Smiley's Pizza Profis Oldenburg in Oldenburg (Oldb)

Absolutely unacceptable - never again. Our order did not arrive, although Lieferando incorrectly stated that it had been delivered. The fact is: According to the statement, the driver “didn't find the address” - but didn't think it was necessary to call us, even though the number was given. Instead, he just left again. That alone would be annoying enough, but the real low point came afterwards: When I tried to ask over the phone, I was hung up on three times - and when I finally got through, I was insulted by the employee on the phone. No accommodation, no apology - just disrespectful behavior across the board. If you want to save yourself trouble, frustration and insults, you definitely shouldn't order here. Customer service is obviously a foreign word here - as is reliability.

Hmm, okay, but not the required level

I will never order here again. I ordered a rocket pizza and there was a big snail on it... how can you not see that, just disgusting, unfortunately I can't add the picture here... look at photos

Hello community, On Friday February 14th, 2025 I ordered a Memphis family pizza with sucuk instead of chicken to pick up by phone. I was at the Edewechter Landstrasse location in Oldenburg punctually at the agreed time. My pizza wasn't ready because, according to the foreman, my order was lost. I should wait another 5 minutes so the pizza will be prepared quickly. Not five, but 12 minutes later the pizza was handed to me. €28.59. Sucuk was charged, Hänchen was not charged. No apology, no offer (e.g. drink) to bridge the waiting time. No extra option (drink, ice cream, pizza rolls or similar) for the inconvenience. Pizza was tasty but very clearly topped. Because of this negative experience, I cannot recommend Smileys Pizza Oldenburg!

So I had to wait a long time and since I ordered something and it was ready there were mistakes. I ordered a pizza with salami and ham but it only had salami on it

Very good pizza, nice employees. Lots of choice for individual pizzas. I often order takeaway when I pass it on my routes, it's always pretty quick (~15 min.). But delivery always works well and quickly.

Waiting 1.5 hours for food when Lieferando says max. 40 minutes and then having to call twice instead of somehow feeling a service in the form of “Sorry, it’ll take a while”. The food was lukewarm and also a poor example of smileys in terms of implementation and appearance. Too bad.

The food was delicious, the staff was super friendly.

I definitely won't order here again. It has happened several times that the delivery person simply throws the receipts into the hedge in my garden after delivery. This is not only unprofessional, but an absolute disgrace! The food was okay, but absolutely nothing special. In addition, delivery took 30 minutes longer than stated. Overall a disappointing service that I cannot recommend.

I never really write reviews, but after being called stupid and physically attacked by the store manager at Smiley's yesterday I almost feel compelled to write a review. I've been a regular customer for two years and until yesterday I wasn't even satisfied with them, every time something was delivered (dip, chili or sause) or the pizza rolls were always burnt or I received a lukewarm pizza even though I only waited 5 minutes I live away from the store. I ordered a 38 Wisconsin pizza on Wednesday December 25, 24 but received a 28... then I called the store to report it, unfortunately I called three times in a row and no one answered for almost 3-5 minutes. The next day I ordered the same pizza again in size 38 and noted in the comment that I received the wrong size yesterday and please correct it! Of course, as always, the delivery came 90 minutes later and I didn't receive any compensation and my missing pizza wasn't included either. I then ask the driver what's going on - he immediately goes on the defensive and says to me, "I'm just the driver and have no idea," they can't read it, if you want to explain it you have to do it yourself go there. Then on Friday after work on the way home I walked past to ask how we would solve the problem - then the store manager immediately went on the defensive and said it was my own fault, why didn't I say that directly and said to me whether I am stupid. Since I didn't want to be insulted without reason, I of course confronted him, to which he and his employees reacted aggressively and physically attacked me. Later the police came and they filed a complaint on both sides. I hereby appeal to Smiley's main person, whoever that is or may be, to refund me my money for the pizza that I never received!!! I waive €0.0 IT'S MY MONEY! I will never order from Smiley's again and I certainly don't recommend them. I wanted to give zero stars

So we have been ordering from Smileys in Oldenburg for many years now and then... unfortunately we had to. As found today, both the radius and thickness of the pizza base have become significantly smaller. It's not possible, don't skimp on it, then it's better to ask for an extra €1 instead of indirectly saving costs, because in the end we won't be ordering from you anymore! Of course, word gets around and then it's the wrong strategy!

