Subway Deutschland in Augsburg

Double charged my credit card for my entire order (40€ for one sandwich and drink), forgot my order after i was ordering and served four other people before I had to remind them that I ordered. Then Refused to refund their incorrect charge to my bank account even after i showed them the receipt and charge on my phone! While ordering, I would be asked three times if i wanted salad on the sandwich and I answered every time in German, the worker would forget, and ask again, and he did this multiple times. One other worker who i assume was the manager even aggressively accused me of not paying after I had received everything and paid, and the colleague who was standing next to him, who actually took my order moments ago, was too impaired to tell the manager that i had already paid, until i reminded him. It was all very bizarre. The three male workers were acting like they had taken illegal substances with how much they were forgetting stuff, messing up, and slurring their words. I am providing the receipt, proving the incorrect purchases and this was shown to the employees, who still refuse to acknowledge that this was an incorrect payment despite me showing that these charges all occurred at the same time. 13/4/2025

The sub wasn't worth €14. Could have made it better ;) -berfin

The bread from the previous day is sold here in the late afternoon. You can't even look into the counter here anymore. Employee was friendly.

I'm looking for meat in my sub. No-go, I've never seen so little feeling.

Again on the subject of the ordering system: For the second time yesterday I was supposed to pay €14 for a sub of the day, which actually costs less than €10. Both for card payments and cash payments. The price, which is too high, is not only shown on the touchscreen, but also on the payment machine, even though you tapped on Sub of the Day and tried the whole thing on two ordering machines. At the checkout you first have to explain that a sub of the day costs less. New stitch? @Franchisee Thanks for the reply. It's about the company in general. I know that the new Green Medical Practice space concept is a requirement from Milford that all branches must gradually adopt. And you can't help the fact that some of the products unfortunately taste very different than they did 15 years ago. But you really don't have to use these touchpads before touching your sandwich. For example, you can't say that you want this on one half and that on the other, or a little more of one and less of the other. There are cookies marked as sold out, but they are on display at the checkout. You can no longer see the ingredients and there is only communication when it comes to paying. These screens are optional for owners and I'm just not a fan of them at all. VG Update 2025: Unfortunately, the new ordering system is annoying. You really don't have to copy everything on the Mac Update 2024: The beautiful Tuscany design has given way to a sterile hospital facility, the new subway concept is reminiscent of an operating room or a pharmacy. I almost expected Em-Eukal instead of Cookie on the menu. The two sandwich artist Talahons are somehow likeable, but they occupy the sub in a very spartan way. Phillie has weakened a lot, very tough and flaxy 2022: Friendly girl behind the counter and the branch isn't too crowded

The worst service I've ever had at a subway. It was not busy, there were only two people ahead of me, and I still had to wait 15 minutes for my food. The server was too busy chatting and laughing with his buddy and did not care at all about customer service. Paid 1 euro extra for avocado and the person scraped the last scraps out of the bin and put 1/4 of a scoop on my sandwich. I had to ask him to please prepare more. The sandwich making counter was also extremely dirty and looked like it had not seen a wet cloth all day. Save yourself the annoyance and eat anywhere else other than this dump.

I'm sorry to say, but after 15 years (eating there almost every week), we will avoid this Subway. Why? - Four self-service terminals have been installed. It may be that this works faster, BUT I can't keep an eye on the service person. Is that important? Yes, despite the wishes being entered digitally (formerly verbally), they were unfortunately not taken into account. We realize that “good” service staff are hard to find. That's why it was easier to correct "misunderstandings" in the past. Due to allergens/intolerances, this 50 euro purchase unfortunately went straight into the bin :( - Even when asked to enclose the receipt, it was ignored. - Even a complaint later on site after another arrival (because the food was bought to take away) couldn't they help me without a receipt (mind you, the proof of payment by card was there!)? - and while I'm about to let go of my frustration. You can give away your app/coupon/promotions. No matter how much loyalty points you collect... on average something new comes out every 1 or 2 years. Sometimes the points can be taken over and sometimes not. I don't care whether you as a franchise company can do anything about it or not. Long-term customer loyalty looks different to me...

I waited 2 hours for my sandwich and it was really cold. This Starbucks is not recommended. I also got yelled at when I asked where my sandwich was.

