Sultan Grill in Hagen

If you order in advance it feels like you still have to wait an hour, so no more orders are made

I often order from Sultan Grill simply because the food tastes good, but that's the only good thing. Food comes at least 25 minutes late every time. But today I experienced something even worse, I ordered at 3:50 p.m. and at 4:45 p.m. I was told via Uber Eats that I must have called and canceled the order. I then immediately called Sultan Grill and asked what that was about and they replied, yes, we don't have any drivers at the moment. It can happen, but then firstly you shouldn't take any more orders and you shouldn't let me know after almost an hour while I'm waiting for my food. The service is really the worst at Sultan Grill, other places definitely do it much better.

Food totally dry for 2 kebabs in 90 minutes despite a short journey, the driver makes fun of his delay and doesn't even deserve 1 star

We waited far longer than stated for a cold kebab & dürüm and half-fried fries. There's still a lot of room for improvement!

I was there yesterday and ordered a plate of doner kebab......very bad kebab meat and french fries.... ...it gave me a stomach ache and diarrhea...toilet is catastrophic and dirty........ ..absolutely not recommended....This kebab shop is not allowed to operate again.

We ordered from to Good to Go. According to the app, we should have picked up the food between 10:30 and 10:55 p.m. When we arrived shortly after 11:30, the shop was closed and no one opened.

I was just at Sultan Grill. I've been going there for over 30 years, primarily to buy Turkish food. I can't say anything about Lieferando and the delivery service, but friendliness, prompt service at the counter and a positive atmosphere in the shop, as it must be in a snack restaurant at the train station. The food was always flawless and great. That's how it was today too. I say “thank you” to the friendly people behind the counter. This probably happens too rarely anyway! In short: 5 out of 5 points

Had to wait 2 hours for 5 kebabs even though they said 35 minutes. Doner kebabs arrived cold. Advise everyone to order from then on. There was also very little cheese and sauces put on it. We also had to call 4 times to get it to arrive at some point. Never order from there again.

Doner kebabs should be there at 7:30 p.m. They arrived at 8:30 p.m. The kebabs had little to no sauce, and despite the extra charge there was little to no cheese. Will never order here again

We ordered via eats at 4 p.m. for a time slot from 6:30 p.m. to 7 p.m. When no one was there at 7:20 p.m., when we asked, we were told that the driver was leaving soon. When no one came at 8:02 p.m., we were told that the restaurant was overwhelmed by accepting multiple orders via uber eats and Lieferando. We could not hope for understanding and goodwill. I was. I'm also not sure if everything was cognitively understood. We'll probably be stuck with our money.

Just look at the pictures. 6 people ordered, 5 of them threw away. 1 person was fat anyway and ate everything out of frustration. NEVER AGAIN !!

Waited 2 hours for the food to arrive, called several times afterwards and then of course the food was cold! Also delivered incorrectly. 1 liter bottle was ordered, was not available, ok. But if you ordered chicken and received veal, then that would have been worth pointing out. No recommendation!

The food was cold even though the distance between Sultan and the delivery location was 2 minutes. The food didn't taste good at all! The food came after over an hour. Only after we asked where the food was, the gentleman said we hadn't ordered.

Döner plate with extra meat, extra pepperoni and extra cheese -> delicious and filling even for a food destruction machine like me. Now also has Yaprak kebab on offer. Friendly staff. Completely satisfied

We ordered from you and are very satisfied. Delivery time was great, the young man from the delivery service was very friendly and the food was also 10/10. Gladly again

The food is very tasty and everything was freshly prepared. The driver and employees are very nice. I recommend Sultan Grill. I have it locally and I will order more there. The delivery is really fast. My favorite food is Mercimek. Order from Sultan Grill and you won't regret it.

I ordered through Lieferando and it went great. The delivery person was very nice. And the food was very good. My son is picky and he says straight away if it doesn't taste good. We will definitely order here again when we are in Hagen.

Everything was great again and again...

It was underground... I've never eaten such a bad kebab before. It arrived totally cold and didn't taste good either. Uses the cheapest ingredients you can get. I will never order from Sultan Grill again.

Very friendly employees!! It tastes delicious !! The store's ambience is very well coordinated.

The best kebab in NRW 😍. I can recommend it to everyone. Staff very friendly. Very clean place.