I ordered for the first time in Oldenburg. I think it's the last orders here. Point 1: When there are customers in the store, the service staff should pay attention to their choice of words and not shout at or insult each other. Point 2: The prices are set very high. Because of its popularity we decided to do it anyway, but unfortunately it wasn't worth it. A 25cm pizza (of which the edge alone has 3cm) for 12-15€ is simply not possible. Point 3: Unfortunately, the pizza doesn't taste good either. It's not bad, but there are MUCH better places in the surrounding area with MUCH cheaper and better pizza.

We ordered and unfortunately the dough was old and pizza arrived almost cold! Unfortunately it wasn't good!

Delivered frozen, frozen, no-scratch muffins. If you try to clarify things over the phone instead of responding to criticism, you will still be ridiculed. Manager became loud and ended the conversation.

Ordered chicken wings, never seen anything so flabby. Really disgusting. The taste is really questionable. Tried two, then threw them away. Absolutely baa!

The pizza was very bad and we waited about 30 minutes.

Simply a disgrace! I would prefer not to give a star at all. I live 5 minutes from the delivery service and have 2 hours!! waited for my order. The second time you called, you were pushed away because the number was already recognized. Strangely enough, you suddenly had someone on the phone with a different cell phone number. After the order arrived, it was also wrong! So never again for me!

We ordered yesterday, for the first time and unfortunately also for the last time. Positive: - The service was very friendly (both on site and on the phone) - It looked very clean in the store - Order was ready quickly Negative: - The TASTE of the pizzas. The pizzas ALL tasted extremely sweet. None had barbecue sauce or anything like that. The dough tasted so sweet. When it came to the topping, it was pointed out that the turkey/salami was smoked. That extremely smoked cutout combined with that sweet flavor had NOTHING to do with a SAVORY pizza. Shame about the money!!! They are absolutely not worth the money. Sorry

We've been waiting for our food for 1.5 hours. I've already called and asked, they just rudely said that the delivery was on the way, but without even asking what address or anything. Terrible service. Edit: 5 months later: I've ordered from Smiley's twice recently. Both times the pizza wasn't cooked properly. Today I waited an hour for a pizza that didn't have what I ordered on it. And ordering €1.20 for an ingredient and then not receiving it is cheeky. I now have to wait another hour for a (hopefully) real pizza.

A pure disaster. The friendliness of the staff leaves a lot to be desired. They also can't read a doorbell sign. NEVER AGAIN!!!

We had the food delivered. The food arrived on time and tasted very tasty. We would be happy to order from there again.

Everything tasted perfect and very tasty 😋

We ordered something to pick up. The staff was very friendly, the food was ready on time and still warm. Overall it was super delicious. We will definitely order again!

Me and my girlfriend have probably ordered here 5 times and can only say that everything is great, the food tastes great, the delivery time is quick and the prices are okay. I can't complain about anything and I'm just happy that you can consistently eat so well here.

I just didn't like the food at all. The sauce on the pizzas tasted rancid and the base tasted way too much like yeast. The onions on my pizza were also still raw. The pizza wasn't warm either.

Best pizza ever. Even eating on site was no problem and the service was great! I love Seattle pizza ;)

Unfriendly. If you have prepared something wrong and say everything is right, even though it clearly states something else on the bill. No accomodation, nothing. Still unfriendly and somewhat uninterested

I ordered there 3 times and didn't even get what I ordered Twice I thought this could happen, but the third time. I had enough and called them They simply couldn't/wouldn't want to help me any further. Then I informed the main office. All I received was a formal apology and a voucher for €10 with a minimum order value of €20 There is no service The way the pizzas are prepared there is really weird, boogers and slime as a side dish are delicious

Food is good and comes before the stated time.