It doesn't taste good, I don't recommend it for the price, you could treat yourself to something better

I ordered through Lieferando and called the restaurant because my waiting time was constantly increasing instead of decreasing. I was told on the phone that no order had been received. For this reason, I ordered the same thing again via Uber Eats. Without telling me, the restaurant then prepared and delivered both orders. When I asked over the phone how this could happen, it was only answered on the 8th call and when I explained what it was about, I simply hung up again. Since it was an order worth over €50 and it came twice, I'm now stuck with the costs. I feel ripped off and ripped off. I will never eat at this restaurant again and I would advise anyone else not to.

Very sad. They renovated and modernized everything, but first the app doesn't work properly, then the offer doesn't work on the terminal, so the young, hard-working employee who unexpectedly has to do the shift alone has to enter it at the checkout while the store is full and 5-7 orders are waiting, it beeps from the kitchen and the phone rings all the time. It's crazy how you can expect something like that, I would have closed the shop alone. This is how burnout occurs at its finest. The young lady did a really great job considering the circumstances. She was supposed to be branch manager. And the overall concept was rethought.

Amazing. Don't forget apply vouchers from the subway app!

Unfortunately a disappointing experience. Despite the renovation, the waiting time was extremely long. The employees were slow and difficult to understand. My coupon wasn't accepted and I couldn't redeem my points - so I had to pay full price. In addition, an employee completely crushed my sub. Very disappointing!

It's a completely normal Subway branch. This is a bit hidden on the edge of the main station. The service is completely fine. The products and prices are like any Subway. In my opinion, it's only worthwhile to eat something here with a really good coupon. If you come outside of peak hours, you don't actually have to wait at all. During peak times you should plan for longer waiting times. The positive thing is that you can easily order via the app and that discount campaigns and coupons are accepted.

Calling THAT a salad is incredibly cheeky for €10!😅 Especially compared to the picture of the salad on Lieferando..

Well, it's a fast food restaurant at Augsburg main station and on top of that, Augsburg is a poorer city...compared to other cities. It could be that the service person is unsure or doesn't speak German and so on

Thanks to the renovation, the shop looks good from the outside and inside and is also very clean 👍 Food was good, team could be better coordinated...

The woman who served me today made a good sandwich wallah ya salame I would order again

Staff friendly and helpful. The tandoori sandwich was good. Unfortunately, the Philly cheesesteak sandwich was really not good. Whoever put this on the menu has probably never eaten it themselves. The meat must be extremely thin. It was way too thick and flaxy. Hard to chew. A matter of taste, of course. But I just know it. It wasn't busy, but unfortunately all the tables were dirty.

You can tell that the owner has changed. Really quick processing, with friendly staff. Whenever I take the train from Augsburg, I eat there! Super!

The food was good. On the menu the fries are a joke for the price. Then it's better to order a footlong and skip the menu. You get more out of it there. Otherwise you can easily sit down in between. When I was there it was clean and pleasant. The service was a bit impersonal. There is still room for improvement when it comes to interpersonal relationships. But it's nothing that makes the visit unenjoyable.

Worst subway ever (if there are any good ones)

The wait was super long (20 minutes) so we had to leave beforehand, it wasn't busy and there were 2 employees there

Food was great! Very good service

very friendly staff and the food was very good

Order via Lieferando at around 9:15 p.m. Delivery time according to Lieferando (before ordering) approx. 30 minutes. Actual delivery time (confirmed by Subway!) 10:45 p.m.! 5 before that, Subway canceled the order because they were already closed. After 90 minutes of waiting, we didn't even get food and wasted so much time that most of the other providers were already closed...

I just ordered 1 sub 1 footlong cheese chicken wrap and 1 cookie The sub was inedible, as if the bread was 2 days old, it was so hard that you couldn't enjoy it garnet and I eat at subway several times a week and know how it should be, but their sub was good as garnet, very disappointing. Customers are not leftovers recycling. But the footlong wrap and the cookie fit perfectly

Unhygienic Food!. Flies was on the food, never go to this place if you don't wanna get sick.

It's unbelievable how bad the new FL is. Such a nice shop and he doesn't manage to train his employees normally. No hello, no smile. 3 people stand there as if petrified

It tasted good there, but the employee spoke extremely quietly. She was barely understandable. Besides, she didn't seem to know her way around. Last but not least, she had no talent in dealing with customers.

