Subway in Bamberg

Nicht getoastet, kein Käse - trotz langwieriger Bestellung am Terminal, wo alles korrekt eingegeben worden war. Dazu sehr sparsam belegt und wegen zu wenig Soße trocken.

Bei der Bestellung am Terminal wurde bei 1 Sub jegliches Gemüse abgewählt, bei der Bestellbestätigung haben wir nochmal den Cookie geändert. Dadurch wurde allerdings auch wieder sämtliches Gemüse aktiviert. Dies haben wir erst gemerkt als wir unsere Bestellung bekommen. Nach Rückfrage haben sie uns anstandslos einen neuen gemacht. So sieht Service aus. Die Subs waren auch sehr lecker und haben uns gut gesättigt! Gerne wieder.

Man bekommt immer das falsche nicht das was man bestellt hat

Das Personal ist wirklich freundlich. Super!

Schmeckt wie halt Subway schmeckt, aber mit den Bestellterminal ist es deutlich einfacher zu bestellen, meiner Meinung nach.

Typisches Fast Food, aber insgesamt ordentlich. Das Essen war frisch zubereitet, der Service freundlich und alles ging relativ schnell. Für unterwegs oder eine schnelle Mahlzeit völlig in Ordnung.

Vorsicht an alle Vegetarier/ veganer! Sehr enttäuschende Erfahrung. Um unsere Subs zu unterscheiden bestellen wir immer zwei unterschiedliche Brote. Unsere Bestellung wurde ohne Rücksprache geändert, sodass zwei unterschiedliche Subs (darunter ein Plant-Based) nicht mehr unterscheidbar waren. Denn es wurde dann einfach zwei Mal das selbe Brot genommen. Ausgerechnet das Brot, dass ich extra für mein Plant-Based bestellt hatte. Leider bemerkte ich das erst nachdem ich in das eine rein gebissen habe und einen komischen Geschmack festgestellt habe. Das ist besonders kritisch, wenn man bewusst kein Fleisch isst. Genau das ist hier passiert: Durch den Fehler habe ich gegen meinen Willen Fleisch gegessen nur weil man nicht kommunizieren kann das eine Brotsorte ausgetauscht werden musste (was mit Kommunikation kein Problem gewesen wäre). Am Telefon gab es zwar eine Entschuldigung, aber keinerlei Lösung. Wir sollten den Unterschied selber herausfinden. Nachdem ich beide subs auseinander genommen habe, konnte ich die subs anhand der Soßen auseinander halten. Da war es dann schon zu spät. Fehler können passieren, aber so ein Umgang damit ist absolut nicht akzeptabel. Ich habe mich daraufhin versucht an den Support zu wenden aber da kam leider nach über 1 Monat immer noch keine Meldung. Anscheinend nimmt Subway wichtige Themen wie religiöse/ethische Ernährungsweisen nicht besonders ernst. Wir werden hier nie wieder essen!

Leider war die heutige Erfahrung sehr unangenehm. Der Service war äußerst unfreundlich , die junge Dame, die uns bedient hat, wirkte, als hätte sie überhaupt keine Lust, dort zu arbeiten. Ihr Verhalten war arrogant und respektlos. Ich habe ein Sandwich bestellt, aber da der Schinken nicht frisch aussah, habe ich mich für eine vegetarische Variante nur mit Mozzarella und Gurken entschieden. Ich habe höflich darum gebeten, etwas mehr Mozzarella zu bekommen und auch angeboten, den Aufpreis zu zahlen, wurde jedoch in einem überheblichen und unfreundlichen Ton abgelehnt. Am Ende habe ich praktisch ein fast leeres Brötchen mit nur ein paar Gurkenscheiben für 5,50 € bekommen. Das ist meiner Meinung nach nicht akzeptabel. Ich werde definitiv nicht wiederkommen.

Friendly staff, food selection the same as in other branches.

Incompetent and very unfriendly staff.

Always super friendly and very clean. The food was delicious as always and I can highly recommend it.

