Subway Deutschland in Augsburg

Never again!!!! The order wasn't accepted until an hour later… You could maybe overlook that, since this branch at the main train station might be busy, but I absolutely cannot understand the rest!! Wrong cheese on one sub and hardly any meat or tuna on the subs. Plus, they couldn't be reached by phone because the phone was switched off. I really wouldn't recommend this Subway to anyone!! The only positive thing was the friendly Lieferando driver!!

The food was delicious, and the staff were enthusiastic.

The food was delicious and the staff were excellent, cheerful, friendly, and enthusiastic!

The food tastes better than anywhere else 😋😋 The staff are cheerful and friendly. The restaurant is always clean, both inside and out. I'd love to eat at Subway every day. I love Subway ❤️❤️

The staff were very kind and friendly.

Delicious food and friendly staff.

Good service and beautiful space

I tried the food here and was surprised by the care and excellent service of the young man. I will definitely come back often.

I had a meal here and the food was absolutely delicious. The service was outstanding.

The food is very tasty and inexpensive, and the service is very friendly.

The food was delicious, and the staff were very enthusiastic.

Very good. The food here tastes very good.

Absolutely delicious, super fast service, and the team was incredibly friendly. I'd gladly order again! 🫶🫶🫶

The staff were very friendly and the food was very good.

The flavors are perfectly balanced. You can immediately taste the high quality of the ingredients. 😘 Ngon bá cháy

The staff were enthusiastic and friendly.

I find the food delicious and the snack bar is quite clean.

I've tried it and it works great!

The cakes here are simply delicious! I've tried many varieties, but what impressed me most is that they're baked fresh daily and have just the right amount of sweetness—not too sweet. The fillings are rich, tender, and creamy; you can taste the baker's passion. The shop is clean and smells wonderful, and the staff are incredibly friendly and helpful. The prices are absolutely reasonable considering the quality. I will definitely be back and recommend them to my friends. They truly deserve 5 stars!

Unfortunately, they skimped on the toppings, which the electronic terminals obviously facilitate, as they don't want you to see what the employee is doing. This is not usually the case with Subway. The taste was okay. But you definitely don't get your money's worth. So, a clear WARNING!! ⛔️

Get your act together and place the orders correctly.

The food here is totally to my taste. So many vegetables and a really wide selection of meats, I'll definitely be back.

Yesterday, my son and his friend ordered food for €22 at the Subway station in Augsburg's main train station. After 20 minutes, the food still wasn't ready. When they inquired, they were told it would take another hour. Since their train was leaving in 8 minutes, they asked for a refund. However, the restaurant refused to give them the money back. Absolutely outrageous! A fast-food restaurant with a 1.5-hour wait is unacceptable. And then not even refunding the money is, in my opinion, pure fraud. We will never be customers there again.

Super dirty and they skimped on the sandwiches. It's a shame, Subway used to be so great. Now they're cutting corners on a sandwich that costs €13.

Below average food . We ordered 2 foot longs . Both of them tasted so bad that we had to throw them away . The chicken was ice cold . I guess the people working there are just wasting time and don’t bother to Atleast warm it up … not recommended… Food authority should check this for old and expired food as well …

We were waiting for our train, hungry, and a bit cold. So we went to this Subway to get something to eat and warm up. The order had to be placed via a terminal. The whole Subway experience of seeing what toppings you want on your sub was lost. The ingredients weren't visible to customers, which, combined with the overall hygiene of the place, raised concerns for us. The restaurant consists of tables and benches that are far too close together (see photos) and was unpleasantly dirty. The tables and floor hadn't even been roughly cleaned or wiped down (see photos). Adding to our already hygiene concerns, and after using the terminal, I wanted to wash my hands. Unfortunately, the restaurant doesn't even have a sink, let alone a toilet for customers. Besides that, contrary to expectations, it wasn't warm in the restaurant. The sandwich was okay, but with very little chicken (see photo). Next time I'm in Augsburg, I'll avoid this place or only order takeout, as it feels extremely impersonal.

My partner and I ordered something online that was delivered incorrectly, so we wanted to call this branch to report it. Well, the phone line was unmanned that day, let alone reachable. It was as if the phone was switched off, like a mobile phone. It's a shame; this is how service can be detrimental when it's nonexistent. This just goes to show that the other reviews from the last few months were right 🤷🏼‍♀️

I've been waiting for over 25 minutes for the only, incredibly slow employee to process my order. I'm never going through that again. Update: The bread was bone dry and obviously from the day before. I've therefore lowered my rating from 2 to 1 star because not only the service but also the product was poor.