Food doesn't taste fresh salad yellow 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

Newly renovated and newly opened. Subs are very tasty. But 12.49 for a footlong chicken teriyaki with guacamole without a drink and without a cookie is extremely crunchy. You think twice about doing it again so quickly. In return I get 6 liver loaf rolls with mustard at Yormas 🤣

Turned out super nice after the renovation!

Unfortunately still in the renovation phase... Otherwise great location when it's open

I worked there part-time a few years ago and apparently, according to the reviews, it's still not any better. To be honest, it doesn't surprise me.

Clean, nice service. It was cheaper than the one on Karl street. Everything you expect from Subway.

The subway has consistent quality. And unfortunately there are more and more outdated shops, I find it unpleasant to eat in the shops.

The food was delicious, but the ambience left something to be desired.

Ordering online was possible, but never arrived. The employee didn't greet us when we entered and asked after 5 minutes what we were waiting for. Was completely overwhelmed by the situation. Overall, very run-down staff... I'm used to a lot of things from Subway, but the store is really horrible.

No bread, not some vegetables, and no worker with communication skills at 7pm! The workers couldn't get along, the lady simply says she has no idea how long it takes them to finish bread and yet they keep people waiting for half an hour! Plus a lack of manners. Nothing “baked”!

Habe hier vor ein paar Monaten Veganes Teriyaki gehabt (zum mitnehmen). Das war ungenießbar, da das Zeug einfach schon gammlig war. Entschädigung bis heute nicht erhalten.

Unwirklich Ort. Grundsätzlich selbes Menü wie in jedem anderem Subway auch. Personal war grad am lästern, da kommt man als Kunde irgendwie ungelesen, wurde am Ende doch bedient. War aber eher Slow-Food. Ein paar sehr wenige Tischen bereit zum hinsetzen, jedoch bei über 40°C wegen fehlender Lüftung/Klimatisierung eher nicht geeignet. Hier nicht nochmal.

Zu wenig Personal für einen Subway der direkt am Bahnhof ist, bei einem Mitarbeiter pro Schicht kann man kein gutes und schnelles essen Erwarten, bitte Personal aufstocken

Ich kann nur jedem empfehlen diesen Subway nicht zu besuchen. Die Atmosphäre und der Service sind sehr schlecht. Das Personal ist in Ordnung, aber nicht besonders Kundenorientiert. Oft sind nur wenige Zutaten verfügbar, ich werde diese Subway-Filiale in Zukunft meiden.

Eigentlich hole ich mir hier gern mal was nach einer Fahrt, leider ist die Dame dort grundsätzlich so dermaßen unfreundlich, dass ich mir das in Zukunft überlegen werde. Leider habe ich auch meistens das zweifelhafte Vergnügen, von ihr bedient zu werden..Die Subs sind aber wenigstens gut.

Mega Service, ausgezeichnete Beratung und der Sub... schmackofatz! Sowohl auf sozialer als auch auf kulinarischer Ebene eine 10/10. Unseren Zug haben wir verpasst aber das war es wert :)

Очень милая обслуга. На Пасху дали мне даже бесплатно сэндвич. Хотя я уже протягивал деньги за него продавцу.

Das Essen schmeckt, aber das Personal wirkt derartig unmotiviert und unfreundlich, dass es unverschämt ist. Es werden Handschuhe getragen, mit denen Geld angefasst wird und keine Begrüßung, keine Verabschiedung.

Ich wollte mit meiner Freundin ein SUB bestellen die blonde Mitarbeiterin die seid 3 Stunden aus hat hat uns bedient nachdem keiner vorkamm Lieferando stand da weil keine Bestellung gemacht wurde nach 3 Mal auffordern vom mitarbeiter kam die kleine Kollegin dann vor.

Everyone who’s into cold meat is right at this place especially when the small lady is there

5 Sterne nur wegen der netten Mitarbeiterin die gestern spätschicht hatte

Hannah was vriendelijk terwijl ze het toch druk had. Voor afhalen en bezorgen laten goed. Voor daar eten zou de zaak een opknapbeurt kunnen gebruiken.

