Subway in Knüllwald

Ordering is only possible at the terminal, staff avoids customer contact and hardly reacts even when spoken to directly. Vouchers for toilet fees are not accepted, even though it says so on a sign. Unfortunately, overall I can only confirm the many negative comments. Improvements are probably not wanted since the owner also reads these comments. If you're not taken seriously as a customer, I'll just go spend my money somewhere else.

So while I've been waiting here for 2 1/2 subs for a solid 30 minutes, I'm already writing this review... First there's only one employee whose shoes you can sole while running, another employee ignores the customers and prefers to 'play' with the potato pieces... I once worked at subway myself, but I've never experienced such incompetence. After 34 minutes of waiting, the toasted sub is now cold in front of me 🤔 and it's dripping with sauce so you can't taste any of the sub. Paid extra cheese but didn't get it.

It's really unbelievable what is being achieved here now. How can you - despite a printed receipt listing the desired toppings - get almost everything wrong with a sub?? I order a Meatless Teriyaki, lettuce, tomato, cucumber, pickle, corn and what do I get? Chicken breast with lettuce, peppers, cucumber and pickles. So sorry, but the incompetence that currently exists in the store is really just laughable. Please start hiring people again who can at least read and maybe take the bad reviews a little more seriously. If ingredients are already sold out by the end of the day, this has to be communicated to the customers and not just something added to the sub as the mood takes them - especially for the price you are now paying.

Food great as always. The terminals are the biggest piece of shit I've ever seen. OK at Mccs, but just stupid at Subway.

No. Tough meat, sauce and nachos were forgotten. Waited 20 minutes. Worst subway ever.

Still looking for my guacamole after 45 minutes of waiting

Disaster!! Disgusting... our food smelled like vinegar. I'm usually a big fan of Subway, but I've never been served something so disgusting. When the staff asked about it, they completely ignored it. Shame on you!

Actually 0 stars! After 15 minutes, someone finally decided to start preparing it. After 25 minutes there were cold subs that were barely edible. After unwrapping, the contents lay next to the bun. And over €30 for 2 people. In itself it's outrageously expensive, and then bad service too. Unfortunately, the other reviews were confirmed. Also make a complaint directly to Subway. Edit: Dear owner, Do you monitor your employees via video? Or do you expect people to film 25 minutes of failure? Read here with your eyes open, we are not an isolated case. The receipt from the tablet is from 7:57 p.m. If you can't get anything going, you should probably just leave it alone.

There were no cookies left during opening hours, they were ordered via the terminal and after 10 minutes of waiting you were told that they had run out and no one was willing to make any again because they were prepared and were only noticed for a short time. On another day there were 2 younger workers who were nowhere to be found for 5 minutes and then came around the corner and then preferred to continue talking instead of taking care of the customers

The employees are a joke. They can't even read the ingredients. There were three of us there and all 3 sandwiches were wrong. If you say so, it will be taken back grumpily and remade, but you'll get dirty looks. Even when you say thank you for the new sandwich, I'll just get a stupid look from the little blonde boy. The other one can only speak broken German, maybe that's why she can't read the orders. Edit: oh yes and there was only one ordering machine on. Only when asked was a second one turned on grumpily with over 5 customers.

Ball tent, we arrive with 12 people and the screens for ordering go out. We order from the neighbors and the screens turn on again. After 3 orders, the screens turn off again for a well-deserved smoke break. And that at 2 o'clock in the afternoon.

I would have given 0 stars, but even that would be too much. We ordered a total of four subs, 2/4 were wrong and defective - despite a receipt with the exact list of ingredients - 1x was not made at all. My colleagues went to the counter to pick it up, and it was discussed with the employee that a sub was still missing, which he didn't believe, and when he counted it and presented the receipt, he saw that something was missing. As already mentioned, 3/4 had incorrect toppings / wrong bread / completely wrong sub. When asked, the employees react in disbelief and are more annoyed than solution-oriented. After a lot of back and forth, we finally received the subs we ordered. Both still defective, one absolutely inedible due to too many jalapenos.... (see picture) Keep it up - keep ignoring all the negative reviews, then you'll soon be the worst subway in Germany - but hey, that's an achievement. Absolutely not recommended.

14. 01. 25 The baguette was excellent and the service was great and helpful. Quite a high price, but it corresponds to the quality. 😉

Very nice little branch at the truck stop. The Subway has screens for ordering. Nick was there today. His friendly manner made the visit a real pleasure. I would love to come back here.