Today I ordered two subs at the terminal. I thought it was great that they now have this system, because you can actually see what's on the sub and customize it. So I ordered an Italian sub with onion sauce and a Fiesta fajita with yogurt sauce. Everything was clearly listed on the order. When I opened them both at home, I saw that the toppings were completely mixed up. The Italian sub had the toppings from the fajita with yogurt sauce, and the fajita had the toppings from the Italian sub with onion sauce. That's really disappointing… I couldn't find an email address online to complain to, and nobody answers the phone number…

I ordered a sandwich through Lieferando and they were incredibly accommodating with all my special requests. Unfortunately, Lieferando messed up the delivery, but the sandwich itself and the lovely label from the Subway team were fantastic. Thank you so much! :)

Unfortunately, the new counters no longer offer a truly personal ordering experience. It's more of a waste of time than a time saved. Perhaps it's useful for those who come daily and know the user interface inside and out.

We were here on Sunday after a sporting event, and it wasn't very busy. Luckily, other customers didn't arrive until after us. The two guys behind the counter were very friendly. When we asked if we could have a dip for the potatoes, they gave us a small bowl for the kids free of charge. We ordered using the self-service kiosks, and the food was ready really quickly. If we're ever passing through again, we'll definitely stop here! Excellent!

No customer contact. Normal ordering wasn't possible. The bread was soggy even though it was ordered toasted. The potato lattice and meat were cold. Never again.

Not for me, ordering from a vending machine, food mediocre at best for my taste, ambiance just plain cold, I'm definitely not going there again. I'd much rather have a real bratwurst.

I ate here today; it was absolutely delicious. All the ingredients were fresh. The employee, I think her name was Cindy, is super friendly and knows what's important when it comes to customer service. Always friendly, humorous, and relaxed. Keep it up!

I canceled my order for an onion and still got it. How difficult can it be to read the display and implement it accordingly? Card payments didn't work, so I deducted a star.

Now self-service machines are the only way to order food. I think that's totally stupid! The great thing about Subway has always been that you can put together your sub live, see how much of each ingredient you like, and interact spontaneously. Today it was so busy at 2:30 p.m. that you had no idea when your food would be made. A dozen other people were also stocking the delivery service at the same time, so you couldn't notice anything while it was being prepared. It might still work when it's quieter, but then you have to squeeze between the ordering machines in front of the counter. And with a lot of customers, it's inevitably as impersonal as any fast food place.

Update 2025: This restaurant is no longer recommended. Update November 22, 2022: It's been some time since the restaurant opened, and the frequently changing employees are even more awkward than they were at the beginning. Most of them only speak broken German anyway, and the music in the restaurant is way too loud, making communication a challenge. What a shame. Original review: Finally, a Subway in the Bamberg area that's directly accessible by car! Parking right outside the door, a freshly renovated restaurant, and clean interior. Unfortunately, there's no sub of the day, and the menu is somewhat limited. Some of the employees are still a bit awkward, but that's probably due to the new opening. I'd love to come back! :)

Never again. Unfriendly service, no regular ordering possible. This is by far the most horrible Subway I've ever experienced. You're no longer allowed to give your order verbally, even though there are three employees behind the counter. It's outrageous.

We're truly Subway fans, and have been for decades, even before they existed in Germany. The charm is that your sandwich is made right in front of you. That's no longer the case with the terminals. The charm is completely lost! And it's definitely not any faster. After all, the employees have to work their way through the list of ingredients. If they're well-trained, it goes like a charm. Today we waited longer than ever for our order. And when will the comments about dirty tables finally be taken seriously? There were four employees there today!! Sorry, we'd rather go to Schweinfurt and hope they don't have a terminal there. The sandwich is delicious as always, but that's just not all...

The lovely waitress Khaoula helped me with the payment at the card reader when mine didn't work, a really great employee

Almost all of the employees are truly unpleasant (especially the Asian-looking colleague). Absolutely rude and not at all customer-friendly.

The ordering machines are probably only there because the staff shies away from customer contact and reacts so unfriendly to questions. We sat in the restaurant for about 20 minutes, and we weren't the only ones who were rudely accosted. The sub, however, was delicious and well-prepared, and the ambiance had a modern, sterile feel. Cleanliness was okay.

A 0.5l PET water to go: €3.45? Wow! More expensive than the motorway gas station. If only I could walk the three steps over to EDEKA. Unfortunately, I didn't have enough time.

The food was delicious, the staff friendly, but the tables were dirty.

Super nice place, the food didn't take long to arrive, and sitting outside on the soft benches is lovely. I'll be back soon.

Since you can only order at terminals anymore, I prefer to go to the competition. So annoying!

