Serways Raststätte Peppenhoven West in Rheinbach

Not even worthy of one star! The staff is rude 🤮 the toilets are dirty! charge 1 euro, kindly clean up!

Shower €20 for shorts + €4 + €1 to enter the bathroom!

Waited 15 minutes (for 2 people in front of us) at the checkout for 2 drinks. Incredible!!!

Should employ more staff at the checkout, there was a 20 minute waiting time for 1 cola because the lady at the checkout was alone

Neat clean toilets, good coffee.

Ok, you can fill up with water behind the column, there is a crane on the wall, the Internet is working, and the car is working

Good hambergers with vegetarian dishes, very kind staff to give as much explanation as possible with tourists who do not speak the language.

Traveling by bus at 61. More women's toilets would be nice in such a case ☺️

To take a shower you need to leave 20 euros in cash as a deposit, otherwise you won’t get the key, the stupidest rules

Very nice gas station and very clean, the staff is very friendly and helpful and very personable and nice, greetings from the employees of Braun Mechernich

Only refueled with car, nothing else 🙂

Tablets cost 1 euro For the money you get towel racks, dirty toilets, dirty floors, no soap, aaaand a lot of rods 👍.

It's surprising that something like this is called a shower. Endlessly dirty. Then the strange bird with the colorful hair behind the counter says he's the boss and is so unfriendly. The only positive thing is the friendly staff at Burger King.

It's not good to pay 1 euro for toilets that look dirty

Parking lot was heavily polluted. Took a coffee break here on a Monday morning on the return journey. Did not use toilet or restaurant. We had the opportunity to make our own coffee in the caravan. Due to the stench nuisance caused by the waste in the overflowing garbage bins, the stop was kept as short as possible. This place is not recommended.

The most customer-unfriendly raststätte I have visited in a long time!

The rating only applies to the toilets. Underground, even a Dixi is a nicer place and doesn't cost a euro to enter. Nobody could tell the man, everything was covered in shit from top to bottom and soap was all over it too

Absolutely no go, the employees (there was only one) complained after every customer who ran away from the checkout. I wanted an espresso from Segafredo (that's why I went there specifically) and got it 1. reluctantly, 2. in the cup and 3. after about 10 minutes of waiting. Even Serways' toilet was under fire... Who runs the store there, does he or she never stop by??

Rest area is standard at best. I still have brilliant memories of it, but it has nothing to do with the rest stop

Absolutely not recommended to take a break there. Using the toilet = At ​​the payment machine itself you think “wow, that looks modern”. Until you get into the toilet. Everything dirty. Nothing works properly, neither soap dispensers nor disinfectant dispensers. The toilet flush covers are about to give up the ghost. Mine was attached with tape. And as if all that wasn't annoying enough, the "house technician" comes into the women's toilet when it's busy and thinks the women are stupid because the soap dispenser doesn't do its job... from the outside area and the human excretions that are everywhere there I don't even think about it...

Looks neat and tidy, smooth operation.

Toilet cleanliness was just fine

Good day, once again it is not possible to obtain a Segafredo specialty from you. The information on the highway sign should be adjusted. In addition, the significantly reduced opening hours after the corona pandemic were not converted back to normal service levels. You should urgently reconsider your service offering. This is not justifiable, especially during travel times and on a Friday afternoon. Best regards from the service desert

The toilette is becoming more and more expensive but the service is becoming less and less, odor cleaning installations that no longer work

You risk getting sick in the shower, entrance 5 euros (4 shower, 1 euro entrance), 20 euros guarantee. I do not recommend!

A bit on the busy side, but everything you need is there to continue the journey.

No longer a nice atmosphere. As is so often the case, comfort gives way to fast performance. Too bad!

Unfortunately the eating area was closed. Wasn't that great. Employees sent us to the gas station because they had warm sausages. Wasn't that exciting

Normal filling. There is water, toilet, shower. There are not enough parking spaces. Therefore, we have to use every free meter of asphalt at gas stations and parking lots. For this only 4 stars...

Just took a break on the way back home.

The prices displayed are not true. Prices are increased at the cash desk.

Very pathetic. 6:50 p.m. and there's nothing to eat. No Burger King and nothing else warm, just the overpriced rolls for €7.

Very overpriced and poor quality food. A bratwurst sandwich costs 7 euros (!!). Moreover, the building is very dated. The staff is friendly.