The automated ordering process (service screens) obscures the view of the food preparation and leaves no room for individual requests. Despite the low number of customers (only two tables occupied), most tables were not clean. The subs were rather sparsely filled compared to other restaurants in the chain (adjustments during preparation were not possible, see above).

Never again. No service at all and a complete rip-off. The store consists of a counter with three terminals for ordering. Behind the counter are two employees whose sole job seems to be preparing the sandwiches. They don't take orders. Subway is currently running a 2 for 1 coupon promotion. I ordered a 15cm sandwich for my wife and myself, but the code wasn't read. The employee assured me this wouldn't be a problem. In the end, however, I only received one with a gleeful smile and a nod to the terminal, inviting me to order another one (at the regular price, of course). Customer focus looks different. If Subway's goal is to win customers with this promotion, they've achieved the opposite thanks to this employee. I won't go to Subway again. But customer satisfaction doesn't seem to matter to the company; they'd rather set up terminals everywhere and hire low-wage workers for maximum profit. Customer service with a difference. The opposite of DIN EN ISO 9001 (customer satisfaction, customer-oriented behavior, etc.).

They work quickly and reliably. You're out again in 5 minutes. Not suitable for sitting down, of course (it's near the main station, after all). They're not as much more expensive than other subs either.

I haven't been here in a long time and definitely the last time. Ordering only via terminals. The staff behind the counter are completely disinterested in the customers. A sandwich that was supposed to be toasted is ice-cold, rock-hard, missing the cheese, and covered in sauce. Bad service, bad food, bad prices—you don't want to make any more money, do you?

1 employee and 20 customers at the train station Never again Dirty shop

Paid for two cookies, only got one, and when I called, no one even answered. Cookies are the last thing on my plate, and they're certainly not cheap considering they're such small cookies.

I had to wait 10 minutes to find out they were out of bread. The order had already been paid for. Then they tried to sell me some pre-packaged, old hot dog buns instead of refunding the money.

He simply handed me the wrong sandwich.

Very disappointing! I ordered a sub with meat, but when I unwrapped it at home, there was no meat at all—just vegetables and sauce. I couldn't go back because I was already home. For the price, that's really annoying, and it completely ruined my appetite. I hope Subway pays more attention to ensuring orders are correct in the future.

Extremely rude staff, dirty tables, and the sandwich was poorly filled.

The staff was very friendly and spoke German, which is a rarity at Subway these days. My order was prepared perfectly, without any mistakes. There are good seating options.

The new ordering system via the terminal is a disaster. No more custom subs. Everything depends on the cash register system, which the employees can't fully explain. Sorry, Subway, you're losing your only USP.

We were at Subway today with the new concept – ordering only via a terminal. Well, if this is rolled out nationwide, we probably won't be visiting Subway in the future. Why? Even though we were the only ones in the store, it took over 20 minutes for me to get my sub. The rest of us waited even longer. On the one hand, time is lost at the terminal, and on the other, other orders were obviously being processed first. I've also waited 15 minutes at a regular Subway, but it was also very busy. But okay, that could have been a coincidence, and otherwise the wait time is fine. The main criticism, however, is that it completely eliminates the individuality. That's what made Subway special. I might as well go to a competitor and hope it's somewhat suitable. For example, I want less lettuce and more onions. Just a little Caesar sauce and a bit more Chipotle sauce, etc. Now it's just the same old stuff, based on the employee's discretion and desire. My wishes have no place on the terminal! Conclusion: I'll be avoiding these types of Subways for now! I hope this doesn't catch on, at least not in its current form! P.S. My Sub was okay in the end, but just not the kind I usually like.

We wanted to get something 30 minutes before closing time, but the lady told us it was closed. We then left the store, and a customer came in and ordered a sub. She didn't say anything to him, then more people came, and only we were turned away. I find that outrageous. Out of frustration, I only got ONE cookie and waited almost 30 minutes. Customer service is important. Anyone who can't handle people shouldn't work in the restaurant industry.

The place is dirty, the tables are wobbly, things are burnt and not cut to size. A colleague ordered the footlong nacho, and it was only half full and burned… the colleague on July 13th should really reconsider whether working there is right for him.

I like the quality of service here. I am satisfied with everything.

The tables were dirty, but we decided to sit down and eat something anyway. The waitress was the only one in the dining room—it shouldn't be difficult to avoid burning a bun and getting hair out of the soggy fries. Definitely a minus point. I'm not one for making a fuss, but in this case, it was simply disappointing. A bad taste in my mouth—the food was served worse than it would be to a dog.