Nick is just great. One of the best subs I've ever eaten

I had dinner there with my girlfriend today. Today we were greeted by the employee Nick Dienst who was very friendly and helpful. The subs were well topped and even when the drink I ordered was no longer in the fridge, he fetched it immediately. We were very happy today

Sorry, but that doesn't have much to do with a sub anymore.

Completely ridiculous, I stand in front of the counter for 10 minutes only to be told that you can only order on the tablet. Employee prefers to be on her cell phone instead of working

When I arrived there was an A4 note hanging on an ordering terminal that said "Break until 3 p.m." ...unfortunately it was already 3:45 p.m. When I asked, I got the answer "10 more minutes"....approx. 16 minutes later I left without SUB. .....sorry guys...but it doesn't work that way!

Disastrous staff. Nobody in front of us. Ordered two subs. 3 employees. After 20 minutes still no sub in my hand. In the meantime, all three employees had disappeared without a trace. The freshly toasted subs got cold. The colleagues in the shops next door are at least as helpless as the customers. The customers who arrive after us experience the same poor service. CLASS. We will definitely never come back - I can't recommend it to anyone!

As always, I wanted to eat something there. Sorry long wait and only one man in operation and that at lunchtime

cold food, not packaged properly, tastes like packaging, waited half an hour for one sandwich and fries, weird people

Departed 30 minutes from the motorway. Open on December 29th - according to the internet - in front of no one. Apparently due to a lack of staff

This was a different kind of Subway. I had to take action twice to get my order processed even though I was the only customer. 1. Order deleted without processing 2. Walked away while checking in and had a lengthy conversation with other employees The sandwich was absolutely borderline and almost inedible.

First waited half an hour for two wraps because the employees preferred chatting instead of working and then received two unlabeled wraps. When asked how we should know which one is veggie and which one contains meat, the answer was: "they just have to eat it" A nice hint that it might make sense to mark next time it was rejected and then bitched about.

We would have liked to rate the food. However, you should adjust the opening times if the shop at a truck stop closes at 6 p.m. instead of 10 p.m. as announced! Important note that would have saved us a lot of bad moods!

Unfortunately I can't say anything about the quality of the food because after 30 minutes. I left the waiting time without food, unnerved, and my money (at least €9.70) was not refunded to me. Apparently a refund is not possible when paying by card. There were 6-7 open orders in front of me (approx. 12-15 sandwiches in total). With a little more motivation and better work processes, it would certainly not take 30 minutes to prepare them. needed. But so be it. However, when my "number 23" would have been next and the employee instead started making other sandwiches from later orders, I asked for my order. The employee then simply said that this would take some time. Without giving any further reasons. I then asked to cancel my order because I don't have unlimited time and I also had to free up a charging station. The only answer that followed was that this was not possible when paying by card. Not a word of regret or request for understanding. For me, this was definitely my last visit to Subway due to the lack of service orientation.

In total we spent almost an hour waiting for our food. After about 45 minutes of waiting, the two subs we ordered arrived. There was no sign of the fries or the nachos bites. We should please come back in 5 minutes. Back about 10 minutes later, still nothing to see. Again we should please wait another 5 minutes. Then I went back and still nothing was finished. We then got an iced tea and 1 cookie as a replacement. Our money was not refunded and the equivalent value of the replacement products was less. We feel really ripped off and ripped off by the store. 12/27 Peak travel time in Germany. There are not enough goods and not enough staff to handle the increase in Christmas travel. It's kind of a blast... If only 1 person is standing there and can't get anything done, you have to close the order terminals in between so that there isn't such a backlog, chaos and long waiting times. Nothing works at all. Subway did an excellent job of showing how it absolutely CAN'T be done!

Unfriendly, unqualified staff, dirty work! There is hardly any choice. It takes an extremely long time to get your food. Never again!!!!!!

When it came to the toppings, the sandwiches were mixed up and I had the topping that my wife had chosen for herself. The insert had nothing to do with what I selected in the kiosk system. In addition, when ordering you could select (and pay for) many drinks that were then not available. The truck stop is quite narrow overall and what little space there is is filled with sales displays.

Always my pleasure. Very friendly and good service

It was closed, but unfortunately it wasn't anywhere

Delicious food and friendly staff.

Since the machines have been in front of the counter, the service staff no longer speaks a word to the guests. They even get cheeky. The food still tastes very good. Vending machines should help, but the service staff shouldn't become rude and lazy.

