Subway in Knüllwald

Cold food, oven only heated one side, never again for us

I usually refrain from giving negative reviews. But something needs to change here. My sub was being prepared, and while I was rolling it up, I noticed from the display case that there was a long hair in my sub. The salesperson tried to pull it out because it was quite long. Instead of offering me a sub, she wanted to give it to me. I insisted on a new sub because her colleague was helping prepare it and then it was thrown at me. If you work in the restaurant industry, your hair should be properly tied. And please don't wrinkle your nose or scratch your back with your gloves. No matter where your employees come from, you should be able to speak German, even if it's broken. There's no point in hiring low-wage workers and scaring away your customers. Everything has its limits. At the end of the day, nobody wants hair in their food. I don't even want to start talking about the speed!!!!

We had to wait 30 minutes for a simple order. It was not busy at all. Also rude personal. Reaction on reply of Subway: It was a guy with dark hair. The moment of posting the original review was right after the incident. I would recommend you check your past schedules to determine who was working at that moment.

Abysmal service. After 30 minutes, the order still hasn't been taken. Wasted time!!!

Unfortunately, due to a lack of staff, the service was very slow. It took 30 minutes from ordering to serving. The food was good.

The service was absolutely amazing. It was quiet, and there were only three people preparing the food. Unfortunately, all three were sleepyheads, which is why we had to wait forever...

I can't recommend this Subway. We waited 60 minutes for our order, and in that time, maybe 10 subs were made – that can't be their standard! The place wasn't full. On top of that, they ran out of bread after 7:30 p.m. Simply bottomless! The self-service kiosks definitely don't save any time!!!

The worst Subway I've ever been to. The staff practically works backwards. Waiting almost an hour for a sub (ordered via terminal) is unacceptable. "Fast food" In a new dimension... not recommended

This Subway has catastrophic service. We waited 45 minutes for our order. The two employees were massively overwhelmed and worked extremely inefficiently, resulting in such a long wait. I highly recommend staying away from this place for anyone just looking for a quick break...you could easily spend an hour here. Perhaps some employee training would help.

I was very skeptical because of the many negative reviews, but I have absolutely no complaints. I ordered from the machine, waited 10 minutes (which is perfectly fine by me), and then a friendly employee took my order. Everything was as ordered!!! I'd be happy to go back!

Short stop on the way home, good food

Were passing through for food and drinks and toilet use there everything was super clean so I can't complain food everything was fine 👍

It takes far too long, and the staff is completely overwhelmed. Four orders were ahead of us, and we had to wait 30 minutes. I don't call this a fast food restaurant.

Really bad! It's edible but... Bad service. Baguettes get cold during shift changes. Then they run out of ingredients. Half of the ingredients aren't on the plate.... No service - the terminal, then the card reader doesn't work. I have to take another card from my partner because I don't have any cash. Better to bring a sausage sandwich from home! And at these prices these days! A disgrace!

Taking forever. Finally got the food which was wrong. They gave us a wrap instead of a salat and started arguing that it was easier. Staff seems careless and does not change their gloves. Avoid!

Orders are only placed via terminal, there is no kids menu here

First time at Subway. I'm pleasantly surprised. The better fast food alternative.

Slowest Subway ever! The staff fall asleep while serving toppings.

Very long waiting times and cash payment doesn't work and is very expensive.👎🏿

Impossible-to-use ordering terminals, debit cards that didn't work (the neighbor's did, so it wasn't the cards), and ultimately, the sandwich I ordered didn't have anything on it. Absolutely awful. In response to Subway: and then another half-hour wait in line, right?

The food is delicious for Subway, but it's incredibly slow. And there's nothing going on.

The staff prepared one sandwich for over 20 minutes, the order was placed at the kiosk, the lady had one sandwich to make besides me. Additionally, the order was received cold despite selecting the care option. This Subway is a joke and it's not funny

Ordering is only possible at the terminal. This results in long wait times and confusion. It's really annoying! This concept works for other fast food chains, but not for Subway!

I've been hungry since Berlin and thought I'd have some now, but unfortunately it was closed. I'll try again next time.