Order terminal completely bananas, friendly service

Due to a printer error in the terminal, I didn't receive the complete order because I had no way to prove what I had ordered. I'm disappointed. Probably never again.

There's only one person working at the Subway branch who can't provide proper service. The sandwich was poor quality and didn't look normal either. I ordered a Pepsi from the vending machine, but the price was higher than the price listed on the fridge. The drinks fridge was empty, and when the drinks were brought out of storage, they were completely warm. There wasn't even any ice to chill my drink. The best thing would be to close this branch. Completely poor quality – absolutely not recommended.👎🏻👎🏻👎🏻

You can't beat it when it comes to lameness. Two people behind the counter and you can manicure your fingers while you work. Even if there is more than one order, having to wait half an hour or more for a comparatively ridiculous sandwich is an impossibility. Will probably be the last visit.

The man at the service was an absolute disgrace! He constantly contradicted statements and questions and was simply rude to us as customers. There were consistently unfriendly comments on completely normal questions and he gave everyone the impression that he had absolutely no interest in his job. That really doesn't work at all. The preparation of the food was listless and careless.

Double charged my credit card for my entire order (40€ for one sandwich and drink), forgot my order after i was ordering and served four other people before I had to remind them that I ordered. Then Refused to refund their incorrect charge to my bank account even after i showed them the receipt and charge on my phone! While ordering, I would be asked three times if i wanted salad on the sandwich and I answered every time in German, the worker would forget, and ask again, and he did this multiple times. One other worker who i assume was the manager even aggressively accused me of not paying after I had received everything and paid, and the colleague who was standing next to him, who actually took my order moments ago, was too impaired to tell the manager that i had already paid, until i reminded him. It was all very bizarre. The three male workers were acting like they had taken illegal substances with how much they were forgetting stuff, messing up, and slurring their words. I am providing the receipt, proving the incorrect purchases and this was shown to the employees, who still refuse to acknowledge that this was an incorrect payment despite me showing that these charges all occurred at the same time. 13/4/2025

The sub wasn't worth €14. Could have made it better ;) -berfin

The bread from the previous day is sold here in the late afternoon. You can't even look into the counter here anymore. Employee was friendly.

I'm looking for meat in my sub. No-go, I've never seen so little feeling.

Again on the subject of the ordering system: For the second time yesterday I was supposed to pay €14 for a sub of the day, which actually costs less than €10. Both for card payments and cash payments. The price, which is too high, is not only shown on the touchscreen, but also on the payment machine, even though you tapped on Sub of the Day and tried the whole thing on two ordering machines. At the checkout you first have to explain that a sub of the day costs less. New stitch? @Franchisee Thanks for the reply. It's about the company in general. I know that the new Green Medical Practice space concept is a requirement from Milford that all branches must gradually adopt. And you can't help the fact that some of the products unfortunately taste very different than they did 15 years ago. But you really don't have to use these touchpads before touching your sandwich. For example, you can't say that you want this on one half and that on the other, or a little more of one and less of the other. There are cookies marked as sold out, but they are on display at the checkout. You can no longer see the ingredients and there is only communication when it comes to paying. These screens are optional for owners and I'm just not a fan of them at all. VG Update 2025: Unfortunately, the new ordering system is annoying. You really don't have to copy everything on the Mac Update 2024: The beautiful Tuscany design has given way to a sterile hospital facility, the new subway concept is reminiscent of an operating room or a pharmacy. I almost expected Em-Eukal instead of Cookie on the menu. The two sandwich artist Talahons are somehow likeable, but they occupy the sub in a very spartan way. Phillie has weakened a lot, very tough and flaxy 2022: Friendly girl behind the counter and the branch isn't too crowded

The worst service I've ever had at a subway. It was not busy, there were only two people ahead of me, and I still had to wait 15 minutes for my food. The server was too busy chatting and laughing with his buddy and did not care at all about customer service. Paid 1 euro extra for avocado and the person scraped the last scraps out of the bin and put 1/4 of a scoop on my sandwich. I had to ask him to please prepare more. The sandwich making counter was also extremely dirty and looked like it had not seen a wet cloth all day. Save yourself the annoyance and eat anywhere else other than this dump.