Employees all sit together and take a break and don't react to the customers. The sub was also very poorly served (poor eatability) In addition, no vouchers are accepted.

It takes a long time for the food to be prepared. Everyone looks at you funny. At least the food tastes OK.

We were closed from 5 p.m. because there was no more bread. According to the employee, it doesn't make sense to bake any more bread. There was still bread on display and the employee said he needed it for the next day. Baking new bread would take until 8 p.m., but by then they would want to close.

Biggest juice shop I'm ordering and in the middle of it it says "we're unfortunately closing" At 4:45 p.m

Probably the slowest subway. When the supercharger next door charges faster than the baguette needs.

Service unfriendly, don't take vouchers, ingredients didn't seem fresh. One of the worst subways I've ever been to

Ok for a quick snack. The employee seemed to be new and wasn't really up to speed yet, so a quick snack is a matter of interpretation here. But we've all started something new at some point ;) Sub was ok and well filled, requests were taken into account. You can't really eat on site, there's a lot of through traffic because it's located in a gas station.

I've never been to such a bad Subway restaurant. Staff incompetent, slow and rude. We asked for €23.50 even though the voucher said €18. “Because of the deposit.” For 2 bottles. By the way, drinks are only available sugar-free

Well... Blind I'm not just merciful. Today I ordered an Amore mio at 6:15 p.m. There aren't many ingredients needed, but I forgot the arugula and peppers. The highlight comes, my baguette was forgotten in the oven. A pile of mud was created which they then tried to "secretly" stuff into the box, literally... No friendly hint or even an apology... Nothing. I had paper stuck to my sub. There were even paper fibers on/in the cheese. If I hadn't been so exhausted and hungry, I think I would have been more direct and verbal with the staff... So there were only moments when I made clear eye contact where it was clear to everyone "the customer sees what we are doing here, say something"... But in vain. The colleague in charge even obviously cursed when she realized that she had forgotten the sub. Her colleague then said they could still sell it to her. Nobody said a word to me. Sry, super unprofessional. Then please just make it again instead of squeezing a pile of bread, mush, cheese with paper into a box... I was really speechless. There was nothing crispy and just really bad to eat. Would you rather I make a scene in front of all the other guests? When it comes to something like this, please just make a new sub and start from the beginning. That just didn't work at all.

Usually just one person behind the counter. Especially when there is a lot going on, it takes 15-20 minutes until you can order...

At 19:00 it was crowded. A little fussy.

What can you say? As always, very tasty. 💯👍

We actually wanted to eat a quick sub. Unfortunately it wasn't possible. How can you let the employee run the place alone on a Friday lunchtime in a busy truck stop?

Not really nice, baguette was crumbly

Food was okay. The service was a disaster. Mega slow, unfriendly and totally unmotivated. Terrible… Waited almost an hour for the food. Never again

Very clean rest stop on the highway with a gas station. Good coffee and quick preparation of dishes.

Worth 0 stars. The salami in the display was so bad and gray, just creepy. The employee there didn't understand anything, I clearly ordered 2 subs from the menu, he didn't respond when I asked why I didn't get any menus. Totally strange! Better close the place, it's disgusting!

I've never had to wait so long for my sub. Over 30 minutes. The guys behind the counter were really nice, but one of them was probably on his first day and everything took forever. It didn't taste as good as usual either, Cookie was a bit older.

Staff overwhelmed (not enough for the rush), food quality as good as expected, not all types of bread available. Nestled in a truck stop, the atmosphere was quite nice.

Very and friendly staff! Very dirty. Better eat somewhere else, the staff don't understand German and don't know what you want from them

Nice but my god it took a long time

Eat, Drinking and going to the toilet costs money!! I was a guest!! What nobody cares about!!

Polite and friendly staff. The food came quickly and was tasty.

Completely unmotivated staff, food was ok

The service is less than a star only because there is a long wait! But I got there when there were a lot of people! The food is delicious! I recommend! The staff is friendly!

As I said; “The customer is always right!”.

Great restaurant with everything you need as a traveler. I'd love to come back👍

Catastrophe. Operation is not clear at all. Doesn't even tell you that you're in the wrong line and then you have to wait in line all over again. Apart from the bad ambience and that everything looks empty and unappetizing. It would have been my second time at Subway but I preferred to leave after 10 minutes without eating. What a situation!