**Disappointing experience – unfriendly staff and unpleasant atmosphere** On Saturday August 17th at 1:45 p.m. I had a very disappointing experience at this rest stop. As I stood in line with my reusable cups to order a coffee at the counter, I was greeted with an eye roll from the clerk. She wondered aloud why people even ordered at the counter and didn't use the self-service machine. When I politely explained that I preferred coffee from the high-quality portafilter machine, I was harshly insulted. To make matters worse, another colleague laughed at the situation, which only made the unpleasant experience worse. Additionally, there was a very unpleasant smell in the corner by the self-service machines, which further detracted from the overall experience. I'm really disappointed with the way the staff here treat customers. It would be desirable for the staff to act more friendly in the future and to be aware that sales are sales - regardless of whether the coffee is ordered at the counter or from the machine. Improvements in dealing with customers are urgently needed here.

The toilets for the usual price of one euro were ok. Not particularly dirty, but not particularly clean either. You could live with it because there was at least enough soap, drying towels and disinfectant available. In order to at least be able to use the vouchers to some extent, we wanted to treat ourselves to an overpriced coffee. Unfortunately, this was not possible because the self-service machines were covered with a blue garbage bag and there was a box with coffee grounds on the floor. Unfortunately, it wasn't possible to buy a coffee at the counter because one of the two ladies, who presumably belong to the rest stop, was moving slot machines and the other lady disappeared into the rooms behind the counter. After waiting five minutes, I left the vouchers behind for people who will have better luck ordering their coffee.

Most of the things in the menu was not there. From the one that they told us that they have, when we received the dishes half of the ingredients/vegetables were missing, but still we had to pay the full price for the dish. Unacceptable and shame

After the four people in front of us placed their orders. The employee just told us “This is now closed”. Thanks for the info and have fun with the shirt you have on. It says something about a nice break. I certainly didn't have that with two children.

Friendly and fast staff 🆗 Truck park full already at 6pm 🚛 🅿️

We just took a pee break. Let's be honest, when you now have to pay €1 just to go to the toilet. Then you should also be able to expect full Sersways service! In any case, it didn't exist at this point today! Generally not clean, no towel paper on both dispensers. Disinfectant dispenser in the women's toilet also empty. At least there was another one when I left. However, I couldn't smell any disinfectant. Completely neutral smell, like water...So I was disappointed here and at the price!

Yesterday around 1 p.m. we stopped at the Peppenhoven West rest area! We always pay attention to “Servays rest stops” when driving on the motorway because we have never been disappointed there! Completely different in “Peppenhoven-West”. The entire rest area here was dingy and unkempt and you had an unpleasant feeling when touching doors etc. The toilets were unkempt and liquid in the urinals didn't drain properly! Overall, a lousy impression! In these conditions we can only recommend continuing to drive!!!

Insanely dirty place. Overflowing garbage bins both outside and inside. A very pungent urine light and unprecedentedly dirty toilets littered with toilet paper. Two empty soap dispensers. The bottles were next to it. I have never experienced this to this extent before.

Staff not commercial at all toilet not clean in addition 5 euros for a shower bordering on healthy rather than going to smoke every 20 minutes the cashier would better do some cleaning if you can still drive a little go to the next station it's one of the worst stations I have done in Germany A SHAME

Everything was unclean, we stood for almost 15 minutes because we wanted something to eat, and the employees behind the counter ignored us. After a very long wait, a large queue had already formed. Then the lady at the checkout said that the kitchen was closed. There was already a long queue at the checkout. We didn't buy anything here at all. And we went to the gas station next door and got something to drink and eat. Oh yes, I met the employee who was previously behind the kitchen again while cleaning the toilet.

Nice place to stop for a sandwich or coffee with something sweet. Use the toilet first so that you can use the discount ticket

Long waiting time, few employees

Shower 4 euros +1 for entry to the shower door. Toilet vouchers are not accepted as payment. There is no toilet in the shower and it is not very clean. + that you can get water at a gas station Everything else is paid... On Friday 20:00 the parking lot is full

Good, clean, friendly and well maintained

Nicely laid out benches in the parking lot. Unfortunately the grass was very tall there and it smelled strongly of urine. I didn't want to walk that long. The toilet was very dirty, my neighboring toilet overflowed so I got wet shoes. At 8 in the morning no one wanted to sell me coffee and I had to ask several times. The coffee was already half empty and I waited so long to pay at the checkout. :)

The toilets were reasonably clean, and the fee of 1 euro was now common. Didn't redeem the vouchers here, the offer, like everywhere else, wasn't special and overpriced, most of the reviews were bad. Unfortunately, sometimes you have to drive to such rest stops, but none of them depend on getting good reviews and doing something better...