I'm sorry to say, but after 15 years (eating there almost every week), we will avoid this Subway. Why? - Four self-service terminals have been installed. It may be that this works faster, BUT I can't keep an eye on the service person. Is that important? Yes, despite the wishes being entered digitally (formerly verbally), they were unfortunately not taken into account. We realize that “good” service staff are hard to find. That's why it was easier to correct "misunderstandings" in the past. Due to allergens/intolerances, this 50 euro purchase unfortunately went straight into the bin :( - Even when asked to enclose the receipt, it was ignored. - Even a complaint later on site after another arrival (because the food was bought to take away) couldn't they help me without a receipt (mind you, the proof of payment by card was there!)? - and while I'm about to let go of my frustration. You can give away your app/coupon/promotions. No matter how much loyalty points you collect... on average something new comes out every 1 or 2 years. Sometimes the points can be taken over and sometimes not. I don't care whether you as a franchise company can do anything about it or not. Long-term customer loyalty looks different to me...

I waited 2 hours for my sandwich and it was really cold. This Starbucks is not recommended. I also got yelled at when I asked where my sandwich was.

It doesn't taste good, I don't recommend it for the price, you could treat yourself to something better

I ordered through Lieferando and called the restaurant because my waiting time was constantly increasing instead of decreasing. I was told on the phone that no order had been received. For this reason, I ordered the same thing again via Uber Eats. Without telling me, the restaurant then prepared and delivered both orders. When I asked over the phone how this could happen, it was only answered on the 8th call and when I explained what it was about, I simply hung up again. Since it was an order worth over €50 and it came twice, I'm now stuck with the costs. I feel ripped off and ripped off. I will never eat at this restaurant again and I would advise anyone else not to.

Very sad. They renovated and modernized everything, but first the app doesn't work properly, then the offer doesn't work on the terminal, so the young, hard-working employee who unexpectedly has to do the shift alone has to enter it at the checkout while the store is full and 5-7 orders are waiting, it beeps from the kitchen and the phone rings all the time. It's crazy how you can expect something like that, I would have closed the shop alone. This is how burnout occurs at its finest. The young lady did a really great job considering the circumstances. She was supposed to be branch manager. And the overall concept was rethought.

Amazing. Don't forget apply vouchers from the subway app!

Unfortunately a disappointing experience. Despite the renovation, the waiting time was extremely long. The employees were slow and difficult to understand. My coupon wasn't accepted and I couldn't redeem my points - so I had to pay full price. In addition, an employee completely crushed my sub. Very disappointing!

It's a completely normal Subway branch. This is a bit hidden on the edge of the main station. The service is completely fine. The products and prices are like any Subway. In my opinion, it's only worthwhile to eat something here with a really good coupon. If you come outside of peak hours, you don't actually have to wait at all. During peak times you should plan for longer waiting times. The positive thing is that you can easily order via the app and that discount campaigns and coupons are accepted.

Calling THAT a salad is incredibly cheeky for €10!😅 Especially compared to the picture of the salad on Lieferando..

Thanks to the renovation, the shop looks good from the outside and inside and is also very clean 👍 Food was good, team could be better coordinated...

The woman who served me today made a good sandwich wallah ya salame I would order again

Staff friendly and helpful. The tandoori sandwich was good. Unfortunately, the Philly cheesesteak sandwich was really not good. Whoever put this on the menu has probably never eaten it themselves. The meat must be extremely thin. It was way too thick and flaxy. Hard to chew. A matter of taste, of course. But I just know it. It wasn't busy, but unfortunately all the tables were dirty.

You can tell that the owner has changed. Really quick processing, with friendly staff. Whenever I take the train from Augsburg, I eat there! Super!

Worst subway ever (if there are any good ones)

The food was good. On the menu the fries are a joke for the price. Then it's better to order a footlong and skip the menu. You get more out of it there. Otherwise you can easily sit down in between. When I was there it was clean and pleasant. The service was a bit impersonal. There is still room for improvement when it comes to interpersonal relationships. But it's nothing that makes the visit unenjoyable.

The wait was super long (20 minutes) so we had to leave beforehand, it wasn't busy and there were 2 employees there

Food was great! Very good service

very friendly staff and the food was very good

Order via Lieferando at around 9:15 p.m. Delivery time according to Lieferando (before ordering) approx. 30 minutes. Actual delivery time (confirmed by Subway!) 10:45 p.m.! 5 before that, Subway canceled the order because they were already closed. After 90 minutes of waiting, we didn't even get food and wasted so much time that most of the other providers were already closed...

I just ordered 1 sub 1 footlong cheese chicken wrap and 1 cookie The sub was inedible, as if the bread was 2 days old, it was so hard that you couldn't enjoy it garnet and I eat at subway several times a week and know how it should be, but their sub was good as garnet, very disappointing. Customers are not leftovers recycling. But the footlong wrap and the cookie fit perfectly

Unhygienic Food!. Flies was on the food, never go to this place if you don't wanna get sick.