Absolutely incompetent employees. Ordered four subs and two of them were prepared incorrectly. Here, you pay for extra ingredients you don't even get.

Soggy bread, very sparse toppings, and above-average prices. The worst sub I've ever had. Positives: Helpful staff and quick preparation.

I like this rest stop; the selection is good, the atmosphere is okay. The subs are delicious and individually prepared. I was only quite disappointed by the large size package of lattice potatoes, considering the price of almost €5.

The sandwiches were excellent. The service was excellent!

If I'm paying extra for ingredients, they should also be on the bread... For 2/2 subs, I forgot to include ingredients like bacon, guacamole, and chips. Oh, and it was cold, too. Also, I only got 6 cookies instead of 7. Annoying. Spending a lot of money for nothing...

we waited for 35 min for 2 subs and they messed up both the orders… and then made us seem like the idiots for complaining. I would suggest picking the restaurant Burgerz next to instead!

Not properly prepared, only computer terminal ordering, but expensive

Super nice employee, but management obviously thinks one employee is enough on a Sunday. The girl was overwhelmed but super nice and professional. Thank you, delicious.

We were given vouchers for the Subway in Remsfeld. For this reason, we went there with one of our children. The atmosphere was quite okay for a service station. It was a Tuesday evening, so we were served without having to wait. However, it seemed as if the friendly employee was a little overwhelmed with three people ordering at once and billing using vouchers. Perhaps, at my mid-50s, I'm not the right clientele for this fast-food restaurant. My expectations were completely different. I had expected crispy baguettes and nuggets. Our daughter also wanted griddled potatoes and a Turkish pastry. We were served lukewarm, soggy baguettes on which you had to search for the topping. The nugget triangles tasted old and like cardboard. The Turkish pastry was rock hard. The potato pieces had only grazed the deep fryer and were half raw. In fact, I can't remember ever being served such a bad meal. Since other guests arrived after us and the young man was alone and seemed stressed, we didn't want to put any more pressure on him, so we didn't complain. We simply threw most of it away. I'm only expressing my personal impression here. This is definitely not the kind of food I want to be served. Personally, I won't be visiting Subway fast-food restaurants again.

The store is a complete disaster. One server for everything... completely overwhelmed... 25-minute wait for a standard sandwich. Then there are three ordering terminals right in front of the counter... Please revoke their license...

The waitress was very busy. Everything took a very long time. Two other employees were bored instead of helping their colleague. This could be better. Therefore, only one star for service.

Mora than 40 minutes for 2 subways, the bread was out of the oven for over 15 mins and it was already cold when the worker started to put the cold ingredients on… so crazy horrible service.

The worst Subway ever!!! The service was completely overwhelmed! I canceled my order after 40 minutes!!! Because it was at 119 (I had 124), they said it would probably take another 20 minutes! Unbelievable

Fast food is a lie for this place. We waited 45 minutes for three subs.

For sleeping and a little something to eat, so far quite good

You couldn't really call it a selection; several ingredients were missing, and we were called three times to correct our order. And to my disappointment, there weren't even any cookies. I like those the most :( But the German-speaking saleswoman was nice and accommodating.

Insanely slow. The guy almost falls asleep while laying on the couch.

Since the changes since the monitors have been there, there has been one big mess, the employees do not know what is going on and the monitor contains errors, such as bread, e.g. honey, and the drawing of chees oregano is a disaster, the sandwich is cold, no additional ingredients!!! Edit Today I came back again at 3:00 p.m. and I got great service, everyone 3 nice, smiling and a sandwich made by Kozak, that's how it should look!!!! Left, a sandwich from a week ago, right, today you can see the difference with the naked eye!!!! Employees like today should be treasured, respected and well rewarded!!!

