two hours about the order. We were told on the phone that they had tried to call us several times and had also left a message because there had been a follow-up question about our order. This was very surprising – we hadn't even provided a phone number. Apparently, there were internal problems, but preparation only began after we inquired. Overall, the process seemed very disorganized and not very customer-oriented. What a shame – it was not what we had expected.

The dishes are really delicious, freshly prepared! We often order the warm Tidzu Rolls, Tempura Chicken Rolls and various inside-outs here... Tidzu Rolls are particularly recommended! Every now and then we take advantage of the lunch specials. There is also a delicious miso soup. The staff is always very friendly, both when picking up in person and over the phone! The food is always delivered quickly and well packaged.

Yesterday our son ordered a sashimi nigir plate from Lieferando for just under 70 euros. When it arrived it was warm and it was mostly raw fish. He tasted it and the raw tuna tasted fishy and wasn't as it should be (edges completely dry). A few other things didn't taste good at all. Since he felt sick, he stopped eating and filed a complaint with Lieferando. However, we still wanted to clarify the matter on site and drove there with the plate today. The senior employee's reaction was extremely disappointing. Not only did he not accept any criticism of the freshness of the food, it was claimed that 80% had already been eaten. That was absolutely outrageous because our son couldn't eat anything else after trying it. Furthermore, he should have called directly and not complained the next day. To top it off, they now want to block us as customers, but this is not necessary because we will order there once and never again. I'm just glad that - because he's eaten good sashimi many times - he just tried it and didn't get food poisoning. We absolutely cannot recommend this restaurant.

That was the last time I ordered from there. Sushi just doesn't taste fresh and there is simply no gray area. Unfortunately, it has diminished significantly. And a little tip: don't put raw fish on hot dishes.

Ordered food around 19:00 on takeaway Never got any food don’t pick up when you call waste of time

Would never order there again, after 2 hours of waiting I called and was told that my order would be delivered and given to a woman in the middle apartment of 3. We don't have a middle apartment, there are only 2 on each floor, right and left. Never again

I'll let the picture speak for itself

Don't understand the bad reviews. The food has always been very tasty, whether warm or cold. The delivery has always arrived faster than stated. Since we live a bit outside, I could definitely have tolerated longer delivery times

Food poisoning at this “restaurant”

We actually enjoyed ordering from Sushi Kaiser. The sushi was never great, but it was edible. In Dortmund it generally seems difficult to find really good sushi. This time we ordered a platter and had stomach cramps straight after and then a bad case of food poisoning a day later. Everything tasted a bit sour, which we blamed on the rice vinegar. It was probably just fine. Definitely never again for us...

Ordered last night, unfortunately the sushi didn't taste good at all. It wasn't the first time, but it was the last time.

Sushi for so much money, just terrible. not tasty at all. not recommended!!!

Very tasty food. Picked it up. Was finished super quickly

The worst sushi I have ever eaten...

It's a shame to pocket 78 euros and not deliver two warm starters and be called a liar. Instead of just apologizing for a ridiculous 11 euros. There's a discussion about the fact that it needs to be sorted out and then after 5 minutes you call again without a solution, let alone a decision. Although we offered that the supplier was very nice with the delivery and that he would be happy to come back and check everything wouldn't be a problem for us. We have a lot of restaurateurs in the family, we've never heard of anything like that, that you have to check video surveillance. It's a shame that it wasn't done and no decision was made. Of course we all make mistakes, but I've never experienced anything like that on the phone

Bottomless audacity. We called because two dishes (gyoza) were not delivered to us but were billed for. Instead of accommodating us, I was portrayed as a liar. The gentleman on the phone wanted to evaluate the cameras (the next day) instead of coming to meet me today. I received neither an apology nor the €11 I paid back. Of course I was allowed to call somewhere else to get food, spend even more money and wait another hour for the food. Great service I have to say. The delivery itself took almost 90 minutes. Bottomless impudence. They really should be ashamed of themselves.