It tasted good there, but the employee spoke extremely quietly. She was barely understandable. Besides, she didn't seem to know her way around. Last but not least, she had no talent in dealing with customers.

It's unbelievable how bad the new FL is. Such a nice shop and he doesn't manage to train his employees normally. No hello, no smile. 3 people stand there as if petrified

Food doesn't taste fresh salad yellow 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

Turned out super nice after the renovation!

Newly renovated and newly opened. Subs are very tasty. But 12.49 for a footlong chicken teriyaki with guacamole without a drink and without a cookie is extremely crunchy. You think twice about doing it again so quickly. In return I get 6 liver loaf rolls with mustard at Yormas 🤣

Unfortunately still in the renovation phase... Otherwise great location when it's open

I worked there part-time a few years ago and apparently, according to the reviews, it's still not any better. To be honest, it doesn't surprise me.

Clean, nice service. It was cheaper than the one on Karl street. Everything you expect from Subway.

The subway has consistent quality. And unfortunately there are more and more outdated shops, I find it unpleasant to eat in the shops.

The food was delicious, but the ambience left something to be desired.

Ordering online was possible, but never arrived. The employee didn't greet us when we entered and asked after 5 minutes what we were waiting for. Was completely overwhelmed by the situation. Overall, very run-down staff... I'm used to a lot of things from Subway, but the store is really horrible.

No bread, not some vegetables, and no worker with communication skills at 7pm! The workers couldn't get along, the lady simply says she has no idea how long it takes them to finish bread and yet they keep people waiting for half an hour! Plus a lack of manners. Nothing “baked”!

Habe hier vor ein paar Monaten Veganes Teriyaki gehabt (zum mitnehmen). Das war ungenießbar, da das Zeug einfach schon gammlig war. Entschädigung bis heute nicht erhalten.

Unwirklich Ort. Grundsätzlich selbes Menü wie in jedem anderem Subway auch. Personal war grad am lästern, da kommt man als Kunde irgendwie ungelesen, wurde am Ende doch bedient. War aber eher Slow-Food. Ein paar sehr wenige Tischen bereit zum hinsetzen, jedoch bei über 40°C wegen fehlender Lüftung/Klimatisierung eher nicht geeignet. Hier nicht nochmal.

Zu wenig Personal für einen Subway der direkt am Bahnhof ist, bei einem Mitarbeiter pro Schicht kann man kein gutes und schnelles essen Erwarten, bitte Personal aufstocken

Ich kann nur jedem empfehlen diesen Subway nicht zu besuchen. Die Atmosphäre und der Service sind sehr schlecht. Das Personal ist in Ordnung, aber nicht besonders Kundenorientiert. Oft sind nur wenige Zutaten verfügbar, ich werde diese Subway-Filiale in Zukunft meiden.

Eigentlich hole ich mir hier gern mal was nach einer Fahrt, leider ist die Dame dort grundsätzlich so dermaßen unfreundlich, dass ich mir das in Zukunft überlegen werde. Leider habe ich auch meistens das zweifelhafte Vergnügen, von ihr bedient zu werden..Die Subs sind aber wenigstens gut.

Mega Service, ausgezeichnete Beratung und der Sub... schmackofatz! Sowohl auf sozialer als auch auf kulinarischer Ebene eine 10/10. Unseren Zug haben wir verpasst aber das war es wert :)

Очень милая обслуга. На Пасху дали мне даже бесплатно сэндвич. Хотя я уже протягивал деньги за него продавцу.

Das Essen schmeckt, aber das Personal wirkt derartig unmotiviert und unfreundlich, dass es unverschämt ist. Es werden Handschuhe getragen, mit denen Geld angefasst wird und keine Begrüßung, keine Verabschiedung.

Ich wollte mit meiner Freundin ein SUB bestellen die blonde Mitarbeiterin die seid 3 Stunden aus hat hat uns bedient nachdem keiner vorkamm Lieferando stand da weil keine Bestellung gemacht wurde nach 3 Mal auffordern vom mitarbeiter kam die kleine Kollegin dann vor.

Everyone who’s into cold meat is right at this place especially when the small lady is there

Hannah was vriendelijk terwijl ze het toch druk had. Voor afhalen en bezorgen laten goed. Voor daar eten zou de zaak een opknapbeurt kunnen gebruiken.