I came in for a shower, asked one lady behind the counter and she said it was occupied but that I could wait which i did. I waited for 1:30h another dude came inside and asked for a shower she said the same to him but pointed out that I was next in line we both waited for another 30mins no one came out of the shower. The guy that waited with me left and came back 5 mins later just to say the shower is free It's not occupied and it never was since you need to leave your key at the counter to get the shower key. I waited almost 2 hours for no particular reason, also the shower is very small It's 4 euros and it's not worth it at all.

In the showers you risk getting sick

Meal on June 21st, 2024 lunchtime 1:30 p.m. 2x schnitzel fries. We have never eaten such a bad schnitzel. One distorted with anger the other ended up in the trash. Unfriendly understaffed service. Never here again

I only went to the toilet briefly, it's a shame that here, like in many places, you have to pay a lot of money for a clean toilet. Because you get 1 euro back for an overpriced coffee. Sorry, it's fake.

Just refueled, drank a cup of coffee, and drove home...nothing special...

Just a regular Serways to stop for a toilet and something to drink. On Sundays it will be full of trucks since they are not allowed to drive on this day in Germany. But we found a parkingspot somewhere in the back. You will receive a 1 euro voucher if you use the paid (1 euro) toilet.

This review is for Burger King. Unfriendly, dirty, and burgers with unfried bacon (ice cold)… It's best to close the shop.

Not very fast in preparing food. Nothing is planned either. Everyone can order separately and it will be made 1 by 1. Not efficient

I once went to Burger King on Sunday at 7:36 p.m. and there was nothing left to eat. It's actually open until 8 p.m. 🥴🥴🥴 The disabled toilet is not only super small but also super dirty and the toilet lid was attached with huge screws which is why it was loose. You can get the key you need at the petrol station checkout with a €20 deposit or your ID. I can only recommend every wheelchair user to go to another petrol station!!!

Nice staff good food for a rest stop

The changing room is locked and has a sign stating that you can get the key at the checkout in the restaurant. There I was sent away to get it at the gas station. An annoyed-looking employee first discussed with me whether it was open and then asked for €20 or an ID card as a deposit. Extremely poor for a rest stop.

Highway parking with restoration options.

The restaurant was closed from 7:30 p.m. Instead, a bockwurst with rolls was offered in an unfriendly and assertive tone. Toilet vouchers can only be redeemed individually. (No wonder the parking lot stinks of urine.) One star rating is cheating. Not recommended.

It's a nice, big rest area where you can take a good break and the toilet is also clean and tidy

Difficult to park, parking lot overflowing with trucks, very limited "bar" services, limited choices

Expensive as any rest stop, but what is really noticeable is that at every rest stop on German motorways there is almost only the same uniformity that is on the same level as MC Donald & Co. It's a shame that everything is now only aimed at young people. So it's not worth refueling or resting here.

Good coffee ☕️ everything was great

We stopped for a toilet and coffee. Usual good atmosphere.

Staff shortages as far as the eye can see. A lady who prepares dishes, refills and collects money. That doesn't work. You lose the anticipation of eating because of the very long waiting time.

It is better not to stop here in emergency situations. I was insulted in the worst possible way by an employee. We had parked my husband's broken motorcycle in a parking space that was not marked as an employee parking space. This was in the shade and I had to wait there for about 2 hours until my husband returned with the van. The employee wanted to park there, which was possible despite the motorcycle, and insulted me because I was standing there. I tried to explain to her that this was an emergency and apologized. She wasn't interested in this and wanted me to push the motorcycle away. But I can't do that alone. As she was leaving she said that she had to go to work and wasn't here for fun and also wished that we didn't have enough space to transport the motorcycle. I am shocked by such behavior. One can only wish this woman NOT to end up in an emergency situation.