The sushi only tastes like cream cheese and absolutely no fish or vegetables in it. Service was very friendly and accommodating

I was really in the mood for sushi. So where else but Sushi Kaiser? But by the time it arrived I was in the mood for a burger again. 😂 They are good but this waiting time is abnormal.

Unfortunately my experience was not satisfactory. Even when I picked it up myself, things didn't go smoothly. The order wasn't ready at the agreed pickup time and I had to wait another 30 minutes. The employee seemed unmotivated and showed little commitment, which worsened the overall impression. A simple apology would have helped, but that didn't happen either. Unfortunately, for the price of €62, the sushi was rather mediocre in terms of taste and quality. I hope these points will be accepted as feedback to improve the service and quality.

I ordered Susi. After 2 hours the food finally arrived and everything fried was cold.

We ate at Sushi Kaiser three times during a city trip to Dortmund because our son found it so delicious. And not just him - me too. We were there once for dinner and twice for lunch. We didn't eat anything warm apart from miso soup, but the sushi was very tasty and we were always full. What's really nice is that you get a free starter each time. In our case it was Alaska glass noodle salad, which we really liked. It was always quick, even though the sushi was freshly prepared. The service was very friendly and accommodating. Therefore full marks from us. :-)

BEST fried sushi I've ever eaten!!! I don't understand why it's always so empty. Go there again and again.

Great food, the sushi was great. The waiters were all very nice. We'd love to come back

I've seen locals make a lot of home orders, but I personally didn't like the rolls very much. Great jasmine tea, good service.

Sushi was mostly ok. But the flambéed aburi tasted like burnt plastic.

This week we ordered various sushi and a noodle bowl from Kaisersushi. Both were freshly prepared and tasty, if not sensational.

terrible, I strongly advise against ordering from this restaurant, we have always ordered from this restaurant (sometimes several times a week), and a few weeks ago we ordered sushi, the usual stuff, the usual amount, and I had a severe one Food poisoning that almost ended in hospitalization. This is the second time I have had food poisoning after eating at this restaurant. The first time I thought maybe I had caught a stomach bug somewhere and gave this restaurant the benefit of the doubt, but after the second time I got food poisoning, and spent some time in the toilet with the bucket and 40 degrees I had a fever, I am strictly against eating in this restaurant, the health department will also be informed soon.

Sushi was really tasty. The bowl was ok. You have to wait a bit for your food. But that's ok because the sushi is freshly prepared. What I don't like is when waiters come back from their break and smell like cigarette smoke. You can't bring that to a restaurant. But like I said, the food was actually good.

I order sushi here every now and then. So far everything has been positive. In my opinion the price and performance ratio is good.

I ordered through Lieferando for over €50 Roll with different sushi. When the food arrived I was simply shocked and disappointed because I expected more than 3 pieces of each sushi roll and small gyoza for which I paid €6. In the end it just wasn't. I was full and then ordered 1 pizza SushiKeiser is simply the biggest scam. After I saw the food I just thought it didn't matter, I was happy with what I had, but it still wasn't worth it for the money.

The food tasted very good, but unfortunately you didn't get full... The portions are very small compared to the high price.

Just ordered there via Lieferando, total disappointment, rolls far too small for the price and the most expensive two sushi rolls were charged for but not delivered! It felt like everything was stuffed with cream cheese! Smoked salmon in sushi wasn't that great either! In the end it didn't taste good and we weren't full either!!! The fried noodles for 10.90 were a mini portion so the person wasn't full! Pity!

Unfortunately very disappointing We waited over 2 hours for the food (ordered through Lieferando), the food got cold (we ordered something warm) and didn't taste that good. In my opinion the price performance is too high for what you get. Next time I'll order somewhere else!!!