Disaster, how we treated the customers was really disrespectful and rude

Went to Subway for the second time and also for the last time! We had coupons with us and chose different baguettes. The receipt and payment took forever, even though we were the only ones there. None of the three baguettes were edible. Neither do the cookies. Only the drinks in the bottles were nice and cold. The seating was all dirty as was the floor.

Ate a good burger outside despite the rain. 👍

Everything fresh and super tasty. Short waiting time. Staff is friendly.

Not particularly good and, considering that, quite expensive, because there are few staff in relation to guests, the tables could use a cloth.

Unfortunately, my last visit to Subway was the most disappointing one I've ever experienced. The service was rude and incorrectly filled my sub even though I clearly stated what I wanted. To my surprise, the cookies were burnt and tasted like they were three days old. I really would have expected more care and freshness, especially from such a well-known company. I hope this was an exception, but it will definitely be a while before I give this location a chance again.

Dry bread. We couldn't eat the expensive subways. Constantly coughing from the dry bread. A little more knowledge of German and politeness at the counter would be an advantage. Seating was great.

Very pleasantly surprised at how good and affordable the budget was/is

It's getting more and more expensive, I always eat ribs with salads and it once cost €9.50 for 1 whole one

Despite 3 employees you wait forever. Veggi delight was ordered and 5 lettuce leaves were placed on top. When we asked for more salad, another 5 were added. Is this the service recently? Please train employees on the subject of salad. They need to be in a good mood.

I filled up, as I often do. I have to say, the staff at the checkout is very unfriendly, not a good day, mouth full of food in the hand, bread in the hand and they don't say, can it be something else or bye and have a nice day...

A quick stop and a good Cafe tu Go For the 5th star the coffee would have to be cheaper 😁 I think 4 stars for a cafe is very good.

Quick and easy along the highway.

Incompetent lazy staff. Oregano bread inedible.

Had a great rest, pizza as a gift for the autohop. Quiet and calm.

Was there 3 days ago. I often get something there, but this time it was a disaster. Long snake. After about 20-25 minutes I asked at the front if the second employee would go behind the counter with me. (I often went out to smoke. What other customers also noticed.) The first employee then apologized, as he was visibly overwhelmed. The second employee is just picking on me, insulting me, being cheeky. There were now 6 loaves of bread that had been made ready. When it was my turn, I said. My bread is cold now... then he complains again. And says. Okay, I'll put it in the oven again. ... when I paid I wanted a bag, he again... We didn't have it. The other one (the nice, overwhelmed one) then gave me one. I wrote down your name especially moha.......d Lg.

It's the worst subway I've ever been on! The employees work in slow motion and when you ask them to collect the sub that has been ready at the checkout for 5 minutes, absolutely nothing happens... We waited 50 minutes for 1 sub, there were 4 customers in front of us, that's really way too slow! We didn't get the cookie that we wanted with the sub either, with the words 'we're out of stock', even though the cookies at the checkout were completely full... We were then wrongly charged... I would never go into this store again... And wouldn't recommend it to anyone else!

Never seen such inefficient employees, everything was incredibly slow. We queued for a very long time. When it was finally our turn, we ordered the Daily Deal with chicken 6 times. There were two employees on site, the manager and a young man. The young employee started the order and offered us to make the 6 half subs as 3 whole ones so that it would go faster. Later at the checkout we were yelled at by the manager that we had to order half of it because otherwise it would cost twice as much (!). The younger employee started very slowly to take the bread out of the cupboard and cut it in slow motion. When he wanted to put the chicken on it, he only realized that there wasn't enough for 6 subs. He went away and looked, but didn't find any himself. Then he wanted to ask the manager if he would go take a look and stood around for a few minutes waiting for the manager to cash in on the customer before us instead of preparing the bread for the next customer. According to the manager there was no more chicken. Then we said that we would only take 2 because that's what chicken was left for. The sub was topped and toasted. By then, 12 minutes have already passed since the order was placed. Instead of topping my sub with vegetables, the younger employee had to fetch something from behind. At some point the manager finally made the vegetables and instead of charging me straight away, he moved on to the next customer. When we asked him to charge us because we had already waited 50 minutes for a sub, the manager just shouted at us. He wanted to charge us double and when we wanted to buy cookies, he didn't want to give us any, saying that there were no cookies left, even though the cookie stand next to the cash register was completely full. All in all, it cost too much nerves. Instead of 6 subs and 3 cookies, we were only sold two half subs, which can never be in the owner's interest. Wouldn't recommend anyone to waste their time there.