I am in favor of increasing the minimum order value again from €17.90. Here, 10€ was simply added. A simple small order within the city simply no longer makes sense. If you're single, it simply makes ZERO sense to order for €17.90. Who should be able to eat all that? The costs are constantly being increased but everything else is being saved. Card payment machines sometimes don't work and the driver has to come back 30 minutes later. You'll be rudely attacked on the phone if you want to ask a simple question. In order to get even fewer customers, I would increase the minimum order value to €50. then you can be sure that no one will want to order anymore.

#tastiest #pizza #Oldenburg to #order #delivery service #delicious #friendly #nice #yummy

Great shop, pizzas taste great. The only negative thing is the delivery service, which unfortunately doesn't deliver to Wardenburg but all in all it's great 👍🏼

As always, the food was prepared super quickly, incredibly tasty and good portions to fill you up.

Great American style pizza delivery service!

Didn't buy a pizza, but I was very kindly helped with another issue!

Today I ordered via Lieferando and accidentally pressed pickup xD I called to change this, when the very polite and nice employee called back and explained to me that there were no drivers available at the moment, I then set off. All the annoyances about myself were addressed by the employee, whose name I unfortunately don't know, also on site in the branch. She said goodbye to me with a charming smile and very kind words. It's great that there are still such employees :) It's very rare to encounter such politeness. 5 stars in all respects!! And a nice greeting to them :)

Konzentriert auf Ghostkitchen, ganz klar, aber Preis-Leistungs-Verhältnis stimmt einfach und die sind immer lieb und freundlich. Ich empfehle anrufen oder Website, aber kein Lieferando, dafür müssen die extra zahlen, das muss ja nicht sein. Achja und es wird immer an den Selbstabholerrabatt gedacht, dann ist es echt super günstig. 😄

Wartezeit über 2 Stunden ohne Worte

Über 30% der Online-Bestellung vergessen. Den Rest sollte ich telefonisch neu bestellen. Auf die Nachlieferung haben wir über 30 Minuten gewartet.

Die Umgebung war sehr grottig und dreckig. Außerdem war ein Hartplastikstück auf der Pizza.

Eigentlich waren wir immer sehr zufrieden, toll fanden wir auch immer die einzeln verpackten Saucen, gerade wegen der ersichtlichen Haltbarkeit. Heute war leider das Verfallsdatum auf meiner Remoulade schon 6 Tage abgelaufen ☹

Ich suche den Rucola auf meiner Pizza immernoch.....

Ich bin Stammkundin und absolutes Gewohnheitstier, bestelle immer online, aber nicht bei Lieferando. Mir schmeckt es, sonst würde ich nicht immer wieder bestellen. Aber was mir nicht gefällt, sind bisweilen die Lieferzeiten und Unehrlichkeiten. Man kann die Länge der Lieferzeiten immer nach den Fahrern bemessen. So gibt es die wirklich guten Fahrer, bei denen auch die Lieferungen vollständig und richtig sind. Und dann sind da noch die anderen , bei denen immer viel los ist, die eine Zutat vergessen haben und die die Schuld der Küche, dem Verkehr oder sogar mir geben. Und ertappt man sie der Lüge, so sind sie wenig einsichtig. Keine Ahnung, wie oft der Käse vergessen bzw. die Darreichungsform verwechselt wurde, und das bei nur 2 Varianten. Und heute dann der Hinweis auf die Lieferzeiten, dass ich diese ja hätte wissen können. Auf meine Anmerkung, dass man nirgendwo auf Verspätungen hingewiesen wird außer auf die Standardzeiten, wurde wieder zurückgerudert. Ich mag nicht angeschwindelt werden! Heute ein letztes Mal bei Smileys bestellt, dieses Mal telefonisch, da noch ein Betrag offen stand. Statt der bestellten Pasta Bolognese (Rocky Mountain) habe ich Pasta Gran Canyon erhalten. Die Dame am Telefon hat sich entschuldigt und mir eine Nachlieferung angeboten, die für mich zu spät käme. Traurig, aber wahr, so macht das Bestellen keinen Spaß mehr, und ich als Stammkundin verabschiede mich nun endgültig.

Ich kann so einige negative Bewertungen nicht wirklich verstehen.... Die Pizzen sind immer super lecker und alle Salate frisch und knackig.😋 . Auch die Preise sind wirklich ok -bei der Qualität ! Wenn möglich holen wir die Bestellung ab - so haben wir schnell das Essen auf dem Tisch.