If you want to eat delicious and fresh sushi, Sushi Kaiser is definitely the right place for you. The service was top and the chefs work hygienically with gloves. Recommend the pancake roll for dessert👍🏼👍🏼

It was our first time eating there with my children and it certainly won't be our last visit. The sushi was sooooo incredibly tasty and the staff is also very attentive.

The restaurant deserves more attention. The sushi is very fresh and the noodles are amazing. Service was also top 👍🏼

The food was very good and fresh. You also get an appetizer as a side dish. Can recommend the plates to several people. The staff were all very friendly too. Will come again :)

Employee doesn't wash his hands. I was eating there with my family and asked an employee at the bar counter where the toilet was so I could wash my hands. As I went to the restroom, I saw another employee doing his business at the urinal while I was cleaning my hands. The employee simply ran past the sink into the kitchen. I immediately lost my appetite. I told my wife and child that we wouldn't eat here and left. Well, something like that is crazy... 🤢

Super delicious sushi in all variations. The service was very nice and accommodating. Extra requests are no problem at all.

Ordered for over 50€. Quite expensive for such a mediocre quality. Moreover, soya sauce tasted weird. Not actually surprised as it was delivered already expired. We won't order here again

Simply delicious. Friendly service. All clean.

The restaurant is in a very nice setting. We were there today and received a very warm welcome. That was probably the best sushi I've ever eaten. Simply great, the food, the location, the music and above all the hospitality🤍 I will visit it again very soon

We ordered - a lot of things were missing from the order - when we called we were told that there was nothing they could do for us - bad luck - and then super annoyed on the phone even though it was their fault - no apology, no replacement - just that hung up It's better not to waste your money on Sushi Kaiser

I didn't like the sushi, service was okay. Ratio Moderately expensive

Our son has eaten there several times and raved about the fact that we were there together. It was all very tasty. Crispy dumplings, crispy rolls, sushi platter, udon noodles with chicken, ... everything was very tasty.

Sushi was great, I had nothing to complain about. All I could really complain about was the music playing over the speakers. Club music would be better.

Been waiting over 2 hours!!!!!!

The staff was totally unfriendly and annoyed. The shop was completely empty and there was a strange atmosphere. 5 minutes after we ordered our food it arrived. Shortly before eating we noticed that there was hair on both plates. Both big and small hair. After we said that, the waitress rolled her eyes and took the food away without saying a word. Didn't pay and left the store immediately!

With a wok dish for €10, I didn't expect that you'd get a small bowl that wouldn't even begin to fill you up.

Very tasty bowl with chicken, I'll definitely be back.

Very tasty sushi and friendly staff.

I ate sushi in a more exciting way. The dumplings and fried maxis only came with a dollop of sauce. And in terms of taste, I've eaten better at this store. Sorry, but for this price/performance ratio I'd rather get the sushi from the supermarket...

Here you can eat good sushi, cozy atmosphere, good value for money.

Today we were in Dortmund for the first time and definitely for the last time. The food was ok, the service was absolutely inadequate. Two starters were ordered and two main courses, both were served together and one starter was completely wrong. The waiter took it with him, but the right one didn't come. Instead, a bowl of seaweed was placed on the table. When we asked again we were told that we had ordered it. That would be number 34. Great, we ordered the 43 and even repeated it 3 times. A main course included soup and salad. The soup was completely missing. When we asked the waiter again, another waiter overheard the conversation and asked if we still wanted the soup. We gave up. The missing starter was then served as a “dessert” at some point. Despite the lack of soup, the full price was charged. We absolutely had no desire to have any further discussions with the incompetent waiter. We paid the bill and agreed not to set foot in here again.

Sehr freundliches und junges Personal. Essen wird schnell zubereitet und schmeckt sehr gut.

Sehr lecker und freundliche Mitarbeiter Wir hatten etwas sehr viel schlimmes erwartet da die Bewertungen recht schlecht sind.Kann ich gar nicht nach vollziehen, es war sehr lecker und wir sind begeistert.Lieben wa🌚💅

Qualität hat meiner Meinung nach sehr nachgelassen. Vorallem bei ausser Haus Bestellungen schmecken die Speisen nochmal anders. Preise überdurchschnittlich teuer.