A pee break was added there. Clean toilets. But a very customer-unfriendly lady finds it necessary to shout at a customer to tell him to wait a minute because she is busy, damn it. So I didn't order anything there

The shower was a disaster. Tight, no toilet inside. no key to get through the gates. Ice water. Mold and fungus, tight. I do not recommend. The saleswoman was polite. He gives back the money for the shower. She apologized

Not really recommended. Greasy food, you were hardly noticed as a customer

One star too many, you pay for the toilet floor and the toilet is clogged. And then we wanted to order currywurst fries at 6:30 p.m. I answered.

Almost no choice of food, little staff, zero atmosphere and far too expensive

Clean, competent and friendly staff

Noisy parking (no sound barrier), after 6 o'clock you can stand behind the Christmas tree, shower does not work

The tragedy is not the colonel!!!

Nice, neat hotel Breakfast buffet is too small, so long waiting times when 2 buses full come for breakfast. An extra table or buffet would be helpful

All toilets full of poop and 1 euro paid, shame that this is possible, don't go here

Drank coffee, very pricey, mediocre taste.

Delicious tea. There is an opportunity to have a snack. The toilet is very clean. It is good that sanitary conditions are monitored in a timely manner.

Extremely unprofessional and unfriendly staff at the food corner. I advise to skip it and drive on to the next one.

One star is already too many. It's not just that employees are rude and disinterested. There is also a six for Burgerking. Those responsible believe that the laziness and bad behavior of their employees is worth protecting. It's worth driving 10 minutes further to receive a service that's worth paying for. Complaints at this rest stop are dismissed helplessly and listlessly. Burgerking in particular invalidates coupons if the employees do not want to prepare the food. I will never visit this rest stop again, I would rather push the car to the next place

If you arrive at a roadside restaurant at 6.15 pm and the normal self-service is available. But no one indicates that. On the contrary. You wait there for about 10 minutes until the lady at the coffee counter shouts at you and the other people waiting that it is closed, after which you are forced to go to the hamburger chain to eat something. Then you are not in a good mood. And if that's the third time this has happened to you in this restaurant, then it's time to write a bad review. Used to be great, now a big flop.

I think someone opened my car at night while I was sleeping in it.

The shower was a total disaster. It's more reminiscent of a sobering-up cell from Tsarist times... 4€ for this is a disgrace. A tip-off to the staff was shrugged off.

Ok place, smaller parking lot for trucks

Sehr freundliche und hilfsbereite Mitarbeiter an der Tankstelle.

Паркинг шумный 2км есть Lidl душ платный 4€ вода холодная не рекомендую ужасная туалет 1€ чистый 21.01.2024

Паркінг великий.З туалетами.Але після 19 години забитий

Была загрузка на этой фирме 👍👍👍 Всё быстро, перед загрузкой предварительно нужно охладить прицеп, у Меня был обмен паллет они стояли в прицепе, но судя по палетами возле рамп, то их можно выгрузить и с палетников. На территории есть магазин с выпечкой, и очень вкусным кофе 👍👍👍✌️ рекомендую 😉

Može to i bolje pogotovo čistoča i ljubaznost djelatnika bi se mogka popraviti (ima tu dosta prostora oko popravljanja).

7.01.2023 Душ не работает, паркинг грязный, от дороги шум, достопримечательностей нет. Ниочёмский растхоф. 18.12.2022 Душ 5 !!!! Евро. Туалет 1 евро. Воды в канистру не набрать.

Hier kun je even bijkomen van het reizen, en hapje eten of een sanitaire stop maken. Warme maaltijd kan ook, genoeg keuze. Is lekker als het vers is klaargemaakt en niet meer als het al even staat.

Wollten eigentlich einen kleinen Snack im Burger King essen. Aber Überraschung am Schalter klebte ganz professionell ein DinA4 Zettel mit Tesafilm das aus technischen Gründen geschlossen ist. Dann zwangsweise bei Serways ne Gulaschsuppe geordert. Teuer und Geschmack aus der Dose/Tüte, das viel zu helle Aufbackbrötchen für 1€war auch ein Witz.

Burger King was gesloten ivm technische problemen. Bij restaurant alleen betalen met contant geld.

Zeer onvriendelijk, en eten stelde echt niets voor. Aangebrande harde kippen nuggets. Geen happy personeel. 😢

Fajne miejsce , parking kawa ok lecz faktycznie 4 euro za prysznic i jeszcze 1 euro by wejść przez bramkę .

War nicht besonders sauber. Personal war auch nicht besonders freundlich. Kann ich nicht empfehlen.

Ικανοποιητικό βενζινάδικο με καταστήματα.