Bestelle seit Jahren bei Smileys .bin sehr zufrieden.

Freundlich, große Auswahl, lecker, qualitativ und preislich völlig im Rahmen!

Essen ist ok , human mit den lieferkosten. Leider sehr teuer mit den Produkten und mittlerweile sind wir aus dem Lieferumfang raus . Sie liefern nicht mehr zu uns . Und wir wohnen exakt 7,4 Kilometer weit weg sprich 8 min Entfernung .

Ich bestelle nur sehr selten Essen und habe mich dem entsprechend sehr darauf gefreut, jedoch waren die veganen Wraps die hier ankamen ungenießbar. Aus irgendeinem Grund schmeckten sie als wäre eine Art Reinigungsmittel darin gelandet. Ich habe sie nicht aufgegessen, war aber wegen des hohen Preises wirklich enttäuscht. Die Lieferung war schnell, die pizza hat auch geschmeckt.

Der Ring of Fire ( mit dem Pizzadip) ist mein absoluter Favorit, aber auch die Pizzen schmecken unglaublich gut. Ich wurde noch nie enttäuscht und durch die Vorbestellung, kommt mein Essen auch immer pünktlich. :)

Gute Pizza und sehr gute cookies, die Nudeln sind auch top.

Essen war lecker und schnell zubereitet

Habe schon oft bei Smiley's bestellt und wurde noch nie enttäuscht. Liebe den extra dünnen Teig ohne Rand ❤️ wohne mittlerweile leider zu weit entfernt, aber wenn ich mal in der Gegend bin wird sich immer gegönnt 👌🏽

Meiner Meinung nach einer der besten Pizzen in Oldenburg 👌🏻

Immer wieder gerne. Sehr lecker 😋

Lieferdauer: 1,15h Bestellungszeitpunkt: 17:10 Sonntag Entfernung: 5km Geschmack: Pizza gut aber nur lauwarm Fazit: Bestelle hier nicht nochmal, maximal vor Ort wenn möglich

Sehr leckere Pizza und Produkte Vom Preis her sehr teuer, aber dafür passt die Pünktlichkeit, Service und vom Geschmack her sehr gut. Lieber etwas mehr Geld ausgeben, dafür aber Qualität bekommen. Gerne wieder. 👍😊

Inzwischen sehr teuer (über 17 Euro für ne Pizza zum Mitnehmen). Abholung war etwas chaotisch

Die Pizza war sogar sehr gut, vom Geschmack her kann man nicht meckern. Aber finde es bisschen komisch das wenn man 8 Pizzen bestellt mit einer Lieferung das da 9 Pizzen ankommen wir deutlich mehr zahlen mussten und dazu uns das auf 3 Rechnungen geschrieben wurde und wir somit auch 3 mal lieferkosten bezahlen mussten. Erste und letzte mal bestellt!!

Wie immer sehr gut. Snackrolls, Pizza oder Knoblauch Baguette sind immer lecker. Vorallem mit dem Pizzadip. Ich hole es immer ab und es wird immer schnell zubereitet.

Heute bestellt alles bestens gelaufen Und super netter Fahrer 😊

Alter; ihr braucht 90 Minuten an einem Freitag Abend!? NEUNZIG!!?? Ich würd' gern abbestellen.

Das Personal ist sehr freundlich und die Bestellung wurde frisch zubereitet und kam auch zügig. Das einzige, was für meinem Empfinden, Verbesserungswürdig ist, dass die Kartonagen der Pizzen NICHT in dem Raum sein sollten, wo man essen kann. Das macht eher so ein " ich esse meine Pizza im Lagerraum" Feeling. Dafür ein Stern Abzug.

Wir bestellen schon seit Jahren bei euch. Leider lasst ihr immer mehr nach. Es wäre zb schön wenn man sich eine wunschpizza zusammenstellt, das die Zutaten UNTER dem Käse wären. Der Käse war auch schon mal mehr...

Sehr sehr lecker ! Enrico hat mal wieder eine perfekte Pizza gemacht. SUPER LADEN !!!