Sehr sehr nette und freundliche Mitarbeiter. Das Essen war auch sehr lecker. Außerdem ist das Restaurant extrem kinderfreundlich. Es gab eine Spielecke mit tollen Spielzeugen.

Wir hatten uns Sushi auf der Arbeit bestellt und es was sehr lecker! Wir hatten die Bento Box (Veggie) bestellt und die Crispy Box bestellt. Beides schmeckte sehr gut und die Bento Box hat ein super Preis-Leistungs Verhältnis Die Lieferung war gut Gerne wieder!

Für mich gibt es hier das beste Sushi in Dortmund. Absolut lecker!!! Mehr muss und möchte ich nicht sagen. :)

Sehr lecker ,nette Bedienung jederzeit gerne wieder

Leider dass schlechteste Sushi das ich je gegessen habe, völlig überteuert, Qualität miserabel

Sorry aber Reis schmeckte nach nichts und der Thunfisch war so trocken. Definitiv nicht noch mal

Service war top, das war’s auch alles. Essen war nicht so gut, man kann essen Aber Qualität war nicht so toll. Parken ist auch Glücksache. Aber nochmal hin, erstmal nicht.

Регулярно заказываем суши и другие блюда, по вкусу достойные суши и могу только рекомендовать, остальные блюда раз на раз не приходится. Касаемо сервировки заказа всегда - один вопрос, почему экономия настолько экономна, что на три порции суши лишь один соевый соус или одни палочки на четыре разных порций суши и соответственно четырех человек Даже если в комментариях к заказу просишь положить дополнительный соус, как правило это остается не замеченным

Essen war wie immer sehr lecker und prompte Bedienung!

This is my 3rd time here! Love to come to this such nice place. Nice music and good atmosphere. People who work here is very nice. And the food is amazing.

Dort essen ist okey, aber bestellen und liefern lassen geht gar nicht! Es kommt immer mindestens 30-45 später als bestellt. Dadurch ist das Essen kalt.

It was the best sushi platter I’ve had in Germany, and I’ve been here 15 years. It even had ebi on it, (raw shrimp) which I have never seen in Germany before.

Bedienung unfreundlich, unpersönlich, desinteressiert. Misosuppe wurde in Plastikbecher bzw „Hundenapf“ serviert und hatte definitiv die besten Tage hinter sich, Toilettenaufenthalt garantiert… Ambiente gleicht einer Bahnhofshalle. Nie wieder. Auf Nachfrage, ob man denn zufrieden gewesen sei, wurde nur gekontert, dass die Bedienung ja für das Essen nichts könne. Trotzdem auf den Cent genau bezahlt. Null Empfehlung.

Das Essen war ok der Service war sehr freundlich

Das ist letzte mal bin ich da gewesen, und weiter empfehle meinen Freunden, Bekannten nie mals zu besuchen, weil ,habe ich was mit Garnelen bestellt,, 2 kleinen Stück geschnittene Garnelen Millimetern messig,nicht sogar sehbar und Geschmacklos waren!

Wahrscheinlich das beste Sushi-Restaurant in Dortmund! Nach dem, was ich heute gegessen habe, werde ich auf jeden Fall wiederkommen, ich habe noch nie so gutes Sushi gegessen. Ich empfehle jedem, das Essen ist sein Geld wert.

Lieferung unvollständig, geht keiner ans Telefon. Werden dort nicht mehr bestellen. Schlechter Service

Гуляли з подругою по місту і зайшли повечеряти. В середу о 19:00 було зайнято лише пару столиків. Затишна атмосфера. Дуже гарна подача страв. Приготували їжу доволі швидко. З радістю буду рекомендувати це місце.