Extremely unfriendly service. I think the nice colleague with the beard and glasses doesn't have enough to do. He'd rather argue with customers than do his job. :)

A modern and clean Subway. The employees worked very carefully and conscientiously, which is why the sub looked and tasted very appetizing (unlike in some other branches).

The staff are very meticulous in their work, both in general and when it comes to gluten-free subs. They use new gloves every time. Of course, this takes a little longer, but as someone with celiac disease, that's something you're happy to accept. The staff were also very friendly, and everything was very clean.

Subway has really gotten so unbelievably bad... the vouchers only seem to work when printed out, you can only order via the terminal, but when I tried to pay, I immediately got an error message without even having to put a card in my hand, and the cash register only accepts cash. 😁🔫 If I wasn't so hungry and pressed for time, I would have simply boycotted it. Oh, and the employees are also really motivated. Not.

The subs are still super delicious! But with these stupid ordering terminals, ordering definitely takes longer, and there's no service to speak of anymore. You're just handed a rolled-up, taped-up sub in front of you, almost without a word, and that's it. It hardly has anything to do with service. Well, at least there are still people behind the counter, even if you barely notice them. Do they still enjoy their job? With practically no customer contact? Even though you're standing in the same room, less than 3 meters apart? That wouldn't be for me. I feel rather sorry for the employees.

A very modern Subway, with ordering kiosks like those found at other fast-food chains. Almost better, as usual, there are always specials to choose from, but the calorie count is also displayed.

It would be nice if you got what you ordered. I had at least two ingredients on my sub that I didn't order, and one was definitely not on it.

I think the kiosks are great!! 👍 You can tell the employees are better able to concentrate on the receipts, and even if you have a question, you always get good, in-depth advice. Sure, you might have to wait a bit when it's busy, but that's only natural. I don't think the whole idea of ​​the employees "hiding in the back" is right! You can see that the items are fresh. Then you can imagine that they're also working in the back, probably a lot. The employees also take the time to help with the app if there are any problems. If there is a problem thanks to technology that the employees can't help with, they always have a customer-oriented solution. I've rarely seen or experienced so much customer focus ☺️🤗 The store is well-maintained both inside and out and is in a really clean and tidy condition! 🥳 In short, I love the store and absolutely love eating there! I can only recommend it! 🥳🥳

Fantastic service! Manager Cindy sat down at my table and explained the new app to me. I ordered food, and it was amazing. Thank you so much for the help with the new technology.

Everything is good, fast service!

With the ordering system, directly out...

The bad reviews about the machines are simply wrong. You can easily log in to your Subway account here and the vouchers are stored directly. I also find the ordering itself clearer and easier at such a terminal. Everything worked great and the employee filled the subs perfectly. The only disadvantage: Almost all of the tables in the restaurant were dirty, but I think the employee was alone and that's why he didn't come there.

Very nice and always friendly staff. We called shortly before 10:30 p.m. and asked if we could still get something to eat, and the friendly staff gave us something delicious anyway.

Since the arrival of vending machines, things have been going downhill. No one eats here anymore. Personal interaction is being pushed to the back burner everywhere. Damn digitalization! You've lost me as a customer.

Absolute disappointment! After waiting 30 minutes for my sub to be filled, I unfortunately realized too late that my sub had been mixed up. I ordered chicken fajita and got a cold (!) veggie sub :( I was already back on the highway when I noticed it. Unfortunately it didn't taste good at all. The cheese wasn't even melted, I'm assuming it wasn't warmed up at all. I also bought 3 cookies and one of them was simply missing a piece. I felt really ripped off, especially since I paid just over €10 for my chicken fajita sub... I will never eat there again!

I ordered extra cheese for an extra charge, which wasn't included. It was to be taken away, so I didn't notice it until later. Very annoying!

Very friendly and quick and delicious, of course

Great, now you can also order from Subway at the terminal. Great, there’s the “Sub of the Day”! Ordered everything, pushed around for 5 minutes - and then at the checkout the shopping cart costs more again?! The employee explains to us: Sub of the day is only available from April! 🤦🏻‍♂️ Not like that. Turned around and ate somewhere else.