Sehe hier Kommentare die total unnötig sind Sprich Mitarbeiter beleidigen bis Mobbing!! Ich hab auch schon schlechte Tage erwischt in dem Subway auch schon Wochen aber muss man dann Mitarbeiter beleidigen ich sehe hier 99% die einfach nicht den Mut haben es persönlich zu sagen sehr schade das man dazu nicht den Mumm hat Ich persönlich finde den Laden super er erlebt viele ups and downs aber Mitarbeiter geben sich immer die beste Mühe die Wünsche zu erfüllen und das sag ich wo dort seit 7 Jahren Kunde bin Also bitte liebes Subway Team Augsburg Hbf bleibt wie ihr seit und lasst euch nicht beleidigen von inkompetenten Kunden die nicht den Mumm haben euch persönlich anzusprechen auf eure Fehler ❤️

Mitarbeiterin war etwas überfordert.Die amdere Mitarbeiterin hatte Feierabend und verließ trotz vollem Laden und einer wohl neuen Mitarbeiterin den Laden...mein getoastetes Sub wurde in der Zwischenzeit schon wieder kalt,ehe ich am Olatz war...

Sehr schön klein und fein Personal ist sehr nettttt

Ich mag den Laden, Qualität wie von der Kette gewöhnt und freundliches Personal...immer wieder gerne.

Die meisten Mitarbeiter sind freundlich. Ist etwas teurer und Kartenzahlung funktioniert häufig nicht.

Habe erstaunlich wenig Belag bekommen, gerade auch im Vergleich mit anderen Rstaurants der Kette. Ambiente ist auch nicht so prickelnd. Wartehallen-Optik. Geschmacklich war es noch ok.

Habe das Restaurant gestern besucht und muss sagen, das war mein miesestes Subway Sandwich bisher. Die Auswahl an Gemüse war reduziert (kein Mais und Spinat), das Meatless Chicken wurde in geringerer Menge als üblich auf mein Sandwich gegeben. Trotz gleicher Bestellung wie immer, schmeckte mein Sandwich nicht. Das einzig leckere war der Cookie. Des weitern bekommt man nicht das übliche Körbchen, wenn man vor Ort isst. Außerdem hat das Restaurant ein sehr düsteres Ambiente, ist dreckig und keine Toiletten. Mein Besuch wurde außerdem dadurch getrübt, dass Eltern ihr Kleinkind inklusive Straßenschuhen auf ihrem Tisch haben sitzen lassen. Pfui.

Servis lasst echt nach nach10 Minuten wurde man er bedient ob woll keine Kunden da waren dann wurde das Essen vertaucht und und und

Sehr inkompetente Mitarbeiter. Haben im Handel nichts verloren.

Ranzigster Subways bei dem ich war

War ganz ok. Gab auch veganes. War lecker, aber jetzt nicht krass. Und der Service war wirklich sehr langsam & nicht grad super freundlich...

Einfach nur Spitze! Wir haben für die Firma bestellt, wirkliche eine große Bestellung, womit die Filiale Donauwörther schon massiv überfordert war. Wir haben für einen Kollegen noch zusätzlich einen glutenfreien Sonderwunsch und auch der wurde liebend gerne erfüllt, wir wurden gut beraten, die Ware war absolut einwandfrei und wurde uns fehlerfrei ausgegeben. Alle waren begeistert, weiter so! Gerne wieder.

Vendeur très gentil qui s'exprime bien en anglais. Les bons du WC sont valables là bas pour avoir 0,5€ de réduction. Bon sandwich et beaucoup de choix.

Das Gute war, dass die Cola ziemlich kalt war. Dafür allerdings das Fleisch, das Brot und so allem im gesamten eiskalt. Salat hat ausgeschaut wie von letzter Woche, keine Becher, kein Chicken Breast, keine Tabletten. Sonst fühlt man sich wie in der Gefängnismensa und die Verkäufer machen nicht so einen seriösen Eindruck. Wenn ich nach diesem Besuch keine Salmonellen bekomme bin ich überaus glücklich!!

Geht auch besser,war jetzt nicht so lecker heute

Tadellose Subs, der Laden sieht von innen und Außen etwas runtergekommen aus aber das sollte einen nicht täuschen. Die Sandwiches sind super.