A well-known destination for all hungry Hagen residents for years. The owner attaches great importance to ensuring that customers are satisfied. They are all proficient in the German language. Courtesy and service is always ONTOP so that you feel comfortable. Whether on site or by ordering to your home, everything is great. The kebab is one of the best and oldest in Hagen so you can trust it. My favorite is of course the homemade pide dishes, which are the best in Hagen. Unfortunately, my problem is that they don't use olive oil to make cacik and it's a bit too liquid. That's why I call it a simple garlic sauce because an original cacik is made absolutely differently. No olive oil is used in the salads either, which is a real shame because this is an absolute must in Turkish cuisine. In spite of all. Worth a recommendation. You will not regret it.

I ordered food last night, everything went well and it even arrived earlier than the arrival time showed. The food was still hot and very tasty, I can only recommend it and what also surprised me was the prices in a positive sense because it wasn't too expensive. The delivery person was also very friendly.

Sehr lecker Lieferant sehr freundlich

Das Kalbfleisch für den Dönerteller war an sich super, leider einen ganz kleinen Touch zu trocken, was aber mit den Saucen noch gut war....

Essen ist wie immer richtig lecker. Netter Service Freundlicher Lieferant. Schnelle Lieferung Sehr zu empfehlen

Sehr schnell, sehr lecker, Sedanstraße9 liebt euch! GaLiGrü

Immer 2 leckere Tagesgerichte im Laden. Hier wird man gerne Stammkunden.

Ich fand das essen sehr lecket nette arbeiter und schnelle lieferung der dönerteller war sehr lecker vorallem der reis ich empfehle es jeden weiter

Wir lieben euch so sehr, dass wir unseren PlayStation Account „SultanGrill1990“ genannt haben. Sehr guter Service und sehr nette Lieferanten. Nur zu empfehlen👍🏼

Essen war wie immer Top und von ausgezeichneter Qualität! Mega nettes Team, schnelle Lieferung! Auch der Fahrer einfach mega sympathisch!

Schmeckt immer gut und preis stimmt auch ✌️ Lieferanten sind stets nett und essen kommt immer warm an. Bitte weiter so Mfg

Essen war noch schön warm und ganz köstlich. Gerne bestellen wir dort wieder

War bisher eigentlich immer lecker.Gestern das Schnitzel war allerdings total ungenießbar.Total trocken und knüppelhart.Die Soße war richtig grau und die Pommes labberig. Werde wohl bei Döner bleiben der ist bisher am besten dort gewesen.Wenn die anderen Gerichte besser werden gibt es wieder mehr Sterne.

Familien pizza war super nur 3 Euro für 8 Oliven ist Wucher . Handeln mit maßen wäre angemessen

Alles war gut. Haben sogar Pizzaschnecken geschenkt bekommen :)

Sehr guter dürum döner leckere pommes und sehr nettes Personal

Essen kam schnell und war noch richtig heiß. Preis stimmt auch. Was will man mehr. Geschmeckt hat es natürlich auch. 👍

Hat mein Tag mit der Linsensuppe gerettet mega netter Service und auch Döner und generell was Grill betrifft ist sehr empfehlenswert es schmeckt einfach immer so lecker ich küss eure Hände bester Laden in Hagen 😍

Pizza war in Ordnung, das Hähnchen auf der Pizza hat nicht so geschmeckt Pizzabrötchen mit Dönerfleisch waren ok Lieferant war sehr freundlich

Sehr leckerer Döner alles frisch nur zu empfehlen

Ich habe heute Essen zum Fastenbrechen Iftar bestellt. Das Essen war hervorragend alles super Frisch und das Personal vor Ort super freundlich. Sultan der Name steht für Tradition und Kundenfreundlichkeit. Von mir 5 Sterne👏🏻

Ich beschtele immer bei Lieferando. Es kommt immer früher.. frish,heis und lecker. Sehr nett lieferer und alles sehr sehr gut. Danke schef! Egal es is Corona oder nicht immer am besten 😊

Richtig leckerer Döner. Bisher der beste den ich in Hagen gegessen habe

Pasta besser als im Restaurant. Pizza sehr, sehr lecker. Schnelle Lieferung 🍕🍴😍

Große Portion und sehr lecker für ein kleinen Lokal sehr qualitativ sehr nette Angestellten. Ist mein Stammlokal.

Hat alles geschmeckt , freundliches Personal , Sonderwunsch wurde angerichtet , gern wieder .

Sehr empfehlenswerter Lokal schmeckt gut nettes Personal