I've eaten here many times and have always been satisfied. Unfortunately there are now these stupid ordering machines here too. I placed my order and paid for it, but unfortunately I didn't receive a receipt or anything and I also received the wrong sub. When I brought this up, I was told I had never stated this and had shown my order slip. In my opinion, these terminals are hell and you can specify whatever you want, I think the employees use the one that requires the least amount of work. At least that's how it seems to me. There wasn't even a suggested solution for my wrong sub, I was then sent away with my wrong food. (The employee spoke to me as if he were a 12 year old). No trace of good service. Unfortunately it's not the first time that an employee has been unfriendly. I also think it's a shame that it feels like a lost place when you enter. Everyone always hides in the kitchen and only comes out when the screen rings for an order. Once the order is ready, everyone leaves.

“Unfortunately the staff who worked that night were not respectful and spoke to us inappropriately.”

Ordered 2 Mexican, only 1 came. Without beans, a bit of corn, bread wasn't like it used to be. So 2.5 edible

Ordering at the tablet terminals takes some getting used to and is not intuitive. The logic in the ordering process is not logical. Well, you just make the order 4 times and cancel it 3 times. At some point you will have the order the way you want it. You just have to ignore any queues that form (behind me).

These new order terminals are horrible. The staff are constantly chattering to each other and stop making the sandwiches, so it takes forever to get your stuff. The Footlong Cookie tastes like an old cold burnt pork steak that has been warmed up in the microwave, just disgusting! The store used to be really good, but it's currently in massive decline. Really a shame :(

Ordering at the terminal was easy, the store was clean and my sub was fresh and ready super quickly. It was tasty, gladly again!

you can only order on a machine. Staff are like bots. You may as well have a robot kack out your sandwich.

The lady who worked on December 30th was so friendly, courteous and competent that my husband and I go there again and again.

This place is perfectly situated for when you're out shopping, or for me when I am on my way home from Bamberg! Staff have always been friendly, the sandwiches have always been well made and tasted great, and I love that it's always clean and tidy inside.

Very large, nice and clean store. The employees are always great and always prepare the dishes super quickly. In summer you can also sit outside and enjoy. Gladly again!

Food, great as always. However, the ordering machines are annoying. Too sluggish Card terminal also reacts too slowly... In general it takes longer than before... Which means they are no longer warm... The voucher could not be read either. Let's see if I'm willing to do it again, so I can't recommend it.

I went to this store a while ago and have been super satisfied so far (food and service). Now with these stupid ordering terminals, which apparently don't really work, everything sucks. Employees have no desire and/or no time to help. Will never enter this “restaurant” again. It's a shame actually.

My favorite Subway Store! Everything is always fresh and clean and super nice employees :) I also love the new self-service machines, they make ordering very easy and relaxed. Definitely worth a visit again and again! 🥰

First of all, these order terminals are so unnecessary! Ordered twice the meat on the salad and didn't even get the single portion.

First of all, these order terminals are so unnecessary! Secondly, if I order something extra from the machine and the employee says we don't do that, he should either give me the money back or do it and not shout around the store that he doesn't give a damn how I eat it, take one accidentally lost your appetite. Take these machines out of the store and let me order like it worked 5 years before and in 1000 other stores. Ordered twice the meat on the salad and didn't even get the single portion. This store really really sucks, as the employee also said.

Subs were super fresh and delicious. Employees are really on the ball and very friendly.

Finally, order machines here too! Yesterday at noon I was able to place my Subway order undisturbed and very easily at the ordering machine. A huge step forward. My order was prepared very quickly and to my complete satisfaction, without any defects.

I think this branch is one of the best I have visited so far, very relaxed atmosphere and a modern interior. Cleanliness is top. The new order machines are brilliant, my order was processed quickly and correctly. All in all 5/5 stars.

Always great, happy again at any time 🙏🏼

Super! The food is always fresh, tasty and prepared quickly. The employees are friendly and the service is top. I always enjoy coming here. Absolutely recommended!

Everything was nice and tidy❤️❤️❤️

Greetings to the Bamberg Subway. Large, clean, tidy and I received friendly service. I would be happy to come over for dinner again.

Great collection of sandwiches and good healthy options. Better yet, you can customize your sub.

Great staff, never had such a delicious sub! 🤗

10 other customers who ordered after me were served earlier because their list system probably didn't work and so they all simply paid in cash. So I had to wait 40 minutes for just 2 footlongs and then they forgot the guacamole for the guacamole special. Never eat here again

Subs better served than at sub stop but actually everything is a rip off. Compare the covering if you buy something often. Sorry, same surface everywhere according to your statement?????? Never. Less serves the franchisee. More us and our satisfaction.