It's 8 p.m. We're on the way home and stop at the rest area hoping to get a quick meal at Subway that's still somewhat healthy. After queuing for a short time, we can order from the machine at the front. The order was placed at 8:10 p.m. We've been waiting ever since... And waiting In between, other order numbers are shouted because the system is not updated and the screens still show orders from the morning, e.g. the 30. We had the order number 171. After waiting 30 minutes, one of the two guys behind the counter notices that they no longer have the bread they ordered. Another 10 minutes pass until the bread is actually topped with meat and cheese and can go into the oven. After 45 minutes we finally got the subs we ordered. So it's now 8:55 p.m. We are at the rest area for almost an hour. And then there are no sauces, we get it to take away and not to "eat here" as ordered and of course nothing is really warm anymore. When asked, we at least got two cookies as compensation, although I had to point out that they had made cookies because it was obvious that neither of them had any idea what the other was doing. Despite all this, the guys were still nice and accommodating. Anyway. Still, it's a shame, especially since the same problem was pointed out in other reviews and the owner responded and promised improvement. I hope that things will improve here, that the staff will receive better training or, in the case of bread, that enough bread will be provided, because I don't think it will work that way in the long term.

Waiting time of approx. 1 hour! Absolutely ridiculous! Few customers!! I've never experienced that before.

It's always been ups and downs at this subway, very variable quality depending on the employee. I actually welcomed the introduction of the ordering terminals, as no information could be lost acoustically... but you still have to be careful when preparing, because otherwise half of it would simply be missing... and I was the only customer! It's also nice when you've ordered and no one comes... I would have felt like leaving straight away, but you've already paid. That used to be much better! Put together a decent team that is up for the job. If you advertise with “have it your way”, you also have to respond to each customer individually and simply read the order carefully!

Top stop. Diverse selection. Subway and burgers and also easy gas station.

Kind of disgusting and long waiting times. It was about ordering a sub with a vegetable patty. As soon as we ordered, we noticed that the patties in the display had frozen ice crystals all around them; How could it be otherwise, they were still frozen inside after serving. One reason to complain despite being overcrowded and the service was to take the half-eaten sub back over the counter, put it on the counter and continue to warm it up in the oven. In addition, despite the impersonal ordering terminals, we had to wait an incredibly long time because people known to the staff who showed up after us were preferred, even though they placed the order about 20 minutes after us. Instead of feeling rested, we drove on annoyed and unfortunately we can't give any recommendations.

You wait forever for your food... Absolutely impossible, especially because everything should happen quickly at a truck stop!!!

Worst Subway ever, very slow staff. Cold, too much sauce, wrong ingredients. Dramatic!

The employees are incredibly overwhelmed. I waited over an hour for 1.5 subs. The owner's cheeky comments on reviews actually say it all. Better stay away.

incredibly slow and incompetent employees. Waited 30 minutes for a sub - I can only advise against ordering something here.

I had to wait over 20 minutes for my ticket even though there wasn't much going on.

The staff has actually always been unfriendly. The store has hardly ever been open recently. I've been there several times at lunchtime and wanted to eat, but the shop is always closed. When I asked, I was told that there were staffing problems and that I could also eat something else at the attached rest stop. So you just try to redirect people to the rest stop and do business there. It is understandable that there are sometimes personnel problems. But the fact that it hasn't been possible to solve this for weeks is less likely. In the future I'll probably save myself the effort of stopping here only to find out that it's closed anyway

The food was very bad. The vegetables were inedible, the meat and bread weren't fresh, and the French fries were very bad.

I recommend looking for another subway and giving this a wide berth!!! The waiting time is extremely long, the staff is very slow and forgets ingredients that even cost extra. Sauces and cheese are forgotten, so the food is just dry. When the sandwich is finally ready, the sandwiches are slammed in front of the customers in an extremely unfriendly manner with such force that everything falls apart. Even water was out! Definitely NOT recommended to eat here.

Haven't eaten so badly in years. Bread wasn't fresh at all, the nachos with minced meat that I had were WORTHLESS; it looked like a mash of nachos. Employees kept secretly laughing at us because they knew they put 0 effort into making food. Water was gone, to which the employee said: oops, needs to be refilled, so cold water wasn't an option either. WORST SUBWAY EVER

I had to wait forever for my food despite the low number of customers. In addition, pretty much every customer is told that something is out of stock. There is no sign of this in the ordering terminal. The staff was friendly but visibly overwhelmed with the work. I wouldn't eat here again!