What we experienced in this branch is really not what we are used to from Subway. There were two employees there, one took out at a snail's pace and the other took out even more slowly. That's not a bad thing in itself, but you can at least expect that customers will be treated in a friendly manner, which wasn't the case either, a shame... We won't come to this branch anymore!

Ate at Subway for the first time because my vehicle was at the charging station. I decided on a Rotesserie Chicken with a wholemeal baguette and I have to say: it was definitely edible. Credit card was accepted. The tables weren't all clean, almost 50% of the tables were dirty, so I ate the part outside, standing up.

We were there taking a break at the rest stop. First I got half a baguette with sliced ​​chicken, tomatoes, onions, corn, peppers and garlic dressing and shared it with my girlfriend 😉 There were about 4 people in front of me. It felt like I had to wait half an hour for my turn 😱 There were two service people behind the counter. Why did only one person put the baguette on top and the other put it in the oven? The first one conceded afterwards. Wouldn't it make more sense if each of them "completely" finished off a customer?!! It was very delicious! The service was friendly! It took TOO LONG!! A big thank you to the service, but you have to be faster!😉

Truck stop with beautiful outdoor area. Beer garden atmosphere. Luckily we had nice weather and were able to enjoy our coffee outside. Good quality café crema and cappuccino.

Only one employee at lunchtime. Of course he wasn't in the best mood because of the rush. Only the operator can do something about it! The negative rating also goes explicitly and exclusively to the operator! I find it absurd that more staff are still being cut in the system catering...

It tasted very good Top top top 👍🏽 Deba #45 👍🏽

I got a sub there yesterday. I've been to Subway for years and unfortunately I was extremely disappointed. The service was okay, the atmosphere was like a gas station. But the hygienic conditions there were terrible. Flies everywhere and the potato wedges only went into the heater and were muddy and disgusting. The sub itself was okay, but about 30 minutes later I had the stomach cramps of my life. And then in the middle of the highway. Wonder how long that stuff had been sitting there on the counter. That's it for now with Subway, maybe there will be another chance in a few years, but then definitely somewhere else.

I am traveling a lot. I like to take a break there.

The service could be friendlier and more attentive. Both employees seemed very demotivated.

Biggest juice shop there is!!!!! Been standing in line for over 25 minutes for a sub only to be told it's almost closing time! Because the employees are too slow and too stupid to take a sub and let alone work faster when there are still 5 queues and it would actually be possible to process the people in 40 minutes! But if it feels like 10 minutes per sub, it's no wonder!!!!! Last time I was here! You can get schnitzel three times as fast in the restaurant next door!!!!

Very organized place, great service.

Food good, staff very friendly but waiting time long

Solid subway centrally located near the highway. Everything ok so far

Better than a standard rest stop.

My visit to Subway was disappointing. The Teriyaki Chicken Sandwich I ordered had dry bread that was almost inedible. The staff seemed overwhelmed and my sandwich arrived cold. In addition, some ingredients were no longer available. A disappointing experience overall.

Basically, the subs we ordered were very good and generously topped. Unfortunately everything else was a bit of a disaster and often contradicted the notices on the counter. You can't use potato wedges in the menu because they are reserved for something, exactly the same was the case with mozzarella. There were no trays either and so we had to walk with a total of 6 bags, two subs and two drinks in our hands. There were probably no boxes left for a large number of cookies, which is why we got a lot of small bags.

You don't necessarily have to stop here. There is better.

Open until 9pm, we were turned away at 7:47pm. Thanks :-)

Actually the store didn't make any money, we were there on Wednesday. It was 8:45 p.m. when another couple stood in front of us and was served. While one colleague served, the other had nothing to do. One employee said to everyone who was standing in line "we'll close at 9 a.m." that's okay, there were still 15 minutes left and it was almost our turn. The employees spoke as if they were in their native language and looked at us angrily. When it was our turn, it was still 10 minutes before closing time, one of the employees went to the light switch and turned off the light. He came back and started cleaning up. I asked him if we would no longer be served, as it is open until 9 p.m. The employees also became cheeky and loud towards me. I called the main branch in Cologne, but I don't think anything is being done there. So for me and the people I know, it's clear that Subway will be avoided from now on! Because such customer-unfriendly behavior is simply not possible. One star is definitely too many

You can eat here if you're hungry, but at the restaurant prices. Isn't that worth it?