Es sollten die Öffnungszeiten aktuellesviert werden, und zwar das Sonntag geschlossen ist sind umsonst hingefahren

Nowadays you have to order on your iPad, the menu is more expensive than before. 15€ for a menu and the staff put the sub together wrong and forgot the cheese.

The ordering machines have recently been available. Which in my opinion are pointless. Then the employees can't even get the order together correctly. For example, the wrong bread, the wrong sauce or completely forgetting things. That's another 14€. I understand it when it happens. But with 4 orders, each one wrong? It doesn't work at all.

After the conversion to an uncomfortable and industrial location (orders ONLY possible via order terminals), the shop was still closed today 10 minutes after the opening times advertised on site.

Just a good shop, clean staff, friendly food, good food

Actually, I like going to Subway. But in the meantime, I would weigh the potato corners with the precision scale! Menu surcharge with drink 3.85 and you don't even get a handful of potatoes served........ Question for the operator? Is this intentional or a requirement from above? . Because sorry, that's a disgrace for the money.

Good service and quality. gladly again.

Hello, Subway is always great! Once the team miscalculated our order and unfortunately we didn't realize it until we got home. After filling out the contact form (including sending pictures of the invoice, etc.) on the homepage, we were contacted promptly and everything was taken care of perfectly. Gladly again at any time!! :-)

This store was a disaster on Saturday. The staff did not receive the order correctly, all the tables were dirty, so the desire to eat was gone. Too bad..

Very clean subway and competent staff Update: Quality depends very much on the staff. Some never clean up and don't wipe the dirty tables

Very clean and tidy store and super friendly staff :) Gluten-free bread and its separate preparation were also carried out very carefully

The portion of meat leaves a lot to be desired. You have the feeling that the employees are doing this specially, you are sometimes presented with bread with a little salad and sauce. Personally, I'm not from Bamberg, so I know there's another way. The price is simply disproportionate. I hope the operator takes the reviews to heart and acts accordingly. If not, then I feel sorry for the customers that included me. Originally I didn't want to give such a negative review for this branch, but since I like to go to Subway and see it as a healthy fast food alternative, I feel forced because the above-mentioned events increased in relation to the portion size.

Very nice staff and the usual food selection for Subway. The store is extremely clean, as are the toilets. There are sufficient parking spaces in front of the door. All in all a very good impression.

Staff can't speak German. You can't give me a reason why I can't have a sub without meat. They don't give me any alternatives. Very bad service. One star is even too good. The behavior of the staff is terrible. Not customer friendly.

Delicious subs and nice restaurant

Never seen such a dirty subway. None of the tables were wiped down. Food leftovers on the floor everywhere. The waitress enjoyed the meal the whole time while she was making it and talked to her colleague in a different language. Was there on June 8th, 2024.

Friendly staff, good food, large selection, reasonable prices, food is prepared freshly in front of you

Love their sandwiches! I have tried their meatless chicken sub ( halal) and it is absolutely amazing!! 😍 Their cookies are to die for especially their chocolate chip cookies 🍪🤤 Would eat here again when visiting Bamberg 🤩

Floor is dirty. Tables were full of rubbish and dirty and the employees preferred to stand around rather than pick up a rag. Gloves are not changed, and if you tell you you would like corn & chilies on one of the two breads, it will be put on both 🥲

I wasn't greeted at all by the employees and they seemed very unfriendly and impatient. It is unfortunate that the principle "customer is king" is not adhered to here at all. I hope that my review will help the situation in this store improve. Food was really expensive half sub c.10cm and very little meat

Lately it has often happened that the staff has little or no understanding of what you want to order and you have to repeat yourself often and then you don't get what you want or you get the wrong order. Maybe make sure that the staff also understands German. It used to be better. The quality of the food is, as always, very good.

Dry mini sub, poorly topped. Disappointing

Very friendly young woman. Service was quick and happily reflected with a smile

I just picked up a sandwhich here before hitting the highway. The location is calm with 5 to 7 parking spaces. Clean restroom and large dining space. The Sandwich Artists were friendly and the ordered sandwhich was just perfect. Definitely recommend this place if you are visiting Bamberg or nearby areas.

Food was very tasty. Gladly again 👍

Great subway, new looks clean and the employees were always really cool and nice