Kak store employee closes 2 hours earlier than stated

Worst subway ever! Staff unfriendly. You can only order at the display terminal. Two subs. Both completely wrong. Really everything. Only the bread was right.

If it were possible, I and my family would give it 3 stars. And that would be too well-intentioned. We were in the subway in question on March 8th, 2025 at around 7:35 p.m. My wife and child went to the toilet and I had the task of ordering something for us. When I arrived at the terminal, I saw containers of ingredients covered with cellophane wrap sitting on the counter. The waitress soon came, only to tell me that there was nothing left. When I asked why, I was answered: "My colleague and I are new and still have to get used to it. Since it takes longer to clean up/put away, we stop 10 minutes before closing time and put everything away." Unfortunately it was only 7:40 p.m.! Afterwards, I thought about what to do and looked around the entire shop for other food options. Unfortunately, the offering there didn't suit my taste. So I went to the young lady again and told her (quote): "It's already clear to you that I'm going to report Subway Germany!" The answer I got was the following (quote): "My boss knows that." Whereupon I said to her: "No, not to your boss, but to Subway Germany, i.e. the headquarters!" She looked at me irritated for a moment, only to shrug her shoulders and turn away from me to continue putting away the groceries. The week before I went to this subway alone. At least I got a sub. Even if there are said to have been no more tomatoes (which I personally absolutely don't believe). But I had something to munch on and was able to continue the rest of the journey, full. I can understand if you as a person want to finish work earlier. We've probably all done it at some point in our lives. But if you believe the lady's statement, the franchisee also seems to approve of this. And if that were the case, it would be the height of impudence. And I have always been of the opinion that Subway Germany ensures that the staff is trained. This does not seem to be the case here. Improvement is urgently needed here! Unfortunately, this subway restaurant is the only one on my long route (I'm talking about the rest stop here), which I definitely won't go to in the future. Unfortunately, others are suffering as a result. Because refueling is also a no-brainer since I won't be taking a break there anymore. It's a shame, because it's quite comfortable there. And yes, I also sent an email to the subway headquarters.

The subway is extremely squeezed between the gas station and the bistro. The subs were good, but the ingredients weren't as ordered. You order from displays here. The Footlong Cookie with Choclate Chunks was ordered at the display. There is no one else to order here. We were simply sold a nasty gingerbread and she didn't want to take it back because she can only sell it because she doesn't have any others. There was no information about it. Nothing. Clearly misleading the customer.

The store continues to go downhill. Strange opening times that seem to depend on your mood, staff who stay seated, customers who are desperately ignored and who are heavily used to their cell phones. These input terminals do the rest. What a shame actually!

Very bad, the ordering posts work poorly, only able to pay for the order the third time and having to wait almost 45 minutes until 2 sandwiches were ready, then there are completely wrong toppings on them and the sauce runs off the sandwich, just plain nasty, I just threw everything in the trash, actually 1 star is still way too much

You can eat here if you're hungry, but given the restaurant prices, it's not worth it

Rarely seen such slow staff. Card payment at the middle machine doesn't work, the information was politely rejected by the staff.

Waiting 40 minutes for a SUB is clearly too long. Then the employees go and smoke while they're at it.

If I could, I would give zero points. We've been waiting for 15 minutes for the man at Subway to stop washing up in the kitchen and prepare the SUB we ordered for us. We're in a hurry and here we are at a motorway rest stop! The gentleman was asked about it by the waitresses and said he still had to do more washing up. We have to wait. It's impossible. I've never experienced anything like that. And the SUB also tasted really bad - steak like the sole of a shoe

The worst subway ever. I don't have anything more to say

Very tasty and made quickly. The only point of criticism is that I think €18 for a menu is quite a lot.

Ordering is only possible at the terminal, staff avoids customer contact and hardly reacts even when spoken to directly. Vouchers for toilet fees are not accepted, even though it says so on a sign. Unfortunately, overall I can only confirm the many negative comments. Improvements are probably not wanted since the owner also reads these comments. If you're not taken seriously as a customer, I'll just go spend my money somewhere else.

So while I've been waiting here for 2 1/2 subs for a solid 30 minutes, I'm already writing this review... First there's only one employee whose shoes you can sole while running, another employee ignores the customers and prefers to 'play' with the potato pieces... I once worked at subway myself, but I've never experienced such incompetence. After 34 minutes of waiting, the toasted sub is now cold in front of me 🤔 and it's dripping with sauce so you can't taste any of the sub. Paid extra cheese but didn't get it.

It's really unbelievable what is being achieved here now. How can you - despite a printed receipt listing the desired toppings - get almost everything wrong with a sub?? I order a Meatless Teriyaki, lettuce, tomato, cucumber, pickle, corn and what do I get? Chicken breast with lettuce, peppers, cucumber and pickles. So sorry, but the incompetence that currently exists in the store is really just laughable. Please start hiring people again who can at least read and maybe take the bad reviews a little more seriously. If ingredients are already sold out by the end of the day, this has to be communicated to the customers and not just something added to the sub as the mood takes them - especially for the price you are now paying.

Food great as always. The terminals are the biggest piece of shit I've ever seen. OK at Mccs, but just stupid at Subway.

Still looking for my guacamole after 45 minutes of waiting

No. Tough meat, sauce and nachos were forgotten. Waited 20 minutes. Worst subway ever.

Actually 0 stars! After 15 minutes, someone finally decided to start preparing it. After 25 minutes there were cold subs that were barely edible. After unwrapping, the contents lay next to the bun. And over €30 for 2 people. In itself it's outrageously expensive, and then bad service too. Unfortunately, the other reviews were confirmed. Also make a complaint directly to Subway. Edit: Dear owner, Do you monitor your employees via video? Or do you expect people to film 25 minutes of failure? Read here with your eyes open, we are not an isolated case. The receipt from the tablet is from 7:57 p.m. If you can't get anything going, you should probably just leave it alone.

Disaster!! Disgusting... our food smelled like vinegar. I'm usually a big fan of Subway, but I've never been served something so disgusting. When the staff asked about it, they completely ignored it. Shame on you!

There were no cookies left during opening hours, they were ordered via the terminal and after 10 minutes of waiting you were told that they had run out and no one was willing to make any again because they were prepared and were only noticed for a short time. On another day there were 2 younger workers who were nowhere to be found for 5 minutes and then came around the corner and then preferred to continue talking instead of taking care of the customers

The employees are a joke. They can't even read the ingredients. There were three of us there and all 3 sandwiches were wrong. If you say so, it will be taken back grumpily and remade, but you'll get dirty looks. Even when you say thank you for the new sandwich, I'll just get a stupid look from the little blonde boy. The other one can only speak broken German, maybe that's why she can't read the orders. Edit: oh yes and there was only one ordering machine on. Only when asked was a second one turned on grumpily with over 5 customers.

Ball tent, we arrive with 12 people and the screens for ordering go out. We order from the neighbors and the screens turn on again. After 3 orders, the screens turn off again for a well-deserved smoke break. And that at 2 o'clock in the afternoon.

I would have given 0 stars, but even that would be too much. We ordered a total of four subs, 2/4 were wrong and defective - despite a receipt with the exact list of ingredients - 1x was not made at all. My colleagues went to the counter to pick it up, and it was discussed with the employee that a sub was still missing, which he didn't believe, and when he counted it and presented the receipt, he saw that something was missing. As already mentioned, 3/4 had incorrect toppings / wrong bread / completely wrong sub. When asked, the employees react in disbelief and are more annoyed than solution-oriented. After a lot of back and forth, we finally received the subs we ordered. Both still defective, one absolutely inedible due to too many jalapenos.... (see picture) Keep it up - keep ignoring all the negative reviews, then you'll soon be the worst subway in Germany - but hey, that's an achievement. Absolutely not recommended.

14. 01. 25 The baguette was excellent and the service was great and helpful. Quite a high price, but it corresponds to the quality. 😉

Sorry, but that doesn't have much to do with a sub anymore.

Nick is just great. One of the best subs I've ever eaten

I had dinner there with my girlfriend today. Today we were greeted by the employee Nick Dienst who was very friendly and helpful. The subs were well topped and even when the drink I ordered was no longer in the fridge, he fetched it immediately. We were very happy today

Very nice little branch at the truck stop. The Subway has screens for ordering. Nick was there today. His friendly manner made the visit a real pleasure. I would love to come back here.

Completely ridiculous, I stand in front of the counter for 10 minutes only to be told that you can only order on the tablet. Employee prefers to be on her cell phone instead of working

When I arrived there was an A4 note hanging on an ordering terminal that said "Break until 3 p.m." ...unfortunately it was already 3:45 p.m. When I asked, I got the answer "10 more minutes"....approx. 16 minutes later I left without SUB. .....sorry guys...but it doesn't work that way!

Disastrous staff. Nobody in front of us. Ordered two subs. 3 employees. After 20 minutes still no sub in my hand. In the meantime, all three employees had disappeared without a trace. The freshly toasted subs got cold. The colleagues in the shops next door are at least as helpless as the customers. The customers who arrive after us experience the same poor service. CLASS. We will definitely never come back - I can't recommend it to anyone!

As always, I wanted to eat something there. Sorry long wait and only one man in operation and that at lunchtime

cold food, not packaged properly, tastes like packaging, waited half an hour for one sandwich and fries, weird people

Departed 30 minutes from the motorway. Open on December 29th - according to the internet - in front of no one. Apparently due to a lack of staff

This was a different kind of Subway. I had to take action twice to get my order processed even though I was the only customer. 1. Order deleted without processing 2. Walked away while checking in and had a lengthy conversation with other employees The sandwich was absolutely borderline and almost inedible.

First waited half an hour for two wraps because the employees preferred chatting instead of working and then received two unlabeled wraps. When asked how we should know which one is veggie and which one contains meat, the answer was: "they just have to eat it" A nice hint that it might make sense to mark next time it was rejected and then bitched about.

We would have liked to rate the food. However, you should adjust the opening times if the shop at a truck stop closes at 6 p.m. instead of 10 p.m. as announced! Important note that would have saved us a lot of bad moods!

Unfortunately I can't say anything about the quality of the food because after 30 minutes. I left the waiting time without food, unnerved, and my money (at least €9.70) was not refunded to me. Apparently a refund is not possible when paying by card. There were 6-7 open orders in front of me (approx. 12-15 sandwiches in total). With a little more motivation and better work processes, it would certainly not take 30 minutes to prepare them. needed. But so be it. However, when my "number 23" would have been next and the employee instead started making other sandwiches from later orders, I asked for my order. The employee then simply said that this would take some time. Without giving any further reasons. I then asked to cancel my order because I don't have unlimited time and I also had to free up a charging station. The only answer that followed was that this was not possible when paying by card. Not a word of regret or request for understanding. For me, this was definitely my last visit to Subway due to the lack of service orientation.

In total we spent almost an hour waiting for our food. After about 45 minutes of waiting, the two subs we ordered arrived. There was no sign of the fries or the nachos bites. We should please come back in 5 minutes. Back about 10 minutes later, still nothing to see. Again we should please wait another 5 minutes. Then I went back and still nothing was finished. We then got an iced tea and 1 cookie as a replacement. Our money was not refunded and the equivalent value of the replacement products was less. We feel really ripped off and ripped off by the store. 12/27 Peak travel time in Germany. There are not enough goods and not enough staff to handle the increase in Christmas travel. It's kind of a blast... If only 1 person is standing there and can't get anything done, you have to close the order terminals in between so that there isn't such a backlog, chaos and long waiting times. Nothing works at all. Subway did an excellent job of showing how it absolutely CAN'T be done!

When it came to the toppings, the sandwiches were mixed up and I had the topping that my wife had chosen for herself. The insert had nothing to do with what I selected in the kiosk system. In addition, when ordering you could select (and pay for) many drinks that were then not available. The truck stop is quite narrow overall and what little space there is is filled with sales displays.

Unfriendly, unqualified staff, dirty work! There is hardly any choice. It takes an extremely long time to get your food. Never again!!!!!!

Always my pleasure. Very friendly and good service